2019-Best Practice Workshop People Results最佳实践的的结果车间的人-文档资料
劳动技能训练基地收货英语作文
劳动技能训练基地收货英语作文The Receiving Goods Training Facility for Labor Skills stands as a beacon of hope for individuals seeking to hone their practical abilities and enhance their employment prospects. This specialized institution offers a comprehensive curriculum designed to equip trainees with the essential skills required in the dynamic world of logistics and supply chain management.At the heart of the facility lies a meticulously organized warehouse, where trainees are immersed in the intricate processes of receiving and managing incoming goods. From the moment a shipment arrives, the trainees are tasked with meticulously documenting the contents, ensuring accuracy and attention to detail. They learn to navigate the complex system of inventory management, mastering the art of efficient storage and organization.One of the key components of the training program is the emphasis on proper handling techniques. Trainees are instructed on the safe and ergonomic methods of lifting, moving, and stacking a diverse range of products. This hands-on approach not only builds physicalstrength and dexterity but also instills a deep understanding of workplace safety protocols. By practicing these techniques in a controlled environment, the trainees develop the confidence and muscle memory required to excel in real-world scenarios.The facility's curriculum also delves into the world of digital inventory management. Trainees are introduced to the latest software and technologies used in the industry, equipping them with the skills to seamlessly integrate digital tools into their workflow. From barcode scanning to inventory tracking systems, the trainees learn to leverage technology to streamline operations and enhance productivity.In addition to the technical aspects of the job, the training program also emphasizes the importance of effective communication and teamwork. Trainees are encouraged to work collaboratively, honing their problem-solving abilities and learning to navigate the dynamics of a diverse workforce. This holistic approach ensures that the trainees not only possess the practical skills but also the interpersonal competencies required to thrive in the fast-paced and often demanding logistics industry.One of the standout features of the Receiving Goods Training Facility is its commitment to hands-on learning. Rather than relying solely on classroom-based instruction, the facility provides ample opportunities for trainees to engage in real-world simulations andpractical exercises. This immersive approach allows them to apply the knowledge they have acquired in a controlled environment, building their confidence and preparing them for the challenges they will face in their future careers.The facility's faculty comprises industry veterans and subject matter experts who bring a wealth of experience to the table. These seasoned professionals not only impart their technical knowledge but also share invaluable insights and best practices gleaned from their time in the field. This mentorship component of the program is invaluable, as it provides trainees with the guidance and support they need to navigate the complexities of the industry.Beyond the technical training, the Receiving Goods Training Facility also places a strong emphasis on personal development. Trainees are encouraged to set goals, develop effective time management strategies, and cultivate a growth mindset. This holistic approach ensures that the trainees not only acquire the necessary skills but also the mental and emotional resilience required to thrive in a dynamic and ever-evolving industry.One of the unique aspects of the facility is its commitment to community engagement. The institution regularly partners with local businesses and organizations to provide hands-on training opportunities for the trainees. These collaborative efforts not onlystrengthen the trainees' real-world experience but also forge valuable connections within the industry, opening doors to potential employment opportunities.The Receiving Goods Training Facility's impact extends far beyond the walls of the institution. Graduates of the program have gone on to secure fulfilling careers in various logistics and supply chain roles, contributing to the growth and efficiency of businesses across the region. The facility's alumni network serves as a testament to the program's success, providing a supportive community for former trainees to continue their professional development and share their experiences with aspiring logistics professionals.In conclusion, the Receiving Goods Training Facility for Labor Skills stands as a shining example of the power of practical education and hands-on training. By equipping trainees with the technical skills, digital expertise, and interpersonal competencies required in the logistics industry, the facility empowers individuals to achieve their career aspirations and contribute to the overall efficiency and success of the supply chain. As the demand for skilled logistics professionals continues to grow, the Receiving Goods Training Facility remains a vital resource for those seeking to unlock their full potential and make a lasting impact in this dynamic and ever-evolving field.。
员工培训让顾客接受更好的服务英语作文
