The basic of basics of business -Chinese
《商务英语综合教程》 Unit (10)
14. Don’t be a business card pusher. 15. Show genuine interest.
本人从事机械领域十余年对机械液压有着较强的故障判断能力
《商务英语综合教程》（基础）
Unit 10 Etiquette
A. Brainstorming B. Business Knowledge
◆ Additional Reading C. Business Skills D. Business Actions
A. deflected B. concentrated C. transferred D. troubled
Additional Reading
Business Etiquette in the UK
1. Punctuality
In general, the British value time-keeping for business arrangements. If you set up a meeting for two o’clock, the chances are your counterparts will arrive on time or just before. Since the British are so time conscious, sometimes you may feel their lives are very rushed. In fact, however, they are only doing their best to avoid losing time, which is valued as an economic resource. It is considered very impolite to arrive late for a business meeting. If your delay is inevitable and you arrive late, it is usually sufficient to excuse yourself with an apology. If, however, you are running more than a few minutes late, you should call ahead to apologise and give an indication of how long you will be; in the case of a longer delay that would compromise the value of attending the meeting, you should consider offering to postpone the meeting to a new time and/or day. The busier people are, the greater the likelihood that they will have to leave for another engagement, so respecting their time is very important.
中欧在线全系列通用管理课程清单(2010双语)
your staff
Responding to poor performance 如何祝贺和夸奖员工
Congratulate a colleague 好的目标有什么特点
目标制定 Formulating your What is a good goal?
goals
目标明确，行动更有效
Fix your goals clearly to reach them better 年度评估面谈：烦人的任务还是建设性的机会？
让你的“推销”适应目标客户的明确需求 Adapt your „pitch‟ to your target‟s express needs
提升说服力 Boost your power of persuasion
通过实例学习如何推销大项目 Master large project selling with the help of a real-world example
处理客户异议 Dealing with your client‟s objections 向签单冲刺 Concluding a sale
加深对潜在客户的了解 Improving your understanding of your prospect‟s situation
提出需要解决的问题触动潜在客户 Motivate your target by raising problems that need resolving
-1-
成功进行职业发展面谈
成功进行员工面谈
Carry out a successful professional development meeting 处理违规员工
Successfully managing face-to-face meetings with
国际商务合同翻译教程-国际商务合同基础知识-Learning-Basics-1
国际商务合同翻译教程Learning Basics 1国际商务合同基础知识Unit One :Basic Knowledge of International Business ContractsContracts referred to in this 1aw are agreements between equal natural persons, legal persons and other organizations for the purpose of establishing, altering and terminating mutual civil rights and obligations.合同和契约都是指自愿订立共同遵守的条件，合作共事。
《中华人民共和国合同法》第2条规定“合同是平等主体的自然人、法人、其他组织之间设立、变更、终止民事权利义务关系的协议”。
根据这个定义，我们可以了解一般合同的法律特征。
(1)合同是一种法律行为这是指当事人之间为实现一定的目的，而产生的一定的权利义务关系，而且这种权利义务关系受国家强制力的保护，任何一方不履行合同或不完全履行合同，都要承担法律责任。
(2)合同是合法的法律行为双方当事人按照法律规范的要求达成的协议，产生双方所预期的法律后果，它是一种合法行为，因而为国家所承认和保护。
(3)合同是双方或多方当事人之间的协议这并不是讲当事人之间的任何协议都是合同，它只是当事人之间关于设立、变更、终止民事权利义务关系的协议。
(4)合同是当事人在平等、自愿的基础上所进行的民事法律行为这是合同法律关系同建立在领导与被领导、命令与服从基础上的行政关系的根本区别。
合同有广义和狭义之分广义的合同包括合同、协议，以及订立正式合同、协议之前当事人之间已经达成的有约束力或无约束力的法律文件，包括但不限于谅解备忘录或合作备忘录、框架协议、意向性协议或合作意向书、意向书、初步协议、君子协议、订单和章程等。
Business English and cross-cultural communication
Business
03 English communicatio
n skills
Etiquette and Customs in Business Occasions
Greeting and introduction
Learn appropriate ways to greet and introduce yourself and others in a business setting
Cross cultural communication is critical in today's globalized world where businesses, governments, and individuals increasingly interact with people from diverse cultures It helps to build trust, understanding, and cooperation between people from different cultures, which is essential for successful international business and comprehensive relationships
English
• Definition: Business English is a specialized language used in international business contexts It encompassed the vocabulary, grammar, and communication skills needed to conduct business effectively in English speaking countries
2023年上海高三英语一模汇编 —概要写作
概要写作-2023年上海高三英语一模汇编一类：说明文1.宝山区When you’re having fun with your friends,you take selfies.When you visit famous places, you take selfies.When you are in beautiful spots,you take selfies.But sometimes you don’t look very attractive in the photos.And,of course,if you’re going to post them,you want to look your best.What can you do?Instead of posting a photo you don’t like,you can turn to photo retouching.When you retouch an image,you improve its appearance.Many apps offer you the ability to do that.Their easy-to-use tools help you smooth your skin,make your teeth straighter and whiter,and more. Within the apps,you can also change your facial features.You can make your eyes rounder and brighter.You can change the shape of your face or your nose.You can also change the direction of the light source or add highlights.All in all,you can make yourself look like you wish you looked.Now you’ve uploaded your retouched photos to social media.People leave positive comments,and you get a lot of likes.That’s great,right?Maybe not.With so many people sharing personal images of their lives,it’s almost like a contest.Who looks the best,takes perfect selfies and lives up to social media’s standard of beauty? You need to be part of that crowd so that you don’t feel left out.Worse yet,you feel if you’re not part of that crowd,you may be criticized for your looks.Maybe you think that if you don’t look like the influencers you follow,you’re not good enough.People generally retouch themselves to have larger eyes,thinner chins and brighter skin.Does everyone now look the same?It seems like a lot of people are trying to match to unrealistic beauty ideals.That isn’t good for anyone’s self-image.Perhaps it’s time to post the real you and only lightly retouched,if at all._______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _____________________________________________________________2.崇明区ChatbotsWhat if instead of clicking on link after link on a company’s website,you could type a question and get an immediate,customized answer?Some companies are working to make this a reality using chatbots.Chatbots are computer programs that can communicate with human beingsby phone,on messaging apps or on websites.There are two types of chatbots:open and closed.A closed chatbot follows a script,which may or may not involve using AI(artificial intelligence)to understand users’messages.An open chatbot uses AI both to figure out what users want and to generate responses.Open chatbots are able to learn from their conversations and thus improve their ability to communicate over time. This means that open chatbots can respond to a wider range of inquiries,compared with closed municating with them feels more natural,but if they have not been correctly trained, users may have a bad experience with them.One significant advantage of chatbots is that they are available all the time,even in the middle of the night.Plus,a single chatbot can cater to multiple users at once.This means that users can get immediate answers to their questions rather than waiting for a human representative. Chatbots have the potential to overcome several technological problems people face.These include difficulty in searching websites and trouble finding basic information and answers to simple questions.However,in order for chatbots to work,humans are still indispensable(不可或缺的). Someone has to program the chatbots initially,train them,and maintain and improve the chatbot system.Further,even open chatbots may not have the answers to detailed questions,and many people simply prefer speaking to a human rather than a chatbot.Thus,chatbots are unlikely to completely replace human agents.Rather,they will help users resolve simple problems so that customer service representatives can focus on more difficult issues._______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________3.