酒店中常用的英文缩写
酒店人需要知道的英文缩写解析
酒店术语非常多，多了解一点很有好处。
很多酒店人工作多年也不能全部记住，但你记住了，你就与众不同了，分享给酒店人吧，他们会感激你！部门 DEPARTMENT DEPT职位 POSITION POS行政办 EXECUTIVE OFFICE EO会计部 ACCOUNTING ACCTPD采购部 PURCHASING DEPARTMENTS &M 市场及销售部 SALES & MARKETING DEPARTMENTF.O (F/O)前厅部 FRONT OFFICE DEPARTMENT管家部 HOUSEKEEPING HSKPLR洗衣房 LAUNDRY ROOM布草房 LINEN ROOM游泳池 SWIMMING POOLF &B餐饮部 FOOD & BEVERAGE DEPARTMENTCHN REST中餐厅 CHINESE RESTAURANTWEST REST西餐厅 WEST RESTAURANT大堂吧 LOBBY BAR送餐部 ROOM SERVICE RM SVC宴会中心 BANQUET CENTRE会议厅 CONFERENCE HALL管事部 STEWARD健身中心 HEALTH CENTRE保龄球室 BOWLING BALLENG工程部 ENGINEERING DEPARTMENTSEC保安部 SECURITY DEPARTMENTHR人力资源部 HUMAN & RESOURCES DEPARTMENT员工饭堂 STAFF CANTEEN员工宿舍 STAFF DORMITORY 厅各分部：接待处 RECEPTION RECP行政楼层 EXECUTIVE FLOOR E/F询问处 INFORMATION INFM订房部 RESERVATION RESVOPT总机房 OPERATOR / TELEPHONE ROOM礼宾部 CONCIERGE CON商务中心 BUSINESS CENTRE BCAM大堂副理 ASSISTANT MANAGER车队 TRANSPORTATION TRA账务处 CASHIER 、 ACCOUNTING DESK大堂 LOBBY楼层 FLOOR /F后勤办公室 BACK OFFICEGM总经理 GENERAL MANAGERAEM 行政助理 ASSISTANT EXECUTIVE MANAGER 行政秘书 EXECUTIVE SECRETARY财务总监 FINANCIAL CONTROLLER FC总会计师 CHIEF ACCOUNT成本会计师 COST ACCOUNTMGR采购部经理 PURCHASING MANAGER PURCHASINGDOS市场及销售总监 DIRECTOR OF SALES & MARKETING市场及销售副总监 ASSISTANT D IRECTOR OF S ALES & MARKETING ADOS 市场及销售部经理 SALES MANAGER销售员 SALES SALESFOM前厅经理 FRONT OFFICE MANAGER前厅副经理 ASSISTANT FRONT OFFICE MANAGERAFOMAM（Hotelier补充：有的酒店叫大堂副经理 ASSISTANT MANAGERDuty manager DM）接待员 RECEPTIONIST / RECEPTION CLERK订房员 RESERVATION CLERK RESV CLERK行李员 BELL BOY / BELL MAN门童 DOORMAN接线生 OPERATOR司机 DRIVEREH行政管家 EXECUTIVE HOUSEKEEPERAEH副行政管家 ASSISTANT EXECUTIVE HOUSEKEEPERAH助理管家 ASSISTANT HOUSEKEEPERATT楼层服务员 ROOM ATTENDANTDOFB餐饮总监 DIRECTOR OF FOOD & BEVERAGE行政总厨 EXECUTIVE SOUS CHEF点心总厨 DIM SUM CHEFHR MGR 人力资源部经理 HUMAN & RESOURCES MANAGER总工程师 CHIEF ENGINEER值班工程师 DUTY ENGINEER保安部经理 SECURITY MANAGER保安主管 CHIEF SECURITY经理 MANAGER MGR主任 SUPERVISOR SUP领班 CAPTAIN CAP秘书 SECRETARY文员 CLERK服务员 WAITEREOD行政值班经理 EXECUTIVE ON DUTY MANAGERDM 待处用语：值班经理 DUTY MANAGER入住 CHECK - IN C / I退房 CHECK - OUT C / O预订 BOOKING 、 RESERVATION BKG预期抵店 ARRIVAL 、 DUTE IN ARL提前抵达 EARLY ARRIVAL预期离店 DEPARTURE 、 DUTE OUT DEPT确认 CONFIRMATION CONFIRM再次确认 RE - CONFIRM RE-CFRM取消 CANCELLATION CANCELL订金 DEPOSIT价格 RATE RTE价钱 PRICE封房 BLOCK续住 EXTENSION E XTEN 类顾客、宾客 CLIENT 、 GUEST散客 WALK INW / I、 FIT团队 GROUP G RPGST 商务客 COMMERCIAL GUEST COMM 商务合同 CORPORATE CONTRACT 长住客 LONG STAY GUEST L / SGSTVIP贵宾 VERY IMPORTANT PERSON旅行社 TRAVEL AGENT TVL AGT自用房 HOUSE USE H/U公司 COMPANY COM付帐(动) PAY付帐(名) PAYMENT]信用卡 CREDIT CARD现金 CASH尽快 AS SOON AS POSSIBLE ASAP 资料 INFORMATION I NFM电话 TELEPHONE TEL传真 FACSIMILE FAX电传 TELEX TLX电报 CABLE CBL地址 ADDRESS ADD复印(机) COPY (MACHINE)网络 INTERNET电脑 COMPUTER打印机 PRINTER机票 FLIGHT TICKET打字 TYPING充电 CHARGE A BATTERY 充电器 CHARGER留言 MESSAGE内播电影 IN-HOUSE MOVIE 对方付费电话 COLLECT CALLH/A酒店帐 HOUSE ACCOUNT国内长途 ------IDD国际长途 ------DDD市内电话 CITY CALL分机 EXTENSION E XTN服务台 COUNTER唤醒服务 WAKE UP CALL叫早服务 MORNING CALL请勿打扰 DO NOT DISTURB D ND天气 WEATHER出租车 TAXI面包车 VEHICLE中巴 COACH报纸 NEWSPAPER信件 MAIL电视 TELEVISION TV背景音乐 BACK GROUND MUSIC小酒吧 MINI BAR冰箱 REFRIGERATOR客房保险箱 MINI SAFE / PERSONAL SAFE吹风筒 HAIR DRYER电热水壶 ELECTRIC HEATING KETTLE中央空调 INDIVIDUAL CONTROLLED AIR-CONDITION 洗衣 LAUNDRY干洗 DRY-CLEANING熨烫 VALET SERVICE失物招领 LOST AND FOUND早餐 BREAKFAST B’FASTABF美式早餐 AMERICAN BREAKFAST欧陆式早餐 CONTINENTAL BREAKFASTCBFOBF东方式早餐 ORIENTAL BREAKFAST午餐 LUNCH LNH晚餐 DINNER DNR人民币 ------ RMB港币 ------ HKD美元 ------ USD按摩 MASSAGE蒸汽浴 STEAM BATH邻近房 ADJOINING ROOM付款方式 ADVANCE PAYMENT礼仪 AMENITY（微信号eHotelier：翻译叫礼仪这个感觉不是很好，一般酒店会有welcome amenity或者turn down amenity）A.R.R住房平均价格 AVERAGE ROOM RATE收款的指令 BILLING INSTRUCTION取消 CANCELLATIONCOMP不收费房 COMPLIMENTARY连通房 CONNECTING续住 EXTENSION加床 EXTRA BED预报 FORECAST客人帐单 GUEST FOLIO管家部报表 HOUSEKEEPING REPORT加入 JOIN-IN超过退房时间 LATE CHECK-OUT记事本 LOG BOOK净价 NET RATE坏房 OUT OF ORDER O.O.O包价 PACKAGE长包房 PERMANENT ROOM门市价 RACK RATE登记 REGISTER登记卡 REGISTRATION C ARD转房 ROOM CHANGE房价 ROOM RATE房间种类 ROOM TYPE团体住房名单 ROOM LIST同住 SHARE WITH旅行社 TRAVEL AGENT升级 UPGRADE空房 VACANT ROOMV.I.P贵宾 VERY IMPORTANT PERSON营业利润贡献 Contribution to Trading Profit CTP 总经营利润 Gross Operating Profit GOP平均每间可卖房间的收入 Revenue Per Available Room RevPAR 收入产生指数 Revenue Generation Index RGI宾客意见调查系统 Guest Satisfaction Tracking System GSTS 员工满意度调查 Employee Satisfaction Pulse Survey ESPS全面质量管理 Total Quality Management TQM质量评估系统 Quality Evaluation System QES酒店经营管理系统 Property Management System PMS(标准经营程序) Standard Operating Procedures SOP重要公司协议价 (Key Negotiated Rate)KNR当地"公司协议价 (Local Negotiated Rate)LNR合作协议申请 Request for Proposal RFP散客 Fully Independent Traveler FIT综合经营计划 Integrated Business Plan IBP预订中心的预订系统 Virtual Central Reservation Office VCRO。
酒店中常用的英文缩写及各国家名称的英文
酒店中常用的英文缩写部门 DEPARTMENT DEPT职位 POSITION POS行政办 EXECUTIVE OFFICE EO财务部 FINANCE DEPARTMENT FIC会计部 ACCOUNTING ACCT采购部 PURCHASING DEPARTMENT PD酒水仓 BEVERAGE STORE食品仓 FOOD STORE日用品仓 GENERAL STORE市场及销售部 SALES & MARKETING DEPARTMENT S & M 前厅部 FRONT OFFICE DEPARTMENT F.O (F/O)管家部 HOUSEKEEPING HSKP洗衣房 LAUNDRY ROOM LR布草房 LINEN ROOM游泳池 SWIMMING POOL餐饮部 FOOD & BEVERAGE DEPARTMENT F & B中餐厅 CHINESE RESTAURANT CHN REST西餐厅 WEST RESTAURANT WEST REST日本餐厅 JAPANESE RESTAURANT大堂吧 LOBBY BAR送餐部 ROOM SERVICE RM SVC宴会中心 BANQUET CENTRE会议厅 CONFERENCE HALL管事部 STEWARD娱乐部 ENTERTAINMENT DEPARTMENT ENT夜总会 NIGHT CLUB桑拿 SAUNA健身中心 HEALTH CENTRE美容美发中心 BEAUTY & BARBER CENTRE保龄球室 BOWLING BALL工程部 ENGINEERING DEPARTMENT ENG保安部 SECURITY DEPARTMENT SEC人力资源部 HUMAN & RESOURCES DEPARTMENT HR培训部 TRAINING DEPARTMENT员工饭堂 STAFF CANTEEN员工宿舍 STAFF DORMITORY医务室 CLINIC ROOM图书馆 LIBRARY前厅各分部：接待处 RECEPTION RECP行政楼层 EXECUTIVE FLOOR E/F询问处 INFORMATION INFM订房部 RESERVATION RESV总机房 OPERATOR / TELEPHONE ROOM OPT礼宾部 CONCIERGE CON商务中心 BUSINESS CENTRE BC大堂副理 ASSISTANT MANAGER AM车队 