酒店日常用语与词汇
酒店客房常用实用英语
酒店客房常用实用英语酒店客房常用实用英语公共部分：1．Good morning/afternoon/evening，sir/madam.早上/中午/晚上好,先生/小姐。
2．初次见面：How do you do?您好。
3．Glad to meet you.很高兴见到您。
4．How are you?您好吗？Fine, thanks. And you? 我很好，谢谢，您呢？5. Welcome to our hotel.欢迎到我们酒店来。
6．I hope you will enjoy your stay in our hotel.希望您在我们酒店过得愉快。
7．Pardon? 对不起，请再说一遍好吗?(I beg your pardon?)8．Happy New Year!新年快乐!Merry Christmas! 圣诞快乐! 9．Have a nice holiday!节日快乐!10.Wish you every success!祝您成功!11.Thank you for your advice/information/help.谢谢您的忠告/信息/帮助.12.You are welcome.不用谢.13.It’s my pleasure.非常高兴为您服务.14.I am at your service.乐意为您效劳.15.Yes, of course.当然可以.16.Go upstairs /downstairs.上楼/下楼。
17．I’m sorry about this.我对此表示抱歉。
19．Please be careful.请当心。
20．Good-bye and hope to see you again.再见，希望再见到您。
21．Housekeeping．May I come in？我是客房服务员，可以进来吗？22. Just a moment, please. 请稍等一下。
23. Sorry to have kept you waiting. 很抱歉让您久等了。
酒店基本用语
酒店基本用语第一篇：酒店基本用语酒店基本用语欢迎和问候语1.Good morning(afternoon, evening), sir(madam).早上(下午、晚上)好，先生(夫人)。
2.How do you do? 您好!(初次见面)How do you do? 您好!Glad to meet you.很高兴见到您。
3.How are you? 您好吗?Fine, thanks.And you? 好的，谢谢，您呢?4.Welcome to our hotel(restaurant ,shop)欢迎到我们的宾馆(餐厅、商店)来。
5.Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。
(客人刚入店时)6.I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。
(客人在饭店逗留期间)7.Have a good time!祝您过得愉快!电话用语8.Park Hotel, Front Desk.Can I help you? 公园饭店，前厅。
您找谁?9.Sorry, I’ve dialed the wrong number.对不起，我拨错号了。
10.May I speak to your General Manager? 能和你们总经理说话吗?11.Sorry.He is not in at the moment.对不起，他现在不在。
Would you like to leave a message? 您要留口信吗?12.Pardon? 对不起，请再说一遍好吗?I beg your pardon? 对不起，请再说一遍好吗?祝贺语13.Congratulations!祝贺您!14.Happy birthday!生日快乐!15.Happy New Year!新年快乐!16.Merry Christmas!圣诞快乐!17.Have a nice holiday!节日快乐!18.Wish you every success!祝您成功!答谢和应答语19.Thank you(very much).谢谢您(非常感谢)。
酒店常用外语
酒店常用外语1)Good morning(afternoon,evening),sir(madam).早上好〔下午、晚上好〕，好，先生〔夫人〕2)How do you do (--howdoyoudo )您好！3)Hello(orhi)!您好！4)How is every thing(withyou)〔您的〕一切都好吗？5)How are you getting on(or along) these days 这几天过得怎么样？6)How are you (-Fine,thankyou.andyou )您的身体好吗？7)Glad(nice) to see you.见到您很兴奋。
8)Welcome to our hotel.欢迎到我们的酒店来！9)Its nice to meet you again,Mr.Johnson.再次见到您太好了，约翰逊先生。
10)Good–bye.(orbye-bye)再见！11)Good night.晚安〔晚间告辞用〕12)Have a good rest.祝您休息好！13)See you later(tomorrow).以后〔明天〕见！14)Hope to see you again soon.盼望不久再见到您！15)Have a good time.祝您过得开心！16)We wish you a pleasant stay in our hotel.愿您在我们饭店过得开心！17)Please dont leave anything be hind.请不要遗忘你的'东西。
18)Mind (or watch) your step!请走好！19)We wish you a pleasant journey.祝您旅途开心！20)Have a nice trip!一路平安！21)All the best!万事如意！22)Take care!多保重！23)Good luck!祝您好运！24)Thank you(very much).感谢您〔特别感谢〕。
酒店名词术语
酒店名词术语
1. “大床房”，哎呀，这不就是专门给一个人或者甜蜜小情侣准备的那种大大的床的房间嘛！比如你和你对象出去旅游，晚上舒舒服服地躺在大床房上，多惬意呀！
2. “标间”，嘿，这可是最常见的啦，两个小床的房间呀！就像你和朋友一起出去玩，住个标间，晚上还能聊聊天呢，多棒！
3. “套房”，哇塞，那可高级了呢，好几个房间组合在一起的呢！你想想，要是商务出差住个套房，那多有面子呀！
4. “总统套房”，这可不得了呀，那是超级豪华的存在！就像电影里那些大富豪住的一样，超大的空间，超豪华的设施，要是能住一次，那不得美死啦！
5. “海景房”，哇哦，能直接看到大海的房间呀！你说你去海边度假，住在海景房里，早上一睁眼就是美丽的大海，那心情得多舒畅呀！
6. “山景房”，哈哈，能欣赏到山景的房间哟！就好像你在山里游玩，晚上住在山景房，感受着宁静的氛围，多享受呀！
7. “钟点房”，这个很特别哦，按小时算的房间呢！有时候临时需要休息一下，开个钟点房，多方便呀！
8. “无烟房”，哎呀，就是没有烟味的房间呀！对于那些不喜欢烟味的人来说，住无烟房可太重要啦，对吧？
9. “亲子房”，哇，这是专门为带小孩的家庭准备的呢！里面有好多小孩子喜欢的元素，多温馨呀，带娃出行的首选呀！
10. “主题房”，嘿嘿，这可有趣啦，有各种不同主题的房间呢！像什么Hello Kitty 主题呀，海贼王主题呀，住进去感觉自己就像置身于那个世界里一样，多有意思呀！
我觉得呀，这些酒店名词术语真的很有意思，不同的房间能满足不同人的需求，让我们的住宿体验更加丰富多彩呢！。
酒店常用服务用语(30句)
感谢您Байду номын сангаас光临，希望您在这里感受到家的温馨。
祝您度过愉快的时光
01
祝您在这里度过一个美好的夜晚，享受酒店的舒适与便利。
02
祝您在酒店期间工作顺利、生活愉快。
祝您度过一个愉快的假期，留下美好的回忆。
03
感谢您的观看
THANKS
晚上好
晚上好，您今天过得 怎么样？
晚上好，您需要叫车 服务吗？
晚上好，先生/女士， 需要为您准备晚餐吗？
02
客房服务
需要整理房间吗？
总结词：礼貌询问
详细描述：酒店员工会礼貌地询问客人是 否需要整理房间，以确保房间整洁舒适。
总结词：注意事项
详细描述：在询问时，酒店员工应注意语气和 措辞，尊重客人的意愿，避免给客人带来不适。
总结词：个性化服务
详细描述：根据客人的需求和喜好，酒店员工 可以提供个性化的服务，如更换床单、调整房 间布局等。
您的房间已准备妥当
01
02
03
04
总结词：通知客人
详细描述：当客人需要更换房 间或房间已准备好时，酒店员 工会通知客人房间已准备妥当
。
总结词：提供帮助
详细描述：酒店员工会主动帮 助客人搬运行李、介绍房间设 施和使用方法，确保客人入住
酒店常用服务用语
目录
• 欢迎与问候 • 客房服务 • 餐饮服务 • 询问与请求 • 感谢与告别
01
欢迎与问候
欢迎光临
欢迎光临，请问您需要什么服务？ 您好，很高兴为您提供服务。 欢迎来到我们的酒店，请问您有什么需求？
早上好
早上好，先生/女士，今天天 气不错。
早上好，您需要什么服务吗？
酒店常用术语大全
