英文-电商话术回复模板
电子商务英文回复模板(E)
夹子发====================================================================== 开发票Dear Customer,Have a nice day!Thank you very much for your bid and congratulate you won this auction.Please confirm your shipping address on ebay. The product you won will be shipped according to your Ebay address within 36 hours via ebay-packet after payment cleared, which will take 8-10 days to your end.Thanks & Best regardsYour's Lscwig====================================================================== 二次机会Dear Customer,Have a nice day!Thank you very much for your bid, and I am pleased to accept it.Please confirm your shipping address on ebay. The product will be shipped according to your Ebay address within 36 hours via ebay-packet after payment cleared, which will take 8-10 days to your end.If you are willing to pay additional shipping fee to have a quicker express way, Please connect me directly.Thanks & Best regardsYour's Lscwig====================================================================== 收到付款Dear Customer,Have a nice day!Thank you very much for order and prompt payment.The product you ordered will be shipped according to your Ebay address within 36 hours via ebay-packet, which will take 8-10 days to your end.If you need to change the product's color, Please leave me a message within today or I will ship the product just as the item description says.Anything I can do for you, please connect me directly.Thanks & Best regardsYour's Lscwig====================================================================== 发货通知（E邮宝）Dear Customer,Have a nice day!The product you ordered is shipped just now via Ebay-packet, which will take 8-10 days to your end. Please pay attention on and receive it.I will also keep eyes on the parcel and notice you of the status of the package in time.On the shipping parcel it always write lower value for clear the custom easily. Please take it easy, the product is complete as your order.Anything I can do for you please connect me directly.Thanks & Best regardsYour's Lscwig====================================================================== 催款01Dear Customer,Have a nice day!After the payment cleared, The product you ordered will be shipped according to your Eaby address within 36 hours via ebay-packet which will take 8-10 days to your end.Anything I can do for you, please connect me directly.Thanks & Best regardsYour's Lscwig====================================================================== 催款02Dear Customer,Have a nice day!The products which your ordered had been prepared for days, but the payment is still not be cleared.Now the time of application of the order cancelling is ending soon, I need to cancel this order within 5 days, due to Ebay always deducts high final fee from sellers' account for every order whether paid or unpaid.Any question please connect me directly, I will try my best to cooperate with you well..Thanks & Best regardsYour's Lscwig====================================================================== 取消定单Excuse me for my application of the order cancelling, Because Ebay always deducts high final fee from sellers' account for every order whether paid or unpaid. Please accept my application. You thoughtful will be all of my honor.====================================================================== 收货通知01Dear Customer,Have a nice day!According to the status shown on Ebay-packet web site,the package will get inside your country soon. Please pay attention on and receive it.Always when you receive it, the hair is curled a little due to it squeezed on the long shipping way. But please take it easy, just comb the hair with cold light water, hang up it in a straight way and leave it alone. The hair will become straight again When it dry itself naturally, . Because this is real 100% remy human hair products.Any question please connect me directly, I will try my best to meet your request.Thanks & Best regardsYour's Lscwig====================================================================== 收货通知02Dear Customer,Have a nice day!According to the status shown on Ebay-packet web site, the package is getting inside your country now. Please pay attention on and receive it.Always when you receive it, the hair is curled a little due to it squeezed on the long shipping way. But please take it easy, just comb the hair with cold light water, hang up it in a straight way and leave it alone. The hair will become straight again When it dry itself naturally. Because this is a real 100% remy human hair product.Any