酒店英语1PPT课件
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酒店英语1教学课件Unit 8 Laundry Service
laundry services
Unit 8 Laundry Service
Section A :Warming up
Are you familiar with the following clothing? Identify the following pictures,
Using the words or phrases below.
L: In such a case, the hotel should certainly pay for it. The indemnity shall not exceed ten times the laundry charge.
G: That sounds quite reasonable. I hope there’ s no damage at all. L: Don’ t worry, sir. The Laundry Department has wide experience in
to collect it. G: Yes, I have. L: Please leave it in the laundry bag behind the bathroom door. G: OK. I will. L: Please notify in the laundry list whether you need your clothes ironed, hand-
Unit 8 Laundry Service
Section C: Dialogues
Dialogue 1 Explaining How to Get Laundry Service
L=laundry attendant G=guest L: Excuse me, Mr. Bellow. Have you got any laundry? The laundryman is here
Unit 8 Laundry Service
Section A :Warming up
Are you familiar with the following clothing? Identify the following pictures,
Using the words or phrases below.
L: In such a case, the hotel should certainly pay for it. The indemnity shall not exceed ten times the laundry charge.
G: That sounds quite reasonable. I hope there’ s no damage at all. L: Don’ t worry, sir. The Laundry Department has wide experience in
to collect it. G: Yes, I have. L: Please leave it in the laundry bag behind the bathroom door. G: OK. I will. L: Please notify in the laundry list whether you need your clothes ironed, hand-
Unit 8 Laundry Service
Section C: Dialogues
Dialogue 1 Explaining How to Get Laundry Service
L=laundry attendant G=guest L: Excuse me, Mr. Bellow. Have you got any laundry? The laundryman is here
酒店英语-unit-1PPT课件
me to book them a triple room for October 9th.
J:Just a minute, please. I’m sorry, sir. We’re fully booked
up on that date.
S:Oh, that’s too bad.
J:I’m sorry, we’re rather full at the moment. Can I
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S: 我叫 Stephen. S-t-e-p-h-e-n. J: 谢谢您｡您什么时间会入住呢? S: 我想大约是下午三点钟吧｡ J: 我想再一次确定一下您的预订｡您要预订一间时间
从5月9日星期三到5月12日星期六共三个晚上,价 钱为人民币每晚380元的临街单人间｡我的名字是 简,我们期待下个星期三见到您光临｡ S: 好的,一切都办妥了,再见｡ J: 再见｡
J: Tiantian Hotel. Room Reservations. Good afternoon. S: I’d like to book a single room for Wednesday next week. J: That’s fine, sir. A single room for Wednesday, May 9th, with a
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Dialogues
J=Jane (Receptionist) S=Stephen Nobel (Guest)
Dialogue 3
We Are Fully Booked 客房已满
J:Room Reservations. Good morning. May I help you?
S:Yes, I have some friends coming to China and they want
酒店英语PPT课件(共3章)第一章Front Office(前厅部)
Names of the smaller sections in Responsibilities of each section in the How to address the staff
the front office
front office
working in different sections
13. division 14. operator 15. reservationist
Project 1
/dɪ'pɑːtmənt/ /ˌɪntərˈækt/ /ˈvɪzəbl/
/trænˈzækʃn/ /straɪk/
/ɪm'preʃn/ /'kɒnsieəʒ/ /ˌrezə'veɪʃn/ /rɪ'sepʃənɪst/ /'kʌrənsi/
operator
Project 1
Exercises
Fill in the following form according to the passage.
Names of the smaller sections in Responsibi How to address the staff
入住登记
目录
Task 6 Serving in the Business Center and
Executive Lounge 商务中心和行政酒廊服务
Task 8 Settling Guest Complaints
处理客人投诉
Task 5 Exchanging Foreign Currency
兑换外币
single room twin room family room deluxe suite
酒店英语一ppt
Concierge services
The Concierge can assist with any requests or information you may need during your stay
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Hotel Catering English
Western Restaurant English
Chinese Restaurant English
Recommended dishes: Familiar with the dishes on the menu, able to recommend suitable dishes based on the customer's taste and needs, and provide corresponding introductions and explanations.
