话务电话使用说明书HORME-503-MANUAL
PLEASE READ THIS MANUAL CAREFULLY BEFORE USE 使用前请详细阅读本说明书
CONTENTS
1. INSTRUCTIONS................................................................................................................- 1 2. FEATURES .........................................................................................................................- 1 3. PACKAGING LIST ............................................................................................................- 1 4. SKETCH MAP ...................................................................................................................- 1 5. INSTALLATION ................................................................................................................- 2 6. SYSTEM SETTING OPERATION ....................................................................................- 2 -
z
12 digΒιβλιοθήκη ts of number of incoming call display
z
15dB speakerphone volume control
z
Ringer of outside and inside option function, incoming call indication
z
z
3 group one-touch dialing memories
z
5 digit of local area code
z
Flash time 100/300/600/1000ms selectable
z
Music on hold function
z
5 levels of LCD contrast adjustment
2. Use manual
1pc,
4. Headset (option)
1pc,
-1-
22. Ringer Hi or Low switch 23. Speaker volume 24. Bracket mount jack 25. Headset jack 26. Speaker 27. Microphone 28. Joint jack 29. Joint connection-peg 30. Telephone jack
In use indication
z
RJ-11 and 2.5mm jack
3. PACKAGING LIST
1. Headset telephone
1pc,
3. Telephone line
1pc,
5. Bracket mount (option) 1pc
4. SKETCH MAP
1. Headset jack 2. LCD display 3. Down button 4. Set button 5. Delete button 6. Memory 1 button 7. Memory 2 button 8. Number button 9. On/off switch button 10. Hold button 11. In use indicator 12. Redial button 13. Flash button 14. Memory 3 button 15. Ringer indicator 16. Brightness button 17. Pause button 18. Outgoing button 19. Up button 20. Telephone jack 21. Answer select
6.1 SET DATE/TIME .......................................................................................................- 2 6.2 SET LOCAL AREA CODE ........................................................................................- 2 6.3 SET AREA CODE ......................................................................................................- 3 6.4 SET FLASH TIME .....................................................................................................- 3 7. FUNCTION OPERATION .................................................................................................- 3 7.1 SWITCH BETWEEN ANSWER CALL AUTO ON AND OFF................................- 3 7.2 ANSWER A CALL .....................................................................................................- 3 7.3 MAKE A CALL ..........................................................................................................- 3 7.4 RING VOLUME.........................................................................................................- 3 7.5 SPEAKER VOLUME.................................................................................................- 3 7.6 FLASH FUNCTION...................................................................................................- 3 7.7 REDIAL FUNCTION.................................................................................................- 3 7.8 MUSIC ON HOLD .....................................................................................................- 3 7.9 RECEIVING CALLER ID INFORMATION.............................................................- 3 7.10 CALLING BACK A NUMBER FROM THE CALLER ID LIST ...........................- 4 7.11 REVIEWING THE CALLER ID LIST ....................................................................