question please connect me directly, I will try my best to meet your request.Thanks & Best regardsYour's Lscwig====================================================================== 已妥投Dear Customer,Have a nice day!According to the status shown on Ebay-packet web site, the package has been delivered.If you have got the parcel, I hope my item could meet your request, and get your 5-stars positive feedback.If not, please let me know, I will connect the shipping agent to get more shipping details and find the real status of the package.Any question please connect me directly, I will try my best to meet your request.Thanks & Best regardsYour's Lscwig======================================================================。
外贸跨境电商话术大全开发信话术
开发信话术1．开发信这是一封高质量的开发信，以产品为主题切入点标题一定要有数字（有数字的标题回复率要高很多）：Only 0.49/pc for XXX Products from XXX Company XXX(名字）Dear XXX,First wish you have a nice day and everything goes well.This time we are introducing our new product “XXX” to you.This is a soft flexible glass product same hardness as Tempered Glass and same flexibility as PET.Please refer to the video we posted in Youtube fore more information of it: XXX（链接）Welcome to order.Best RegardsYours XXX2．介绍产品独特卖点的邮件Dear XXX,It is my honor to write an email to you for potential business opportunities about our products XXX.This is XXX from XXX Company, which is a professional manufacturer of XXX products with more than XX years experience.We are the first one who developed this product XXX which is XX.（介绍产品功能）Here I enclosed all hot models with the best price for your reference.Now it has huge potential market, if you have any interests in it, please never hesitate to let me know, thank you very much.Looking forward to your kind reply!Best RegardsXXX3．新产品推荐邮件模板（1）图文并茂的方式吸引客户1.新产品最好也是有针对性的发给不同客户的市场；2.特色卖点也要结合当地市场的喜好，特色卖点一般最多不超过4个，以3个最佳，如果罗列太多的特色卖点就相当于没有重点突出，也会让客户感觉产品的真实性；3.最好附上图文并茂的图片，让客户更加直观的了解；4.如果产品款式很多，可以做成彩页以附件的形式发送，多角度的展示产品Dear XXXX,How is going ? since our last talking, there was 2 weeks.during these days, we have a new model and would like to share with you more details about this model.Comparing common XX in the market, our product has some special advantages:-1.From Size: 10inch full screen, however, others are 7inch or 8inch, you can viewmage and enjoy from bigger screen.2.From Function: Our device has dual gps antennas, can stronger singal each other.More stable. our device has 4G/3G and Android system.3.From features: our device support 16 mega resolution and 7G glass lens, however,others only have 5 mega and 6G glass lens, so, high resolution, working or video performance more clear.4.ZZ is our private module, in some degree, keep your profit stable in the market.We welcome you to try sample to show your sales team and customers, they would like it.If you order this model in the front of 10 buyers, we will supply more service to yourcompany, for more details, most welcome you to ask me.Thank you very much.Yours' sincerely,XXX（2）用当下爆款产品吸引客户Dear Customer,It is my honor to write an email to you for potential business opportunities about ourproducts XXX.This is XXX from XXX Company, which is a professional manufacturer of XXX products with more than 20 years experience.Now we have successfully developed the new hot products (Cat Claw Cup) with only 1/3 cost of the original one, if you have any interests in it please never hesitate to let me know, thank you very much.（新品加比原装价格便宜2/3来吸引客户）Best RegardsYours XXX（3）用工具查询产品趋势来吸引客户通过Google Trend，利用当地国家对这个新产品趋势来吸引客户Dear Customer,It is my honor to write an email to you for potential business opportunities about our products XXX.This is XXX from XXX Company, which is a professional manufacturer of XXX products with more than 20 years experience.According to the data from Google Trend, our products XXX is starting to be a trend product in your country, please refer to the attachment for the picture of it so that you would have a better idea.So if you have any interests in it please just feel free to contact me for more information, thank you very much.Best RegardsYours XXX.（4）利用产品利润来吸引客户Dear Customer,It is my honor to write an email to you for potential business opportunities about our products XXX.This is XXX from XXX Company, which is a professional manufacturer of XXX products with more than 20 years experience.According to the data from Amazon (Wish, eBay...), now our product can help you to have at least 500% profits if you buy this product from us.Sure we can offer you the (free) samples for quality testing.