英语接待用语

随着公司的发展壮大，一些合作交往也就越来越多。当公司来了客人，我们应当如何接待，才能表现的热情得体呢。今天就让我们来分享一下接待用语。

Would you please give me your business card?

能给我你的名片么？

I’ll go and see if he’s available.

我去看看他现在是否方便。

Have a seat please. Would you like tea or coffee?

请坐。您想喝点什么？咖啡还是茶？

He is expecting you. Come this way please.

他正等您呢。请这边走。

30个最经典的替换词

1.individuals,characters, folks替换(people ,persons)

2: positive, favorable, rosy (美好的)，promising

(有希望的)，perfect, pleasurable , excellent, outstanding, superior 替换good

3:dreadful, unfavorable, poor, adverse, ill (有害的)替换bad

如果bad做表语，可以有be less impressive替换

eg.An army of college students indulge themselves in playing games, enjoying romance with girls/boys or killing time passively in their dorms.

When it approaches to graduation ,as a result, they find their academic

records are less impressive.

4.(an army of, an ocean of, a sea of, a multitude of ,a host of, many,

if not most)替换many.

注：用many, if not most 一定要小心，many后一定要有词。

Eg. Many individuals, if not most, harbor the idea that….同理用most, if not all ,替换most.

5: a slice of, quiet a few , several替换some

6:harbor the idea that, take the attitude that,

hold the view that, it is widely shared that,

it is universally acknowledged that)替think

(因为是书面语，所以要加that)

7:affair ,business ,matter 替换thing

8: shared 代common

9.reap huge fruits 替换get many benefits )

10:for my part ,from my own perspective 替换in my opinion

11:Increasing(ly),growing 替换more and more( 注意没有growingly这种形式。所以当修饰名词时用increasing/growing.修饰形容词，副词用increasingly.

Eg.sth has gained growing popularity.

Sth is increasingly popular with the advancement of sth.

12.little if anything, 或little or nothing替换hardly

13..beneficial, rewarding替换helpful,

14.shopper,client,consumer,purchaser, 替换custo

9.reap huge fruits 替换get many benefits )

10:for my part ,from my own perspective 替换in my opinion

11:Increasing(ly),growing 替换more and more( 注意没有growingly这种形式。所以当修饰名词时用increasing/growing.修饰形容词，副词用increasingly.

Eg.sth has gained growing popularity.

Sth is increasingly popular with the advancement of sth.

12.little if anything, 或little or nothing替换hardly

13..beneficial, rewarding替换helpful,

14.shopper,client,consumer,purchaser, 替换customer

15.exceedingly,extremely, intensely 替换very

16.hardly necessary, hardly inevitable ... 替换unnecessary, avoidable

17.sth appeals to sb, sth exerts a tremendous fascination on sb 替换sb take interest in / sb. be interested in

18.capture one's attention替换attract one's attention.

19.facet,demension,sphere代aspect

20.be indicative of ,be suggestive of ,be fearful of代indicate, suggest ,fear

21.give rise to, lead to, result in, trigger 替换cause.

22. There are several reasons behind sth 替换..reasons for sth

23.desire 替换want.

24.pour attention into 替换pay attention to

25.bear in mind that 替换remember

26. enjoy, possess 替换have(注意process是过程的意思)

27. interaction替换communication

28.frown on sth替换be against , disagree with sth

29.to name only a few, as an example替换for example, for instance

30. next to / virtually impossible,替换nearly / almost impossible

感恩生活

Once President Roosevelt’s house was broken into and lots of things were stolen.Hearing this, one of Roosevelt’s friends wrote to him and advised him not to take it to his heart so much. President Roosevelt wrote back immediately, saying,”Dear friend, thank you for your letter to comfort me. I’m all right now. I think I should thank God. This is because of the following three reasons: firstly, the thief only stole things from me but did not hurt me at all; secondly, the thief has stolen some of my things instead of all my things; thirdly, most luckily for me, it was the man rather than me who became a thief…”

美国总统罗斯福的家曾经失窃，财物损失严重。朋友闻此消息，就写信来安慰他，劝他不必把这件事放在心上。罗斯福总统很快回信说：“亲爱的朋友，谢谢你来信安慰我，我一切都很好。我想我应该感谢上帝，因为：第一，我损失的只是财物，而人却毫发未损；第二，

我只损失了部分财物，而非所有财产；第三，最幸运的是，做小偷的是那个人，而不是我……”

It was quite unlucky for anyone to be stolen from.. However, President Roosevelt had such three reasons to be so grateful. This story tells us how we can learn to be grateful in our life.