Ordering service: Familiar with the dishes on the menu, able to accurately describe the characteristics and flavors of each dish, and provide ordering suggestions.
Express checkout
The front desk staff should be able to handle express checkout to ensure a smooth and effective process for guests in a timely manner
Hotel English 1
CATALOGUE
目录
Basic knowledge of hotel English Hotel front desk English Hotel Room English Hotel Catering English English for other hotel services
The Concierge can assist with any requests or information you may need during your stay
04
Hotel Catering English
Western Restaurant English
Chinese Restaurant English
Recommended dishes: Familiar with the dishes on the menu, able to recommend suitable dishes based on the customer's taste and needs, and provide corresponding introductions and explanations.
Ordering service: Familiar with the dishes on the menu, able to accurately describe the characteristics and flavors of each dish, and provide ordering suggestions.
Express checkout
The front desk staff should be able to handle express checkout to ensure a smooth and effective process for guests in a timely manner
Hotel English 1
CATALOGUE
目录
Basic knowledge of hotel English Hotel front desk English Hotel Room English Hotel Catering English English for other hotel services
酒店英语(课堂PPT)
在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接 称呼Mr.或Ms. 至于称呼小孩，可以直接使用Exห้องสมุดไป่ตู้use me，
但是不可以直接称呼boy或girl.
.
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基本待客英语
• 基本句型
➢ May I ...? ➢ Could you ...? ➢ Would you ... ? ➢ Shall I ... ?
.
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回答
• 要麻烦客人或是拒绝客人的要求
I am afraid I can’t do that. Excuse me, sir. Please let me pass.
• 道歉
I am very sorry for the delay. I am very sorry for the inconvenience. I would like to apologize for the mistake.
Shall I draw the curtains? Shall I draw you a map? Shall I make the reservation for you?
.
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招呼语
• Good morning. 中午之前 • Good afternoon. 中午至下午六点以前 • Good evening. 下午六点过后
hotelbusinessenglishhotelbusiness在酒店里所使用的英语会话基本上是属于商业英语与日常生活会话中所使用的英语略有不同较注重礼节
酒店英语
English for Hotel Business
.
1
概述
在酒店里所使用的英语会话，基 本上是属于商业英语，与日常 生活会话中所使用的英语略有 不同，较注重礼节。
酒店英语课程课件
Guests rooms already reserved 接待有预订客人
(R: receptionist G: guest)
R: G: Yes, my wife and I have booked a double room. My name is Smith. R: G: Yes, that’s right. R: G: Is it necessary to fill in? R:
• G: Can you give us a room with a street view? • R: • G: That doesn’t sound expensive. I’ll accept it. But will you add service charge and government tax? • R: • G: Thank you. Where can I find a bellboy? • R: • G: Thank you. • R:
Guests rooms already reserved 接待有预订客人
(R: receptionist G: guest)
R: Good afternoon. What can I do for you? G: Yes, my wife and I have booked a double room. My name is Smith. R: Mr. Smith, just a minute please. Yes Mr. Smith, a double room is reserved under your name by China International Travel service. According to our record, you’ll be staying here until 18th of this month. G: Yes, that’s right. R: Would you please show me your passport? (R: Would you please fill in the registration card? Excuse me, Mr. Smith, you have forgotten to fill in your passport numbers. G: Is it necessary to fill in? R: Yes, sir. The hotel in China requires ever guest to fill in his passport number.)
