酒店英语视听说课件
饭店实用英语scene-课件3.ppt
B：It's terrific. I like it very much.
Ⅱ. Hotel Practical English
A: Do you mind if I put your luggage by the wardrobe? B: Certainly not. Thank you very much. A: If you need something, just call me over the phone. Dial 9 first, and then
Ⅲ. Text
• The following are the top qualities needed for someone who wants to work in the hotel concierge. Number one is a true enjoyment of working with people. Guests may be impatient and stressed out but a concierge needs to roll with that and not let it affect how you help them. The second is great organizational skills. Multi-tasking is the name of the game. The third top quality is energy and patience. A concierge has to be dedicated because beyond the regular work hours, he or she needs spend a lot of time learning things. Hitting museums or checking out the latest restaurant or exhibit so he or she can talk to the guest about it with firsthand knowledge. This is unpaid time and possibly time away from the family, but it comes with the job.
UNIT-1酒店英语口语
Hotel English 酒店英语视听说
Video I
At the Gate
When a guest arrives at the hotel, the bellman greets her.
Hotel English 酒店英语视听说
Video I
1
At the Gate
Decide true (T) or false (F).
Video II
1
In the Lobby
Fill in the blanks with the missing words.
Clerk: How are you today, Mr. Johns?
Fine, thanks. Guest: _____________________.
Clerk: This is our manager, Mrs. Li.
1. The bellman greets the guest in the evening.
2. The bellman is very polite to the guest.
( F )
( T )
3. The guest has four pieces of luggage with her. ( F )
After you, please. Bellman: _________________________.
Guest: Thank you. Please enjoy your stay. Bellman: ______________________________________ .
Hotel English 酒店英语视听说
Hotel English 酒店英语视听说
酒店管理英语听说教程Unit19 Job Interview幻灯片PPT
Woman: I’m working in a company that does a lot of business with Japan.
Man: Oh, I see. Good luck, then.
Unit 19
6. What language is the woman studying in the college? A. Japanese.
酒店管理英语听说教程Unit19 Job Interview幻灯片PPT
本PPT课件仅供大家学习使用 请学习完及时删除处理 谢谢！
Unit 19
Job Interview
Part A Phonetics: Word Stress 单词重音 Part B Listening In: Administrative Management Part C Speaking Out: How to Succeed in a Job Interview Part D: Further Listening
3. M: Where does Susan come from? W: She was born in Switzerland and grew up in America, but now she’s a citizen of England. Q: What country does Susan presently call her home? A. England.
Unit 19
Part B Listening In: Administrative Management Page 170 Task 2 Long Conversation
Unit 19
Scripts
Man: Are you studying here?
酒店英语视听版
酒店英语视听版Accommodation and hospitality services have always played a crucial role in the travel and tourism industry. As the world becomes more interconnected, the demand for efficient and personalized hotel experiences has grown exponentially. In this context, the integration of audio-visual technology into hotel operations has emerged as a game-changer, revolutionizing the way guests interact with and navigate through hotel facilities.The advent of hotel English audio-visual systems has significantly enhanced the overall guest experience. These systems, which typically include interactive digital displays, voice-activated assistants, and multimedia content, have transformed the way guests access information and communicate with hotel staff. By providing multilingual support, these technologies have bridged the language barrier, ensuring that guests from diverse backgrounds can seamlessly navigate their hotel stay.One of the primary benefits of hotel English audio-visual systems is their ability to offer personalized assistance. Guests can now access awealth of information about hotel amenities, services, and local attractions simply by interacting with the digital displays or voice-activated assistants in their rooms. This level of on-demand access empowers guests to plan their itineraries, make reservations, and troubleshoot any issues they may encounter, all without the need for face-to-face interaction with hotel staff.Moreover, the integration of audio-visual technology has streamlined the check-in and check-out processes. Digital kiosks and self-service portals allow guests to complete these tasks independently, reducing wait times and ensuring a more efficient flow of traffic at the front desk. This not only enhances the guest experience but also frees up hotel staff to focus on more personalized service and addressing any unique guest needs.In addition to providing informational and operational support, hotel English audio-visual systems have also revolutionized the entertainment experience. Guests can now access a wide range of multimedia content, including on-demand movies, TV shows, and music, directly from the comfort of their rooms. These systems often feature seamless integration with guests personal devices, enabling them to