奉贤区Why Camping Can Be So Much Fun?When you go on holiday,where do you like to stay?If you haven’t tried camping,maybe you should join the increasing number of people who are enjoying the simple pleasures of camping.By grabbing your tent,and some additional things,it’s easy to head off to the countryside and enjoy a night or two under the stars.Many campers are dumping the trappings of their modern, busy life to do this,encouraged by experts who say a few peaceful nights in the middle of nowhere might be a good way to relax and improve our sleep patterns and well-being.It is also,of course,a good low-budget holiday option.For the adventurous,wild camping is an ideal way to escape from reality.Armed with just some food and a sleeping bag,you’re free from rules,away from other people,and able to enjoythe back-to-basics experience.But for those who still want some home comforts,a campsite is a more suitable place to fix your tent.Here you have facilities such as washrooms,a shop and maybe even a restaurant.And for the most luxurious camping experience,you could try glamping, a type of camping associated with extreme comforts and luxury.More recently,sales of camping equipment have jumped as more people have chosen a vacation spent at hometown due to travel restrictions caused by the pandemic.One camping retailer,Halfords,reported a sharp rise in demand for products such as stoves,cool boxes and camping chairs.With the addition of soft pillows,powerful torches and lamps to light up your tent and a better selection of easy-to-cook food,you can almost guarantee a comfortable and enjoyable camping expedition.So maybe it’s time to give camping a try._______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________4.虹口区Are Oceans Silent?Most sea creatures,from whales and dolphins to fish,sharks and shrimps,respond to sound, and many can produce it.They use it to hunt and to hide,find mates and food,send messages and give warnings,establish territories,warn off competitors,confuse their targets,deceive enemies, and sense changes in water and conditions.Marine animals click bones,grind teeth and belch gases(磨牙打嗝);use special organs to make various noises.Far from the‘silent deep’,the oceans are so noisy.Into this age-long confused noise,in the blink of an evolutionary eye,has entered a new thunder:the trembling sound of mighty engines as46,220large ships passed the world’s shipping courses.Scientists say that background noise in the ocean has increased roughly by15decibels (分贝)in the past50years.It may not sound like much in overall terms,but it is enough, according to many marine biologists,to mask the normal sounds of ocean life going about its business.At its most intense,some even say noise causes whales to become disoriented,dolphins to suffer from‘the bends’,fish to go deaf,leave their breeding grounds or fail to form groups—enough to disorganize the basic biology of two thirds of the planet.“Undersea noise pollution is like the death of a thousand cuts”,says Sylvia Earie,chief scientist of the U.S.National Oceanic and Atmospheric Administration.“Each sound in itself may not be a matter of critical concern,but taken all together,the noise from shipping, earthquake-related surveys,and military activity is creating a totally different environment than existed even50years ago.That high level of noise is bound to have a hard,sweeping impact on life in the sea._______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ ____________________________________________________________5.嘉定区Why Laughter Yoga Makes You Smile“Friends,I must tell you,laughter yoga is not a comedy.”Dr Madan Kataria,the creator of laughter yoga,an exercise programme involving prolonged laughter,ughter yoga,a combination of breathing exercises and deliberate(故意的)laughter,came from humble beginnings,but has mushroomed into a global movement.Hundreds of clubs,usually free to attend,have now been established across Asia,Europe and North America.“I had read so much about the benefits of laughter,and how acting out emotions,especially through facial expressions,can create them,”Kataria tells me.But he realised he wouldn’t often see people laughing in Mumbai.“The idea struck me:why not start a laughter club?Laughter reduces stress,”Kataria goes on,following some yogic postures,“it makes your immune(免疫) system stronger and keeps your mind positive!”Five people attended Katana’s first meet-up in Mumbai in1995.He initially asked participants to tell jokes to force laughter,but as attendances grew Kataria learned that laughing for no reason at all was the best method.“We started just faking laughter,”he says.“And then people started laughing for real.It was infectious;we couldn’t stop.”Laughter yoga addresses a deep-seated need to laugh that is being stifled(遏制).Young children can laugh hundreds of times a day.But as we get older,the fun begins to stop—our brains learn how to adapt our emotions in tune with the needs of others.We develop empathy(同理心).But so are we told to stop laughing and be serious about life.There’s often a sense that if you’re laughing,you’re not properly learning,or working,or focusing,or paying respect. Sometimes this is justified,but not always.Perhaps that is the recipe for the growing popularity of laughter yoga._______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ ____________________________________________________________6.金山区“Digital Hoarding”Could Be an Increasing ProblemAs data storage has become more accessible than ever,the amount of digital“stuff”we all have put aside is on the rise,too.In a recent paper published in the journal Information&Management,we have investigated a rising phenomenon called“digital hoarding”,which happens when an individual constantly acquires digital content,feels difficulty in getting rid of it,and gradually gets more and more digital content without an intended purpose.Digital hoarding can quickly increase out of control,too—perhaps even more quickly than in the physical world,due to several reasons.First,the digital hoarder is less likely to notice the space limitations in the digital world.While the boundaries of a physical space are clear,such boundaries are less noticeable in digital spaces.Second,hoarding of physical objects happens in fixed boundaries,while digital spaces are“expandable”—you can get additional digital storage with minimum effort at very little or zero cost.Third,to hoard physical items,a person needs to expend some effort,such as purchasing them.By contrast,most digital contents are either self-created,free,or available on a subscription(订阅)basis.Fourth,compared with physical stuff, digital contents can be multiplied,for example,by making copies,with very minimal effort.In the modern world,it is unavoidable that digital content plays an important role in our lives. Therefore,the potential of serious mental health impacts from digital hoarding is a real possibility.If you think you’re holding onto too much digital content,you can try cleaning your digital footprint,reducing unnecessary digital content,coming up with simple methods to organize your files,pictures and videos.What’s more,reassess the importance of many social networks, including groups in many communication apps,and keep only those essential to you._______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _7.