外贸电话交流常用语
外贸电话用语
第一部分自己不会说英语时的应急电话用语：不擅长说英语的人接到英语电话时，千万不要手足无措，可用下述几种方式沉着应答。
(1) 请稍待片刻。
Just a moment, please.(2) 请别挂断。
我找一位会说英语的人来。
Hold the line, please. I’ll get an English speaker.(3) 请等一下。
我找个人来听。
Hold on, please. I’ll get someone to the phone.(4) 很抱歉，我英语说得不好。
我找位会讲英语的人稍后回电话给你。
请教您的大名及电话号码？I’m sorry, I don’t speak English well. I’ll have an English speaker call you back later. May I have your name and telephone number?第二部分接电话的开场白：拿起话筒的时候，可先用Hello. Good morning. Good afternoon. 等问候对方，并报上自己的公司名、部门名、姓名等，如此可予人态度亲切的感觉。
(1) 早安。
这里是正泰贸易公司。
我能效劳吗？Good morning. This is Chengtai Trading Company. May I help you?(2) 午安。
这里是大安商业银行。
我能为您效劳吗？Good afternoon. This is Dan An Commercial Bank. What can I do for you?(3) 先锋电子。
我是吴玛莉。
Pioneer Electronics. This is Mary Wu speaking.(4) 喂。
海外营业部。
我是王大明。
Hello. Overseas Sales Department. Taming Wang speaking.(5) 喂。
外贸接待客户实用口语
外贸接待客户实用口语1. “Hey, how are you?” - 每次见到客户，先热情地来这么一句，就像见到老朋友一样，瞬间拉近和客户的距离。
比如：“Hey, how are you? Long time no see!”2. “What can I do for you?” - 这可是超实用的，随时询问客户需求呀。
像这样：“What can I do for you? You name it, I'll do it!”3. “Let me show you.” - 要给客户展示产品或方案时就说这句。
例如：“Let me show you how amazing our product is!”4. “You're welcome to visit our factory.” - 邀请客户参观工厂时很适用哦。
“You're welcome to visit our factory. It's really impressive!”5. “Is everything okay?” - 时刻关心客户感受。
可以说：“Is everything okay? If not, just tell me.”6. “That's a great idea!” - 客户提出好想法时，赶紧这样回应。
“That's a great idea! We should definitely consider that.”7. “I'll take care of it.” - 让客户放心把事情交给你。
“Don't worry, I'll take care of it.”8. “See you later!” - 送别客户时说，简单又亲切。
“See you later! Have a nice day!”9. “Let's have a chat.” - 轻松开启和客户的交谈。
外贸联系客户的50个话术
外贸联系客户的50个话术当与客户进行外贸联系时，使用恰当的话术可以帮助建立良好的关系并促成交易。
以下是50个外贸联系客户的话术：1. 你好，我是（你的姓名），我代表（公司名称）。
2. 感谢您与我们联系。
3. 我们对您的产品/服务很感兴趣。
4. 我们希望能与您建立长期合作关系。
5. 请问您对我们的产品/服务有兴趣吗？6. 我们愿意提供竞争性的价格。
7. 我们可以根据您的需求定制产品。
8. 我们的产品符合国际标准。
9. 我们的产品具有竞争优势。
10. 我们可以提供免费样品。
11. 我们可以提供快速的交货期。
12. 我们可以提供灵活的付款方式。
13. 我们可以为您提供最优质的售后服务。
14. 我们的产品已通过国际认证。
15. 我们可以提供全面的产品说明和技术支持。
16. 我们可以提供多种包装方式。
17. 我们可以为您提供最新的市场信息。
18. 我们可以为您提供定期的产品更新。
19. 我们可以为您提供最新的行业动态。
20. 请问您有什么特殊需求吗？21. 我们可以根据您的要求调整产品规格。
22. 我们可以为您提供最具竞争力的报价。
23. 我们可以为您提供最具吸引力的优惠政策。
24. 我们可以为您提供最具竞争力的运输方案。
25. 我们可以为您提供最具竞争力的售后服务。
26. 我们可以为您提供最具吸引力的合作条件。
27. 我们可以为您提供最具竞争力的定制方案。
28. 我们可以为您提供最具吸引力的市场推广支持。
29. 我们可以为您提供最具竞争力的技术支持。
30. 我们可以为您提供最具吸引力的质量保证。
31. 我们可以为您提供最具竞争力的产品更新。
32. 我们可以为您提供最具吸引力的市场营销方案。
33. 我们可以为您提供最具竞争力的市场推广方案。
34. 我们可以为您提供最具吸引力的产品包装方案。
35. 我们可以为您提供最具竞争力的市场定位方案。
36. 我们可以为您提供最具吸引力的市场调研方案。
37. 我们可以为您提供最具竞争力的市场分析方案。
初次联系时的外贸用语
初次联系时的外贸用语大家在与外商实际交流时，初次联系都有什么话语呀？帮课总结了以下几句，但知道应该还有很多。
请大家都来说说，初次联系还要一些什么话，只写中文对话也行，哈！先谢谢大家！欢迎大家不断更新！1、我司从XXXXX得知贵司的名称和地址。
We abtained your name and address from XXXXXX.2、我方对你方的XX产品很兴趣，此产品在我这里很畅销。
不知现在此产品是否可供出口？We're very interested in (your goods),they are sold very well here. Are they available for export for the time being?3、我方多年来一直从事此产品贸易，是本地区最大的的供应商、出口商、进口商。
We have been trading in this goods for years,we are a bigsupplier/exporter/importer for our local market.4、因我方对你方产品知道的不多，很希望你方能寄商品目录及价目单，以供我方参考。
