Chapter 19 Offering Room Serving 酒店英语PPT课件

Dialogue 3
Special Ordering
( O= Operator J= Mr. Johnson )
O: Good afternoon, Room Service. What can I do for you? J: Could you send up some lunch, please? O: Certainly, sir. Can I have your order, please? J: I’d like some Beef Curry and rice, a salad and some beer, please. O: Certainly, sir. How many bottles of beer would you like? J: How big are they? O: We only serve small half-pint bottles in Room Service, sir. J: Two bottles, then. O: Is there any particular brand you would prefer? J: I’ll have Qingdao Beer.
Content
Dialogues Sentences for Imitation: Knowledge Tips Practical Training
Dialogue 1
Ordering Chinese Breakfast
（ O=Operator G= Guest )
O: Good evening, Room Service. Can I help you? G: Hello, This is Room 1211. I’d like to order breakfast for tomorrow morning. O: Certainly, sir. G: I’d like a Chinese breakfast. A millet congee, a fried egg, two steamed
Dialogue 3
Special Ordering
( O= Operator J= Mr. Johnson ) O: What else, sir? J: Oh, yes. I’ve run out of cigarettes. Could you bring me some Zhonghua,
Chapter 19 Offering Room Serving
Basic Procedures
● Ordering Breakfast ● Special Ordering ● Delivering
Background Information
客房送餐服务标准程序: 1.接受预订:接听订餐电话，记录所点菜品，主动推荐食品饮料，询问姓名/房 号， 确认用餐人数，有无宗教信仰和忌口，告诉准确送餐时间，道谢。 2.准备工作：根据所点菜品准备餐具/布件，准备茶/咖啡/牛奶/糖/调味品/花瓶 等，将所点菜肴按要求整齐摆放餐车上。 3.检查核对：确认账单与客人所点菜品是否一致，将账单放在收银夹内，检查个 人仪表仪容是否符合要求，登记餐具。 4.送餐时房：核对房号，时间及客人所点菜品。 5.结束工作：结账前核对账单，确定无误后用帐夹送上账单，请客人付账。
dumplings, and two spring rolls, and a soybean milk. G: That’s right. O: What time would you like your breakfast served, sir? G: 8:30. O: Ok, sir. Have a good evening. G: Thanks. You too.
please? O: Sorry, sir. But we don’t sell cigarettes in Room Service, sir. Could you
phone Housekeeping on extension 38, please? J: I’ll do that then. One more thing. Could you bring me some vinegar and
dumplings, and two spring rolls. O: Would you like soybean milk or milk? G: One soybean milk. That’s all. Thanks. O: That’s all right. You ordered a millet congee, a fried egg, two steamed

Dialogue 2
Ordering Western Breakfast
(O=Operator G=Guest)
O: Good morning, Room Service. May I help you? G: I want an American breakfast with fried eggs. Sunny side up. Room 8812. O: What kind of juice do you prefer, sir? G: Grapefruit juice and please make my coffee very strong. O: Yes, sir. An American breakfast with fried eggs, sunny side up, grapefruit juice and a black coffee. Am I correct, sir? G: Yes, that’s it. O: Is there anything else, sir? G: No, that’s all. A: Thank you, sir. We’ll bring it to you as soon as possible.