酒店英语-At-the-hotelppt课件
breakfast voucher 早餐券
1 New words & notes
key card 钥匙卡
1 New words & notes
American Express 美国运通卡
1 New words & notes
room service 客房送餐服务
1 New words & notes
turn-down service 铺床服务 room maid 酒店打扫人员
1 New words & notes
laundry service 洗衣服务
1 New words & notes
laundry bag 洗Байду номын сангаас袋
1 New words & notes
sofa bed 沙发床
1 New words & notes
bath 浴室
buffet restaurant 自助餐厅
Dialog reading(1)
Read dialog 1 and try to find out the questions Wang Mei asks when she reserves the hotel rooms.
Dialog reading(1)
❖ How can we find the hotel after we arrive?
A local guide will be meeting you at the airport and there will be a car or shuttle bus pick-up service, which is free of charge.
1 New words & notes
key card 钥匙卡
1 New words & notes
American Express 美国运通卡
1 New words & notes
room service 客房送餐服务
1 New words & notes
turn-down service 铺床服务 room maid 酒店打扫人员
1 New words & notes
laundry service 洗衣服务
1 New words & notes
laundry bag 洗Байду номын сангаас袋
1 New words & notes
sofa bed 沙发床
1 New words & notes
bath 浴室
buffet restaurant 自助餐厅
Dialog reading(1)
Read dialog 1 and try to find out the questions Wang Mei asks when she reserves the hotel rooms.
Dialog reading(1)
❖ How can we find the hotel after we arrive?
A local guide will be meeting you at the airport and there will be a car or shuttle bus pick-up service, which is free of charge.
酒店英语一ppt
5、I hope you are enjoying your stay with us. 希望您在我们宾馆过得愉快。（客人在饭店逗留期间）
6、I hope you have enjoyed your stay with us. 希望您在我们宾馆过得愉快。（客人离店时） 7、Have a good time! 祝您过得愉快！
节日快乐
• Happy birthday! • 生日快乐！ • Happy new year! • 新年快乐！ • Merry Christmas! • 圣诞快乐！ • Have a nice holiday! • 假日快乐！
告别欢送语
• Goodbye! See you! 再见 • Thank you for coming! 谢谢您的光临！ • Goodbye and thank you for coming. 再见，谢谢您的光临。 • Thank you for staying in our hotel!
请问洗手间在哪儿？ W: Sure,Please follow me.
请跟我来。
不明白客人意思时
1、Pardon. 对不起，请再说一遍，好吗？ 2、Pardon me? 对不起？ 3、I beg your pardon? 对不起请再说一遍好吗？ 4、Could you repeat that, please? 请您重复一遍好吗？
W: Thank you for your compliments. 谢谢赞美。
当要对客人表示歉意时
• Excuse me. 打扰一下。 • I am sorry. 我很抱歉。 • Sorry to interrupt you. 很抱歉打断您！ • Sorry to have kept you waiting. 让您久等了 • I'm Sorry about this.
6、I hope you have enjoyed your stay with us. 希望您在我们宾馆过得愉快。（客人离店时） 7、Have a good time! 祝您过得愉快！
节日快乐
• Happy birthday! • 生日快乐！ • Happy new year! • 新年快乐！ • Merry Christmas! • 圣诞快乐！ • Have a nice holiday! • 假日快乐！
告别欢送语
• Goodbye! See you! 再见 • Thank you for coming! 谢谢您的光临！ • Goodbye and thank you for coming. 再见，谢谢您的光临。 • Thank you for staying in our hotel!
请问洗手间在哪儿？ W: Sure,Please follow me.
请跟我来。
不明白客人意思时
1、Pardon. 对不起，请再说一遍，好吗？ 2、Pardon me? 对不起？ 3、I beg your pardon? 对不起请再说一遍好吗？ 4、Could you repeat that, please? 请您重复一遍好吗？
W: Thank you for your compliments. 谢谢赞美。
当要对客人表示歉意时
• Excuse me. 打扰一下。 • I am sorry. 我很抱歉。 • Sorry to interrupt you. 很抱歉打断您！ • Sorry to have kept you waiting. 让您久等了 • I'm Sorry about this.
