饭店情景英语期末考试试卷
《酒店情景英语》期末考试试卷附答案
《酒店情景英语》期末考试试卷附答案一、单选（每小题5分，共70分）1.The word “reservation” equals toA.ServiceB. BookC. InvestmentD. Settle the bill2.“double room” isA.单人间B. 标准间（配两张单人床）C. 双人间（配一张双人床）D. 三人间3.ID card isA.登记卡B. 房卡C. 信用卡D.身份证4.“walk-in guest” meansA.没有提前预定房间的客人B. 走着的客人C. 走着进来的客人D. 入住的客人5.The word “deposit” in our book refers toA.存钱B. 押金C. 取钱D. 维修6.All the words below are used in Launder Services exceptA.shrinkB. mendC. beverageD. stain7.Sichuan cuisine is and contains chili.A.sourB. sweetC. hotD. salty8.The word “cuisine” meansA.热辣的B. 菜系C. 苦干的D. 大堂吧9.The word “miscalculation “refers toA.确认B. 算账C. 结账D. 算错账10.火腿A.SausageB. hamC. hot legD. pork leg11.Where is the washroom?A.前台在哪里？B. 商店在哪里？C. 可以为我叫出租车吗？D. 洗手间在哪里？12._____________in our check-in procedures since the new manager took over.A.There are changesB. Changes have been thereC. There have been changesD. We have changes13.What should the reservation clerk says first when he/she answers the phone?A.Reservations, may I help you?B. Welcome to our hotel.C. please come to our hotelD. Please enjoy your stay.14.Which of the following is not the tableware that usually used in western food?A.ChopsticksB. knife and forkC. dessert plateD. napkin二、连线题（每小题3分，共30分）酒店情景英语参考答案：二、连线题。
饭店英语考试真题试卷
饭店英语考试真题试卷一、听力理解（共20分）1. 根据所听对话，选择正确的答案。
（每题2分，共10分）- 问题1：What time does the restaurant open in the morning?A. 6:00 AMB. 7:00 AMC. 8:00 AM- 问题2：What dish is the customer ordering?A. Spaghetti BologneseB. Grilled SalmonC. Chicken Curry- 问题3：What is the customer's special request?A. No garlicB. Extra cheeseC. Gluten-free- 问题4：How many guests are coming for the reservation?A. 4B. 6C. 8- 问题5：What is the reason for the customer's complaint?A. The food is coldB. The service is slowC. The bill is incorrect2. 根据所听短文，完成信息填空。
（每空1分，共10分）- The restaurant's theme is _______ and it offers avariety of _______ cuisines.- The special promotion for this month is a _______ discount on all _______ dishes.- The customer can make a reservation by calling the_______ number or through the _______ website.二、词汇与语法（共30分）1. 选择题（每题2分，共10分）- 问题1：The waiter _______ the customer's order.A. confirmedB. correctedC. conferred- 问题2：Please _______ the table for the next guests.A. clearB. cleanC. clarify- 问题3：The chef is _______ for his innovative dishes.A. famousB. infamousC. nameless- 问题4：The restaurant _______ a wide range of wines from around the world.A. offersB. demandsC. requires- 问题5：We need to _______ the menu to attract more customers.A. reviseB. reverseC. review2. 填空题（每空1分，共10分）- The restaurant is known for its _______ service and_______ atmosphere.- The _______ of the meal includes an appetizer, a main course, and a dessert.- The _______ is responsible for managing the kitchenstaff and preparing the dishes.3. 改错题（每题1分，共10分）- The restaurant is open from 11:00 AM to 10:00 PM, except for Sunday it closes at 9:00 PM. (找出并改正错误)三、阅读理解（共20分）1. 阅读以下短文，选择正确的答案。
《饭店英语》期末考试试卷(2015上)
2015年上学期《饭店英语》期末考试卷班级__________ 姓名__________ 学号__________ 计分___________I. Multiple choice 单选（20%）1. May I ______ your name and phone number?.A. knowB. to knowC. knows 2. We look forward to your _________. A. come B. came C. coming 3.—— How would you like your steak cooked? ——___________,please .A. RareB. CertainlyC. No problem 4. ---Thank you for your help. --- _________________________A. Never mindB. Very goodC. No thanks 5.---What ’s your ______, please? ---1205.A. room numberB. ID cardC. telephone 6. There are two flights ________ on that day. A. reserve B. available C. introduce 7.