- 4 7.12 SET LCD BRIGHTNESS.........................................................................................- 4 7.13 DELETE FUNCTION ..............................................................................................- 4 7.14 SETTING AND CHECKING VIP NUMBER .........................................................- 4 7.15 ONE-TOUCH MENORY FUNCTION ....................................................................- 5 7.16 DIALING OF ONE-TOUCH MEMORY.................................................................- 5 8. TROUBLESHOOTING......................................................................................................- 5 -
呼叫中心操作说明书
呼叫中心操作说明书居家养老服务系统操作说明保定朗天科技发展有限公司目录一、登录1、登录系统2、退出系统二、坐席状态条1、坐席状态条说明2、接电话3、转移电话4、会议5、回拨电话三、业务处理1、来电弹出窗口2、未派单信息3、已派单信息4、取消派单信息5、已完成工单6、作废工单7、解除锁定工单8、回访9、解除锁定回访10、群发短信四、老年人管理1、基本信息2、未发放终端3、继续发放终端4、已发放终端5、老年人地图6、移动手机定位五、企业管理1、基本信息六、用户查询1、加盟商查询2、老年人查询3、来电情况查询4、历史工单查询5、日志查询6、退网查询7、呼损电话查询8、流水单查询9、工作人员查询七、系统管理1、修改密码2、使用城市3、人员管理4、角色管理5、坐席状态6、代码表7、社区管理8、话机管理9、知识库管理10、手机指令11、菜单维护一、登录1、登录系统进入本系统，需要先输入账户和密码。
管理员初始账户为admin,初始密码为admin2、退出系统退出系统，需要点击坐席状态条的离席键。
点击离席，就可以退出系统。
二、坐席状态条1、坐席状态条说明状态条是呼叫中心座席人员进行电话操作的终端程序，座席人员所有的操作都在该程序上进行。
置闲：表示座席员现在的状态可以正常接电话，这时如有电话会分配到该座席。
置忙：表示座席员现在正在接电话或处理别的事情，这时电话不会被分配到该座席。
离席：退出当前用户。
应答：如有电话进来，按此键表示将电话接起来以进行通话。
挂机：当结束一个电话时，按此键挂断电话。
外呼：往外拨电话。
送号：发送二次拨号的键。
转移|完成：当接到一个电话后转给其他的座席。
按”转移”按钮，输入或选择座席员A的号码，点击确定，将呼叫座席员A，此时客户将听到背景音乐。
座席员A同意您的呼叫转移，按”完成”此键后，您将结束与座席员A的通话，客户将与座席员A通话。
会议|完成：点击”会议”按钮后，客户将听到背景音乐，您开始呼叫座席员B，建立通话后，座席员B挂机将使原有通话维持在“保持”状态，即您按“接回”按钮后，可恢复与客户的通话。
佳讯飞鸿智能人工话务产品系列说明书
The Supplier Of Integrated Solutions Of The Whole IntelligentCommand And Dispatch Industry Chain智慧指挥调度全产业链综合解决方案提供商股票代码：300213智能人工话务产品系列人工话务系列北京佳讯飞鸿电气股份有限公司 军品事业部地址：北京市海淀区北清路中关村环保科技示范园锦带路88号院1号楼佳讯飞鸿大厦总机：************|传真：************|全国免费服务电话：400-700-1508北京佳讯飞鸿电气股份有限公司 军品事业部地址：北京市海淀区北清路中关村环保科技示范园锦带路88号院1号楼佳讯飞鸿大厦总机：************|传真：************|全国免费服务电话：400-700-1508智能人工话务产品系列INTELLIGENT HUMAN CALL PRODUCT SERIES话务一体化综合解决方案智慧指挥调度全产业链综合解决方案提供商股票代码：300213话务值勤业务运维管理业务考核训练业务INTELLIGENT HUMAN CALL PRODUCT SERIES智能人工话务产品系列智慧指挥调度全产业链综合解决方案提供商股票代码：300213北京佳讯飞鸿电气股份有限公司 军品事业部地址：北京市海淀区北清路中关村环保科技示范园锦带路88号院1号楼佳讯飞鸿大厦总机：************|传真：************|全国免费服务电话：400-700-1508INTEGRATED TRAFFIC MANAGEMENT SOLUTION话务值勤业务运维管理业务考核训练业务话务一体化综合解决方案公司资质科技创新公司概况北京佳讯飞鸿电气股份有限公司创立于1995年初，2011年登陆A股(股票代码:300213)，经过多年稳步发展，现已成为智慧指挥调度全产业链综合解决方案提供商，目前旗下拥有28家参控股公司，为中国及全球十余个国家的用户提供创新、高效、可靠的新一代信息基础设施技术应用及服务。
海德森呼叫中心使用手册说明书
地址：江苏昆山浦东软件园南大楼二层D座Tel：*************137****6666Fax**************邮编：215311海德森I P C C外呼呼叫中心手册基于海德森I P软媒体处理技术海德森企业使命是为国内企业提供以客户为中心的、适合中国国情的、具有一流水平的电信级多媒体统一通信产品和服务，以帮助我们的客户提高核心竞争能力。
苏州海德森通信技术有限公司Voice E-mailIMFaxVideoChat WebCollaborationAudioConferencing公司名称：苏州海德森通信技术有限公司联系电话：*************第 2 页海德森呼叫中心使用手册公司名称：苏州海德森通信技术有限公司 联系电话：*************一．后台域名管理系统 (4)进入系统 (5)1.1登录管理首页 (5)1.1.1“首页” (5)1.1.2“修改密码” (5)1.1.3“回访” (6)1.1.4“退出” (6)1.2坐席管理 (7)1.2.1“坐席设置” (7)1.2.2“坐席分组” (8)1.2.3“坐席监控” (10)1.3坐席管理 (10)1.3.1“预测外呼” (10)1.3.2“预览外呼” (12)1.4业务配置 (13)1.4.1“CRM 自定义” (13)1.4.2“客户状态” (14)1.4.3“导入数据” (14)1.4.4“数据回收” (15)1.4.5“数据分配” (15)1.4.6“客户资料” (17)1.4.7“录音管理” (17)1.5财务 (19)1.5.1“充值账单” (19)1.5.2“通话详单” (19)1.6报表 (21)1.6.1“业务报表” (21)1.6.2“坐席报表” (22)二.坐席页面管理介绍 (23)进入系统 (24)2.1首页 (24)2.1.1“首页” (24)2.1.2“修改密码” (25)2.1.3“回访” (25)2.1.4“退出” (25)2.2业务管理 (26)2.2.1“客户管理” (26)2.2.2“坐席话单” (27)2.2.3“坐席录音” (28)2.3报表 (28)第 3 页海德森呼叫中心使用公司名称：苏州海德森通信技术有限公司 联系电话：*************2.3.1“坐席报表” (28)三. 软电话使用说明 (29)3.1软电话注册 (30)3.2软电话语音编码设置 (31)四. 常见问题解决方法 (32)4.1电话无法呼入呼出 (32)4.2电话可呼，但是听不见说话 (32)第 4 页海德森呼叫中心使用手册公司名称：苏州海德森通信技术有限公司 联系电话：*************一．后台域名管理系统前言本文主要介绍海德森呼叫中心管理员登录使用时的相关操作权限功能，以帮助管理人 员熟悉整个系统操作。
呼叫中心产品用户手册后台