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8. I will reserve a tale on terrace for you. 我会为您预订一个露台上的桌子。
9. May I take your name and phone number? 我能留下你的名字和联系方式吗？
10. We look forward to seeing you and tonight. 我们期待你和Samantha今晚的到来。
4. Can I take your coats? 我来为你们拿外 衣，好吗？
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5. Here is your table. Is it OK? 这是你们的桌子，可以吗？
6. I’m sorry, they were booked in advance. How about on the terrace？ 对不起，靠窗的桌子事先订出去了。
Chapter 1 Restaurant Operation 餐厅运作 Unit 1 Restaurant Operation 1. Director of Food and Beverage
餐饮部总监
2. Food and Beverage Manager 餐饮部经理 3. Food and Beverage Manager Assistant
in spicy soup. 这道菜叫作“水煮鱼”。就是香辣汤煮鱼片。
3. Stir-fried green beans are called “si ji dou”. That dish is very popular. “四季豆”，就是炒青豆。这道菜很多人点。
4. I can also recommend a stir-fried tofu dish called “jia chang dou fu”. It’s a home-style tofu dish with some vegetables. 我还可以给您推荐一道“家常豆腐”。这是一道由豆 腐和其他蔬菜一起烧的家常菜。
Unit 1 Taking Chinese Food Orders: Recommending Chinese Dishes 中餐点餐服务
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1.Chinese Food 2.Western Food 3.fish 4.pork 5.beef 6.chicken 7.mutton 8.bean 9.tofu 10.rice 11.noodles 12.fish slices 13.spicy soup
Unit 1 Table Reservations： Reserving a Table for Guests 餐位预订 1. book a table 预订餐位 2. reserve 预订 3. make a reservation 预订 4. free table 空桌 5. special occasion 特殊场合 6. celebration 庆祝 7. on the terrace 在露台上
salty 25.green tea 26.Enjoy your meal
刀 叉 筷子 勺子 盘子 煸炒 大众菜肴 人气美食 北方菜 家庭风味 蔬菜
酸甜苦辣咸
绿茶 祝您用餐愉快！
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1. Are you ready to order? 你们准备点菜了吗？ 2. That is called “shui zhu yu”. It is fish slices
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1. How may I help you? 我能帮你什么吗？ 2. When are you thinking of arriving?
你们几点到？
3. How many people will be dining? 你们有多少人来用餐？
4. Is it a special occasion? 是一个特殊场合吗？
5. Can I order a cake for you to celebrate? 需要我为您订一个蛋糕吗？
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6. How old will she be, and what is her name? 她过几岁生日，叫什么名字？