酒店行业日常术语大全特指留宿的有关房间的种类及位置1、 ACCOMMLDATION（邻近房）指两间房间连在一起2、 ADJOINING ROOM（订金）客人为了确保能有房间而提前支付给公司的一笔押金3、 ADVANCE DEPOSIT按照公司财务规定和有关规定，要求客人预先支付房费和可能的 4、 ADVANCE PAYMENT其它费用5、 AMENITY公司免费向住店客人提供的一些礼品，如水果、鲜花或饮品等6、 ARRIVAL指客人入住酒店的抵达日期指所有住房的平均价格，它是前台的一个常用术语即ARR7、 AVERAGE ROOM RATE8、 BILLING INSTRUCTION指非常详细的向客人收款的指令，如房费怎样付9、 BLOCK（预先锁房）指为了把某间房能够保留下来，而提前把此房间在某日锁起来10、 CANCELLATION（取消）指客人取消订房11、 CHECK IN指客人登记入住酒店12、 CHECK OUT指客人结帐离开酒店13、 CONNECTING指两间房中有一扇门连通起来的房间14、 CONFIRMATION（确认）指公司发给客人的一种十分详细的订房书面协议，承认客人在将来的某一天有权居住在本酒店（公司合同价）指与酒店有协议而提供给公司的客人的房间价格， 15、 CORPORATE RATE这类价格通常为特别价，且保密16、 CREDIT CARD（信用卡）指由银行签发一种可以作为交易的卡片，代替现金支付的凭证17、 DEPARTURE指客人结帐离开的日期（双重出售）指两个没有关系的客人，被错误地安 18、 DOUBLE SALE/DOUBLE CHECK IN排入住同一房间19、 DUE OUT（该走未走）指某个房间应该是空房，但到了中午十二点以后，客人仍没退租20、 EARLY ARRIVAL（提前抵达）在下午两点以前到达酒店办理入住手续的客人21、 EXTENSION（续住）经过批准后的客人延长居住22、 EXTENSION BED加床，一般应收费23、 FORCAST（预报）预先计算日后某一段时间的住房或其它计划24、 GUEST FOLIO（客人帐单）指客人在酒店内消费的详细反映（酒店自用房）它通常包括三方面的内容，A内部员工短期或长期 25、 HOUSE USE ROOM使用客房，B客房短期用作仓库，C客房用作办公室26、 HOUSEKEEPING（客房部）指负责清扫公共区域和客人房间卫生的部门客房部报表，指由客房部员工所做的人工检查出来的有关客27、 HOUSEKEEPING REPORT房使用状态的报告，通常一天做三次28、 JOIN IN指该房已有一个居住，后来又加进一个29、 LOG BOOK记事本指本部门之间员工沟通的记录本，记录一天来任何需要通知的各种事情30、 NET RATE（净价）指不含服务费的各种价格31、 OUT OF ORDER（坏房）指因需要装修或进行大装修而不能出售的房间32、 PACKAGE（包价）指一种包含房费、餐费或其它费用的价格33、 PERMANENT ROOM//LONG STAY（长包房）有两面的做做含意：A客人长期居住，B客人用作长期办公室34、 RACK RATE（门市价）酒店公开的门市价（指房间）35、 REGISTER（登记）指把一个客人变成为住店客人的过程：(简称RC单)登记卡指客人入住酒店所必须填写的表格，通36、 REGISTRATION CARD常包含以下内容：名字、入住日期、房价等37、 ROOM CHANGE（转房）指客人从一个房间搬到另一个房间38、 ROOM RATE指特别给予一房间而定下来的收费标准39、 ROOM TYPE房间种类40、 SHARE WITH（同住）指两个客人同住一间房41、 TRAVEL AGENT（旅行社）指专门负责代办客人旅游，住房的机构42、 UPGRADE（升级）指基于某些方面的原因，公司安排客人住高一档价格的房间，而仅收原来的价格（空房）房间空的，且能马上出租的43、 VACANT ROOM，由酒店规定的给予特别照顾的客人44、 VIP（贵宾）即VERY IMPORTANT PERSON45、 VOUCHER（凭证）通常指由旅行社发出的用于支付房间费用的收款凭证46、 WALK-IN（步行者）客人进入酒店要求房间，但没有订过房散客47、 FIT即FREE INDEPENDENT TRAVELLER团体48、 GIT即GROUP INDEPENDENT TRAVELLERS49、 BANQUET指大型的，正式的宴会50、 COLLECT CALL（对方付费电话）指由受话人付款的一种形式51、 CITY LEDGER（挂帐）指客人使用完酒店各种设施，但并不直接付款，而通过记帐以后一起计算52、 DOUBLE LOCK双锁给双重锁住，使一般钥匙不能打开，估计的到达时间ETA即ESTIMATED TIME OF ARRIVAL，估计的离开时间53、 TED即ESTIMATED TIME OF DEPARTURE54、 LOST＆FOUND失物招领通指客房部员工负责保管的所有住店客人遗留下来的各种物品55、 LATE ARRIVAL迟到指客人超过6：00PM还没有到达的房间56、 LATE CHARGE指那些客人离店后才发现未付的各种必须要收的钱（总帐）特指为团体客人而设的帐单57、 MASTER ACCOUNTS58、 MTD即MONTH TO DATE 指当月累计总数59、 MORNING CALL（叫早）指清晨的叫醒服务60、 NO-SHOW（没到客人）指确认好的订房没有经过取消而没来61、 ROOM STATUS房态指客房部规定的关于房间使用状况的含义，VC--VACANT＆CLEAN OC--COOUPIED＆CLEAN OD—OCCUPIED＆DIRTY62、 SKIPPER（逃帐）指客人没有付帐就离开酒店63、 SUITE（套房）指由两个以上房间组成的房间64、 TURN—DOWN SERVICE指由客房部员工为每个住房而做的开床服务65、 DAY USE（白天使用的房）指客人使用不超过6：00PM66、 DND（请勿打扰）即DO NOT DISTURB，指客人不希望别人打扰67、 DOUBLE BED ROOM（双人房）有一张大床的房间68、 TWIN BED ROOM（双人房）指一个房间有两张小床69、 GUARANTIED（保证）指客人以预付定金或本公司函电确认订房，无论客人是否到店都要保留订房，而无论是否入住都要付房费70、 DISCOUNT（折扣）指为争取更多的客人而给予的折扣71、 LATE CHECK OUT 指客人要求延迟退房时间，一般会加收半日房租。
英语酒店常用语
酒店常用Have you a reservation 您预定过了吗May I know your name and room number 您能告诉我您的名字与房间号吗Here is your room key.给您房间钥匙;Please pay at the cashier's desk over there.请去那边帐台付款;Are these your baggage 这些是您的行李吗1．早晨好;中午好;晚上好; Good morning/afternoon/evening2．欢迎您光临我们饭店;Welcome to our Hotel3．旅游愉快吗Did you have a nice trip4．我是接待员/服务员;I am receptionist. waiter／waitress5．需要我帮忙吗What can l do for yon6．请稍等一会儿;Just a moment, please7．很高兴为您服务;I am always at your service8．希望您在这里住得愉快;I hope you will enjoy your stay with us here.9．对不起,给您添麻烦; I am very sorry to have caused you so much trouble10.如果您需要什么帮助,请及时告诉我; Just let me know if there is anything. I can do for you11．这边请;This way,please12. 请走这边;Would you care to step this way,please13．不客气; You are welcome／“Not at all／It“s my pleasure14．为宾客服务是我们的荣幸;It’s our pleasure to serve our guests15．您先请;请跟我来; After you．Follow me ,please.16．对不起,我马上就过来; Excuse me,I will be with you in a minute.17．能告诉我您的姓名吗May l have your name18．对不起,让您久等了Sorry to have kept your waiting19．您能填一下这张表吗Would you please fill in this form20．您如何付账,是现金还是信用卡How are you going to pay,in cash or by credit card21．对不起,我能进来吗Excuse me,may l come in22．一直往前走;向左转、向右转Go straight ahead．Turn left,turn right23．您可以坐这部电梯到客房You may go to your room by this elevator24．我马上为您查一下; Let me have a cheek for you.25．请坐; Take a seat．please26．我来为您指路;I’ll show you the way27．祝您旅途愉快; Have a good trip28．祝您生意兴隆; I wish you a good business29.欢迎您下次再来; You are welcome to stay with us next time30．希望再次为您服务;I am looking forward to serving you once again.基本待客英语一在正式的英语表现里,疑问基本句型可分为下列四种：1. May I ~2. Could you ~3. Would you ~4. Shall I ~只要理解这四种基本的句型,就可以处理大部分业务上的状况;1．自己要做什么事时,就使用May I ~May I have your name, please 请问尊姓大名May I have your check-out time, please 请问您什么时候结帐离开May I see your passport, please 请让我看一下您的护照好吗May I know your nationality, please 请问您的国籍是什么2．麻烦客人时,可使用Could you ~Could you fill out the form, please 请您填写这张表格好吗Could you write that down, please 请您写下来好吗Could you draft the fax, please 请您写下传真的草稿好吗Could you hold the line, please 请不要挂电话好吗3．询问客人的喜好或是做什么时,可使用Would you ~Would you like tea or coffee 请问您要喝茶还是咖啡Would you like to take a taxi 请问您要搭计程车吗Would you mind sitting here 请问您介意坐在这里吗只要在疑问词后加“Would you ~”,就可以提出大部分的询问;When would you like to visit Kunshan 请问您想要何时参观昆山When would you like to have lunch 请问您想在哪里用餐What time would you like to eat 请问您想何时用餐Who would you like to contact 请问您想和谁联络Which kind of room would you prefer 请问您喜欢哪一种房间How would you like to settle your bill 请问您的账单如何处理How long would you like to stay 请问您要逗留多久How many tickets would you like to buy 请问您要买几张票4．