呼叫中心管理平台使用说明-‐后台篇中软融合（北京）软件技术有限公司目录1、系统概述 (1)1.1概述 (1)1.2基本术语 (1)1.3功能描述 (1)2、系统说明 (2)2.1登录及退出 (2)2.2常用功能 (3)3、客户管理 (4)3. 1客户信息 (4)3.1.1客户信息列表页 (4)3.1.2新增客户 (5)3.1.3客户信息详情页 (7)3.2业务机会 (10)3.2.1新增 (11)3.2.2修改 (12)3.2.3查询&查看 (12)3.2.4删除 (13)4、通话管理 (13)4.1呼入信息 (13)4.1.1呼入信息列表页 (13)4.1.2呼入信息详情页 (14)4.2呼出信息 (15)4.2.1呼入信息列表页 (15)4.2.2呼出信息详情页 (15)4.3语音留言 (16)5、实时监控 (16)5.1呼叫状态监控 (16)5.2座席状态监控 (17)5.2.1座席状态监控项目 (17)5.2.2强制操作 (18)5.3技能组状态监控 (18)5.4大屏监控 (19)6、质检管理 (20)6.1质检模板 (20)6.1.1查询&查看 (20)6.1.2新增 (21)6.1.3编辑质检模板 (22)6.1.4删除质检模板 (23)6.1.5禁启用模板 (23)6.1.6评分标准 (23)6.2质检任务 (25)6.2.1查询查看 (26)6.2.2新增质检任务 (27)6.2.3编辑质检任务 (29)6.2.4删除质检任务 (29)6.2.5质检 (29)6.3质检结果 (32)7、黑红名单 (33)7.1黑红名单列表 (33)7.2查询&查看 (34)7.3新增 (35)7.4导入 (35)7.5审核 (36)7.6删除 (36)8、知识库管理 (37)8.1知识树管理 (37)8.1.1新增 (37)8.1.2编辑 (37)8.1.3删除 (38)8.1.4查看 (38)8.2知识点管理 (38)8.2.1查询&查看 (39)8.2.2新增 (39)8.2.3修改 (40)8.2.4删除 (41)9、参数管理 (41)9.1软电话参数设置 (41)9.2黑红名单配置 (42)10、数据字典管理 (42)10.1字典标题操作 (42)10.2下拉框选项内容操作 (43)11、系统管理 (43)11.1用户管理 (43)11.1.1查询&查看 (43)11.1.2新增 (44)11.1.3修改 (45)11.1.4禁启用 (45)11.2角色管理 (45)11.2.1查询&查看 (46)11.2.2新增 (47)11.2.3修改 (48)11.2.4禁启用 (49)11.3用户组管理 (49)11.3.1查询&查看 (49)11.3.2新增 (50)11.3.3修改 (51)11.3.4禁启用 (51)11.4技能组管理 (51)11.4.1查询&查看 (52)11.4.2新增 (52)11.4.3修改 (53)11.4.4禁启用 (54)11.5个人信息 (54)1、系统概述1.1概述后台的主要功能是对前台所有的工作进行管理以及整个系统的配置:✓后台的管理工作虽不与用户做直接的接触，但是却对整个呼叫中心系统运营起到了非常重要的作用。
电话交换机说明书
1．2 特点....................................................................................................................................5
2．1 基本结构.............................................................................................................................6
3．2．8 设置分机免拨“0”直通外线.............................................................................18
3．2．9 取消内外热线服务功能 ..............................................................................18 3．2．10 清除分机自行设置的外线呼出密码 .....................................................18 3．2．11 外线呼叫等待功能 .....................................................................................18 3．3 外线编程 ........................................................................................................................18 3．3．1 设置外线出局字头（如拨 0 出局）........................................................18 3．3．2 设置外线出局方式（直局／间局）........................................................19 3．3．3 设置外线呼入为听电脑话务员引导或是经总机转接........................20 3．3．4 设置打开或关闭某条外线..........................................................................21 3．3．5 设置外线呼出用双音频或脉冲.................................................................21 3．3．6 设置某条外线开始计费起始时间（延时／反极） ............................21 3．3．7 设置将外线分组 ............................................................................................22 3．4 计费编程 ........................................................................................................................23 3．4．1 选择集团电话以半价或全价方式计费 ...................................................23 3．4．2 设置市话需要计费或不计费 .....................................................................24
会议电话业务客服手册
会议电话业务客服手册中国移动通信集团江苏有限公司2014年3月一、业务简介移动会议电话业务是基于IMS开发的语音会议电话，可通过客户端一键发起会议，直选本机联系人，满足用户对跨时空、跨地域、使用简单、快捷发起、体验融合的多方通话需求。
移动会议电话业务具备以下功能特点：1、移动语音会议：用户可通过手机客户端，在线注册账户；通过手机客户端、Web页面预定会议、召开即时会议，与会方可以是其他运营商的号码（含固话、IMS号码），会议平台与短信网关对接，可下发会议通知（会议时间、会议ID、密码）。
2、移动会议控制：实现会控功能，主席可新增参会人员，踢出已参会人员，锁定解锁会议，对参会人员进行闭音静音操作。
二、业务功能三、业务资费业务资费包括功能费和通信费两部分。
1、功能费：用户订购业务后功能费为0元/月2、通信费：包括客户使用移动会议电话产生的语音资费和移动数据流量费。
（1）语音通信费：1、面向个人用户：面向发起方收费，不区分本地长途漫游按0.15元/方/分钟标准资费收费，不开放国际长途权限。
2、面向集团用户：支持集团代付，设置个人代付档，国际长途按12593计费，同时根据集团会议电话最低消费情况可给予优惠，ESOP 中设置100元、300元、450元、1000元共4档集团最低消费套餐，NGCRM中可选0.10-0.15共六档国内通话单价资费（0.01元步进）。
分公司可根据集团月最低消费情况灵活组合单价。
（2）移动数据流量费：包括用户访问移动会议电话页面、下载客户端、通过客户端使用业务产生的数据通信流量费，按现有资费标准收取。
用户首次注册业务均赠送移动会议电话累计120分钟通话时长，仅赠送一次且当月有效。
四、客服流程移动会议电话业务客户服务工作为省市两级服务支撑体系。
省公司产品运营部门负责业务平台相关问题的处理，市公司负责制订客户服务操作细则，组织客服培训并监督检查。
客户如有业务咨询、投诉或报修，可以通过以下几种渠道进行反馈：（一）省公司10086热线（一线客服）客户对移动会议业务的使用说明和任何疑问都可以致电10086；根据系统提供的信息为客户提供业务咨询、业务查询、业务受理、投诉建议，客户常见问题解答。