（直观告诉客户庞大的利润空间吸引客户及能给客户提供样品测试）If you have any interests in it please just feel free to contact me so that we have have detailed communication of it.Looking forward to your kind reply.Best RegardsYours XXX.4．介绍公司和大品牌合作案例的邮件Dear XX,Good day.This is XXX from ABC company, we are glad to know that you are looking for XXX manufacturers. As you know, ABC company is one of the most professional factory since 2001,we have around 500 workers and produce 100,000pcs monthly.Our products are quite popular because of special design and very reasonable price, also we established a long term and stable co-operation with many brand company, such as BEST BUY and TESCO.Here I enclosed all hot selling models with the most competitive price for your reference.Thanks and best regardsYours XXX二、专业技能1.各国邮件风格（1）欧洲：性格严谨认真细致，绅士型；邮件调理清晰，逻辑分明，喜欢分1.2.3..喜欢归档，所有事情一个邮件搞定。
跨境电商客服回复邮件常用话术
跨境电商客服回复邮件常用话术1. 感谢您的来信/留言。
Thank you for reaching out to us.2. 我们深表歉意对您的不便，并会尽力解决您的问题。
We sincerely apologize for any inconvenience caused and will do our best to address your concern.3. 非常抱歉，给您带来了困扰。
我们将立即处理您的请求。
We apologize for the inconvenience caused and will process your request promptly.4. 我们已经收到了您的信息，我们将尽快对您的问题进行调查。
We have received your message and will investigate your issue as soon as possible.5. 很抱歉，由于一些原因，我们无法处理您的请求。
We apologize, but due to some reasons, we are unable to process your request.6. 请您提供更多详细信息，以便我们能够更好地帮助您。
Please provide more detailed information so that we can assist you better.7. 非常感谢您的建议/建议。
我们将会将其上报给相关部门进行改进。
Thank you very much for your suggestion/feedback. We will forward it to the relevant department for improvement.8. 我们已经向物流公司查询了您的订单状态，一旦收到回复，我们将尽快通知您。
We have contacted the shipping company to inquire about the status of your order. Once we receive a response, we will notify you as soon as possible.9. 对于您的退款请求，请您提供相关的订单和付款信息，以便我们能够为您处理退款。
电子商务英文回复模板
夹子发====================================================================== 开发票Dear Customer,Have a nice day!Thank you very much for your bid and congratulate you won this auction.Please confirm your shipping address on ebay. The product you won will be shipped according to your Eaby address within 36 hours via international post after payment cleared, which will take 15-20 business days to your end.Thanks & Best regardsYour's Lscwig====================================================================== 二次机会Dear Customer,Have a nice day!Thank you very much for your bid, and I am pleased to accept it.The product you won will be shipped according to your Eaby address within 36 hours via international post after payment cleared, which will take 15-20 business days to your end.If you are willing to pay additional shipping fee to have a quicker express way, Please connect me directly.Thanks & Best regardsYour's Lscwig====================================================================== 收到付款Dear Customer,Have a nice day!Thank you very much for order and prompt payment.Please confirm your shipping address on ebay. The product you won will be shipped according to your Eaby address within 36 hours via international post after payment cleared, which will take 15-20 business days to your end.Anything I can do for you, please connect me directly.Thanks & Best regardsYour's Lscwig====================================================================== 发货通知（中国邮政）Dear Customer,Have a nice day!The product you ordered is shipped via international post, the tracking number is ****** which will take 15-20 days to your end. The tracking web site is /item/trace/itemTraceAction.do?action=EnterIf it can not show all details on this web sit, please connect your local post to get more details, when the parcel get inside your county.Please pay attention on and receive it.I will also keep eyes on the parcel and notice you of the status of the package in time.On the shipping parcel it always write lower value for clear the custom easily. Please take it easy, the product is complete as your order.Anything I can do for you please connect me directly.Thanks & Best regardsYour's Lscwig====================================================================== 催款01Dear Customer,Have a nice day!After the payment cleared, The product you won will be shipped according to your Eaby address within 36 hours via international post after payment cleared, which will take 15-20 business days to your end.Anything I can do for you, please connect me directly.Thanks & Best regardsYour's Lscwig====================================================================== 催款02Dear Customer,Have a nice day!The