商务英语听说试题答案(期末)
商务英语听力期末考试试题
商务英语听力期末考试试题### 商务英语听力期末考试试题#### Section A: Short Conversations (共10题，每题1分) 1. Question 1:- What is the main topic of the conversation?- A. Company mergers- B. Product launch- C. Staff training- D. Market research2. Question 2:- Why is the client dissatisfied with the service?- A. Delayed delivery- B. Incorrect order- C. Poor quality- D. High cost3. Question 3:- What is the purpose of the meeting?- A. To discuss the budget- B. To finalize the contract- C. To review the project progress- D. To introduce new team members4. Question 4:- What is the speaker's suggestion for improving sales? - A. Lowering prices- B. Expanding the product line- C. Increasing advertising- D. Offering discounts5. Question 5:- What is the speaker's opinion on the new marketing strategy?- A. It's too aggressive- B. It's effective- C. It's too conservative- D. It's risky6. Question 6:- What is the reason for the company's financial loss? - A. Increased competition- B. Decreased demand- C. High operational costs- D. Poor investment decisions7. Question 7:- What does the speaker mean by "synergy"?- A. Cooperation between departments- B. Efficiency in teamwork- C. Collaboration with competitors- D. Integration of technologies8. Question 8:- What is the speaker's recommendation for the new employee?- A. To take a course- B. To attend a seminar- C. To read company policies- D. To join a mentorship program9. Question 9:- What is the speaker's concern regarding the upcoming negotiation?- A. The other party's demands- B. The potential for conflict- C. The lack of preparation- D. The tight schedule10. Question 10:- What is the speaker's view on the company's expansion plans?- A. They are too ambitious- B. They are well-planned- C. They need more resources- D. They are too conservative#### Section B: Long Conversation (共5题，每题2分)11. Question 11:- What is the main purpose of the conference call?- A. To announce a new partnership- B. To discuss a potential acquisition- C. To address financial concerns- D. To plan a product launch12. Question 12:- What is the speaker's opinion on the current market trends?- A. They are favorable for growth- B. They indicate a downturn- C. They are unpredictable- D. They require caution13. Question 13:- What does the speaker suggest to improve customer satisfaction?- A. Implementing a loyalty program- B. Offering personalized services- C. Reducing product prices- D. Enhancing product quality14. Question 14:- What is the speaker's concern about the new project?- A. The timeline is too tight- B. The budget is insufficient- C. The team lacks expertise- D. The project scope is unclear15. Question 15:- What is the speaker's strategy for managing risk in the new venture?- A. Diversifying investments- B. Conducting thorough research- C. Seeking expert advice- D. Insuring against potential losses#### Section C: Passage Listening (共5题，每题2分)16. Question 16:- What is the main theme of the passage about international trade?- A. The benefits of globalization- B. The challenges of cross-cultural communication - C. The impact of trade agreements- D. The role of technology in trade17. Question 17:- According to the passage, what is a key factor in successful negotiations?- A. Strong bargaining power- B. Cultural sensitivity- C. Clear communication- D. Legal expertise18. Question 18:- What does the passage suggest。
《英语听说》期末考试试卷附答案
《英语听说》期末考试试卷附答案一：朗读以下句子：（期末考试将由以下句子中随机抽出5个句子进行考核）（5小题*10=50）1. What I was being blamed for, it turned out, was a newspaper strike which made it necessary to hand-deliver the advertising inserts that normally are included with the Sunday paper.2. There was a short, thoughtful silence. Then he said, “Dad, you have just worked a profound change in my personality.”3. Energy is the currency of the ecological system and life becomes possible only when food is converted into energy, which in turn is used to seek more food to grow, to reproduce and to survive.4. It is probably less well known that even with their stored fat, wild animals spend less energy to live in winter than in summer.5. Now, Shaw is exaggerating, but there is something in what he says, and the question is worth following up, for the sake of the light it throws on modern knowledge.6. This is a credulous age, and the burden of knowledge which we now have to carry is partly responsible.7. At times, they see important reasons to lie for the patient’s own sake; in their eyes, such lies differ sharply from self-serving ones.8. We are becoming increasingly aware of all that can befall patients in the course of their illness when information is denied or distorted.9. Tuesday morning found me in the kitchen, fumbling with the lid of the doughnut box, when I heard my father say something about the World Trade Center.10. Our destiny offers not the cup of despair, but the chalice of opportunity. So let us seize it, not in fear, but in gladness.11. Do something such as planting more trees, equipping cars with pollution-control devices and learning to recycle natural resources to improve the present situation. 