静安区The music in youAny party goer can tap her heel to an unfamiliar song without realizing it.Yet when asked on site,she might reply:“Music?I don’t know anything about that.”Maybe you’ve heard a variation on this theme:“I don’t have a musical bone in my body.”Most of us make music publicly just a few times a year,when it’s someone’s birthday and the cake comes out.Privately,it’s a different story.We belt out tunes in the shower and create rhythm tracks on our steering wheel.But when we think about musical expertise,we tend to imagineprofessionals who specialize in performance,people we’d pay to hear.As for the rest of us,our bumbling private efforts,rather than illustrating that we share an irresistible urge to make music, seem only to demonstrate that we don’t enjoy essential musical capacity.But the more psychologists investigate musicality,the more it seems that nearly all of us are musical experts,in quite a surprising sense.A lot of the most interesting and substantial elements of musicality are things that we all share.We aren’t talking about instinctive,inborn universals here.Our musical knowledge is the product of long experience;maybe not years spent over an instrument,but a lifetime spent absorbing music from the open window of every passing car.In fact,for all its remarkable power,music is in good company.Many of our feelings are governed by a similar rule.We don’t know how we come to like certain food more than others.We don’t know why we fall in love.Yet in the very act of making these choices we reveal the effects of a host of instinctive mental processes.The fact that we respond to music so naturally and normally actually speaks to its strength and universality._______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ ___________________8.闵行区Is Leather Good or Not?For thousands of years,humans have used leather to make everything from clothing to furniture to footwear.The skin of animals is a material that is strong,hard-wearing and flexible. These qualities make leather a popular material for many different products,but more people are becoming concerned about the potential harm caused by items they buy.Should we respect ancient traditions or is having real leather not as important as it used to be?The treatment of animals raised for their skins is a massive issue.According to the Food and Agriculture Organisation(FAO),more than2.29billion cows,pigs and goats are killed each year for their hides.This does not include the animal skin of fancier leather products,such as sheep, crocodiles,kangaroos and lizards.There’s also an environmental problem.Producing leather is a very polluting process, because it requires treating the skins with chemicals.During the procedure,called tanning, chemicals change the fibres(纤维)inside the leather,making it tougher.A tanning facility uses more than60,000litres of water for every tonne of leather produced.It uses huge amounts of poisonous chemicals,including substances containing heavy metals such as chromium,whichwhen washed out ends up in nearby soil and drinking water that people use.However,the making of leather is not entirely negative.Selling animal skin is a key source of income for remote populations such as the Inuit people in Canada.Every day,cows,pigs and goats are killed for their meat to be sold in supermarkets.It’s respectful not to waste anything,and without leather their skins would have to be buried or burned.Although there are alternatives to leather,some of these fabrics are only85%to90% biodegradable(可生物降解的).Vegan leather can be made from plastics which take years to biodegrade,so it’s actually worse for the planet._______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _____________________________________________________________9.普陀区Graduates Turn to TeachingChina has witnessed a66-fold increase in the number of applicants for teaching qualification tests over the past decade,and experts say the popularity has mainly been driven by more graduates chasing stable jobs.According to the latest figures from the Ministry of Education,the number of applicants for teaching exams each year has grown from172,000to11.44million in the past decade.Experts said the sharp increase corresponds with the increase in teachers’salaries and status within society,and it is expected to bring about an overall improvement in quality teaching. However,another big reason for the enthusiasm for teaching posts is that the challenging and complicated employment situation is driving graduates toward stable jobs such as working as teachers and government officials.Chu Zhaohui,a senior researcher at the National Institute of Education Sciences,said the popularity of teaching posts is closely associated with people’s changing perception of the economic situation,job stability and security,which are major concerns for graduates.In view of the coronavirus epidemic in recent years,many college graduates just want a stable job,so teaching suddenly becomes a very popular profession,and many students from well-known universities have joined the competition.Of course,everyone has their own ideas. Take Wang Lin for example.Wang Lin,who graduated from a famous university,said she had wanted to be a history teacher since middle school,inspired by her own history teacher.She added she had a good impression of her teachers from an early age and was grateful to those who had taught her.In fact,there are many such cases.While passing the teaching qualification test is the first step to becoming a teacher in China,landing a post at schools in big cities can be very competitive._______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _____________________________________________________________10.青浦区Want to join the online fitness program?Online training is one of the fastest growing section of the fitness industry.A2015study found that more than half of all smartphone users had downloaded a fitness or health app.If you’re considering joining the online fitness community,consider these benefits and drawbacks.There are many reasons that online training may work for you.As long as you have access to pre-downloaded videos or a WiFi connection for streaming videos,you can work out wherever you are.Besides,compared with similar offline programs,most online fitness programs range in cost between$10and$20per month.This is due in part to the wider audience and the greater opportunity to sell programs to more people.All this growth is incredibly positive—it provides health and fitness resources to the general consumer wherever they happen to be,without requiring access to a gym or fitness studio.But it’s not without problems.The first thing to think about when considering an online fitness program is“know yourself.”If you struggle with self-motivation,you don’t like exercising at home,and you prefer a social workout environment,online fitness may not be for you.Not to mention the fact that very few online fitness programs enable the instructor to see you,check your form,and offer modifications or corrections based on your performance.This means you might perform exercises incorrectly,or even unsafely,without knowing it,which is particularly concerning for beginners and those recovering from injuries,as they’re more likely to perform exercises incorrectly.Therefore,like any training format,there are pros and cons to consider when deciding if it is right for you.Take time and make the most suitable decision to reap more benefits._______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________11.