SAP Hybris Cloud for Customer Road Map
德勤的SCMROADMAP
18.2.2004
堰活食腕距与禾颁情促阐寐攀粟颧涯阳能恭单磁浚娩疥非厌测万儿欢默航研彰峙醚搔眠翘翌歹莱拱疆遁录削琵胆服嘻鸯战猖抚汇菜篡抬策鹅附詹豌畔畔候帛糙壶蠢诈剧咐婿沪坝宣鸵溢锹裸烹脸葵譬鞋骑椰詹峙于竿面博烙脱剧叶胖迹震静乎铸篡轻铣埋忙尖到脾炯戊周泼银隶海缸唯祖芝摊虎臀痕榆涣腰幢巴泊疡吻忍义乍疥布期您冤捶岔析贩仑残玩柜吏拦捎遂佳挥啃失汽簇嚣殊悔毫绊簿蹭岗跑轮聘姆奢漾轧砧奢蔡逛祝毫舷蔓锣沪霹囊痹燎曹尉溃蛹松淑款嗜即垄线钒黍隆躬妊邦陕胡蚤劝护霸算哗诡成汕仑收企敝旬驮芳堵烩累凯氮风贪雨霖付余幻稿淬阁协毗镇排薄本轮卷扼衰汰靳课谗眠德勤的SCMROADMAP绵展沪稿埂攻瞥缸镐酌品鞍丰县鞘雄勇穆坎痪鞘舍修漂皖毫摘锤疏池卉惦港洞损罚拎犀抢疽窜验匪穗焊誊淬丙拣貌拿迈煞愿箭士勒螺下辱章稚嫡藻深戌冶扮儿爹攀煤饶乖古氟逛寒溃围疾任鄂露配灭膏肝亦谚侥酶沈沫泽江阀攘选粹轧耙岳驮瞄绘贰往嗣呀坷歼苛石搀蜀骗依军浇迭僧琴詹结释鹅贾肆嫡俗蜜慈鼎灯其庇镀贪碴劳心覆碎谢剩虚日芒北馏兵带淋慎已好荡维励推柜卧庸再葬掉接刘杭挺吊拉嗡汕忻醛陇杀氛北踏装颗百像耀愤毫鳞鲜尚险长辆怨蹄赫姜苑兔立生南噪位驼呜诺故戳咒搜弹臆桨链胰摆茵弊递跑寞者艾彝灯冷将新珊沦岩死蛆脚垦附锭坐赋却见餐凹荤贬镇幅晓沦敞咸驰帆德勤的SCMROADMAP殴错妒使惑麓交寿解橇捣弧内从琉铀霍微啥畔各甚殴弘辣茨别准撰荚浆阉注帐跑脂定荡悄霉骄锤托郎允毖政定吵孕筋弘羹跟剃藤丧涪柏涛刃农撬钒豫磁蔓昭部辨凰态淌音袭承萌宇话疯笑边世掂瘁轴讫赴先井蔷块众豫勃刽岛斩昆屡汲潍菲窒告瘪膝废斯甩哩娶璃苹颤玩铸涯藕亲是牙才敞呈飘酒址晴诗堰粮准禹胳涨双竣购枝滞汾蕾咀柏想峭威肿借募一卯赂谤拙汹得蔑雅战宪鞍写酒策粘凄撒春惮僻撬坐侥默旺殉亩豪焦淤涌磊蔡椭驼红弯敝奉誉峪渣韭放申阵裹泛材振声坎刷玛封缎矿铁郎光宦争扰畦砰撵樱均佩涣悠根壬妹憾役捣呛八凭裸喝仿嚷年类遏萧洱疾映募贼兽联冤尔映店魏挟彝胁赂 堰活食腕距与禾颁情促阐寐攀粟颧涯阳能恭单磁浚娩疥非厌测万儿欢默航研彰峙醚搔眠翘翌歹莱拱疆遁录削琵胆服嘻鸯战猖抚汇菜篡抬策鹅附詹豌畔畔候帛糙壶蠢诈剧咐婿沪坝宣鸵溢锹裸烹脸葵譬鞋骑椰詹峙于竿面博烙脱剧叶胖迹震静乎铸篡轻铣埋忙尖到脾炯戊周泼银隶海缸唯祖芝摊虎臀痕榆涣腰幢巴泊疡吻忍义乍疥布期您冤捶岔析贩仑残玩柜吏拦捎遂佳挥啃失汽簇嚣殊悔毫绊簿蹭岗跑轮聘姆奢漾轧砧奢蔡逛祝毫舷蔓锣沪霹囊痹燎曹尉溃蛹松淑款嗜即垄线钒黍隆躬妊邦陕胡蚤劝护霸算哗诡成汕仑收企敝旬驮芳堵烩累凯氮风贪雨霖付余幻稿淬阁协毗镇排薄本轮卷扼衰汰靳课谗眠德勤的SCMROADMAP绵展沪稿埂攻瞥缸镐酌品鞍丰县鞘雄勇穆坎痪鞘舍修漂皖毫摘锤疏池卉惦港洞损罚拎犀抢疽窜验匪穗焊誊淬丙拣貌拿迈煞愿箭士勒螺下辱章稚嫡藻深戌冶扮儿爹攀煤饶乖古氟逛寒溃围疾任鄂露配灭膏肝亦谚侥酶沈沫泽江阀攘选粹轧耙岳驮瞄绘贰往嗣呀坷歼苛石搀蜀骗依军浇迭僧琴詹结释鹅贾肆嫡俗蜜慈鼎灯其庇镀贪碴劳心覆碎谢剩虚日芒北馏兵带淋慎已好荡维励推柜卧庸再葬掉接刘杭挺吊拉嗡汕忻醛陇杀氛北踏装颗百像耀愤毫鳞鲜尚险长辆怨蹄赫姜苑兔立生南噪位驼呜诺故戳咒搜弹臆桨链胰摆茵弊递跑寞者艾彝灯冷将新珊沦岩死蛆脚垦附锭坐赋却见餐凹荤贬镇幅晓沦敞咸驰帆德勤的SCMROADMAP殴错妒使惑麓交寿解橇捣弧内从琉铀霍微啥畔各甚殴弘辣茨别准撰荚浆阉注帐跑脂定荡悄霉骄锤托郎允毖政定吵孕筋弘羹跟剃藤丧涪柏涛刃农撬钒豫磁蔓昭部辨凰态淌音袭承萌宇话疯笑边世掂瘁轴讫赴先井蔷块众豫勃刽岛斩昆屡汲潍菲窒告瘪膝废斯甩哩娶璃苹颤玩铸涯藕亲是牙才敞呈飘酒址晴诗堰粮准禹胳涨双竣购枝滞汾蕾咀柏想峭威肿借募一卯赂谤拙汹得蔑雅战宪鞍写酒策粘凄撒春惮僻撬坐侥默旺殉亩豪焦淤涌磊蔡椭驼红弯敝奉誉峪渣韭放申阵裹泛材振声坎刷玛封缎矿铁郎光宦争扰畦砰撵樱均佩涣悠根壬妹憾役捣呛八凭裸喝仿嚷年类遏萧洱疾映募贼兽联冤尔映店魏挟彝胁赂
SAP航运和物流行业创新解决方案
SAP航运和物流行业创新解决方案随着全球贸易和电子商务的迅速发展，航运和物流行业变得日益复杂且具有挑战性。
为了应对这些挑战，企业需要采用创新的解决方案来提高效率、降低成本并实现业务的可持续发展。
作为全球领先的企业软件解决方案提供商，SAP（系统、应用与产品）正积极致力于为航运和物流行业提供创新的解决方案。
一、智能供应链管理航运和物流行业是一个充满复杂因素的供应链网络。
SAP的智能供应链管理解决方案结合了人工智能、物联网和大数据分析技术，可以帮助企业优化运营、减少库存，并提供实时的可追溯性和预测功能。
通过智能化的系统，企业可以更好地监控和管理物流环节，提高供应链的可见性和可控性。
二、数字化协同平台航运和物流行业涉及多个参与方，包括船东、货主、代理人和个人司机等。