对任何人来说，家中失窃绝非幸事。但是，罗斯福总统却能找到三个感恩的理由。这个故事告诉我们，生活中，我们应该学会感恩。

Being grateful is an important philosophy of life and a great wisdom.. It is impossible for anyone to be lucky and successful all the time so long as he lives in the world. We should learn how to face failure or misfortune bravely and generously and to try to deal with it. If so, should we complain about our life and become frustrated and disappointed ever since then or should we be grateful for our

life, rise again ourselves after a fall? William Thackeray, a famous British writer, said, “Life is a mirror. When you smile in front of it , it will also smile and so will it when you cry to it.” If yo u are grateful to life, it will bring you shining sunlight. If you always complain about everything, you may own nothing in the end. When we are successful, we can surely have many reasons for being grateful, but we have only one excuse to show ungratefulness if we fail.

感恩是一项重要的处世哲学，是生活的大智慧。人生在世，不可能事事顺通。对于各种失败和不幸，我们要豁达大度，勇敢地面对，并想办法解决。面对困难，我们是懊恼抱怨、沮丧气馁，陷入绝望，还是对生活满怀感恩之心，跌倒后再爬起来呢？英国著名作家威廉·萨克雷说过，“生活是一面镜子，你对它笑，它也会对你笑；你对他哭，它也会对你哭。”如果对生活感恩，你的生命将充满灿烂的阳光；如果一味怨恨，终将一无所获。我们成功时，有千万个理由感恩生活，而失败时，只要一个借口就会表现出忘恩负义。

I think we should even be grateful to life whenever we are unsuccessful or unlucky. Only by doing this can we find our weakness and shortcomings when we fail. We can also get relief and warmth when we are unlucky. This can help us find our courage to overcome the difficulties we may face, and receive great impetus to move on. We should treat our frustration and misfortune in our life in the other way just as President Roosevelt did. We should be grateful all the time and keep having a healthy attitude to our life forever, keep having perfect

characters and enterprising spirit. Being grateful is not only a kind of comfort, not an escape from life and nor thinking of winning in spirit like Ah Q. Being grateful is a way to sing for our life which comes just from our lo

ve and hope.

我想，不论是遭遇失败还是不幸，我们都应该感谢生活。只有这样，失败后，我们才能发现自己的缺点和不足，不幸时，我们还能感受到安慰和温暖。这些就能帮我们找回勇气，战胜困难，并获取前进的强大推动力。我们应像罗斯福总统那样，换一个角度去看待生活中的失败和挫折，永远对生活充满感恩，才能时刻保持健康的心态，积极地生活，并能保持完美的人格和不断进取的精神。感恩不仅仅是一种精神慰藉，也不是对现实的规避，更不是阿Q的精神胜利法。感恩源于我们对生活的热爱和希望，它是我们歌颂生活的一种方式。

When we put a small piece of alum into muddy water, we can see the alum can soon make the water clear. If each of us has an attitude of being grateful, we’ll be able to get rid of impulse, upset, dissatisfaction and misfortune. Being grateful can bring us a better and more beautiful life.

把一小块明矾放入混沌的水中，我们发现，水很快就澄清了。如果人人都有一颗感恩的心，就能沉淀许多的浮躁和不安，消融许多的不满和不幸。感恩能让我们的生活变得更加美好。（来源：中青网）

一、常用词汇及短语

贵宾distinguished guest

夫人Madam

尊敬的XX先生Respected Mr. XX

远道而来/来自大洋彼岸的朋友friends coming from a distant land/ friends coming from the other side of the Pacific

东道主host

外宾foreign guest/ foreign visitor；overseas guest/ overseas visitor

外国专家foreign expert；overseas expert

活动日程/日程安排schedule；itinerary

根据……的要求upon……request

专程造访come all the way

精心安排a thoughtful arrangement

排忧解难help out

互访exchange of visit

平等互利equality and mutual benefit

持久和平lasting peace

开幕式/闭幕式opening ceremony/closing ceremony

开幕词opening speech/ opening address

致开幕词make an opening speech

友好访问goodwill visit

宣布……开幕declare……open

值此之际on the occasion of

借此机会take this opportunity to

以……名义in the name of

本着……精神in the spirit of

代表on the behalf of

由衷的谢意heartfelt thanks

友好款待gracious hospitality

回顾过去look back on

展望未来look ahead/look into the future

圆满成功a complete success

提议祝酒propose a toast

接待host；receive

招待entertain

午宴luncheon

招待会reception party /entertainment party

冷餐招待会buffet reception

机场大楼terminal building

候机大厅waiting hall

起飞时间departure time /take-off time

抵达时间arrival time

海关the Customs

往返票round-trip ticket

入境/出境/旅游签证entry visa /exit visa /tourist visa

免税商店duty-free shop

豪华套房luxury suite

单/双人房single room /double room

预订reserve

增进我们彼此之间的理解和友谊increase our mutual understanding and friendship

促进我们之间的友好合作关系promote our friendly relations of

cooperation

二、常用语句

1. 很高兴见到您，我叫…Nice to meet you！My name is …

2. 请允许我介绍一下我自己, 我叫…Please allow me to introduce myself, my name is…

3. 对不起, 我还没请教阁下尊姓大名呢。Excuse me, I haven't had the honor of knowing you.

