饭店英语试卷

密 封 线 内 不 要 答 题试卷代号： 座位号2011-2012学年度第一学期期末考试《饭店英语》试题一、选择题(每小题1分，共35分)1． How much does the continental breakfast （ ）?A ．needB ．useC ．costD ．take2． Thank you, sir.（ ）can we expect you?A ．What timeB ．At what timeC ．WhenD ．Who3． ----- Can you come on Monday or Tuesday?----- I'm afraid （ ）day is possible. A ．eitherB ．neitherC ．someD ．any4． （ ）does the restaurant of your hotel close?A ．What timeB ．What timesC ．How longD ．How often5． （ ）tea have we?A ．how muchB ．how manyC ．how longD ．how far6． “Where is your college located, John?”“It is （ ）.” A ．on the Fifth Avenue B ．on Fifth Avenue C ．in Fifth AvenueD ．at Fifth Avenue7． All right , I （ ）you in no time.A ．fetchB ．bringC ．takeD ．get8． Dr. Bethune began to work the （ ）he arrived at the front.A ．momentB ．placeC ．wayD ．reason9． Good evening, sir. I'm the Head Waiter and I'd like to apologize for our carelessness.May I （ ）it （ ）for you? A ．clean out B ．clean up C ．clean skinD ．clean cut10． Green tea is not fermented while black tea is fully （ ）.A ．fermentedB ．fermentingC ．fermentD ．ferments11． I think it should （ ）open till midnight.A ．stayB ．holdC ．saveD ．persist12． I'll take the raw fish but my wife doesn't care for it. Could she have （ ）elseinstead? A ．anything B ． everything C ．somethingD ．some13． I'm afraid （ ）water will change the color and flavor of food.A ．boilB ．boiledC ．boilsD ．boiling14． In some cases, guests often （ ）separate checks.A ．needB ．useC ．ask forD ．want15． In the evening, many guests like to eat （ ）candlelight.A ．withB ．alongC ．inD ．by16． It was hard to decide which room was the （ ）.A ．largeB ．largesC ．largestD ．more larger17． Please （ ）your dialogs with guests.A ．put throughB ．continue密 封 线 内 不 要 答 题C ．hold onD ．transfer 18． The amount will be （ ）your final room bill.A ．added up toB ．addedC ．added toD ．added up19． The Caspian Sea, a salt lake, is （ ）any other lake in the world.A ．largestB ．the largestC ．larger thanD ．the larger than20． The coffee is （ ）, sir?A ．complimentaryB ．complimentedC ．complimentingD ．complicated21． The food was dreadful. I'd like a （ ）.A ．abateB ．at a discountC ．rebateD ．discount22． The guest is （ ）on the telephone now.A ．talkingB ．speakingC ．tellingD ．saying23． The waiter will be （ ）you in a moment.A ．withB ．aroundC ．byD ．round24． The wine （ ）very well with white fish.A ．developsB ．goesC ．get onD ．evolves25． This cake was （ ）sugar, flour, butter and eggs.A ．make fromB ．make ofC ．make outD ．make out of26． This is the （ ）course. There is dessert to follow.A ．fullB ．completeC ．allD ．whole27． We have all kinds of Chinese food at your （ ）.A ．chooseB ．choiceC ．selectD ．choosing28． We might charge the bill to the wrong room （ ）.A ．by mistakesB ．errorC ．falseD ．by mistake29． What is the price （ ）for the set menu?A ．boundB ．scopeC ．rangeD ．confine30． When a guest （ ）the restaurant needing assistance, ask him if you can help.A ．wantB ．askC ．needD ．would like31． Which （ ）would you prefer, A or B?A ．flavorousB ．scentC ．flavorD ．spice32． Would you call me when you're （ ）to order?A ．arrangedB ．prepareC ．readyD ．provide33． Would you like （ ）something to drink?A ．makeB ．come withC ．haveD ．start with34． Would you mind （ ）the extra in cash, please?A ．payB ．paysC ．paidD ．paying35． You'll have a lot of fun having the meal （ ）cooking it yourselves.A ．whenB ．whileC ．duringD ．and二、翻译题(每小题2分，共20分)1、 预定2、收据、收条3、签名4、办公楼5、行李6、201房间7、洗衣 8、豪华套房密 封 线 内 不 要 答 题9、赔偿 10、发票三、阅读题(每小题2分，共30分)Passage 1In the 1900’s, American townspeople usually washed and brushed their teeth and combed their hair in the kitchen. Or they kept a water pitcher (大水罐)and a wash basin in theirrooms and took care of these things there.The bathtub was a wash tub(澡盆)filled with water from the stove. If you were small enough you could sit down by drawing your knees to your chest. Otherwise, you washed yourself standing up.Often all the women and girls in the family bathed together. Then the men and boys did. In most families this was Saturday night because Sundays they went to church.A small number of families did have running water. But that depended on whether there was a water system where they lived and on whether they could afford the plumbing(水管设施). Some people had bathtubs in their homes as early as 1895. But many others did not have their first bath in a bathtub until 1910 or later when they were fifteen or sixteen years old.1． In the first paragraph, "took care of" means （ ）.A ．keptB ．looked afterC ．usedD ．kept and used2． In order to use the water from the stove, there be a pipe connecting the tub withthe stove. （ ） A ．mustB ．seemed toC ．needn'tD ．should3． Which of the following statements is true? （ ）A ．Males and females in the family took turns using the bathtub.B ．Some bathtubs were big enough for many people to bathe in at the same time.C ．All the women and girls of a family could bathe together standing up in the tub. When several family members bathed together, they did not use the bathtub. 4． Americans owned a bathtub as early as 1895. （ ）A ．ManyB ．Not allC ．AllD ．Few5． We can infer(推断)that the plumbing at that time. （ ）A ．