UNLV电话用户指南说明书
TELEPHONE USERGUIDEM2008 M2616M3904 (Discontinued) Page 7 Page 10Page 13IP 7945 IP 7965Co88888rPage 16 page 16 Cortelco 8150 2500 SetPage 4 Page 4 The instruments above are the most common currently in service at UNLV. The instructions for each type of phone is included here separately, while they may have similar functionality, they will be addressed individually.FOR MORE INFORMATION:Website: /Address: 7HOHFRP#XQOY HGXPhone: 54146TELEPHONEOPERATIONScreen - An LCD screen displays the name of callers, time and date, located on the top of the phones M2616 and M2008; it is located in the middle portion on the M3904 telephones; on the IP phones the LCD screen is located in middle top portion of the telephoneMessage waiting Lamp – A solid red light indicates voicemail is waiting A triangle on right side of phones M2616- M2008 is where this indicator will appear; the message indication is on the top of the LCD screen on the M3904 and on the handset of the IP phones.Release Button - disconnects a call/caller. This button is located on the left –top portion of telephone – red-orange button marked “rls” – “R”. On the M3904 this button is marked goodbye. On the IP phones this is a softkey that is marked end call or cancel.Hold Button - places conversation on hold momentarily. Press again to resume conversation. It is gray button –left side –above key pad – M2008 and M2616 and the black button on M3904 above key page. The IP phone This function is a softkey located at the bottom of the LCD screenFeature keys - Telephone Lines –These keys require programming and they perform a specific task, i.e. forward, transfer, etc. These keys are located along the on the right side of telephone on the M2008 – rectangle keys; they are located on the left and right sides of the LCD stripe on the M2616. You will press the button to engage the features. On the IP phones the softkeys that activate features are located at the bottom portion of the LCD screen.M icrophones – are located at bottom of phone – M2616 and M2008 and on the left side with green button on the M3094. The IP phones microphone is located beneath the handset.Speakers - used to speak to carry on a two-way conversation with caller. On the 2008 and the M2616 this speaker is located beneath the LCD display; on the M3904 the speaker is located beneath the handset on the left side of the phone. On the IP phones the speaker is located beneath the handsetV olume Bar - used to set high or low volume for the handset and speaker for the phone; located at bottom of key pad M2008 and 2616;This bar on the M3904 is located below the key pad on left side of phone.The IP phone volume bar is located on the right side of the phone under the settings keysMain Ext Key/Primary Line – used to place/receive calls. This key is located on the bottom right side of phone on the M2008 and M2616; this is the green key on the right side of the phone on the M3904… The IP phones primary line number is located on the top right side of phone marked by gray round buttons.(2) 500 setIf this is your telephone, it is an a nalog telephone or set .This is a single line phone. Many features available on your phone, but they must be accessed by key combinations. Not all features are available on all phones.Placing and answering calls∙ lift handset∙Enter the 5 digit number (to reach a person on campus)∙To reach an off campus number, dial 8, then the AREA CODE, if long distance, and seven digit number of that person/business. Disconnecting a call∙ replace the handset in the cradle. Please note that it may take several seconds for the call to disconnect properly. If you try to pick up the lineagain too quickly, you may hear the call stilling continuing or receive anannouncement “to try your