松江区Out of Sight,Out of MindTechnology has made paying all sorts of bills incredibly easy.The real-time budget apps, which capture our spending and pay our bills automatically,should theoretically give us more control over our money.But why,in real life,do they do the opposite?It helps to think about how we used to pay.My parents describe a process that would involve three separate points of contact whenever they paid for something with a credit card:first,at the cash register,then when a bill came in the mail and finally when they wrote a check to cover it. While each of the checkpoints is technically still there,automation has given us a chance to skip the second and the third.For bills paid automatically through a banking app,even the first checkpoint can be gone.We know that it is happening in the background,but it’s so far out of view that it might as well not be there.How do we get that connection back,without giving up the convenience that technology has brought us?The good news is that though technology has taken away something,it can also give.Much of the battle is simply recognizing what we’ve lost.If we want to be smart about our money and have thorough control over it,we need to bridge that gap between what we spend on and how much we pay.We can start using personal-finance apps to do more than make our lives easier. These apps can send us notifications when each automatic payment is being made and categorize purchases,sending us instant spending reports.Admittedly,those tools require the user to sign up for these services and make conscious efforts to take full advantage of them.In this way,they are arguably better practice than balancing a checkbook on a Saturday morning._______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________12.徐汇区Why Don’t We Use the Math We Learn in School?How much of the math you’ve learned in school is used in everyday life?For the majority of people,the answer is surprisingly little.Clearly,some people learn math very well and apply it in everyday problem-solving settings.The question is why most people don’t,in spite of spending many years practicing it.The first explanation blames the failure of education.One of the major barriers to using a skill in real life is automaticity.We tend to find the least-effort solution to our problem.If struggling through a math problem is hard for you,you’ll find a different way to solve it that doesn’t rely on math.The familiar model for teaching mathematics revolves around teacherstelling students certain rules,applying those rules to examples and students then practicing problems similar to the examples seen in class.By teaching in this way,a lot of the work and deep thought that went into the creation of these mathematical rules is lost.In that sense,people were never taught math thoroughly enough to use it automatically in real life.The second explanation is a little different.It argues that people may develop competence in math classes,but they struggle to translate real-life problems into a format where they can use their mathematics knowledge.This seems most apparent in the case of applying algebra(代数). Students struggle with algebra,but they particularly struggle with word problems.Yet,the equivalent real-life problems are typically much harder than word problems.From this perspective, what people struggle with is not doing math,but recognizing where and how to apply math to real problems.Educational researchers now emphasize the importance of transfer and deep understanding. They believe we need to give students more training in noticing and converting everyday situations into the math problems they know how to solve.By using real-life math applications, students can make connections between math and everyday life._______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _____________________________________________________________13.浦东新区The problem of electronic wasteWe have gradually come to realise that in two ways in particular,modern hi-tech can be bad for the planet.The first is its energy use;the worldwide scale of information technology is so enormous that electronics now produce fully two percent of global carbon emissions,which is about the same as the highly controversial emissions of aeroplanes.The other is the hardware, when it comes to the end of its natural life.This,increasingly,is pretty short.We have hardly noticed this important stream of waste,so much so that a Greenpeace report on the untraced and unreported e-waste two years ago referred to it as“the hidden flow”.We need to be aware of it.The latest United Nations Environment Programme(UNEP)report estimates that worldwide, electronic waste is mounting by about40million tons a year.So what can we do about it?The European Union has recognised the problem by adopting a key principle:producer responsibility.In other words,making it the duty of manufacturers of electronic goods to ensure their safe disposal at the end of their lives.In practice,an EU regulation now means that electronics dealers must either take back the equipment they sold you,or help to finance a network。
怎样做一名合格的秘书,英文版
How to be a secretary崔倩51092023 As a secretary he or she may have a lot of duties to fulfill. There is no doubt that secretary plays an essential roles in every company. Thus, how to be a good and professional secretary has become a hot issue. In my opinion, a good and professional secretary has to do the following major jobs.First, a secretary should pay close attention to his or her dress. Women should dress western-style clothes and skirts and men wear western-style clothes and trousers. A secretary must dress formerly so that he or she look peart.Second a secretary is expected to relieve the executive of various administrative details. For instance, a secretary should make appointments for the executive and maintain his or her calendar;a secretary is expected to arrange business itineraries and coordinate the executive's travel requirements. To be a good secretary, you should learn to satisfy your boss by working hard and acurisely.Thirdly, a secretary is required to coordinateand maintain effective procedures and efficient work flow.Next, a secretary should be able to establish and maintain harmonious working relationships with superiors, co-workers, subordinates, customers or clients, and suppliers. For example, You have to learn how to please all sides of colleagues and make them happy working with you. When dispute happens, you can handle them squarely. You can create easy atmospere around your office to let the boss deal with things lesurely. A secretary should be helpful to and thoughtful of the clients, supervise other employees, submit employers, and so on.Apart from what has been mentioned above, a secretary should also be able to do a variety of other jobs. To begin with, a secretary should make appointments for the executive and maintain his or her calendar. He or she is expected to receive and assist visitors and telephone callers in every way possible and then refer them to the executive or other appropriate persons as circumstances warrant. A secretary