酒店商务英语
BEC商务英语模拟情景口语：旅馆
BEC商务英语模拟情景口语：旅馆F: Hello, welcome to prise star hotel. How may I do for you?M: Hi, yes, I have a reservation. My secretary called and booked a room a couple of weeks ago, the reservation should be for a double bed, none smoking room.F: And what name of reservation made under?M: It should be under Steve Johnson.F: Mmm, let me see, it seems there is no Johnson listed for a room for tonight, is there any other name that you reservation list under?M: No, here is the confirmation number, would that help? It is 898007,I had the room booked with a visa cord card.F: Ah, yes, here it is, you have a standard double room, non smoking on the 3rd floor, I just need to see some identification and the credit card you booked the room with if you dont mind.M: Sure, here it is. Would it be possible to check out and pay the bill in the morning, also, what time is breakfast served?F: There is a continental breakfast buffet from 6:00am to 10:00am, its in the lobby.Also you can settle your bill in the morning, but we require a 20% deposit upfront, but I can just keep a record of your credit on file. Ok, Ive got you all set up if you could just sign here, and initial here, here is your room key, anything else I can do for you?M: Yes, could you call me a taxi please?1.商务英语的情景口语练习2.商务英语情景口语精选3.情景口语商务英语4.商务英语情景口语对话5.商务英语情景交际口语6.商务英语情景口语：还盘7.BEC商务英语实用口语8.商务英语BEC初级口语9.BEC商务英语情景对话：客户会议10.我们只招兼职的模拟商务英语情景口语。
酒店商务英语口语
酒店商务英语口语下面是小编整理的酒店商务英语口语，以供大家学习参考。
酒店商务英语口语Greetings (打招呼)1、Good morning ,sir(madam)早上好,先生(小姐)2、Good afternoon ,ladies and gentlemen下午好,女士们,先生们.3、Good evening ,miss Price晚上好,普莱丝小姐.4、How are you today ,Mr Brown ?你今天好吗?布朗先生.5、I'm quite well ,thank you.我很好,谢谢你.6、Hs good to see you again ,sir(madam)再次见到你真高兴,先生(小姐)7、Nice to meet you ,sir.见到你真高兴,先生.Titles(称呼)8、Are you Mrs.Best?你是贝丝特夫人吗?9、You must be professor Ford.你一定是福特教授.10、May I know your name,sir(madam)?我可以知道你的名字吗?先生(小姐).11、Here's a letter for you ,Dr white.怀特医生,这儿有你的一封信.12、you're wanted on the phone,Captain Smith.史密斯船长,有你的电话.13、Welcome to our hotel, miss Henry.欢迎来到我们酒店,享利小姐.14、May I be of service to you,Mr Baker ?我能为你服务吗?贝克先生?15、Can I help you, Ms Blake?我能帮你吗?布雷克小姐?16、Would you take the seat ,young lady ?请坐,小姐,Offering Help (主动提出帮助)17、May I help you ?18、Can I help you?我能帮你吗?19、What can I do for you ?我能为你作什么?20、May I take your ba for you?我可以为你拿你的手提包吗?21、May I help you with your suitcase?我能帮你拿你的箱子吗?22、Would you like me to call a taxi for you ?你需要我为你叫一辆出租车吗?23、Thank you very much.非常感谢24、Thanks for the trouble .麻烦你了25、It'svry kind of you?你真是太好了26、No,thanks.不用了，谢谢!Answers to Thanks(对感谢语的应答)27、You're welcome.欢迎你28、Not at all.不用谢29、That's all right.没关系30、Don't mention it.别提了31、It's my pleasure.这是我的荣幸Expressing welcome (表示欢迎)32、Welcome ,sir(madam).欢迎光临，先生(小姐)33、Welcome to our hotel ,sir (madam).欢迎光临我们酒店，先生(小姐)34、Welcome to our western restaurant.欢迎来我们西餐厅35、We're glad to have you here.我们很高兴你来到之儿36、I'm always at your service ,sir (madam).随时为你效劳,先生(小姐).Apologies (表示道歉)37、I'm sorry,sir (madam).对不起,先生(小姐).38、I'm very sorry.非常抱歉.39、I'm sorry to trouble you.对不起打扰你了.40、I'm sorry to have taken so much of your time.对不起占用你太多时间了.41、I'm sorry to have kept you waiting .对不起让你久等.42、Excuse me for interrupeing you.原谅我打挠你了.43、I hope you'll forgive me.我希望你能原谅我.Answers to Apology(对道歉语的应答)44、It doesn't mater.