call again.” This means that you need to allow more time for disconnection.Ringer volumeThe ringer volume is located on the bottom of the telephone. Ranges are from SOFT to LOUD._______________________________________________________ Single line phone instructions continued:FEATURESCall ForwardingLift the handset and press *3 followed by the number where calls are to be forwarded (i.e. 59999)Hand upTo Remove Call ForwardingLift handset and press #3Hang up, orPlace a callCall TransferPress switch hook (flash) *1When you hear a dial tone, dial the extension numberAnnounce call to transfer destinationHang up handsetCall BackTo leave a callbac k if the extension is busyWhile listening to a busy signal or a Call Waiting tonePress *7Listen for toneHang up handsetWhen the called extension is no longer busy, you will hear 3 short ringsLift the handset; call is automatically placed to the called partyTo leave a callback if there is no answerWhile listening to the ring tonePress *7Listen for toneHang up handset________________________________________________________________________ Single line phone instructions continued:Call waitingPress Switch Hook *4Wait for two brief tones, then dial toneDepress the switch hook and this allows incoming call to ring to your extension; remove finger from switch hook to answer callPress switch hook *4 to toggle back and forthVoice MailPick up the handset, if you hear a stutter tone, this indicates that you have a voicemail message.Press 54900 # to go to the voicemail systemKey in your 5 digit extension numberKey in your passwordYou are now in your voice mailbox and you may moveAround in it just as with the digital phonesHang up or press 83 to DISCONNECTM2008Discontinued 2007(but still in use)____________________________________________________________ You have an M2008 instrument if your instrument looks like this. The following instructions will help you maneuver the many features of this instrument. This is an older model and we no longer install this instrument. This telephone has capability of 3 or 4 directory number keys and the remaining keys are used for features such as voicemail, transfer, forward. This instrument has a one-way speaker and can be equipped with a display.How to make a call:Making an outside call: local▪Dial 8 + seven digits phone number▪For long distance call dial 8 + ten digits number▪(include area code)To make a call within the office:▪Dial the 5 digit extension number, or▪Lift the handset and dial the 5 – digit extension numberLast Number Redial:▪Press the directory line number twice (your line)Transfer to another extension:▪Press Transfer button▪Dial the extension or number of person you are trying to reach▪Wait for an answer▪Press transfer again____________________________________________________________ M2008 Instructions continued:∙Still in service, but no longer installed.Conference• Press Conference• Dial the second party’s number (Remember to dial 8 for outside calls) • Press Conference again to add the next party, then press connect to complete etc. (You may conference up to 6 people including yourself.) Forward your calls to another extension• Without lifting the handset, press forward• Dial the extension or number where you want your calls forwarded to • Press DoneTo cancel the forwarding of calls• Press Check forward with the handset down• Press Cancel ForwardTo re-forward to the same extension• With the handset down press forward key twiceProgram KeyThe program key will allow you to make changes to 9 of your phone settings. You access this option by pressing the lever at the bottomof the keypad << >>;Then press the number associated with that optionExamples:• volume• predial recall• screen contrast,• call timer• idle screen, etcMessage∙The message key will