员工培训让顾客接受更好的服务英语作文全文共6篇示例，供读者参考篇1Training Employees to Provide Better Customer ServiceHello everyone! Today, I want to tell you about something very important - how employee training can help us provide better service to our customers. You might wonder, what is customer service? Well, it's all about making our customers happy and satisfied when they visit our store or use our services. Let's find out how employee training can make a big difference!Firstly, training helps employees learn new skills and knowledge. When we are trained, we become better at our jobs. For example, we can learn how to communicate politely with customers, how to answer their questions, and how to handle difficult situations. Training also teaches us about the products or services we offer, so we can provide accurate information to our customers. When we have the right skills and knowledge, we can serve our customers better!Secondly, training helps us understand the needs of our customers. Each customer is unique, and their needs may vary.Through training, we can learn how to listen carefully to customers and understand what they want. We can also learn how to be patient and treat everyone with kindness and respect. By understanding our customers, we can offer personalized solutions and make them feel valued.Moreover, training helps us improve our problem-solving skills. Sometimes, customers may face challenges or have complaints. With proper training, we can learn how to handle these situations in a calm and professional manner. We can learn how to stay positive and find solutions that satisfy our customers. When we can solve problems effectively, our customers will trust us and feel confident in our service.Furthermore, training teaches us about teamwork and cooperation. In a workplace, it's important to work together as a team. Through training activities, we can learn how to collaborate with our colleagues. We can learn how to support each other, share ideas, and contribute to a positive work environment. When we work well together, it creates a friendly atmosphere that customers will enjoy.Lastly, training helps us stay updated with the latest trends and technologies. The world is constantly changing, and so are our customers' needs. By participating in training programs, wecan learn about new techniques, tools, and technologies that can improve our customer service. For example, we can learn how to use computers or new software to assist our customers more efficiently. Being up-to-date enables us to provide the best service possible.In conclusion, employee training plays a vital role in providing better customer service. It helps us develop new skills, understand customer needs, improve problem-solving abilities, foster teamwork, and stay updated. By continuously learning and growing through training, we become better equipped to serve our customers with excellence. So, let's embrace training and remember that every small effort we make can create a big impact on our customers' satisfaction!I hope you enjoyed reading this article, and remember to always strive for providing the best customer service possible!篇2Making Customers Happy with Employee TrainingHello everyone! Today, I want to talk about something important - employee training. You might wonder what employee training is. Well, it's a special program that helps workers learn new skills and become better at their jobs. Whenemployees are well-trained, they can provide even better service to customers, making them happy and satisfied.First of all, let's imagine going to a store where the employees don't know much about the products they sell. It would be so confusing, right? But when employees receive training, they become experts in their fields. They know all the details about the products they sell and can answer any questions customers might have. This helps customers make informed decisions and find exactly what they need. It's like having a superhero to guide you through the shopping experience!Not only do well-trained employees have knowledge, but they also know how to communicate effectively. They greet customers with a warm smile, listen carefully to their needs, and are always ready to assist. Imagine going to a restaurant where the waiters never smile or pay attention to what you want. It would be so disappointing! But with proper training, employees learn how to be polite, friendly, and patient. They make customers feel welcome and valued. It's like having a friend who is always there to help.Employee training also teaches workers important skills like problem-solving and teamwork. Let's say you bought somethingfrom a store, but it turned out to be broken. What would you do? Well, if the employees are trained in problem-solving, they will help you find a solution quickly. They will apologize for the inconvenience and make sure you leave the store happy. Moreover, when employees work together as a team, they can handle big challenges and provide excellent service. It's like having a group of superheroes who join forces to make every customer's day brighter!Now, you might wonder how employee training can benefit not only customers but also the workers themselves. Well, when employees receive training, they become more confident and motivated. They feel proud of their skills and are more likely to enjoy their work. Happy employees create a positive atmosphere, and customers can feel that. It's like being in a place filled with joy and enthusiasm!In conclusion, employee training plays a crucial role in providing better service to customers. It equips workers with knowledge, communication skills, problem-solving abilities, and teamwork spirit. When employees are well-trained, they can make customers feel happy, satisfied, and valued. So, let's appreciate all the effort put into employee training andremember that every interaction with a well-trained employee is like a magical experience!I hope you enjoyed reading this article! Remember, even as young students, we can understand and appreciate the importance of employee training.