管理英语2作业答案.
管理英语2参考答案
管理英语2参考答案管理英语2参考答案在学习管理英语2这门课程时，很多同学都会遇到一些难题，特别是在完成作业和准备考试时。
因此，提供一份参考答案对于学生们来说是非常有帮助的。
本文将为大家提供一些管理英语2的参考答案，希望能够帮助大家更好地学习和掌握这门课程。
第一部分：课程概述1. 什么是管理英语？管理英语是一门以英语为工具，以管理学知识为内容的专业英语课程。
通过学习管理英语，可以提高学生的英语水平，同时也能够了解和掌握管理学的基本概念和理论。
2. 为什么学习管理英语？学习管理英语可以帮助学生更好地应对国际化的商务环境，提高跨文化沟通的能力。
此外，管理英语也是进一步学习和研究管理学的基础。
第二部分：课程内容1. 组织行为学组织行为学是管理学中的重要分支，它研究个体、团队和组织在工作环境中的行为和互动。
在学习组织行为学时，我们需要了解不同的个体特征和行为模式，以及如何管理和激励团队。
2. 跨文化管理跨文化管理是在全球化背景下越来越重要的管理领域。
它研究不同文化背景下的管理差异和挑战，以及如何有效地跨越文化差异进行管理。
学习跨文化管理，可以帮助我们更好地适应和应对不同文化的商务环境。
3. 营销管理营销管理是管理学中的一个重要领域，它研究如何通过市场营销策略和手段来实现组织的销售目标。
学习营销管理，可以帮助我们了解市场需求和消费者行为，以及如何制定和执行有效的营销计划。
第三部分：作业参考答案1. 组织行为学作业参考答案在组织行为学的学习中，可能会遇到一些案例分析和论文写作的作业。
以下是一个案例分析的参考答案：案例：某公司的团队合作问题问题：某公司的团队合作出现了问题，导致工作效率下降。
请分析该问题的原因，并提出解决方案。
参考答案：该公司团队合作问题的原因可能有多种，例如缺乏有效的沟通、角色冲突、目标不清晰等。
解决该问题的方案可以包括加强团队沟通、明确角色分工、制定明确的目标和激励机制等。
2. 跨文化管理作业参考答案在跨文化管理的学习中，可能会有一些文献综述和研究报告的作业。
一体化上机考试 管理英语二
一体化上机考试管理英语二第一单元选词填空:1.If darkness or night（），it becomes dark and day changes to night. [单选题]A ascendsB dscends(正确答案)2.Our boxes are in （）and should arrive tomorrow. [单选题]A transit(正确答案)B transition3.A helicopter（）the final section of the bridge into place. [单选题]A hoisted(正确答案)B dragged4.The foundations will have to be（）to prevent the house from sinking further into the ground. [单选题]A raisedB reinforced(正确答案)5.In the first（）, the camera moves slowly across the room. [单选题]A eventB scene(正确答案)选词填空:issue、authority、amount、sincere、motivationresist、enhance 、internal 、vehicle、strain1.Too much computer work______the eyes. [填空题]空1答案：strains2.This is an opportunity to______the reputation of the company. [填空题]空1答案：enhance3.The new tax caused a huge______of public anger in America. [填空题]空1答案：amount4.There seems to be a lack of______among the employees. [填空题]空1答案：motivation5.Our trade union has______the introduction of automation. [填空题]空1答案：resisted6.Children challenge their parents'______far more nowadays than they did in the past. [填空题]空1答案：authority7.She seemed______in her commitment to finish school. [填空题]空1答案：sincere8.The police have disclosed that two officers are under______investigation. [填空题] 空1答案：internal9.Staffing is still a relatively unimportant______compared to the other problems that we're encountering. [填空题]空1答案：issue10.The road was closed while the______that had been involved in the accident were towed away. [填空题]空1答案：vehicles第四单元选词填空:1.The company plans to （） $325 million in its new plant. [单选题]A invest(正确答案)B withdraw2.The crowd （） mostly of college kids and office workers. [单选题]A consisted(正确答案)B composed3.They hired an architect to （） the plans for their new home. [单选题]A drawB draft(正确答案)4.They were making a （） amount of noise last night. [单选题]A tremendous(正确答案)B temporary5.The problems were （） in the area's history. [单选题]A reflectedB rooted(正确答案)填空：accomplish、endeavor、misperception、 realistic、 reward reflect、crave、obtain、specific、fade1.In the second experiment they ______ a very clear result. [填空题] 空1答案：obtained2.The unhappy children ______ their parents’ love. [填空题]空1答案：craved3.We must wish ourselves good fortune in our ______. [填空题]空1答案：endeavors4.She felt she needed time to ______on what to do next. [填空题]空1答案：reflect5.The money is intended to be used for ______ purpose. [填空题]空1答案：specific6.It isn’t ______ to expect people to work for so little money. [填空题] 空1答案：realistic7.We hope our work will help to change popular ______ about disabled people. [填空题] 空1答案：misperceptions8.Students hoped for more______ than an announcement in the school paper of their achievement. [填空题]空1答案：reward9.I feel as if I’ve ______ nothing since I left my job. [填空题]空1答案：accomplished10.My memory of childhood ______ as time goes by. [填空题]空1答案：fades第五单元选词填空:1. She's too smart to fall into the （） of working without pay. [单选题]A traceB trap(正确答案)2. They're （） to socialize with a very small circle of people. [单选题]A content(正确答案)B consent3. Mexico gained its （） from Spain in 1821. [单选题]A dependenceB independence(正确答案)4. Think about which times of day your （） is highest, and do the most difficult tasks then. [单选题]A productivity(正确答案)B production5.Good （） is essential if patients are to make a quick recovery. [单选题]A medicineB nutrition(正确答案)填空：neglect、criticize、security、venture、revolveaccumulate、prioritize、esperately、afford、strip1. Debt is not necessarily a bad thing if the consumer can ______ of pay it back. [填空题] 空1答案：afford2. The earthquake survivors are in______need of help. [填空题]空1答案：desperate3. Over the years the church has fallen into a state of______. [填空题]空1答案：neglect4. His life______around football. [填空题]空1答案：revolves5. The company is being widely______in the media for failing to limit air pollution.[填空题]空1答案：criticized6. If you______away all the rhetoric, you're left with an opinion that isn't backed up by facts. [填空题]空1答案：strip7. The organization was formed to______the needs of older people. [填空题]空1答案：prioritize8. These people were deported because they posed a threat to national______. [填空题] 空1答案：security9. His most recent business______ended in bankruptcy. [填空题]空1答案：venture10. The company said the debt was______during its acquisition of nine individual businesses. [填空题]空1答案：accumulated第八单元选词填空:1.If you （） people for an organization, you select them andpersuade them to join it or work for it. [单选题]A recruit(正确答案)B interview2.Your （） are the people who are the same age as you or who have the same status as you. [单选题]A peers(正确答案)B relatives3.If something （）, it changes. [单选题]A boostsB alters(正确答案)4.A （） is a particular characteristic, quality or tendency that someone or something has. [单选题]A normB trait(正确答案)5.A （） is someone who has been doing a job or other activity for only ashort time and so is not experienced at it. [单选题]A novice(正确答案)B tailor填空：tailor、highlight、gap、hedge、optioncompound、 verbal、stem、via、outcome1.The panel discussion on cultural exchange______ the importance of people-to-people relations. [填空题]空1答案：highlighted2.He gave a ______ promise. [填空题]空1答案：verbal3.John's problems were______ by his lack of concentration. [填空题]空1答案：compounded4.We are confident of a successful______ [填空题]空1答案：outcome5.They store two years' food supply as a n______against crop failure. [填空题]空1答案：hedge6.America's trade______widened. [填空题]空1答案：gap7.The plan looks all right in principle, but in practice it wouldn't be______ [填空题] 空1答案：viable8.It is at your______to take it or leave it. [填空题]空1答案：option9.Much of the instability______from the economic effects of the war. [填空题]空1答案：stems10.Treatment is______to the needs of each patient. [填空题]空1答案：tailored。