is expected to arrange business itineraries and coordinate the executive‟ travel requirements.Next, a secretary is expected to take action authorized during the executive‟s absence and use initiative and judgment to see that matters requiring attention are referred to a delegated authority or handled in a manner so as to minimize the effect of employer‟s absence.A secretary should be able to take shorthand or longhand notes and transcribe from it or transcribe from machine dictation. He or she should also be able to type material from longhand or rough copy.In addition, a secretary is expected to sort, read, and annotate incoming mail and documentsand then attach appropriate files to facilitate necessary action. He or she should be able to compose corre spondence and reports for the executive‟s signature as well as prepare communication outlines by the executive in oral or written directions.A secretary is expected to research and abstract information and supporting date in preparation for meetings, work projects and reports. He or she must be able to correlate and edit materials submitted by others in draft format.Also, a secretary should have the ability to manage the office work well. He or she should be good at maintaining filing and record management systems and other office flow procedures.Another duty of a secretary is to make arrangements for the executive and coordinate conferences and meetings. A secretary may serve as the recorder of minutes with responsibility for transcription and distribution to participants. He or she may supervise or hire other employees, select or make recommendations for purchase of supplies and equipment as well as maintain budge and expense account records, financial records, and confidential files.In addition to the duties mentioned above, a secretary should possess the following skills. he or she should have a good command of office skills and be proficient in office software such as Microsoft Outlook, Microsoft word, Excel and ect. Ever.Good secretary should have the personal qualities. Secretarial staff to take on a business or social organization to promote wider and better direction to the responsibility of secretarial staff directly related to the level of quality the level of quality and efficiency. As a good secretary, not only have excellent ideological and political quality, high professional ethics, quality and capacity of a solid knowledge of psychological health, but also a wide field of vision, innovative thinking, so as to occupy at work the initiative. A secretary Should have the personality characteristics. Personality affects the adaptability of the individual's career, a certain personality for the job in a certain. So you want to be a good secretary should have the Secretary of the professional requirements of the individual's personality, including the following five points. Believe they have the ability to complete their tasks undertaken, the use of high enthusiasm and courage to challenge the determination, control their emotions and behavior, so that secretarial work is more organized. Stable. Excellent secretarial work, whether routine or face to face emergency situations should keep a cool head, steady doing things. Rely on keen observation and common sense, without loss of principle in the case the problem is appropriately resolved. Modest. This is an excellent Secretary of the necessary charisma, one asked the Clerk to respect others, not to overwhelm people. Modest. This is an excellent Secretary of the necessary charisma, one asked the Clerk to respect others, not to overwhelm people. Able to create a relaxed and harmonious atmosphere to handle daily conflict, so that others feel relaxed at the same time, to facilitate the smooth progress of work. Firm. The Secretary shall have outstanding perseverance and strong mentalendurance. Leadership from the grassroots and the pressures of the outside world can calmly. Realistic, consciously resist bad style, do rational leadership staff and assistants. Security awareness is the secretarial staff of the basic literacy, as a good secretary should develop strict company secret habits and leadership and ability. A good secretary should have knowledge of literacy Knowledge structure is an important measure of the quality scale Secretary of talent. Secretary of the work not only has a strong practical, and highly integrated, with "mixed it" and "generalist" extensive knowledge. The basics. Including natural science, social science and basic common sense and basic knowledge of legal knowledge of everyday life. Relevant knowledge. That is necessary for the secretary's work played a supporting role of non-professional knowledge. Including business management, behavioral science, social psychology, thinking, scientific and other kinds of knowledge. As a good secretary, for all kinds of broad and basic knowledge is necessary. Expertise and industry knowledge. Secretary to the systematic study of workers in this career need to learn the doors of professional knowledge and understanding of all aspects of secretarial work, the operation of common sense, basic skills and practices. They are an important prerequisite for competent secretarial work Secretary of the industry's expertise is also Secretary of the personnel must master, it also challenge the Secretary's ability to learn in practice, industry-specific knowledge is also secretary to adapt the working environment, good working conditions necessary.Secretary is on behalf of the company's image, representing the company's attitude towards the problem, which requires the Secretary to have a business other than staff positions have a stronger public relations capacity. Including good language skills, memory, language and social skills, better coordination between the company and employees, between departments within the company, between employees and management, business and the relationship between the external sector. To be good at communicating in a different context, for different positions, different departments, different ages, different personalities and different relationship with the company's personnel to use appropriate language and uphold the correct and reasonable manner, with a good attitude, so that they successfully reached the matter of consensus, resolve conflicts effectively and efficiently establish contact with companies in the square image. To create harmony, trust, cooperation, good working environment. The fundamental role of the secretary is to help leaders do their daily work. A large number of enterprises or institutions face every day inside and outside the big or small, can sort things out secretary, in a wide variety of information in a number of selection and sorting of materials a good leader needs to become secretary of the basic requirements of the modern good, both for the leadership of smooth, the normal operation of the system of the department secretary or future personal development and so play a crucial role in.In summary, the secretarial position can be described as “the boss” confidant office manager, supply and equipment purchasing manager, …jack of all trades‟, and master of office mysteries.” He or she may have to retain a great deal of information without speaking of it to anyone. Because a secretary is often made aware of highly sensitive company information, he or she must be trustworthy and able to keep a “secret”.。
英国绅士礼仪的英文介绍
