英语酒店常用语
酒店英语常用语
酒店英语常用语请问您贵姓？对不起，请您重复一次好吗？May I have your name？/Would you give me your name I beg your pardon ( Pardon , please )请拼出客人的名字好吗？How to spell the guest’s name please对不起，因线路问题我听不清楚您说话，请重新打一次好吗？I’m very sorry. I can’t hear clearly,. Could you call it again4．能告诉我客人是哪里人吗？Would you tell me where the guest comes from5．能告诉我客人是哪间公司的吗？Would you tell me which company the guest is from6 . 对不起，我们在酒店的名单上找不到客人的名字。
I ‘m sorry. We can’t find the guest name on our hotel list.7 . 介意我把电话转接到接待处让他们为您查一下，好吗？Would you mind connecting the line to reception to check it8. 我再帮您查一下，请稍等。
I will check it for you again. Just a moment please.9 . 很抱歉，让您久等了。
I am sorry to have kept you waiting.10 .请您重复一遍您说的，好吗？Could you repeat what you said / I beg your pardon11. 请您讲慢一点（大声点），好吗？Could you speak more slowly (loudly)12. 请稍等，我将为您转接。
Wait a moment, please. l will connect/transfer it for you.13. 您好，先生。
酒店英语口语实例大全
酒店英语口语实例大全以下是酒店英语口语的常用实例，供参考。
1. Good morning, how can I assist you?早上好，我能为您做些什么？2. Do you have a reservation?您有预订吗？3. How many nights will you be staying with us?您将在这里住几晚？4. What type of room are you interested in?您对哪种类型的房间感兴趣？5. We have a deluxe room available. Would you like to see it? 我们有一间豪华房空着。
您想看看吗？6. Can I have your name and contact information, please?请告诉我您的姓名和联系方式，好吗？7. How will you be paying for your stay?您将如何支付住宿费用？8. We accept credit cards, cash, and bank transfers.我们接受信用卡、现金和银行转账。
9. Is there anything else I can help you with?还有其他我可以帮助您的吗？10. Enjoy your stay with us!祝您在我们酒店住得愉快！11. Check-out time is at 12:00 noon.退房时间是中午12点。
12. Could you please sign the registration form?请您在登记表上签名好吗？13. Here is your room key and breakfast voucher.这是您的房间钥匙和早餐券。
14. If you need anything, don't hesitate to call the front desk.如果您需要什么，请随时打电话给前台。
酒店基础英语
饭店基础用语酒店常用英语150句(英语C级教材)欢迎和问候语:1). Good morning (afternoon, evening) , sir(madam)早上(下午、晚上)好，先生（夫人）。
2). How do you do ? 您好！（初次见面）How do you do ? 您好！Glad to meet you . 很高兴见到您！3). How are you ? 您好吗？Fine , thanks. And you ? 好的，谢谢。
您呢？4). Welcome to our hotel (restaurant, shop).欢迎到我们宾馆（餐厅、商店）来。
5). Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。
6). I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快（客人刚入店时）I hope you enjoy your stay with us.希望您在我们宾馆过得愉快（客人在饭店逗留）期间。
I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快（客人离店时）。
7). Have a good time. 祝您过得愉快！电话用语:8).Good morning. This is (岗位),(姓名) is speaking. May I helpyou?早上好,这是部门,我是.我能帮您什么吗?9).Sorry, I’ve dialed the wrong number.对不起,我拨错号了.10).May I speak to your General Manager?能和你们的总经理说话吗?11).Sorry. He is not in at the moment.对不起,他现在不在.12).Would you like to leave a message?您要留口信吗?13).Pardon? I beg your pardon?对不起,请再说一遍,好吗?祝贺语14).Congratulations! 祝贺您!15).Happy birthday! 生日快乐!16).Happy New Year! 新年快乐!17).Merry Christmas! 圣诞快乐!18).Have a nice holiday! 节日快乐!19).Wish you every success! 祝您成功!20).Drink to your health(success, victory). 为您的健康(成功,胜利)干杯!答谢和答应语21).Thank you (very much). 谢谢您(非常感谢).22).Thank you for your advice (information , help). 感谢您的忠告(信息、帮助).23).It’s very kind of you. 谢谢,您真客气.24).You are welcome. 不用谢.25).Not at all. 不用谢.Don’t mention it. 不用谢.26).It’s my pleasure. 非常高兴为您服务.With pleasure.My pleasure.27).I am at your service. 乐意为您效劳.I’m always at your service.28).Thank you for staying in our hotel. 感谢您在我们饭店下榻.29).Thank you for your understanding. 谢谢您的理解.道歉语30).I’m sorry. 很抱歉.I’m very sorry. 非常抱歉.31).Excuse me. 对不起,劳驾.32).I’m sorry .It’s my fault. 很抱歉,那是我的错.33).Sorry to have kept you waiting. 对不起,让您久等了.34).Sorry to disturb you. 对不起,打扰您了.35).Excuse me for interrupting . 对不起打断一下.36).I’m sorry about this. 对此表示歉意.37).I apologize for this. 我为此道歉.38).That’s all right. 没关系.It doesn’t matter.It’s nothing.39).Let’s forget it. 算了吧! 甭提了!征询语40).Can (May) I help you? 我能帮您什么吗?Yes, please. 好的.41).What can I do for you? 我能为您干点什么?42).Is there anything I can do for you? 有什么能为您效劳的?43).Please let me know if there is anything else I can do for you.如果还有其他事我能为您效劳的话,请告诉我.44).Please wait a moment( minute). 请稍等一下.Just a moment, please.45).May I use your phone? 我能借用您的电话吗?Yes, of course. 当然可以.Certainly.指路用语46).Go upstairs/downstairs. 