酒店商务英语

一、词意搭配1*10=10% P70.86.106.188.190

Housekeeper Someone who is employed to provide services of cleaning cooking, etc.

in a hotel.

Disturb Interrupt

In a mess Untidy and dirty

Be tied up Very busy

Laundry Clothes to be laundered

Express Going, sent quickly/sent out with or moving at high speed Housekeeper The supervisor of the Housekeeping Department

Shrink Make or become less, smaller

Compensatio n Somthing, such as, money given or received as payment or reparation, as for a service or loss

To vomit Bring back from the stomach through the mouth

To

prescribe

Give knowledge to

To describe Give a picture or account of something or somebody in words

To

accompany

Go with(somebody or something)

To inform Say a sick person should or must have

Copy Duplicate

Available Easily get

In advance Ahead of time

Book up Sold out

Charge Price asked for goods or services

Urgent Needing prompt decision or action

Expect Think or believe that something will happen

Original That from which something is copied

Mail Government system of collecting, carrying, delivering letters and parcels

二、对话：排序、翻译、补全对话3*10=30% P20.51.61.73.92.100.135.189.199

A：Good morning. May I help you?

B：Yes. I’d like to book flight tickets.

A：May I have your name and room number, plesae?

B：I am Adrien Brody in Room 808. I want to book a ticket to Sanya.

A：On which date would you like your ticket for?

B：On October 23.

A：I am sorry, sir. All the ticket on that day have been booked up.Could you change the date?

B：Oh, no. I have something urgent to do.

A：Well, try our best to get the tickets. But if we fail to get the ticket, would you allow me to change the date to the next day?

B：I’m afraid it cannot be helped.

A：Would you like the 1st class or 2nd class tickets.

B：Either of them is OK as I can leave for Sanya as soon as possible.

A：I’ll try my best to get tickets for you. Please fill in this form.

B: All right.Shall I pay cash?

A：Good morning, sir. How can I help you?

B：Yes. I’d like to check out now.

A：May I have your name and room number, please?

B：Nicolas Cage in Room 2012.

A：Just a minute, please. Did you have breakfast this morning?

B：Yes, but I paid it for cash.

A：Did you sign any bills in the last 2 hours in our hotel?

B: No.

A：One moment, please. Let me prepare the bills for you.(The receptionist checks the computer and contacts the department concerned.)

A：Sorry to have kept you waiting, your bill totals 2899 yuan.

B：Does it include service and tax?

A：Yes, that’s everything. Please have a check.

B：I’m sorry. What is it for?

A：That’s for the IDD call you made to New York.

B：I see. Thank you.

A：Mr.Cage, you’ve paid 3000 yuan deposit, so I’ll refund you 11 yuan. And here is the receipt. We hope you enjoyed your stay with us and.hope to see you again.

A：Would you like me to show you to your room ?

B：Yes.

A：Here, let me help you with your bags.

B：That’s OK. I’ll take it myself.

A：OK.Follw me.There elevator goes to the gym and restaurant as well.

B：What floor am I on?

A：The 10th floor. Here we are. May I see your key card?

B：Here you are.

A：Here is your room. Have a nice time.

B：Thanks.

A：(Knocking three times)Turn-down service, may I come in?

B：Come in, please. But I’m waiting for my friends to a nightclub. Could you come back later?

A：Certainly, sir, but it is 10 o’clock and I will go off at 11p.m. Would it be convenient if I return at half past ten?

B：Well, I don’t know. There are a little late.

A：Don’t worry.Put out a “DNT”sign. And if I see I won’t knock again.

B：Then nobody will make up my room.

A：Oh, I don’t think so, sir. If you don’t remove the sign when I leave, I will ask the overnight staff to make up your room.

B：Thanks. Good night.