没关系.45、It's nothing.没什么.46、Never mind.别放在心上.47、That's nothing.没什么.48、Don't bother about that.别再想它.49、Don't worry about it.别担心.50、Don't apologize, It was my fault.别道歉,这是我的错.Good wishes(良好祝愿)51、Have a good time!祝你们玩得愉快!52、Have a nice evening!祝你晚上愉快.53、Happy Birthday!生日快乐.54、Merry Christmas! 圣诞快乐.55、May you succeed 祝你成功Parting(分手再见)56、Good-bye and good luck.再见,祝你好运.57、Hope you'll have a nice trip.希望你旅途愉快.58、Wish you a pleasant journey .祝你旅途愉快.59、Happy landing.祝你安全抵达.60、Bon voyage.一帆风顺.61、Hope to see you again.希望再次见到你.62、Good night.晚安.63、See you Tomorrow.明天见.Self-Introduction (自我介绍)64、I'm henry ,I'm from Golden Lake Hotel, I'm here to meet you .我叫享利,来自金湖酒店,我是来接您的.65、My name is Irene ,I'm the housekeeping Department waiter.我的名字是艾琳,我是管家部服务员.66、I'm the receptionist here ,welcome to our hotel.我是这儿的接待员,欢迎来到我们酒店.67、Reservations ,May I help you ?预订部,我能帮你吗?68、Room service ,May I come in ?送餐服务,我可以进来吗?69、This is Henry Adams speaking.我是享利.亚当斯.Affirmative Responses (肯定回答)70、Surely.当然可以.71、Certainly ,sir (madam).当然可以,先生(小姐).72、Yes,sir,(madam).是的,先生(小姐).73、That's true ,sir (madam).是这样的,先生(小姐).74、Very well.非常好.Negative Responses(否定回答)75、No ,sir (madam).不,先生(小姐).76、I don't think so.我不这样认为.77、Of course not.当然不.78、I'm afraid that's not a good idea.恐怕,那个主意不好.Useful Questions 常用问句79、What do you prefer ,tea or coffee?你喜欢什么?茶还是咖啡.80、Would your please sign here ?请在这儿签名好吗。
订酒店房间的商务英语对话
订酒店房间的商务英语对话在英语教学中,对话训练是必不可少的一项内容,主要目的在于丰富学生的英语听、说技能,提升学生的英语综合能力,体现英语作为交流工具的价值。
店铺整理了订酒店房间的商务英语对话，欢迎阅读!订酒店房间的商务英语对话一Y:Do you have a double room for tonight?Y:今晚还有双人房可住吗?X:With an ocean view?X:是要有海景的那种吗?Y:Without is fine.Y:没有海景的就可以了。
X:A double room without a view for just one night?X:一间没有景观的双人房住一个晚上?Y:That’s right.Y:对的。
X:Yes，we do.X:好，有的。
Y:By the way，what’s the rate for a single room?Y:对了，单人房是多少钱?订酒店房间的商务英语对话二Front Desk: Royal Hotel, can I help you?Tom: Yes. I urgently need a room for tomorrow night, and do you have any vacancies?Front Desk: Yes, we have. What kind of room would you like?Tom: I'd like a suite with an ocean view, please.Front Desk: No problem, sir.Tom: What is the price of the suite?Front Desk: It is US$ 280 per night.Tom: It is a little high. I'm told that your hotel is offeringdiscount now.Front Desk: Yes, but the offer ended yesterday. I'm sorry.Tom: Oh, I see. Then do you have anything less expensive?Front Desk: No, sir. So far it is the least expensive suite for tomorrow night.Tom: OK, I will take it. By the way, does the price include breakfast?Front Desk: Yes, it does. Now could I have your name, please?Tom: My name is T om Zhang.Front Desk: Would you kindly spell it for me?Tom: That is T-O-M, Z-H-A-N-G.Front Desk: Thank you, I got it. And how long do you expect to stay?Tom: About three days.Front Desk: OK. Our check-in time is after 1:00pm. And see you tomorrow.Front Desk: Thank you. See you.前台：皇家酒店，我能为您服务吗?汤姆：我急需一个房间要明晚住，请问你们还有空房吗?前台：还有空房。
商务英语 酒店环境对话
A; Good afternoon,madam. Do you have a reservation hotel ?下午好，女士，你预订酒店了吗？B:No, not yet不，还没有A;so cao you go to our hotel? welcome going to the ritz-carlton .那么，你要去我们酒店吗? 欢迎去丽思卡尔顿酒店.B; Is there any place in the hotel where we can amuse ourselves? 在酒店里是否有我们可以娱乐的地方？A; If you want to take a walk,you can go to the,It is very relaxing there.如果你想散步，你可以到花园，这是非常轻松的B; That sounds good.But is that the only one place to go?这听起来很好，但只有这一个地方可去吗？A: No madam,.There is a recreation center on the ground floor.You can play billiards,table tennis,bridge,and go bowling.地下室有一个娱乐中心你可以去打台球，乒乓球，桥牌，保龄球。