--- For which date, sir? ---- ________.A. At half past eightB. On September 1stC. In June 8th 8.--- ________ would you like, first class or business class? ---First class.A. Which classB. What classC. How class 9. --- What kind of ______ do you have?--- We have single, standard and presidential.A. fruitB. roomC. vegetables 10. ---I ’ll _____ you ______ so that you can see everyone?---Thank you.A.show …around.B. show …on.C. show …toII. Fill in the blanks with the proper phrases given below. 选择词汇，用正确形式填空。
酒店情景英语考试试卷
酒店情景英语考试试卷一、词汇与短语（每题2分，共20分）1. 将下列单词与对应的中文释义连线。
- reservation A. 登记入住。
- check - in B. 预订。
- concierge C. 礼宾员。
2. 写出下列短语的英文表达。
- 客房服务：________________- 酒店大堂：________________- 退房时间：________________二、单项选择题（每题3分，共30分）1. When a guest arrives at the hotel, the first thing the front desk clerk usually says is:A. "How are you today?"B. "Welcome to our hotel. May I have your reservation name, please?"C. "What do you want?"2. If a guest wants to extend his stay, he can say:A. "I want to leave early."B. "I would like to stay for a few more days."C. "I don't like this room."3. The concierge is mainly responsible for:A. Cleaning the rooms.B. Helping guests with various requests such as getting tickets or making restaurant reservations.C. Cooking in the hotel restaurant.4. A guest calls the front desk and says, "I'm locked out of my room." The front desk clerk should reply:A. "It's your own fault."B. "Don't worry. We'll send someone to help you right away."C. "You should be more careful."5. When the housekeeping staff enters a guest's room for cleaning, they should first:A. Start cleaning immediately.B. Knock on the door and announce themselves.C. Open the door without any notice.6. Which of the following is a common way to ask for a wake - up call?A. "Can you give me a call in the morning?"B. "I need a wake - up call at 7:00 am, please."C. "Call me when you are free."7. If a guest complains about the noise in his room, the front desk clerk should:A. Ignore the complaint.B. Apologize and offer to change the room if possible.C. Blame the guest for being too sensitive.8. "Do you have any available rooms for tonight?" The clerk can answer:A. "Yes, we have some single rooms and double rooms available."B. "No, we are full. Go away."C. "I don't know."9. When checking out, the guest may be asked:A. "Did you enjoy your stay?"B. "Can you pay for the damages you made?"C. Both A and B.10. The phrase "room service" refers to:A. The service provided by the hotel to clean the rooms.B. The service that allows guests to order food and drinks to be delivered to their rooms.C. The service for guests to check in and out of their rooms.三、情景对话补全（每题5分，共25分）1. Guest: Good morning. I have a reservation under the name of John Smith.Clerk: ____________________________________________________Guest: Yes, for three nights.Clerk: Thank you, Mr. Smith. Here is your key card. Your room is on the 5th floor.2. Guest: I'm sorry, but I can't find the restaurant in the hotel.Clerk: ____________________________________________________Guest: Thank you very much.3. Guest: I would like to check out.Clerk: Certainly, sir. ______________________________________Guest: Here you are. (hands over the key)Clerk: Thank you. Let me check your bill.4. Guest: I'm having a problem with the TV in my room. It doesn't work.Clerk: ____________________________________________________Guest: Thank you. I'll wait for the technician.5. Guest: Can I get a late checkout?Clerk: ____________________________________________________Guest: That's great. Thank you.四、翻译题（每题3分，共15分）1. 将下列句子翻译成英语。