4. 我们很高兴能请到您。It’s a great pleasure to have you here with us.

5. 我们又见面了。Small world, isn't it?

6. 我很高兴能在我的家乡接待您。I’m glad to meet you in my hometown.

7. 欢迎来到山东科技大学济南校区。Welcome to Jinan campus of Shandong University of Science and Technology.

8. 感谢各位专程远道造访我校。Thank you for coming all the way to our university.

9. 我想把您介绍给…I would like to introduce you to…

10. 女士们、先生们, 我非常愉快地向各位介绍我们的客人XX。Ladies and gentlemen, I take great pleasure in introducing our guest XX

11. 您旅途过得如何? How was your journey?

12. 我们特别高兴能有机会招待我们的贵宾。I’m so pleased to have the opportunity of entertaining our distinguished guests.

13. 我希望您在这里过得愉快。I hope you will enjoy your stay here.

14. 我能为您做些什么? What can I do for you?

15. 祝您参观一切顺利! Wish you all the best in your visit!

16. 我认为这是一个双赢的协议。I consider this a win-win agreement.

17. 我们去用餐吧。Let’s go to have the dinner.

18. 这边请。This way, please.

19. 请坐。Please sit down.

20. 请喝茶。Tea please.

21. 您会使用筷子吗? Can you manage with chopsticks?

22. 不要客气, 桌上菜, 请自便。Make yourself at home and help yourself to the dishes.

23. 请尝尝这道菜。Please try this.

24. 干杯！Cheers! / Let’s make a toast!/ Bottoms up!

25. 您喜欢我们的日程安排吗? How do you like our schedule?

26. 祝您万事如意! I wish you all the best!

27. 我期待着您的再次来访。I’m looking forward to your visit

again.

28. 希望我们不久能再次相会。Hope to see each other again soon.

29. 代我向XX问好。Remember me to XX/ Say hello to XX for me.

30. 让我们保持联系。Let’s keep in touch.

31. 请多保重! Take care!

32. 我期待着在不远的将来访问贵校。I am looking forward to visiting your university in the near future.

33. 祝您旅途愉快! Have a nice trip！

34. 一路平安! Have a safe trip home!

35. 我非常感谢有此机会访问这个美丽的学校。I greatly appreciate this opportunity to visit this beautiful university.

36. 对您的友好邀请,请接受我们诚挚的谢意。Please accept our sincere thanks for your kind invitation.

37. 谢谢您邀请我参加这次晚宴。Thank you very much for inviting me to this dinner.

38. 感谢您为我们所做的如此精心的安排。Thank you for such a thoughtful arrangement for us.

39. 东道主的热情好客将永远留在我的记忆中。The gracious hospitality of our host will remain in my memory forever.

餐饮常用英语

（1）Sit down, please. Here is the menu. May I take your order, sir? 请坐，给您菜单。先生，您要点菜吗？（2）What would you like to have, coffee or tea? 您要喝咖啡还是茶？（3）would you like to have some wine with your dinner?您用餐时要喝点酒吗？（4）It’s our chef’s recommendation.这是我们大厨的拿手菜。（9）Have you anything in mind as to (decided)what to drink?您决定了喝什么吗。（11）I’m sorry , but I didn’t quite catch what you just said.对不起，我没有听明白您刚才的话。（12）I beg your pardon?/Pardon? 对不起，请再说一遍。（13）Sorry, sir ,but I don’t understand what you mean.很抱歉，先生，我没有听懂您的意思。（14） Pardon, madam. I am afraid I didn’t follow you.对不起，太太，我没有听明白。（15）What was that? 你说什么？（此话比较随便，也要用升调）（16） Sorry, but could you say it again? 对不起，您能再说一编吗？（17）would you mind repeating, please?请再说一遍，好吗？（19）It’s delicious and worth a try.它鲜美可口，值得一试。（22）try the green crab if you don’t mind.如果您不介意的话，不妨尝一下这种青蟹。（23）please feel free to contact us if you have any questions.如果你有什么问题，请随即和我们联系。（25）I’m sorry to have kept you waiting. 很抱歉，让您久等了。（26）I’m really sorry, but I seem to have misserved a dish..真对不起，我好像上错了一个菜。。（28）I want to apologize. Is there anything I could do?我该道歉，我能想点办法吗？（32）I wish you good health.祝您健康。（33）Let me wish you every success.祝您一切顺利。（34）I hope you’ll have a good time.祝您玩的痛快。（35）Bon Voyage！一路顺风。（37）cash on delivery(C..O.D)来客自负饮料费。（39）What do you think of Chinese food?您认为中国菜怎么样？（44）Would you like to have some wine with your dinner?你们用餐时想喝点酒吗？（45）what would you like for dinner/dessert?您喜欢吃点什么餐/甜点？（46）How would you like the steak/eggs?您喜欢怎么样做的牛排/鸡蛋？（47） would suggest Californian red wine for the beef steak.我建议您配牛排喝加利福尼亚红酒。（4What kind of food do you like? 你喜欢哪一种菜？ 2、Do you like chinese food? 你喜欢中国菜吗？ 3、What kind of food do you like,Chinese or American？你喜欢吃什么菜，中式的还是美式的？ 6、What would you have dinner?你要吃什么？ 7、What would you like order?你要点些什么菜？ 8、Have you order yet?你点过菜了吗？ 10、What would you recommend?请你推荐一些好菜好吗？ 11、What's your today's special?今天的特色菜是什么？