B; Is there a place where we can listen to some music?有一个可以让我们听音乐的地方吗？A;No, madam. our hotel without a music teahouse.不女士，我们酒店没有音乐茶厅B;I’m sorry,I want a place where can listen to music.对不起，我想要一个可以听音乐的地方A;It does n’t matter, Welcome next to the ritz-carlton.不要紧，欢迎下次光临丽思卡尔顿酒店。
初级商务英语口语之酒店住宿
【导语】在⽇常的商务交谈中，对于机场接机和酒店住宿安排是经常的事。
那么关于酒店住宿的英语应该如何表达呢？以下是整理的初级商务英语⼝语之酒店住宿，欢迎阅读！1.初级商务英语⼝语之酒店住宿 Where can I have my breakfast tomorrow morning? Is there a Chinese restaurant here in this hotel? My suit need to be ironed as soon as possible. Then how much do you charge for that? Do you have any bus-tour service at this hotel? Where can I have my breakfast tomorrow morning? 请问明天早上我在什么地⽅⽤早餐? My suit need to be ironed as soon as possible. 我的西服需要马上熨烫。
Then how much do you charge for that? 那你们怎么收费的? Do you have any bus-tour service at this hotel? 你们旅馆有安排汽车观光旅游的服务吗? Do you have a room available for this weekend? 这个周末你们还有空房吗? We can give you 10% off. 我们可以给您打九折。
We have two restaurants. 我们酒店有两个餐厅。
Yes, we have one on the tenth floor. 有的，我们在10层有⼀个。
Do you have a morning wake-up call service? 你们有早晨电话叫醒服务吗? When will you need your clothing? 你什么时候⽤你的⾐物? Would you like me to clean the room now? 我现在来打扫您的房间好吗? Would you like to use the quick laundry service? 您需要加急服务吗? What services come with the rate? 付费服务都包含些什么呢? We offer many different kinds of tours. 我们提供许多不同的观光旅游。
商务英语-酒店服务 ppt课件
5
Provide a pillow menu
4
room
service
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2
Clean the room everday
3
Laundry service
9
3
Food and beverage service
餐饮服务
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Different kinds of food
1 Chinese food 2 western food 3 The buffet
Sauna massage room and
beauty salon 桑拿室和美容沙龙
3
Cafe 咖啡厅
4
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Opportunities and strengths
机遇和优势
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Strengths
1 Provide personalized
service：
Establish scientific guesthistory, record the guest's likes and dislikes, provide
得空前的发展机遇
2 3 A growing number of travelers through the network
reservation independently. 越来越多的旅行者通过网络自主预定房间。 The hotel can get the benefit by improving the
network evaluation 酒店可以通过提高网络评价获得收益
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LOGO
Thanks
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酒店的商务英语单词
酒店的商务英语单词关于酒店的商务英语单词酒店遍布世界各地，关于酒店的商务英语有哪些?大家知道怎么说吗?下面是店铺整理的一些跟酒店有关的商务英语单词，欢迎大家阅读! 酒店商务英语单词B&B 家庭式酒店Receptionist 前台接待Reception/Front desk 前台Coach 旅游大巴Reservation 预订(不是预定)Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务，有时特指客房送餐服务Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务(指的是傍晚的时候再次整理房间，使客人晚上睡的舒服)Executive room 商务房Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住lobby 大堂Boutique hotel 精品酒店Resort 度假村King-size 特大号床Queen-size 大号床Twin beds 双床房Single bed 单床房Double room 双人间Single room 单人间Suite 套房Studio suite 公寓套房Adjoining room 相邻房Connecting room 连通房Executive Floor 行政楼层Bellboy 行李员Concierge 礼宾酒店商务英语口语Greetings (打招呼)1、Good morning ,sir(madam)早上好,先生(小姐)2、Good afternoon ,ladies and gentlemen下午好,女士们,先生们.3、Good evening ,miss Price晚上好,普莱丝小姐.4、How are you today ,Mr Brown ?