上楼/下楼.47).It’s on the second (third) floor. 在二(三)楼.48).Excuse me. Where is the washroom( restroom)?对不起,请问洗手间在哪里?49).Excuse me. Where is the elevator(lift, clinic, restaurant)?对不起,请问电梯(医务室、餐厅)在哪里?50).This way, please. 请这边走.51).After you, please. 您先请.52).Turn left/right. 往左/往右转.53).It’s in the lobby near the main entrance. 在大厅靠近大门.54).Go straight ahead. 一直走.55).Go down to the lobby. 下楼到大堂.56).Turn left at the first corner. 在第一个拐角处左转.57).Sorry, I’m not sure. If you’ll wait a minute, I’ll be glad to find out it for you.对不起,我不太清楚,请您稍等一会.我去帮您找一下.提醒用语58).Watch your step. 请走好!59).Please be careful. 请当心.60).Please don’t leave anything behind. 请别遗忘您的东西.61).Don’t worry. 别担心.62).Take it easy. 放心好了.63).Please don’t smoke here. 请不要在这里抽烟.告别语64).Goodbye. 再会.65).See you later. 等会见.66).Good night. 晚安.67).See you tomorrow. 明天见.68).Wish you a good dream! 祝您做个好梦!69).Goodbye and thank you for coming. 再见,谢谢您的光临.70).Goodbye and hope to see you again. 再见,希望再见到您.71).Have a nice trip! 一路平安!72).Wish you a pleasant journey! Good luck. 祝您路途愉快! 祝您好运!73).普通个人的称呼Sir 先生Madam 夫人/女士Miss小姐74).当知道客人的姓氏时:Mr. *先生Mrs. *夫人/女士75).团体客人的称呼:Gentlemen 先生们Ladies 女士们76).应答客人称呼的语句:Yes, sir/madam. 是/好,先生/夫人.77).I’ll be with you in a moment, sir. 我一会儿就回来,先生.78).当可以满足客人的要求时,应答:Certainly, sir/madam. 当然可以,先生/夫人.79).I’ll go and get it right away. 我马上去取.80).Immediately, sir. 先生,我马上就来.81).当不能满足客人的要求时,应答:Sorry, we don’t have .对不起,我们没有. 82).自我介绍时:My name is ,call me any time. I’ll very glad to be of service.我是,随时吩咐我,我乐意效劳.83).当不能答应客人的要求时:So sorry we can’t do that. It’s against our rules.对不起,我不能那样做,它违反酒店规定.84).当客人由于客气而给你赏物时:No. Thank you. You’re very kind.噢,不,谢谢您,您真是太客气了.或: It’s so kind of you. But no, thank you.85).当客人客气的与您先说“有个愉快的周末”等时,应回答:You too. 或The same to you. 祝您一样愉快.86).当客人因动作缓慢,拙劣而显尴尬时,应安慰客人说:Please take your time, sir. There’s no hurry.请慢慢来,先生,不必着急.87).要打断客人的谈话时,应说:Excuse me. May I take up a few moments of your time?对不起,我能占用一下您的时间吗?88).May I speak to you for a few minutes, sir/madam?对不起,我能和您说一会话吗?89).当客人催促您时,应回答:Sorry to have kept you waiting.对不起,让您久等了.90).向客人展示单据等时,应说:Here is your (bill, menu , key ), sir/madam.先生/夫人. 这是您的(帐单、菜单、钥匙).91).接受投诉或批评时,应回答:Thank you for telling us ,sir/madam. I assure you it won’t happen again.I’ll speak to our manager about it. Please accept our apology.先生/夫人.感谢您告诉我们,我保证以后不再发生此事.我会将此事告诉我们经理的,请接受我们的道歉.92).当处理错误或过失时,应说:I’m terribly sorry . There could have been some mistake. I do apologize.我非常抱歉,这里肯定有一些错误/过失, 我真诚的致歉.93).I’m sorry. I’ll look into the matter at once.对不起, 我马上去调查这件事.94).当你听不懂时, 应说:I’m sorry. I don’t understand. Could you please speak slowly?对不起, 我听不懂, 请您说慢点好吗?95).请客人作某和事情时,应说:Could you sign here ,please?请在这里签字好吗?96).May I ask you to return in 5 minutes, madam?夫人,请您5分钟后回来好吗?97).Could I have your room card, sir?先生,我能看一下您的房卡吗?98).Please come this way, sir.先生,请这边走.销售用语(管理用语)99).What kind of rooms(food) would you like to have?您需要什么样的房间? (你想吃什么菜?)100).Here is a brochure of our hotel and our tariff.这是介绍我们饭店的小册子和价目表.101).We’ll give you a 10%(ten percent) discount.我们给您九折优惠.102).We’ll offer tour guides complimentary breakfast.我们给陪同提供免费早餐.103).We accept your terms.我们接受您的条件.公关用语104).May I introduce myself?让我介绍我自已.105).May I present you a little souvenir?请接受我们的一点小纪念品.106).Let’s drink to our friendship!为我们的友谊干杯!107).Cheers! 干杯!Bottoms!征求意见用语:108).How do you like Chinese food?您喜欢中国菜吗?109).What do you think of our service?您对我们的服务有什么意见?110).Thank you for your comments(compliment, suggestion).谢谢您给我们提的意见(赞扬, 建议).111).I’m afraid it’s against the hotel’s regulations.这是违反饭店规章制度的.112).In our hotel we don’t accept tips.我们饭店是不收小费的.113).I’m afraid you’ll have to pay for the damage.恐怕您得赔偿.114).Please don’t worry , sir. I’ll send someone up to your room right away.先生, 请不必担忧. 我马上派人到您的房间去.115).I can’t guarantee anything, but I’ll try my best.我不能保证, 但我会尽力而为.前厅部常用语:116). Have you made a reservation , sir?先生, 您预定了吗?117).How many people are there in your party ?您们一共多少人?118).We have single rooms , standard rooms and suites. What kind of rooms wouldyou like?我们有单人房, 双人房和套房. 您喜欢哪一种?119).How long will you stay?您打算住几天?120.)Would you fill in this form? May I give you a hand?