2017 中职 正式赛卷 职业英语技能 服务类-职场应用题目5
中职类职业英语技能比赛(职场应用练习题3)
中职类职业英语技能比赛(职场应用练习题3)有总经理拟定的秘书这个岗位的相关要求。
你需要与队友沟通并共同选出一个最佳人选。
Read the following n about the three applicants.Applicant 1:Name: Zhang WeiAge: 25Gender: XXXMarital status: SingleXXX: Bachelor’s XXXXXX: Worked as a secretary for 2 years in a foreign company Skills: XXX OfficeApplicant 2:Name: Liu YangAge: 28Gender: MaleMarital status: Married with no childrenXXX: XXXXXX: Worked as a secretary for 3 years in a local company Skills: XXX OfficeApplicant 3:Name: Wang XiaAge: 22Gender: XXXMarital status: SingleXXX: High school diplomaXXX: No work XXXSkills: Basic computer XXX skillsXXX:1) What is your group’s task?2) Which person do you choose for the general manager of ABC Company?3) Why do you make such a choice?Rewritten:For Contestant A:You are the human resources manager of ABC Company and you need to recruit a secretary for the general manager。
2017 高职 英语口语 赛题(赛项赛卷)
2017年全国职业院校技能大赛（高职组）英语口语赛项技能点技能要求：
参赛选手能正确理解日常和涉外业务活动中常用的英语语料，并能用英语在日常和涉外业务活动中进行较高层次的交流。
交际范围：
日常交际：
介绍、问候、感谢、致歉、道别、指路、天气、学习、爱好、饮食、健康等。
涉外业务交际：
迎送、安排日程与活动、安排食宿、宴请与迎送会、陪同购物、游览、就诊等一般涉外活动，面试、公司/工厂介绍（历史、现状）、产品介绍（类型、性能、规格、市场等）、业务洽谈（合作意向、投资意向、签订合同、人员培训、专家待遇、议价、折扣、佣金、订购、付款方式、订货日期、保险等）及主持业务交流会议等一般涉外业务。
职业英语 服务类 在线测评试卷 2017中职-拟设赛题
2017年全国职业院校技能大赛中职组“职业英语技能”赛项在线测评环节样题本次考试包括听力和阅读两部分，共55道题目。
请在1小时之内完成。
听力测试现在开始。
Part I Listening 听力（40%）Task 1Directions: In this section, you will hear 10 short sentences and questions. There are three pictures marked A, B and C for each question. Choose the picture that best matches the question. Each sentence and question will be read out twice. You will have 10 seconds for each question.（在本节中，你将听到10个句子和相应的问题，每道题配有A、B、C三幅图片，请选择与题目内容相符合的一幅图片。
每道题读两遍。
每题你将有10秒钟的作答时间。
）1.A B C2.A B C3.A B C4.A B C5.A B C6.A B C7.A B C8.A B C9.A B C10.A B CScripts:1.W: If I were you, I’d ride a bike to work. Driving in rush hour is terrible.M: How does the woman prefer to go to work?2.W: Mary, hurry up! Mum says she will be back at 10: 30, and we have 20 minutes left!M: What is the time now?3.W: Airports are sad places. But we will keep in touch and I will fly over to see you at Christmas.M: Where are they?4.W: Susan has a sweet voice and she dreams to stand on the stage and sing songs in front of a large audience.M: What job does Susan want to do?5.W: Be sure to take an umbrella with you this afternoon.M: What will the weather be like this afternoon?6.W: Tom looks so confident. I believe he is quite used to making speeches.M: What is Tom doing?7.M: Hi, Jane, you don’t have to make a call on the pay phone. You can use my mobile phone. W: What does the man offer?8.M: Wonderful day, isn’t it? Want to join me for a swim?W: What will they do?9.W: Mm, that’s good. I’d like to pay by credi t card.M: Which means of payment does the woman choose?10.M: I need proof of citizenship to apply for a passport.W: What is the man applying for?Task 2Directions: In this section, you will hear a dialogue. Match the information according to what you hear and fill in the brackets with the letters. Notice there are two extra pieces of information you do not need. The dialogue will be read out twice. You will have one minute to complete the task. There is one example.（在本节中，你将听到一段较长的对话。
中职类职业英语技能比赛(职场应用练习题1)
For Contestant A Only选手A：假如你是Alan Pichering，需要为经理们选择一家公司参加一次培训课程，你手头有相关培训课程的要求。
你的队友是一家咨询公司负责人，手上有三家培训公司的相关信息。
你需要与队友沟通并共同选出一所合适的培训公司。
Read the following information of the training course.Alan Pichering works for Norwest Plant Hire. He is organizing a training course for managers in his company. There are six managers attending the course which can be arranged on 14, 15 or 16 May. Alan Pichering wants to provide most convenience for the managers and minimize the cost of the training course.Questions for presentation:1) What is your group’s task?2) Which company do you choose for Alan Pichering?3) Why do you make such a decision?For Contestant B Only选手B：假设你是一家咨询公司负责人，手上有三家培训公司的相关信息。
你的队友叫Alan Pichering，需要为经理们选择一家公司参加一次培训课程。
队友手头有相关培训课程的要求。
你需要与队友沟通并共同选出一所合适的培训公司。