篇3Providing Better Service to Customers through Employee TrainingHello everyone! Today, I want to share with you the importance of employee training in providing better service to customers. Have you ever wondered why some stores or restaurants make you feel so happy and satisfied when you visit them? Well, one of the reasons is that their employees arewell-trained to serve customers in the best possible way.Firstly, let's talk about what employee training is. It's a special program where the workers learn new skills and knowledge to improve their work. Just like we go to school to learn new things, employees also need training to become better at their jobs. When employees are trained, they become more knowledgeable and skilled in their work, which helps them to provide better service to customers.So, how does employee training make customers happier? Let me explain. When employees are trained, they learn how to communicate effectively with customers. They learn how to greet customers with a warm smile and use polite words like "please" and "thank you." This creates a friendly atmosphere and makes customers feel welcome. Have you ever been to a store where the employees were rude or ignored you? It doesn't feel good, right? But with proper training, employees know how to make customers feel valued and important.Moreover, employee training helps workers to gain a deep understanding of the products or services they offer. They learn about the features, benefits, and usage of different products. When customers have questions or need help, employees who are well-trained can provide accurate information and guidance. This helps customers to make informed decisions and find what they need. Imagine going to a store and not getting any help or receiving wrong information. It can be frustrating, right? But with proper training, employees can assist customers effectively and make their shopping experience enjoyable.Another important aspect of employee training is teaching them problem-solving skills. Sometimes customers may have complaints or face difficulties, and it's the responsibility of theemployees to resolve these issues. Through training, employees learn how to handle difficult situations calmly and find solutions that satisfy customers. They are trained to listen to customers' concerns, empathize with them, and find ways to resolve the problems. When employees are well-trained in problem-solving, customers feel assured that their concerns will be taken seriously and resolved promptly.In addition to these skills, employee training also focuses on teamwork and cooperation. When employees work together as a team, they can provide better service to customers. They learn how to support each other, share responsibilities, and work efficiently. This teamwork ensures that customers receive prompt assistance and have a smooth experience. Have you ever been to a restaurant where the servers were disorganized and kept forgetting your orders? It can be really frustrating, right? But with proper training, employees can work together seamlessly and provide excellent service to customers.To sum up, employee training plays a crucial role in ensuring that customers receive better service. It equips employees with the necessary skills and knowledge to communicate effectively, provide accurate information, solve problems, and work as a team. When employees are well-trained, customers feel valuedand satisfied with the service they receive. So, let's appreciate the efforts of trained employees and remember to be kind and respectful to them when we visit different places.篇4Providing Better Service to Customers through Employee TrainingHello everyone! Today, I want to talk about something very important – how employee training can help us provide better service to our customers. I know it may sound boring, but trust me, it's really interesting!Firstly, let me tell you why customer service is so important. Imagine going to a store and the employees there are grumpy, unfriendly, and don't know how to help you. Would you enjoy shopping there? I guess not! Good customer service makes us feel happy, valued, and satisfied. It keeps us coming back for more.Now, how can employee training make a difference? Well, when employees receive training, they learn new skills and knowledge that can help them serve customers better. For example, they can learn how to greet customers with a smile,how to listen carefully to their needs, and how to solve problems effectively.Training can also teach employees about the products and services the company offers. When they have a good understanding of what they're selling, they can answer customers' questions confidently and provide accurate information. This helps customers make informed decisions and builds trust between the company and its customers.Another important aspect of employee training is teaching them how to handle difficult situations. Sometimes, customers may be upset or angry about something. In such cases, trained employees know how to stay calm, listen patiently, and find a solution that satisfies the customer. This turns a potentially negative experience into a positive one.Furthermore, employee training can help create a friendly and welcoming atmosphere in the workplace. When employees are trained to work together as a team, they can support each other and provide better service collectively. They can also learn how to communicate effectively, which helps them understand customer needs and concerns better.It's not only the employees who benefit from training, but also the customers. When employees are knowledgeable,friendly, and skilled, customers feel more comfortable and confident in their interactions. They are more likely to return and recommend the company to others, which is great for business.In conclusion, employee training plays a vital role in providing better service to customers. It equips employees with the necessary skills, knowledge, and attitudes to serve customers effectively. Training helps create a positive and welcoming environment, and ensures that customers feel valued and satisfied. So, let's appreciate the importance of employee training and work together to make our customers happy!I hope you enjoyed reading this essay! Remember, even as young students, we can understand the significance of employee training in delivering excellent customer service. Keep learning and growing, and you'll be ready to provide outstanding service in the future.