你今天好吗?布朗先生.5、I'm quite well ,thank you.我很好,谢谢你.6、Hs good to see you again ,sir(madam)再次见到你真高兴,先生(小姐)7、Nice to meet you ,sir.见到你真高兴,先生.Titles(称呼)8、Are you Mrs.Best?你是贝丝特夫人吗?9、You must be professor Ford.你一定是福特教授.10、May I know your name,sir(madam)?我可以知道你的名字吗?先生(小姐).11、Here's a letter for you ,Dr white.怀特医生,这儿有你的一封信.12、you're wanted on the phone,Captain Smith.史密斯船长,有你的电话.13、Welcome to our hotel, miss Henry.欢迎来到我们酒店,享利小姐.14、May I be of service to you,Mr Baker ?我能为你服务吗?贝克先生?15、Can I help you, Ms Blake?我能帮你吗?布雷克小姐?16、Would you take the seat ,young lady ?请坐,小姐,Offering Help (主动提出帮助)17、May I help you ?18、Can I help you?我能帮你吗?19、What can I do for you ?我能为你作什么?20、 May I take your ba for you?我可以为你拿你的.手提包吗?21、 May I help you with your suitcase?我能帮你拿你的箱子吗?22、 Would you like me to call a taxi for you ?你需要我为你叫一辆出租车吗?23、 Thank you very much.非常感谢24、 Thanks for the trouble .麻烦你了25、 It'svry kind of you?你真是太好了26、 No,thanks.不用了，谢谢!Answers to Thanks(对感谢语的应答)27、 You're welcome.欢迎你28、 Not at all.不用谢29、 That's all right.没关系30、 Don't mention it.别提了31、 It's my pleasure.这是我的荣幸Expressing welcome (表示欢迎)32、 Welcome ,sir(madam).欢迎光临，先生(小姐)33、 Welcome to our hotel ,sir (madam).欢迎光临我们酒店，先生(小姐)34、 Welcome to our western restaurant.欢迎来我们西餐厅35、We're glad to have you here.我们很高兴你来到之儿36、I'm always at your service ,sir (madam).随时为你效劳,先生(小姐).Apologies (表示道歉)37、I'm sorry,sir (madam).对不起,先生(小姐).38、I'm very sorry.非常抱歉.39、I'm sorry to trouble you.对不起打扰你了.40、I'm sorry to have taken so much of your time.对不起占用你太多时间了.41、I'm sorry to have kept you waiting .对不起让你久等.42、Excuse me for interrupeing you.原谅我打挠你了.43、I hope you'll forgive me.我希望你能原谅我.Answers to Apology(对道歉语的应答)44、It doesn't mater.没关系.45、It's nothing.没什么.46、Never mind.别放在心上.47、That's nothing.没什么.48、Don't bother about that.别再想它.49、Don't worry about it.别担心.50、Don't apologize, It was my fault.别道歉,这是我的错.下载全文。
酒店商务英语
一、词意搭配1*10=10% P70.86.106.188.190Housekeeper Someone who is employed to provide services of cleaning cooking, etc.in a hotel.Disturb InterruptIn a mess Untidy and dirtyBe tied up Very busyLaundry Clothes to be launderedExpress Going, sent quickly/sent out with or moving at high speed Housekeeper The supervisor of the Housekeeping DepartmentShrink Make or become less, smallerCompensatio n Somthing, such as, money given or received as payment or reparation, as for a service or lossTo vomit Bring back from the stomach through the mouthToprescribeGive knowledge toTo describe Give a picture or account of something or somebody in wordsToaccompanyGo with(somebody or something)To inform Say a sick person should or must haveCopy DuplicateAvailable Easily getIn advance Ahead of timeBook up Sold outCharge Price asked for goods or servicesUrgent Needing prompt decision or actionExpect Think or believe that something will happenOriginal That from which something is copiedMail Government system of collecting, carrying, delivering letters and parcels二、对话：排序、翻译、补全对话3*10=30% P20.51.61.73.92.100.135.189.199A：Good morning. May I help you?B：Yes. I’d like to book flight tickets.A：May I have your name and room number, plesae?B：I am Adrien Brody in Room 808. I want to book a ticket to Sanya.A：On which date would you like your ticket for?B：On October 23.A：I am sorry, sir. All the ticket on that day have been booked