公共部分——礼貌用语(中英文对照)

饭店基础服务英语一、部门名称金马饭店Jinma Palace 董事会Board 董事长Chairman of the Board 总经理室General Manager’s Office 总经理办公室Executive Office 工会Labor Union 前厅部Front Office Department 管家部Housekeeping Department 餐饮部Food and Beverage Department 市场销售部Sales & Marketing Department 人力资源部Human Resources Department 培训部Training Department 财务部Finance Department 采购部Purchasing Department 工程部Engineering Department 安全部Security Department 二、职务名称总经理General Manager 副总经理Deputy General Manager 总经理助理Assistant General Manager 房务总监Director of Room Division 财务总监Financial Controller 餐饮总监Director of F&B 经理Manager 主管Supervisor 领班Captain / Shift Leader 员工Staff

文员Clerk 三、饭店常用英语词汇 1、前厅部Front Office Department 总台front desk 入住check in 离店check out 询问information 总机operator 国际长途IDD 国内长途DDD 留言leave a message 叫醒服务morning call 外线电话outside call 内线电话in-house call 商务中心business center 传真fax 复印copy 订票ticket booking 邮寄post 快件express 预订处reservation 礼宾部concierge 行李寄存luggage deposit 订出租车book a taxi 机场airport 市中心downtown 对客关系经理guest relation officer 商务总台business front desk 2、客房部House Keeping Department 楼层floor 无烟楼层Non-smoking floor 行政/商务楼层executive/business floor 单人间single room 双床间double room 套房suite 标准间/层standard room/floor 高级间/层superior room/floor 豪华间/层deluxe/luxury room/floor 公共卫生PA 客房中心room center 婴儿看护baby sitting 快洗服务express laundry service 3、餐饮部Food & Beverage Department 大堂吧lobby bar 咖啡厅coffee shop 西餐厅western restaurant 西饼屋snack shop 宴会厅banquet hall 和畅厅Harmony Hall 名仕轩Ming’s cuisine 嘉宾厅VIP Private rooms 龙骧厅Dragon Hall 凤翔厅Phoenix Hall 房内用膳room service 中餐Chinese food 西餐western food 点菜take order 零点 a la carte 自助餐Buffet 套餐table d’hote 服务费service charge 4、康乐部Recreation Department 音乐酒吧music bar 游泳池swimming pool 健身房fitness center 桌球室billiard room 棋牌室mahjong room 足浴中心foot massage 桑拿中心sauna 美容美发beauty salon 5、市场销售部Sales & Marketing Department 销售经理sales manager

酒店常用词汇

服务台常用词汇 management 经营、管理 market price 市价 cashier's desk 兑换处 coin 硬币 accounting desk 帐务处 check_out time 退房时间 voucher 证件 price list 价目表 check, cheque 支票 sign (动)签字 interest 利息 form 表格reservation 预订 reception desk 接待处 tip 小费 reservation desk 预订处 luggage office 行李房 …per thousand 千分之… spare (形)多余的 postpone (动)延期 cancel (动)取消 trxdyeller's cheque 旅行支票 pay (动)付款 fill (动)填写administration 管理、经营note 纸币

registration desk 入宿登记处 lobby 前厅 luggage rack 行李架 visit card 名片 identification card 身份证 rate of exchange 兑换率 conversion rate 换算率 charge (动)收费 bill 帐单 change money 换钱procedure 手续、程序 information desk 问询处 luggage label 行李标签 overbooking 超额订房 …per cent 百分之… reasonable (形)合理的 cash (动)兑换 keep (动)保留、保存 bank draft 汇票 accept (动)接受 procedure fee 手续费 fill in the form 填表酒店服务常用英语口语 1. Good morning/evening. Reservation. May I help you?

