商务英语U5b
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《商务英语综合教程》 Unit (5)
5. Hearing the news, she shook her hand in
.
6. Adverts must not create a
impression.
7. She
her dog with the finest steak and salmon.
8. The government was reluctant to
.
Additional Reading
Customer service mistakes (and how to avoid them)
Savvy companies understand and value the importance of customer service. They recognise that providing excellence in customer service is a sure-fire way of keeping customers loyal and getting them to buy from you again. And if you’ve got high customer retention, then that will also benefit your business’ bottom line.
Without customers, you would have no business. Therefore, organizations need to develop customer 4 and 5 to retain their customers.
Making the customers happy can give a 6 result to company. It is better to have proper communication with customers, stick to your 7 made, treat customers nicely, make innovations to attract new customers and 8 the old customers, properly deal with customer complaints and remember the golden rule.
商务英语unit5 Business Report
The classification of Chinese and English business report are approximate similar.
According to the written form of the report, business reports can be divided into ： simple report(简式报告) and formal report(正式报告).
1.All staff are late at least once every two weeks . 2.Ten members of staff use the subway ,two use the bus ,six traved by car ,and five travel by bicycle . 3.Traveling time varies between 20 minutes and one hour . 4.All staff experienced problems. I. All members of staff experienced delays on the subway (Circle and the First Line) due to : 1)Signal problems 2)Engineering work 3)Overcrowding 4)Poor train frequency on some lines II. Members of staff who use the bus experienced delays due to traffic jams . III. Members of staff who travel by car also experienced delays due to traffic jams and two had problem parking , particularly on Monday and Tuesdays . IV. Members of staff who travel by bicycle experienced delays due to bad weather , vehicle problems and travel jams as well. Conclusions 1.All staff using public transport are late because the subway and bus services are unreliable. 2.A minority of members of staff who travel by car experienced problems with parking . 3.The office opens at 9:00 a.m . and so staff are forced to travel during the rush hour . 4.Members of staff are not leaving sufficient time for their journeys which are extended due to delays . Recommendations 1.Members of staff should leave longer for their journeys in order to allow for delays . 2.Staff should investigate alternative routes and means of transport . 3.It is recommended that staff who travel by car and experience parking problems use the new car park in Commercial Center, which opens next week . 4.It is recommended that the Personnel Director investigates the possibility of introducing a flextime system so staff do not have to travel during the rush hour .
Unit 5 book2 体验商务英语综合教程(课堂PPT)
2020/5/30
1
Learning Points
1
Vocabulary：Eating out
2
Reading：Tipping
3 Listening：Ordering a meal
4
Language focus
5
Skills：Entertaining
6 Case Study：Which restaurant?
a) Never touch the customer
b) Visit the table often to make sure the customer is happy. ∨
c) Smile at the customer
∨
d) Be pleasant and helpful
∨
e) Introduce the customer to the manager.
I 2d02o0/n5/3’t0 think there is any good restaurants nearby.
19
Language focus 1：Exercise
A Tick the correct sentence & correct the mistakes in
2020/5/30
9
2020/5/30
10
Pate
Pâté is a form of spreadable paste, usually made from meat (although vegetarian variants exist), and often served with toast as a starter. It is a French word which designates a mixture of minced meat and fat2020/5/30 Nhomakorabea2
1
Learning Points
1
Vocabulary：Eating out
2
Reading：Tipping
3 Listening：Ordering a meal
4
Language focus
5
Skills：Entertaining
6 Case Study：Which restaurant?
a) Never touch the customer
b) Visit the table often to make sure the customer is happy. ∨
c) Smile at the customer
∨
d) Be pleasant and helpful
∨
e) Introduce the customer to the manager.
I 2d02o0/n5/3’t0 think there is any good restaurants nearby.