I have little information about your goods,I will really appreciate it if you can send me your catalogues and price list for our reference.5、我方同这里好几家百货公司和超级市场都有业务联系，相信数量是相当大的。
We have connections with quite a few big department stores and supermarkets here.I'm sure the quanlities will be fairly big.6、我方对该产品的需求正在稳步地增长。
外贸电话交流常用语
外贸电话交流常用语电话篇 Telephone Calls1. I am sorry I wasn’t in when you called.That’s all right.很抱歉你来电话时我不在。
没关系。
2. Could you put me through to the toy department?请帮我接玩具部好吗,4. My name is Tony Smith, Shanghai Hotel Room 2107. My phonenumber is 6567- 8900我叫托尼?史密斯，住上海宾馆2107房间，我的电话号码是 6567-8900。
5. Please make a remittance of 1,500 Yuan for the books you’veordered. The postage is included. 您订的书请汇款一千五百元过来，邮资包括在内。
6. Hold on a moment please.请稍等。
7. I’ll see if she is in.我去看看她有没有在。
8. I am afraid she is out at the moment. 对不起，她这会出去了。
9. I’ll be pleased to if I can.如果能的话，我很高兴。
10. Extension 121, please.Sorry, the line is busy.请接121号分机。
对不起，线路忙。
11. Could I speak to Mr. Johnson, please?Sorry, there is no one by the name of Johnson here.我可以和约翰逊先生通话吗,对不起，这里没人叫约翰逊。
12. Could you hold on a minute? I’ll get him for you.Certainly. Thanks.稍等，我帮你去叫他.行，谢谢。
与外国客户交谈用到的商务英语电话口语
与外国客户交谈用到的商务英语电话口语我同意你们的还价，减价 3 元。
2. If the price is higher than that, we’d rather call the whole deal off.如果价格比这还高，我们宁愿放弃这桩生意。
3. It’s absolutely out of the question for us to reduce ourprice to your level.我们不可能将价格降到你方所要求的那样低。
4. We can’t accept your offer unless the price is reduced by 5%.除非你们减价 5%，否则我们无法接受报盘。
5. We make a counter-offer to you of $150 per metric ton F.O.B. London.我们还价为每公吨伦敦离岸价 150 美元。
6. Your counteroffer is too low and we can’t accept it.你方还价太低了，我方无法接受。
7. I’m afraid I don’t find your price competitive at all.我看你们的报价毫无任何竞争性。
8. If you insist on your price and refuse to make any concession, there will be not much point in further discussion.如果你方坚持自己的价格，不作让步，我们没有必要再谈下去了。
9. Let’s have your counteroffer.请还个价。
10. Still, I think it unwise for either of us to insist on his own price.不过，我认为彼此都坚持自己的价格是不明智的。
外贸电话话术
电话话术SCENCE 1我：hi,客户,this is xxx from Everest case, how are you?客户: hi, xxx, i am fine, thank you, how about you?我：i am fine, thank you, as Easter is drawing near, on behalf of all staff who are working in Everest, we wish you and your family a happy holiday!client: thank you r so sweet.Me: we appreciate your continually support in the past year, in order to express our appreciation, we have sent a secret present to you today. I have sent the tracking NO. to your email.CLIENT: Thank you! xxx. You are so nice. Thank you very much.SCENCE 2Me: May I speak with Mr. XXX?FRONT：Wait a moment please.CLIENT:This is XXX, who is speaking?Me: Good morning! Mr.XXX, this is XXXX from EVEREST .We are factory for SAFETY CASE。