篇5Employee Training for Better Customer ServiceHello everyone! Today, I want to talk to you about something very important – employee training for better customer service. Have you ever been to a store or a restaurant where the staff was friendly, helpful, and made you feel special?That's because they received proper training! Let's find out why employee training is so important and how it can make our shopping and dining experiences even better.Firstly, what is employee training? Well, when someone starts working at a company, they need to learn how to do their job well. This is where training comes in. Just like we learn new things in school, employees also need to learn new things to be good at their work. Training helps them understand their responsibilities, how to use the tools and equipment, and how to interact with customers.Now, why is training important for providing better customer service? Imagine going to a store where the employees don't know where things are, or they don't know how to answer your questions. It would be frustrating, right? But when employees are well-trained, they can provide accurate information, help you find what you need, and give you a great shopping experience.Training also teaches employees how to be polite and friendly. They learn how to greet customers with a smile, listen carefully to their needs, and offer assistance. When employees are kind and helpful, it creates a positive atmosphere that makes customers feel happy and valued.Moreover, training helps employees develop important skills like problem-solving and communication. Sometimes, customers may have complaints or face difficulties, and trained employees know how to handle such situations. They can find solutions to problems and ensure that customers leave satisfied.Another benefit of employee training is that it keeps everyone safe. In some jobs, employees need to learn about safety rules and procedures. For example, in a restaurant, they need to know how to handle food safely and prevent accidents in the kitchen. When employees are trained in safety, it reduces the chances of accidents and keeps both customers and employees protected.Now, you might be wondering how employee training can make our shopping and dining experiences better. Well, when employees are well-trained, they provide better service, which means we have a more enjoyable time as customers. We feel happier, more comfortable, and more likely to come back in the future. Good customer service can also lead to positive reviews and word-of-mouth recommendations, which can help businesses grow.In conclusion, employee training is crucial for providing better customer service. When employees are trained properly,they can assist customers effectively, create a positive atmosphere, solve problems, and ensure everyone's safety. So, the next time you visit a store or a restaurant and receive excellent service, remember that it's because the employees received the right training. Let's appreciate their efforts and encourage more businesses to invest in employee training for a better customer experience!I hope you liked my essay! Remember, good customer service starts with well-trained employees.篇6Offering Better Service to Customers through Employee TrainingHello, everyone! Today, I want to tell you about something important - how employee training can help us provide better service to our customers. Are you ready? Let's dive in!First of all, what is employee training? Well, it's a special program where employees learn new skills and knowledge to become better at their jobs. Just like how we study different subjects in school, employees also need to learn and improve their abilities to give the best service to customers.So, why is employee training important? Well, think about it. Have you ever been to a store where the employees didn't know how to help you? It can be frustrating, right? That's why training is so important. When employees receive proper training, they become more knowledgeable and skilled. They can answer our questions, recommend products, and provide assistance with a smile!Now, let's talk about some ways in which employee training can help improve customer service.Product Knowledge: When employees receive training, they become experts on the products and services they offer. They learn about each item's features, benefits, and how it can meet the customer's needs. This knowledge allows them to provide accurate information and make helpful recommendations.Communication Skills: Good communication is key to providing excellent customer service. Through training, employees learn how to listen actively, speak clearly, and understand customers' needs. They also learn how to handle difficult situations and resolve conflicts politely and professionally.Positive Attitude: Training helps employees develop a positive attitude towards their work and customers. They learnthe importance of being friendly, patient, and respectful. A smile and a warm greeting can make a big difference in how customers feel about their shopping experience.Problem-Solving: Sometimes, customers may have problems or concerns. Trained employees are equipped withproblem-solving skills to address these issues effectively. They can find solutions quickly and ensure that customers leave satisfied.Teamwork: Training often includes activities that encourage teamwork among employees. When they work together well, they can serve customers more efficiently. They can assist each other, share knowledge, and create a pleasant atmosphere for everyone.Now, you might wonder how employee training can make a difference in real life. Let me share a story with you.Once upon a time, there was a small toy store. The employees there received excellent training. They knew everything about the toys they sold, and they could help customers choose the perfect toy for any occasion. They were always polite and ready to assist with a smile. Customers loved visiting the store because they felt valued and well taken care of.This made the store very popular, and more and more people started shopping there.In conclusion, employee training plays a vital role in providing better service to customers. When employees are well-trained, they become knowledgeable, skilled, and confident in their jobs. They can communicate effectively, solve problems, and create a positive shopping experience for customers. So, the next time you receive excellent service, remember that it's because of the hard work and training of the employees.I hope you enjoyed learning about how employee training can improve customer service. Remember, whether you become an employee or a customer in the future, training will always be important. So, let's keep learning and growing to offer the best service possible!。