products which your ordered had been prepared for days, but the payment is still not be cleared.Now the time of application of the order cancelling is ending soon, I need to cancel this order within 5 days, due to Ebay always deducts high final fee from sellers' account for every order whether paid or unpaid.Any question please connect me directly, I will try my best to cooperate with you well.Thanks & Best regardsYour's Lscwig====================================================================== 取消定单Excuse me for my application of the order cancelling, Because Ebay always deducts high final fee from sellers' account for every order whether paid or unpaid. Please accept my application. You thoughtful will be all of my honor.====================================================================== 收货通知01Dear Customer,Have a nice day!According to the status shown on international post web site the package will get inside your country soon. Please pay attention on and receive it.Always when you receive it, the hair is curled a little due to it squeezed on the long shipping way. But please take it easy, just comb the hair with cold light water, hang up it in a straight way and leave it alone. The hair will become straight again When it dry itself naturally. Because this is real 100% remy human hair products.Any question please connect me directly, I will try my best to meet your request.Thanks & Best regardsYour's Lscwig====================================================================== 收货通知02Dear Customer,Have a nice day!According to the status shown on international post web site, the package is getting inside your country now. Please pay attention on and receive it.Always when you receive it, the hair is curled a little due to it squeezed on the long shipping way. But please take it easy, just comb the hair with cold light water, hang up it in a straight way and leave it alone. The hair will become straight again When it dry itself naturally. Because this is a real 100% remy human hair product.Any question please connect me directly, I will try my best to meet your request.Thanks & Best regardsYour's Lscwig====================================================================== 已妥投Dear Customer,Have a nice day!According to the status shown on international post web site, the package has been delivered.If you have got the parcel, I hope my item could meet your request, and get your 5-stars positive feedback.If not, please let me know, I will connect the shipping agent to get more shipping details and find the real status of the package.Any question please connect me directly, I will try my best to meet your request.Thanks & Best regardsYour's Lscwig======================================================================。
电子商务英文邮件回信模板
电子商务英文邮件回信模板买前信： (3)1, 问是不是纯银的 (3)答：是纯银，然后额外交易 (4)2, 问是不是 authentic / genuine Pandora (4)答：不是真正的Pandora，但是能适合所有Pandora的charm 和 bracelet，真正的Pandora比我们的不知要贵多少倍 (4) 3，买家问珠子的孔的直径： (5)答：4.5mm,对Pandora手链特别适合 (5)4，买家问是不是free shipping (6)答：所有的都是free shipping，也可以走EMS, 但是买家要自己出钱 (6)5, 买家问一般多少天能收到 (6)答：小包的话7-15个工作日，EMS或者DHL 的话3-5天 (6)6，买家问货物是从哪里发出的 (7)答：从香港发货 (7)7，买家问是否有925标志 (8)答：所有的珠子上都有925和ALE的标志,额外交易 (8)8，买家问是否有Pandora的标志 (8)答：所有的手链上面都有Pandora标志 (8)9, 买家问珠子上面是否有screw (9)答：除了琉璃珠子外，所有的珠子都有 (9)10, 买家问手链是否纯银 (9)答：是纯银，促成额外交易，告知买家我们的尺寸和材质 (9)买后信： (10)1，关于 invoice (10)（1）买家问能不能combine invoice (10)(2) 买家完成所有交易，让combine invoice (10)(3) 卖家bid成功了，但还想买 (11)(4) 用不同货币bid，无法combine invoice (11)(5) 发invoice时用的 (11)解释信 (12)1，解释赠品是怎么产生的（买3赠1） (12)A: 单个赠品 (珠子) (13)B:多个赠品（珠子） (13)2，解释EP (13)3,解释 item title (14)答：没有实在意义，额外交易（珠子） (14)催货信 (14)1, 15天之内第一封催货信 (14)2, Delay时间较长的（第二封）催货信一周后再收不到再联系我们 (15)3, 以经理身份耐心解释，安抚 (16)4,催货后同意等等，我们回复让其告知进展： (17)答：感谢买家的understanding，告知买家，如果收不到也不要采取任何措施。
跨境电商客服通用回复模板
❖特殊情况导致物流延误沟通模板1-节假日导致延误Dear {{buyer}},Thank you for purchasing and prompt payment. However, we’ll have the National Holiday from __________. During that time, all the shipping service will not be available and may cause the shipping delay for several days.Thanks for your understanding and your patience is much appreciated. If you have any other concerns, pls. just let us know.Keep in touch.Thanks.Yours,{{sellerName}}亲爱的{{buyer}}，感谢您购买并及时付款。
但是，我们将从__________获得国家假日。
在此期间，所有送货服务将无法使用，并可能导致运输延迟数天。
感谢您的理解，我们非常感谢您的耐心等待。
如果您有任何其他问题，请。
请告诉我们。
保持联系。
谢谢。