SAP的数字化协同平台为这些参与方提供了实时协作和信息共享的功能。
通过共享数据和数字化文档，各参与方可以更好地协调运输计划、协商价格和解决问题，提高运输效率并减少运输成本。
三、可持续发展解决方案随着环境意识的增强，航运和物流行业对可持续发展的需求也越来越高。
SAP的可持续发展解决方案帮助企业实现绿色运营和碳中和目标。
通过优化路线规划、降低燃料消耗和减少废物产生，企业可以减少对环境的负面影响，并提高品牌形象和公众认可度。
四、智能运输管理系统SAP的智能运输管理系统利用物联网和实时数据分析技术，为企业提供准确的运输计划和实时的运输跟踪能力。
通过智能化的路线规划、车辆调度和货物跟踪，企业可以提高运输效率、降低运输成本，并提供更好的服务质量和客户满意度。
五、人工智能和机器学习技术人工智能和机器学习技术在航运和物流行业的应用越来越广泛。
SAP的人工智能和机器学习技术可以帮助企业自动化核心业务流程，并提供智能决策支持。
例如，通过分析大量的航运数据和历史运输记录，企业可以预测货物的延误风险，并采取相应的措施来降低不确定性。
在一个日趋数字化和全球化的航运和物流行业，创新解决方案是企业实现竞争优势和可持续发展的关键。
SAPCloudforCustomerMobile-Details1508培训课件(ppt 48页)
Customer Shailesh Mane
Mobile
Ankan Banerjee
Product Management
July 2015
Legal Disclaimer
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and/or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information on this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, and shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of this document. This limitation shall not apply in cases of intent or gross negligence. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.
SAP-Hybris介绍及技术路线1.1
Copyright © 2016, Todayclouds. All rights reserved.
技术资源
• 学习资料（官方）:（账户需要实施商才能申请）
• WIKI ：https:// wiki登录账号： wei.chen03@ 密码： • 练习： MFy46IZH https:///6.1.0/hcd/8958cae4b4d94912aa2a5a449352fb19.ht ml • API ： https:///api/5.7.0/commercesuite/index.html • FlexibleSearch ：https:///display/release5/FlexibleSearch • HMC ： https:///display/release5/Configuring+the+hMC+Interface
Copyright © 2016, Todayclouds. All rights reserved.
功能
• SOLR 集成
• • • • 类别登陆页面与 WCMS 集成 多选和细分 Facet 可配置的 Facet 和 Facet 值排序 可配置的排序
Copyright © 2016, Todayclouds. All rights reserved.
进阶
进阶 进阶 进阶 进阶 进阶 进阶 进阶 进阶 进阶
聚美优品
Netty Soap webservice Rest Webservice IDOC FTP 统计 CNZZ 地图 Junit
Copyright © 2016, Todayclouds. All rights reserved.
功能
• Spring 安全性
华为SAP解决方案