麻烦您填一下表格, 要我帮忙吗?121).May I see your passport?请给我看一下护照.122).Please sign your name here. Here is your room card and room key.请在这里签名, 这是您的房卡和钥匙.123).How are you going to pay, in cash or by credit card?先生, 您是付现金呢, 还是信用卡?124).Please pay at the cashier’s desk over there .请到那边帐台付款.125).How many pieces of luggage do you have, sir?先生, 请问多少行李?126).Are these your luggage ? May I take them for you ?这是您的行李吗?我来帮您拿, 好吗?127).May I show you to your room, sir?先生, 我来带您到房间, 好吗?128).This is Business Centre.这是商务中心.129). I will send a fax to Germany.我要发一份传真去德国.130).Yes , sir . Could you tell me the fax number?先生, 那您能告诉我传真号码吗?131).Please hold the line a moment , I am putting you through to …请别挂, 我替您接……132).Please don’t hung up.请别挂电话.133).Could you repeat please?请您重复一遍好吗?134). Goood evening , operator, May I help you?晚上好, 我是接线员. 请问您要哪里?135). I’d like to be waken up tomorrow morning.Or: I’d like to have a morning call tomrrow.明天早上我想要叫醒服务.136).Certainly, sir. At what time would you like me to call?好的, 先生. 请问我们什么叫醒您?管家部常用语:137).Good morning. Housekeeping. * speaking. May I help you?早上好, 客房中心, * *在讲话, 有什么可以帮您吗?138).Housekeeping. May I come in?客房服务员, 我可以进来吗?139). Leave your laundry in the laundry bag behind the bathroom door.请把要洗的东西放在浴室门后的洗衣袋中.140).One moment please, madam. I’ll bring them to you right away.等一会, 夫人. 我马上送来.141).Excuse me. Sir, Do you have any laundry to wash?请问您有衣服要洗吗?142).May I clean your room now, sir?我现在可以为您做房间吗?143).May I do the turn down service, madam?我可以为您做夜床吗?144).I’ll send a repairman to your room at once.我马上派维修人员过来.145).May I repair the …in your room now?我现在可以进来维修…吗?餐饮部常用语:146).Would this table be alright?请问这张桌子可以吗?147).Please have a seat , Sir. Here is the menu. May I take your order?先生, 请坐, 这是菜单, 您要点菜吗?148).What would you like to have, coffee or tea?您要喝咖啡还是茶?149).Would you like to have a drink first, sir?请问要先来一杯饮料吗, 先生?150).May I repeat your order , sir?请问我可以重复您的点菜吗?151).Your order will be ready in about five minutes.您点的菜一会儿就好.152).Would you like Chinese Food or Western Food?您喜欢用中餐还是西餐?153).How would you like your steak done?您的牛排要几成熟?154).Would you like to order anything else, sir/madam?请问您还要点其他东西吗, 先生/女士?155).How about some more beer?再来些啤酒怎么样?收银处常用语:156).How much would you like to change?请问您要换多少钱?157).Please write your name, passport number and room number on the slip.请在单子上写上姓名, 护照号码和房号.158).Please check it . Keep this exchange memo.请检查一下并保留好这兑换单.159).Did you take anything from the mini-bar, sir?请问先生您使用小酒吧里的食品了吗?160).Here’s your bill, please check it . Altogether the total is ____ yuan.这是您的帐单, 请核查, 总计人民币____元.161).Good bye. Have a nice trip. We all look forward to seeing you again soon.再见, 旅途愉快, 我们期待着不久再见到您.商场常用语:162).What can I show you ? 您要买什么?163).How do you like this fashion (color, size, design)?您喜欢这种款式(颜色, 尺寸, 图案)吗?164).Please feel free to look around, and do call me if you need anything.请随便看, 如果需要帮忙请叫我.165).The extra large size of this color is out of stock.这种颜色的特大号已经卖完了.166). You have made a good choice. You have very good taste.您真会买东西, 您眼力真好.康乐部常用语:167). We open from9:00a.m. till 10:00p.m. sir.我们从早上9点营业到晚上10点.168).Is it free of charge for in-house guests?对住店客人是免费的吗?169). How do you charge for playing billiard balls?我们想打台球. 收费多少?170).80 RMB per hour , sir.先生, 一小时收费人民币80元.171).Can I sign instead of paying in cash?我不付现金签单可以吗?172).I’d like to have massage. 我要按摩.173).Our massage time is from 8:00p.m. to 11:00p.m.我们的按摩时间为晚上8:00到11:00时.174).Would you like massage in your room or in the massage room?请问您是在房间按摩还是在按摩室.Part ThreeHousekeepingUnit One dialogue Chamber ServiceMaking up the RoomC: Housekeeping. May I come in?G: Come in.C: Good morning, Mr. Jackson. May I make up your room now?G: Can you clean the room around 11:30? I’m expecting a friend of mine. C: Certainly sir.Dialogue TwoThe Turn-down ServiceC: Good evening sir and madam. May I do the turn down service for you now?G: Please. But can you get me a flask of hot water first?C: Certainly. ……Here it is.C: …I hope I’m not disturbing you. Good night.G: The same to you.Notes to the Text课文注释To make up a room 整理房间Can you clean the room around 11:30?