TRANSPORTATION TRA账务处 CASHIER 、 ACCOUNTING DESK大堂 LOBBY楼层 FLOOR / F后勤办公室 BACK OFFICE员工通道 STAFF ENTRANCE职位：总经理 GENERAL MANAGER GM行政助理 ASSISTANT EXECUTIVE MANAGER AEM行政秘书 EXECUTIVE SECRETARY财务总监 FINANCIAL CONTROLLER FC总会计师 CHIEF ACCOUNT成本会计师 COST ACCOUNT采购部经理 PURCHASING MANAGER PURCHASING MGR市场及销售总监 DIRECTOR OF SALES & MARKETING DOS市场及销售副总监 ASSISTANT DIRECTOR OF SALES & MARKETING ADOS 市场及销售部经理 SALES MANAGER销售员 SALES SALES前厅经理 FRONT OFFICE MANAGER FOM前厅副经理 ASSISTANT FRONT OFFICE MANAGER AFOM大堂副经理 ASSISTANT MANAGER AM接待员 RECEPTIONIST / RECEPTION CLERK订房员 RESERVATION CLERK RESV CLERK行李员 BELL BOY / BELL MAN门童 DOORMAN接线生 OPERATOR司机 DRIVER行政管家 EXECUTIVE HOUSEKEEPER EH副行政管家 ASSISTANT EXECUTIVE HOUSEKEEPER AEH助理管家 ASSISTANT HOUSEKEEPER AH楼层服务员 ROOM ATTENDANT ATT餐饮总监 DIRECTOR OF FOOD & BEVERAGE DOFB行政总厨 EXECUTIVE SOUS CHEF点心总厨 DIM SUM CHEF人力资源部经理 HUMAN & RESOURCES MANAGER HR MGR 总工程师 CHIEF ENGINEER值班工程师 DUTY ENGINEER保安部经理 SECURITY MANAGER保安主管 CHIEF SECURITY经理 MANAGER MGR主任 SUPERVISOR SUP领班 CAPTAIN CAP秘书 SECRETARY文员 CLERK服务员 WAITER行政值班经理 EXECUTIVE ON DUTY MANAGER EOD值班经理 DUTY MANAGER DM酒店常用术语：接待处用语：入住 CHECK - IN C / I退房 CHECK - OUT C / O预订 BOOKING 、 RESERVATION BKG预期抵店 ARRIVAL 、 DUTE IN ARL提前抵达 EARLY ARRIVAL预期离店 DEPARTURE 、 DUTE OUT DEPT确认 CONFIRMATION CONFIRM再次确认 RE - CONFIRM RE-CFRM取消 CANCELLATION CANCELL订金 DEPOSIT价格 RATE RTE价钱 PRICE封房 BLOCK续住 EXTENSION EXTEN客类：顾客、宾客 CLIENT 、 GUEST散客 WALK IN W / I 、 FIT团队 GROUP GRP商务客 COMMERCIAL GUEST COMM GST 商务合同 CORPORATE CONTRACT长住客 LONG STAY GUEST L / S GST 贵宾 VERY IMPORTANT PERSON VIP旅行社 TRAVEL AGENT TVL AGT自用房 HOUSE USE H/U公司 COMPANY COM付帐(动) PAY付帐(名) PAYMENT]信用卡 CREDIT CARD现金 CASH尽快 AS SOON AS POSSIBLE ASAP 资料 INFORMATION INFM电话 TELEPHONE TEL传真 FACSIMILE FAX电传 TELEX TLX电报 CABLE CBL地址 ADDRESS ADD复印(机) COPY (MACHINE)网络 INTERNET电脑 COMPUTER打印机 PRINTER机票 FLIGHT TICKET打字 TYPING充电 CHARGE A BATTERY充电器 CHARGER留言 MESSAGE内播电影 IN-HOUSE MOVIE对方付费电话 COLLECT CALL酒店帐 HOUSE ACCOUNT H/A国内长途 ------ IDD国际长途 ------ DDD市内电话 CITY CALL分机 EXTENSION EXTN服务台 COUNTER唤醒服务 WAKE UP CALL叫早服务 MORNING CALL请勿打扰 DO NOT DISTURB DND天气 WEATHER出租车 TAXI面包车 VEHICLE中巴 COACH报纸 NEWSPAPER信件 MAIL电视 TELEVISION TV背景音乐 BACK GROUND MUSIC小酒吧 MINI BAR冰箱 REFRIGERATOR客房保险箱 MINI SAFE / PERSONAL SAFE吹风筒 HAIR DRYER电热水壶 ELECTRIC HEATING KETTLE中央空调 INDIVIDUAL CONTROLLED AIR-CONDITION洗衣 LAUNDRY干洗 DRY-CLEANING熨烫 VALET SERVICE失物招领 LOST AND FOUND早餐BREAKFAST B’FAST美式早餐 AMERICAN BREAKFAST ABF欧陆式早餐 CONTINENTAL BREAKFAST CBF东方式早餐 ORIENTAL BREAKFAST OBF午餐 LUNCH LNH晚餐 DINNER DNR人民币 ------ RMB港币 ------ HKD美元 ------ USD按摩 MASSAGE蒸汽浴 STEAM BATH邻近房 ADJOINING ROOM付款方式 ADVANCE PAYMENT礼仪 AMENITY住房平均价格 AVERAGE ROOM RATE A.R.R收款的指令 BILLING INSTRUCTION取消 CANCELLATION不收费房 COMPLIMENTARY COMP连通房 CONNECTING续住 EXTENSION加床 EXTRA BED预报 FORECAST客人帐单 GUEST FOLIO管家部报表 HOUSEKEEPING REPORT加入 JOIN-IN超过退房时间 LATE CHECK-OUT记事本 LOG BOOK净价 NET RATE坏房 OUT OF ORDER O.O.O包价 PACKAGE长包房 PERMANENT ROOM门市价 RACK RATE登记 REGISTER登记卡 REGISTRATION CARD转房 ROOM CHANGE房价 ROOM RATE房间种类 ROOM TYPE团体住房名单 ROOM LIST同住 SHARE WITH旅行社 TRAVEL AGENT升级 UPGRADE空房 VACANT ROOM贵宾 VERY IMPORTANT PERSON V.I.P营业利润贡献 Contribution to Trading Profit CTP总经营利润 Gross Operating Profit GOP平均每间可卖房间的收入 Revenue Per Available Room RevPAR 收入产生指数 Revenue Generation Index RGI宾客意见调查系统 Guest Satisfaction Tracking System GSTS 员工满意度调查 Employee Satisfaction Pulse Survey ESPS 全面质量管理 Total Quality Management TQM质量评估系统 Quality Evaluation System QES酒店经营管理系统 Property Management System PMS(标准经营程序) Standard Operating Procedures SOP重要公司协议价 (Key Negotiated Rate) KNR当地"公司协议价 (Local Negotiated Rate) LNR合作协议申请 Request for Proposal RFP散客 Fully Independent Traveler FIT综合经营计划 Integrated Business Plan IBP预订中心的预订系统 Virtual Central Reservation Office VCRO 国家:阿根廷 ARGENTINA AR澳大利亚 AUSTRALIA AU奥地利 AUSTRIA AT巴哈马 BAHAMAS BS比利时 BELGIUM (BELGIQUE) BE贝宁 BENIN BJ玻利维亚 BOLIVLA BO巴西 BRAZIL (BRASIL) BR英国 BRITAIN UK缅甸 BURMA MM加拿大 CANADA CA智利 CHILE CL丹麦 DENMARK (DANMARK) DK德国 DEUTSCHLAND DE厄瓜多尔 ECUADOR EC斐济 FIJI FJ法国 FRANCEE FR加蓬 GABON GA希腊 GREECE GR厄地马拉 GUATEMALA瓦亚那 GUYANA GY海地 HAITI HT洪都拉斯 HONDURAS HN香港 HONG KONG HK印度 INDIA IND印度尼西亚 INDONESIA伊拉克 IRAQ IQ爱尔兰 IRELAND IE以色列 ISRAEL IL意大利 ITALY(ITALIA) IT牙买加 JAMAICA JM日本 JAPAN JP约旦 JORDAN JO基里巴斯 KIRIBATI KI卢森堡 LUXEMBOURG LU马达加斯加 MADAGASCAR (MALAGASY) MG 澳门 MACAO MO马来西亚 MALAYSIA MY毛里求斯 MAURITIUS MU墨西哥 MEXICO MX尼泊尔 NEPAL NP荷兰 NETHERLANDS (HOLLAND) NL新西兰 NEW ZEALAND NZ尼日尔 NIGER NE尼日利亚 NIGERIA NG挪威 NORWAY NO巴基斯坦 PAKISTAN PK巴拿马 PANAMA PA巴拉瓦 PARAGUAY PY秘鲁 PERU PE菲律宾 PHILIPPINES PH葡萄牙 PORTUGAL PT沙特阿拉伯 SAUDI ARABLA SA赛舌尔 SEYCHELLES新加坡 SINGAPORE SG南非 SOUTH AFRICA ZA西班牙 SPAIN (ESPANA)斯里兰卡 SRI LANKA苏里南 SURINAME SR斯威士兰 SWAZILAND SZ瑞典 SWEDEN (SVERIGE) SE瑞士 SWITZERLAND (SUISSE)泰国 THAILAND TH汤加 TONGA TO特立尼达和多巴哥 TRINIDAD AND TOBAGO 突尼斯 TUNISIA美国 UNITED STATES OF AMERICA U.S.A 乌拉圭 URUGUAY UY委内瑞拉 VENEZUELA VE南斯拉夫 YUGOSLAVLA YU扎伊尔 ZAIRE ZR巴林 BANGLADESH BH孟加拉 BERMUDA BD百慕达 BRAZIL BM塞浦路斯 CYPRUS捷克共和国 CZECH REPUBLIC CZ多明尼加共和国 DOMINICAN REPUBLIC DM 埃及 EGYPT EG芬兰 FINLAND FI伊朗 IRAN IR喀麦隆 CAMEROON CM直布罗陀 GIBRALTOR GI哥伦比亚 COLOMBIA CO巴布亚新几内亚 NAPUA NEW GUINEN PG 南朝 SOUTH KOREN叙利亚 SYRIA SY坦桑尼亚 TANZANIA TZ土耳其 TURKEY TR赞比亚 ZAMBIA ZM津巴布韦 ZIMBAWE ZW也门共和国 YEMEN REPUBLIC YE。
酒店专用英语缩写汇编
