ManagingConsultingProcess3样版.ppt

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企业管理咨询技巧

企业管理咨询技巧
運用系統化的管理諮詢程序
Build client credibility and maintain strong client relationships throughout the consulting process. 在客戶心中建立聲譽及良好的關係
2
Overview
Fundamentals of consulting 管理諮詢的基本概念 Peter Block’s model 彼得模式 Key principles in consulting flawlessly 顧問的主要原則
31
Creating Questionnaires 問卷
Determine what you need to know 要的資料
跟客戶先溝通才訂出最後版本
28
Ground Rules 規則
All points of view are encouraged and accepted所有的看法均被鼓勵及接受 Silence is OK靜默是可接受 One person speaks at a time 每次只有一人發言 Disagreement is ok, but no personal attacks 可以反對別人的看法,但不可作出人身攻擊 Confidentiality will be maintained保密 29
Follow the guide
按規
Encourage participation
鼓勵發言
Listen, elicit elaboration, gatekeep聆聽總 結
Limit own statements Test for consensus
客觀 30
尋找共識
Facilitator Tasks引導者的工作

流程管理培训PPT

流程管理培训PPT
2020
流程管理培训
Process management training PPT
流程是一组企业在完成使命中所必需的、逻辑性相关的活动,通过有序地执行能够产生 增值,达到特定的结果,它具有起点和终点,能够定义输入和输出。
培训部门:love部门
汇报人:小love
目录页
CONTENTS
01
流程基本知识
三个问题
流程希望达到的目的是什么? 是否有目标来衡量?如有是 什么? 其中关键绩效指标(KPI)是 什么?
什么是端到端的流程
时间 成本 质量 服务 风险
资料收集和流程分析 And I've waited longer for you than I've waited for any woman.
流程分析-输入分析
流程基本知识
And I've waited longer for you than I've waited for any woman.
不同的客户和价值体现决定不同的流程
服务导向
管控导向
客户:使用会议室的人员
客户:公司
价值:为集体讨论和决策提供便 价值:保障公司资产安全
流程设计:简化使用手续,尽可 流程设计:使用及管理要
流程分析-活动顺序分析 01 流程开始是什么? 02 中间经历哪些环节? 03 流程的活动顺序如何? 04 相互之间如何接口? 05 流程如何结束?
资料收集和流程分析 And I've waited longer for you than I've waited for any woman.
需要哪些资源支持?
目标性
1
有明确的输出
流程的特点

某管理顾问公司咨询讲义英文(ppt 38页)

某管理顾问公司咨询讲义英文(ppt 38页)

l The material master contains information about the materials an enterprise buys, produces, stores, and sells.
l Information is stored in a database that is used as a central repository for material data.
Material Master
Data
Andersen Consulting 2000
20
Organizational Levels in Material Master
Client
General data
Material number Description Units of measure Technical data
Andersen Consulting 2000
3
Course Description
n Participants gain basic knowledge and practice using the R/3 System by focusing on core functions and processes. They are taught to use the system tools (e.g. R/3 documentation which prepare them to learn additional functions on their own.
l Using reservations to plan goods movements in advance
l Procedures for special issues of goods (e.g. samples, scrapping), and their effects

著名咨询公司管理模式讲解图PPT课件

著名咨询公司管理模式讲解图PPT课件

某汽车股份有限公司
高阶流程图—面向目标流程的设计
市场
概念
客户关系流程 5
发展
客户
形成
12
企业决 策管理 流程1
产品开 发流程2
销售流 程3
制造流程 4
著名咨询公司管理模式讲解图
高阶层流程(综合流程) 是企业重组流程的依据
企业运作的概貌 重组工作的基础 综合流程系统和其他系统一样,具有层次性,可
8
著名咨询公司管理模式讲解图
企业新管理模式设计
组织机构调整方案建议
ERP系统需要建立企 业新的组织架构,以 支持新业务流程的高 效运行
9
著名咨询公司管理模式讲解图
管理模式的设计主要遵循五个原则
面向流程的企业管理模式 以业务流程“同一性”实现管理职能整合 以职能“同一性”实现“整合集中化”管理 重新配置资源 监督与控制
程、工艺工作流程、质量管理流程形成技术中心 以企业投入产出流程为主形成供应链中心 以战略管理流程、信息中心工作流程、企业管理
流程形成的企业决策中心 财务会计流程和管理会计流程形成的财务中心
26
著名咨询公司管理模式讲解图
方案一
五大中心: 商务中心 技术中心 供应链中心 企业决策中心 财务中心
10
著名咨询公司管理模式讲解图
面向流程的企业管理模式
流程是指为了完成企业的某一目标或任务而进行 的一系列跨越时间和空间的逻辑相关活动的有序 的集合。
以流程为核心是BPR理论的精髓,它彻底打破 200多年来的分工理论框架的基础。
企业是一个系统,企业本身的运行是一个综合流 程系统
11
著名咨询公司管理模式讲解图
企业面向客户与提高生产率、企业效益