管理英语2参考答案
管理英语2参考答案一、选择题（每题2分，共20分）1. A. 根据题目分析，选项A是正确答案。
2. C. 根据上下文的语境，选项C是最佳选择。
3. B. 此题考查词汇的辨析，选项B与题意相符。
4. D. 根据语法规则，选项D为正确答案。
5. A. 根据句意，选项A是正确选项。
6. C. 此题考查固定搭配，选项C符合句意。
7. B. 根据时态的用法，选项B是正确答案。
8. D. 此题考查非谓语动词，选项D为正确选项。
9. A. 根据句意，选项A是正确答案。
10. C. 此题考查连词的用法，选项C符合句意。
二、填空题（每题1分，共10分）11. management 根据题干中的“管理”一词，填入名词形式。
12. strategic 根据题干中的“战略性”一词，填入形容词形式。
13. efficiency 根据题干中的“效率”一词，填入名词形式。
14. objectives 根据题干中的“目标”一词，填入复数形式。
15. communication 根据题干中的“沟通”一词，填入名词形式。
16. innovation 根据题干中的“创新”一词，填入名词形式。
17. competitive 根据题干中的“竞争力”一词，填入形容词形式。
18. resources 根据题干中的“资源”一词，填入复数形式。
19. collaboration 根据题干中的“合作”一词，填入名词形式。
20. performance 根据题干中的“表现”一词，填入名词形式。
三、阅读理解（每题3分，共30分）21. B. 根据文章第一段的描述，选项B是正确答案。
22. D. 文章第二段提到了相关概念，选项D与文章内容相符。
23. C. 第三段中提到了相关策略，选项C是正确答案。
24. A. 第四段中提到了管理的基本原则，选项A与文章内容一致。
25. B. 第五段中提到了管理的实践，选项B是正确答案。
26. D. 根据文章最后一段的总结，选项D是正确答案。
国家开放大学专科《管理英语2》一平台机考真题及答案(第二套)
国家开放大学专科《管理英语2》一平台机考真题及答案第二套说明：整理于2024年8月22日；适用于国家开放大学专科学员一平台期末机考考试；前5个题相同则整套相同。
第一部分,试题原题第_大题、交际用语（单选题）本大题共包含5小题，每小题2分，共计10分。
阅读对话，从A、B、C三个选项中选择一个能填入空白处的最佳选项。
1.-Have a nice holiday,Ted.A.Y es,you're rightB.Thafs all rightC.Thank you,and you too2.-May I do some sports after finishing my home work.■It's good fbr your health.A.Sorry,you can'tB.Of course.C.Y esJ'd love to.3.-What do you think of your mother's advice?A.I t doesn't fit us,actuallyB.N o,I don't believe itC.I don't believe in her4.-Here you are,Sir.A.Y es,rm here.B.Y es,here we are.C.Thank you very much5.-Can I ask you a few questions?A.W hat do you do?B.It's a good ideaC.Certainly第二大题、词汇与结构（单选题）本大题共包含15小题，每小题2分，共计30分。
阅读句子，从A、B、C三个选项中选择一个能填入空白处的最佳选项。
1-What should I do if I had a million dollars?-If I you,I would give it to medical research.A. amB.w ill beC.w ere2.My watch has been losing time fbr the past probably needs.week.ltA. cleaningB.t o cleanC.cleaned3.he studies hard,he will never pass the exam.A.U nlessB.I fC.U ntil4.exciting the football game was!Many people watched yesterday.A.W hat aB.W hat anC.H ow5.W ow,there are so many fruits in the supermarket.!can not decide first.A.w hat to chooseB.w hen to chooseC.h ow to choose6.-Iris did a great job in you school this semester,right?-Certainly.She is than any other student in my class.A.m ost hard-workingB.m ore hard-workingC.t he most hard-working7.They have disagreement the plan of celebrating the founding of the community.A. onB.inC./s.They have learned about in recent years.A.several hundreds English wordsB.h undreds of English wordsC.h undred of English words9.W e should take the degree account when we recruit a new secretary.A.w ithB.intoC.of10.HOW many players does a baseball team?A.consist ofB.b e responsible fbrC.set out11.D o you think Tommy is the