stream their own content or even participate in virtual meetings and conferences while traveling.The incorporation of audio-visual technology has also had asignificant impact on the way hotels market and communicate with their guests. Digital signage and interactive displays have become powerful tools for showcasing hotel amenities, promotions, and local attractions. By leveraging these technologies, hotels can create immersive and engaging experiences that capture the attention of guests and foster a stronger connection with the brand.Furthermore, the data collected from hotel English audio-visual systems can provide valuable insights into guest behavior and preferences. By analyzing usage patterns, hotels can optimize their services, tailor their offerings, and enhance the overall guest experience. This data-driven approach to hotel management has become increasingly important in an era where personalization and customer satisfaction are key differentiators in a highly competitive market.However, the integration of audio-visual technology in hotels is not without its challenges. Ensuring the reliability and security of these systems is paramount, as guests entrust hotels with their personal information and expect seamless and uninterrupted service. Hotels must invest in robust IT infrastructure, cybersecurity measures, and regular maintenance to maintain the integrity and functionality of their audio-visual systems.Another challenge lies in the need for comprehensive staff trainingand development. Hotel employees must be equipped with the knowledge and skills to effectively operate and troubleshoot the audio-visual systems, as well as to provide guidance and support to guests who may not be tech-savvy. Ongoing training and continuous improvement initiatives are essential to ensuring a high level of service and guest satisfaction.Despite these challenges, the benefits of hotel English audio-visual systems far outweigh the drawbacks. By enhancing the guest experience, improving operational efficiency, and providing valuable data-driven insights, these technologies have become an integral part of the modern hotel landscape. As the hospitality industry continues to evolve, the integration of audio-visual solutions will undoubtedly play an increasingly crucial role in shaping the future of hotel experiences.In conclusion, the hotel English audio-visual edition represents a transformative shift in the way guests interact with and experience hotel services. From personalized assistance and streamlined operations to immersive entertainment and data-driven decision-making, these technologies have fundamentally changed the hospitality landscape. As the industry continues to adapt and innovate, the integration of audio-visual solutions will undoubtedly remain at the forefront of enhancing the guest experience and driving the success of hotels in the years to come.。
酒店试听英语
Hotel English 酒店英语视听说
Video I
At the floor reception desk
The floor receptionist receives the guest
Hotel English 酒店英语视听说
Video I
At the floor reception desk
Guest: No, thanks. I can manage it. Attendant: This way, please. (After a while) Here we are.
After you. Guest: Thank you. When will our baggage arrive? Attendant: The bellman will take it up soon. Guest: Very well.
Attendant: It is along here. May I show you to your room, Mr. and Mrs. White?
Guest: Yes, please. Here is our room key. Attendant: May I help you with your suitcases, Mrs. White?
bellman is handling them.
Guest : Very well.
Hotel English 酒店英语视听说
II
New Words and Expressions
face v. 面对，面向
switch n. 开关
master adj. 主要的
temperature n. 温度
1 Decide true (T) or false (F).
《酒店英语培训》课件
Hale Waihona Puke Check out: Check out
Room Service
Dining Area: Restaurant Area
Check in: Check in
Receptionist: Front desk receptionist
Laundry Service
Checking in the guest
This involves completing the registration process, including collection identification documents, confirming the reservation details, and processing any payments
01
02
03
04
05
06
Speaking clearly and politely: Use clear and polite language to communicate with guests, ensuring they understand and feel respected.
Active listening: Actively listen to guests' needs and questions, and provide responses to ensure smooth communication.
Order taking
Guests can order room service if it is available It is important to understand how to take orders, including the type of food and drink requested, the time they would like it delivered, and any specific instructions for the delivery person
饭店实用英语听说教程PPT
Complaint handling
03
CHAPTER
Hotel Business English
Conference Services
Conference Services Introduction: Conference services are an important component of hotel business, providing a series of professional services including venue reservation, equipment rental, and tea break services.