up.Could you change the date?B：Oh, no. I have something urgent to do.A：Well, try our best to get the tickets. But if we fail to get the ticket, would you allow me to change the date to the next day?B：I’m afraid it cannot be helped.A：Would you like the 1st class or 2nd class tickets.B：Either of them is OK as I can leave for Sanya as soon as possible.A：I’ll try my best to get tickets for you. Please fill in this form.B: All right.Shall I pay cash?A：Good morning, sir. How can I help you?B：Yes. I’d like to check out now.A：May I have your name and room number, please?B：Nicolas Cage in Room 2012.A：Just a minute, please. Did you have breakfast this morning?B：Yes, but I paid it for cash.A：Did you sign any bills in the last 2 hours in our hotel?B: No.A：One moment, please. Let me prepare the bills for you.(The receptionist checks the computer and contacts the department concerned.)A：Sorry to have kept you waiting, your bill totals 2899 yuan.B：Does it include service and tax?A：Yes, that’s everything. Please have a check.B：I’m sorry. What is it for?A：That’s for the IDD call you made to New York.B：I see. Thank you.A：Mr.Cage, you’ve paid 3000 yuan deposit, so I’ll refund you 11 yuan. And here is the receipt. We hope you enjoyed your stay with us and.hope to see you again.A：Would you like me to show you to your room ?B：Yes.A：Here, let me help you with your bags.B：That’s OK. I’ll take it myself.A：OK.Follw me.There elevator goes to the gym and restaurant as well.B：What floor am I on?A：The 10th floor. Here we are. May I see your key card?B：Here you are.A：Here is your room. Have a nice time.B：Thanks.A：(Knocking three times)Turn-down service, may I come in?B：Come in, please. But I’m waiting for my friends to a nightclub. Could you come back later?A：Certainly, sir, but it is 10 o’clock and I will go off at 11p.m. Would it be convenient if I return at half past ten?B：Well, I don’t know. There are a little late.A：Don’t worry.Put out a “DNT”sign. And if I see I won’t knock again.B：Then nobody will make up my room.A：Oh, I don’t think so, sir. If you don’t remove the sign when I leave, I will ask the overnight staff to make up your room.B：Thanks. Good night.A：Room service.May I come in?B：Come in, please.A：What can I do for you,miss?B：I’d like to have breakfast in my room.A：Yes, miss. What would you like?B：Do you serve western breakfast?A：Yes, we do. Western breakfast is usually of two kinds:American and Continental breakfast. The continental is usually simple, including croissant or bread roll, cream, jam, coffee, etc., while the American breakfast is rather rich with bacon, toast, marmalade and sometimes cereal, porridge, fruit or juice.B：I prefer American breakfast, and I’d like some bacon, a fried egg, toast, and a cup of tea.A：How would you like your eggs, miss.B：Lightly done.A：OK. I’ll bring them to your room right away.A：Good evening. This is Mr.Bush in Room 203.B：Good evening, Mr.Bush. What I can do for you?A：I’m going to Shanghai tomorrow morning. So I would like to request an early morning call.B：Yes, Mr.Bush, at what time would you like us to call you tomorrow morning? A：Well,I’m not sure.But I have to arrive at Baiyun Airport at 8 a.m.Do you know how long it will take from here to the airport by taxi?B：It takes half an hour to get