truth?A.sayingB.speakingC.t elling12.A secretary must be skilled in office software wor d p rocessing.A.r egardless ofB.in terms ofC.such as13.Relationships and friendships can gangs.A.r esults fromB.lead toC.arrive at14.1f you want to chec k what a word means,you can check in a dictionary.A.w idelyB.exactlyC.g raduallyis.Our workers have been checking the heating system since you called us.I y ou it will perform well soon.A.argueB.affectC.assure第三大题,阅读理解（单选题）（本大题共包含5小题，每小题4分，共计20分。
《管理英语(2)》形成性考核册参考答案
《管理英语（2）》形成性考核册参考答案作业1一、交际用语（共计 10 分，每小题 2 分）1-5 题：选择正确的语句完成下列对话，并将答案序号写在题前括号内。
1. - I was worried about my math, but Mr. White gave me an A.- .A. That’s an easy course.B. Congratulations!C. Mr. White is very good.2. - Hi, Helen, I’ll have an interview tomorrow. I’m afraid I can’t make it.- .A. Sure, you can. Take it easy.B. I’m sorry to hear that.C. That’s all right.3. 一 Should I leave earlier tomorrow morning?- .A. Yes, it’s better to leave earlier to avoid the morning traffic.B. Yes, you will.C. No, you won’t.4. 一 How do you think of the theme of our event?- .A. It’s pretty good.B. I feel so sorry about that.C. I’d like to have some tea.5.- .一 It will be held on the 3rd floor of Shakiraton Hotel.A. When will you give a speech?B. Does your speech still go on?C. What is the address of your speech?二、词汇与结构（共计 30 分，每小题 2 分）6-20 题：阅读下面的句子，从 A,B、C 三个选项中选出一个能填入空白处的正确选项，并将答案序号写在题前括号内。
管理学英语2试题及答案
管理学英语2试题及答案一、选择题（每题1分，共10分）1. Which of the following is not a characteristic of a successful manager?A. Effective communication skillsB. Strong leadership qualitiesC. Inability to delegate tasksD. Ability to motivate a team2. The term "SWOT analysis" stands for:A. Strengths, Weaknesses, Opportunities, ThreatsB. Strategic, Weaknesses, Opportunities, TacticsC. Situational, Weaknesses, Opportunities, TacticsD. Specific, Weaknesses, Opportunities, Threats3. In a business context, "B2B" refers to:A. Business to BusinessB. Business to ConsumerC. Business to GovernmentD. Business to Society4. The process of setting goals and making plans to achieve them is known as:A. Strategic planningB. Operational planningC. Financial planningD. Human resource planning5. A company's "mission statement" typically includes:A. The company's long-term financial goalsB. The company's purpose and core valuesC. The company's market share targetsD. The company's product line6. Which of the following is an example of a financial ratio?A. Return on Investment (ROI)B. Price-to-Earnings Ratio (P/E)C. Debt-to-Equity Ratio (D/E)D. All of the above7. The acronym "CEO" stands for:A. Chief Executive OfficerB. Chief Executive AssistantC. Chief Executive AnalystD. Chief Executive Accountant8. In project management, "PERT" is a method used for:A. Risk assessmentB. SchedulingC. Cost estimationD. Quality control9. The "5S" methodology is commonly used in:A. Financial managementB. Inventory managementC. Quality controlD. Workplace organization10. The "balanced scorecard" is a tool used for:A. Measuring financial performance onlyB. Evaluating a company's overall performanceC. Tracking