Conduct full process monitoring of banquet services to ensure that all services meet customer requirements and handle unexpected issues in a timely manner.
Venue layout
Based on customer needs and budget, design a menu that fits the theme of the banquet, ensuring the quality and taste of the dishes.
Menu design
Menu presentation
Taking Orders
Beverage selection
After taking the customers' orders, the waiters should offer a variety of beverages and explain the options available They should also ask if there are any specific requests or preferences
酒店英语课件unit
Replace the used towels with new ones
Refull the toys as needed
03
Provide cleaning services
1
Check and replace the lines and pillowcases
2
Check and replace the matress covers
03
English for Hotel Catering Services
Restaurant reservation service
01
Reservation Procedure
02
Greeting the customer and inquiring about the reservation
03
Confirming the reservation details such as date, time, party size, and special requests
Restaurant reservation service
• Providing the customer with confirmation of the reservation and possible cancellation policy
Checkout service
Checkout Procedure
Greet the guest and present the bill
Collect payment and process any necessary refunds or adjustments
Checkout service
Functional delivery of the ordered items to the guest's room
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you need a password to get access to the computer system. • Promotion n. 促销；晋升 We are doing a special promotion of wines. His promotion to Sales Manager took everybody by surprise.
Preference will be given to graduates of this university.
Language points in listening part
• access n. 通道，机会，权利 e.g. The only access to the farmhouse is across the fields.
Useful Drills
II How to get information from the customers 如何从客户处获取信息
How long will you plan to stay? How long will you be staying? May I know who I’m talking with? (Making a phone) What type of room do you require? How many rooms will you require? May I have your name/telephone number, please? May I have the way to contact with you? Who is the booking for?
• 1.reserve v. 预定，预约 Reservation n. reserve a room/book a room e.g. I have reserved a room in the name of James. 保持，保留 All rights reserved. 版权所有。 • 2.preference n. 偏爱 e.g. It is a matter of personal preference.
Western Beverage 12.Room Service
Content
2.Registration 6.Housekeeping 10.Chinese Foods 13.Banquet Service
3.Concierge
7.Food and Beverage Service
11.Chinese Tea and Alcohol
Language points in listening part
• Deluxe adj. 豪华的，高级的 Luxury n./adj. • Anniversary n. Wedding anniversary The college’s 50th anniversary celebration • Amend v. 修改 Amended version. Amendment n.
客房预订
Information should be taken
客户基本信息
客人姓名 登记编号 联系电话 联系地址 入住人数 入住时间
Guest Name Code Telephone Number Address Number of Guests Occupation Time
客户要求
房间种类 房间数量 价格标准 折扣优惠 房间要求 房间布置
plaint Settlement
Reservation
Tasks
Registration
Checkout
Recommending Chinese Dishes
Banquet Decoration
Taking orders
Introduce Chinese Alcohol culture
Room Type Room Number Price Discount Room Demand Decorations
Room Types
Single room
Double room
Deluxe suite/presidential suite
Language points in listening part
Hotel
English
课程概况
• 教材：《酒店英语视听说教程》 • 基本教学设计：
背景知识介绍，听力训练，分组情景模拟。 • 考核方式：课堂表现+小组成绩+期末考查
课堂表现：出勤率、主动发言、纪律 小组成绩：情景模拟效果
1.Reservation
5.Checkout 8.Western Foods and
Watch the video and practice
• videos\第175回 room reservation - with caption_高清.mp4 • videos\第一口语网 订房间 booking a room_标清_标清.flv
Useful Drills
(注:★表示此话为客户所说) I How to greet walk-in customer or customers on phone 接待上门预订或接听预订电话
Resolving Restaurant complaints
Chapter 1 Reservation
Teaching aims
Aims: • How to receive room ervations 怎样接待客房预订 • How to confirm room reservations 怎样确定客房预订 • How to make a phone call for room reservations 怎样电话