there.A：That means I have to get up 7 a.m. At the latest.B：That’s right.A：Well, in that case, I would like you to call me at 7 a.m.B：OK, we’ll call you at that time, Mr.Bush. Have a good sleep.A：Thanks.A：Excuse me, everybody. Are you ready to order now?B：Yeah. I want some steak.C：Me, too.A：How would you like the steak, medium or well-done.B：Rare, of course.C：I like well-done.A：OK. Would you like any appetizers.B：Just vegetables salad.A：How about you, Miss? Do you want some desserts?C：Yes, some banana rum pie, please.A：OK. Just a moment, please.A：What I can do for you?B：I want to copy these documents.A：Let me see your original.B：Here you are.A：Oh, your original is not very clear. I can’t guarantee that the copy will be very good.B：It doesn’t matter.A：How many copies do you want?B：Five copies.A：Do you want colored photocopying or just white and black?B：Colored photocopying, please.A：Do you want them urgently?B：No. I’m going to be out in a moment. Could you send them to Room 2206 at eight tonight?A：OK. May I have your name?B：Liu. Thanks.A：That’s all right.A：Excuse me. I need a slide projector for a meeting tomorrow. Can I rent one here? B：Yes, sir. For how long would you need the projector?A：It will be quite a long meeting. I can’t tell for sure, probably three or four hours.B：Then I suggest you rent it for a day. We charge four hundred yuan a day while the hourly rate is a hundred yuan.A：That’s a good idea. How could I pay for it?B：We can put the fee on your hotel bill.A：OK. My room is 1008.B：Would you please sign here? When wil you need the projector tomorrow?A：About nine o’clock. The meeting will be held in Room 602.B：Then I’ll have the slide projector installed berore eight-thirty. Is that alright? A：Great. Thank you.三、句子翻译3*10=30% P31.39.71.116.144.197（1）请问您有预订吗？Do you have a reservation with us?（2）请出示一下您的护照并填写一下这个登记表。
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第一部分前厅Part one FRONT OFFICEUnit one Making a Reservation/Advance Reservation第一章预订Key Sentences例句1. Good morning/evening. Reservation. May I help you?早上好/晚上好，这里是美视五月花酒店客房预订部，请问需要什么帮忙吗？2. What can I do for you?我能为您帮什么忙吗？3. Hold on line, please. Could you please hold on?请稍等（电话中）请稍等，好吗？4. Could you wait a minute, please?请稍等，好吗？5. Are you with a company?您是公司预订吗？6. May I know you departure date?请问您的离店日期是哪天？7. How long will you stay with us?请问您住几天？8. How many people are there in your party?您们一共几个人？9. That will be four nights.四个晚上。
---------------------------------------------------------精品文档10. May I know the arrival date, please?请问哪天入住？11. Is it just for tonight?请问只住今天一晚吗？12. When do you check in?请问您什么时候入住？13. Would you like a single room or a double room?请问你想订单人间还是双人间？14. What kind of room would you like/prefer?请问您喜欢什么样的房间？15. Would you please tell me your full name, please?请问您的全名是？16. And your address, please?请问您的地址？17. May I know you telephone number, Mr Smith?史密斯先生，请问您的电话号码是？May I know your company name and how would you like to settle your payment?请问您的公司全称及付款方式？How would you like to guarantee your reservation?请问您的担保方式是？May I take your credit card number or Guarantee letter for the guarantee?请提供您的信用卡号码或担保信给我做为担保。
18. We have a single available for those dates.我们还有一些单人间可以接受预订在那个时间段。
19. It’s all right for the next week.下个星期没有问题。