daily salesD. Monitoring employee productivity二、填空题（每空1分，共10分）11. The acronym "HR" in business typically refers to ________.12. A ________ is a document that outlines the steps to be taken to achieve a project's goals.13. The process of identifying and solving problems is knownas ________.14. In marketing, "4Ps" stands for Product, Price, Place, and ________.15. The term "blue ocean strategy" refers to creating a new market space that is not in direct competition with existing________.16. A ________ is a person who is responsible for the overall financial health of a company.17. The "Theory X" and "Theory Y" were proposed by Douglas McGregor to describe different management styles regarding employee ________.18. The "Maslow's Hierarchy of Needs" is a psychologicaltheory that explains human motivation in terms of a hierarchy of ________ needs.19. In business, "outsourcing" refers to the practice ofhiring another company to perform ________ that were traditionally performed in-house.20. The "Porter's Five Forces" model is used to analyze the competitive forces within an ________.三、简答题（每题5分，共20分）21. Explain the concept of "corporate social responsibility" (CSR).22. What are the key components of a strategic plan?23. Describe the role of a project manager in a business setting.24. Discuss the importance of effective communication in a team environment.四、案例分析题（每题10分，共20分）25. Case Study: ABC Company is facing a decrease in sales. The management team is considering various strategies to improve the situation. Analyze the situation and suggest possible strategies based on the SWOT analysis.26. Case Study: XYZ Corporation has recently implemented a new performance management system. Describe the potential benefits and challenges of such a system and how it can impact employee motivation and performance.五、论述题（每题15分，共30分）27. Discuss the impact of globalization on management practices and how companies can adapt to this changing landscape.28. Elaborate on the concept of "emotional intelligence" in leadership and its significance in today's business world.六、答案一、选择题答案1. C2. A3. A4. A5. B6. D7. A8. B9. D 10. B二、填空题答案11. Human Resources12. Project Plan13. Problem-solving14. Promotion15. Competition16. CFO (Chief Financial Officer)17. Motivation18. Basic19. Tasks20. Industry。
管理英语2形考参考答案
2题目顺序是随机的，请对照原题并使用查找功能（Ctrl+F）进行搜索自测一题目：－ How’ s your mother doing?答案： She is very well题目：— Do you mind if I record your lecture?— _________________. Go ahead. 答案： Not at al题目：— I was worried about my math, but Mr. White gave me an A.答案： Congratulations!题目：—Can you go skating with us this afternoon?答案： have to题目：—I’ m terribly sorry that I’ ve spilled some coffee on the table.答案： It doesn’ t matter题目：—Would you like to go to the concert with us?答案： I wish I could题目：―Whose textbook is this? ―It _______ John’ s. It has his name on it. 答案： must be题目： He is ________ this company.答案： in charge of题目： He says what he thinks and does what he wants to do, ________ other people’s feelings.答案： regardless of题目： He was always ______ in sharing his enormous knowledge.答案： generous题目： His action is always ______ with his words．答案： consistent题目： More than 30 people ______ the position.答案： applied for题目： One day, our dreams will ____________ reality.答案： turn into题目： The enemy has strengthened their ______ position.答案： defensive题目： We think that Smith should be told about his ______ condition as soon aspossible.答案： physical二、翻译：从以下 A、 B、 C 三个选项中选出与英文最适合的中文翻译。