connect you directly into the voice mail system, the system will prompt you for a password_____________________________________________________________ 2008 Instructions continuedStill in service, but no longer installedHands free• Press the round, green key to the left side of the phone receiver to activate the hands- free option.AutoDial : To Program• Without lifting the handset, press the AutoDial key• Dial the number to program, remember the 8 if an outside call• Press AutoDial key againAutoDial : To Use• Lift handset or press button for hands-free• Press Autodial keyOther features that may be available upon request are:Auto DialSpeed DialCall WaitCall Pick-upInter-comsM2616M2616 Instructions ContinuedConference• Press Conference• Dial the second party’s number (Remember to dial 8 for outside calls) • Press Conference again to add the next party, then press connect to complete etc. (You may conference up to 6 people including yourself.)Forward your calls to another extension• Without lifting the handset, press Forward• Dial the extension or number where you want your calls forwarded to • Press DoneTo cancel the forwarding of calls• Press Cancel ForwardTo re-forward to the same extension• With the handset down press forward key twiceProgram KeyThe program key will allow you to make changes to 9 of your phone settings. You access this option by pressing the lever at the bottomOf the keypad << >>;Then press the number associate with that optionExamples:• volume• predial recall• screen contrast,• call timer• idle screen, etcMessageThe message key will connect you directly into the voice mail system, the system will prompt you for passwordM2616 Instructions ContinuedHands free• Press the round, green key to the left side of the phone receiver to activate the hands-free option.AutoDial : To Program• Without lifting the handset, press the AutoDial key• enter the number to program, remember the 8 if an outside call• Press AutoDial key againAutoDial : To Use• Lift handset or press button for hands-free• Press Autodial keyOther features that may be available upon request are:Auto DialSpeed DialCall WaitCall Pick-upInter-comM3904The following basic instructions will help you understand the many features of this instrument. This phone has a standard two-way speaker and display, with 30 keys that can be programmed as you like to include features and directory numbers.Nortel 3904 Series Phone InstructionsTo Make A CallTo make an outside call:• Lift the handset or press Hands Free (the button on the very left of the phone) • Dial 8 + and the number you are calling.• For long distance calls dial 8 + 1 followed by area code and phone number • For long distant calls –out of the country – dial 8 + 011 + county code +city code + numberTo make a call within the office:• Lift the handset or press Hands Free• Dial the 5-digit extension of person trying to reachLast Number Redial• Press the line key twice.Transfer to another extension• Press Transfer• Dial the extension or number of the person you are trying to reach• Press ConnectTo Transfer to an outside number• Press Transfer• dial the number you are trying to reach.• Wait for an answer• Press Connect to release the call.M3904 Instructions continuedConference• Press Conference• Dial the second party’s number (Remember to dial 8 for outside calls)• Press Connect• Press Conference again to add the next party, then press Connect to complete etc. (You may conference up to 6 people including yourself.)Forward y our calls to another extension• Without lifting the handset, press Forward• Dial the extension or number where you want your calls forwarded to• Press DoneTo cancel the forwarding of calls• Press Check Forward with the handset down• Press Cancel ForwardTo re-forward to the same extension• With