在提供建议协助、征求意见时,可使用Shall I ~ 或Would you like me to do ~ Shall I draw the curtains 请问需要我把窗帘拉上吗Shall I draw you a map 请问要我为您画一张地图吗Shall I make the reservation for you 请问要我为您安排预约吗二招呼语Good morning. 用于中午以前Good afternoon. 用于中午至下午六点以前Good evening. 用于下午六点过后在这些招呼语的后面接句子,例如：Good morning, sir. Are you checking-out 早上好,先生,请问您要退房吗Good afternoon, sir. Welcome to LI JIA Hotel. 中午好,先生,欢迎光临丽嘉酒店Good evening, Ms. May I help you 晚上好,小姐,请问我能为您服务吗后面也可以接上自己酒店名称、部门名称,如：Good morning, sir. This is the Front Desk. May I help you早上好,先生;这里是服务台,请问您需要服务吗三回答1.一般性的回答I see, sir. 我明白了,先生;Certainly, sir. 好的,先生;2.请对方再等一会儿Just a moment, please. 请稍等;Thank you for waiting. 您久等了,先生;I am very sorry to have kept you waiting. 很抱歉让您久等了;Could you wait a little longer, please 请您稍候好吗3.要麻烦客人或是拒绝客人的要求时拒绝客人时,不要一口回绝说“No.”,要委婉一些;I am afraid I can’t do that. 不好意思,我恐怕没办法那样做;Excuse me, sir. Please let me pass. 不好意思,先生,麻烦让我过一下;4.道歉如果是自己的错就说“I am sorry.”; 如果是公司的错,就说：“We are sorry.”;I am very sorry for the delay. 很抱歉延误了时间I am very sorry for the inconvenience. 很抱歉造成您的不便;I would like to apologize for the mistake. 为这个错误我深致歉意;5.客人对自己说“Thank you.”时回答You are welcome. 不客气;Thank you, sir. 谢谢您,先生;Thank you very much. 非常感谢您;6.交给客人某些东西时,可以说Here you are. 您要的东西在这里;Here is your room key. 这是您的房间钥匙;Here it is. 这是您的东西;7．当客人准备离开时,可以说：Have a nice day. 祝您有美好的一天;Please enjoy your stay 祝您住宿愉快;We hope to see you again soon. 希望不久能再次见到您;Thank you for staying with us. 谢谢光临;8. 当客人的英语难以理解时面对客人的疑问,不要只是一味地傻笑,或是一直说Yes, Yes.如果听不懂事,要向客人提出疑问,或是先向对方说“Just a moment, please.”, 然后请求他人协助; Pardon 对不起Pardon me 对不起I beg your pardon 对不起请再说一遍好吗Could you repeat that, please 请您重复一遍好吗9.当会话结束时结束电话中的对话时,不可以简单说“bye-bye”,最好说：Thank you for calling. 感谢您的来电;You are welcome, sir. 先生,不客气;We look forward to hearing from you. 我们静候您的佳音;Please contact me if you have any further questions. 如果您有任何其他问题,请和我联络;柜台服务B=行李服务员BellmanC=服务员ClerkH=客房服务员HousekeepingBC=领班Bell CaptainG=客人Guest尊敬的朋友们Distinguished/Honorable/Respected friends阁下多用于称呼大使Your Excellency我代表北京市政府欢迎各位朋友访问北京;On behalf of the Beijing Municipal government, I wish to extend our warm welcome to the friends who have come to visit Beijing.对您的大力协助,我谨代表北京市政府表示衷心的感谢;On behalf of the Beijing Municipal government, i wish to express our heartfelt thanks to you for your gracious assistance.在北京过得怎么样How are you making out in Beijing我一定向他转达您的问候和邀请;I'll surely remember you and your invitation to him.欢迎美商来北京投资;American businessmen are welcome to make investment in Beijing.欢迎多提宝贵意见;Your valuable advice is most welcome.不虚此行It's a rewarding trip您的日程很紧,我们的会见是否就到此为止;As you have a tight schedule, I will not take up more of your time.请代我问候王先生;Please remember me to Mr.Wang.感谢光临Thank you so much for coming.欢迎再来Hope you'll come again.欢迎以后多来北京Hope you'll visit Beijing more often.请留步,不用送了I will see myself out, please.多保重Take care祝您一路平安Have a nice trip愿为您效劳At your service为…举行宴会/宴请Host a dinner/banquet/luncheon in honor of …欢迎宴会Welcome dinner便宴Informal dinner午宴附有情况介绍或专题演讲等内容Luncheon便餐Light meal工作午餐Working luncheon自助餐Buffet dinner/luncheon答谢宴会Return dinner告别宴会Farewell dinner庆功宴Glee feast招待会Reception庆祝中华人民共和国成立四十五周年招待会Reception Celebrating the 45th Anniversary of the Founding of the People's Republic of China鸡尾酒会Cocktail party茶话会Tea party包餐/点餐Table d'hote/a la carte上菜Serve a courst您的位置在这里;Here is your seat.请入席Please have a seat.欢聚一堂Enjoy this happy get-together请随便Please yourself at home./Please enjoy yourself.请各位随意用餐;Help yourself please.您喝点什么What would you like to drink现在我提议,为了…和…之间的合作,为了…参议员的健康,干杯At this point, I propose a toast: to the cooperation between …And …, to the health of Senator…, cheers最后,我借主人的酒,提议为…干杯Lastly, taking up this glass of fine wine, I propose a toast to …请各位举杯并同我一起为所有在座的朋友们的健康干杯I'd ask you to raise your glass and join me in a toast ot the health of all our friends present here.敬您一杯Here's to you祝你健康To your health我要为此干杯I'll drink to that随量Whatever you like我失陪一会儿Excuse me for a minute.菜不好,请多多包涵Hope you enjoy yourself.女士们先生们,欢迎各位光临,演出很快就要开始了,请尽快就坐;Ladies and gentlemen, good evening. The concert/show would start soon. Please get yourself seated. Thank you.招待会现在开始;The reception will now begin.全体起立,奏国歌All rise please. For the P.R.C.National Anthem出席今天招待会的贵宾有…The distinguished guests paarticipating the reception are …现在请…讲话I have the honour to call upon …开幕式现在结束;This concludes the opening ceremony.隆重庆祝Grand celebration庆祝成立…一周年Celebrating the 1st Anniversary of the Establishment of …热烈祝贺第一届…锦标赛Hail the first FIFA of …值此节日之际致以节日的祝贺On the occasion of the season, I would like to extend season's greetings.祝您工作顺利、事业成功、身体健康、家庭幸福Wish you the very best of luck in your job, every success in your future endeavours, good health and a happy family衷心祝贺您当选…Hearty congratulations on your recent election as …举行会议/研讨会/大会/座谈会/学术报告会Hold ameeting/seminar/conference/forum/symposium赞助人/主办人/承办人/协办人Patron/sponsor/organizer/co-organizer举行谈判Enter into negotiation交涉Make representations with sb. On sth./deal with sb.