f组织咨询概述与基本框架
提供“答案‘并参与变革过程 建立客户的能力 跨边界的高度互动的麦肯锡/客户团队 —— 平均每个客户团队10个人 为所有层次提供咨询与反馈
咨询公司 产品 客户举例
BCG 时基竞争 GE General Systems 流程再造 UPRR Booz Allen 持续改进 Exxon United Research 流程再造与简化 Mobil Delta Point 转型性变革 SmithKline Beecham
关注绩效的、自上而下驱动的组织
绩效驱动的、授权的并自负其责的组织
等级制的、命令与控制导向的的、“entitled”的组织
以行动为驱动力的、承诺与授权的组织
HPOs
绩效
高
平均
低
命令与控制
承诺与授权
管理途径
*
变革路径
紧张的，有时简直是受罪的工作节奏；时刻保持警觉 真正负起责任——尤其是高层 积极从错误或低效中学习 好的工作场所，但不是舒适的处所 绩效稍有滑落就会改变你的职业生涯 成员们感到身为成功企业的一分子本身就是一种奖励
*
“绩优公司（HPO）”的成功因素（续）
由最高领导层驱动
通过不懈地追求前瞻性的战略/远景来建立
竞争激烈、以绩效驱动的环境作为内驱力
所有关键领导者都有的极高的绩效期望 高要求、“非理性”的CEO 有效的高层工作团队 能够透彻了解业务的微观层面 执着地坚持简单的、清晰的成功尺度 — 不仅仅是财务的 由于“害怕失败”而不断追求更高的效率
野心勃勃的，如果不是雄心壮志的话，很“极端” 时刻不忘成为行业领袖 坚定不移地追求赢利与增长 核心业务矢志不渝的守卫者 了解行业（群）是如何运作的、顾客想要什么、竞争对手会做什么— 以及所有这些可能如何变化
江苏省苏州市星海实验中学2023年高一上英语12月月考试题
江苏省苏州市星海实验中学2023年高一上英语12月月考试题Calling All High School StudentsApply to The Daily’s Summer 2023 Journalism Workshop!!Click here for an application formThe application deadline has been extended to June 2 at 11:59 pm.Join us for our annual summer eight-week journalism workshop! The program runs from June26 to August 18, 2023.In our program, we’ll teach high schoolers the fundamentals through real-world reporting tasks. Some writers may even get the opportunity to publish their work on The Stanford Daily’s website as they receive one-on-one guidance from Daily editors in weekly check-in meetings and lessons.Even if you’ve done a program with us before, you’re sure to learn new skill s, encounter new challenges, and level up your journalistic skills! We have all-new content and guest speakers with fresh and exciting perspectives to bring to the table.It is open to participants of all skill levels — our editors will work with you at wh atever pace you’re comfortable with and get you up to speed regardless of your level of experience.Over the course of the eight-week journalism workshop, participants will get hands-on experience in the end-to-end process of news reporting, including:How to find stories and assess (评估) their newsworthinessHow to identify and interview sourcesHow to create well-structured, interesting news piecesHow to write breaking newsIn addition to writing, students will have the opportunity to learn multimedia and digital skills, ultimately gaining exposure to the complete, real, end-to-end experience of working in journalism.1. What is the purpose of the journalism workshop?A．To expose high schoolers to the real world.B．To bring The Stanford Daily to a larger audience.C．To select potential writers for The Stanford Daily.D．To equip high schoolers with skills of news reporting.2. What can participants do in the workshop?A．Start up a news writing website.B．Chair weekly meetings of Daily’s editors.C．Assess the work of Daily’s journalists.D．Get personalized guidance from professionals.3. What is the text?A．An activity schedule. B．An online advertisement.C．A course review. D．An academic article.When the fifth grade school year was almost over, all the girls made autograph (签名) books. As I signed my classmates’ books, I noticed their moms had written in them, too. “I couldn’t be prouder of you. Can’t wait to see how you like junior high!” “Congratulations! We love you and know you h ave a bright future!”I asked my mother to sign mine, too. When she handed it back to me, I was anxious to see what she had written. This is what I found on the page:When a thing is first begun,Never leave it till it’s done.Be the labor great or small.Do it well or not at all.That was it? I was frozen. It was an indication to me that, if I couldn’t be perfect, I wasn’t good enough. I held back my tears, left the page in but secretly hoped my classmates wouldn’t read it.Do it well or not at all. For years, I battled perfectionism and never felt good enough for most of my life.When my mother was in her eighties, I gave her a book to fill out so we could know more about her. It had questions at the top of each page and then blank space to respond. I sec retly hoped she’d been working on it all along. Sadly, not long after, my mother passed away. When I sorted out her belongings, what I wanted more than anything was that book. What I found stopped me short. On page ten, the question was, “What’s the best advice you got from your parents?” Her response was what she had written in my autograph book. Even though I’d memorized it years ago, I read it at a slower pace now, seeing it in a new light.It was written to her by her mother, and she was passing it down to her daughter in the same way. A gift from her to me. She was giving me treasured, valuable advice when all I was thinking about were words of praise. I understand it now.4. In paragraph 1, the author found that words from other classmates’ moms ________.A．contained reflection on lifeB．expressed their thankfulnessC．showed pride in their childrenD．featured a formal writing style5. Seeing her mom’s words on the autograph book, how did the author feel?A．Disappointed. B．Motivated. C．Hopeful. D．Anxious.6. What does the underlined sentence in paragraph 5 imply?A．The author memorized the words from her mom.B．The author was surprised to see the same words again.C．The author found it easy to see the words clearly under the light.D．The aut hor began to have a new understanding of her mom’s words.7. What gift did the author’s mom give her?A．A vision of a perfect world.B．Encouragement to do things well.C．Her mom’s wisdom of loving yourself.D．