接待外国客户常用的商务英语

1.Excuse me. Are you Susan Davis from Western Electronics? 对不起，你是来自西方电子公司的苏姗·戴卫斯吗？ 2.Yes, I am. And you must be Mr. Takeshita. 是的，我就是，你一定是竹下先生吧。 3.Pardon me. Are you Ralph Meyers from National Fixtures? 对不起，请问你是从国家装置公司来的雷夫·梅耶史先生吗？ 4.I"m Dennis. I am here to meet you today. 我是丹尼斯，今天我到这里来接你。 5.I"m Donald. We met the last time you visited Taiwan. 我是唐纳德，上次你来台湾时我们见过面。 6.I"m Edwin. I"ll show you to your hotel. 我是爱德温，我带你去旅馆。 7.How was your flight? Was it comfortable? 你坐的班机怎么样？还舒服吗？ 8.It was quite good. But it was awfully long. 班机很好，就是时间太长了。 9.Did you have a good flight? 你旅途愉快吗？ 10.Not really, I"m afraid. We were delayed taking off, and we encountered a lot of bad weather. 不太好，我们起飞延误了，还遭遇了恶劣的气候。 11.How was your flight? 你的航班怎样？ 12.Did you get any sleep on the plane? 你在飞机上睡觉了吗？ 13.Mr. Wagner, do you have a hotel reservation? 华格纳先生，你预订过旅馆吗？ 14.No, I don"t. Will it be a problem? 不，我没有，会有困难吗？ 15.I don"t think so. I know several convenient hotels. Let me make some calls. 我认为没有，我知道有几家便利旅馆，让我打几个电话。

西餐厅服务员常用英语口语 - 制度大全

西餐厅服务员常用英语口语-制度大全西餐厅服务员常用英语口语之相关制度和职责，colddish凉菜vegetabledish素菜meatdish荤菜mainfood主食hotpot火锅spicyhotpot麻辣火锅coldnoodles冷面boileddumpling水饺steamedbun包子smallsteamedbun小... cold dish 凉菜vegetable dish 素菜meat dish 荤菜main food 主食hot pot 火锅 spicy hot pot麻辣火锅cold noodles 冷面boiled dumpling 水饺steamed bun 包子small steamed bun 小笼包 instant-boiled mutton 涮羊肉meat braised in soy sauce 红烧肉tofu / bean curd豆腐fried bread stick 油条 fried dumpling 锅贴steamed bread 馒头noodles served with fried bean sauce 炸酱面sliced noodles 刀削面 porridge 粥soup 汤meat ball soup 丸子汤seaweed soup 紫菜汤lean meat 瘦肉fatty meat 肥肉麦当劳食物介绍: 1 套餐:combo 通常看着图片就知道几号是什么套餐,点套餐时只要说combo number one 或number one 就好了。有时店员会问, Do you want to go large ? 如果你需要,他会给你大的薯条和可乐。 2 汉堡:hamburger 美国人说汉堡通常说burger 或cheese burger.和国内不同的是,在美国单点汉堡时店员会问你goes with cheese ? 所以也可以在点的时候就说without cheese ,他就不会再问你。 3 薯条:fries 4 饮料:drinks ①可乐:coke ② 减肥可乐: diet coke ( diet ) ③雪碧: sprite ④橘子汽水:Hi-C ( or orange soda )⑤冰茶:iced tea 顾客: 1 A BigMac , 2 orders of fries and a milkshake . . 一个牛肉汉堡,2份薯条和一份奶昔。 2 I’d like a BigMac Combo and a six-piece chicken nuggets . 我要一份麦香鸡套餐和一份6块的鸡块。 3 I’ll have a large / small Coke with no ice and a pineapple pie . 我要一杯不加冰的大/小可乐和一个菠萝派。 4 I’d like a small Coke , a hamburger , an order of fries as well as an apple pie . 我要一杯小可乐,一个汉堡,一份薯条和一个苹果派。 5 I’d like a cup of coffee, a share of fried chicken legs, a hamburger and a strawberry sundae. 我要一杯咖啡, 一份炸鸡腿,一个汉堡和一个草莓圣代。 6 Where are the napkins ? 餐巾在哪儿 7 Where are the straws ? / Do you have straws ? 吸管在哪儿/ 有吸管吗 8 Can I have some napkins ? 可以给我一些餐巾纸吗 9 Could I have extra ketchup ? 我可以多要些番茄酱吗 10 Where are the restrooms ? 洗手间在哪里

幼儿园常用英语礼貌用语：户外活动口语

幼儿园常用英语礼貌用语：户外活动口语Two lines, please 请排成两队。 Make two lines. 请排成两队。 Let’s go out to play, shall we? 我们出去玩，好吗？ Ready? One, two, go! 准备好了吗？齐步走！ Let’s play a game.我们做个游戏。 Turn left.向左转。 Turn right.向右转。 Please, stand in a circle, hand in hand.请大家站成一个圈，手拉手。 Make a big circle.站成一个大圈。 Make a small circle.站成一个小圈。 One step backward everyone.向后退一步。 One step forward everyone.向前进一步。 Turn around, face me please.请转身面向我。 Boys, jump on the circles.男孩子跳到圈上。 Come on! 加油！ Hurry up! 快点儿！ Be careful! 当心！ Safety first! 安全第一！ Are you tired? 你们累吗？