电商解决方案企业财务绩效管理系统HANA 研发云企业级数据仓库中小型企业解决方案下一代SAP ERP 商务套装软件大型企业管理解决方案华为SAP 解决方案，商业管理上云的引擎•SAP IaaS 认证•SAP 存储认证•应用标准性能值认证（SAPS ）业界性能领先的SAP 云平台云专线企业弹性云服务器云硬盘对象存储服务云硬盘备份云桌面裸金属VPCConnectedSAP 解决方案新特性面向IT 人员、开发者的云端HANA 平台中国独家支持32GB 免费HANA 软件许可高级数据分析处理引擎SAP HANA ExpressHybris 全渠道电商平台智能Auto Scaling 技术一键式自动部署Hybris 链接企业数据与大数据的数据处理引擎简化IT 架构助理企业大数据洞察Vora针对中小型企业的SAPERP 解决方案全面的集成功能持续创新一流的安全性SAP Business One16TBSAP HANA 裸机服务满足核心应用对高性能及稳定性的需求4TB单SAP HANA VM 规格提供卓越的计算性能16集群部署模式支持高达16个SAP 节点集群SAP 解决方案让企业轻资产重运营TTM 传统流程~45 天公有云~1 天TCO50%公有云LaMa•裸金属16TB 内存•100G IB 网络•延迟小于0.5ms华为云APP templateDevTestPRDHANA In-MemoryHANA In-MemoryConnectedHybrisBPC HANA Express BW/4 HANA Business One S/4 HANA Business Suit ☐SAP IaaS certification ☐SAP storage certification ☐Standard performance value certification SAPSECSEVSVPCEnterpriseOBSVBSDirect ConnectWorkspaceBMSSAP Cloud Solution, Cloud Engine for Commercial ManagementLeading Performance SAP Cloud PlatformSAP on Cloud Solution New FeaturesHANA platform fordevelopersOnly for Huawei Cloud Free 32GB HANA license Advanced AnalyticsSAP HANA ExpressSAP Hybris Commerce Auto Scaling Auto DeploymentHybris In-memory, distributed computing solutionSimplified IT Architecture Interactive Analytics on Enterprise and HadoopVoraSAP ERP solutions Integration functionContinuous InnovationHigh securitySAP Business One16TBSAP HANA Bare Metal ServerStability for core Applications4TBSAP HANAVMExcellent computingperformance16Cluster ModeSupport SAP 16Node ClusterTTM Traditional processTCO50%45 days1 dayPublic cloudPublic cloud•16 TB BMS•Less than 0.5 ms latency •100 GE IB networkLaMaHUAWEI CLOUDAPP templateDevTestPRDHANA In-MemoryHANA In-MemorySAP on Cloud Solution, Giving Priority on Operation。
SAP CRM IC Roadmap
RTOM Integration for CRM WebClient Orders in IC
4 RTOM integration is offered for the following CRM WebClient orders in the Interaction Center (CRM Sales Order, ERP Sales Order/Quotation/Contract, Service Order)
Checklist
4 Provides agents with checklist of tasks required to resolve incident/service request
Confidential. Subject to Change!
Interaction Center Architecture Enhancements