Her mom’s advice on living at a slow pace.If you had boarded a passenger plane in 1950, you would have seen five people in the cockpit (驾驶舱): two pilots, a radio operator, a navigator and a flight engineer. Over the years, technical advances have gradually removed the need for the last three, leaving just two pilots. That has been the norm (标准) in commercial aviation for decades.However, things could be simplified further — one of the two remaining pilots could soon go. Many military aircraft are already manned by a single pilot, and for commercial aviation this would mean stepping into a brave new world.But how will airlines make this brave innovation come true? One way is to greatly increase automation in the cockpit, devoting more tasks to computers. Another is to shift the same tasks from th e cockpit to the ground. “The latter approach seems to be more workable, at least in the short term, because much of what is required already exists,” says Patrick Smith, an airline pilot flying Boeing 767 aircraft. “A trained ground operator could observe a number of flights at once and even fully control the plane remotely if needed.”It’s true that single-pilot operations could help airlines save money, but there is another reason which makes them quicken their pace for this crucial breakthrough. Boeing predicts a need for 600,000 new pilots in the next two decades, but by some estimates, there will be a deficit (赤字) of at least 34,000 pilots globally by 2025. Reducing the number of pilots on some crews or aircraft could lessen the impact of this.Perhaps the biggest barrier to a single pilot will be selling the idea to passengers. In 2019, Don Hairis, a professor at Coventry University, conducted a survey on the prospect of flying on an airliner with just one pilot. Just a minority of participants said th ey’d be willing to take that flight, and the general idea was that removing a pilot increased the possibility of accidents. In the study, Harris concluded that the single-crew airliner would be still probably 20 years away.8. What is the potential trend in commercial aviation according to the text?A．It will make air travel eco-friendly.B．It will switch to single-pilot operations.C．It will tighten its flight control for safety concerns.D．It will bring in many military aircraft to the industry.9. Wh at does Patrick Smith think is a quick way to realize airlines’ brave innovation?A．Raising the standards in admitting new pilots. B．Making pilots adaptable to different situations.C．Using computers to automate the flight process. D．Gaining piloting support from ground operators.10. What does the underlined word “this” in paragraph 4 refer to?A．The shortage of pilots. B．The need for new airlines.C．The airlines’ brave innovation.D．The financial problem airlines face. 11. What can be inferred fro m Don Harris’ study?A．The prospect of single-crew airliners is bright.B．It's urgent that airlines reduce airplane accidents.C．Passengers are willing to try new types of airplanes.D．Airlines have a long way to go before the innovation occurs.No one likes interruption. We are born to seek balance and order. No matter what it is that you are doing, being interrupted involves a forceful stop midway and then having to re-enter your previous state, sometimes with great difficulty.Popular belief has it that interruption breaks the flow of your thinking and affects productivity negatively, and so it is advisable that you have an uninterrupted session of intensive work before your next break.However, a Russian psychologist, Bluma Zeigarnik, might tell you otherwise.The connection between interruption and memory came to her attention when she was dining in a restaurant. She noticed how the waitresses had an amazing memory of the detailed orders yet to be paid for, but scarce memory of the orders that were already completed.Back in her laboratory, she conducted studies in which subjects were required to complete various puzzles. Some of the subjects were interrupted during the tasks. All the subjects were then asked to describe what tasks they had done. It turns out that adults remembered the interrupted tasks 90% better than the completed tasks, and that children were even more likely to recall the uncompleted tasks. In other words, uncompleted tasks will stay on your mind until you finish them!In compa rison to tasks that were already finished and ones that we haven’t even started, half-done projects are given the priority in the mental to-do list our brains sketch out for us. Zeigarnik described this finding in her doctoral thesis (论文) in the late 1920s, which was later called Zeigarnik effect.One possible explanation is that with interrupted tasks, we are desperate for their closure to reclaim a sense of balance. Finishing them also means that we can finally clear up the mental backlog (积压的工作) and give the space to more upcoming tasks.Zeigarnik’s effect can be found everywhere, especially used in media and advertising. Have you ever wondered why cliffhangers work so well or why you just can’t get yourself to stop watching that series on Netflix?Ernest Hemingway once said about writing a novel, “It is the wait until the next day that is hard to get through.” So next time, when you are interrupted, appreciate it and take advantage of it to promote your productivity.12. What is a common practice to finish a task?A．Working in a focused period. B．Working with occasional breaks.C．Working with a stop midway. D．Working in an interrupted session.13. What is the finding of the Zeigarnik’s experiment?A．Interruption recalls details. B．Interruption betters memory.C．Interruption disturbs balance. D．Interruption reduces productivity.14. Which of the following is an example of the application of Zeigarnik’s effect?A．Fashion shows. B．Online news.C．Talk shows. D．TV series.15. What is the possible reason behind Zeigarnik’s effect?A．The desire for balance. B．The physical backlog.C．The outside pressure. D．The upcoming tasks.“Beauty is only skin deep” it is said. This means that a person’s appearance is not as important as their character. Yet it is strange why people and especially women are willing to spend a fortune on making themselves more attractive physically. 16 The reason can only be one, and it is that beauty has its advantages.Attractive people are more popular generally. Beauty draws a positive response from the people around. This is obvious with children. For example, based on observation, there is a tendency for adults to treat good-looking children better. This favorable treatment continues into adulthood, as attractive people are more likely to be chosen for leadership positions and given more opportunities.17Another important benefit that good-looking people enjoy is that they find a husband or wife more easily. 