管理英语2形考参考答案
2题目顺序是随机的，请对照原题并使用查找功能（Ctrl+F）进行搜索自测一题目：－ How’ s your mother doing答案： She is very well题目：— Do you mind if I record your lecture— _________________. Go ahead.答案： Not at al题目：— I was worried about my math, but Mr. White gave me an A.答案： Congratulations!题目：—Can you go skating with us this afternoon答案： have to题目：—I’ m terribly sorry that I’ ve spilled some coffee on the table.答案： It doesn’ t matter题目：—Would you like to go to the concert with us答案： I wish I could题目：―Whose textbook is this ―It _______ John’ s. It has his name on it.答案： must be题目： He is ________ this company.答案： in charge of题目： He says what he thinks and does what he wants to do, ________ other people’s feelings.答案： regardless of题目： He was always ______ in sharing his enormous knowledge.答案： generous题目： His action is always ______ with his words．答案： consistent题目： More than 30 people ______ the position.答案： applied for题目： One day, our dreams will ____________ reality.答案： turn into题目： The enemy has strengthened their ______ position.答案： defensive题目： We think that Smith should be told about his ______ condition as soon aspossible.答案： physical二、翻译：从以下 A、 B、 C 三个选项中选出与英文最适合的中文翻译。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
《管理英语》2作业答案一、交际用语 (共计10分，每小题2分)1~5题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。
1. — Do you mind if I record your lecture?— _________________. Go ahead.A. Never mindB. No, you’d better notC. Not at all答案: C解析：本题考核“征求对方同意或许可”的交际用语。
根据问题内容“你是否介意我复制一下你的讲稿?”，只有选项C“Not at all”的意思为“一点也不，根本不”，符合上下对话的情景内容要求。
因此选项C为正确答案。
2. —Would you like to go to the concert with us?—_________________, but I’ve promised to help Jim with his Chinese. Thank you all the same.A. I hate concertsB. I’ll go with youC. I wish I could答案：C解析：本题考核表“拒绝邀请”的交际用语。
对话中说话人邀请听话人参加音乐会，而听话人先表示自己很想去，再解释不能去是因为已经答应帮助Jim学习中文，最后表示谢谢邀请。
因此选项C为正确答案。
3. ——It might be a good idea to read some simplified books first.A. Have the books been sold out?B. What is about this one?C. What books would you recommend?答案：C解析：本题考核“询问建议”的交际用语。
根据答语“首先读一些简易读物也许是个不错的主意”，问句应询问书本的推荐。
选项表示A表示“这些书已经卖光了吗”；选项B表示“这本书如何”，选项C表示“你推荐那些书呢”，因此答案是C。
4. — Your plan is perfect and I believe that it will be a great success .— ________________A. Yes, it is.B. Thank you very much.C. I don’t think so.答案：B解析：本题考核“赞美语”的交际用语。
在英语交际中，当对方向你表示赞美之意时，应该礼貌地表示感谢“Thank you.”。
在该对话中，称赞“你的计划很完美，我相信这次活动一定会很成功”时，答案B最合适；答案A答非所问，不符合西方的交际习惯；答案C的回答太没有礼貌。
所以答案是B。
5. — ?— It will take at least two weeks.A. How soon will you finish our annual reportB. When will you finish our annual reportC. How long have you finished our annual report答案：A解析：本题考核“确定时刻”的交际用语。
从答语“至少需要两周时间”可以推测问句在询问“需要多少时间能完成某事”。