你能11:30左右打扫房间吗?I’m expecting a friend of mine.我在等一位朋友.Turn down夜床,做夜床May I do the turn-down service for you now?我可以现在为您做夜床服务吗?But can you get me a flask of hot water first?但你能否先给我拿一瓶热水?I hope I’m not disturbing you.希望没打扰您The same to you.也同样祝您.Dialogue ThreeProviding Equipment for GuestsAC: Good morning , Housekeeping. May I help you?G: Yes, can you give us two more quilts? We don’t like sleeping with the heater on.C: I see. May I know your room number, please?G: 1212.C: One moment, please. We’llsend them to you right away.BG: Hello. Do you have a hair dryer, please?C: Yes, shall I send it to your room now?G: Yes, please . My room is 412.C: One moment ,please….(She shows the guest how to use the hair-dryer.)Just plug into the 220V socket, then switch on. The temperature is adjustable.Notes to the Text课文注释to provide提供equipment设备Yes, can you give us two more quilts?是的,你能给我们添2条被子?We don’t like sleeping with the heater on.我不喜欢开着暖气睡觉.“with+名词+形容词或介词”说明附带情况.例如:To sleep with the windows open开着窗睡觉.To stand with a gun in hand手持枪站着We’llsend them to you right away.我们马上把它们送来.Just plug into the 220Vsocket, then switch on.只要插入220V插座,然后打开开关.The temperature adjust is adjustable.温度是可以调节的.Dialogue FourOpening the Door for a GuestG: Excuse me, miss. The room key is with my roommate. Can you open the door for me?C: Yes sir. May I see your hotel passport, please?G: Alright…Oh, my God! The hotel passport is not with me. Maybe, I left it in the room.C: May I know your name, please?G: Garry Jackson.C: Yes, Mr. Jackson, and your room mate’s name, please?G: ** Tarry.C: One moment.(After checking with the Reception Desk) Thank you for waiting, Mr Jackson. For your convenience, please bring the hotel passport with you. Have a good time.G: Thank you and the same to you.Notes to the Text课文注释The room key is with my roommate.房间钥匙在我同室的另外一个人处.May I see your hotel passport, please?我可以看一下您的房卡吗?Maybe, I left it in the room.也许我把它掉在房间里了.For your convenience , please bring the hotel passport with you. 为了您的方便,请带上房卡.*为了酒店和客人的安全,应按酒店规定,凭房卡为客人开门.Roommate 同室的人To check 核对Reception 接待Passport 护照,通行证Hotel passport 酒店通行证,房卡(welcome card 欢迎卡. room card 房卡)Dialogue FiveThere’s something wrong with the TV SetC: Good afternoon , Housekeeping . May I help you?G: Yes, the TV set in my room does not work properly. The picture is wobbly.C: I’m sorry. I’llsend someone to your room in a minute.C: Housekeeping .May I come in?G: Come on in.C: May I have a look at it?G: Here it is.C: (Tries to fix it but vain) I’llsend an electrician to have it repaired. One moment, please.C: (In five minutes, an electrician comes.客房常用英语单词1 air condition 空调器21 bedside lamp 床头灯2 switch 开关22 bedstead 床架3 towel coverlet 毛巾被23 blanket 毯子/毡子4 ashtray 烟灰缸24 blind/window shade/window curtain 窗帘5 balcony 阳台25 bulb 灯泡6 balustrade 楼梯栏杆26 cafe 咖啡室7 bar 酒吧27 cafeteria 自助餐厅8 barber's shop理发室28 carpet 大地毯9 basin 洗脸池29 ceiling 天花板10 bath in tub 盆浴30 cloak room 衣帽间/寄物处11 bath room/shower room 浴室31 clothes stand/clothes three 衣帽架12 bath towel 浴巾32 coat hanger/dress hanger/clothes hanger 衣架13 bath tub 浴盆33 comb 梳子14 bathrobes 浴袍34 corridor 走廊15 bayonet socket bulb 卡口灯泡35 courtyard 院子16 bed clothes 床上用品36 double bed 双人床17 bed room 寝室37 dress-case 化妆箱18 bed sheet 床单38 dressing gown 睡袍/晨衣19 bed spread 床罩39 dressing rooms 化妆室20 bedside cupboard 床头柜40 dressing table 化妆台/梳妆台41 dustbin 垃圾桶62 lamp stand 灯座42 eiderdown quilt 鸭绒被/垫 63 laundry bag 洗衣袋43 electric fan 电扇64 lawn 草坪44 feather bed 鸭绒垫/垫床65 lift/elevator 电梯45 filament 灯丝66 lobby/hall 大厅46 fluorescent lamps/lighting 日光灯67 lounge 休息室47 fountain 喷水池68 massage 按摩48 frosted bulb 磨砂灯泡69 mat 席子49 full-length mirror 穿衣镜70 mattress 床垫50 garden 花园71 mini bar 迷你吧51 glass 玻璃杯72 mosquito net 蚊帐52 hair dryer 吹风机73 newsstand 售报亭53 hat rack 帽架74 night club 夜总会54 HBO movie 全日电影频道75 oil painting 油画55 health club 健身中心76 opal bulb 乳白灯泡56 heating 暖气77 picture frame 镜框57 In house movie 酒店中文录像节目78 pillow 枕头58 In house music radio channel 客房音乐广场79 pillow case/slip 枕套59 In-Room safe 房内保险箱80 push button 按钮60 ink stand 墨水缸81 quilt 被子61 lamp shade 灯罩82 radiator 散热器/暖气炉83 