Read the following information about the three training companies and help Contestant A complete the worksheet.ATC ConsultingSynergy Management ConsultantsWaltson & RailtonQuestions for presentation:1) What do you think of your task completion?2) What do you think of the cooperation between you and your partner?3) What is your group’s advantage for doing the task?Section 1 Read the information of the training course and complete the following form.Section 2 Communicate with Contestant B and complete the following form.Section 3 Discuss with Contestant B and make a decision.Which company will Alan Pichering choose?□ATC Consulting □Synergy Management Consultants □Waltson & RailtonYour group number:Signature of Contestant A:Signature of the Judge:Section 1 Read the information of the training course and complete the following form.Section 2 Communicate with Contestant B and complete the following form.Section 3 Discuss with Contestant B and make a decision.Which company will Alan Pichering choose?□ATC Consulting □Synergy Management Consultants □Waltson & Railton(Keep this sheet to yourself)Worksheet (Answer)Section 1 Read the information of the training course and complete the following form.Section 2 Communicate with Contestant B and complete the following form.Section 3 Discuss with Contestant B and make a decision.Which company will Alan Pichering choose?□ATC Consulting □Synergy Management Consultants □Waltson & Railton。
【职场】中职类职业英语技能比赛职场应用练习供参考
【关键字】职场职业英语技能——职场应用2For Contestant A Only选手A：假设你是Polly的朋友，需要为她找一家适宜的公司去求职，你手头有她的简历和相关要求。
你的队友是一家就业服务中心的经理，手上有三家公司的招聘广告。
你需要与队友沟通并共同选出一个适合于Polly的最佳职位。
Read the following information of Polly’s resume.Questions for presentation:1) What is your group’s task?2) Which position do you choose for Polly?3) Why do you make such a choice?职业英语技能——职场应用2For Contestant B Only选手B：假设你是一家就业服务中心的经理，手上有三家公司的招聘广告。
你的队友，需要为她朋友Polly选择一家公司去求职。
队友手头有Polly的简历和相关要求。
你需要与队友沟通并共同选出一个适合于Polly的最佳职位。
Read the following information about the three advertisements and help Contestant A complete the worksheet.Advertisement 1: International publisher looking for a translatorAdvertisement 2: This small company is looking for a landscape gardenerAdvertisement 3: We are looking for a care workerQuestions for presentation:1) What do you think of your task completion?2) What do you think of the cooperation between you and your partner?3) What is your group’s advantage for doing the task?WorksheetSection 1 Read the information of Polly’s Resume and complete the following form.Section 2 Communicate with Contestant B and complete the following form.Section 3 Discuss with Contestant B and make a decision.Which position will you choose for Polly?□Translator □Landscape Gardener □Care WorkerYour group number:Signature of Contestant A:Signature of the Judge:WorksheetSection 1 Read the information of Polly’s Resume and complete the following form.Section 2 Communicate with Contestant B and complete the following form.Section 3 Discuss with Contestant B and make a decision.Which position will you choose for Polly?□Translator □Landscape Gardener □Care Worker(Keep this sheet to yourself)Worksheet (Answer)Section 1 Read the information of Polly’s Resume and complete the following form.Section 2 Communicate with Contestant B and complete the following form.Section 3 Discuss with Contestant B and make a decision.Which position will you choose for Polly?□Translator □Landscape Gardener □Care Worker此文档是由网络收集并进行重新排版整理.word可编辑版本！。
2017 中职 正式赛卷 职业英语技能 服务类-职场应用题目3
题目3For Contestant A Only选手A：某公司想要为员工提供健身房（health club）福利，以强健其体魄。
假设你是该公司的总经理助理，手上有对健身房各个方面的要求。
你的队友是办公室负责人，手上有三家健身房的资料。
请与你的队友沟通，选择一家你们认为最符合要求的健身房。
在比赛第一阶段，你需在30分钟内完成以下任务：1. 阅读公司对健身房的各方面要求，填写任务单中的Section 1；2. 向队友询问三家健身房的相关信息，填写任务单中的Section 2；3. 与队友讨论，选出一家你们认为最能符合公司要求的健身房，完成任务单中的Section 3；（备注：任务单仅由选手A填写，供其在赛场陈述时参考。
）4. 准备第二阶段的汇报内容。
在比赛第二阶段，你需在3分钟内向裁判汇报任务完成情况，内容需涵盖以下要点：1)What is your group’s task?2)Which health club have you chosen for the company?3)Why have you chosen this health club? (Please give detailed reasons why you havechosen this health club and haven’t chosen the other two.)