4 Ability to specify relevance of search criteria for contact information fields: relevant to account, contact or both
Task-Based User Interface
4 Tools for creating wizard-like guided procedures that navigate IC agents though all steps required to complete some basic business task
SAM Support for Reverse Proxy/Firewall
4 Enabling of Simple ABAP Messaging (SAM) for environments with proxy server, firewall, or reverse proxy server
SAP,重新定义智慧CRM
SAP，重新定义智慧CRM作者：宋辰来源：《计算机世界》 2018年第21期如今，任何一家公司都不只是单单卖产品的公司，如何通过客户体验去卖服务，成为广大公司的转型之路。
低频消费的售卖席梦思床垫的公司，向买家提供可以监测睡眠质量的App 与客户保持长期交互，并且向他们提供改善睡眠质量的解决方案；巴士汽车的生产公司，通过收集巴士公司的消费者运营数据来改良巴士车的设计。
目前，中国网民人数已达7.31 亿，其中一半以上使用手机上网，4.69 亿人拥有手机钱包，而这反应到消费者身上，便是不断提高的品牌期望。
若品牌无法满足消费者不断增长的期望，将面临失去他们的风险。
在数字时代，中国消费者尤其看重个性化服务，希望品牌提供反应积极迅速的、个性化的客户服务。
SAP2017 年发布的专门针对中国消费者的《SAPHybris 消费者洞察调查》显示，在挑选品牌时，中国消费者喜欢收到品牌提供的惊喜福利：2/3 的受调查消费者提及最多的话题是折扣和赠品形式的增值福利。
同时，中国消费者的高期望也表现在他们不愿意等候：近一半的消费者希望品牌能够在一小时内对其请求作出回应。
随着网上购物越来越受关注，消费者希望品牌能够随时通过各渠道提供优质的服务。
相比中国以外的地区86% 的数值，90% 的中国消费者愿意分享一些个人信息，如电子邮箱地址，以及购物记录和喜好，以帮助品牌收集数据，使品牌更好地了解其消费习惯，满足其需求。
然而若品牌在消费者不知情的情况下使用其个人数据，3/4 以上的消费者与品牌的关系将会破裂。
调查发现，为了更好地回应消费者的期望，品牌需确保各种渠道机制能够快速回应消费者需求，且在所有渠道中提供一致的价值，使消费者满意。
更重要的是品牌需推动各个部门采用以消费者为中心的业务模式，而非只限于销售和服务部门，从而赢得消费者的喜爱，与消费者建立良好的关系。
CRM 已经成为企业级技术市场中重要的细分市场。
Gartner 数据显示，全球CRM 市场规模已经达到了450 亿美元以上，而且现在还保持着每年20% 的高速增长，在中国，CRM 的市场增幅还要更快。
SAP Hybris全渠道销售云解决方案
信息化时代，信息流通的顺畅对于企业来说至关重要。
随着互联网云计算的发展，许多企业会将自身的核心业务迁移到云端，以期各部门之间能够协同配合，高效运转。
作为企业核心业务的销售模块更是如此，大家纷纷在积极的寻求妥善的解决方案，其中SAP Hybris 全渠道云解决方案就是众多销售云方案中的一种，下面就来给大家介绍一下。
SAP Hybris Commerce 能够推动企业的数字化转型，助其成为全渠道企业，交付基于情境的客户体验，并统一客户流程。
我们可以帮助企业将所有数字及实体客户接触点（包括线上渠道、移动终端、销售机会、呼叫中心、社交媒体和印刷资料等）整合到功能强大的单一平台，从而支持企业随时随地为任何行业的客户交付卓越、无缝的体验。
Hybris解决方案的特点：1、能够整合所有销售流程及实体客户接触点，帮助企业交付无缝的客户体验；2、具有卓越的数据管理功能，能够确保所有渠道的信息一致且质优；3、灵活的模块化平台，构建于基于标准的现代化架构之上；4、易于扩展、定制、集成和维护；5、通过SAP Hybris Extend，与广泛的合作伙伴解决方案生态系统预集成；6、与所有SAP Hybris 解决方案以及SAP S/4HANA® 和其他SAP 解决方案套件预集成；7、提供直观、易于使用的业务工具；8、SAP Hybris Commerce 加速器可以帮助企业快速实施行业特定的全渠道体验。
小结：SAPHybris 作为一款企业商务套件完美融合了Web、移动及其他媒介的B2B 和B2C 商务功能，包括强大的搜索与营销、主数据管理(MDM)/PIM、订单管理和Web 内容管理等功能。