事物性会谈Talks at working level对口会谈Counterpart talks议程项目Items on the agenda主题Theme议题Topic for discussion双方商定的议程Schedule mutually agreed upon开幕会议Opening session全体会议Plenary session开场白Introduction情况介绍Presentation小组讨论Panel discussion同有关单位磋商Hold consultations with the organizations concerned一轮会谈One round of talks决议Resolution谅解备忘录Memorandum of understanding现在开会;I declare the meeting open.请…发言;I invite the representative of …To take the floor.下面我给各位简要介绍一下北京的经济情况Now I would like to give you a brief overview of Beijing's economy.我的介绍完了,谢谢That's all for my presentation. thank you.我先说这么多;So much for my remarks for now.我要说的就是这些;That's all for what I want to say.您看是先谈原则问题呢,还是先谈具体问题I wonder if you would like to start with matters of principle or specific issues让我先谈一个问题;If you agreeWith your permission, let me start with one issue在谈那个问题之前我想对您刚才讲的话谈点看法;Before we turn to that issue, I wish to make a few comments/remarks on your presentation.您对此事怎么看呢I wish to benefit from your views on this matter./ What is your view on this matter / How do you see this matter我提议休会十分钟;I propose a ten-minute break.我想接着刚才的问题讲下去;I will pick up where we left off just now.对不起,我插一句;Sorry for the interruption but当然可以By all means.怎么都行Whatever you say.我没有异议;I have no objection.我方对这个问题有异议;We take exception to this question.我们高兴地看到…We note with pleasure that …这个日期贵方觉得合适吗I wonder if this date would be suitable for you不知你们上午谈的怎样I wonder how the meeting went this morning我方很希望贵方能尽早给予肯定的答复;We would greatly appreciate it if youcould give us your favourable and prompt commitment as soon as possible.请你们务必在8月1日前提出意向书;You are kindly requested to submit the letter of intent on the date no later than 1st August.纠缠这个问题;Entangle this issue.提倡节约Advocate/uphold thriftiness为了国家的繁荣For the sake of national property经受了时间考验的友谊给我留下了很深的印象;The time-tested friendship leave me a deep impression.切注视Keep close watch on促进密切合作Spur/promote intensive cooperation久仰I've heard so much about you.好久不见了Long time no see.辛苦了You've had a long day. You've had a long flight.尊敬的朋友们Distinguished/Honorable/Respected friends阁下多用于称呼大使Your Excellency我代表北京市政府欢迎各位朋友访问北京;On behalf of the Beijing Municipal government, I wish to extend our warm welcome to the friends who have come to visit Beijing.对您的大力协助,我谨代表北京市政府表示衷心的感谢;On behalf of the Beijing Municipal government, i wish to express our heartfelt thanks to you for your gracious assistance.在北京过得怎么样How are you making out in Beijing我一定向他转达您的问候和邀请;I'll surely remember you and your invitation to him.欢迎美商来北京投资;American businessmen are welcome to make investment in Beijing.欢迎多提宝贵意见;Your valuable advice is most welcome.不虚此行It's a rewarding trip您的日程很紧,我们的会见是否就到此为止;As you have a tight schedule, I will not take up more of your time. 请代我问候王先生;Please remember me to Mr.Wang.感谢光临Thank you so much for coming.欢迎再来Hope you'll come again.欢迎以后多来北京Hope you'll visit Beijing more often.请留步,不用送了I will see myself out, please.多保重Take care祝您一路平安Have a nice trip愿为您效劳At your service为…举行宴会/宴请Host a dinner/banquet/luncheon in honor of …欢迎宴会Welcome dinner便宴Informal dinner午宴附有情况介绍或专题演讲等内容Luncheon便餐Light meal工作午餐Working luncheon自助餐Buffet dinner/luncheon答谢宴会Return dinner告别宴会Farewell dinnerGlee feast招待会Reception庆祝中华人民共和国成立四十五周年招待会Reception Celebrating the 45th Anniversary of the Founding of the People's Republic of China鸡尾酒会Cocktail party茶话会Tea party包餐/点餐Table d'hote/a la carte上菜Serve a courst您的位置在这里;Here is your seat.请入席Please have a seat.欢聚一堂Enjoy this happy get-together请随便Please yourself at home.Please enjoy yourself.请各位随意用餐;Help yourself please.您喝点什么What would you like to drink现在我提议,为了…和…之间的合作,为了…参议员的健康,干杯At this point, I propose a toast: to the cooperation between …And …, to the health of Senator…, cheers最后,我借主人的酒,提议为…干杯Lastly, taking up this glass of fine wine, I propose a toast to …请各位举杯并同我一起为所有在座的朋友们的健康干杯I'd ask you to raise your glass and join me in a toast ot the health of all our friends present here.敬您一杯Here's to you祝你健康To your health我要为此干杯I'll drink to that随量Whatever you like我失陪一会儿Excuse me for a minute.菜不好,请多多包涵Hope you enjoy yourself.女士们先生们,欢迎各位光临,演出很快就要开始了,请尽快就坐;Ladies and gentlemen, good evening. The concert/show would start soon. Please get yourself seated. Thank you.招待会现在开始;The reception will now begin.全体起立,奏国歌All rise please. For the P.R.C.National Anthem出席今天招待会的贵宾有…The distinguished guests paarticipating the reception are …现在请…讲话I have the honour to call upon …开幕式现在结束;This concludes the opening ceremony.隆重庆祝Grand celebration庆祝成立…一周年Celebrating the 1st Anniversary of the Establishment of …热烈祝贺第一届…锦标赛Hail the first FIFA of …值此节日之际致以节日的祝贺On the occasion of the season, I would like to extend season's greetings. 