Thank you for your inquiry on Alibaba.CLIENT: O~~,Hi, XXX. How are you?Me: I’m fine, thank you. I have replied to your email about half an hour ago. Have you received it? May I have your comment on my quotation?SCENCE 3M: Good morning, this is XXX from China, could you get XXX pls.……….Hello, XXX, I’m XXX from EVEREST China, I am calling you for safety cases you asked, may I have 2 minutes with you?L: Well……that’s OK.O: I’d like to know whether you received my email?L: Hmm, let me check….I find it.O: How do you think about our rough price?L: I found it’s more expensive than other suppliers.O: As you may know, Chinese suppliers always have lower price, but quality is also essential, do you agree. L: Of course, quality must be good.O: Yes, great minds think alike, quality comes first, So, would you like to test the sample before placing an order?L: Sure.O: When do you need the sample be ready on your table?L: It must be ready by somedate, cause we’ll go on vacation, and I’ll pass sample to my colleague.O: OK, I’ve checked sample before I call you, the answer is we could meet your schedule.L: That’s good.O: And I found you’re a company supplying promotional products in France, which means the potential quantity would be considerable, may I know your estimate quantity for this Item?L: It’s around 10,000pcs for the first shipment.O: Thank you, xxx, I’ll give you an offer based on 10,000pcs, I’d like to discuss it once you satisfy with our sample, Would you agree?L: But I’d like to know your price first.O: Understand, so do you have a target price?L: What’s your price for me?O: As you may know, different material has different prices, which type of steel do you prefer？Suggestion 1:L: No idea, I have no idea.O: It’s Ok, I think this transaction would take a little bit time, how’s your X’ mas promotion?Suggestion 2:L: It’s around $4 to $6. I think you price is higher.O: Suppose we could meet your target price; is there anything else you must consider before ordering? Suggestion 3:L: It’s not a right time, we’ll discuss about that later.O: No problem, let’s discuss later. Would you be free at 10 o’clock?SCENCE 4M: Good morning, xxx. Nice talking to you again. How’s the weather in your part of the world?C: Couldn’t be better, xxx. Sunny, 29°, light breeze...M: Stop! I can’t take any more. So, what can I do for you, Jacques?C: I need a couple of your EPC020 to rent to guests. Can you give me a price quote?M: Let’s see... Uh, the list price is $150 U.S. You’re a valued customer, so I’ll give you a 10% discount. C: That’s very reasonable. Do you have them in stock?M: Sure do! We set up new inventory controls last year, so we don’t have many backlogs any more. C: That’s good. The tourist season is just around the corner, so I need them pretty quick. What’s the earliest shipping date you can manage?M: They can be ready for shipment in 2-3 weeks.C: Perfect. What’s the total CIF price, Rocky?M: Hang on ... The price will be $200 U.S. to your usual port. Do we have a deal?C: You bet! Send me a fax with all the information, and I’ll send you my order right away. I’ll pay by irrevocable letter of credit, as usual. Same terms as usual?M: Of course.C: Great! Nice to do business with you again, Rocky. Bye for now, and say hello to the family for me. M: Will do, and the same goes for me. Bye, Jacques.SCENCE 