19
Language focus 1：Exercise
A Tick the correct sentence & correct the mistakes in
2020/5/30
9
2020/5/30
10
Pate
Pâté is a form of spreadable paste, usually made from meat (although vegetarian variants exist), and often served with toast as a starter. It is a French word which designates a mixture of minced meat and fat2020/5/30 Nhomakorabea2
商务职业英语U5(2012.11.1)
Formative Assessment Task-based Integrated Approach Skills Classroom Activities Learning Through Doing
UNIT 5 Attending Business Dinners
Focus
In this unit, you will acquire the abilities to:
Dialogue 2 A Table for Six
Waiter: The Sichuan Restaurant. May I help you? Guest: Yes. I want a table for 6:30 this evening. terribly sorry sir. All the tables are ② Waiter: I’m ①_____________, reserved _________________ until 7:00. Guest: Why is that? arriving at six Would a Waiter: Well, sir, a big group is ③____________. reservation for 7:00 be too late? afraid so Guest: Yes, I am ④_______________. Waiter: May I suggest our coffee shop, sir? I am sure they will have tables ⑤____________. available Guest: Right. I’ll try the coffee shop. Waiter: I am sorry we are so busy tonight. May I transfer your call, sir? Guest: Yes. Thank you very much. Waiter: Please hold on, sir. I’ll put you right through.
UNIT 5 Attending Business Dinners
Focus
In this unit, you will acquire the abilities to:
Dialogue 2 A Table for Six
Waiter: The Sichuan Restaurant. May I help you? Guest: Yes. I want a table for 6:30 this evening. terribly sorry sir. All the tables are ② Waiter: I’m ①_____________, reserved _________________ until 7:00. Guest: Why is that? arriving at six Would a Waiter: Well, sir, a big group is ③____________. reservation for 7:00 be too late? afraid so Guest: Yes, I am ④_______________. Waiter: May I suggest our coffee shop, sir? I am sure they will have tables ⑤____________. available Guest: Right. I’ll try the coffee shop. Waiter: I am sorry we are so busy tonight. May I transfer your call, sir? Guest: Yes. Thank you very much. Waiter: Please hold on, sir. I’ll put you right through.
商务英语综合教程第二册unit 5 International Business
Portfolio Investment: stock in a company or loans to a company or country in the form of bonds, bills, or notes that the investor purchases.
E - Other Operational Definitions
Modes of International Business
A - Merchandise Exports and Imports: visibles and invisibles B - Performance of Services: fees; turnkey operations;
management Contracts C - Use of Assets: licensing agreements; royalties; franchising D - Investments:
1) Foreign Direct Investment: gives the investor a controlling Interest in a foreign company. It gives access to: - foreign markets - foreign resources - higher profits than exporting - partial ownership
Types of Corporations
Public
Quasi public
Private
Profit
Nonprofit
Closely held Publicly held
Corporate Structure and Governance
E - Other Operational Definitions
Modes of International Business
A - Merchandise Exports and Imports: visibles and invisibles B - Performance of Services: fees; turnkey operations;
management Contracts C - Use of Assets: licensing agreements; royalties; franchising D - Investments:
1) Foreign Direct Investment: gives the investor a controlling Interest in a foreign company. It gives access to: - foreign markets - foreign resources - higher profits than exporting - partial ownership
Types of Corporations
Public
Quasi public
Private
Profit
Nonprofit
Closely held Publicly held
Corporate Structure and Governance
商务英语-Unit-5-business-meeting知识讲解
Unit 5 Business Meeting
Setting Starting Point Text Understanding the Text
Activity 1 Dealing with Language Focusing On Grammar Activity 2
Unit 5 Business Meeting
Unit 5 Business Meeting
Understanding the Text
Task 2 Complete the passage that summarizes the text.
To hold successful business meetings, a few things should be taken care of. Before a meeting, 1. being prepared can ensure the better results. And the organizer can show the participants the list of topics to be covered by 2. s_e_t_tin_g__a_n_a_g_e_nd_a_. During a meeting, usually two things may largely affect the meeting process. Firstly, the participants won’t feel the meeting is a waste of time if they have good 3. __tim__e_k_e_e_p_in_g___. Secondly, everyone should 4. _m__a_in_ta_i_n_fo_c_u_s__ by sticking to the point. After a meeting, the 5. __m_i_nu_t_e_s__should be circulated to all the participants for affirmation.
Setting Starting Point Text Understanding the Text
Activity 1 Dealing with Language Focusing On Grammar Activity 2
Unit 5 Business Meeting
Unit 5 Business Meeting
Understanding the Text
Task 2 Complete the passage that summarizes the text.
To hold successful business meetings, a few things should be taken care of. Before a meeting, 1. being prepared can ensure the better results. And the organizer can show the participants the list of topics to be covered by 2. s_e_t_tin_g__a_n_a_g_e_nd_a_. During a meeting, usually two things may largely affect the meeting process. Firstly, the participants won’t feel the meeting is a waste of time if they have good 3. __tim__e_k_e_e_p_in_g___. Secondly, everyone should 4. _m__a_in_ta_i_n_fo_c_u_s__ by sticking to the point. After a meeting, the 5. __m_i_nu_t_e_s__should be circulated to all the participants for affirmation.