祝您工作顺利、事业成功、身体健康、家庭幸福Wish you the very best of luck in your job, every success in your future endeavours, good health and a happy family衷心祝贺您当选…Hearty congratulations on your recent election as …举行会议/研讨会/大会/座谈会/学术报告会Hold a meeting/seminar/conference/forum/symposium赞助人/主办人/承办人/协办人Patron/sponsor/organizer/co-organizer举行谈判常用酒店英语词汇大全如下：Restaurant 酒店里面的称为餐厅,酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店Boutique hotel 精品酒店Resort 度假村King-size 特大号床Queen-size 大号床Twin beds 双床房Single bed 单床房Double room 双人间Single room 单人间Suite 套房Studio suite 公寓套房Adjoining room 相邻房Connecting room 连通房Executive Floor 行政楼层Bellboy 行李员Concierge 礼宾Receptionist 前台接待Reception/Front desk 前台Coach 旅游大巴Reservation 预订不是预定Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务,有时特指客房送餐服务Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务指的是傍晚的时候再次整理房间,使客人晚上睡的舒服Executive room 商务房Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住lobby 大堂Owner response: 业主回复Porter门房Hotel Concierge酒店礼宾部Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理Table Hostess餐桌女服务员Kitchen Hand; Kitchen Help;Kitchen Worker厨工Cook; Chef厨师Head Chef厨师长Cook炊事员Assistant Manager大堂副理Lobby Manager大堂经理Tourist Guide导游Sauce Cook调味汁厨师Restaurant Manager饭店经理Rooms Division Manager房务部经理Second Chef副厨师长Second Waiter副领班Trainee Manager见习经理Receptionist接待员Bar Operative酒吧服务员Hotel Accountant酒店会计Chief Accountant; Financial Controller酒店主管会计;财务总监Housekeeping Manager客房部经理Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员Head Waiter ;Captain领班Floor Attendant楼层服务员Travel Agent 旅游中介Doorman门童Pantryman配餐员Front Desk Manager前台经理Front Office Supervisor前台领班Front Office Manager前厅经理Assistant Front Office Manager前厅副理Cleaner清洁工Food Checker食品检验员Vegetable Cook蔬菜厨师Materials Manager物料经理Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理Assistant Banquet Manager宴会部副经理Banquet Manager宴会部经理Night Manager夜班经理Hotel Greeter迎宾员Reservation Manager预订部经理Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理Front Clerk; Reception Clerk总台接待员酒店岗位：客房预定room reservation客满fully booked房间种类types of rooms双人房double room标准房standard room双床房twin room高级房superior room豪华房deluxe room商务房executive room套房suite普通套房junior room高级套房senior suite总统套房Presidential suite朝南的房间a room facing south公寓套房studio room连通房connecting room相邻房adjoining room没有按预定抵店no show确认信letter of confirmation服务费service charge额外费用extra charge班车shuttle bus全价full price折扣价discounted price标准价rack rate优惠价special price免费complimentary rate特大号床king-size bed大号床queen-size bed推迟postpone空房Vacancy/vacant room取消cancel/cancellation更改change预定book/reserve自动门automatic door登记入住check in结帐check out一件行李a piece of baggage/luggage 背包shoulder bag纸箱cardboard box手提箱briefcase汽车行李箱luggage trunk送行李send up填写fill out名牌name tag夜床服务turn –down service 打扫房间make up稍稍整理tidy up洗衣项目laundry items加快服务express service核对check包间private room菜单menu套餐set menu定满了fully booked租rent计划表schedule推举recommend酒店内设施adapter 连接器brief ease 公文包out of order 坏了coupon奖券Food Mall 食品街Ancient Culture Street古文化街fire sprinkler 灭火喷淋coat hanger 大衣架pillow 枕头heating control 加热控制ice tongs 冰夹chair 椅子bedside table 床头桌ceiling light 顶灯luggage stand 行李架swimming bag游泳袋power socket 电源插座note pad 记事簿shoe basket鞋篮ice bucket 冰桶security latch安全门dry cleaning docket 干洗单breakfast menu 早餐菜单light switch 灯开关air conditioner vent 空调排风口pillow case枕套coffee table 咖啡桌wall paper 壁纸hair dryer 吹风机standing lamp 地灯valet stand 衣物架switch 开关desk chair 与书桌配套的椅子laundry docket 洗衣单Do Not Disturb Sign 请勿打扰牌DND sign请勿打扰牌chest of drawers 带抽屉的柜厨sheer curtains 纱窗帘desk lamp 台灯television cabinet 电视柜single bed 单人床double bed 双人床desk书桌dusting 去尘toilet brush 马桶刷子refuse bag 废物袋mopping 拖地scrub 檫洗dustpan and brush 簸箕和刷子detergent 清洁剂vacuum cleaner 吸尘器mop 拖把shampoo 洗发水soap 香皂bath foam 浴液sewing kit 针线盒moisturizer 润肤露shower cap 浴帽shoehorn鞋拔shoe shine檫皮鞋Bedside lamp 床头灯smoke detector 烟感器wardrobe 衣柜television guide电视指南Please Make Up sign 请收拾房间牌PMU sign 请收拾房间牌slippers拖鞋drapes 布帘ceiling屋顶Laundry docket 洗衣单window sill 窗台shopping bag 购物袋bookshelf 书架ground floor 英底,层,一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor 英二楼,美一楼folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor 英三楼,美二楼spring 弹簧cushion 靠垫,垫子socket 插座,插口sitting room 起居室voltage 电压floor 楼层,地板carpentry 总称木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器酒店前台用语：market price 市价cashiers desk 兑换处coin 硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign 动签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房spare 形多余的postpone 动延期cancel 动取消travelers cheque 旅行支票pay 动付款fill 动填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge 动收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房reasonable 形合理的cash 动兑换keep 动保留、保存bank draft 汇票accept 动接受procedure fee 手续费fill in the form 填表酒店的种类：Designed hotel 设计酒店boutique hotel 精品酒店certified hotel for tourism 旅游定点旅馆family hotel 家庭旅馆B&B: 经济型酒店resort hotel 度假区酒店酒店部门：电脑部E.D.P.市场营销部sales & Marketing Division销售部Sales Department公关部Public Relation Department预订部Reservation Department客务部Room Division前厅部Front Office Department管家部Housekeeping Department餐饮部Food & Beverage Department康乐部Recreation and Entertainment Department 工程部Engineering Department保安部Security Department行政部Rear-Service Department商场部Shopping Arcade其他：Oriental Plaza: 东方新天地Forbidden city:故宫High-speed wireless internet: 高速无线上网Owner response: 业主回复Expatriates/ expats:外籍人士/外籍员工F&B:餐饮Mansion/ service-apartment:酒店式公寓English tea:英式红茶/英式下午茶CTS:中国旅行社Prepaid cell: 预付型手机Toiletries: 洗漱用品Morning call 唤醒服务。