cost littleB ．was more expensive than a water systemC ．was too expensive for every family to affordD ．was not necessaryPassage 2 The General ManagerAs in any business ，there must be one person responsible for the overall operation. That person is the general manager, sometimes, particularly in the larger hotels, called the managing director.In the past ，possibly into the l930s, the hotel manager was primarily a genial host, personally greeting the guests and seeing to it that they were properly cared for. But as the banks (through bankruptcies and foreclosures), corporations, conglomerates, and other business organizations began acquiring hotels, this image began to disappear. The first concern of executives and stockholders of these companies was that the property show a profit. As a result ，a new type of innkeeper emerged, and today the successful general manager is a highly trained person, capable of directing a complex business enterprise.Running a hotel is a full-time, 24-hours-a-day, seven-days-a-week operation. The hotel is never closed-there can be no time off, no holidays. Someone representing management, and some members of the operating staff, must be on duty every hour and every day of the year. No broad policy could possibly cope with the many diverse situations that occur daily in any given hotel.The general manager is the person responsible for defining and interpreting the policies established by top management. In addition, the successful manager must implement and improve them and, on occasion ，may be forced to completely disregard them. To perform these duties properly requires a working knowledge of all phases of hotel operation ．No one can properly give or explain an order without some idea of what is involved. The quickest and easiest way for an executive to lose the respect of the employees is to give instructions without understanding their implications or the amount of time necessary to carry them out. In fact, we believe it is impossible to properly and intelligently supervise anyone without having at least a general idea of that person ’s duties and responsibilities.6． What ’s a hotel manager ’s responsibility? （ ）A ．Administrative affairsB ．Overall operation得分 评卷人密 封 线 内 不 要 答 题C ．Several main departmentsD ．Greeting the guests 7． A general manager should （ ）.A ．define the policiesB ．interpret the policiesC ．implement the policiesD ．be capable of directing a complex business enterprise8． There are always persons in charge working in the hotel round the clock because（ ）.A ．staffs are working in the hotelB ．there are always things that happen unexpectedlyC ．they want to know the general ideas of the staffsD ．they want to greet the guests9． A successful manager is the person who can implement and improve （ ）.A ．hotel facilitiesB ．surrounding environmentC ．policies established by top managementD ．relations between hotel and guests 10． In the context of the passage, genial means （ ）.A ．kindB ．politeC ．warmD ．GenerousPassage 3 Restaurant servicesThere are mainly five kinds of restaurant services. They are gueridon service, silver service, plate service, buffet (self-catering) service and takeaway service. The first three kinds of services are sit-down services and a buffet service can be both a sit-down one and a stand-up one.Take away service is usually associated with snack bars and fast food outlets. In gueridon service, the waiter must always be well-trained and skilled for he has to perform such things as filleting ，carving and cooking special dishes in front of the guest ．In silver service ，the food is prepared in the kitchen and brought to the guest ’s table on a silver tray. In plate service, the waiter takes the plated meal from the service hotplate and then put the plate on the guest ’s table. All that he has to do is to make sure that the correct lid is laid and the necessary accompaniments are available on the table. In buffet service ，a guest picks his or her own tray and cutlery from one end of the service table and chooses whatever dish he or she 1ikes.Two forms of meals are distinguished ：a la carte and table d ’hote. An a la carte meal is ordered course by course from a menu where each item has a separate price while a table d ’hote meal has a fixed price for a complete meal or several courses.11． Which of the following can be a stand-up service? （ ）A ．Gueridon serviceB ．Silver serviceC ．Plate serviceD ．Buffet service12． Why is a takeaway service usually associated with snack bars? （ ）A ．The food in snack bar is easy to takeawayB ．People go there by carsC ．Snack bars can be found anywhereD ．Snack bars offer self-cateringservice13． What meal is it when you can order your dishes separately? （ ）A ．BuffetB ．1a carteC ．Table d’hoteD ．Plate service 14． In the context of the passage, available means （ ）.A ．necessaryB ．can be gotC ．helpfulD ．served15． In the context of the passage ，distinguished means （ ）.A ．well-knownB ．made outC ．separatedD ．different四、写作(15分)设计情景对话：你是一名饭店的服务人员，有一位顾客向你询问“哪里可以买到衣服”，你告诉他最好去和平路，并告诉他怎样走、价格如何等等相关的信息。