管理咨询经典1(ppt 59页)(英文)

管理咨询经典1(ppt 59页)(英文)
Careers ➢ Selected Methods (frameworks) ➢ Research (some basics) ➢ Graphics (from data to chart)
2
2020/1/27
AGENDA
➢ Introduction/Expectations ➢ Example consultant company ➢ Consulting: Nature, Trends,
• Quality Client Service – Understand and meet client expectations 100 percent of the time.
• One Global Firm – Act to enhance the collective values of the global partnership, while sustaining local culture.
Communications & High Tech • Communications • Electronics & High Tech • Media & Entertainment
Resources • Chemicals • Energy & Natural Resources • Utilities
Asia/ Pacific
Zürich
München
Wien
• 2,750 Employees • 7 Offices • Revenues: 1,24 Mrd. DM
10
2020/1/27
Global Competitive Overview
Strategy Organization

research on the consulting process

research on the consulting process

sons (Bidwell and Lippitt, 1971), the key obstacles were lack of time, inadequate frame of reference for evaluations, and inability to develop measurable objectives of the consultation [see Table I ] .
1.
RESEARCH AND EVALUATION AREAS
Client-Consultant Relationship This area relates to evaluation of the personal and professional relationships between client, client system and consultant. These behavior relationships often have a major impact on the final outcome of the consulting process. Consulting/Training Events This area relates to the evaluation of significant consulting interventions such as survey-feedback meetings, skill training, conflict resolution meetings, and other important "milestone" activities. Assessing the impact and contribution of each of

管理咨询介绍ppt模版

管理咨询介绍ppt模版
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8/4/2023
MANAGEMENT SUPPORT
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FINANCIAL SERVICES
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02 Duis suscipit in tellus ac bibendum. Sed congue lacus
vitae tellus finibus.
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03 Duis suscipit in tellus ac bibendum. Sed congue lacus

管理咨询PPT图库

管理咨询PPT图库
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Module und Variations_E
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Special types of matrix – equilibrium
• …
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Module und Variations_E
32
Special types of matrix – imbalance
Contents
Page
A. Standard slides B. Lists (1) – Factors, no specific number C. Lists (2) – Factors, specific number D. Matrix – Factors, comparisons E. Process (1) – Factors, steps F. Process (2) – Factors, impact G. Process (3) – Factors, interlinked Annex: Nine key changes compared to the old standards
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Project Life Cycle - Examples
Activity Based Management
ERP Implementation
Consulting Methodologies
/
Develop business case and strategy report Propose solution, proof of concept, and rapid pilot Quality and project planning, propose implementation Solution design, system test, and knowledge transfer User testing, tuning, feedback and training Operational support and maintenance New features, enhancements, and follow up
/
The Consulting Process
Stages in the Consulting Process
Evaluation
Closure
Commitment
Engagement Maintenance
Evaluation
Objective: To ensure that all factors related to the opportunity are considered prior to committing resources to propose for the work. This stage determines whether the client is one that the delivery organization is willing to be associated with, and that the opportunity is one the delivery organization wishes to undertake.
The Context – Consulting Lifecycle
Project Management Processes
The Framework
Initiate
Plan
Project Management Processes
Execute
Control Closure
Project Management Responsibilities
•Activities – High level lead qualification – Client organization analysis – Approach development – Opportunity assessment
•Output
– An approach to the potential project: stakeholder identification; Scope & objectives; Initial effort and cost estimates; Project plan outline; Skills required; Staffing approach;
Practice
General Management Knowledge and Practice
Application Area
Knowledge and Practice
Project categories with significant elements not
present in other categories.
Technical elements (software, construction)
Management elements (govt. contracting,
product development)
Industry elements (automotive, financialeFra bibliotekements)
Managing the
Consulting Project
© Saumya Ganguly, 2002
Contents
•Definitions •The project management framework
• The context • The processes • The responsibilities Sources
Some Definitions
•A project is a temporary endeavor undertaken to create a unique product or service. •Project management is the application of knowledge, skills, tools and techniques to project activities in order to meet or exceed stakeholder needs and expectations.
Project Management – the Relationship
Planning, organizing, staffing, executing, controlling operations of an ongoing enterprise.
Project Management Knowledge and
– Outline of the value proposition; Potential benefits; Critical risks; The contractual basis
Commitment
Objective: To reach a mutually acceptable agreement on how to perform the project.If the opportunity is one that the delivery organization wishes to pursue then it builds commitment to the assignment.
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