12. In the way of conquering and exploiting, human being got what they currently need, but they forgot to protect the nature in the way of conquering.13. By using the intelligent information inquiry system in any station on this line, you can find exact information about transfers to public buses, and information about the weather, bulletins, and the timetable of this line.14. As part of the campaign to deal with the gender imbalance, the government had banned all gender identification tests that not medically essential, and has outlawed sex-selective abortions.15. Studies say that the population trends pose significant barriers to European’s 21st century goals of full employment, economic growth and social cohesion.16. With the advent inventions like cell phones and hand computers it is becoming more and more difficult to escape from work—the boundaries between work and leisure are gradually becoming blurred.17. Most people hold that going to classes is a very good an irreplaceable way for students to obtain knowledge and skill.18. A good college education opens students’minds to their possible futures. And education is a prelude to research and the final choice of a vocation.19. with the emergence of much elder population, our society must take some measures to meet the needs and requirements of the aged.20. It wasn’t mere luck that an airline passenger with precisely the right physical skills to abort one of the terror missions happened to be on the only plane hijacked that day where there was an opportunity to do that.二：朗读以下段落：（期末考试将由以下内容中随机抽出1个段落进行考核）（1小题*20=20）1. Somewhere or other —I think it is in the preface to Saint Joan —Bernard Shaw remarks that we are more gullible and superstitious today than we were in the Middle Ages, and as an example of modern credulity he cites the widespread belief that the earth is round. The average man, says Shaw, can advance not a single reason for thinking that the earth is round. He merely swallows this theory because there is something about it that appeals to the twentieth-century mentality.2. To speak truly, few adult persons can see nature. Most persons do not see the sun. At least they have a very superficial seeing. The sun illuminates only the eye of the man，but shines into the eye and heart of the child. The lover of nature is he whose inward and outward senses are still truly adjusted to each other, who has retained the spirit of infancy even into the era of manhood. His intercourse with heaven and earth becomes part of his daily food. In the presence of nature, a wild delight runs through the man, in spite of real sorrows. Nature says, he is my creature, and maugre all his impertinent grieves, he shall be glad with me. Not the sun or the summer alone, but every hour and season yields its tribute of delight.3. Sharp conflicts are now arising. Patients are learning to press for answers. Patients’ bills of rights require that they be informed about their condition and about alternatives for treatment. Many doctors go to great lengths to provide such information. Yet even in hospitals with the most eloquent bill of rights, believers in benevolent deception continue their age-old practices. Colleagues may disapprove but refrain from objecting. Nurses may bitterly resent having to take part, day after day, in deceiving patients, but feel powerless to take a stand.4. Old age is neither inherently miserable nor inherently sublime-like every stage of life it has problems, joys, fears and potentials. The process of aging and eventual death must ultimately be accepted as the natural progression of the life cycle, the old completing their prescribed life spans and making way for the young. Much that isunique in old age in fact derives from the reality of aging and the imminence of death. The old must clarify and find use for what they have attained in a lifetime of learning and adapting they must conserve strength and resources where necessary and adjust creatively to those changes and losses that occur as part of the aging experience. 三．按照以下话题准备2分钟的演讲稿：（考试将由以下内容中随机抽出1个话题考核）（1小题*30=30）1.Who are under more pressure and need more care, men or women?2.Do you want to be a celebrity? And tell the reasons.3.What is the power of education in your mind?4.Do you like the country life or city life? Why or why not?5.What’s you suggestions about environment conservation?6.Is organic food(有机食品) healthier?7.What will effect a successful job interview?8.How to solve the energy crisis?英语听说参考答案I.1. C2. A3. A4. A5. D6. C7. D8. C9. B 10.AII.1. C2. B3. B4. D5. D6. C7. B8. B9. D 10. BIII.1. T2. F3. F4. T5. T6. F7. T8. F9. T 10. FIV.1. C2. B3. C4. C5. C6. A7. A8. C9. C 10. C。