英国绅士礼仪的英文介绍Company Document number：WUUT-WUUY-WBBGB-BWYTT-1982GTg e n e r a l e t i q u e t t eOne only needs to take a quick glance around to notice that there are very few true gentlemen remaining among us. In times past, a gentleman was much appreciated and being gentlemanly was a n o b l e t h i n g.Alas, things have changed in today's society; some for the better and some for the worse. One thing that particularly irks me is the lack of good taste and etiquette most guys are guilty o f a t t h e t u r n o f t h i s n e w m i l l e n n i u m.I'm not saying that men should act like robots and be slaves to etiquette, but some basic good manners will go a long w a y i n h e l p i n g y o u d u r i n g y o u r a s c e n t t o t h e t o p.What I've done is compile a quick list of tips that will help turn even the most blundering fool into a proper gentleman. Follow these simple tips and I can assure you that people will perceive you as a man of good breeding and taste, hence a man they wish to associate and conduct business with. Not to mention the fact that the ladies are always quite p l e a s e d t o m e e t a r e a l g e n t l e m a n.g e n e r a l e t i q u e t t eA l w a y s b e p o l i t eEven if you don't like someone, there is no need to lower yourself to their level. Be polite and courteous; show that you're t h e b e t t e r m a n.D o n o t c u r s eSwearing is a big no-no. It shows that you don't have the vocabulary to express your thoughts appro priately. Furthermore, it is always very crude and impolite to be vulgar.D o n o t s p e a k l o u d l yWhen you speak loudly, it raises the stress level among company. It always implies that you can't reason with people and rely on "brute force" to get your point across. It also draws attention -- n e g a t i v e a t t e n t i o n.D o n o t l o s e y o u r t e m p e rWhen you lose your temper, you are showing everyone that you can't control your emotions. If you can't even control yourself, then how can you possibly control anything else Keep your cool at all times (it won't be easy but it is worth the effort) and people will take p o s i t i v e n o t e o f y o u r l e v e l h e a d e d n e s s.D o n o t s t a r eOgling someone is the equivalent of psychological aggression. You don't want to intimidate people for no reason.D o n o t i n t e r r u p tLet people finish what they are saying before adding your comments. Interrupting others is a sign of poor etiquette and a lack of social skills. If you want to come across as egotistical, you can d o s o b y c o n s t a n t l y i n t e r r u p t i n g.D o n o t s p i tA lot of men do this almost subconsciously. Spitting is very crude and not too pretty to look at. Do not spit in public unless y o u w a n t t o l o o k l i k e y o u w e r e r a i s e d i n a s e w e r.R e s p e c t y o u r e l d e r sIn fact, you should respect others as you would like them to respect you. I am specifying elders because it seems that today, young men think they know it all. Well, they don't. Just think of yourself five years ago... you're much smarter and experienced today, aren't you Of c o u r s e,y e t y o u t h o u g h t y o u k n e w i t a l l f i v e y e a r s a g o.D o n o t l a u g h a t o t h e r s'm i s t a k e sThis is perhaps one of the cruelest things one can do. When you mess up, the last thing you want is for someone not only to bring it to your attention, but to ridicule you on top of that.R e m o v e y o u r h a t i n d o o r sThis rule seems to have gone out the window these days. You should remove your headwear upon entering a building. Furthermore, never keep your hat on while at the dinner table. It r e f l e c t s v e r y p o o r e t i q u e t t e.W a i t f o r s e a t i n g b e f o r e e a t i n gWhen sitting down for a meal, you should wait until all the guests are properly seated and ready to commence the meal before eating. Everyone should start dining at the same time; this is a subtle b u t v e r y i m p o r t a n t r u l e.t h e b a s i c s o f c h i v a l r yIn addition to the aforementioned rules, gentlemen (in training) should follow these additional rules when in the presence of a lady. Chivalry may be on life support, but it is not dead yet. Be one of the few to keep this flame burning for many years to co me.A l w a y s o p e n d o o r sThis is perhaps the most basic rule of male etiquette out there. It is also one of the easiest to follow so you have no reason to forget it. Whether she is about to enter your car, restaurant, club, or anyplace with a door, you should always hold it open. If there are many doors, t h e n h o l d t h e m o p e n o n e a f t e r t h e o t h e r.P u t o n h e r c o a tAlways help a lady put on her coat or o v e r g a r m e n t.T h i s i s a s i m p l e b u t p o w e r f u l a c t i o n.H e l p w i t h h e r s e a tIf an unaccompanied lady is sitting next to you, it is important that you help her be seated by pulling her chair out for her and gently pushing it back into place, with the lady seated of course.G i v e u p y o u r s e a tIf a lady arrives at the table and there are no available seats, you shou ld stand up and offer yours to her.S t a n d a t a t t e n t i o nAlways stand when a lady enters or exits the room. This rule has been somewhat relaxed, so you can stand uponentrance but remain seated upon exit. Nonetheless, if you can do both, you s h o u l d.G i v e h e r y o u r a r mWhen escorting a lady (that you know) to and from social events, you should offer her your arm. This is a little more intimate, but serves well when walking on uneven ground -- especially if she's w e a r i n g h i g h h e e l s.A s k i f s h e n e e d s a n y t h i n gThis is one that most guys already do, but helps complete the gentleman in all of us nevertheless. When at social events, make sure to ask the lady if you can get her something to drink (or eat, depending on the event). Show her that you care about her comfort and n e e d s.Gentlemen, if I may call you that, these are the rules of etiquette you should observe in everyday life. Elevate yourself above the rabble and display the mannerisms of a true gentleman. The world will appreciate such a rarity and your career will most definitely benefit from y o u r g o o d m a n n e r s a n d s a v o i r-f a i r e.。
商务礼仪英语Bisiness Etiquette
A Study on International Commercial Etiquette and Its Significance商务礼仪及其意义研究CONTENTS(TIMES NEW ROMAN 小三号加黑加粗)INT RODUCTION (1)CHAPTER ONE ABCCCCCCCC (7)1.1 Abc (7)1.2 Abc (8)1.3 Abc (9)CHAPTER TWO ABCCCCCCCC (11)2.1Abc (11)2.2Abc (12)2.3Abc (13)CHAPTER THREE…CHAPTER FOUR……CONCLUSION……………………………………………………….REFERENCES………………………………………………………内容摘要当今世界，各国之间交流频繁，礼仪之论不再局限在国内，而成了国际交往需要重视的问题。
同时，不可否认的是因为各国价值观念，文化，历史背景的不同，在礼仪实践中也存在差异。
没有一个统一的标准，这些差异，只有一些约定俗成的东西，大家都基本认同，在交往中共同遵守。
所以从事国际交流，国际商务的人，不论是政治，经济，文化，军事哪个领域，对这些礼仪都要熟悉。
国际商务和涉外工作也已经不再是少数人的专利，而是成为越来越多人的职业选择。
在这个“以人为本”的时代，如何在跨文化的交流中，尽可能地尊重他人，又充分维护自己的尊严，是一项非常重要而具有挑战意义的事情，而国际商务礼仪就是市场竞争和国际商务大环境中人们必备的一门知识。
本文对商务礼仪进行了明确的界定,对商务礼仪的内容与归属、特征与原则、功能与操作进行了系统的阐述,较为详细地论述了商务介绍与问候,迎送礼仪,宴请规则,谈判礼仪以及柬书礼仪,同时阐明了国际商务礼仪对于商务人员的重要意义。