radio set 收音机104 tea table 茶几84 razor 剃须刀105 telephone director 电话本85 reading/desk/table lamp 台灯106 television set 电视机86 rug 小地毯107 tennis courts 网球场87 sauna/steam bath 蒸汽浴108 thermos bottle 热水瓶88 screen 屏风109 toilet paper 手纸/卫生纸89 screw socket bulb 螺旋灯泡110 toilet roll 一卷卫生纸90 settee 长沙发111 toilet soap 香皂91 shower bath 淋浴112 toilet table 梳妆台92 single room 单人房113 toilet/water closet 厕所93 single bed 单人床114 tooth brush 牙刷94 sitting room 客厅115 tooth paste 牙膏95 socket 插座116 towel horse 毛巾架96 sofa 沙发117 towel rack/rail 毛巾架/杆97 spittoon 痰盂118 transformer 变压器98 spring mattress 弹簧床垫119 TV transmission satellite 电视卫星转播99 stairs 楼梯120 twin beds 成对双人床100 stool 凳子121 valve 阀门101 suite 套房122 Venetian blind 百叶窗102 swimming pool 游泳池123 ventilator 通风设备103 tap 龙头124 wall lamp 壁灯125 wardrobe 壁橱146 ground towel 地巾126 waste paper basket 废纸篓147 bath towel 浴巾127 window board 窗台板148 sanitary bag 卫生袋128 window frame 窗框149 hand towel 手巾129 window sill 窗台/门槛 150 face towel 面巾130 woolen banket 毛毯151 cloth line 晾衣绳131 writing paper 信纸152 slipper 拖鞋132 electric kettle 电水壶153 shoe shine cloth 擦鞋布133 ice bucket 冰桶154 shoe horn 鞋拔134 remote control 遥控器155 match 火柴135 stationary folder 文件夹156 wall painting 壁画136 ball pen 圆珠笔157 coffee table 咖啡桌137 sewing kit 针线包158 arm-chair 扶手椅138 cotton buds 棉花棒159 bath rug 防滑垫139 shower cap 浴帽140 bath foam 沐浴露141 conditioning shampoo 洗发液142 body lotion 润肤液143 tissue 面巾纸144 hand soap 手皂145 bath soap浴皂。
酒店英语基本用语
欢迎和问候语：1、Good morning(afternoon, evening), sir(madam) 早上（下午、晚上）好，先生（夫人）。
2、How do you do?您好！（初次见面）Glad to meet you .很高兴见到您。
3、How are you?您好吗？Fine, Thanks. And you ?很好，谢谢。
您好吗？4、Welcome to our hotel (restaurant , shop).欢迎到我们宾馆（餐厅、商店）来。
5、Wish you a most pleasant stay in our hotel . 愿您在我们宾馆过得愉快。
6、I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。
（客人刚入店时）I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。
（客人在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。
（客人离店时）7、Have a good time!祝您过得愉快！电话用语：8、**hotel , front desk. Can I help you?**饭店，前厅。
您找谁？9、Sorry, I've dialed the wrong number.对不起，我拨错号了。
10、May I speak to your general manager? 能和你们总经理说话吗？Speaking.我就是。
11、Sorry, he is not in at the moment.对不起，他现在不在。
Would you like to leave a message?您要留口信吗？12、Pardon.对不起，请再说一遍，好吗？I beg your pardon.对不起，请再说一遍，好吗？祝贺语：13、Congratulations!祝贺您！14、Happy birthday!生日快乐！15、Happy new year!新年快乐！16、Merry Christmas!圣诞快乐！17、Have a nice holiday!假日快乐！18、Wish you every success!祝您成功！答谢和答应语:19、Thank you (very much).谢谢您（非常感谢）。
酒店常用术语大全
酒店行业日常术语大全1、ACCOMMLDATION 特指留宿的有关房间的种类及位置2、ADJOINING ROOM（邻近房)指两间房间连在一起3、ADVANCE DEPOSIT（订金）客人为了确保能有房间而提前支付给公司的一笔押金4、ADVANCE PAYMENT按照公司财务规定和有关规定，要求客人预先支付房费和可能的其它费用5、AMENITY公司免费向住店客人提供的一些礼品,如水果、鲜花或饮品等6、ARRIVAL指客人入住酒店的抵达日期7、AVERAGE ROOM RATE指所有住房的平均价格，它是前台的一个常用术语即ARR8、BILLING INSTRUCTION指非常详细的向客人收款的指令，如房费怎样付9、BLOCK（预先锁房）指为了把某间房能够保留下来，而提前把此房间在某日锁起来10、CANCELLATION（取消）指客人取消订房11、CHECK IN指客人登记入住酒店12、CHECK OUT指客人结帐离开酒店13、CONNECTING指两间房中有一扇门连通起来的房间14、CONFIRMATION（确认）指公司发给客人的一种十分详细的订房书面协议，承认客人在将来的某一天有权居住在本酒店15、CORPORATE RATE(公司合同价）指与酒店有协议而提供给公司的客人的房间价格,这类价格通常为特别价，且保密16、CREDIT CARD（信用卡）指由银行签发一种可以作为交易的卡片，代替现金支付的凭证17、DEPARTURE指客人结帐离开的日期18、DOUBLE SALE/DOUBLE CHECK IN（双重出售）指两个没有关系的客人，被错误地安排入住同一房间19、DUE OUT（该走未走）指某个房间应该是空房，但到了中午十二点以后，客人仍没退租20、EARLY ARRIVAL（提前抵达）在下午两点以前到达酒店办理入住手续的客人21、EXTENSION（续住)经过批准后的客人延长居住22、EXTENSION BED加床，一般应收费23、FORCAST（预报）预先计算日后某一段时间的住房或其它计划24、GUEST FOLIO（客人帐单)指客人在酒店内消费的详细反映25、HOUSE USE ROOM（酒店自用房）它通常包括三方面的内容，A内部员工短期或长期使用客房，B客房短期用作仓库，C客房用作办公室26、HOUSEKEEPING（客房部）指负责清扫公共区域和客人房间卫生的部门27、HOUSEKEEPING REPORT客房部报表，指由客房部员工所做的人工检查出来的有关客房使用状态的报告，通常一天做三次28、JOIN IN指该房已有一个居住，后来又加进一个29、LOG BOOK记事本指本部门之间员工沟通的记录本，记录一天来任何需要通知的各种事情30、NET RATE（净价）指不含服务费的各种价格31、OUT OF ORDER(坏房）指因需要装修或进行大装修而不能出售的房间32、PACKAGE(包价)指一种包含房费、餐费或其它费用的价格33、PERMANENT ROOM//LONG STAY(长包房）有两面的做做含意：A客人长期居住,B 客人用作长期办公室34、RACK RATE（门市价）酒店公开的门市价（指房间）35、REGISTER（登记）指把一个客人变成为住店客人的过程36、REGISTRATION CARD：（简称RC单)登记卡指客人入住酒店所必须填写的表格,通常包含以下内容:名字、入住日期、房价等37、ROOM CHANGE（转房）指客人从一个房间搬到另一个房间38、ROOM RATE指特别给予一房间而定下来的收费标准39、ROOM TYPE房间种类40、SHARE WITH(同住）指两个客人同住一间房41、TRAVEL AGENT(旅行社）指专门负责代办客人旅游,住房的机构42、UPGRADE（升级）指基于某些方面的原因,公司安排客人住高一档价格的房间，而仅收原来的价格43、VACANT