酒店日常英语口语
酒店日常英语口语以下是一些酒店日常英语口语：1. Checking in (办理入住手续)- Guest: Hi, I'd like to check in please.- Front desk agent: Sure, may I have your name and reservation confirmation number?- Guest: My name is John Smith and my confirmation number is ABC123.2. Making a reservation (预订)- Guest: I'd like to make a reservation for a double room for two nights.- Front desk agent: Certainly, when would you like to check in? - Guest: I will be arriving on the 15th of July.3. Asking for assistance (寻求帮助)- Guest: Excuse me, can you help me with my luggage?- Bellhop: Of course, I'll be happy to assist you.4. Ordering room service (订购客房服务)- Guest: I'd like to order some room service, please.- Room service attendant: What would you like to order?5. Asking for directions (询问方向)- Guest: I'm looking for the fitness center, can you tell me how to get there?- Concierge: Sure, it's located on the 2nd floor. Take the elevator and turn left.6. Checking out (办理退房手续)- Guest: I'd like to check out now, please.- Front desk agent: Certainly, did you have any additional charges during your stay?- Guest: No, everything is taken care of.7. Requesting housekeeping services (要求客房清洁服务)- Guest: Could you please send someone to clean my room?- Front desk agent: Of course, we'll send housekeeping right away.8. Reporting a problem (报告问题)- Guest: There seems to be a leak in the bathroom faucet.- Front desk agent: I apologize for the inconvenience. We'll send someone to fix it immediately.以上是一些酒店日常英语口语，希望对您有所帮助。
酒店日常英语口语
酒店日常英语口语1 Welcome to our hotel! 欢迎光临(我们酒店).2 Welcome, sir/madam! 欢迎光临.3 Good morning/afternoon/evening. 早上/下午/晚上好!4 Front Office/Restaurant/Recreational Meeting Room/Guestroom/Operator, May I help you?您好,总台/餐厅/康乐中心/总机(我能为您做些什么?)5 Tarime Petroleum Hotel, May I help you? 您好,塔里木石油酒店(我能为您做些什么?)6 May I have your name/room number, please? 您可以告诉我您的姓名/房号吗?7 One moment, please. 请您稍候。
8 Thanks! 谢谢您!9 My pleasure! 不用客气!10 Thank you for waiting. 您久等了.11 Sorry to keep you waiting. 不起让您久等了.12 Do you speak Chinese/English? 请问您讲中文/英文吗?13 Do you have a reservation? 请问您有预订吗?14 Show me your passport or identification, please. 请出示一下您的护照或证件。
15 How would you like to pay? In cash or by credit card? 您用什么方式付款，是用现金还是信用卡？16 please show me your credit card. 请出示您的信用卡.17 Please sign here. 请在这儿签字。
18 Here is your charge please. 这是找您的零钱。
常用酒店英语词汇
常用酒店英语词汇常用酒店英语词汇大全如今人们的经济条件开始变化，也有不少的人选择出国游玩，但是有没有想过不会点英语口语出国在外还真的很难跟外国人沟通，特别是住酒店的`时候，想要什么都不知道怎么用英语表达。
今天店铺来给大家分享常用酒店英语词汇大全。
常用酒店英语词汇1Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店Boutique hotel 精品酒店Resort 度假村King-size 特大号床Queen-size 大号床Twin beds 双床房Single bed 单床房Double room 双人间Single room 单人间Suite 套房Studio suite 公寓套房Adjoining room 相邻房Connecting room 连通房Executive Floor 行政楼层Bellboy 行李员Concierge 礼宾Receptionist 前台接待Reception/Front desk 前台Coach 旅游大巴Reservation 预订(不是预定)Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务，有时特指客房送餐服务Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务(指的是傍晚的时候再次整理房间，使客人晚上睡的舒服)Executive room 商务房Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住lobby 大堂Owner response: 业主回复Porter门房Hotel Concierge酒店礼宾部Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理Table Hostess餐桌女服务员Kitchen Hand; Kitchen Help;Kitchen Worker厨工Cook; Chef厨师Head Chef厨师长Cook炊事员Assistant Manager大堂副理Lobby Manager大堂经理Tourist Guide导游Sauce Cook调味汁厨师Restaurant Manager饭店经理Rooms Division Manager房务部经理Second Chef副厨师长Second Waiter副领班Trainee Manager见习经理Receptionist接待员Bar Operative酒吧服务员Hotel Accountant酒店会计Chief Accountant; Financial Controller酒店主管会计;财务总监Housekeeping Manager客房部经理Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员Head Waiter ;Captain领班Floor Attendant楼层服务员Travel Agent 旅游中介Doorman门童Pantryman配餐员Front Desk Manager前台经理Front Office Supervisor前台领班Front Office Manager前厅经理Assistant Front Office Manager前厅副理Cleaner清洁工Food Checker食品检验员Vegetable Cook蔬菜厨师Materials Manager物料经理Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理Assistant Banquet Manager宴会部副经理Banquet Manager宴会部经理Night Manager夜班经理Hotel Greeter迎宾员Reservation Manager预订部经理Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理Front