商务英语听说考试以及答案
《商务英语听说I》试卷及其答案（本试卷共2页，考试时间为90分钟）I. Give the English/Chinese Equivalents.（10×1=10分）1. 总部2. 年营业额3. 毛皮4. 环保的5. 圆形6.duty-free7.candidate8.public relations9.subsidiary company10.personnel departmentII. Interpreting the following conversation.(2×15=30分)1.A：你毕业于哪所大学？B：我毕业于山东外国语职业学院。
A：你什么时候毕业的？B：我2019年毕业的。
A：你学什么专业？B：应用英语A：你大学成绩怎样？B：还不错，平均分85分。
A：你的英语水平如何？B：我二年级通过了大学英语四级A：你希望起薪是多少？B：我想月薪3000元起。
A：你有什么问题要问我吗？B：你们的工作时间和福利待遇怎样？A：我们每周工作5天，偶尔加班。
我们的职员享受人寿保险、健康保险和每年13天的带薪假期，不包含公共假期。
每年年底，我们有奖金，奖金与工作表现和成绩挂钩。
B：我明白了。
A：面试就到这里吧。
2.A：想不到在这遇见你。
你好吗？B：还可以。
好长时间不见了，目前你在哪高就？A：我在一家中外合资企业当会计。
你呢？B：我现在是个体户。
我两年前就下海了。
我与朋友合开了家公司。
A：你们公司是搞哪一行的？B：我们专营化妆品。
不过现在生意很难做。
我们处于一种不赚不亏的状态。
你太太怎样？A：她下岗了。
她所在的企业半年前就倒闭了。
她现在正在找工作呢。
B：听到这我很难过。
请替我向她问好。
A：我会的，谢谢。
ⅢTranslating the following sentences(15×3=45分)1.我们公司是作外贸的。
2.这个产品是在国内外深受好评。
3.我把明天的预约推迟到下周三，你介意么？4.我可以问你几个个人方面的问题么？5.我的专业是英语，我辅修了国际商法。
《商务英语》期末考试试卷附答案
《商务英语》期末考试试卷附答案Ⅰ)Match each one on the left with its correct meaning on the right（2*10=20）1.motivation A. to make continual efforts to gain sth.2. pursue B. the action of obtaining, esp. by efforts of careful attention.3. mark up C. which by is its nature can not be known by senses,not clear and certain, not real.4. procurement D. the goods (freight) carried by a ship, plane orvehicle.5. intangible E. the amount by which a price is raised.6. cargo F. profit, interest.7. royalty G. the net value of assets or interest, invest.8. equity股本，资产净值H. not needing other things or people, taking decisionsalone.9. yield 投资收益，回报I. a share of the profits.10. independent J. need or purpose.Ⅱ)Fill in the blanks with the words or expressions given below and ifnecessary, put the word in the right form.（12*3=36）A. orientationB. diversifyC. seek outD.differentiate…fromE.take advantage ofF. undergoG. bring aboutH. correspondI. abandon J. amount toK. Come after L. approach1.That factory is trying to its products to sell in different markets.2. A successful businessman is always skilled in every possible opportunity.3. Reforming and opening to the world has great changes in our lives.4. Can you this kind of operating the others?5. Private firm going in for international business have a profit6. He his company and family and went away with all the money.7. The of winter brings cold weather.8. The manager’s words a refusal to the proposal.9. Company is always the best way to gain more while cost less.10. The city has many changes during the last ten years.11. Direct investment usually a firm has experience in exporting or importing.12. The goods don’t to the list of these I ordered.Ⅲ)Translate the following sentences into English.（44分）1.国际贸易有助于所有的国家促进经济的发展。
商务英语听说（第二版）参考答案u...
商务英语听说（第⼆版）参考答案u...Unit 6. Appointments and ArrangementsPart A. intensive listeningPhonetics: B A C B ADictation:1.I’d like to arrange a meeting to discuss our new order sometime next week.2.you’ll be having a lunch meeting with the department managers tomorrow.3.could you please put off the negotiation to Tuesday July 21st?4.the meeting is scheduled at 3 o\clock this afternoon in the conference room5.could we meet and discuss the matter in detail?6.I’m calling about Wednesday’s appointment we made yesterday.7.let’s draw up an agenda for our discussions together.8.I’m sorry I won’t be able to afford any time on the morning of nest Friday. Part B. Extensive listening Dialogues: C B B D C1.W: do you have anything particular to declare?M: No. I don’t think so. I haven’t got anything dutiable with me.Q: where does the conversation most probably take place? Conversation:Section A: C B C B ASection B:The 13th and 14th\ October\ the digital camera SK36\ the 15th\ New York Part C. Listening & Speaking Integration Conversation:Section A: T T T F FUnit 7. MeetingsPart A. intensive listeningPhonetics: B D C C ADictation:1.Is there anything interesting to see in this city.2.the temple has a history of more than 200 years.3.people living in overcrowded cities usually want to enjoy the natural scenery.4.when you travel, it’s better to get some travel insurance in case of an accident.5.would you care for sth to drink before going out.6.I expect to get back this evening at 4:30.7.they were built at the beginning of the 15th century.8.the total area is 720000 square meters.Part B. Extensive listeningDialogues: B C A C A1.M: I’ve got a job offer in P&J Chemicals. Do you think I should take it?W: well, I’m not quite familiar with it. You’d better do some research on the internet. Q: what does the woman think of P&J Chemicals?Conversation:Section A:1.boss and secretary2.it’s Thursday 17 March3.from 9:30 to 12:004.all the branch managersPart C. Listening & Speaking IntegrationConversation:Section A1.he is in charge of Marketing