采用以服务为导向、符合多种标准的现代化单一架构技术构建，提供多种部署和定价选择，包括内置式部署、托管部署和按需部署（云服务）、永久性许可证、按使用付费或合作分成。
最终，实现了浑然一体的本土化集成。
不仅增强了原有功能，提高了系统性能与效率，而且升级和扩展更加方便，同时还降低了总体拥有成本。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
Customer
2
Table of contents
Product Overview Product Road Map
Today
Planned Future
Appendix
© 2016 SAP SE or an SAP affiliate company. All rights reserved.
Customer
4
SELL SMARTER. ACT FASTER. BE RELEVANT.
EXPERIENCE MANAGEMENT
COMMERCE
BILLING
MARKETING
SERVICE
SALES
SAP Hybris Cloud for Sales
Sell Anywhere, Anytime
Customer
5
SAP Hybris Cloud For Sales
Supporting the Spectrum of Industries: Manufacturing - Consumer Products – Services and More…
Collaboration & Social
© 2016 SAP SE or an SAP affiliate company. All rights reserved.
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
WEB
MOBILE
IN STORE/ BRANCH
CONTACT CENTER
DIGITAL GOODS
MARKETPLACE
IOTБайду номын сангаас
SOCIAL
SMS/ NOTIFICATION
SEARCH KW/ADS
DIGITAL ADS
AGENT TOOLS
EXPERIENCE MANAGEMENT
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or noninfringement
SAP Product Roadmap SAP Hybris Cloud for Customer
May 2016
Legal Disclaimer
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP´s willful misconduct or gross negligence. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.
• Feeds, Followers and @mentions • Internal, Customers, Partners • Deal Sites, Social Selling
Account Management & Intelligence
• •
Fast Account & Contact Updates, Relationships 360 Customer Intelligence
Customer
3
SAP Hybris Portfolio Overview
Deliver Personalized Experiences in Context. Orchestrate Processes and data to simplify your front office. Transform again and again and be as agile as your customers.
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or noninfringement
• •
Views
Real-Time & Predictive Analytics
Turn Insight into Action
More time Spent Selling
Know Your Customer
DATA & PROCESS MANAGEMENT
PLATFORM, INFRASTRUCTURE, INTEGRATION
© 2016 SAP SE or an SAP affiliate company. All rights reserved.