ROOM（空房）房间空的，且能马上出租的44、VIP（贵宾）即VERY IMPORTANT PERSON，由酒店规定的给予特别照顾的客人45、VOUCHER（凭证）通常指由旅行社发出的用于支付房间费用的收款凭证46、WALK-IN（步行者）客人进入酒店要求房间，但没有订过房47、FIT即FREE INDEPENDENT TRAVELLER散客48、GIT即GROUP INDEPENDENT TRAVELLERS团体49、BANQUET指大型的，正式的宴会50、COLLECT CALL(对方付费电话)指由受话人付款的一种形式51、CITY LEDGER（挂帐)指客人使用完酒店各种设施，但并不直接付款，而通过记帐以后一起计算52、DOUBLE LOCK双锁给双重锁住，使一般钥匙不能打开ETA即ESTIMATED TIME OF ARRIVAL,估计的到达时间53、TED即ESTIMATED TIME OF DEPARTURE，估计的离开时间54、LOST＆FOUND失物招领通指客房部员工负责保管的所有住店客人遗留下来的各种物品55、LATE ARRIVAL迟到指客人超过6：00PM还没有到达的房间56、LATE CHARGE指那些客人离店后才发现未付的各种必须要收的钱57、MASTER ACCOUNTS（总帐）特指为团体客人而设的帐单58、MTD即MONTH TO DATE 指当月累计总数59、MORNING CALL(叫早）指清晨的叫醒服务60、NO-SHOW（没到客人）指确认好的订房没有经过取消而没来61、ROOM STATUS房态指客房部规定的关于房间使用状况的含义，VC——VACANT＆CLEAN OC——COOUPIED＆CLEAN OD—OCCUPIED＆DIRTY62、SKIPPER（逃帐）指客人没有付帐就离开酒店63、SUITE（套房)指由两个以上房间组成的房间64、TURN—DOWN SERVICE指由客房部员工为每个住房而做的开床服务65、DAY USE（白天使用的房）指客人使用不超过6：00PM66、DND（请勿打扰)即DO NOT DISTURB,指客人不希望别人打扰67、DOUBLE BED ROOM（双人房）有一张大床的房间68、TWIN BED ROOM（双人房)指一个房间有两张小床69、GUARANTIED（保证）指客人以预付定金或本公司函电确认订房，无论客人是否到店都要保留订房，而无论是否入住都要付房费70、DISCOUNT(折扣)指为争取更多的客人而给予的折扣71、LATE CHECK OUT 指客人要求延迟退房时间，一般会加收半日房租。
酒店餐厅英语常用语句
酒店餐厅英语常用语1,我们有葡萄酒,白酒,啤酒和各式软饮料.Wehavegotport,whitewinebeeranddifferentkindsofsoft beverages.2,请问您想喝点什么Whatwouldyouliketodrink,please3,请问需要加冰块吗Doyouneedanyice-blocks,please4,请问需要冷饮仍是热饮.Wouldyouliketohaveacold-drinksorhotdrinks5,请用茶.Haveacupoftea,please!6,请用纸巾.Haveapieceofnapkin,please!7,我们的早饭有中式、西式和当地特点，你喜爱哪一种Forbreakfast,WeprovideChinese,Westernandlocalstyle,Whichdoyoulike8,祝您午饭(晚饭)快乐!Pleaseenjoyyourlunch(dinner)!9,打拢了,请问此刻能够上菜吗 I'msorrytodisturbyou.ShallIbringinyourfood10,对不起,我能把这个盘子撤走吗I'msorry,CanItakethisplateaway11,对不起,我把它换成小盘子好吗I'msorry,MayIhaveitchangedthesmallplate12,您想试试看当地的特点吗Wouldyouliketotrylocalspecialty13,请问您喝什么茶Whatkindsofteawouldyouliketodrink14,您先来杯啤酒好吗 Wouldyouliketostartwithaglassofbeer15,假如您感时间的话,我给您安排一些快餐好吗Ifyou'rehurryI'llarrangesomefastfoodsforyou-CanIarrangeasnackforyouiftimeispressingforyou.16,对不起,这个品种刚才售完.I'msorry,thevarietyisjustoutofstood(therearen'tanyleft)17,对不起,您能否介怀与那位先生同坐一桌I'msorry,wouldyoumindsittingthetablewiththat gentleman.18,对不起,此刻已经客满了.I'msorrytherestaurantisfullnow.19,对不起,此刻已经没有厅房了.I'msorrythebanquetinghallisfullnow.220,假如您不介怀,坐在那处角落里好吗Wouldyoumindsittingoverthereinthecorner.21,假如您愿意,能够先到大堂歇息一下,一有空位我立刻通知您.Youmayhavearestintheloungeifyou like.22,我们的早饭券包含一碗稀饭,二笼包子,一碟小菜.Ourbreakfastcouponincludesabowlofricegrueltwoportionsofsteamedstuffedbunsandaplateofdish.23,很对不起,我们立刻采纳举措,使您满意.I'msorrywe'lltakemeasuresatonceBesatisfiedyou.24,先生您喜爱用筷子仍是刀叉 .Wouldyouliketousechopsticksorknifeandforks,sir25,效力员我想买单.WaiterIwanttopaymybill.26,请给我一杯可乐.Pleasegivemeacanofcoca-cola.27,请问洗手间在哪里 Whereisthetoilet28,先生(女士)这是您的帐单吗 Hereisyourbill,sir(lady)29,一共是128元,请问您付现金仍是信誉卡Thetotalamountis128yuan,Doyoupaythebillbycash,ocreditcard30,我们这儿不收小费,可是我仍很感谢您.Wedon'taccepttipsButI'mverygratefultoyou.31,请稍等,我立刻来整理.Justamoment,pleaseI'mclearitrightaway.32,效力员,您们的早饭都有什么Waiter,whathasyourbreakfastgot33,先生请问您的牛肉要几份熟的HowwouldyoulikeyourbeefRare,mediumorwell-done,sir54,先生您的菜已经上齐了.Yourdishisallhere,sir.35,还重点水果和甜品吗Wouldyoulikefruitanddessert,else36,对不起,我到厨房给您催一下.Sorry,Itellthecookertohurry.37,哦!很对不起这个菜的烹调时间较长.Oh,verysorry,Ittakesquitesometimeforthisdishtoprepare.38,小姐,我想要一个二人的餐桌.3LadyIwanttoreserveatablefortwo.39,请问需要主食吗Doyouneedanystaplefood40,请问您对今日的菜肴有何建议Whatdoyouropinionoftoday'sorder41,对不起,我们这没有生力啤酒.Sorry,wehaven'tSanMiguelbeer.42,您试试看百威啤酒好吗WouldyouliketotryBudweiserbeer43,自然能够.Ofcourse.67,感谢您提出的宝贵建议.Thanksforyourpreciousopinions.44,我们将努力改进.We'lltryourbesttoimprove.45,对不起,那是整瓶卖的.Sorry,It'ssoldbythebottle.46,请问您对菜肴有什么特别要求吗 Anythingspecialyou'dliketohaveonthemenu47,这是发票和找零,请收好.Here'sthereceiptandchange,keepit,please.48,好的,我必定赶快给您做好.Allright,I'llhaveitforyouassoonaspossible.49,热海是我们腾冲最著名的旅行景点之一.TheHotSpringisoneofthemostpopularplacesoftourist attractionsinourTengchong.50,好的,我去拿来.Ok,I'llgetitforyou.51,我们这有清茶,菊花茶,八宝茶.Wehavegreentea,chrysanthemurnteaeighttreasurestea.52,先生,傣式烤牛肉很不错,我建议您们点一个.Sir,Roastbeefin"Thailand"styleisverygood.Isuggest