题目3For Contestant A OnlyPlease read the requirements for a health club for staff use.Dear Mr. Lucas,To support our staff, I would now like to offer health club membership to all employees. Obviously, we do not have space to build a gym in our offices so can you find a suitable health club in the local area? The health club should meet the following requirements:•Be located near our offices• A wide range of facilities including a gym, a swimming pool and classes such as yoga •Open 24 hours a day•Have a social programme and a bar or a restaurant•Less than 350 yuan per month per personPlease look into the available options and get back to me as soon as possible.Sincerely,Sally题目3For Contestant A OnlyWorksheetSection 1 Read the requirements for a staff health club and complete the following form.Details RequirementsLocation It should be close to _______.Facilities The health club should have ______, _______ and _______. Opening hours It should be open _______.Social programme Have a social programme and a _________ or a ________.Cost Less than ________ per month per person.Section 2 Communicate with Contestant B and complete the following form.Details Information about each health clubLocation Health club A: ________________________________ Health club B: ________________________________ Health club C: ________________________________Facilities Health club A: ________________________________ Health club B: ________________________________ Health club C: ________________________________Opening hours Health club A: ________________________________ Health club B: ________________________________ Health club C: ________________________________Social programme Health club A: ________________________________ Health club B: ________________________________ Health club C: ________________________________Cost Health club A: ________________________________ Health club B: ________________________________ Health club C: ________________________________Section 3 Discuss the question with Contestant B and make a decision. Which health club do you choose for the company?□Health club A □Health club B □Health club C题目3For Contestant B Only选手B: 某公司想要为员工提供健身房（health club）福利，以强健其体魄。
中职技能大赛英语通用职业能力试题
I. Listening Comprehension and typing (英文听打)Directions：In the following practice, you will hear a short dialogue. Please type the correct information on the answer sheet according to the5 questions given bellow:Zhang Hui去失物招领处寻找手机事宜，请听录音（附音频文件），根据录音内容填写下面的相关信息：Items InformationII. Reading Comprehension (阅读理解)Directions: in the following practice，you are going to read 5 passages. After reading a passage, you will find questions or unfinished statements. For each question or statement, you are required to make the correct choice among A,B,C and DPassage 1What makes money valuable? Why is a piece of paper marked $ 10 worth more than one marked $1? You could say there is no reason. It’s true that a special kind of paper is used to make dollar bills, and they are pretty, but that’s not what makes them valuable. The real reason money is valuable is that everyone believes it is.Ancient economies had no paper money or coins. Some used barter---- trading one thing for another. Others used all kinds of objects as money. Any object would do, as long as there was not an unlimited amount of it. Animals or metals were popular, and so were manufactured products like jewelry or weapons. Wealth in ancient Greece was measured in tools or cattle. This kind of money had two purposes. First, it was useful in itself. Tools and cattle can be used for farming. And second, it was a way to symbolize and measure value. A house, for example, would be valued at a certain number of tools or cattle. This greatly simplified trade. Other societies used money that was totally symbolic. For instance, American Indians used wampum, which is made from seashells. And until recently on the pacific island of Yap, people use large stone discs as money.In most places these types of money died out because more practical forms of money were invented. People started using precious metals, such as gold and silver, that were easier to carry around than tools or stones. And in the eighteenth century, paper money was introduced. At first people were suspicious of new currency, but they came to accept it because the government or bank issuing it would exchange an equal amount of gold for the paper. A $ 10 bill really was worth $ 10 for gold. But now, people are used to the idea that the government doesn’t have to back its money with gold. Everyone believes th at a $ 10 bill isworth $10 and that is good enough. But if, for some reason, people ever lost faith in paper money, ten dollars wouldn’t