Department.2.he is going to talk about the launch of our new product.3.three. They are the current market situation, their new product, the problems and recommended solutions.4.about 15 minutes.5.he’ll try to answer any possible questions.Unit 8. Business VisitsPart A. intensive listeningPhonetics: B C D A DDictation:1.Don’t hesitate to let us know if you need anything.2.our manager sent me here to invite you to our dinner party.3.we’ll be very happy if you can come to our get-together.4.would it be convenient if I call on you at 3:30 this afternoon.5.I’ll be expecting you at 10:45 in my office.6.I won’t be free until next Wednesday.7.let’s set a day to continue our talk.8.we’ve arranged our schedule without any trouble.Part B. Extensive listeningDialogues: C B C C B1．W: Do you think we should put an ad in the newspaper for the new product? M: by all means.Q: what does the man think of n ad in the newspaper?Conversation:Section A: F T F T FSection B:1. a lot of help since I came here2.I’d like to visit some factories3.have a satisfactory cooperation together in the future4.scenic spots you want to see in China5.visit the factory this afternoonPart C. Listening & Speaking IntegrationSection A: B D B B DPart A. intensive listeningPhonetics: B C A C CDictation:1.I would like to make some changes to my schedule.2.could you tell me about the flights to Paris, please?3.I’d better take my leave, so you can have a rest.4.it’s very thoughtful of you to have arranged all this for me.5.wouldn’t you like to spend an extra day or two here?6.I wonder if it is possible to arrange shipping for us.7.may I propose a toast to our distinguished guests?8.how nice of you! I’ll be delighted to go.Part B. Extensive listeningDialogues: B C B B D1.M: How many do you intend to order?W: I want to order 900 dozen.M: the most we can offer you at present is 600 dozen.Q: how many can the woman order?Conversation:Section A: D B H A FSection B:1.managed to\so much easier\ I didn’t get to sleep2.one delay after another\at Customs\my luggage3.so friendly\definitely come back4. a perfect plan\ a bit too heavy5.point of view\ got through\ make some progress\a decision Part C. Listening & Speaking Integration Section A: F F T T TPart A. intensive listeningPhonetics: A C A B DDictation:1.we have a rather comprehensive subway system.2.he who hasn’t been to the Great Wall is not a true man.3.there are tens of thousands of people coming to the Great Wall everyday.4.this has certainly been a useful experience for both of us.5.the train is 15 minutes behind schedule.6.one yuan and a half for the ordinary bus and two yuan for the air-conditioned bus.7.how often does No. 108 bus run at this time of day?8.I hope my visit does not cause you too much trouble.Part B. Extensive listeningDialogues: B B D A C1. W: Do you think we should park the car downtown?M: it’s hard to find a place.Q: what does the man mean?Conversation:Section A: B C B A DSection B:1.more than two thousand years ago, it was built during the Warring States Period in475-221 BC.2.to prevent invasions of nomadic people from the north.3.the average height is 7.8 meters.4.the average width is 6.5 meters at the base and5.8 meters at the top.5.they are called alarm tower or beacon towers. In ancient China, people used themto communicate and give border alarms by igniting bonfire.Part C. Listening & Speaking IntegrationSection A: T T F F FTest IIPart A. intensive listeningPhonetics: C B A C D B B D B ADictation:1.I won’t be able to keep my appointment with you on Friday.2.guest are inclined to feel that they are not highly regarded if the invitation isextended only two or three days before the party date.3.the relationship between the shop assistant and the customer should be friendly.4.lots of hotels have special facilities for conventions.5.door-to-door selling is welcomed by some people bur dislike by others.6.if you are in a hurry and you want to have a quick meal, there is no better placethan a self-service restaurant.7.I’m thinking of going on holiday somewhere this summer vacation.8.I like traveling by ship because sea travel is a leisurely form of travel.9.if we are going to double the order, what will be the price for the goods?10.total loss implies the goods are lost or become worthless.Part B. Extensive listening-----Dialogues: D A D B B1. W: Jack, have you finished your research paper for economics?M: not yet. I always seem to put things off until the last minute.Q: what are they talking about?Passage:An art\construction\deliberate\techniques and strategies\equitable adjustment\time and cost\a relief\break away from\pressures\innovation and personality Conversation: F T T T FPart C. Listening & Speaking IntegrationSection A:T F F T F。
商务英语口语考试答案（样例5）
商务英语口语考试答案（样例5）第一篇：商务英语口语考试答案商务英语口语期末考试答案Ⅰ.选择方框内单词并用其适当的形式填空。