商务英语听说教程上 Unit 5Business Meeting
<Business Meetings>
Task 2 Role-play Make a role-play in groups of four with the help of the following situation.
Company X is going to have a meeting. The chairman will preside the meeting. Speaker A says that the new products has made a great success and suggests an increase in the production. Speaker B asks the chairman if it would be possible for the company to have a farewell party for the Senior Accountant who has been with the company since its formation 30 years ago and now is due to retire and if the chairman could make a speech at the dinner. Speaker C reports the progress in the company’s moving to a new building.
spare copies of the agenda on the table. Alisa: I see. I’ve already done that. David: What about the projector ? Alisa: There was something wrong with the screen but it has been repaired. David: Well done, I have come to tell you that you have to take the minutes during the meeting. Alisa: Should I write down all words that everyone says? David: No. it is unnecessary and difficult to write down all words, you just make a note of the topic which are discussed and the results of the discussion . Alisa: That’s OK. David: So everything is clear. I hope our organization of the meeting will be successful. Alisa: So do I.
Task 2 Role-play Make a role-play in groups of four with the help of the following situation.
Company X is going to have a meeting. The chairman will preside the meeting. Speaker A says that the new products has made a great success and suggests an increase in the production. Speaker B asks the chairman if it would be possible for the company to have a farewell party for the Senior Accountant who has been with the company since its formation 30 years ago and now is due to retire and if the chairman could make a speech at the dinner. Speaker C reports the progress in the company’s moving to a new building.
spare copies of the agenda on the table. Alisa: I see. I’ve already done that. David: What about the projector ? Alisa: There was something wrong with the screen but it has been repaired. David: Well done, I have come to tell you that you have to take the minutes during the meeting. Alisa: Should I write down all words that everyone says? David: No. it is unnecessary and difficult to write down all words, you just make a note of the topic which are discussed and the results of the discussion . Alisa: That’s OK. David: So everything is clear. I hope our organization of the meeting will be successful. Alisa: So do I.
商务英语unit5b
leasehold
British English 租赁来的 ￚleasehold （adv）
freehold
noun 不动产的终身保有，可终身保有的不动产 They bought the freehold of their house. 他 们购得了一处可终身拥有的房子。 ￚfreehold （adj） a freehold property 可终身保有的地产 ￚfreehold （adv） The property will be sold freehold. 这处地产 将以终身保有的形式购得。
logo
a small design that is the official sign of a company or organization 标示 - slogan 口号 a short phrase that is easy to remember and is used in advertisements, or by politicians, organizations etc ￚ catchphrase 广告宣传语 an advertising slogan demonstrators shouting political slogans 示威者口中喊 着政治口号 the Democrats' campaign slogan 民主人士运动口号
well-established
历史悠久的 a well-established law firm 一家历史悠 久的律师事务所 a well-established scientific theory 一 个被人们信服的科学理论
பைடு நூலகம்
selection
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12
Key Points
tenure ['tenju] n. 享有,保有时间 He is promised a long tenure of office. 他得到许诺可有一个较长的任期. leasehold ['li:shuld] a. 借贷的,租赁的 n. 租赁权,租赁 lease n. 租约,租期,租 vt. 出租,租出,租得 We renew the lease for another year. 我们再订一年租约. Location …is prominently located in a well-established and fast growing corporate business area. ……位于闻名遐迩,发展快速的商务区的重要地段. prominently ['prminntli] ad. 突起地;着名地 Fish protein features prominently in the Japanese diet. 鱼的蛋白质在日本人的饮食中占重要地位.
3
Vocabulary Preparation
premises property consultancy public transport bus route corporate business area multi-storey office building underground car parking surface car parking metro station business development full amenities
Student B: Look at the Activity sheet o page 151.