youtoorderone.53,请问土豆做咸泥,烤的仍是煮的Isthepotatoroastorboiled54,先生,有什么需要我帮助的吗WhatcanIdoforyou,sir55,先生,请问您是找人吗Areyoucometoseeanyone,sir56,哦,在大堂,我带您去好吗OhAtthelobby,ShallIshowyoutogo57,先生,请问是用餐吗Willyouhavedinner,sir58,这瓶酒多少钱4Howmuchisthisbottle59,这瓶葡萄酒每瓶98元.Thewineis98yuanabottle.60,不要了,感谢.Nothanks.861,效力员,您会讲英语吗CanyouspeakEnglish,waiter62,会一点点.Yes,alittle.63,我能够签单吗 MayIsignthebill64,哦,很对不起,请付现款.OhI'msorry,cashonlyplease.65,请告诉我您的房间号码.Canyoutellmeyourroomnumber66,我是1002房,给我送一份牛肉粒,葱花炒饭.Thisisroom1002,Pleasegivemeaportionoffriedrice withbeef.67,好的,我们立刻送到您的房间.Allright.We'llsendittoyourroomrightaway.68,我们的蔬菜有土豆,窝笋,黄瓜,大白菜,姜豆等等.Forvegetables,wehavepotato,lettucecucumber, pekingcabbage,stringbean.69,海鲜类有基围虾,毛蟹,带子,桂花鱼等等.Forvarioussea-food,wehaveprawn,shrimpscallopperch.70,主食类有水饺,汤面,炒面,炒饭等等.Forstaplefood,wehaveboildumplings,noodlesinsoup,fried noodles,friedrice.71,先生(女士)这个水果盘是我们餐厅赠送的,祝您午饭快乐.Sir/Madam,Thisfruitplateisofferedasagiftinouryourlunch,please.72,CanItakeyourordernow此刻能够请您点菜了吗73,MayItakeyourorder能够请您点菜了吗74,Wouldyouliketoordernow您重点菜了吗。
酒店常用英语术语
酒店英语缩略术语General 一般GM General Manager总经理DGM Deputy General Manager副总经理DO Director of Operations 营运总监（相当于住店经理）RM Resident Manager驻店经理DBD Director of Business Department 发展总监（相当于销售总监）FC Finance Controller财务总监DHR Director of Human Resource人力资源总监HOD Manager of Department部门经理MOD Manager on Duty值班经理FOM Front Office Manager前厅部经理AFOM Acting Front Office Manager前厅部副经理GSC Guest Service Center (Manager) 大堂副理（希尔顿）（一般：Assistant Manager,Duty Manager）GSM Guest Service Manager客服经理GST Guest 客人RDM Rooms Division Manager客房经理DOR Director of Rooms 房务总监SALT Satisfactory And Loyalty Tracking 满意度和忠诚度调查（HILTON）GSTS Guest Satisfaction Tracking System 宾客意见调查系统（IHG）ESPS Employee Satisfaction Pulse Survey 员工满意度调查TQM Total Quality Management 全面质量管理SOP Standard Operating Procedures 标准经营程序QES Quality Evaluation System 质量评估系统Finance 财务POM* Propriety of MaintenanceIBFC*Income Before Fixed Cost，固定费用前收益，相当于以前的GOPEBITDA*希尔顿税前利润。
酒店英语服务礼貌用语
酒店英语服务礼貌用语酒店是一个提供住宿、餐饮和其他服务的场所，因此，为了给客人提供良好的体验，酒店员工需要具备一定的英语服务礼貌用语。
以下是一些常用的酒店英语服务礼貌用语，帮助员工与客人进行沟通和交流。
1.欢迎客人- Good morning/afternoon/evening! How can I assist you?2.询问客人需求- How may I help you?- Is there anything I can assist you with?- Can I help you with anything else?3.提供住宿信息- Our hotel has different room types available for you to choose from.- We have single rooms, double rooms, and suites.- Each room is equipped with modern amenities such as air conditioning, TV, and free Wi-Fi.- Our hotel also offers room service, laundry service, and wake-up calls.4.接待客人- May I have your name please?- Can you please fill in this registration form?- Here is your room key.- The elevator is on your right/left.5.向客人提供额外信息- The swimming pool is located on the third floor.- The breakfast buffet is served in the dining hall from 7 am to 10 am.- The gym is open 24 hours a day.- The hotel provides a shuttle service to the nearby attractions.6.帮助客人解决问题- I apologize for the inconvenience. Let me solve it for you right away.- I will make sure to address this issue immediately.- Please allow me to find a solution for you.- Thank you for bringing this to my attention, I will take care of it.7.对客人的感谢和赞美- Thank you for choosing to stay with us.- We appreciate your business.- Your feedback is greatly valued.- We are delighted to have you as our guest.8.打招呼- Good morning/afternoon/evening!- How is everything going today?- How was your day?9.提供服务建议- Our concierge can provide you with information about local attractions.10.在客人离开时道别- Have a pleasant day!- Thank you for staying with us. We hope to see you again soon.- If you need anything else, please don't hesitate to ask.- Safe travels!除了以上的常用礼貌用语，酒店员工还应该学会主动倾听客人的需求、提供帮助和解决问题。
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酒店常用Have you a reservation?您预定过了吗？May I know your name and room number?您能告诉我您的名字与房间号吗？Here is your room key.给您房间钥匙。
Please pay at the cashier's desk over there.请去那边帐台付款。
Are these your baggage?这些是您的行吗？1．早晨好。
中午好。
晚上好。
Good morning/afternoon/evening2．欢迎您光临我们饭店。
Welcome to our Hotel3．旅游愉快吗？ Did you have a nice trip?4．我是接待员/服务员。
I am receptionist. (waiter／waitress)5．需要我帮忙吗? What can l do for yon?6．请稍等一会儿。