Let’s have a rest. 我们休息一下。 Please come close to each other, sit down. 请靠拢坐下。Don’t push others.不要推别人。 Brave boy! 你真勇敢！ Don’t push others.别乱跑。 Le t’s go back to our classroom.我们回教室吧。

酒店常用英语词汇

Hotel English Words: make a reservation:预定 register：登记、注册 Room Reservation: 客房预订处 Book : 预订 book a room/ book a ticket Confirm : 确认 Counter : 柜台 Double room: 双人房 Single room: 单人间 Triple room:三人间 Standard room : 标准间 Family suite: 家庭套房 Deluxe suite : 豪华套房 Presidential suite : 总统套房 Double room with tiwn beds:有两张单人床的双人间 Double bed:双人床 Room change : 房价 Special rate : 优惠价 Service change: 服务费

Discount : 折扣 a 10 percent discount/off suites: 套房 How would you like to pay credit card or cash (您想怎么付款) ---Credit card: 信用卡 ---Cash : 现金 Name tag : 标签，行李牌 Luggage/baggage: 行李 Suitcase : 箱子 Handbag : 手提包 Valuables: 贵重物品 Breakable : 易碎的 Full name/complete name: 全名 Fill in : 填写 Nationality : 国籍 Departure date : 离开日期 Signature : 签名 Passport :护照 Receipt : 收据 Fine : 罚金 Sundry fee : 杂费

商务英语之如何用英语进行前台接待

Rose 就是Modern Office Ltd。公司的前台，现在我们来看看她是怎样接待来访客人的吧。 Dialogue 1 Mr. Hussein 与Rose 所在公司的销售经理Mr. Shelli 预约在11:30会面，看Rose 怎样接待如约前来的Mr. Hussein。 ROSE: Good morning. Can I help you? MR HUSSEIN: Good morning. Is this Modern Office Ltd.? ROSE: Yes it is。 MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30. ROSE: May I have your name, please? MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf Trading Company。 ROSE: Let me see...Ah yes, Mr. Hussein. Please take a seat, Mr. Hussein. I'll tell the Manager's Secretary you are here。 (DIALS) MARIA: Mr. Shelli's Office。 ROSE: Hello Maria, this is Reception. Mr. Omar Hussein is here. He has an appointment with Mr. Shelli at 11:30. MARIA: Mr. Omar Hussein? ROSE: Yes, he's from the Gulf Trading Company。 MARIA: Oh, yes, that's right. I'll come and fetch him now。 ROSE: Thanks. (REPLACES PHONE) Mr. Shelli's secretary is coming down now。 MR HUSSEIN: Thank you。 MARIA: Mr. Hussein? MR HUSSEIN: Yes, that's right。 MARIA: I'm the Sales Manager's secretary. Please come this way. I'll take you to his office。Basic Expressions 1. This is Dajiang Food Store. How may I help you? 这里是大江食品店。请问我怎样能帮到你呢？ 2. Could you put me through to the toy department? 请帮我接玩具部好吗？ 3. I’d like to order 3 cases of beer. 我打算订购三箱啤酒。 4. My name is Tony Smith, Shanghai Hotel Room 2107. My phone number is 6567- 8900. 我叫托尼·史密斯，住上海宾馆2107房间，我的电话号码是6567-8900。 5. Please make a remittance of 1,500 Yuan for the books you’ve ordered. The postage is inclu ded. 您订的书请汇款一千五百元过来，邮资包括在内。 6. Hold on a moment please. 请稍等。 7. I’ll see if she is in. 我去看看她有没有在。 8. I am afraid she is out at the moment.