5A:Hello!B;Hello,is xxx available?A:This is xxx ,. Who’s calling please?B:Hi, xxx, this is xxx from everest, I’m calling to confirm your appointment for tomorrow morning at 9 am with xxx..A: Oh, I almost forgot, Thank you for calling to remind me. Actually, I do need to change the time of my appointment. I have a scheduling conflict. And can’t make it that early.B: If I put you in at a later spot, would that work out?A : It would have to be after lunch. Are you available at about 2 o’clock?B : Sorry ma’m, the only opening we have after lunch is 1:15, but I might be able to work you in after 4 . would that be a better time?A :That’s alright,. I think I should be able to make it at 1:15. Can you put me down for that time slot?B :No problem. I have you appointment changed from tomorrow morning to tomorrow afternoon at 1:15.A : Wonderful. Thanks very much.。
外贸寒暄话术
外贸寒暄话术
1. “嘿，最近咋样啊？就像咱这外贸生意，有时风平浪静，有时波涛汹涌啊！” 例子：见到客户第一句就可以这么说呀，瞬间拉近距离。
2. “哇塞，这单生意可真是不容易啊，像爬山一样累人！” 例子：和同事讨论业务进展时可以这么表达。
3. “你知道吗，这市场变化简直比天气还快！” 例子：在和合作伙伴交流时感叹一下。
4. “哎呀呀，咱可得加把劲，不然怎么在这外贸圈里混下去哟！” 例子：鼓励团队成员时这么说很有感染力。
5. “嘿，这次展会可真是个好机会，就像久旱逢甘霖一样！” 例子：和同行聊天时提起展会的重要性。
6. “哇，你看看人家那业绩，咱不羡慕嫉妒恨才怪呢！” 例子：和团队开玩笑激励大家努力。
7. “这外贸的水可深着呢，咱得小心翼翼地游啊！” 例子：提醒新同事时这么说形象又生动。
8. “哟呵，这难题可真棘手，跟那刺儿球似的！” 例子：遇到困难和同事抱怨一下。
9. “嘿，等这单成了，咱可得好好庆祝一番，那不得乐开花呀！” 例子：给团队打气时常用。
10. “哎呀，外贸这行啊，真是让人又爱又恨呐！” 例子：和朋友聊起工作时这样表达心情。
我的观点结论：外贸寒暄话术就是要生动有趣、自然接地气，这样才能更好地与人交流和沟通，让外贸工作更加顺利和有趣。
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电话篇 Telephone Calls1. I am sorry I wasn’t in when you called.That’s all right.很抱歉你来电话时我不在。
没关系。
2. Could you put me through to the toy department?请帮我接玩具部好吗？4. My name is Tony Smith, Shanghai Hotel Room 2107. My phone number is 6567- 8900我叫托尼·史密斯，住上海宾馆2107房间，我的电话号码是6567-8900。
5. Please make a remittance of 1,500 Yuan for the books you’ve ordered. The postage is included.您订的书请汇款一千五百元过来，邮资包括在内。
6. Hold on a moment please.请稍等。
7. I’ll see if she is in.我去看看她有没有在。
8. I am afraid she is out at the moment.对不起，她这会出去了。
9. I’ll be pleased to if I can.如果能的话，我很高兴。
10. Extension 121, please.Sorry, the line is busy.请接121号分机。
对不起，线路忙。
11. Could I speak to Mr. Johnson, please?Sorry, there is no one by the name of Johnson here.我可以和约翰逊先生通话吗？对不起，这里没人叫约翰逊。
12. Could you hold on a minute? I’ll get him for you.Certainly. Thanks.稍等，我帮你去叫他.行，谢谢。
13. Mr. Smith is tied up at the moment.OK. I’ll call again later.史密斯先生现在脱不开身。
好的，我回头再打电话过来。
O: International Trading Co. . Good morning.L: Good morning. May I speak to Mr. Smith, please?O: May I ask who’s calling, please?L: This is Miss Li from the United Textiles.O: Just a minute, Miss Li.(Switches lines) Mr.Smith, Miss Li from United Textiles wants to speakto you.S: Put her through, please. Hello, Mr. Smith speaking.L: Good morning, Mr. Smith. I’m calling about the draft agreement you sent me……-- 这是国际贸易公司。
早上好。
-- 早上好。
我想和史密斯先生通话，可以吗？-- 请问您是哪位？-- 我是联合纺织品公司的李小姐。
-- 请稍候，李小姐。
（转线路）史密斯先生，联合纺织品公司的李小姐想和你通电话。
-- 请把电话接过来。
你好，我是史密斯先生。
-- 早上好，史密斯先生。