YTD-——Year to date年初到现在，最近的一年YTD profit 本年利润MTD——Month to date月累计;月初到现在;本月至今累计. DOC——Department of Communications通讯部Department of Commerce商务部Document文件资料OPEX——运营成本；运营支出、开支etc.——et cetera 等等OpEx——运营成本部门DEPARTMENT DEPT职位POSITION POS行政办EXECUTIVE OFFICE EO财务部FINANCE DEPARTMENT FIC会计部ACCOUNTING ACCT采购部PURCHASING DEPARTMENT PD酒水仓BEVERAGE STORE食品仓FOOD STORE日用品仓GENERAL STORE市场及销售部SALES & MARKETING DEPARTMENT S & M前厅部FRONT OFFICE DEPARTMENT F.O (F/O)管家部HOUSEKEEPING HSKP洗衣房LAUNDRY ROOM LR布草房LINEN ROOM游泳池SWIMMING POOL餐饮部FOOD & BEVERAGE DEPARTMENT F & B中餐厅CHINESE RESTAURANT CHN REST西餐厅WEST RESTAURANT WEST REST日本餐厅JAPANESE RESTAURANT大堂吧LOBBY BAR送餐部ROOM SERVICE RM SVC宴会中心BANQUET CENTRE会议厅CONFERENCE HALL管事部STEWARD娱乐部ENTERTAINMENT DEPARTMENT ENT夜总会NIGHT CLUB桑拿SAUNA健身中心HEALTH CENTRE美容美发中心BEAUTY & BARBER CENTRE保龄球室BOWLING BALL工程部ENGINEERING DEPARTMENT ENG保安部SECURITY DEPARTMENT SEC人力资源部HUMAN & RESOURCES DEPARTMENT HR培训部TRAINING DEPARTMENT员工饭堂STAFF CANTEEN员工宿舍STAFF DORMITORY医务室CLINIC ROOM图书馆LIBRARY接待处RECEPTION RECP行政楼层EXECUTIVE FLOOR E/F询问处INFORMATION INFM订房部RESERV A TION RESV总机房OPERATOR / TELEPHONE ROOM OPT礼宾部CONCIERGE CON商务中心BUSINESS CENTRE BC大堂副理ASSISTANT MANAGER AM车队TRANSPORTATION TRA账务处CASHIER 、ACCOUNTING DESK大堂LOBBY楼层FLOOR / F后勤办公室BACK OFFICE员工通道STAFF ENTRANCE总经理GENERAL MANAGER GM行政助理ASSISTANT EXECUTIVE MANAGER AEM行政秘书EXECUTIVE SECRETARY财务总监FINANCIAL CONTROLLER FC总会计师CHIEF ACCOUNT成本会计师COST ACCOUNT采购部经理PURCHASING MANAGER PURCHASING MGR市场及销售总监DIRECTOR OF SALES & MARKETING DOS市场及销售副总监ASSISTANT DIRECTOR OF SALES & MARKETING ADOS 市场及销售部经理SALES MANAGER销售员SALES SALES前厅经理FRONT OFFICE MANAGER FOM前厅副经理ASSISTANT FRONT OFFICE MANAGER AFOM大堂副经理ASSISTANT MANAGER AM接待员RECEPTIONIST / RECEPTION CLERK订房员RESERVATION CLERK RESV CLERK行李员BELL BOY / BELL MAN门童DOORMAN接线生OPERATOR司机DRIVER行政管家EXECUTIVE HOUSEKEEPER EH副行政管家ASSISTANT EXECUTIVE HOUSEKEEPER AEH助理管家ASSISTANT HOUSEKEEPER AH楼层服务员ROOM ATTENDANT ATT餐饮总监DIRECTOR OF FOOD & BEVERAGE DOFB行政总厨EXECUTIVE SOUS CHEF点心总厨DIM SUM CHEF人力资源部经理HUMAN & RESOURCES MANAGER HR MGR 总工程师CHIEF ENGINEER值班工程师DUTY ENGINEER保安部经理SECURITY MANAGER保安主管CHIEF SECURITY经理MANAGER MGR主任SUPERVISOR SUP领班CAPTAIN CAP秘书SECRETARY文员CLERK服务员WAITER行政值班经理EXECUTIVE ON DUTY MANAGER EOD值班经理DUTY MANAGER DM接待处用语：入住CHECK - IN C / I退房CHECK - OUT C / O预订BOOKING 、RESERVATION BKG预期抵店ARRIVAL 、DUTE IN ARL提前抵达EARLY ARRIVAL预期离店DEPARTURE 、DUTE OUT DEPT确认CONFIRMATION CONFIRM再次确认RE - CONFIRM RE-CFRM取消CANCELLATION CANCELL订金DEPOSIT价格RATE RTE价钱PRICE封房BLOCK续住EXTENSION EXTEN客类：顾客、宾客CLIENT 、GUEST散客WALK IN W / I、FIT团队GROUP GRP商务客COMMERCIAL GUEST COMM GST 商务合同CORPORATE CONTRACT长住客LONG STAY GUEST L / S GST贵宾VERY IMPORTANT PERSON VIP旅行社TRAVEL AGENT TVL AGT自用房HOUSE USE H/U公司COMPANY COM付帐(动) PAY付帐(名) PAYMENT]信用卡CREDIT CARD现金CASH尽快AS SOON AS POSSIBLE ASAP资料INFORMATION INFM电话TELEPHONE TEL传真FACSIMILE FAX电传TELEX TLX电报CABLE CBL地址ADDRESS ADD复印(机) COPY (MACHINE)网络INTERNET电脑COMPUTER打印机PRINTER机票FLIGHT TICKET打字TYPING充电CHARGE A BATTERY充电器CHARGER留言MESSAGE内播电影IN-HOUSE MOVIE对方付费电话COLLECT CALL酒店帐HOUSE ACCOUNT H/A国内长途------ IDD国际长途------ DDD市内电话CITY CALL分机EXTENSION EXTN服务台COUNTER唤醒服务WAKE UP CALL叫早服务MORNING CALL请勿打扰DO NOT DISTURB DND天气WEATHER出租车TAXI面包车VEHICLE中巴COACH报纸NEWSPAPER信件MAIL电视TELEVISION TV背景音乐BACK GROUND MUSIC小酒吧MINI BAR冰箱REFRIGERATOR客房保险箱MINI SAFE / PERSONAL SAFE吹风筒HAIR DRYER电热水壶ELECTRIC HEATING KETTLE中央空调INDIVIDUAL CONTROLLED AIR-CONDITION洗衣LAUNDRY干洗DRY-CLEANING熨烫VALET SERVICE失物招领LOST AND FOUND早餐BREAKFAST B’FAST美式早餐AMERICAN BREAKFAST ABF欧陆式早餐CONTINENTAL BREAKFAST CBF东方式早餐ORIENTAL BREAKFAST OBF午餐LUNCH LNH晚餐DINNER DNR人民币------ RMB港币------ HKD美元------ USD按摩MASSAGE蒸汽浴STEAM BATH邻近房ADJOINING ROOM付款方式ADVANCE PAYMENT礼仪AMENITY住房平均价格AVERAGE ROOM RATE A.R.R收款的指令BILLING INSTRUCTION取消CANCELLATION不收费房COMPLIMENTARY COMP连通房CONNECTING续住EXTENSION加床EXTRA BED预报FORECAST客人帐单GUEST FOLIO管家部报表HOUSEKEEPING REPORT加入JOIN-IN超过退房时间LATE CHECK-OUT记事本LOG BOOK净价NET RATE坏房OUT OF ORDER O.O.O包价PACKAGE长包房PERMANENT ROOM门市价RACK RATE登记REGISTER登记卡REGISTRATION CARD转房ROOM CHANGE房价ROOM RATE房间种类ROOM TYPE团体住房名单ROOM LIST同住SHARE WITH旅行社TRAVEL AGENT升级UPGRADE空房VACANT ROOM贵宾VERY IMPORTANT PERSON V.I.P营业利润贡献Contribution to Trading Profit CTP总经营利润Gross Operating Profit GOP平均每间可卖房间的收入Revenue Per Available Room RevPAR 收入产生指数Revenue Generation Index RGI宾客意见调查系统Guest Satisfaction Tracking System GSTS员工满意度调查Employee Satisfaction Pulse Survey ESPS全面质量管理Total Quality Management TQM质量评估系统Quality Evaluation System QES酒店经营管理系统Property Management System PMS(标准经营程序) Standard Operating Procedures SOP重要公司协议价(Key Negotiated Rate) KNR当地"公司协议价(Local Negotiated Rate) LNR合作协议申请Request for Proposal RFP散客Fully Independent Traveler FIT综合经营计划Integrated Business Plan IBP预订中心的预订系统Virtual Central Reservation Office VCRO17、Vacant Ready: VR 空净房18、Occupied Room: OC 占用房19、Out Of Order: OOO 坏房20、Occupied Dirty: OD 占用脏房1、Reception: Recp (Receptionist)接待处2、Reservation: Rsvn订房部3、Concierge/Bell counter 礼宾部4、Operator总机5、Business Center: BC商务中心6、Front office cashier: FOC前厅收银7、Transportation租车服务8、Mail & Information邮件及问询D: Front Office Terminology:前厅术语1、Check-in: C/I 入住2、Check-out :C/O退房3、Register/pre-registration提前登记4、Registration Card: RC登记卡5、Passport Number 护照号码6、Nationality 国籍7、Arrival Date: ARR抵店日8、Departure Date：DEP 离店日9、Due out: DO 预离10、Room Rate: RM RT 房价11、Service Charge: SVC CHG 服务费12、Government Tax 政府税收13、Single Room/King Size Be 单人房14、Double Room/Twin Room 双人房15、Suite 套房16、Presidential Suite 总统套房17、Vacant Ready: VR 空净房18、Occupied Room: OC 占用房19、Out Of Order: OOO 坏房20、Occupied Dirty: OD 占用脏房。
酒店前台专业术语常见缩写和解释
酒店前台专业术语常见缩写1) RM= room 房间2) D/O=due out 预退/预离3) P/B=Pay by 由…付费4) P/F=Pay for 为…付费5) G/F=guarantee for 为…担保6) G/B= guarantee by 由..担保7) O/S=outside guest 非住店客人8) S/O=sleep out 外宿9) ID=identification card 身份证10) TA=Travel Agent 导游/旅行社11) CC=Credit Card 信用卡12) CA=Cash 现金13) AUTH=Authorization 预授权14) DEP=Deposit 押金15) DNC =Do not change 勿改16) WI=Walk in 散客17) FIT=frequent individual traveler 散客18) GTD=Guaranteed 担保19) CXL=cancel 取消20) POA=pay own account 自付21) PTY=party 团队22) GRP=group 团队23) L/O=late check out 延迟退房24) EXT=extend 续住25) HDC=half day of charge 半天房费26) FDC=full day of charge 全天房费27) FOC=Free of charge 免费28) RR/RT=room rate /room charge 房费29) UPG=upgrade 升级30) UPS=up sell 增值销售31) COMP=complimentary 免费32) HSE=house use 自用33) ETA=expected time of arrival 预抵日期34) ETD=expected time of departure 预离日期35) RC= registration card 入住登记单36) RSVN=reservation 预订37) BBF=breakfast 早餐38) CBF=child breakfast 儿童早餐39) DND=do notdisturb 请勿打扰40) DNM=do not move 勿动41) pkg=package 套餐/包价42) pax=people 人员43) N/A=no answer 无应答44) NB=no baggage 无行李45) N/S=no show 未到预订46) OT=overtime 加班47) PA=Public area48) PSB=public security bureau 公安局49) P/u=pick up 接机50) RO=reservation order 订单酒店前台常用术语解释1) Advance Deposit1.预付定金是指旅客在酒店定房时，酒店为确保经济效益（尤其在旺季）向客人收取的一笔定金。