Just a moment, please7．很高兴为您服务。
I am always at your service8．希望您在这里住得愉快。
I hope you will enjoy your stay with us here. 9．对不起，给您添麻烦。
I am very sorry to have caused you so much trouble 10.如果您需要什么帮助，请及时告诉我。
Just let me know if there is anything. I can do for you11．这边请。
This way，please12. 请走这边。
Would you care to step this way，please?13．不客气。
You are welcome／“Not at all／It“s my pleasure14．为宾客服务是我们的荣幸。
It’s our pleasure to serve our guests 15．您先请。
请跟我来。
After you．Follow me ,please.16．对不起，我马上就过来。
Excuse me，I will be with you in a minute. 17．能告诉我您的吗? May l have your name?18．对不起，让您久等了Sorry to have kept your waiting19．您能填一下这表吗? Would you please fill in this form?20．您如何付账，是现金还是信用卡? How are you going to pay，in cash or by credit card?21．对不起，我能进来吗? Excuse me，may l come in?22．一直往前走。
向左转、向右转Go straight ahead．Turn left,turn right 23．您可以坐这部电梯到客房You may go to your room by this elevator 24．我马上为您查一下。
Let me have a cheek for you.25．请坐。
Take a seat．please26．我来为您指路。
I’ll show you the way?27．祝您旅途愉快。
Have a good trip28．祝您生意兴隆。
I wish you a good business29.欢迎您下次再来。
You are welcome to stay with us next time30．希望再次为您服务。
I am looking forward to serving you once again.基本待客英语（一）在正式的英语表现里，疑问基本句型可分为下列四种：1. May I ~2. Could you ~3. Would you ~4. Shall I ~?只要理解这四种基本的句型，就可以处理大部分业务上的状况。
1．自己要做什么事时，就使用May I ~May I have your name, please? 请问尊姓大名May I have your check-out time, please? 请问您什么时候结帐离开？May I see your passport, please? 请让我看一下您的护照好吗？May I know your nationality, please? 请问您的国籍是什么？2．麻烦客人时，可使用Could you ~Could you fill out the form, please? 请您填写这表格好吗？Could you write that down, please? 请您写下来好吗？Could you draft the fax, please? 请您写下传真的草稿好吗？Could you hold the line, please? 请不要挂好吗？3．询问客人的喜好或是做什么时，可使用Would you ~Would you like tea or coffee? 请问您要喝茶还是咖啡？Would you like to take a taxi? 请问您要搭计程车吗？Would you mind sitting here? 请问您介意坐在这里吗？** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。
When would you like to visit Kunshan? 请问您想要何时参观？When would you like to have lunch? 请问您想在哪里用餐？What time would you like to eat? 请问您想何时用餐？Who would you like to contact? 请问您想和谁联络？Which kind of room would you prefer? 请问您喜欢哪一种房间？How would you like to settle your bill? 请问您的账单如何处理？How long would you like to stay? 请问您要逗留多久？How many tickets would you like to buy? 请问您要买几票？4．在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~?Shall I draw the curtains? 请问需要我把窗帘拉上吗？Shall I draw you a map? 请问要我为您画一地图吗？Shall I make the reservation for you? 请问要我为您安排预约吗？（二）招呼语Good morning. (用于中午以前)Good afternoon. (用于中午至下午六点以前)Good evening. (用于下午六点过后) 在这些招呼语的后面接句子，例如：Good morning, sir. Are you checking-out? 早上好，先生，请问您要退房吗？Good afternoon, sir. Welcome to LI JIA Hotel. 中午好，先生，欢迎光临丽嘉酒店Good evening, Ms. May I help you? 晚上好，小姐，请问我能为您服务吗？后面也可以接上自己酒店名称、部门名称，如：Good morning, sir. This is the Front Desk. May I help you?早上好，先生。
这里是服务台，请问您需要服务吗？（三）回答1.一般性的回答I see, sir. 我明白了，先生。
Certainly, sir. 好的，先生。
2.请对方再等一会儿Just a moment, please. 请稍等。
Thank you for waiting. 您久等了，先生。
I am very sorry to have kept you waiting. 很抱歉让您久等了。
Could you wait a little longer, please? 请您稍候好吗？3.要麻烦客人或是拒绝客人的要求时拒绝客人时，不要一口回绝说“No.”，要委婉一些。
I am afraid I can’t do that. 不好意思，我恐怕没办法那样做。
Excuse me, sir. Please let me pass. 不好意思，先生，麻烦让我过一下。
4.道歉如果是自己的错就说“I am sorry.”; 如果是公司的错，就说：“We are sorry.”。
I am very sorry for the delay. 很抱歉延误了时间I am very sorry for the inconvenience. 很抱歉造成您的不便。
I would like to apologize for the mistake. 为这个错误我深致歉意。
5.客人对自己说“Thank you.”时回答You are welcome. 不客气。
Thank you, sir. 您，先生。
Thank you very much. 非常感您。
6.交给客人某些东西时，可以说Here you are. 您要的东西在这里。
Here is your room key. 这是您的房间钥匙。
Here it is. 这是您的东西。
7．当客人准备离开时，可以说：Have a nice day. 祝您有美好的一天。
Please enjoy your stay 祝您住宿愉快。
We hope to see you again soon. 希望不久能再次见到您。
Thank you for staying with us. 光临。
8. 当客人的英语难以理解时面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。
Pardon? 对不起？Pardon me? 对不起？I beg your pardon? 对不起请再说一遍好吗？Could you repeat that, please? 请您重复一遍好吗？9.当会话结束时结束中的对话时，不可以简单说“bye-bye”,最好说：Thank you for calling. 感您的来电。
You are welcome, sir. 先生，不客气。
We look forward to hearing from you. 我们静候您的佳音。
Please contact me if you have any further questions. 如果您有任何其他问题，请和我联络。