18 This initial attraction may then develop into romantic feelings and a serious relationship if the couple find that they are compatible (和睦相处的) with each other.On the other hand, beauty has a number of disadvantages as well. Firstly, a good-looking person tends to attract unwanted attention from all kinds of people. The admirer may have bad intentions and cause problems for the target. 19 It is thought that beauty and brains do not go together. Thus, attractive people may not gain respect even when they deserve it because of this prejudice against them.While every individual should take care of their outward appearance and look their best, they should not neglect (忽视) their inner beauty or character. 20 Also, they should not forget physical beauty is indeed, only skin deep and will not last.I was the new teacher at school, and Clarissa, a fifth-grader, was messy. Clarissa saw no need for_______. “It’s my space!” was most often her _______ when requested by classmates. So the days went by and the _______ began to worsen.“Clarissa, get your purse out of the doorway.I’m tired of tripping over it!” they’d say. I _______ she was beginning to keep herself away from her classmates. I had to find a _______.One afternoon when I sat at my desk looking around the room, an idea sprang into my head. Standing near my desk was an old and _______ filing cabinet (柜). What if Clarissa had some space that was _______ her own?I began to work. I moved her desk and all her things near the cabinet. I selected some clean _______ and cut out a place card. On it I wrote, “Clarissa’s Space” and _______ it on top of the cabinet.The next morning she came in the room ________, already arguing with a classmate. She ________ her new space almost immediately. Quietly she asked, “Is this mine?”“It’s for your things if you feel like you need it,” I said ________, busying myself with papers on my desk.Clarissa spent the rest of the year keeping her things together in her space. ________ was at hand in our classroom. A beaten-up old cabinet gave a gift to this child, the gift of ________ a different path for someone to walk who might be ________ in some way.21.A．order B．discipline C．cooperation D．help22.A．trouble B．chance C．response D．suggestion 23.A．management B．discussion C．learning D．situation 24.A．admitted B．remembered C．predicted D．realized 25.A．reason B．solution C．position D．target 26.A．simple B．empty C．clean D．open 27.A．uniquely B．naturally C．randomly D．possibly 28.A．wood B．cloth C．paper D．glass 29.A．spread B．hid C．threw D．set30.A．in time B．as usual C．at once D．on purpose 31.A．checked B．cleared C．spotted D．ruined 32.A．casually B．angrily C．cautiously D．secretly 33.A．Silence B．Peace C．Freedom D．Fortune 34.A．choosing B．following C．creating D．showing 35.A．struggling B．waiting C．developing D．coming阅读下面材料，在空白处填入适当的内容（1个单词）或括号内单词的正确形式。
Unit+5+Reading+and+Thinking+课件高中英语人教版(2019)必修第二册
6. Whitacre’s original compositions began to become quite popular novel/creative/inventive
blues
the southern US
3. popular music in the style of music from the southern and
western US
country music
4. a style of music that was popular in the 1950s, and has a strong
Prep for reading
虚拟合唱团 有机会做某事 连同……一起 数百…… 参加；加入 网络连接 使某人有能力做某事 把……添加到…… 证明某人/某物…… 对……的影响 爱上 大学毕业 获得……学位 数以百万计的 在舞台上
virtual choir have the opportunity/chance to do s.th. together with... hundreds of... take part in/participate in/join in Internet connection enable sb. to do sth. add...to... prove sb./s.th.(to be)＋n./adj. an influence on... fall in love with graduate from university receive a degree in... millions of on stage
2019北师大版高中英语选择性必修三单词表
administration
/ədˌmɪnɪˈstreɪʃn/
n.管理,行政;执行,实施
management
/ˈmænɪdʒmənt/
n.经营,管理
reliable
/rɪˈlaɪəbl/
adj.可信赖的,可靠的
persuade
/pəˈsweɪd/
vt.说服,劝服
client
/ˈklaɪənt/
fascinated
/ˈfæsɪneɪtɪd/
adj.被迷住的,被吸引住的;极感兴趣的
department
/dɪˈpɑːtmənt/
n.(医院、大学、公司、政府的)科,系,处,部; (大商场的)部
institution
/ˌɪnstɪˈtjuːʃn/
n.机构,团体;制度
economy
/ɪˈkɒnəmi/
option
/ˈɒpʃn/
n.选择; (计算机的)选项,选择
telescope
/ˈtelɪskəʊp/
n.望远镜
UNIT 8 LITERATURE
默写
Topic Talk
fiction
/ˈfɪkʃn/
n.小说;虚构的事
poetry
/ˈpəʊətri/
n.诗,诗歌;诗情,诗意
fable
/ˈfeɪbl/
flake
/fleɪk/
n.小薄片*
daffodil
/ˈdæfədɪl/
n.水仙(花),黄水仙*
wander
/ˈwɒndə(r)/
ⅵ. & vt.徘徊,闲逛;漫步于
vale
/veɪl/
n.谷;山谷*
flutter
完整版)年度公司管理方针和目标
完整版)年度公司管理方针和目标公司2019年度经营管理总方针是以管理创新求发展，目标是全年实现销售收入万元，利润万元。
为了实现这一目标，公司制定了主要措施，包括营销管理、工艺管理和质量管理。
营销管理方面，公司要全面熟悉行业产品知识，提升业务能力，加强营销团队建设，增强团队合作，创造良好的工作激情和氛围，服务老客户，开发新客户，以适应客户的要求。
工艺管理方面，公司要建立和完善公司生产技术工艺资料，根据不同状态条件下，制定出标准的产品工艺技术文件，通过规范化管理技术资料，更好地服务和满足生产制造的需要，提高生产效率，降低生产成本。
质量管理方面，公司要进一步完善质量保证体系，持续有效的开展内部质量体系审核，加强过程质量管理，使产品质量达到用户验收标准。
具体措施包括修订质量手册和程序文件，细化检验规程，每两月进行一次全面质量监督抽查，每月进行至少2次以上产品评审，定期举行质量沟通分析会，实施“定点超越”工程，对外协配套厂家指定考查计划进行考查，建立质量保证协议，重点放在质量改进计划、质量制度执行以及体系运行考核上，确保通过质量考核，使今年的质量损失率比去年降低10%--15%。
以上措施将有助于公司实现销售收入万元，利润万元的目标，提升客户满意度，增强企业核心竞争力。
Cost Management:This year。
we will focus on "increasing ___" to improve the economic benefits of the company。
We will streamline and standardize the financial management system of the company according to the requirements of unified management and separate accounting of financial work。
Programs - Connecting Young Adults and Libraries年轻的成年人与图书馆连接程序
Connecting Young Adults and Libraries
BEST PRACTICE
Contest to bulletin board: librarians gave a theme and students created the
Connecting Young Adults and Libraries
evaluated. Be highly interactive on the teens own time
and always available Be almost spontaneous
connectingya
WHO is the audience and what are their needs
Physical activity: Competence and Achievement: Self-Definition: Creative Expression: Positive Social Interaction with Peers
and Adults Structure and Clear Limits Meaningful Particconinpecatingtyiaon
Connecting Young Adults and Libraries
BEST PRACTICE
T-shirt decoration: teens create their own tshirts to wear when they
Connecting Young Adults and Libraries
16-17-Able to give opinions while taking multiple factors into consideration, looking for practical applications of information, have developed niche inctoennrecetinsgytas.