酒店常用中英文缩写
部门：部门DEPARTMENT DEPT职位POSITION POS行政办EXECUTIVE OFFICE EO财务部FINANCE DEPARTMENT FIC会计部ACCOUNTING ACCT采购部PURCHASING DEPARTMENT PD酒水仓BEVERAGE STORE食品仓FOOD STORE日用品仓GENERAL STORE市场及销售部SALES&MARKETING DEPARTMENT S&M前厅部FRONT OFFICE DEPARTMENT F.O(F/O)管家部HOUSEKEEPING HSKP 洗衣房LAUNDRY ROOM LR布草房LINEN ROOM游泳池SWIMMING POOL餐饮部FOOD&BEVERAGE DEPARTMENT F&B中餐厅CHINESE RESTAURANT CHN REST西餐厅WEST RESTAURANT WEST REST日本餐厅JAPANESE RESTAURANT大堂吧LOBBY BAR送餐部ROOM SERVICE RM SVC宴会中心BANQUET CENTRE会议厅CONFERENCE HALL管事部STEWARD娱乐部ENTERTAINMENT DEPARTMENT ENT夜总会NIGHT CLUB桑拿SAUNA健身中心HEALTH CENTRE美容美发中心BEAUTY&BARBER CENTRE保龄球室BOWLING BALL工程部ENGINEERING DEPARTMENT ENG保安部SECURITY DEPARTMENT SEC人力资源部HUMAN&RESOURCES DEPARTMENT HR培训部TRAINING DEPARTMENT员工饭堂STAFF CANTEEN员工宿舍STAFF DORMITORY医务室CLINIC ROOM图书馆LIBRARY前厅各分部：接待处RECEPTION RECP行政楼层EXECUTIVE FLOOR E/F询问处INFORMATION INFM订房部RESERVATION RESV总机房OPERATOR/TELEPHONE ROOM OPT礼宾部CONCIERGE CON商务中心BUSINESS CENTRE BC大堂副理ASSISTANT MANAGER AM车队TRANSPORTATION TRA账务处CASHIER、ACCOUNTING DESK大堂LOBBY楼层FLOOR/F后勤办公室BACK OFFICE员工通道STAFF ENTRANCE职位：总经理GENERAL MANAGER GM行政助理ASSISTANT EXECUTIVE MANAGER AEM行政秘书EXECUTIVE SECRETARY财务总监FINANCIAL CONTROLLER FC总会计师CHIEF ACCOUNT成本会计师COSTACCOUNT采购部经理PURCHASING MANAGER PURCHASING MGR市场及销售总监DIRECTOR OF SALES&MARKETING DOS市场及销售副总监ASSISTANT DIRECTOR OF SALES&MARKETING ADOS市场及销售部经理SALES MANAGER销售员SALES前厅经理FRONT OFFICE MANAGER FOM前厅副经理ASSISTANT FRONT OFFICE MANAGER AFOM大堂副经理ASSISTANT MANAGER AM接待员RECEPTIONIST/ RECEPTION CLERK订房员RESERVATION CLERK RESV CLERK行李员BELL BOY/BELL MAN门童DOORMAN接线生OPERATOR司机DRIVER行政管家EXECUTIVE HOUSEKEEPER EH副行政管家ASSISTANT EXECUTIVE HOUSEKEEPER AEH助理管家ASSISTANT HOUSEKEEPER AH楼层服务员ROOM ATTENDANT ATT餐饮总监DIRECTOR OF FOOD&BEVERAGE DOFB行政总厨EXECUTIVE SOUS CHEF点心总厨DIM SUM CHEF人力资源部经理HUMAN& RESOURCES MANAGER HR MGR总工程师CHIEF ENGINEER值班工程师DUTY ENGINEER保安部经理SECURITY MANAGER保安主管CHIEF SECURITY经理MANAGER MGR主任SUPERVISOR SUP领班CAPTAIN CAP秘书SECRETARY文员CLERK服务员WAITER 行政值班经理EXECUTIVE ON DUTY MANAGER EOD值班经理DUTY MANAGER DM接待处：入住CHECK-IN C/I退房CHECK - OUT C/ O预订BOOKING、RESERVATION BKG预期抵店ARRIVAL、DUTE IN ARL提前抵达EARLY ARRIVAL预期离店DEPARTURE、DUTE OUT DEPT确认CONFIRMATION CONFIRM再次确认RE - CONFIRM RE-CFRM取消CANCELLATION CANCELL订金DEPOSIT价格RATE RTE价钱PRICE封房BLOCK续住EXTENSION EXTEN客服类：顾客、宾客CLIENT、GUEST散客WALK IN W/I、FIT团队GROUP GRP商务客COMMERCIAL GUEST COMM GST商务合同CORPORATE CONTRACT 长住客LONG STAY GUEST L/S GST贵宾VERY IMPORTANT PERSON VIP旅行社TRAVEL AGENT TVL AGT自用房HOUSE USE H/U公司COMPANY COM付帐(动)PAY付帐(名)PAYMENT信用卡CREDIT CARD现金CASH尽快AS SOON AS POSSIBLE ASAP资料INFORMATION INFM电话TELEPHONE TEL传真FACSIMILE FAX电传TELEX TLX电报CABLE CBL地址ADDRESS ADD复印(机)COPY(MACHINE)网络INTERNET电脑COMPUTER打印机PRINTER机票FLIGHT TICKET打字TYPING充电CHARGE A BATTERY充电器CHARGER留言MESSAGE内播电影IN-HOUSE MOVIE对方付费电话COLLECT CALL酒店帐HOUSE ACCOUNT H/A国内长途 ------IDD国际长途 ------DDD市内电话CITY CALL分机EXTENSION EXTN服务台COUNTER唤醒服务WAKE UP CALL叫早服务MORNING CALL请勿打扰DO NOT DISTURB DND天气WEATHER 出租车TAXI面包车VEHICLE中巴COACH报纸NEWSPAPER信件MAIL电视TELEVISION TV背景音乐BACK GROUND MUSIC小酒吧MINI BAR冰箱REFRIGERATOR客房保险箱MINI SAFE/PERSONAL SAFE吹风筒HAIR DRYER电热水壶ELECTRIC HEATING KETTLE中央空调INDIVIDUAL CONTROLLED AIR-CONDITION洗衣LAUNDRY干洗DRY-CLEANING熨烫VALET SERVICE失物招领LOST AND FOUND早餐BREAKFAST B’FAST美式早餐AMERICAN BREAKFAST ABF欧陆式早餐CONTINENTAL BREAKFAST CBF东方式早餐ORIENTAL BREAKFAST OBF午餐LUNCH LNH晚餐DINNER DNR人民币 ------RMB港币 ------HKD美元 ------USD按摩MASSAGE蒸汽浴STEAM BATH邻近房ADJOINING ROOM付款方式ADVANCE PAYMENT礼仪AMENITY住房平均价格AVERAGE ROOM RATE A.R.R收款的指令BILLING INSTRUCTION取消CANCELLATION不收费房COMPLIMENTARY COMP连通房CONNECTING续住EXTENSION加床EXTRA BED预报FORECAST客人帐单GUEST FOLIO管家部报表HOUSEKEEPING REPORT加入JOIN-IN超过退房时间LATE CHECK-OUT记事本LOG BOOK净价NET RATE坏房OUT OF ORDER O.O.O包价PACKAGE长包房PERMANENT ROOM门市价RACK RATE登记REGISTER登记卡REGISTRATION CARD转房ROOM CHANGE房价ROOM RATE房间种类ROOM TYPE团体住房名单ROOM LIST同住SHARE WITH旅行社TRAVEL AGENT升级UPGRADE空房VACANT ROOM贵宾VERY IMPORTANT PERSON V.I.P国家：阿根廷ARGENTINA AR澳大利亚AUSTRALIA AU奥地利AUSTRIA AT巴哈马BAHAMAS BS比利时BELGIUM(BELGIQUE)BE贝宁BENIN BJ玻利维亚BOLIVLA BO 巴西BRAZIL(BRASIL)BR英国BRITAIN UK缅甸BURMA MM加拿大CANADA CA智利CHILE CL丹麦DENMARK(DANMARK)DK德国DEUTSCHLAND DE厄瓜多尔ECUADOR EC斐济FIJI FJ法国FRANCEE FR加蓬GABON GA希腊GREECE GR厄地马拉GUATEMALA瓦亚那GUYANA GY海地HAITI HT洪都拉斯HONDURAS HN香港HONG KONG HK印度INDIA IND印度尼西亚INDONESIA伊拉克IRAQ IQ爱尔兰IRELAND IE以色列ISRAEL IL意大利ITALY(ITALIA)IT牙买加JAMAICA JM日本JAPAN JP约旦JORDAN JO基里巴斯KIRIBATI KI卢森堡LUXEMBOURG LU马达加斯加MADAGASCAR(MALAGASY)MG 澳门MACAO MO马来西亚MALAYSIA MY毛里求斯MAURITIUS MU 墨西哥MEXICO MX尼泊尔NEPAL NP荷兰NETHERLANDS (HOLLAND)NL新西兰NEW ZEALAND NZ尼日尔NIGER NE尼日利亚NIGERIA NG挪威NORWAY NO巴基斯坦PAKISTAN PK巴拿马PANAMA PA巴拉瓦PARAGUAY PY秘鲁PERU PE菲律宾PHILIPPINES PH葡萄牙PORTUGAL PT沙特阿拉伯SAUDI ARABLA SA赛舌尔SEYCHELLES新加坡SINGAPORE SG南非SOUTH AFRICA ZA西班牙SPAIN(ESPANA)斯里兰卡SRI LANKA苏里南SURINAME SR斯威士兰SWAZILAND SZ 瑞典SWEDEN(SVERIGE)SE瑞士SWITZERLAND(SUISSE)泰国THAILAND TH汤加TONGA TO特立尼达和多巴哥TRINIDAD ANDTOBAGO突尼斯TUNISIA美国UNITED STATES OF AMERICA U.S.A乌拉圭URUGUAY UY委内瑞拉VENEZUELA VE南斯拉夫YUGOSLAVLA YU扎伊尔ZAIRE ZR巴林BANGLADESH BH孟加拉BERMUDA BD百慕达BRAZIL BM塞浦路斯CYPRUS捷克共和国CZECH REPUBLIC CZ 多明尼加共和国DOMINICAN REPUBLIC DM埃及EGYPT EG芬兰FINLAND FI伊朗IRAN IR喀麦隆CAMEROON CM直布罗陀GIBRALTOR GI哥伦比亚COLOMBIA CO巴布亚新几内亚NAPUA NEW GUINEN PG南朝SOUTH KOREN叙利亚SYRIA SY坦桑尼亚TANZANIA TZ土耳其TURKEY TR赞比亚ZAMBIA ZM津巴布韦ZIMBAWE ZW也门共和国YEMEN REPUBLIC YE营业利润贡献Contribution to Trading Profit CTP总经营利润Gross Operating Profit GOP平均每间可卖房间的收入Revenue Per Available Room RevPAR收入产生指数Revenue Generation Index RGI宾客意见调查系统Guest Satisfaction Tracking System GSTS员工满意度调查Employee Satisfaction Pulse Survey ESPS全面质量管理Total Quality Management TQM质量评估系统Quality Evaluation System QES酒店经营管理系统Property Management System PMS(标准经营程序) Standard Operating Procedures SOP重要公司协议价(Key Negotiated Rate)KNR当地公司协议价(Local Negotiated Rate)LNR 合作协议申请Request for Proposal RFP散客Fully Independent Traveler FIT综合经营计划Integrated Business Plan IBP预订中心的预订系统Virtual Central Reservation Office VCRO。