11
Find the right location Writing
③ You are Jim's assistant. Read the information about the property below. And Jim's notes. Write a letter of 120-140 words to Gerald at PLP asking for further information.
work ethic ['eθik] boardroom lease office space floor plan managing director accounts department chief accountant photocopier room shipping manager post room
企业,机构使用的经营/办公场所 地产咨询公司 公共交通设施 公共汽车线路 商务区 多层办公楼 地下停车场 地面停车场 地铁站 商业区 全套设备
4
Vocabulary Preparation
leasehold lift (Br.E) tenant expressly adv. homogenize [hu'mdnaiz] v. endorse [in'd:s] v. establishment underline multinational industrial estate
Unit 5b New premises
Objectives
You will be able to talk about office space and facilities practise listening for direction. practise writing letters. review the language of suggesting.
Key: C Write down some sentences when directions. giving
8
Useful Sentences
1. 你能给我指路吗? Do you think you could give me directions? 2. 你往右看,会看见… If you look right, you'll see… 3. 走到…… Walk to the… 4. 你到那儿往右拐,然后穿过马路到街的另一边. You turn right there and side of the street. 5. 走右边的第一条路. Take the first road on the right.
租赁,租赁权 电梯 租户 明白地,清楚地 使雷同,使……单样化 背签;签署,批注,赞成,请名人为商 品做广告 公司,商业机构 强调 跨国公司 工业园区(trading estate / industrial park,Am.E) 5 elevator (Am.E)
Vocabulary Preparation
不等面积各异的办公场地,还有两个大型的会议厅.自然光线充足.
Underground car parking for 60 cars is provided, and additional surface car parking is available nearby by separate arrangement. 提供可停放60辆车的地下停车场地,另
In the immediate locality there is a wide range of bars and restaurants as well as most major high street shops.
周围各式各样的旧吧和餐馆应有尽有,同时还汇集了商业大街特有的名 牌商店. immediate [i'mi:djt] a. 直接的,最接近的;紧靠着的;立即的 immediate payment / action 立即付款 /行动 coordinate immediate interests with long-term interests 调和目前的利益和远期利益
外还在附近安排了附加的地面停车场.
15
Key Points
Accommodation SQ. FT 平方英尺 (square foot 的缩略形式) Full amenities 便利设施 8 passenger and goods lifts 有8个客用及货用电梯. Quality finishes throughout 内部全部采用高级装饰木材装饰 Standby generator 提供备用发电机 amenity n. 便利设施 The house has a swimming pool, two fireplaces, and other amenities. This town has a lot of amenities — good shops, parks etc.
Jim's notes
Which companies share the site? Which underground stations are nearby? How many floors are there in the building? Additional car-parking? Where? We only want 1 floor. Possible?
13
Key Points
Two metro stations are also within walking distance.
两个地铁站都可以步行到达. metro ['metru] n. 地铁 复数:metros (usually in a city) [同] subway, subway system, tube, underground In Paris the subway system is called 'the metro' and in London it is called 'the tube' or 'the underground'.
7
Find the right location Listening
① Gerald Slater works for PLP Immobilier, an international property consultancy in Paris. He gives a client, Jim Flowers, directions to an office site. Listen and think about how he gives the direction.
9
Useful sentences
6. 沿着街走, 一直走到剧院. Keep going along that street until you come to a theatre. 7. 路上要穿过两三条马路,但你沿路一直走,走到剧院为止. You'll cross over two or three other streets on the way, but just keep straight on until the theatre. 8. 你沿着路走,走到半路,有一个象广场一样的地方,中央 有一座雕像. You go down there, and about halfway along is a kind of square, with a statue in the middle. 9. (那个地方就是了)你不会走错 /迷路了. You can't miss it.
职业道德 董事会的会议室 租赁 办公地点 楼层平面 总裁(chief executive 或president Am.E) 会计部门 首席会计 复印室 运输部经理 收发室
6
Find the right location Warmer
Questions:
Where do you / your parents / friends work? How do you / your parents / friends get to work? Where is your company's / university's head office? What are the advantages / disadvantages of the head office being located there? How do you get there?
Key Points
tenure ['tenju] n. 享有,保有时间 He is promised a long tenure of office. 他得到许诺可有一个较长的任期. leasehold ['li:shuld] a. 借贷的,租赁的 n. 租赁权,租赁 lease n. 租约,租期,租 vt. 出租,租出,租得 We renew the lease for another year. 我们再订一年租约. Location …is prominently located in a well-established and fast growing corporate business area. ……位于闻名遐迩,发展快速的商务区的重要地段. prominently ['prminntli] ad. 突起地;着名地 Fish protein features prominently in the Japanese diet. 鱼的蛋白质在日本人的饮食中占重要地位.