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Summary - Learning Points
• Transfer GOOD PRACTICE • Understand your business • Reflect on feedback • Perception is influenced by practice • People management is the key • RADAR - BEST PRACTICE
Yes– open, inventive and responsive – BUT?
DLtrust – One Culture
Different points of view
Meeting the Challenge Improving People Results
Gaps in HR management practice
attend training
Staff Survey
A HARSH but FAIR ASSESSMENT Organisational direction is sound Organisational practice is disjointed and
creates negativity Reality check for HR Management
Positive Response
100 90 80 70 60 50 40 30 20 10 0 1998
Learning & Development
2000
2003
2005
DLT
Benchmark
Trendline
Staff Survey Results (3)
Positive Response
DLTrust
Yes Yes Yes Directorates Yes TU’s ? Yes
No No
What we discovered
EFQM one network Downturn in staff perceptions Volumes of Information Status of HRM targets Uncertainty in range of services delivered No framework for management practice
DLT
2000
Benchmark
2003
2005
Trendline
Staff Survey Results
Consultations & Communications Learning & Development Organisational Climate Me & My Job Overall Job Satisfaction
Down 3% 11% lower Down 5.8% 6% lower
16% higher
Down 14% 12% lower
Same 72% 10% lower
Responding to the Staff Survey
Excuses – developed by me! Information Figures skewed Period of Transition Silent majority Northern Ireland people Staff cannot be released to
Staff Survey Results (1)
Positive Response
100 90 80 70 60 50 40 30 20 10 0 1994
Consultation & Communication
1998
DLT
2000
Benchmark
2003
2005
Trendline
Staff Survey Results (2)
Self Assessing HRM Practice
One Team? Can do Results?
No – Corporate and directorate team focus
Fail to set management targets
A framework? One culture?
No – EFQM and Selfassessment are top of the organisation – there is no performance framework cascaded
Financial performance Performance Targets Staff performance Delivery of Quality Health and Social Care
A Closer Comparison with TNT
TNT Business Strategy
Questions?
If you require further information or advice please contact Billy Bateman at: Tel: 02892 501218 or
e-mail: billy_
Change perception and attitude
Set targets Consider trends Compare with the best in class
Extend partnerships to include people
Meeting the Challenge Improving HRM
TNT – OWL Achieved By
Deployment of EFQM and Selfassessment across all walks of life
Down Lisburn Trust - A Similar Picture?
Strong corporate identity Quality organisation Well organised – competitive teams focussed:
100 90 80 70 60 50 40 30 20 10 0 1994
Organisational Climate
1998 DLT
2000 Benchmark
2003 Trendline
2005
Staff Survey Results (4)
Positive Response
100 90 80 70 60 50 40 30 20 10 0 1998
Best Practice Workshop
“People Results”
Learning from Self-Assessment Billy Bateman
Deputy Director of Human Resources
People Results – Learning from Self Assessment
Good Practice Comparator DLtrust - a comparison Self Assessment - Staff Survey Results Challenge Learning
Best Pra – Achieving
Results through People
Our Way of Life
SELF ASSESSMENT and EFQM
TNT – Our Way of Life
Results the Key driver
Results are pursued through people
People use one approach - OWL
Me & My Job
2000
2003
2005
DLT
Benchmark
Trendline
Staff Survey Results (5)
Positive Response
100 90 80 70 60 50 40 30 20 10 0 1994
Overall Job Satisfaction
1998
Customer Focus, Business Knowledge Manage through process Technical skill and expertise One Team Partnership approach Can do results EFQM a framework for everything we do OWL behaviours