关于酒店职位英文缩写汇总
关于酒店职位英文缩写汇总GM--- 总经理DGM---ERAL 副总DOR---R OF ROOMS 客务部总监AM---NT 大堂经理(住店时投诉可以找的人)FIN--- 财务部DOF---R OF 财务总监DOM---R &NG 销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT ANAGER 前厅部经理FD---FRONT DESK 前台CONC---GE 礼宾部BC---S CENTER 商务中心F&B---FOOD&E餐饮部ENG---RING 工程部HK---EPING 客房部HR---HUMAN ES 人力资源部市场营销部=sales & Marketing Division销售部=Sales Department公关部=Public Relation Department预订部=Reservation Department客务部=Room Division前厅部=Front Office Department管家部=Housekeeping Department餐饮部=Food & Beverage Department康乐部=Recreation and Entertainment Department 工程部=Engineering Department保安部=Security Department行政部=Rear-Service Department商场部=Shopping Arcade人力资源开发总监=Director of Human Resources 人事部经理=Personnel Manager培训部经理=Training Manager督导部经理=Quality Inspector人事主任=Personnel Officer培训主任=Training Officer财务总监=Financial Controller财务部经理=Chief Accountant成本部经理=Cost Controller采购部经理=Purchasing Manager采购部主管=Purchasing Officer电脑部经理=EDP Manager总出纳=Chief Cashier市场营销总监=Director of Sales and Marketing 销售部经理=Director of Sales公关经理=P.R.Manager宴会销售经理=Banquet Sales Manager销售经理=Sales Manager宴会销售主任=Banquet Sales Officer销售主任=Sales Officer高级销售代表=Senior Sales E某ecutive销售代表=Sales E某ecutive公关代表=P.R. RepresentativeE某ecutive Office=总行政办公室宾客关系主任=Guest Relation Officer公关部经理=Public Relation Manager公关部主任=Public Relation Supervisor客户经理=Account Manager高级客户经理=Senior Account Manager资深美工=Senior Artist美工=Artist销售部联络主任=Sales Coordinator资深销售中心预订员=Sales Center Senior Reservation Clerk 销售中心主任=Sales Center Supervisor礼宾部经理=Chief Concierge行李员=Bellboy女礼宾员=Door Girl礼宾司=Door ManAccounting=财务部Sales & MarketingDept=营销部General Manager=总经理Human Resource &Training Dept=人力资源及培训部Deputy General Manager=常务副总经理Room Division=房务部Food & Beverage Dept.=餐饮部Purchasing Dept=.采购部Electronic Data ProcessingDept.=电脑部Security Dept.=保安部Engineer Dept.=工程部客房总监=Director of Housekeeping前厅部经理=Front Office Manager前厅部副经理=Asst . Front Office Manager大堂副理=Assistant Manager礼宾主管=Chief Concierger客务主任=Guest Relation Officer接待主管=Chief Concierge接待员=Receptionist车队主管=Chief Driver出租车订车员=Ta某i Service Clerk行政管家=E某ecutive Housekeeper行政副管家=Assistant E某ecutive Housekeeper 办公室文员=Order Taker客房高级主任=Senior Supervisor楼层主管=Floor supervisor楼层领班=Floor Captain客房服务员=Room Attendant洗衣房经理=Laundry Manager餐饮总监=F&B Director餐饮部经理=F&B Manager西餐厅经理=Western Restaurant Manager中餐厅经理=Chinese Restaurant Manager咖啡厅经理=Coffee Shop Manager餐饮部秘书=F&B Secretary领班=Captain迎宾员=Hostess服务员=Waiter ,waitress传菜=Bus Boy, Bus Girl行政总厨=E某ecutive chef中厨师长=Sous Chef(Chinese Kitchen)西厨师长=Sous Chef(Western Kitchen)西饼主管=Chief Baker工程总监=Chief Engineer工程部经理=Engineering Manager值班工程师=Duty Engineer保安部经理=Security Manager保安部副经理=Asst. Security Manager保安部主任=Security Manager保安员=Security Manager商场部经理=Shop Manager商场营业员=Shop Assistant市场营销部=Sales&Marketing Department礼宾司=Chief Concierge房务部=Room Division康体部=Recreation Department娱乐部=Entertainment Department销售部总监=Director of Sales高级销售代表=Senior Sales Representative 销售代表=Sales Representative行政总厨=E某ecutive chief。
酒店英语缩写
GM---GENERAL MANAGER 总经理DGM---DUTY GENERAL MANAGER 副总DOR---DIRECTOR OF ROOMS 客务部总监AM---ASSISTANT MANAGER 大堂经理（住店时投诉可以找的人）FIN---FINANCE 财务部DOF---DIRECTOR OF FINANCE 财务总监DOM---DIRECTOR OF SALES&MARKETING 销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理FD---FRONT DESK 前台CONC---CONCIERGE 礼宾部BC---BUSINESS CENTER 商务中心(不同于B.C. ---BEFORE CHRIST)公元前CL---CLOUB LOUNGE 行政酒廊HC--HEALTH CLUB 健康中心TC---TICKET CENTER 票务中心F&B---FOOD&BEVERAGE 餐饮部ENG---ENGINEERING 工程部HK---HOUSEKEEPING 客房部HR---HUMAN RESOURCES 人力资源部2\酒店专业英文及缩写2008-03-26 10:59平均房价指数ARI: Average Rate Index; CTP营业利润贡献:Contribution to Trading Profit;GOP总经营利润:Gross Operating Profit;RevPAR平均每间可卖房间的收入:Revenue Per Available Room ;RGI收入产生指数:Revenue Generation Index;GSTS宾客意见调查系统:Guest Satisfaction Tracking System;ESPS员工满意度调查:ESPS=Employee Satisfaction Pulse Survey ;TQM全面质量管理:TQM= Total Quality Management ;QES质量评估系统:QES= Quality Evaluation System ;PMS酒店经营管理系统: PMS= Property Management System ;SOP(标准经营程序): SOP= Standard Operating Procedures ;KNR重要公司协议价:KNR (Key Negotiated Rate);LNR"当地"公司协议价:LNR(Local Negotiated Rate);RFP合作协议申请:RFP= Request for Proposal ;FIT (散客):FIT=Fully Independent Traveler ;DND (请勿打扰):DN D= Do Not Disturb ;VIP (非常重要的人)：VIP= Very Important Person ;IBP(综合经营计划)：IBP= Integrated Business Plan；VCRO预订中心的预订系统：VCRO= Virtual Central Reservation OfficeGRO 客务关系主任General Register Office ，希望得到您的帮助！补充回答：首席品牌官【CBO】 chief brand officer首席文化官【CCO】 Chief Cultural Officer开发总监【CDO】 chief Development officer人事总监【CHO】 Chief Human resource officer首席信息官【CIO】 chief information officer首席知识官【CKO】 chief knowledge officer首席市场官【CMO】 chief Marketing officer首席谈判官【CNO】 chief Negotiation officer首席营运官【COO】 chief Operation officer公关总监【CPO】 chief Public relation officer质量总监【CQO】 chief Quality officer销售总监【CSO】 chief Sales officer首席技术官【CTO】 chief Technology officer评估总监【CVO】 chief Valuation officerCAO：Answerer 首席答辩人，专门负责解答媒体、债权人和用户等有关网站倒闭问题的询问。
酒店前台专业术语常见缩写及解释