3
Vocabulary Preparation
premises property consultancy public transport bus route corporate business area multi-storey office building underground car parking surface car parking metro station business development full amenities
Student B: Look at the Activity sheet o page 151.
11
Find the right location Writing
③ You are Jim's assistant. Read the information about the property below. And Jim's notes. Write a letter of 120-140 words to Gerald at PLP asking for further information.
work ethic ['eθik] boardroom lease office space floor plan managing director accounts department chief accountant photocopier room shipping manager post room
企业,机构使用的经营/办公场所 地产咨询公司 公共交通设施 公共汽车线路 商务区 多层办公楼 地下停车场 地面停车场 地铁站 商业区 全套设备
4
Vocabulary Preparation
leasehold lift (Br.E) tenant expressly adv. homogenize [hu'mdnaiz] v. endorse [in'd:s] v. establishment underline multinational industrial estate
Unit 5b New premises
Objectives
You will be able to talk about office space and facilities practise listening for direction. practise writing letters. review the language of suggesting.
Key: C Write down some sentences when directions. giving
8
Useful Sentences
1. 你能给我指路吗? Do you think you could give me directions? 2. 你往右看,会看见… If you look right, you'll see… 3. 走到…… Walk to the… 4. 你到那儿往右拐,然后穿过马路到街的另一边. You turn right there and side of the street. 5. 走右边的第一条路. Take the first road on the right.
租赁,租赁权 电梯 租户 明白地,清楚地 使雷同,使……单样化 背签;签署,批注,赞成,请名人为商 品做广告 公司,商业机构 强调 跨国公司 工业园区(trading estate / industrial park,Am.E) 5 elevator (Am.E)
Vocabulary Preparation
不等面积各异的办公场地,还有两个大型的会议厅.自然光线充足.
Underground car parking for 60 cars is provided, and additional surface car parking is available nearby by separate arrangement. 提供可停放60辆车的地下停车场地,另
In the immediate locality there is a wide range of bars and restaurants as well as most major high street shops.
周围各式各样的旧吧和餐馆应有尽有,同时还汇集了商业大街特有的名 牌商店. immediate [i'mi:djt] a. 直接的,最接近的;紧靠着的;立即的 immediate payment / action 立即付款 /行动 coordinate immediate interests with long-term interests 调和目前的利益和远期利益
外还在附近安排了附加的地面停车场.
15
Key Points
Accommodation SQ. FT 平方英尺 (square foot 的缩略形式) Full amenities 便利设施 8 passenger and goods lifts 有8个客用及货用电梯. Quality finishes throughout 内部全部采用高级装饰木材装饰 Standby generator 提供备用发电机 amenity n. 便利设施 The house has a swimming pool, two fireplaces, and other amenities. This town has a lot of amenities — good shops, parks etc.
Jim's notes
Which companies share the site? Which underground stations are nearby? How many floors are there in the building? Additional car-parking? Where? We only want 1 floor. Possible?
13
Key Points
Two metro stations are also within walking distance.
两个地铁站都可以步行到达. metro ['metru] n. 地铁 复数:metros (usually in a city) [同] subway, subway system, tube, underground In Paris the subway system is called 'the metro' and in London it is called 'the tube' or 'the underground'.
7
Find the right location Listening
① Gerald Slater works for PLP Immobilier, an international property consultancy in Paris. He gives a client, Jim Flowers, directions to an office site. Listen and think about how he gives the direction.
9
Useful sentences
6. 沿着街走, 一直走到剧院. Keep going along that street until you come to a theatre. 7. 路上要穿过两三条马路,但你沿路一直走,走到剧院为止. You'll cross over two or three other streets on the way, but just keep straight on until the theatre. 8. 你沿着路走,走到半路,有一个象广场一样的地方,中央 有一座雕像. You go down there, and about halfway along is a kind of square, with a statue in the middle. 9. (那个地方就是了)你不会走错 /迷路了. You can't miss it.
职业道德 董事会的会议室 租赁 办公地点 楼层平面 总裁(chief executive 或president Am.E) 会计部门 首席会计 复印室 运输部经理 收发室
6
Find the right location Warmer
Questions:
Where do you / your parents / friends work? How do you / your parents / friends get to work? Where is your company's / university's head office? What are the advantages / disadvantages of the head office being located there? How do you get there?