饭店英语考试题及答案
饭店英语考试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet a guest in a restaurant?A. Good morning/afternoon/evening.B. Welcome to our restaurant.C. How can I help you?D. What's up?答案：A2. When taking an order, which of the following is NOT correct?A. Could you repeat that, please?B. I'm sorry, we don't have that.C. Can I take your order now?D. Just a moment, please.答案：D3. If a guest asks for the restroom, you should say:A. It's over there.B. Go straight and turn right.C. You can't use it.D. I'll show you the way.答案：B4. What does "table for two" mean?A. A table for two people.B. A table for two dishes.C. A table for two hours.D. A table for two types of food.答案：A5. If a guest wants to pay the bill, you should:A. Take the bill to the cashier.B. Ask for the payment method.C. Give them the menu.D. Offer more food.答案：B6. Which of the following is NOT a type of beverage?A. Coffee.B. Tea.C. Juice.D. Rice.答案：D7. What is the polite way to ask a guest to wait?A. Hurry up, please.B. Wait a moment, please.C. I'm in a rush.D. You're next.答案：B8. If a dish is not available, you should:A. Apologize and offer a substitute.B. Ask the guest to wait.C. Ignore the request.D. Charge extra for a different dish.答案：A9. What does "check, please" mean?A. The guest wants to check the menu.B. The guest wants to see the bill.C. The guest wants to check the quality of the food.D. The guest wants to check the temperature.答案：B10. Which of the following is the correct way to say "enjoy your meal"?A. Have a good meal.B. Eat well.C. Enjoy your food.D. All of the above.答案：D二、填空题（每空1分，共10分）1. When a guest enters the restaurant, you should greet them with a warm "______".答案：welcome2. If a guest is allergic to certain foods, you should ask them about their "______".答案：allergies3. The phrase "______" is used to confirm the order with the guest.答案：That will be all4. To offer a drink, you can say, "Would you like something to "______"?"答案：drink5. If a guest needs assistance, you should say, "Can I be of "______" to you?"答案：assistance6. When a guest is ready to leave, you can say, "Thank you for dining with us, have a "______" day."答案：nice7. The phrase "______" is used to ask if the guest is ready to order.答案：Are you ready to order8. If a guest wants to split the bill, you should say, "We can "______" the bill for you."答案：split9. When a guest compliments the food, you can respond with, "Thank you, we're glad you enjoyed your "______".答案：meal10. If a guest asks for the Wi-Fi password, you can say, "The password is '______'."答案：[具体密码]三、简答题（每题5分，共20分）1. What should you do if a guest complains about the service?答案：Apologize sincerely, listen to their concerns, and try to resolve the issue promptly. If necessary, involve a manager to ensure the guest's satisfaction.2. How can you make a guest feel welcome in a restaurant?答案：Greet them warmly, make eye contact, and offer assistance. Ensure they are comfortable and attend to their needs throughout their visit.3. What is the importance of being knowledgeable about the menu?答案：Being knowledgeable about the menu allows you to answer questions, make recommendations, and ensure that guests have a positive dining experience.4. How can you handle a situation where a guest requests a dish。
饭店情景英语试题及答案