酒店前台专业术语常见缩写1)RM= room 房间2)D/O=due out 预退/预离3)P/B=Pay by 由…付费4)P/F=Pay for 为…付费5)G/F=guarantee for 为…担保6)G/B= guarantee by 由..担保7)O/S=outside guest 非住店客人8)S/O=sleep out 外宿9)ID=identification card 身份证10)TA=Travel Agent 导游/旅行社11)CC=Credit Card 信用卡12)CA=Cash 现金13)AUTH=Authorization 预授权14)DEP=Deposit 押金15)DNC=Do not change 勿改16)WI=Walk in 散客17)FIT=frequent individual traveler 散客18)GTD=Guaranteed 担保19)CXL=cancel 取消20)POA=pay own account 自付21)PTY=party 团队22)GRP=group 团队23)L/O=late check out 延迟退房24)EXT=extend 续住25)HDC=half day of charge 半天房费26)FDC=full day of charge 全天房费27)FOC=Free of charge 免费28)RR/RT=room rate /room charge 房费29)UPG=upgrade 升级30)UPS=up sell 增值销售31)COMP=complimentary 免费32)HSE=house use 自用33)ETA=expected time of arrival 预抵日期34)ETD=expected time of departure 预离日期35)RC= registration card 入住登记单36)RSVN=reservation 预订37)BBF=breakfast 早餐38)CBF=child breakfast 儿童早餐39)DND=do notdisturb 请勿打扰40)DNM=do not move 勿动41)pkg=package 套餐/包价42)pax=people 人员43)N/A=no answer 无应答44)NB=no baggage 无行李45)N/S=no show 未到预订46)OT=overtime 加班47)PA=Public area48)PSB=public security bureau 公安局49)P/u=pick up 接机50)RO=reservation order 订单酒店前台常用术语解释1)Advance Deposit1.预付定金是指旅客在酒店定房时，酒店为确保经济效益（尤其在旺季）向客人收取的一笔定金。
酒店常用中英文缩写
部门DEPARTMENT DEPT职位POSITION POS行政办EXECUTIVE OFFICE EO财务部FINANCE DEPARTMENT FIC会计部ACCOUNTING ACCT采购部PURCHASING DEPARTMENT PD酒水仓BEVERAGE STORE食品仓FOOD STORE日用品仓GENERAL STORE市场及销售部SALES & MARKETING DEPARTMENT S &M前厅部FRONT OFFICE DEPARTMENT F.O (F/O) 管家部HOUSEKEEPING HSKP洗衣房LAUNDRY ROOM LR布草房LINEN ROOM游泳池SWIMMING POOL餐饮部FOOD & BEVERAGE DEPARTMENT F & B 中餐厅CHINESE RESTAURANT CHN REST西餐厅WEST RESTAURANT WEST REST日本餐厅JAPANESE RESTAURANT大堂吧LOBBY BAR送餐部ROOM SERVICE RM SVC宴会中心BANQUET CENTRE会议厅CONFERENCE HALL管事部STEWARD娱乐部ENTERTAINMENT DEPARTMENT ENT夜总会NIGHT CLUB桑拿SAUNA健身中心HEALTH CENTRE美容美发中心BEAUTY & BARBER CENTRE保龄球室BOWLING BALL工程部ENGINEERING DEPARTMENT ENG 保安部SECURITY DEPARTMENT SEC 人力资源部HUMAN & RESOURCESDEPARTMENT HR培训咅B TRAINING DEPARTMENT员工饭堂STAFF CANTEEN员工宿舍STAFF DORMITORY医务室CLINIC ROOM图书馆LIBRARY前厅各分部：接待处RECEPTION RECP 行政楼层EXECUTIVE FLOOR E/F询问处INFORMATION INFM 订房部RESERVATION RESV 总机房OPERATOR / TELEPHONE ROOM OPT 礼宾部CONCIERGE CON商务中心BUSINESS CENTRE BC 大堂畐U理ASSISTANT MANAGER AM 车队TRANSPORTATION TRA 账务处CASHIER、ACCOUNTING DESK 大堂LOBBY 楼层FLOOR / F 后勤办公室BACK OFFICE 员工通道STAFF ENTRANCE职位：总经理GENERAL MANAGER GM行政助理ASSISTANT EXECUTIVE MANAGERAEM行政秘书EXECUTIVE SECRETARY财务总监FINANCIAL CONTROLLER FC总会计师CHIEF ACCOUNT成本会计师COST ACCOUNT采购部经理PURCHASING MANAGERPURCHASING MGR市场及销售总监DIRECTOR OF SALES & MARKETING DOS市场及销售副总监ASSISTANT DIRECTOR OFSALES & MARKETING ADOS市场及销售部经理SALES MANAGER销售员SALES SALES前厅经理FRONT OFFICE MANAGER FOM 前厅副经理ASSISTANT FRONT OFFICE MANAGER AFOM大堂副经理ASSISTANT MANAGER AM 接待员RECEPTIONIST / RECEPTION CLERK 订房员RESERVATION CLERK RESV CLERK 行李员BELL BOY / BELL MAN门童DOORMAN接线生OPERATOR司机DRIVER行政管家EXECUTIVE HOUSEKEEPER EH畐幷亍政管家ASSISTANT EXECUTIVE HOUSEKEEPER AEH助理管家ASSISTANT HOUSEKEEPER AH 楼层服务员ROOM ATTENDANT ATT餐饮总监DIRECTOR OF FOOD & BEVERAGEDOFB行政总厨EXECUTIVE SOUS CHEF点心总厨DIM SUM CHEF人力资源部经理HUMAN & RESOURCES MANAGER HR MGR总工程师CHIEF ENGINEER值班工程师DUTY ENGINEER保安部经理SECURITY MANAGER保安主管CHIEF SECURITY经理MANAGER MGR主任SUPERVISOR SUP领班CAPTAIN CAP秘书SECRETARY文员CLERK服务员WAITER行政值班经理EXECUTIVE ON DUTY MANAGER EOD值班经理DUTY MANAGER DM酒店常用术语：接待处用语：入住CHECK - IN C / I退房CHECK - OUT C / O预订BOOKING 、RESERVATION BKG预期抵店ARRIVAL 、DUTE IN ARL提前抵达EARLY ARRIVAL预期离店DEPARTURE 、DUTE OUT DEPT 续住EXTENSION EXTEN客类：顾客、宾客CLIENT 、GUEST散客WALK IN W / I 、FIT团队GROUP GRP商务客COMMERCIAL GUEST COMM GST商务合同CORPORATE CONTRACT 长住客LONG STAY GUEST L / S GST 贵宾VERY IMPORTANT PERSON VIP旅行社TRAVEL AGENT TVL AGT 自用房HOUSE USE H/U公司COMPANY COM付帐（动）PAY 付帐（名）PAYMENT 信用卡CREDIT CARD 现金CASH尽快AS SOON AS POSSIBLE ASAP 资料INFORMATION INFM电话TELEPHONE TEL传真FACSIMILE FAX电传TELEX TLX电报CABLE CBL地址ADDRESS ADD复印（机）COPY （MACHINE）网络INTERNET 电脑COMPUTER 打印机PRINTER 机票FLIGHT TICKET 打字TYPING充电CHARGE A BATTERY充电器CHARGER留言MESSAGE内播电影IN-HOUSE MOVIE确认CONFIRMATION CONFIRM 再次确认RE - CONFIRM RE-CFRM 对方付费电话COLLECT CALL 酒店帐HOUSE ACCOUNT H/A取消CANCELLATION CANCELL 国内长途——IDD订金DEPOSIT 国际长途——DDD价格RATE RTE价钱PRICE 市内电话CITY CALL封房BLOCK 分机EXTENSION EXTN住房平均价格 AVERAGE ROOM RATE A.R.R 收款的指令 BILLING INSTRUCTION 取消 CANCELLATION不收费房 COMPLIMENTARY COMP 连通房 CONNECTING 续住 EXTENSIONM 床 EXTRA BED预报 FORECAST 客人帐单 GUEST FOLIO管家部报表 HOUSEKEEPING REPORT 加入 JOIN-IN超过退房时间 LATE CHECK-OUT 记事本LOG BOOK 净价 NET RATE坏房 OUT OF ORDER O.O.O 包价 PACKAGE长包房 PERMANENT ROOM 门市价RACK RATE 登记 REGISTER登记卡 REGISTRATION CARD 转房 ROOM CHANGE房价 ROOM RATE 房间种类 ROOM TYPE 团体住房名单 ROOM LIST 同住 SHARE WITH旅行社 TRAVEL AGENT 升级 UPGRADE 空房 VACANT ROOM 贵宾 VERY IMPORTANT PERSON V.I.P营业利润贡献 Co ntribution to Tradi ng ProfitCTP总经营利润 Gross Operat ing Profit GOP 平均每间可卖房间的收入Revenue Per AvailableRoom RevPAR收入产生指数 Revenue Gen erati on In dex RGI 宾客意见调查系统 Guest Satisfaction Tracki ngSystem GSTS员工满意度调查 Employee Satisfaction Pulse SurveyESPS全面质量管理 Total Quality Man ageme nt TQM服务台 COUNTER 唤醒服务 WAKE UP CALL 叫早服务 MORNING CALL 请勿打扰 DO NOT DISTURB DND 天气 WEATHER 出租车TAXI 面包车VEHICLE 中巴COACH 报纸 NEWSPAPER 信件MAIL电视 TELEVISION TV 背景音乐 BACK GROUND MUSIC 小酒吧MINI BAR 冰箱 REFRIGERATOR客房保险箱 MINI SAFE / PERSONAL SAFE 吹风筒 HAIR DRYER电热水壶 ELECTRIC HEATING KETTLE 中央空调 INDIVIDUAL CONTROLLEDAIR-CONDITION洗衣 LAUNDRY 干洗 DRY-CLEANING 熨 烫 VALET SERVICE 失物招领 LOST AND FOUND 早餐 BREAKFAST'BFAST美式早餐 AMERICAN BREAKFAST ABF 欧陆式早餐CONTINENTAL BREAKFAST CBF 东方式早餐 ORIENTAL BREAKFAST OBF午餐 LUNCH LNH 晚餐 DINNER DNR 人民币——RMB 港币——HKD 美元——USD 按摩 MASSAGE 蒸汽浴STEAM BATH 邻近房 ADJOINING ROOM 付款方式 ADVANCE PAYMENT 礼仪 AMENITY质量评估系统Quality Evaluation System QES 酒店经营管理系统Property Ma nageme nt System PMS(标准经营程序)Standard Operating Procedures SOP 重要公司协议价(Key Negotiated Rate) KNR当地”公司协议价(Local Negotiated Rate) LNR 合作协议申请Request for Proposal RFP 散客Fully Independent Traveler FIT综合经营计划In tegrated Busi ness Pla n IBP 预订中心的预订系统Virtual Ce ntral Reservatio nOffice