the handset down press Forward key• Press DoneRing Again• Ring again is similar to busy redial. If you are trying to call someone in the office and the line is busy, press ring again and it will continue to dial the number. Headset• Plug in your headset, then press the Headset key to activate this option.M3904 Instructions continuedOptionsThe options key will allow you to make changes to 18 of your phone settings. Examples:• language,• key label,• screen contrast,• volume adjustment,• ring type,• call log options, etc.MessageThe message key will connect you directly into the voice mail systemDirectory/LogADD content to your phone such as names, etc.Hands free• Press the round, green key to the left side of the phone receiver to activate the hands free option.AutoDial : To Program• Without lifting the handset, press the AutoDial key• Dial the number to program, remember the 8 if an outside call• Press AutoDial key againAutoDial : To Use• Lift handset or press button for hands-free• Press Autodial keyIP 7945 IP 7965If your phone looks like either of the ones above, they are Cisco IP phones. IP phones are being installed in new buildings and in the future will be installed in other campus locations.Each phone is very similar they differ in that the smaller instrument, now comes equipped with a large back lit color display. The only other significant change is in the screen and minor cosmetic differences.The Cisco 7945 telephone has two direct inward dial lines. With a two way speaker that is standard along with a color back-lit monitor.The larger model IP phone, has four direct inward lines. It also contains a two-way speaker and a large back lit color monitor display, that is standard. It differs from the older version in that it now contains clearer audio and improved navigation.CALL PILOT Voice Mail for MERIDIAN PHONES∙Press 1 TO PLAY beginning of current message∙Press 2 TO REPEAT play of current message∙Press 3 TO SKIP FORWARD∙Press 4 TO play previous message∙Press 5 TO RECORD A MESSAGE∙Press 6 TO play next message∙Press 7 LIST OF MSG. commands∙Press 8 LIST OF MAILBOX commands∙Press 9 TO Call sender∙Press * FOR HELP∙Press # TO STOP PLAY OF mailbox∙Press 71 TO reply to message∙Press 73 TO FORWARD message∙Press 75 TO compose a message∙Press 76 TO DELETE each message∙Press 79 TO SEND/delivers message in the mailbox∙Press 5 to record - this must be done or they will notreceive your message.∙Press 83 TO DISCONNECT FROM THE VOICEMAILSYSTEMCISCO UNITY Voice Mail for IP Phones Use these Key while listening toA message1=restart message2=save3=delete5=change volume7= rewind, small8=pause or resume9=fast-forward to endUse these keys after listening toA message1=replay message2= save3=delete4=replay5=forward message6=save as unheard7=rewind, smallsummarymessage9=play。
话务台指导书
中兴话务台指导书本文介绍中兴话务台的功能，安装，使用，及常见故障的处理，当话务台不能正常启动时，若U卡红灯亮时，首先用数字话机排除外线障碍，然后检查U 卡的驱动程序，必要时重装U卡驱动程序或换U卡；若U卡绿灯亮，表明U卡驱动程序正常，与服务器的通讯正常，检查终端数据配置是否被更改，必要时重装话务台的软件，对于其它的业务障碍可以参考话务台的使用和操作部分排除。
一、话务台的功能综合话务台包括标准话务台、简易话务台、语音话务台，根据用户的需要，可以单独配置，也可以组合配置。
1、标准话务台的功能：●可以对话务员权限进行管理●具有排队功能。
●可以实现转接、插入、监听、预占、再振铃、三方通话、保持呼叫、静音、二次发号、自动转移等。
●可以对业务组内用户设置闹醒、免打扰、夜服等补充业务。
●可以修改业务组内用户的属性，如呼入权限、呼出权限、新业务等。
●可以对业务组内用户实现立即计费。
●可以查询业务组内、长、短号码的对应关系。
2．简易话务台的功能：●具有排队功能。
●可以实现转接。
3．语音话务台的功能：●可以自动受理呼叫，提供语音提示。
●可以实现转接。
二、话务台的安装目前南京的中兴话务台都是ISDN U卡方式通信，它的安装分为ISDN通信系统安装，U卡安装，话务台软件安装，数据参数配置，在话务台出现故障时可以有选择的重新安装某一部分，安装程序一般保留在用户的终端的D盘或E盘上。
1、ISDN通信系统的安装●确保终端的计算机名符合“ZX＋区号＋局号＋节点号”的命名规范，节点号范围为134～239。
如不符合，请修改。
●如果以前安装过通信系统，请先找到操作系统目录下的WIN_MGT.INI文件，将其改名或删除。
再检查●在版本安装盘的安装目录INSTALL\NTTCP\中执行COMSEUP.EXE。
出现下图所示界面，选择［后台维护终端］、［U接口远程维护终端］、U卡类型目前一般是PCI、［安装通信系统］。
ISDN方式通信系统安装●所示界面单击［下一步］，出现所示界面，在此设置“有名节点”。
Philips Mira M550 无线电话手册说明书