be worth the paper it’s printed on.1. According to the writer the real reason money is valuable is that everyone believes _________ .A. money is valuableB. gold is valuableC. money is goldD. money can buy gold2. The writer of this selection mentioned animals, metals and manufactured products like jewelry or weapons because _______________.A. they were valuableB. they were used as money in ancient timesC. people liked themD. they were useful3. Paper money was invented ___________.A. to take the place of other types of moneyB. to be replaced by other types of moneyC. in the nineteenth centuryD. in the seventeenth century4. At first people did not have trust in paper money because ___________.A. people can make it by themselvesB. the paper was not of good qualityC. it looked like an ordinary piece of paperD. it was not worth much5. People came to accept paper money when ___________.A. the government began to issue itB. the bank began to issue itC. they could exchange it for the same amount of goldD. people see it for the first time.Passage 2Americans with small families own a small car or a large one. If both parents are working, they usually have two cars. When the family is large, one of the cars is sold and they will buy a van(住房汽车)A small car can hold(容纳)four persons and a large car can hold six persons but it is very crowded(拥挤). A van hold seven persons easily, so a family three children could ask their grandparents to go on a holiday travel They could all travel together.Mr.Hagen and his wife had a third child last year. This made them sell a second car and bus a van. Their children sixth and seventh seat are used to put other things, for a family of five must carry many suitcases(衣箱)when they travel. When they arrive at their grandparents’home , the suitcases are brought into the two seats can then carry the grandparents.Americans call vans motor homes. A motor home is always used for holidays. When a family are traveling to the mountains or to the seaside, they can live in their motor home for a few days or to the seaside, they can live in their motor home for a few days or weeks. All the members of a big family can enjoy a happier life when they are traveling together. That is why motor homes have become very popular. In America there are many parks for motor homes.6. From the passage, a van is also called ____________.A. a motor carB. a motor homeC. a motorbikeD. a big truck7. Before Mr. Hagen and his wife bought a van, they__________.A. sold their old houseB. moved to their grandparents’houseC. built a new place for a vanD. sold their second car8. A motor home is usually owned by a family with__________.A. a babyB. much moneyC. more than two childrenD. interest in vans9. Americans usually use motor homes____________.A. to travel with all the family members of holidayB. to do some shopping with all the family membersC. to visit their grandparents at weekendsD. to drive their children to school every day10. Motor homes have become popular because___________.A. they can take people to another city when people are freeB. they can let families have a happier life when they go out for their holidaysC. some people think motor homes are cheapD. big families can put more things in motor homesPassage 3If you’ve been joining in chat ro om conversations, or trading e-mail with net pals(网友), you have become one of the millions who write in a special, short form of English.Throughout the world, every night children and their elders are “talking” online—many of them are talking at the same time.It’s fast: trying talking to six people once. It’s convenient: three or four words per exchange. It takes cleverness, concentration and quick fingers.And it requires very simple language. There’s neither time nor space for explanations. Why waste va luable time telling six friends you have to leave for a moment to take care of your little brother when BRB (=be right back) will do?Want to enter a conversation? Just type PMFJI (=pardon me for jumping in).Interested in whom you’re talking to? Type A/S/L, the common request to know your pal’s age, sex and location. You may get 15/M/NY as a reply from your pal.If something makes you laugh, say you’re OTF (=on the floor), or LOL (=laughing out loud), or join the two into