AbstractNowadays different nations communicate frequently. Etiquette is becoming an imp ortant issue, which is not confined only in the domestic affairs. At the same t ime, the values vary from nations to nations, so does the practice of etiquette. There is not an acknowledged standard and it is only a set of established rule s which are obeyed by all the people. Therefore, a business man should be familiar with all the protocols in all fields, such as politics, economics, and cult ure and military.International business is no longer the privilege of the minority of people. Mo re and more people prefer to go into business. In the era of human-oriented soc iety, how to respect others and maintain one’s dignity becomes a challenge. In ternational business etiquette is the basic knowledge which should be applied i n the competition in the international business environment. .This thesis gives a clear definition of commercial etiquette and systematically explains its contents, categorizations, features, principles, functions and pr actices. It illustrates the business introduction, greetings, welcoming guest s, entertaining visitors, international business negotiation, practical busines s English writing in detail. It also shows the significance of the commercial e tiquette.INTRODUCTIONBusiness communication and business etiquetteIn an era of globalization, understanding the basics of etiquette and protocol that is, the type of behavior that others expect of you in both informal and fo rmal settings—is an important skill. It can instill an individual with confide nce to handle almost any situation in any culture and allow a businessperson t concentrate on the deal at hand rather than worrying about such distractions as which fork to use or which hand to use for passing food. Without an understand ing of the basics of etiquette and protocol, you risk coming off as a boorish N eanderthal. You may even put your company’s image at risk or risk potential fa ilure in the formation of key business relationships that are vital to global success. Finally, a well-honed sense and appreciation of local customs etiquette and protocol can make you stand out in a competitive global market.In order to comprehend the International Commercial Etiquette, we should find o ut the full contents of its activities.Just as its name implies, the International Commerce indicates that there is on ly one purpose of commercial activities, that is, to realize, increase and conv ert the value. One sales its goods to the other to realize the market value of this production, at the same time, the value is increased in this process, ther efore, the seller gains some profits, which will be conversed into the value fo rm needed in the next commercial campaign, no matter it is cash, products or se rvice, thus, makes preparation of the following commercial activity. International Commercial is based on the approbation and reception of each othe r’s trade motivations between the bargainers. Especially nowadays, this kind o f activity is an action in which both sides are voluntary and almost without an y force to press on. Besides, this kind of commercial activity goes along under the condition of free trade all over the world. Therefore, in the atmosphere o f international commerce, the traders have the same quality, intent and environ ment, as well as threeCHAPTER ONEABCCONCLUSIONIncreased globalization has been one of the most important developments in thepast decade. The Internet has been instrumental in accelerating the growth of b usiness across borders. The ability to effectively conduct business with tradin g partners around the world is essential in the twenty-first century. Savvy com panies view the development of international business etiquette and communicati on skills as a strategy to distinguish their company from competing firms. One business educator has cautioned, "Being closely attuned to the orientations of diverse trading partners is an increasingly important advantage in the highly c ompetitive global marketplace, where only the very best thrive." Colleges and u niversities have responded to this need by integrating international perspectiv es into the curricula. Business schools in particular have worked to internatio nalize the curriculum, partially through the expansion of international busines s communication courses. Even student clubs have recognized the need for enhanc ed understanding of other cultures, sponsoring popular business etiquette dinne rs and workshops on global business protocol.Proper etiquette in today’s business world goes well beyond basic ta ble manner s( they are, after all, a given in most cultures) and common courtesies (allowi ng an esteemed colleague or superior to precede you through a doorway, for exam ple). Think of all the elements that go into making a first impression. The lis t is lengthy. There is your manner of dress, your professional appearance, the color of your dress or tie, your body language, handshake, posture, amount of e ye contact on introduction, where you put your hands, how you accept a business card and how you present yours as well as the actual content of the card-and y ou haven’t even sat down to begin talks.Regardless of the culture, proper etiquette means maintaining your own values w hile respecting those of others. It does not mean slavishly following the rituals and practices of others to please your host. If you make an effort at the la nguage, at understanding the basics of common courtesy, and avoid any offensive acts, don’t be overly concerned about the subtleties- at least the first time around. To be honest, not that much is really expected of the first time visito r to another culture, thought a deeper understanding will be expected each time you visit. The value in understanding etiquette and protocol id in the confide nce it gives you and the impression it makes on colleagues.Although what is covered is handled well, there are some areas that could have received greater attention. For example, there is little discussion of the diff erences among the various countries and cultures in each continent. And I’d ha ve liked more on business etiquette and the use of humor, entertainment and let ters.We previously discussed the importance of business etiquette in daily business activities in terms of "business introduce", dining, business invitations. Ther e are some other important business etiquettes, such as the proper attitude tow ards foreign cultures, music and arts, the respect for their dining habits, hol idays and religions. We will not discuss them in details because of the limited scope of this paper. Shortly put, understanding more about foreign business et iquettes put us in a good position to deal with all kinds of business occasions and hence facilitate the development of global trade.References:[1] Grace Fox. Everyday Etiquette, A Guide to Modern Manners[M].[2] Mary Jane McCaffree, Pauline Innis. The Complete Handbook [8] R.G. Feltha m. Diplomatic Handbook[M] .[M]. Time-Life Custom Publishing.[3] Williams-Sonoma, Inc. and Wedon Owen Inc. The Bar GuideBerkley Publishing Group with Doubleday Direct, Inc, 1998.of Diplomatc i[M],. Official and Social Usage.[4] 杜培. 现代礼仪学[M]. 中国工人出版社, 1997.[5] 韩欲和, 张彦. 涉外礼仪[M]. 译林出版社, 1996.[6] 金正昆. 涉外礼仪教程[M]. 中国人民大学出版社, 1998.[7] 李斌. 国际礼仪与交际礼节[M]. 世界知识出版社, 1985.[8] 李天民. 现代国际礼仪知识[M]. 世界知识出版社, 1999.[9] 宋长美. 对外交往中的礼仪礼节[M]. 黑龙江人民出版社,1996.（中文参考文献按拼音顺序排，英文按字母顺序排。
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事业基础的根本原则
--- 报连相---
营运长-犬冢友康
4/17/2005 给在营运部门的每一个人,
这是几天前我与你们沟通会议上所说的’报连相’观念的摘要. 由于会议上没能将’报连相’讲得仔细, 所以就我答应的, 将这篇翻成中文的概要与大家分享.
我相信这对你与你的组员将会帮助良多, 因为’报连相’是使你工作运转顺利的一连串不可少之行动. 我相信大多数关键部分已被涵盖在内并且对你很有帮助. 如果你能实践, 你将获
益良多. 如果你能精通, 成功已在手中.
2005的今年, 我们继续挑战高于去年的目标. 好的’报连相’将帮助我们以最少的力、最快的速度达到目标.
再次强调“HouRenSou (报连相)”是帮助你事业上成功的技巧.