PhilipsDesign cordless phoneM5501.6" display/ white backlight Speakerphone2 handsetsM5502WG Unique & desirableWith its sleek silhouette and high quality finishing, Philips Mira challenges conventional perceptions about telephone design. Timeless, unique and stylish, it’s an elegant piece of art for your home.Outstanding design in high-quality execution•Comfortable handset cans designed for longer calls•Durable, glossy and fingerprint-resistant outer shell•Calibrated keypad for smooth precision clicks•Charge handset either way around•Elegant and stylish appearance from every angle•Smart cable managementUltimate calling experience•Easy to read, 4.1cm (1.6") 2-line graphical display•Handset speakerphone allows you to talk handsfree•Advanced sound testing and tuning for superb voice quality•Save up to 100 favorite contacts in your phonebookEco-designed•Zero power emission when ECO+ mode is activatedHighlightsHassle-free chargingCharge handset either way aroundComfortable handset cansComfortable handset cans designed for longer callsDurable and glossy outer shellDurable, glossy and fingerprint-resistant outer shellSmooth and calibrated keypadCalibrated keypad for smooth precision clicksSuperb sound quality Advanced sound testing and tuning for superb voice quality2-line graphical displayEasy to read, 4.1cm (1.6") 2-line graphical displayBeautiful from every angleElegant and stylish appearance from every angleSmart cable managementThe smart cable management system cleverly hides the wires from sight. Intelligently designed concealed sockets and an internal cable guide ensure everything is clutter free and neatly tucked away.100-name phone bookAlways have the phone numbers of your loved ones available: Save up to 100 favorite contactsin your phonebook.Red Dot Award 2013Winner 2013Its sculptural silhouette, durablefingerprint-resistant finish and ergonomic form mark a fresh approach to cordless phone design. Keypad operation is intuitive and effortless and the handset cans are made for the best comfort during long calls. A smart cable system keeps the wires hidden whereas Philips’ HQ-Sound technology and digital sound processing ensure strong and natural voice reproduction.Issue date 2019-05-31 Version: 3.1.812 NC: 8670 001 00256 EAN: 87 12581 67770 1© 2019 Koninklijke Philips N.V.All Rights reserved.Specifications are subject to change without notice. Trademarks are the property of Koninklijke Philips N.V. or their respective owners.SpecificationsSound•Ringtones on handset: 10 polyphonic Picture/Display•Display size: 3.4cm / 1.6"•Display type: 2 line graphical + hard icons •Backlight: Yes•Backlight color: White Convenience•Speakerphone - talk handsfree•Menu structure in the handset: List Menu •Signal strength indicator: 3- bar indicator •Battery level indicator: 3- bar battery icon •Date/Time display•Battery charge indication•Signal strength indication •Programmable hot keys: Key 1 and 2•Auto hang up•Key tone on/off•Call Management: Caller ID*•Multi base capability: 1•Multi handset capability: Up to 4•Intercom - multiple handsets•Line cord length: 1.8m•Power cord length: 1.8m•Charge time: 8 hours•Up to 16 hrs talk time•Up to 250 hrs standby time •Range: Open field <300m; in door <50m •Keypad lockMemory Capacity •Phonebook: 100 names and numbers •Redial List Capacity: 20 entries •Call log entries: 50 entries •Phonebook store in the base Power•Battery Capacity: 550 mAh •Battery type: 2xAAA, NiMH •Mains power: AC 100-240V ~50/60Hz •Power Consumption: < 0.6 W Security•Transmission encryption : Yes Network Features •Compatible:GAPSAR Value•Philips handsets: <0.1 W/kgEco Design•Eco+Packaging dimensions •EAN: 87 12581 67770 1•Number of products included: 1•Packaging type: Carton•Type of shelf placement: Laying •Packaging dimensions (W x H x D): 31.8 x 9.5 x 12.5 cm•Gross weight:1.1 kg•Nett weight: 0.897 kg•Tare weight: 0.203 kg。