ROTFL (=rolling on the floor laughing).And when it’s time to get back to work or go to bed, you type GTG (=got to go) or TTYL (=talk to you later).People want to write as fast as possible, and they want to get their ideas across as quickly as they can. Capital letters are left in the dust, except when expressing feeling, as it takes more time to hold down the “shift” key and use capitals. Punctuation (标点) is going too.11. The passage mainly talks about ___________.A. how to save money onlineB. how to make friends onlineC. how to use simple language online D What a computer can do12. When people are online, they talk by ______.A. using body languageB. drawing some strange picturesC. making phone callsD. making use of an especially short form of English13. The sentence “There’s neither time nor space for explanations” means that ________.A. people should use words properlyB. people should know what time it is when they are talkingC. people online have to express themselves in a simple wayD. people should communicate in a funny way14. If you get 17/F/NY as an answer to your A/S/L, it means _________.A. the people on the other end is 17 from New York and he is fineB. you are talking to a girl who is 17 and lives in New YorkC. you are talking to 17 girls who are from New YorkD. the people you are talking to is a 17-foot tall New York girl15. Which of the following is a way to save online time?___________.A. People seldom use capital letters or punctuation marks.B. Many people draw pictures.C. People only use the mouse instead of the keyboard.D. People never use the “shift” key.Passage 4Computers are very important to modern life．Many people think that in the future computers will be used in lots of everyday life．It is thought that we won’t have to go shopping because we will be able to get most things which are sold in shops on the Internet．There will be no more books because we will be able to get all texts from computers．The Internet will be used to play games, see films and buy food．Most telephone calls will be made by computers, too．Some people are glad about those new ways of shopping and communicating．Others do not think that computers will replace our old ways．Some people think that one day we will not read books made of paper. Instead, we will buy and read books using computers, which will keep many different books in them at the same time．We won’t need to turn lots of pages and paper will be saved．Computerized books will be used more and more．While many people say it is a pleasure to go into shops and look at things you want to buy．It is also unlikely that many people will want to read large texts on our computers. Because paper books will perhaps be more friendly．Maybe computers won’t change these two h abits．16. Which is the main idea of this passage? _________.A. People like going shoppingB. Reading books is importantC. Computer can be used to play gamesD. Computers are important17. There will be no more books because________.A. There is no paper in the future.B. People don’t like reading books.C. They are very expensive.D. We c an read passages from computers.18.Which of the following is TRUE?__________.A. We can see films by computers.B. People all like to go shopping by computers.C. We can’t buy anything using computers.D. All the people like reading books from computers.19. Which of the following is mentioned (提到) in the passage?___________.A. Computers can help us e-mail our friends.B. We can chat by using computers.C. Computers can help us make telephone calls.D. We can listen to the music by computers.20.The underlined word “communicating (in Para.2) refers to “_________”.A. buying goodsB. exchanging ideasC. taking exerciseD. playing gamesPassage 5Terms and Conditions of EmploymentThese terms and conditions should be read before you sign your contract.Salary：Your starting salary is：$15，000.This is reviewed annually.Hours：work are eight hours a day，Monday through Friday. You will start work on Feb.21，2008.On the first morning，report to your line manager John Knight.Health and safety：Please read the safety regulations attached. If you have any questions，contact the health and safety officer，whose name is at the top of the regulation sheet. If you have health problems，please inform the