此致，❖成交后沟通六步走邮件模板2-当物品发出以后A（挂号）Dear valued customer,The postman just picked up YOUR item from our office. It is estimated to arrive in 7-10 days in normal conditions. If not, please don’t hesitate to contact us.Here is the tracking number of your parcel {{trackNumber}}, and you can logon https:///en to view the updated shipment, which will be shown in 1-2 business days.Here are some Kind Reminders from eBay on rating seller’s postage time and shipping charge: /help/feedback/detailed-seller-ratings.html. We warmly welcome your feedback.1. When rating sellers on postage time, RATE THE SELLER ON THE TIME IT TOOK THEM TO ** THE ITEM, NOT THE TIME IT TOOK YOU TO RECEIVE THE ITEM. You shouldn’t hold sellers responsible for delays in ** services, international custom delays or for the time it took for your payment to clear.2. When rating the seller on postage and handling charges, remember that sellers may charge actual packaging materials costs and a reasonable handling fee to cover the seller’s time and direct costs associated with postage. For international transactions, you may also be responsible for duties, taxes, and customs clearance fees as requested by country laws.Thanks again for your great purchase and great understanding. We sincerely hope our item and customer service can give you the BEST BUYING EXPERIENCE on eBay.Yours Sincerely,{{sellerName}}尊敬的客户，邮递员刚从办公室领取你的物品。
用英文跨境电商售前客服回复话术
用英文跨境电商售前客服回复话术Subject: Pre-Sales Customer Service Response Script for Cross-Border E-CommerceDear Valued Customer,Thank you for reaching out to us with your inquiry. We are more than happy to assist you with any questions or concerns you may have regarding our products and services. Below, you will find a detailed response to your questions:1. Product Information: If you are looking for specific details about our products, such as materials, dimensions, or usage, please provide us with the product name or SKU, and we will promptly send you the relevant information.2. Shipping and Delivery: We offer a variety of shipping options to cater to your needs. Our standard shipping time is approximately 7-14 business days, depending on your location. If you require expedited shipping, please let us know, and we will do our best to accommodate your request.3. Payment Options: We accept multiple payment methods, including major credit cards, PayPal, and other secure online payment services. For more information on payment terms, please visit our website's payment policy page.4. Returns and Refunds: Our return policy allows forreturns within 30 days of receiving your order. Please ensure that the product is in its original condition and packaging. For more details, refer to our return policy on the website.5. Warranty and Support: All our products come with a standard warranty that covers manufacturing defects for a specified period. For after-sales support, our customer service team is available 24/7 to address any issues you may encounter.6. Promotions and Discounts: We regularly run promotions and offer discounts to our customers. To stay updated on the latest deals, subscribe to our newsletter or follow us on social media.7. Order Tracking: Once your order is placed, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or through the courier's tracking system.If you have any further questions or require additional assistance, please do not hesitate to contact us. We are committed to providing you with the best possible customer service experience.Best Regards,[Your Name]Customer Service Team[Your Company Name] [Contact Information]。
外贸种高效率的询盘回复英文模板
第一类询盘：客户只给出图片，只有很少的产品描述，描述并不详细，此时如果完全没法报价则发一封邮件问问客户要详细资料。
当没有获得客户回复时，咱们可以推测客户的想法，第一，客户只是看上图片上的那款，希望获得报价，咱们可以给客户提供产品图片的报价，并且注明咱们报价的产品的详细规格，比如尺寸等等；第二，客户是想获得与之类似的产品图片的信息，此时咱们也可以给客户提供与之类似的图片并附上价格和参数。
这两步不要做一次性发，因为你发给客户第一封邮件客户不一定回复你，所以第二点可以用做追信之用。
红字部分的模板：Dear +人名，（附上客户提供的图片）Regarding your inquiry on + 产品名，Could you please tell me more details about that? Such as the material, the size....(其他您需要知道的也可以写上). Then i can quote for you!Regards,**(联系信息)第一点的模板：Dear **, (附上客户提供的图片)Regarding your inquiry on + 产品名, The FOB(或者其他贸易术语也可以)price is USD**, here are the details about that,（价格后可以附上MOQ，但是不建议写太高，报出最有优势的价格，但是MOQ又不会太高，是比较有竞争力的）MaterialSize (这些都是具体产品的参数)Any questions about the price or products,please feel free to contact me.Regards,**(联系信息)第二点的模板：Dear +人名, (附上咱们提供的图片)Regarding your inquiry on + 产品名, there are some details i need to know, i send you email before,but didn't get the reply,, here attached some of our products for your consideration.The price....(价格写清楚，注意贸易术语，价格后可以附上MOQ，但是不建议写太高，报出最有优势的价格)MaterialSize (这些都是具体产品的参数)Any questions about the price or products,please feel free to contact me.Regards,**(联系信息)第二大类询盘：客户将产品资料都已经写的很清楚，说明客户的针对性强，此时可以直接报价，并注明MOQ。