饭店情景英语试题及答案1. 当你进入饭店并需要询问是否有空位时，你应该说什么？A. Do you have any vacancies?B. Do you have any rooms available?C. Do you have any tables available?D. Do you have any seats available?答案：C2. 如果你想点一份牛排，你应该如何表达？A. I'd like to order a steak.B. I'd like to have a steak.C. I want a steak, please.D. All of the above.答案：D3. 当服务员问你牛排需要几分熟时，你应该如何回答？A. I'd like it well-done.B. I'd like it medium-rare.C. I'd like it rare.D. All of the above.答案：D4. 如果你想要求服务员推荐一道特色菜，你应该如何说？A. Can you recommend a specialty dish?B. Can you suggest a special dish?C. What's the chef's special?D. All of the above.答案：D5. 当你想要结账时，应该如何表达？A. Can I have the bill, please?B. I'd like to pay the bill.C. Check, please.D. All of the above.答案：D6. 如果你想要一杯咖啡，你应该如何点单？A. I'd like a coffee, please.B. Can I get a coffee?C. I want a cup of coffee.D. All of the above.答案：D7. 当你询问饭店是否提供早餐时，你应该如何问？A. Do you serve breakfast here?B. Is breakfast included?C. What time is breakfast served?D. All of the above.答案：D8. 如果你想要取消已经点的菜，你应该如何说？A. I'd like to cancel my order.B. Can I change my order, please?C. I want to remove this dish.D. All of the above.答案：D9. 当你想要额外的餐具时，你应该如何请求？A. Could I get some more cutlery?B. I need another fork, please.C. Can I have extra utensils?D. All of the above.答案：D10. 如果你想要询问饭店是否接受信用卡支付，你应该如何问？A. Do you accept credit cards?B. Can I pay with a credit card?C. Is it okay to use my credit card?D. All of the above.答案：D。
14～15西餐厅综合情景模拟考试
西餐厅综合情景模拟考试(服务技能、应急事件、产品知识、服务标准及日常口语）一、英汉互译（44分）熏蒸煎炸酸的红枣木耳火龙果西柚西瓜草莓豆角姜红菜头胡罗卜鱿鱼Abalone Tuna Salmon CodShark fin Turtle Sausage baconChicken wing Turkey Lamb chop Lettuce牛柳牛排小牛肉筋里脊肉牛百叶蚝油橄榄油蛋黄酱美国辣子酱酱油芥末麦片布丁吐司芝士蛋糕二、英译汉（15分）1、Do you have breakfast coupon / ticket?2、Would you like smoking area or non smoking area?3、Be care step, please.4、How about this table? / Is this table all right? Mrs. Smith.”5、What kind of juice would you like? We have orange juice, apple juice, pineapple juice, tomato juice, and grapefruit juice. Which one would you prefer?6、With ham, bacon or sausage? / Would you like ham, bacon or sausage to go with your egg?7、Would you mind your pancake will be take about 15 minutes?8、I’m afraid it is not on our menu. But I’ll ask my chef if it is available.9、How about you food and our service?10、Would you sign your name and room number on your bill?三、汉译英（15分）1、谢谢您的光临，我们期待再为您服务，再见。
饭店情景英语复习题答案
饭店情景英语复习题答案1. 当顾客进入饭店时，服务员应该如何问候？答案：服务员应该微笑并用英语问候顾客，例如："Good evening, welcome to our restaurant. How may I assist you today?"2. 如果顾客询问是否有空位，服务员应如何回答？答案：服务员应检查座位情况并礼貌回答，例如："Yes, we do have available tables. Would you prefer a booth or a table by the window?"3. 当顾客想要点餐时，服务员应该如何回应？答案：服务员应提供菜单，并询问顾客是否需要推荐，例如："Here is our menu. Would you like any recommendations?"4. 如果顾客对菜单上的某道菜有疑问，服务员应如何提供帮助？答案：服务员应详细解释菜品的原料和烹饪方式，例如："The grilled salmon is marinated with herbs and served with a lemon butter sauce. It's one of our most popular dishes."5. 当顾客决定点餐后，服务员应如何记录订单？答案：服务员应仔细听取顾客的点餐内容，并重复确认订单，例如："So, you would like the Caesar salad and the ribeye steak, medium rare, correct?"6. 如果顾客需要额外的餐具或调料，服务员应如何处理？答案：服务员应立即提供所需的餐具或调料，并询问是否还有其他需要，例如："Certainly, I'll bring you extra napkins and some extra ketchup right away. Is there anything else I can getfor you?"7. 当顾客的餐点准备好后，服务员应如何通知顾客？答案：服务员应礼貌地通知顾客，并询问是否需要其他服务，例如："Your meal is ready. Would you like me to box it up for takeout, or are you dining in?"8. 如果顾客在用餐过程中对食物不满意，服务员应如何回应？答案：服务员应表示歉意，并提供解决方案，例如："I'm sorry to hear that you're not satisfied with your meal. Would you like me to replace it with another dish or offer you a discount?"9. 当顾客用餐完毕并准备结账时，服务员应如何操作？答案：服务员应提供账单，并询问顾客是否需要收据，例如："Hereis your bill. Would you like a receipt for your records?"10. 在顾客离开饭店时，服务员应如何告别？答案：服务员应感谢顾客的光临，并表示期待再次为他们服务，例如："Thank you for dining with us. We hope to see you again soon. Have a great day!"。