Senior Nurse，Chris Thomas. If you cannot work because of illness，please telephone the factory.Annual leave：During your first year of employment you ale allowed twen ty days’ leave. This should be arranged with your line manager.Overtime(加班) ：If you work more than forty hours a week，you will be paid at the current overtime rate. Your line manager will keep a record of the overtime you work. If you work on public holidays，you will be paid at the current rates. If you prefer，time can be taken instead of extra pay for public holidays and overtime.Clothing：The Supplies Department provides overalls(工作服) .Inform Supplies of your size two days before you need them. You can also order any other equipment you need for your job from Supplies.21. According to the contract，the salary of the employee_________.A is paid weeklyB is adjusted every quarterC is re-examined from year to yearD is fixed for the whole contract period22. If employees have any health problem，they should_________.A telephone the factoryB inform the Senior NurseC report to t11eir line managerD contact the health and safety officer23. The line manager is responsible for____________.A giving a pay raiseB signing a contractC arranging annual leaveD helping with personal affairs24. If employees work on public holidays，usually they will get_________.A extra days offB extra moneyC a pay raiseD paid holidays25. When they need overalls for their job，employees should inform the Supplies Department of_________.A the sizeB the colorC the styleD the quantityIII. Translation——English into Chinese（英译中）Directions: This part is to test your ability to translate English into Chinese. Each of the four sentences is followed by four choices of suggested translation marked A, B, C and D. Make the best choice and write the corresponding letter on the Answer Sheet.1. All orders, placed directly or via our representatives between now and July 1,will be honored at our previous prices.A 从现在起至7月1日的所有订单，凡是直接向我公司代理订购的，都将享受以前优惠的价格。
职业英语 服务类 职场应用试卷 2017中职-拟设赛题
本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。
For Contestant A Only选手A: 假设你是某公司行政经理。
公司要举办年终晚会，你手上有老板发来的活动要求。
你的队友是你的部门同事，手上有三个可供挑选的活动方案。
请与队友沟通，选出一个符合要求的最佳活动方案。
在比赛第一阶段，你需在30分钟内完成：1. 阅读老板提出的活动要求，填写任务单中的Section 1；2. 向队友询问三个活动方案的信息，填写任务单中的Section 2；3. 与队友讨论，选出一个你们认为最佳的活动方案，完成任务单中的Section 3；4. 准备第二阶段的汇报内容。
备注：任务单限选手A 填写，供其在赛场陈述时参考用，不作为评分内容。
在比赛第二阶段，你需在3分钟内向裁判汇报任务完成情况，内容需涵盖以下要点：1) What is your group’s task?2) Which plan have you chosen for the party?3) Why have you chosen this plan? (Please give detailed reasons why you have chosen this plan instead of the other two.)本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。
For Contestant A OnlyPlease read the email from the boss. It is about her requirements for the plan.Dear Chris,As the end of the year is approaching, our company is going to hold an annual party on the evening of Dec. 31st. Will you please prepare the party?Since the average age of the 40 employees in our company is 26, the party should be interesting and attractive to young people. In addition, it should be held in some place with convenient transportation. We also look forward to some after-party activities, if possible. We are going to have the party after dinner, and the total budget for the party and dinner is no more than 25,000 yuan.Thanks! Don ’t hesitate to contact me if you have any questions.Yours,Cindy本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。
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题目5For Contestant A Only选手A：某公司想要更换签约的快递公司（courier company），以得到更好的服务。
假设你是该公司的办公室主任，手上有对快递公司各方面的要求。
你的队友是办公室职员，手上有三家快递公司的资料。
请与你的队友沟通，选择一家你们认为最能符合要求的快递公司。
在比赛第一阶段，你需在30分钟内完成以下任务：1. 阅读公司对快递公司的各方面要求，填写任务单中的Section 1；2. 向队友询问三家快递公司的相关信息，填写任务单中的Section 2；3. 与队友讨论，选出一家你们认为最能符合公司要求的快递公司，完成任务单中的Section 3；（备注：任务单仅由选手A填写，供其在赛场陈述时参考。
）4. 准备第二阶段的汇报内容。