---------------------------------------------------------精品文档20. We do have a vacancy for those dates.那段时间我们可以接受预订21. Yes, you can have a room on Saturday.是的，星期六您可以订到房间。
22. I’m afraid we won’t be able to guarantee you a room after the 16th. We usually have high occupancies in the peak seasons.恐怕十六号后我们不能保证有房间提供给您，那段时间是我们的入住高峰期。
23. I’m sorry, but we’re fully booked for single rooms. Would you like to have a double one?很抱歉我们的单人间已经订满了，给您订双人间怎么样？24. I’m sorry, but the hotel is full on that date.很抱歉，那天我们酒店的客房已经住满了。
25. I’m sorry, we don’t have any room available for that week.很抱歉，我们那周的预订已经全满了。
26. Service isn’t included in the room rate.服务费不包含在房费里作者：飘儿菲回复日期：2005-8-15 15:27:0027. Above rate is subject 15% service expense.以上报价需另付15%服务费28. We offer 10% discount for group reservation, sir.先生，团队预订可以打九折。
29. Mr.smith,let me repeat your reservation to ensure it is correct. you will---------------------------------------------------------精品文档arrive before……。
史密斯先生，我跟你确认一下你的预订内容：你的抵达日期是。
第二章前台接待1.Have you a reservation？您预定过了吗？2.The bellman will show you the way to the banquet hall.行李员将领您去宴会厅4.Would you please complete this registration form?请填写这张登记表5.Could you sign your name.please?请签上您的姓名6.May I see your passport please?请出示您的护照7.May I know your name and room mumber？请告诉我您的名字与房间号码。
8.May I have your passport or ID Card please？请出示您的护照或身份证。
9.How would you like to make payment,By credit Card or By Cash?请问您想用现金付款还是用信用卡付款？10.Can I have your credit card imprint?请出示您的信用卡，我们需要用它来压卡。
（？）11.Would you please pay 1000as deposit? We will return the balance to you when you check out.---------------------------------------------------------精品文档请您付1000元押金，我们将在您退房时将余额退还您12.Here is your room key。
这是您的房间钥匙13.Your room number is 246 on the second floor.您的房间在二楼的246房。
14.Here is your key card这是您的房卡15.I’ll get the bellma n to take your luggage up.我会叫行李生帮您把行李送到房间16.The bellman here will take your luggage and show you the way. 这里的行李生会为您提行李，并为您带路17.We’ll extend the reservation for you .我们可以为您延长预订18.Are you checking out today?您今天可以结帐吗？19.Would you like to check out now?您今天要退房吗？作者：飘儿菲回复日期：2005-8-15 15:28:0020.Please pay at the cashier’s desk over there请到那边帐台付款21.If there’s anything you need, just ring reception.如果您需要什么，就打电话给服务台。
---------------------------------------------------------精品文档22.Because of the bad weather, the swimming pool won’t be open today.因为天气不好，今天游泳池不开放。
23.The phone number of our hotel is 68718888.我们酒店的电话号码是68718888.24.Please dial 9 before you dial the number.拔号码前请先拔9.第三章总机1. ANSWERING INCOMING CALLS 回答打进来的电话FROM IN HOUSE 住店客人打来Good morning (afternoon, evening), operator, speaking, may I help you?您好！这里是总机，能帮您忙吗？FROM OUTSIDE 外线打来Good morning (afternoon, evening), Mei shi golf club. May I help you?您好！美视高尔夫。
2. BEFORE TRANSFERRING CALLS 转电话之前Hold the line please, sir/madam, we’ll put you through to Dept./guest name.先生/小姐，请您稍等，我帮您接去（部门）/接洽（人名）。
3. WHEN THE PERSON IS SPEAKING ON THE LINE AND YOU CAN‘T PUT THE CALL THROUGH TO HIM 当电话占线无法转接时I’m sorry, sir/madam, the line is busy, would you mind calling back later?很抱歉，先生/小姐，电话占线，请您稍候再打。
4. WHEN GUEST SAYS THAT THE LINE TO SOMEWHERE IS ALWAYS BUSYI’m sorry to hear that, sir/madam, may I ask him/her to call you back when ---------------------------------------------------------精品文档the line is free?很抱歉，先生/小姐，线路畅通后我即刻通知他/她回电给您。