酒店管理商务英语情景对话

R: Good afternoon, welcome to Hotel INN, how can I be service you, madam?

L: I’d like to register a room, please.

R: All right. Have you ever made a reservation?

L: Yes I have.

R: Excellent! May I have your full name, please?

L: Of course! Luna Luo.

R: Wait a moment, oh …yes! Madam, please show me you ID card.

L: Here you are.

R: ok, thanks. How long do you intend to stay in Tokyo?

L: For about seven days.

R: what kind of room do you require? A Double room with double beds?

A double room with twin beds? Or a single room?

L: I’d like a single room with a bath, and what’s the rate, please?

R: the current rate is 10 000 yen per night.

L: that’s a little high. I’m told your hotel is offering a discount, now.

R: yes, we were, but the offer ended yesterday. I’m sorry.

L: oh, I see. What services come with that?

R: For 10 000 yen you’ll have a radio, a color television, a telephone and a major international newspaper delivered to your room every morning. L: That sounds not bad at all. I’ll take it. By the way, I’d like a quiet room away form the street if that’s possible.

R: No problem. A quite room away form the street is preferred. Excuse me, madam, what about your breakfast? Will you be happy to have a proper Japanese breakfast in your room or have it at the breakfast buffet? L: I think I’ll have my breakfast at the breakfast buffet.

R: That’ll be fine. Well, it’s all right, Luna. Could you sign your name here, please?

L: Sure.

R: Thanks. Your room number is 202. Here’s your key. The room bellman will show you to your room. I hope you’ll enjoy your stay. The check-out time is 2 P.M of seventh day later.

L: thank you.

R: My pleasure. Good luck!