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饭店情景英语期末考试试卷
班级：姓名：
2009 —2010学年第二学期期末考试试卷（共 100 分）
I. Translate the following phrases (1’*20=20’)
1. 多功能厅
2. 家外之家
3. 过路客人
4. 东方明珠电视塔
5. 代看小孩服务
6. 电话号码本
7. 做晚床8. 休息厅酒吧
9. 头一道菜10. 大食客
11. easy over 12. a highly organized commercial entity 13. a senior citizen 14. For your information
15. back and forth 16. operational department
17. go through the formalities 18. DDD
19. group cohesiveness 20. Chateau Haut Lafite
II. Complete the following dialogues: (2’*10=20’)
Dialogue 1
Hostess (H): Good morning, Hilton Restaurant.
Guest (G): Good morning. I’d like to book a table for this Saturday.
H: Certainly, sir. ?
G: Eight.
H: And ?
G: At 7 p.m.
H: Sorry, sir. ?
G: Let me see. OK, 8 o’clock will be all right.
H: Thank you, sir. ?
G: Mr. Young.
H: So it’s Mr. Young, .
G: That’s right. Thank you.
H: Thank you for calling, Mr. Young.
Dialogue 2
Waiter: Good morning. Can I help you?
Guest: Yes. .
Waiter: Chinese or western?
Guest: Chinese breakfast. Give me .
Waiter: All right, sir. Anything else?
Guest:?
Waiter: Yes, they are very delicious, especially the sliced noodles and the seafood noodles.
Guest: Very well. I’ll take .
Waiter: OK. One meat dumpling, one steamed roll, one fried bread stick, one sliced noodles and two seafood noodles. Is that all?
Guest: Yes, that’s right.
Waiter: Just a moment, please. .
III. Say the following sentences in a more courteous way: (2’*10=20’)
1. “That’s our cheapest room.”
2. “I’m on my break right now!”
3. (On the phone) “Hello… Wan Hao.”
4. “You want more towels?”
5. “Sorry, that’s not my department.”
6. “I can’t do it!”
7. “You want cream?”
8. “Dining room’s closed.”
9. “What’s the problem?”
10. “Yeah? A cup of coffee?”
IV. Discussion: (5’*4=20’)
1. Please name some of the duties carried out by the Front Office staff.
2. Do you agree that the Housekeeping Department is the backbone of a hotel? Why?
3. How would you define “high quality service”?
4. Can you enumerate the goals for running a hotel?
V．Role-play: (10’*2=20’)
1. Work with your partner to make a dialogue by yourselves according to the following given scene.
A: a host or hostess who is in charge of taking reservations for the restaurant.
B: a guest. She wants to hold a party this weekend for her boyfriend, who has been promoted several days before. She plans to invite some of their good friends to the party, so she needs a private room, some champagne, and some light music.
Scene: The guest is told that there is no vacant private room available for the time she needs. But the host or hostess promises to try his or her best. At last, the guest is arranged in the main dining room to have their dinner first; then she and her friends will get a private room to have a spectacular celebration.
2. Work with your partner to make a dialogue by yourselves according to the following given scene.
You’re a service staff member in a restaurant. One day, there comes a very picky guest in your restaurant. He seems to be dissatisfied with everything and everyone in the restaurant: the tableware, the music, the dishes, and even the atmosphere. Try to handle the complaints from the guests properly one by one. And at last, despite his particular and difficult personality, you make him feel happy with you and your restaurant.。