在比赛第二阶段，你需在3分钟内向裁判汇报任务完成情况，内容需涵盖以下要点：1)What is your group’s task?2)Which courier company have you chosen for the company?3)Why have you chosen this courier company? (Please give detailed reasons why youhave chosen this courier company and haven’t chosen the other two.)题目5For Contestant A OnlyPlease read the requirements for a new courier company.Dear Miss Hamilton,Based on our growing business and work efficiency, the current courier company has not been very reliable. So I would like you to find a new one. The new courier company should meet the following requirements:•Good national coverage, local offices in all major cities and be able to transport any package across the country within two days•Cost of delivery should be lower than 20 yuan per package since most of our packages are small•Available App to track the packages and for our employees to download and use •High customer satisfaction. You can look online at reviews, or speak to anyone you know who has used them already.Our last experience was so bad that I don’t want it to happen again. Can you look into different options and get back to me with your choice?Sincerely,Maria本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。
题目5For Contestant A OnlyWorksheetSection 1 Read the requirements for a new courier company and complete the following form.DetailsRequirements Coverage andEfficiencyOffices in _____ and deliver a package anywhere within _____ CostA small package costs _______ TrackingAn ____ to download for tracking CustomersatisfactionMust be _______ Section 2 Communicate with Contestant B and complete the following form. DetailsInformation about each courier company Coverage andEfficiency Courier Company A: ________________________________ Courier Company B: ________________________________Courier Company C: ________________________________Cost Courier Company A: ________________________________Courier Company B: ________________________________Courier Company C: ________________________________Tracking Courier Company A: ________________________________Courier Company B: ________________________________Courier Company C: ________________________________Customer satisfactionCourier Company A: ________________________________Courier Company B: ________________________________Courier Company C: ________________________________ Section 3 Discuss the question with Contestant B and make a decision.Which courier company do you choose for the company?□Courier Company A□Courier Company B □Courier Company C本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。
题目5For Contestant B Only选手B : 某公司想要更换签约的快递公司（courier company ），以得到更好的服务。
假设你是该公司的办公室职员，手上有三家快递公司的资料。
你的队友是该公司的办公室主任,手上有对快递公司各方面的要求。
请与你的队友沟通，选择一家你们认为最能符合要求的快递公司。
在比赛第一阶段，你需在30分钟内完成以下任务：1. 认真阅读三家快递公司的情况介绍，提取相关信息；2. 与队友沟通，提供其所需信息，协助其完成任务单中的Section 2；3. 与队友讨论，选出一家你们认为最能满足要求的快递公司，协助其完成任务单中的Section 3；（备注：任务单仅由选手A 填写。
）4. 准备第二阶段的答问内容。
在比赛第二阶段，你需在2分钟内回答裁判的三个问题。
回答需与实际任务相结合，表达清楚、有理有据、有逻辑性。
其中一个问题是：What do you value more when choosing a courier company, speed or price? Why?“职业英语技能”赛项（服务类专业组）职场应用环节题目5For Contestant B OnlyPlease read the following information about the three courier companies and help Contestant A complete the worksheet.Courier Company A•Offices in all major cities. All packages delivered within 48 hours•20 yuan per small package•Tracking App not available•Customers are very satisfiedCourier Company B•Offices in all major cities. All packages delivered within 36 hours•16 yuan per small package•Tracking App free to download•Customers are generally satisfied but there have been a few complaintsCourier Company C•Offices in most major cities. All packages delivered within 36 hours•18 yuan per small package•Tracking App free to download•Customers are very satisfiedThree questions for Task 51.Have you ever used the courier service?2.What do you value more when choosing a courier company, speed or price? Why?3.Why is customer satisfaction important for businesses?Section 1 Read the requirements for a new courier company and complete the following form.Suggested AnswersQuestion 1•Yes, I have. I use it frequently because I like shopping online.•No, I haven’t. I think the things I buy will not be delivered on time and I’m afraid to lose my goods.Question 2•Ideally, I’d like both but probably price is the most important thing for me. Most things are not really urgent.•It depends on the package. For some things, speed is more important. For other things, I’m more concerned about the price.Question 3•It’s important because it helps the business to keep their customers. This can make them more profitable.•Unsatisfied customers tell a lot of people about their experience. This can be very bad for the businesses’ reputation.。