how soon常用来询问“过多少时间（就能……）”；how long常用来询问“多长时间”，其答语常用“for+一段时间”；when常用来询问“什么时间”，答语应为具体的时间。
所以答案是A。
二、词汇与结构（共计30分，每小题2分）6~20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。
6. We think that Smith should be told about his ______ condition as soon as possible.A. physicB. physicsC. physical答案：C译文：我们认为应尽快告诉史密斯他的身体状况.解析：physic为名词和动词，意为“药；治疗（给...服药）”；physics为名词，意为“物理学”；physical为名词和形容词，意为“体检；身体的，物理的，物质的”。
根据句义，答案应该是C。
7. He is ________ this company.A．in charge of B．in the charge of C．under the charge of答案：A译文：他主管这个公司。
解析：考查词组辨析。
in charge of意为“掌管”；in the charge of意为“由...掌管（含被动之意）”；under the charge of 意为“在...的看管下/负责下”。
根据句义，答案应该是A。
8. Hiring a good employ may cost much money and time, _______, it can win much more for the company in future.A. what’s moreB. at lastC. however答案：C译文：雇佣到一个好员工可能要花很多钱和实践，然而，将来公司一定能获得更多的回报。
解析：what’s more意为“而且，另外”，表“递进”；at last意为“最后，最终”，表“结果”；however 意为“然而，但是”，表“转折”，根据语意和句子结构，答案是C。
9. According to theirfeedback sheets, the participants are all _____with the training.A. satisfiedB. satisfyingC.satisfactory答案：A译文：根据他们的反馈表，培训者对此次培训都很满意。
解析：过去分词satisfied表示“感到满意的”，be satisfied withsth. 意为“对……感到满意”；现在分词satisfying和形容词satisfactory都表示“令人满意的”，因此正确答案是A。
10. Are you familiar ______the saying, “it’s not what you know, but who you know”? In event planning, networking is key!A. withB. toC. in译文：你熟悉这个说法“重要的不是你知道什么，而是你认识谁”吗？在活动策划中，社交圈是关键。
解析：此题的考点是Be familiar with 熟悉...。
Be familiar to被某人所熟悉，没有be familiar in这个短语，所以答案是A。
11. －They have disagreement the plan of celebrating the founding of the community.A. onB. inC. /答案：A译文：－他们对庆祝公司成立的方案有异议。
解析：此题的考点是Disagree on sth或者disagreement on sth，都要用介词on，意思是不同意某个事情或者东西。
所以答案是A。
12. The quality of questionnaire will_____how much information we know from our customers.A. effectB. affectC. affections答案：B译文：问卷调查的质量会影响到我们可以了解到我们顾客的信息的多少。
解析：effect引起，产生。
Affections是名词，affect影响。
所以答案是B。
13. The Jiahe Community Service Center is about to ______ service for residents.A. providedB. provideC. providing答案：B译文：嘉和社区服务中心即将为住户们提供服务。
解析：be about to意为“即将”，表示将要做某事或是发生某事，在含有be about to do的句子中，所以用动词原形，可以判断出正确答案是B。
14. I’d like to_______ that the staff member who served me didn’t really seem to know what he was doing.A. point outB. point atC. point in译文：我想指出的是那个帮我做事的员工看起来真的不知道他自己在做什么。
解析：此题的考点是与point 连用的介词的搭配。
Point out 指出，point at 指向，point in 有意义，在....有作用。
根据题目的上下文意思，所以答案是A。
15. I have coffee breakfast time.A. atB. inC. on答案：A译文：我早餐要喝咖啡。
解析：此题的考点是介词搭配。
介词in一般与大概时间搭配，如in the morning, in the evening；介词on一般与具体某一天搭配，如on Christmas Day。
根据题目的上下文意思，所以答案是A。
16. The heating system of our apartment broke down so I made a ______ call to the community service center.A. discussionB. complaintC. praise答案：B译文：我们公寓的供热系统坏了，所以我给社区服务中心打了个投诉电话。
解析：三个词都是名词，discussion意为“讨论”；complaint意为“抱怨，投诉”；praise意为“表扬，赞扬”，根据语境，答案应该是B。
17. It is only by agreeing with their view point and that you will resolve the situation and send the customer away happy.A. suggesting a possible solutionB. suggest a possible solutionC. suggested a possible solution答案：A译文：只有你赞同他们的想法并且提出可行的建议你才能解决这件事，把顾客高兴地送走。
解析：It is … that…是强调句型，多用来强调原因、时间、方式、地点等等状语，根据句意，本题强调的是方式状语by doing sth.，所以正确答案应该是A。