7. Do you want a smoking or non-smoking table? 您需要有烟区还是无烟区？
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露台上怎么样？
7. Would you like to see a wine list? 你需要看一下酒水单么？
8. Enjoy your meal. A waiter will be along soon to take your order.
祝你们用餐愉快。服务员一会儿过来为你们点餐。
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Chapter 3 Taking Orders and Serving Food 点餐与上菜
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Unit 2 Seating Guests：Seating the Guests 领位
1. How may I help you? 我能帮你什么吗？ 2. May I take your name, sir? 请问你的名
字，先生？
3. A table for two. Is that correct? 一共 两位，对吗？
中餐 西餐 鱼肉 猪肉 牛肉 鸡肉 羊肉 豆 豆腐 米饭 面条 鱼片 辣汤
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14.knife 15.fork 16.chopsticks 17.spoon 18.plate 19.stir-fry 20.popular dish 21.northern cuisine 22.home-style 23.vegetable 24.sour sweet bitter hot
餐饮部经理助理
4. Restaurant Manager 餐厅经理 5. Chef / Cook 主厨/厨师 6. Maitre D’ 餐厅和厨房总领班 7. Waiter / Waitress 服务员 8. Room Captain 餐厅领班 9. Busboy 清理餐台的服务员餐厅勤杂工
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Chapter 2 Reservations and Seating Guests 预订与领位
9. May I take your name and phone number? 我能留下你的名字和联系方式吗？
10. We look forward to seeing you and tonight. 我们期待你和Samantha今晚的到来。
4. Can I take your coats? 我来为你们拿外 衣，好吗？
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5. Here is your table. Is it OK? 这是你们的桌子，可以吗？
6. I’m sorry, they were booked in advance. How about on the terrace？ 对不起，靠窗的桌子事先订出去了。
Chapter 1 Restaurant Operation 餐厅运作 Unit 1 Restaurant Operation 1. Director of Food and Beverage
餐饮部总监
2. Food and Beverage Manager 餐饮部经理 3. Food and Beverage Manager Assistant
in spicy soup. 这道菜叫作“水煮鱼”。就是香辣汤煮鱼片。
3. Stir-fried green beans are called “si ji dou”. That dish is very popular. “四季豆”，就是炒青豆。这道菜很多人点。
4. I can also recommend a stir-fried tofu dish called “jia chang dou fu”. It’s a home-style tofu dish with some vegetables. 我还可以给您推荐一道“家常豆腐”。这是一道由豆 腐和其他蔬菜一起烧的家常菜。
Unit 1 Taking Chinese Food Orders: Recommending Chinese Dishes 中餐点餐服务
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1.Chinese Food 2.Western Food 3.fish 4.pork 5.beef 6.chicken 7.mutton 8.bean 9.tofu 10.rice 11.noodles 12.fish slices 13.spicy soup
Unit 1 Table Reservations： Reserving a Table for Guests 餐位预订 1. book a table 预订餐位 2. reserve 预订 3. make a reservation 预订 4. free table 空桌 5. special occasion 特殊场合 6. celebration 庆祝 7. on the terrace 在露台上
salty 25.green tea 26.Enjoy your meal
刀 叉 筷子 勺子 盘子 煸炒 大众菜肴 人气美食 北方菜 家庭风味 蔬菜
酸甜苦辣咸
绿茶 祝您用餐愉快！
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1. Are you ready to order? 你们准备点菜了吗？ 2. That is called “shui zhu yu”. It is fish slices
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1. How may I help you? 我能帮你什么吗？ 2. When are you thinking of arriving?
你们几点到？
3. How many people will be dining? 你们有多少人来用餐？
4. Is it a special occasion? 是一个特殊场合吗？
5. Can I order a cake for you to celebrate? 需要我为您订一个蛋糕吗？
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6. How old will she be, and what is her name? 她过几岁生日，叫什么名字？
7. Do you want a smoking or non-smoking table? 您需要有烟区还是无烟区？
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露台上怎么样？
7. Would you like to see a wine list? 你需要看一下酒水单么？
8. Enjoy your meal. A waiter will be along soon to take your order.
祝你们用餐愉快。服务员一会儿过来为你们点餐。
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Chapter 3 Taking Orders and Serving Food 点餐与上菜
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Unit 2 Seating Guests：Seating the Guests 领位
1. How may I help you? 我能帮你什么吗？ 2. May I take your name, sir? 请问你的名
字，先生？
3. A table for two. Is that correct? 一共 两位，对吗？
中餐 西餐 鱼肉 猪肉 牛肉 鸡肉 羊肉 豆 豆腐 米饭 面条 鱼片 辣汤
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14.knife 15.fork 16.chopsticks 17.spoon 18.plate 19.stir-fry 20.popular dish 21.northern cuisine 22.home-style 23.vegetable 24.sour sweet bitter hot
餐饮部经理助理
4. Restaurant Manager 餐厅经理 5. Chef / Cook 主厨/厨师 6. Maitre D’ 餐厅和厨房总领班 7. Waiter / Waitress 服务员 8. Room Captain 餐厅领班 9. Busboy 清理餐台的服务员餐厅勤杂工
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Chapter 2 Reservations and Seating Guests 预订与领位