英文写Email常用礼貌用语

这样写英文Email,对方会感觉你很有礼貌，很有风度，很想帮助你～～～需要写的英文邮件多了，就觉得很吃力，尤其是当需要经常写给同一个人时。希望邮件的开头、结尾、一些客套的话能有不同的表达~~ 邮件的开头感谢读者是邮件开场白的好办法。感谢您的读者能让对方感到高兴，特别是之后你有事相求的情况下会很有帮助。 Thank you for contacting us.如果有人写信来询问公司的服务，就可以使用这句句子开头。向他们联系你们表示感谢。 Thank you for your prompt reply.当一个客户或是同事很快就回复了你的邮件，一定记得要感谢他们。如果回复并不及时，只要将“prompt”除去即可，你还可以说，“Thank you for getting back to me.” Thank you for providing the requested information.如果你询问某人一些信息，他们花了点时间才发送给你，那就用这句句子表示你仍然对他们的付出表示感激。 Thank you for all your assistance.如果有人给了你特别的帮助，那一定要感谢他们！如果你想对他们表示特别的感激，就用这个句子，“I truly appreciate … your help in resolving the problem.”Thank you raising your concerns. 就算某个客户或是经理写邮件给你对你的工作提出了一定的质疑，你还是要感谢他们。这样你能表现出你对他们的认真态度表示尊重及感激。同时，你也可以使用，“Thank you for your feed back.”“Thank you for your mail.” 在邮件的结尾在邮件开头表示感谢一般是表示对对方过去付出的感谢，而在邮件结尾处表示感谢是对将来的帮助表示感谢。事先表示感谢，能让对方在行动时更主动更乐意。 Thank you for your kind cooperation.如果你需要读者帮助你做某事，那就先得表示感谢。 Thank you for your attention to this matter.与以上的类似，本句包含了你对对方将来可能的帮助表示感谢。 Thank you for your understanding.如果你写到任何会对读者产生负面影响的内容那就使用这句句子吧。 Thank you for your consideration.如果您是在寻求机会或是福利，例如你在求职的话，就用这封邮件结尾。 Thank you again for everything you've done.这句句子可以用在结尾，和以上有所不同。如果你在邮件开头已经谢过了读者，你就可以使用这句话，但是因为他们的帮助，你可以着重再次感谢你们的付出。

餐厅基本服务英语单词

餐厅基本服务英语（单词）

餐厅基本服务英语（常用句）1.For how many ,please? 请问一共有几位？ 2.Sorry ,the restaurant is fully booked. 对不起，餐厅客满了. 3.Could you repeat that ,please? 请你重复一下，好吗？ 4.I’m sorry ,we have run out of it. 对不起，这个品种售完了. 5.Would you like anything else? 您还需要什么吗？ 6.Are you with a group? 你是随团队来的吗？ 7.Do you have reservations？您有没有预订？

8.W ould you please come this way ? I’ll show you to the table.请这边来，我带你们去. 9.Will this table be all right? 这张桌子可以吗？ 10.May I have the name of your group? 我能知道你们团队的名称吗？ 11.May I hang your coat on the clothes rack? 我将您的外衣挂在衣架上好吗？ 12.Here is the menu. 请看菜单. 13.May I take your order now? 现在可以点菜吗？ 14.What would you like to drink? 您喜欢什么饮料？ 15.Would you like to try…? 是否尝尝这个？ 16.May I clear the plate ?(take it away) 我可以把这只盘子拿走吗？ 17.It takes about half an hour to prepare. 这道菜约需等半小时。 18.Let me take care of it righ away. 我马上去看一下。

商务英语接待对话

A: Hello, are you Mr. Ford the president of Thailand International Trade Co., LTD? B: Yes, I am. A: Hello, I’m the sales manager of ABC Trade Co, my name is Daniel(自己想一个英文名字), I'm glad to see you, Welcome to ShangHai, How ‘s your plane journey ? B: Thank you, I feel tired because of the six-hours flights. A: Oh, yes, our company have already booked a room for you , We could arrive at the hotel 10 minutes later. B: OK. (10 minutes to the Galaxy Hotel) A: Mr. Ford, your room is number 35112 on the 8th floor, this is the key to the room, I will send you to go, you could take a Shower first, then l prepare dinner for you , OK? B: Well, thank you. A: I ‘ll pick you up to eat breakfast at 8:30 tomorrow morning, then I ‘ll take you to visit our company. B: OK. A: see you tomorrow. B: see you . (The next morning) A: Good morning, Mr. Ford. B: Good morning, Daniel. A: Mr. Ford, Do you like sandwich ? B: ah. A: Ok , Shall we go to the restaurant to eat breakfast first, Then go to visit the company together . B: Ok. (30 minutes later, came to the company at the gate) A: This is our company, our company was founded in 1998, Mainly in sales Southeast

饭店英语常用交流用语

饭店交流用语欢迎和问候语： 1、Good morning(afternoon , evening) , sir(madam) 早上（下午、晚上）好，先生（夫人）。 2、How do you do? 您好！（初次见面） Glad to meet you . 很高兴见到您。 3、How are you? 您好吗？ Fine , Thanks . And you ? 很好，谢谢。您好吗？ 4、Welcome to our hotel (restaurant , shop). 欢迎到我们宾馆（餐厅、商店）来。 5、Wish you a most pleasant stay in our hotel . 愿您在我们宾馆过得愉快。 6、I hope you will enjoy your stay with us. 希望您在我们宾馆过得愉快。（客人刚入店时） I hope you are enjoying your stay with us. 希望您在我们宾馆过得愉快。（客人在饭店逗留期间） I hope you have enjoyed your stay with us. 希望您在我们宾馆过得愉快。（客人离店时） 7、Have a good time! 祝您过得愉快！电话用语： 8、**hotel , housekeeping . Can I help you? **饭店，客房部。请问我有什么可以帮助你的？ 9、Sorry , I’ve dialed the wrong number . 对不起，我拨错号了。 10、May I speak to your ＸＸＸ能和你们XXX说话吗？ 11、Sorry , he is not in at the moment . 对不起，他现在不在。 Would you like to leave a message ? 您要留口信吗？ 12、Pardon. 对不起，请再说一遍，好吗？ I beg your pardon. 对不起，请再说一遍，好吗？祝贺语： 13、Congratulations! 祝贺您！ 14、Happy birthday!