VCRO国家：以色列ISRAEL IL意大利ITALY(ITALIA) IT 牙买加JAMAICA JM 日本JAPAN JP 约旦JORDAN JO基里巴斯KIRIBATI KI卢森堡LUXEMBOURG LU马达加斯加MADAGASCAR (MALAGASY) MG 澳门MACAO MO马来西亚MALAYSIA MY毛里求斯 MAURITIUS MU 墨西哥MEXICO MX 尼泊尔NEPAL NP荷兰 NETHERLANDS (HOLLAND) NL 新西兰 NEWZEALAND NZ 尼日尔NIGER NE 尼日利亚 NIGERIA NG挪威 NORWAY NO 巴基斯坦 PAKISTAN PK 巴拿马PANAMA PA 巴拉瓦 PARAGUAY PY 秘鲁PERU PE菲律宾 PHILIPPINES PH 葡萄牙 PORTUGAL PT 沙特阿拉伯 SAUDI ARABLA SA 赛舌尔 SEYCHELLES 新加坡 SINGAPORE SG 南非 SOUTH AFRICA ZA西班牙 SPAIN (ESPANA)斯里兰卡 SRI LANKA 苏里南 SURINAME SR 斯威士兰 SWAZILAND SZ 瑞典 SWEDEN (SVERIGE) SE 瑞士 SWITZERLAND (SUISSE) 泰国 THAILAND TH 汤加 TONGA TO特立尼达和多巴哥 TRINIDAD AND TOBAGO阿根廷 ARGENTINA AR 澳大利亚AUSTRALIA AU 奥地禾 U AUSTRIA AT巴哈马 BAHAMAS BS比禾 U 时 BELGIUM (BELGIQUE) BE 贝宁 BENIN BJ玻利维亚 BOLIVLA BO 巴西 BRAZIL(BRASIL) BR 英国 BRITAIN UK 缅甸 BURMA MM 力口拿大CANADA CA 智禾 U CHILE CL 丹麦 DENMARK(DANMARK) DK 德国 DEUTSCHLAND DE 厄瓜多尔 ECUADOR EC 斐济FIJI FJ 法国 FRANCEE FR 力口蓬 GABON GA 希腊 GREECE GR 厄地马拉 GUATEMALA 瓦亚那 GUYANA GY海地 HAITI HT洪都拉斯 HONDURAS HN 香港 HONGKONG HK 印度 INDIA IND印度尼西亚 INDONESIA 伊拉克IRAQIQ 爱尔兰IRELAND IE突尼斯TUNISIA美国UNITED STATES OF AMERICA U.S.A乌拉圭URUGUAY UY委内瑞拉VENEZUELA VE南斯拉夫YUGOSLAVLA YU扎伊尔ZAIRE ZR巴林BANGLADESH BH孟加拉BERMUDA BD百慕达BRAZIL BM塞浦路斯CYPRUS捷克共和国CZECH REPUBLIC CZ多明尼加共和国DOMINICAN REPUBLIC DM 埃及EGYPT EG芬兰FINLAND FI伊朗IRAN IR喀麦隆CAMEROON CM直布罗陀GIBRALTOR GI哥伦比亚COLOMBIA CO巴布亚新几内亚NAPUA NEW GUINEN PG 南朝SOUTH KOREN 叙利亚SYRIA SY坦桑尼亚TANZANIA TZ土耳其TURKEY TR赞比亚ZAMBIA ZM津巴布韦ZIMBAWE ZW也门共和国YEMEN REPUBLIC YE。
0 酒店常用中英文缩写
酒店常用中英文缩写部门DEPARTMENT DEPT职位POSITION POS行政办EXECUTIVE OFFICE EO财务部FINANCE DEPARTMENT FIC会计部ACCOUNTING ACCT采购部PURCHASING DEPARTMENT PD酒水仓BEVERAGE STORE食品仓FOOD STORE日用品仓GENERAL STORE市场及销售部SALES & MARKETING DEPARTMENT S & M 前厅部FRONT OFFICE DEPARTMENT F.O (F/O)管家部HOUSEKEEPING HSKP洗衣房LAUNDRY ROOM LR布草房LINEN ROOM游泳池SWIMMING POOL餐饮部FOOD & BEVERAGE DEPARTMENT F & B中餐厅CHINESE RESTAURANT CHN REST西餐厅WEST RESTAURANT WEST REST日本餐厅JAPANESE RESTAURANT大堂吧LOBBY BAR送餐部ROOM SERVICE RM SVC宴会中心BANQUET CENTRE会议厅CONFERENCE HALL管事部STEWARD娱乐部ENTERTAINMENT DEPARTMENT ENT夜总会NIGHT CLUB桑拿SAUNA健身中心HEALTH CENTRE美容美发中心BEAUTY & BARBER CENTRE保龄球室BOWLING BALL工程部ENGINEERING DEPARTMENT ENG保安部SECURITY DEPARTMENT SEC人力资源部HUMAN & RESOURCES DEPARTMENT HR 培训部TRAINING DEPARTMENT员工饭堂STAFF CANTEEN员工宿舍STAFF DORMITORY医务室CLINIC ROOM图书馆LIBRARY前厅各分部：接待处RECEPTION RECP行政楼层EXECUTIVE FLOOR E/F询问处INFORMATION INFM订房部RESERVATION RESV总机房OPERATOR / TELEPHONE ROOM OPT礼宾部CONCIERGE CON商务中心BUSINESS CENTRE BC大堂副理ASSISTANT MANAGER AM车队TRANSPORTATION TRA账务处CASHIER 、ACCOUNTING DESK大堂LOBBY楼层FLOOR /F后勤办公室BACK OFFICE员工通道STAFF ENTRANCE职位：总经理GENERAL MANAGER GM行政助理ASSISTANT EXECUTIVE MANAGER AEM行政秘书EXECUTIVE SECRETARY财务总监FINANCIAL CONTROLLER FC总会计师CHIEF ACCOUNT成本会计师COST ACCOUNT采购部经理PURCHASING MANAGER PURCHASING MGR市场及销售总监DIRECTOR OF SALES & MARKETING DOS市场及销售副总监ASSISTANT DIRECTOR OF SALES & MARKETING ADOS 市场及销售部经理SALES MANAGER销售员SALES SALES前厅经理FRONT OFFICE MANAGER FOM前厅副经理ASSISTANT FRONT OFFICE MANAGER AFOM大堂副经理ASSISTANT MANAGER AM接待员RECEPTIONIST / RECEPTION CLERK订房员RESERVATION CLERK RESV CLERK行李员BELL BOY / BELL MAN门童DOORMAN接线生OPERATOR司机DRIVER行政管家EXECUTIVE HOUSEKEEPER EH副行政管家ASSISTANT EXECUTIVE HOUSEKEEPER AEH助理管家ASSISTANT HOUSEKEEPER AH楼层服务员ROOM ATTENDANT ATT餐饮总监DIRECTOR OF FOOD & BEVERAGE DOFB行政总厨EXECUTIVE SOUS CHEF点心总厨DIM SUM CHEF人力资源部经理HUMAN & RESOURCES MANAGER HR MGR 总工程师CHIEF ENGINEER值班工程师DUTY ENGINEER保安部经理SECURITY MANAGER保安主管CHIEF SECURITY经理MANAGER MGR主任SUPERVISOR SUP领班CAPTAIN CAP秘书SECRETARY文员CLERK服务员WAITER行政值班经理EXECUTIVE ON DUTY MANAGER EOD值班经理DUTY MANAGER DM酒店常用术语：接待处用语：入住CHECK - IN C / I退房CHECK - OUT C / O预订BOOKING 、RESERVATION BKG预期抵店ARRIVAL 、DUTE IN ARL提前抵达EARLY ARRIVAL预期离店DEPARTURE 、DUTE OUT DEPT确认CONFIRMATION CONFIRM再次确认RE - CONFIRM RE-CFRM取消CANCELLATION CANCELL订金DEPOSIT价格RATE RTE价钱PRICE封房BLOCK续住EXTENSION EXTEN客类：顾客、宾客CLIENT 、GUEST散客WALK IN W / I、FIT团队GROUP GRP商务客COMMERCIAL GUEST COMM GST商务合同CORPORATE CONTRACT长住客LONG STAY GUEST L / S GST 贵宾VERY IMPORTANT PERSON VIP旅行社TRAVEL AGENT TVL AGT自用房HOUSE USE H/U公司COMPANY COM付帐(动) PAY付帐(名) PAYMENT]信用卡CREDIT CARD现金CASH尽快AS SOON AS POSSIBLE ASAP 资料INFORMATION INFM电话TELEPHONE TEL传真FACSIMILE FAX电传TELEX TLX电报CABLE CBL地址ADDRESS ADD复印(机) COPY (MACHINE)网络INTERNET电脑COMPUTER打印机PRINTER机票FLIGHT TICKET打字TYPING充电CHARGE A BATTERY充电器CHARGER留言MESSAGE内播电影IN-HOUSE MOVIE对方付费电话COLLECT CALL酒店帐HOUSE ACCOUNT H/A国内长途------IDD国际长途------DDD市内电话CITY CALL分机EXTENSION EXTN服务台COUNTER唤醒服务WAKE UP CALL叫早服务MORNING CALL请勿打扰DO NOT DISTURB DND天气WEATHER出租车TAXI面包车VEHICLE中巴COACH报纸NEWSPAPER信件MAIL电视TELEVISION TV背景音乐BACK GROUND MUSIC小酒吧MINI BAR冰箱REFRIGERATOR客房保险箱MINI SAFE / PERSONAL SAFE吹风筒HAIR DRYER电热水壶ELECTRIC HEATING KETTLE中央空调INDIVIDUAL CONTROLLED AIR-CONDITION洗衣LAUNDRY干洗DRY-CLEANING熨烫VALET SERVICE失物招领LOST AND FOUND早餐BREAKFAST B’FAST美式早餐AMERICAN BREAKFAST ABF欧陆式早餐CONTINENTAL BREAKFAST CBF东方式早餐ORIENTAL BREAKFAST OBF午餐LUNCH LNH晚餐DINNER DNR人民币------ RMB港币------ HKD美元------ USD按摩MASSAGE蒸汽浴STEAM BATH邻近房ADJOINING ROOM付款方式ADVANCE PAYMENT礼仪AMENITY住房平均价格AVERAGE ROOM RATE A.R.R收款的指令BILLING INSTRUCTION取消CANCELLATION不收费房COMPLIMENTARY COMP连通房CONNECTING续住EXTENSION加床EXTRA BED预报FORECAST客人帐单GUEST FOLIO管家部报表HOUSEKEEPING REPORT加入JOIN-IN超过退房时间LATE CHECK-OUT记事本LOG BOOK净价NET RATE坏房OUT OF ORDER O.O.O包价PACKAGE长包房PERMANENT ROOM门市价RACK RATE登记REGISTER登记卡REGISTRATION CARD转房ROOM CHANGE房价ROOM RATE房间种类ROOM TYPE团体住房名单ROOM LIST同住SHARE WITH旅行社TRAVEL AGENT升级UPGRADE空房VACANT ROOM贵宾VERY IMPORTANT PERSON V.I.P营业利润贡献Contribution to Trading Profit CTP总经营利润Gross Operating Profit GOP平均每间可卖房间的收入Revenue Per Available Room RevPAR 收入产生指数Revenue Generation Index RGI宾客意见调查系统Guest Satisfaction Tracking System GSTS员工满意度调查Employee Satisfaction Pulse Survey ESPS全面质量管理Total Quality Management TQM质量评估系统Quality Evaluation System