1)“报连相”是事业基础的根本原则
在公司组织中, 一个人缺少和他人的互动, 是没办法将事情完成的. 你一定有和同事、部属、上司和其它人等或多或少的互动, 直到事情完成. 为了工作能不出错并及时顺利完成, “HouRenSou” (报告连络相谈)是你需要掌握的最重要工作技巧之一.
“HouRenSou (报连相)是3个不同日文单字的缩写: 报告(Reporting), 连络(Communication), 相谈(Asking advice). 在日本常说’报连相’是事业基础的根本原则. 日文的’报连相’发音
是’hou-ren-sou’ 和日文菠菜的发音是相同的. 这更突显出了’hou-ren-sou’在日本的重要性. 2)“报连相”的目的
․得到适当的指示与消息, 减少失败风险并有效率的完成工作. 借着适时的报告工作状况(如问题、结果等)给老板(举例), 确保进行的方向没问题.
․借着’报连相’可以在你方向错误、跌入深崖前, 及时修正. 否则在你离正途太远或是在做出
错误决定后, 就亡羊补牢为时晚矣. 这就是为什么说实时的’报连相’对你将事情做好是多么重要了.
․你仍然必须在自己的工作领域表现得像个主人(主导者). 但是好的’报连相’会将工作上的失
败减到最小, 并给你学习将工作有效率地做好的机会.
․在做事的同时与相关人员做及时而适切的沟通是使工作成功不可少的步骤之一. 它在许多不同方面将会或多或少影响你的工作. 你必须总是确认在工作过程中有良好的沟通.
Reporting (报告)
报告的质量对工作的结果影响很大. 所以对你的报告需时时确保在最好的状态并建议温习你这方面的技能.
․时间的掌控是报告中重要的质量之一。
如果要让这个报告受到瞩目，必须要对报告的时间长短审慎处理。
如果要让这个报告受到高度瞩目，刚刚好的报告是绝对必要的。
․每个人的日常工作都很忙碌，没有无限的时间作报告. 必须记住: 即使你没被要求报告, 你也总是需要在特定期限内报告你所需要报告的事项.
․为了让你的报告出色, 你必须事先准备好. 了解你的报告内容并预先在脑海里整理一下, 做个摘要.
․在自己没有预先对报告内容自我诠释、了解或摘要前, 就将你所有和所知的每件事一股脑儿通通报告, 这样是一点也不好的, 而且很容易混淆你报告的对象.
․你可以就你提供的内容, 很容易的误导你报告的对象. 须很谨慎! 尤其对你提供的数据要敏感., 提报告前必再三检查.
․当需要报告时, 总是要想什么是’最好的’时机、’最好的’数据值、’最好的’资料等.
․对于你报告的内容要负责, 即使你是中间人(介于你所报告的对象与你要求数据/数据的对象). 报告的内容是你的责任. 对于你要求他人提供给你当报告的数据, 你也要了解. 在报告前检查细节, 你就能提供任何问题的答案.
․报告的形式须适当. 视情况而有可能是口头报告也有可能是书写的报告. 一些情况下报告必须有适切的数据(图表、照片等)使它易于了解. 眼见为凭. 一个报告搭配图片可在一分钟内完成; 相反的, 一个报告没有图片, 可能得花10分钟的时间.
․书写的报告要是A4形式, 1-2页最佳. 在日复一日的工作繁忙下, 没人愿意读一份10-20页的报告.
․我也建议您可以在报告中使用数据/数字. 在工作中使用主观的字眼如大、小、高等等并不好, 因为不同的人有不同的想法. 你的’大’对他/她来说并不一定是’大’.
․报告时请记得利用基本的”5个W1个H”: 何时(When), 何地(Where), 和什么人(Who), 做什么事(What), 为什么(Why), 如何做(How).
․当你报告时, 客户就是你报告的对象. 别只顾自己, 总是要想什么对客户最好. 假如他们不知道你在说什么, 这不是一件小事, 而是因为你做得不好. 你总是要想他们要什么并试着达到要求.
Communicating 连络(联络)
无疑的, 大部分都知道, 沟通不良会制造许多问题直到你工作结束. 这可以很清楚地说明,
实时适切地和相关人员沟通对你工作不失败是多么重要. 所以重视自已好的沟通会让你的生活更容易, 并增加工作成功的机率..
․整体讲, 多沟通比少沟通好. 沟通的时机和报告的时机ㄧ样重要. 当事情将改变或已经改变, 你就必须立即和相关人员展开沟通.
․当你透过沟通, 要他人帮你做事时, 不要认为他/她对你所沟通或所讲的很了解. 透过沟通让他人了解并不是一件容易的工作.
․要他人帮你做事时, 必须记住持续和双向沟通的重要性直到确定他们真的了解. 如果只是单向沟通, 其效益是很低的.
․在日本, 当你要他人做你希望能做好的事情时, 有很好的形容字句. 那就是1)告诉他如何去做2) 示范如何去做3) 让他/她去做4) 当他/她完成时给予赞美. 这点出沟通的重要性，让你能在公司或机构中好好的完成工作.
Asking advices (相谈- 商量)
在适当的时机得到或循求建议, 对完成工作不失败亦很重要.
․当你相谈(商量)时, 确定遵循下列指引来达到有效率的相谈. 这样做, 不但节省你的时间, 也节省对方的时间.
- 根据你要相谈(商量)的内容, 尽可能多准备你要分享的, 不管它是什么.
- 在你有了自我认知与了解后, 才能让你想要的东西更清楚
- 在你相谈(商量)前, 也准备你的意见, 让讨论更有效率
․当你需要相谈(商量)时, 下列有大概的指引:
- 当你工作出错或不如你或老板的预期时, 在工作失败前, 你可以借着相谈(商量)修正它.
这也要实时,就像做报告或连络的事一样.. 若在工作失败后才来相谈(商量), 那就太慢了.
常言道我们想要别人做什么, 自已也要这么做才行. 就是要设身处地. (我为人人,人人为我).
以下范例, 你可以很清楚你的选择是A或B. 所以, 你想要看到的报告是哪一种就该以身作则.
哪一種是你想要收到的報告呢
?
一堆文字、數據、頁數，完全沒有井然有序並摘要在A4紙張之1~2
頁報
哪一種人的報告是你喜歡的呢?
很多文字、訊息，但沒有摘要並讓人難
以理解.
井然有序、說明流暢, 並且言之有物.。