我打电话是为了你寄给我的那份协议草案……Dialogue 2A: Marketing Manager’s Office. Can I help you?B: Mr. Smith, please.A: Sorry, he is out.B: What time do you expect him back then?A: Sorry, I am not sure. Can I take a message?B: No, thanks. I will call back later.A: That’s fine. Please call again later.B: OK. Thank you. Goodbye.-- 这是营销经理办公室。
请问有什么事吗？-- 请史密斯先生接电话。
-- 对不起，他出去了。
-- 那你估计他什么时候回来？-- 对不起，我不清楚。
你要留个口信吗？-- 不用了，谢谢，我待会再打过来。
-- 那好。
请过会儿再打来吧。
-- 好的。
谢谢你。
再见。
Dialogue 3A: United Development Corp. May I help you?B: I’d like to speak to Mr. Smith, please.A: Who shall I say is calling, please?B: This is Miss Zhang from ABC Corp.A: I’m sorry, Miss Zhang, but Mr. Smith is not in at the moment. B: When will he come in, do you know?A: I suppose he won’t be in until 11:00.B: May I leave a message?A: Certainly.B: Please ask him to give me a call as soon as he returns. He has mynumber.A: Very well, Miss Zhang, I’ll do that.B: Thank you. Goodbye.-- 联合开发公司。
您有什么事吗？-- 我想和史密斯先生通电话。
--可以告诉我您是哪位吗？-- 我是ABC公司的张小姐。
-- 对不起，张小姐，史密斯先生现在不在。
-- 他什么时候来，你知道吗？-- 我估计他要到十一点才会来。
-- 我可以留个口信吗？-- 当然可以。
-- 他一回来就请他给我回个电话。
他有我的电话号码。
-- 好的，张小姐。
我会的。
-- 谢谢。
再见.Dialogue 4A: Is Mr. Zhang there, please?B: Sorry. I can’t hear you. Would you please speak a little louder? A: I said, is Mr. Zhang there?B: Mr. Smith, the line is bad. Don’t hang up, please. I’ll have the call transferred to another line.-- 请问张先生在吗？-- 对不起。
我听不清楚。
请说大声一点好吗？-- 我是问，张先生在吗?-- 史密斯先生，电话线路不清楚。
请别挂，我把电话转到另一条线路上去。
Dialogue 5A: (on the phone) Hello? Smith here.B: Oh, Mr. Smith, my name is Melva Miller. You don’t know me, but I’m a friend of Mike Black.A: Oh, yes?B: When I told Mike I was coming to live here he gave me your name, and suggested that I give you a ring. I was wondering if you could give me some advice.A: I’ll be pleased to if I can. What can I do for you?B: Well, I’m looking for a place to live. Mike thought that as you’re an estate agent you might know of something suitable.A: Yes, I think I can help you. Why don’t you come round and see me? Do you know where my office is?B: Yes. I’ve got the address.A: Good. Where are you now?B: I’m at the post office.A: Oh, well, that’s just a few minutes walk from my office. Come round and see me now.B: Thank you very much, Mr. Smith.A: Not at all.-- 您好，我是史密斯。
-- 哦，史密斯先生，我是梅尔薇·米勒。
您不认识我，但我是迈克·布莱克的一个朋友。
-- 哦，是吗？-- 当我告诉迈克我要来这里时，他给我您的名字，他还建议我给您打个电话。
我想知道您能否给我一些建议。
-- 如果可以的话，我很乐意。
我能为您做点什么？-- 哦，我在找一个住的地方。
迈克想您是一位房地产商，可能知道一些合适的信息。
-- 是的，我想我能帮你。
你为什么不过来找我呢？您知道我的办公室在哪里吗？-- 是的，我有地址。
-- 太好了，你现在在哪里？-- 我在邮局。
-- 哦，那里离我这里走路才几分钟。
现在过来找我吧。
-- 非常谢谢你，史密斯先生。
-- 不客气。
Dialogue 6A: Good morning. Marketing Department. Can I help you?B: Good morning. This is Mr. Kubat. I ordered five barrels of your pure water a week ago, but they haven’t arrived yet.A: Oh, I’m sorry, Sir. I’ll check it immediately. Can I have your full name, address and phone number?B: Yes. Bruce Kubat, 480 Jinling Road, 5653-0198.A: Tha nk you, Sir. I’ll check it with our delivery department and call you back in fifteen or twenty minutes. Please accept our sincere apologies.B: Oh, that’s all right. I’ll be waiting for your call. Bye-bye.A: Bye-bye and thank you for calling.-- 早上好，市场部，有什么可以帮忙的吗？-- 早上好，我是库巴特先生。