QES酒店经营管理系统Property Management System PMS(标准经营程序) Standard Operating Procedures SOP重要公司协议价(Key Negotiated Rate)KNR当地"公司协议价(Local Negotiated Rate)LNR合作协议申请Request for Proposal RFP散客Fully Independent Traveler FIT综合经营计划Integrated Business Plan IBP预订中心的预订系统Virtual Central Reservation Office VCRO国家:阿根廷ARGENTINA AR澳大利亚AUSTRALIA AU奥地利AUSTRIA AT巴哈马BAHAMAS BS比利时BELGIUM (BELGIQUE)BE贝宁BENIN BJ玻利维亚BOLIVLA BO巴西BRAZIL (BRASIL)BR英国BRITAIN UK缅甸BURMA MM加拿大CANADA CA智利CHILE CL丹麦DENMARK (DANMARK)DK德国DEUTSCHLAND DE厄瓜多尔ECUADOR EC斐济FIJI FJ法国FRANCEE FR加蓬GABON GA希腊GREECE GR厄地马拉GUATEMALA瓦亚那GUYANA GY海地HAITI HT洪都拉斯HONDURAS HN香港HONG KONG HK印度INDIA IND印度尼西亚INDONESIA伊拉克IRAQ IQ爱尔兰IRELAND IE以色列ISRAEL IL意大利ITALY(ITALIA)IT牙买加JAMAICA JM日本JAPAN JP约旦JORDAN JO基里巴斯KIRIBATI KI卢森堡LUXEMBOURG LU马达加斯加MADAGASCAR (MALAGASY)MG澳门MACAO MO马来西亚MALAYSIA MY毛里求斯MAURITIUS MU墨西哥MEXICO MX尼泊尔NEPAL NP荷兰NETHERLANDS (HOLLAND)NL新西兰NEW ZEALAND NZ尼日尔NIGER NE尼日利亚NIGERIA NG挪威NORWAY NO巴基斯坦PAKISTAN PK巴拿马PANAMA PA巴拉瓦PARAGUAY PY秘鲁PERU PE菲律宾PHILIPPINES PH葡萄牙PORTUGAL PT沙特阿拉伯SAUDI ARABLA SA赛舌尔SEYCHELLES新加坡SINGAPORE SG南非SOUTH AFRICA ZA西班牙SPAIN (ESPANA)斯里兰卡SRI LANKA苏里南SURINAME SR斯威士兰SWAZILAND SZ瑞典SWEDEN (SVERIGE)SE瑞士SWITZERLAND (SUISSE)泰国THAILAND TH汤加TONGA TO特立尼达和多巴哥TRINIDAD AND TOBAGO 突尼斯TUNISIA美国UNITED STATES OF AMERICA U.S.A乌拉圭URUGUAY UY委内瑞拉VENEZUELA VE南斯拉夫YUGOSLAVLA YU扎伊尔ZAIRE ZR巴林BANGLADESH BH孟加拉BERMUDA BD百慕达BRAZIL BM塞浦路斯CYPRUS捷克共和国CZECH REPUBLIC CZ多明尼加共和国DOMINICAN REPUBLIC DM 埃及EGYPT EG芬兰FINLAND FI伊朗IRAN IR喀麦隆CAMEROON CM直布罗陀GIBRALTOR GI哥伦比亚COLOMBIA CO巴布亚新几内亚NAPUA NEW GUINEN PG 南朝SOUTH KOREN叙利亚SYRIA SY坦桑尼亚TANZANIA TZ土耳其TURKEY TR赞比亚ZAMBIA ZM津巴布韦ZIMBAWE ZW也门共和国YEMEN REPUBLIC YE。
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酒店中常用的英文缩写 部 门 DEPARTMENT DEPT 职 位 POSITION POS 行政办 EXECUTIVE OFFICE EO 财务部 FINANCE DEPARTMENT FIC 会计部 ACCOUNTING ACCT 采购部 PURCHASING DEPARTMENT PD 酒水仓 BEVERAGE STORE 食品仓 FOOD STORE 日用品仓 GENERAL STORE 市场及销售部 SALES & MARKETING DEPARTMENT S & M 前厅部 FRONT OFFICE DEPARTMENT F.O (F/O) 管家部 HOUSEKEEPING HSKP 洗衣房 LAUNDRY ROOM LR 布草房 LINEN ROOM 游泳池 SWIMMING POOL 餐饮部 FOOD & BEVERAGE DEPARTMENT F & B 中餐厅 CHINESE RESTAURANT CHN REST
西餐厅 WEST RESTAURANT WEST REST 日本餐厅 JAPANESE RESTAURANT 大堂吧 LOBBY BAR 送餐部 ROOM SERVICE RM SVC 宴会中心 BANQUET CENTRE 会议厅 CONFERENCE HALL 管事部 STEWARD 娱乐部 ENTERTAINMENT DEPARTMENT ENT 夜总会 NIGHT CLUB 桑 拿 SAUNA 健身中心 HEALTH CENTRE 美容美发中心 BEAUTY & BARBER CENTRE 保龄球室 BOWLING BALL 工程部 ENGINEERING DEPARTMENT ENG 保安部 SECURITY DEPARTMENT SEC 人力资源部 HUMAN & RESOURCES DEPARTMENT HR 培训部 TRAINING DEPARTMENT 员工饭堂 STAFF CANTEEN 员工宿舍 STAFF DORMITORY 医务室 CLINIC ROOM
图书馆 LIBRARY 前厅各分部 ： 接待处 RECEPTION RECP 行政楼层 EXECUTIVE FLOOR E/F 询问处 INFORMATION INFM 订房部 RESERVATION RESV 总机房 OPERATOR / TELEPHONE ROOM OPT 礼宾部 CONCIERGE CON 商务中心 BUSINESS CENTRE BC 大堂副理 ASSISTANT MANAGER AM 车 队 TRANSPORTATION TRA 账务处 CASHIER 、 ACCOUNTING DESK 大堂 LOBBY 楼层 FLOOR / F 后勤办公室 BACK OFFICE 员工通道 STAFF ENTRANCE
职 位 ： 总经理 GENERAL MANAGER GM 行政助理 ASSISTANT EXECUTIVE MANAGER AEM 行政秘书 EXECUTIVE SECRETARY 财务总监 FINANCIAL CONTROLLER FC 总会计师 CHIEF ACCOUNT 成本会计师 COST ACCOUNT 采购部经理 PURCHASING MANAGER PURCHASING MGR 市场及销售总监 DIRECTOR OF SALES & MARKETING DOS 市场及销售副总监 ASSISTANT DIRECTOR OF SALES & MARKETING ADOS 市场及销售部经理 SALES MANAGER 销售员 SALES SALES 前厅经理 FRONT OFFICE MANAGER FOM 前厅副经理 ASSISTANT FRONT OFFICE MANAGER AFOM 大堂副经理 ASSISTANT MANAGER AM 接待员 RECEPTIONIST / RECEPTION CLERK 订房员 RESERVATION CLERK RESV CLERK 行李员 BELL BOY / BELL MAN 门童 DOORMAN 接线生 OPERATOR
司机 DRIVER 行政管家 EXECUTIVE HOUSEKEEPER EH 副行政管家 ASSISTANT EXECUTIVE HOUSEKEEPER AEH 助理管家 ASSISTANT HOUSEKEEPER AH 楼层服务员 ROOM ATTENDANT ATT 餐饮总监 DIRECTOR OF FOOD & BEVERAGE DOFB
行政总厨 EXECUTIVE SOUS CHEF 点心总厨 DIM SUM CHEF 人力资源部经理 HUMAN & RESOURCES MANAGER HR MGR 总工程师 CHIEF ENGINEER
值班工程师 DUTY ENGINEER 保安部经理 SECURITY MANAGER 保安主管 CHIEF SECURITY
经 理 MANAGER MGR 主 任 SUPERVISOR SUP 领 班 CAPTAIN CAP 秘 书 SECRETARY 文 员 CLERK 服务员 WAITER 行政值班经理 EXECUTIVE ON DUTY MANAGER EOD 值班经理 DUTY MANAGER DM
酒店常用术语 ： 接待处用语 ： 入 住 CHECK - IN C / I 退 房 CHECK - OUT C / O 预 订 BOOKING 、 RESERVATION BKG 预期抵店 ARRIVAL 、 DUTE IN ARL 提前抵达 EARLY ARRIVAL 预期离店 DEPARTURE 、 DUTE OUT DEPT 确 认 CONFIRMATION CONFIRM 再次确认 RE - CONFIRM RE-CFRM 取 消 CANCELLATION CANCELL 订 金 DEPOSIT 价 格 RATE RTE 价 钱 PRICE 封 房 BLOCK 续 住 EXTENSION EXTEN 客 类 ： 顾客 、 宾客 CLIENT 、 GUEST 散 客 WALK IN W / I 、 FIT 团 队 GROUP GRP 商务客 COMMERCIAL GUEST COMM GST 商务合同 CORPORATE CONTRACT 长住客 LONG STAY GUEST L / S GST 贵宾 VERY IMPORTANT PERSON VIP
旅行社 TRAVEL AGENT TVL AGT 自用房 HOUSE USE H/U
公 司 COMPANY COM 付帐(动) PAY 付帐(名) PAYMENT] 信用卡 CREDIT CARD 现 金 CASH 尽 快 AS SOON AS POSSIBLE ASAP 资 料 INFORMATION INFM 电 话 TELEPHONE TEL 传 真 FACSIMILE FAX
电 传 TELEX TLX 电 报 CABLE CBL 地 址 ADDRESS ADD 复印(机) COPY (MACHINE) 网 络 INTERNET 电 脑 COMPUTER 打印机 PRINTER 机 票 FLIGHT TICKET 打 字 TYPING 充 电 CHARGE A BATTERY
充电器 CHARGER 留 言 MESSAGE 内播电影 IN-HOUSE MOVIE 对方付费电话 COLLECT CALL 酒店帐 HOUSE ACCOUNT H/A 国内长途 ------ IDD 国际长途 ------ DDD
市内电话 CITY CALL 分 机 EXTENSION EXTN 服务台 COUNTER
唤醒服务 WAKE UP CALL 叫早服务 MORNING CALL 请勿打扰 DO NOT DISTURB DND 天 气 WEATHER 出租车 TAXI 面包车 VEHICLE
中 巴 COACH 报 纸 NEWSPAPER 信 件 MAIL 电 视 TELEVISION TV 背景音乐 BACK GROUND MUSIC 小酒吧 MINI BAR
冰 箱 REFRIGERATOR 客房保险箱 MINI SAFE / PERSONAL SAFE 吹风筒 HAIR DRYER 电热水壶 ELECTRIC HEATING KETTLE 中央空调 INDIVIDUAL CONTROLLED AIR-CONDITION
洗 衣 LAUNDRY 干 洗 DRY-CLEANING 熨 烫 VALET SERVICE 失物招领 LOST AND FOUND
早 餐 BREAKFAST B’FAST 美式早餐 AMERICAN BREAKFAST ABF 欧陆式早餐 CONTINENTAL BREAKFAST CBF 东方式早餐 ORIENTAL BREAKFAST OBF 午 餐 LUNCH LNH
晚 餐 DINNER DNR 人民币 ------ RMB 港 币 ------ HKD 美 元 ------ USD 按 摩 MASSAGE 蒸汽浴 STEAM BATH 邻近房 ADJOINING ROOM 付款方式 ADVANCE PAYMENT
礼仪 AMENITY 住房平均价格 AVERAGE ROOM RATE A.R.R 收款的指令 BILLING INSTRUCTION 取消 CANCELLATION
不收费房 COMPLIMENTARY COMP 连通房 CONNECTING