日常英文电话用语大全

电话英语常用语大集锦 1、要找的人不在 A: Hello , this is carol . May I speak to miss chen? B: Yes , one moment please . I ' II get her for you A: Thank you . B: I ' m sorry , she' s not at her room right now A: Oh , I ' ll call her again . A:喂，我是卡罗，可以请陈小姐听电话吗？ B:好，请等一下，我为你转接。 A:谢谢。 B :对不起，她现在不在。 A:那我等下再打给她。 2、自我介绍时，请注意： 1 . “hello等于是中文的喂”，随时随地可用。 2 .打电话先行自我介绍是一种礼貌。电话中最常用“this is的形态而不是“here is等“i am等这是打电话需要注意的。 3 . “may I speak to ”也可以换成是“can i speak to "请听电话。 3、抱歉这么晚打来的说法： 1 . I ' m sorry to call yo u so late . 对不起这么晚打电话来。 2 . I hope I didn ' t catch you at a bad time .抱歉这种时候找你。（含有希望没有打扰到你的意思） 3 . I hope I didn 't wake you up so early . 我希望这么早没有吵到你。 4 . I ' m sorry to call you so early . 对不起这么早打电话来。 5 . I ' m sorry to bother you at this hour . 很抱歉在这时打扰你。 4、有急事时的表达方法： 1 . It ' s urge nt . Could I have her mobile phone nu mber? 2 . Could you tell me where I can reach her? 3 . This is an emerge ncy . I n eed to get in con tact with him right now 1 .我有急事，可不可以告诉我她的手机号码？ 2 .能不能告诉我在哪里可以找到她？ 3. 我有急事，需要马上跟他联络。 5、对方不在的说法： 1 . It ' s nothing important . 没什么重要事。 2 . It ' s nothi ng urge nt . Tha nk you ,good —bye . 没什么要紧事，谢谢您，再见。 3 . I ' ll call her again . 我会再打给她。 4 . I ' ll call back later . 我稍后会再打来。 5 . Please ask Miss Chen to call me back . 请陈小姐给我回电话。 6 . Could you tell her to call Carol as soon as possible? 能不能请她尽快打电话给卡洛？ 7 . Ask her to call Carol at home after seven , please . 麻烦她在七点后打电话到卡洛家。 8 . Can I leave a message? 我可以留言吗？ 9 . Please have her return my call .请她回电话给我。 10 . Could you ask him to call me back? 可以请他给我回电话吗？

餐厅服务常用英语

餐厅服务常用语 1.G ood morning, Mr. / Ms. 早上好，先生/女士。 2.W elcome to our Hotel. 欢迎来到酒店。 3.H ow are you? 你好吗？ 4.N ice to meet you. 很高兴见到你。 5.H ave some tea please. 请用茶。 6.P lease take a seat. 请坐。 7.T hank you. 谢谢。 8.H appy New Year. 新年快乐。 9.Y ou are welcome. 不用客气。 10.How many people in your group? 请问你几位？ 11.This way, please. 这边请。 12.Please come with me. 请随我来。 13.Please wait a minute. 请稍等。 14.Excuse me. 打扰一下。 15.Enjoy your meal. 请慢用。 16.May I come in? 我可以进来吗？ 17.Is there anything wrong, sir/madam? 先生/女士，有事吗？(指不好的事情) 18.I am very sorry. 很对不起。 19.Can I help you. 我能帮到你吗？

20.I will call my manager. 我去叫我们的经理过来。 21.I will bring it right away. 我马上给你送过来。 22.I will check it for you. 我帮你查一下。 23.It is my pleasure. 这是我的荣幸。 24.Glad to be of service. 很高兴为你服务。 25.Please sign here. 请签名。 26.Have a nice stay. 祝你入住愉快。 27.Have a nice trip. 祝你旅途愉快。 28.Thank you for coming. 多谢光临。 29.Hope to see you again. 希望再见你。 30.Good-bye. 再见。前厅部日常接待用语 1.W elcome to our hotel. 欢迎光临我们酒店。 2.H ow many nights will you stay? 你要住几个晚上？ 3.For which dates do you want to book the room? 你想预定哪几天的？ 4.W hat kinds of rooms do you want? 你想订哪种房间？