Clerk; Reception Clerk总台接待员酒店岗位：客房预定 room reservation客满 fully booked房间种类 types of rooms双人房 double room标准房 standard room双床房 twin room高级房 superior room豪华房 deluxe room商务房 executive room套房 suite普通套房 junior room高级套房 senior suite总统套房 Presidential suite朝南的房间 a room facing south公寓套房 studio room连通房 connecting room相邻房 adjoining room没有按预定抵店 no show确认信 letter of confirmation服务费 service charge额外费用 extra charge班车 shuttle bus全价 full price折扣价 discounted price标准价 rack rate优惠价 special price免费 complimentary rate特大号床 king-size bed大号床 queen-size bed推迟 postpone空房 Vacancy/vacant room取消 cancel/cancellation更改 change预定 book/reserve自动门 automatic door登记入住 check in结帐 check out一件行李 a piece of baggage/luggage 背包 shoulder bag纸箱 cardboard box手提箱 briefcase汽车行李箱 luggage trunk送行李 send up填写 fill out名牌 name tag夜床服务 turn – down service打扫房间 make up稍稍整理 tidy up洗衣项目 laundry items加快服务 express service核对 check包间 private room菜单 menu套餐 set menu定满了 fully booked租 rent计划表 schedule推举 recommend酒店内设施adapter 连接器brief ease 公文包out of order 坏了coupon奖券Food Mall 食品街Ancient Culture Street古文化街fire sprinkler 灭火喷淋coat hanger 大衣架 pillow 枕头heating control 加热控制ice tongs 冰夹 chair 椅子bedside table 床头桌ceiling light 顶灯luggage stand 行李架swimming bag游泳袋power socket 电源插座note pad 记事簿shoe basket鞋篮ice bucket 冰桶security latch安全门dry cleaning docket 干洗单breakfast menu 早餐菜单light switch 灯开关air conditioner vent 空调排风口pillow case枕套coffee table 咖啡桌wall paper 壁纸hair dryer 吹风机standing lamp 地灯valet stand 衣物架switch 开关desk chair (与书桌配套的)椅子laundry docket 洗衣单Do Not Disturb Sign 请勿打扰牌 DND sign请勿打扰牌chest of drawers 带抽屉的柜厨sheer curtains 纱窗帘desk lamp 台灯television cabinet 电视柜single bed 单人床 double bed 双人床 desk书桌dusting 去尘toilet brush 马桶刷子refuse bag 废物袋mopping 拖地scrub 檫洗dustpan and brush 簸箕和刷子detergent 清洁剂vacuum cleaner 吸尘器mop 拖把shampoo 洗发水soap 香皂bath foam 浴液sewing kit 针线盒moisturizer 润肤露shower cap 浴帽shoehorn鞋拔shoe shine檫皮鞋Bedside lamp 床头灯wardrobe 衣柜television guide电视指南Please Make Up sign 请收拾房间牌 PMU sign 请收拾房间牌slippers拖鞋 drapes 布帘ceiling屋顶Laundry docket 洗衣单window sill 窗台shopping bag 购物袋bookshelf 书架ground floor (英)底，层，一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor (英)二楼，(美)一楼folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor (英)三楼，(美)二楼spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting room 起居室voltage 电压floor 楼层，地板carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器酒店前台用语：market price 市价cashiers desk 兑换处coin 硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房spare (形)多余的postpone (动)延期cancel (动)取消travelers cheque 旅行支票pay (动)付款fill (动)填写 administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表酒店的种类：Designed hotel 设计酒店boutique hotel 精品酒店certified hotel for tourism 旅游定点旅馆family hotel 家庭旅馆B&B: 经济型酒店resort hotel 度假区酒店酒店部门：电脑部E.D.P.市场营销部sales & Marketing Division销售部Sales Department公关部Public Relation Department预订部Reservation Department客务部Room Division前厅部Front Office Department管家部Housekeeping Department餐饮部Food & Beverage Department康乐部Recreation and Entertainment Department 工程部Engineering Department保安部Security Department行政部Rear-Service Department商场部Shopping Arcade其他：Oriental Plaza: 东方新天地Forbidden city:故宫High-speed wireless internet: 高速无线上网Owner response: 业主回复Expatriates/ expats:外籍人士/外籍员工F&B:餐饮Mansion/ service-apartment:酒店式公寓English tea:英式红茶/英式下午茶CTS:中国旅行社Prepaid cell: 预付型手机Toiletries: 洗漱用品Morning call 唤醒服务常用酒店英语词汇2ensuite 套房family suite家庭套房double room 双人房advance deposit 定金reservation 预订registration 登记rate sheet房价表tariff 价目表cancellation 取消预定imperial suite 皇室套房presidential suite 总统套房suite deluxe高级套房junior suite 简单套房mini suite 小型套房honeymoon suite 蜜月套房penthouse suite 阁楼套房unmade room 未清扫房on change 待清扫房valuables贵重品porter 行李员luggage/baggage行李registered/checked luggage 托运行李light luggage 轻便行李baggage elevator 行李电梯baggage receipt 行李收据trolley 手推车storage room 行李仓briefcase 公文包suit bag 衣服袋travelling bag 旅行袋shoulder bag 背包trunk 大衣箱suitcase 手提箱name tag 标有姓名的标签book/reserve a hotel room 预订宾馆房间full booked 已经订满vacant room 空房间available 有的，有空的types of rooms 房间种类standard room 标准房double room 双人房（一般是一张双人床）two beds/twin room 双床房（两张单人床）king-size bed room 特大号床房queen size bed room 大号床房suite 套房presidential suite 总统套房adjoining room 相邻房connecting room 连通房studio room 公寓套房executive floor 行政楼层lobby 大堂，大厅lounge 休息室information deskreception/front desk 前台receptionist 前台接待passport 护照identification card (ID) 身份证check-in 办理入住check-out time 退房时间money exchange 货币兑换exchange rate 兑换率business center 商务中心laundry 洗衣店room service 客户服务（可以给房间送餐）house keeping 房屋管理（打扫整理房间）Do Not Disturb 请勿打扰Please Clean/Make Up 请您打扫breakfast included 含早餐buffet 自助餐menu 菜单food & beverage 餐饮appetizer/starter 开胃菜main course 主食dessert 甜点waiter 男服务员waitress 女服务员cashier 收银员captain 领班check/bill 帐单receipt 收据room charge 房费shampoo 洗发液bath foam/shower gel 浴液shower cap 浴帽soap 香皂tooth brush 牙刷tooth paste 牙膏comb 梳子slippers 拖鞋accessible [ksesbl] adj.可到达的；可进入的luxury [lkri] v. 豪华的；舒适的；昂贵的three-/four-/five-etc.star三/四/五星级的Vacancies [‘veknsz] 空房。
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酒店日常英语（对话）Basic English for hotel service1、直接称谓：Mr.XXX, Mrs.XXX, Ms.XXX, Miss.XXX, Sir, Madam, Gentlemen, Lady, young gentleman.2、间接称谓：the lady with you, the gentleman with you,that lady, that gentleman.1、How do you do?您好！（初次见面）2、Glad to meet you .很高兴见到您。
3、How are you?您好吗？Fine, Thanks. And you ?很好，谢谢。
您好吗？4、Good morning, sir/madam早上好！先生/夫人。
Good afternoon, sir/madam下午好！先生/夫人。
Good evening, sir/madam晚上好！先生/夫人。
5、How are you today, sir? 回答：Thank you. And you?先生，今天一切都好吗？很好，谢谢。
你呢？1、Welcome to our hotel (restaurant , shop).欢迎到我们宾馆（餐厅、商店）来。
2、We’re glad to see you again.我们很高兴能再见到您。
3、I’m from xx department, my name is xxx.我在XX部门工作，我叫XXX。
1、 May I have your name, please?请问您叫什么名字？2、Your initials, please?请问您的名字首写字母？3、May I have your first name?请告诉我您的名字。
4、May I take your order now?我现在为您下单好吗？5、May I have your room number?请您告诉我您的房间号，好吗？6、May I have your signature, sir?……here please.先生，请您把名字签这儿，好吗？7、May I know who I’m talking with?(打电话时用)请问您是哪位？8、May I recommend our……, sir?先生，我能为您推荐我们……征询语：9、Can(May)I help you?我能帮您什么吗？Yes, please.好的。
10、What can I do for you.我能为您干点什么？11、Is there anything I can do for you?有什么能为您效劳的吗？12、Just a moment, please.请稍等一下。
Certainly.当然可以。
Yes, of course .当然可以。
13、Would you like to have a cup of tea?来杯咖啡如何？14、How about a……您觉得……怎样？1、Have a pleasant stay at our hotel, sir.愿您在我们中心，一切顺心开心。
2、Have a pleasant stay with us, madam.夫人，愿您和我们在一起开开心心。
3、Have a nice day!祝您今天一切都好！4、Have a pleasant evening.愿您拥有一个愉快的晚上。
5、Have a good weekend!周末愉快！6、Have a good day.祝您今天一切都好！7、Enjoy your stay/day.愿您在这儿玩得开心。
8、Happy New Year!新年快乐！9、Merry Christmas!圣诞快乐！10、Happy Birthday!生日快乐！11、Have a nice holiday!假日快乐！12、Wish you every success!祝您成功！13、Congratulations!祝贺您！1、You too, Sir / Madam……也希望您也一样……2、The same to you, sir/madam.也希望您也一样。
1、Thank you (very much).谢谢您（非常感谢）。
2、Thank you for your advice (information , help)感谢您的忠告（信息、帮助）。
3、It's very kind of you .谢谢，您真客气。
4、Thank you for coming.感谢您的到来。
5、You are welcome .不用谢。
6、Not at all.不用谢。
7、Don't mention it .不用谢。
8、It's my pleasure .非常高兴为您服务。
(With pleasure.)(My pleasure.)9、I am at your service .乐意为您效劳。
10、 Glad to be of service.Please feel free to contact us anytime.很高兴能为您服务，有需要请随时联系我们。
11、Thank you for staying in our hotel.感谢您在我们酒店下榻。
1、I'm sorry .很抱歉。
2、Excuse me .对不起。
3、I'm sorry, It's my fault.很抱歉。
那是我的过错。
4、I’m very sorry. Ther e could have been a mistake. I doapologize.非常抱歉，这儿肯定是出错了。
真的对不起。
5、Sorry to have kept you waiting.对不起，让您久等了。
6、Sorry to interrupt you.对不起，打扰您了。
7、I'm sorry about this.对此表示抱歉。
8、I apologize for this.我为此道歉。
9、I’m sorry. We have run out of.我感到十分抱歉。
我们把……都用完了。
10、That's all right/ doesn’t matter/ not at all / no problem没关系。
11、Let's forget it.算了吧。
1、Let me show you.让我告诉您。
2、This way, please.这边请。
3、It will be on your right hand side. You won’t miss it.它在您的右手边，您一定能够找到的。
4、Go straight ahead.直走。
5、Go down to the lobby.往下走到大堂。
6、Go upstairs/downstairs.上楼/下楼。
7、Please take the lift to the 3rd floor.请您乘电梯到三楼。
8、Turn left /right.往左转/右转。
1、Here you are(递东西时)给您。
2、Mind(Watch)your step.请走好。
3、Please be careful.请当心。
4、Please don't leave anything behind.请别遗忘您的东西。
5、Don't worry.别担心。
6、Take it easy.放心好了。
7、Please don't smoke here.请不要在这边抽烟。
1、Certainly, sir, I will bring it to you right away.当然，先生，我立刻把它拿来给您。
2、We do have available.我们保证……切实可用。
1、I’m sorry I cannot guarantee, but I’ll do my best.对不起，我不能保证，但我一定会尽我全力去做。
2、I’m sorry, madam, I’m not sure, but I’ll ask my manager/the chef about it for you.对不起，夫人，我不能确定，但我将会问我的经理/厨师。
1、My pleasure, I’m happy everything wa s to your satisfaction.这是我的荣幸，我很高兴一切都能令您满意。
2、I’m glad to hear that.我很高兴听您这么说。
1、I’m sorry to hear that.我感到很遗憾。
2、It’s a great pity.太可惜了。
1、Did you have a nice trip?旅途愉快吗？2、Are you all right, sir?先生，一切可好？3、I hope you feel better now.我希望您现在感到舒服些。
1、After you, sir.先生，您先。
2、You first, sir.您先走。
1、Excuse me, please.不好意思，请让让。
2、May I come through, please?请问能让我过吗1、That’s true.那是真的。
2、Absolutely, sir.绝对是的，先生。
3、Exactly, sir.千真万确，先生。
1、Yes, I see, sir.先生，我明白。
1、Could you speak slowly, please?您能说慢些吗？2、I’m sorry, I don’t quite understand. Should I get themanager?很抱歉，我不是很明白。
我能让我经理过来吗？3、Pardon?请您再说一遍好吗？1、Goodbye.再见。
2、See you late.再见。
3、Good night.晚安。
4、See you tomorrow.明天见。
5、Have a nice trip!一路平安！6、Thank you for coming.感谢您的光临。
7、Goodbye and hope to see you again.再见，希望再见到您。
8、Wish you a pleasant journey! Good luck!祝您旅途愉快！祝您好运！Have you booked a table?您预定餐桌了吗？Have you made a reservation?您预定了吗？Would you like to sit by the window?您喜欢坐在靠窗边的位置吗？smoking or non-smoking?吸烟区还是非吸烟区？Sit down, please .Here is the menu.请坐，给您菜单，先生。