1.delivered2.resign3.exhibitors4.disclose5.availableplaints7.appointment8.return9.recruited10.quantityⅡ.情景对话填空（10分）Dialogue 1May I have your catalog?May I have your business card?Dialogue 2What can I help you?may I speak to Mr.Hu?let him knowⅢ.翻译（10分）1.He is off today._2.Everyone coming back from an overseas business trip suffers from jet lag.3.The customer ordered 100 meters of this cloth.But we have only 30 meters in stock._______________________4.他正在出差。
(business trip)5.我明天下午带你参观我们的工厂。
（show sb.around）第二篇：商务英语口语考试题目和答案第五个What are the positive and negative qualities of leaders? Every leader has positive and negative qualities.This is because few leaders are absolutely terrible and no leaders are absolutely perfect.Leaders tell people what to do and how to act.This means that leaders need to have good character,such asstanding behind your rules and regulations;understanding your staff ,and the ability to look at information and quickly make a clear decision.But there are also negative qualities, such as ignoring your employees, do not listen to others, hesitant.第四个What is us business protocol? The most important business protocol is timing.you must arrive at business meetings on time.Only a 15-minutes delay because of traffic problem is allowed.And the next is greetings and polite conversation, including shaking hands, introductions.And you don’t h ave to exchange business cards unless there is a reason to get in contact later.And you mustn’t smoke in many public spaces.The gift shouldn’t be given until the meeting is st but not least , you should write a short thank you note to your host and hostess.You don’t have to give a gift but flowers and wine are appreciated.第三个Whatare the bad qualities of an organization? There are still some bad qualities such as bureaucratic ,centralized, conservative , impersonal in an organization.They will make the organization dissolved.And we should try our best to avoid them.that is very important.第二个What are the advantages of globalization? Globalization has several advantages on the economic, cultural, technological, social, and other aspects.We can buy goods and services with alower price.And we can find moreemployment opportunities to work.We have the chance to understand other countrys culture, technology and sct.All in all,the globalization has many advantages for us.第一个Why do some people like or dislike brands? People like the brands because of its quality, its details and its guarantee on credit.If we have brands clothes or other things , we maybe have a good feeling and think we are better than others.The reasons why people don’t like brands maybe its higher price.And most of people cant afford to pay it.And some people think its wrong to compete buying brands and Ordinary brands can also meet the needs.So they don’t like the brands.第三篇：2012 商务英语口语考试话题商务英语口语考试准备话题1.Have you ever experienced a situation in which the customer care was very good? What do you think makes good customer care? Yes, I have ever experienced a situation in which the customer care was very good.And in my opinion a good customer care is to serve the people by heart and make every effort, that means he or she should be professional and friendly.Even when a situation is not easily resolved, a caring and motivated person can usually find a way to help.So a good customer care is not to say “sorry, i can't” with smiling.2.What is customer loyalty？Are you a loyal customer? Why or why not?Customer loyalty is that the customer frequently uses the same company or buys the same product.Yes,I am a particularly loyal customer to the ICBC(industrial and commercial Bank of China)first of all, because they are extremely convenient to use.I can do all my banking over the phone and I can do this at any time of the day.I can find how much money there is in myaccount.I can pay all my bills.I also think the staff are very professional and very friendly.3.What kind of company can be called multinational? Please show one example of multinational and describe it briefly.Multinationals are companies which operate in a number of countries.And it often has a complicated structure.There is usually a parent or holding company.For example, the Mcdonald's.It is the world's largest hamburger restaurant company.And it has over 19000 restaurants in 100 countries.And the company logo is “We are committed to providing high quality food”.4.Have you ever used the Inte rnet to shop? Compared with the traditional shopping, what are the advantages and disadvantages of Internet shopping? Yes, I have ever used the Internet to shop.advantagesϖConvenience: open for 24 hours ϖReduced number of traditional middlemen ϖReduced transaction costs ϖLower prices and greater variety for the consumer ϖ No sales tax paid ϖVery transparent market/ a big threat to the survival of traditional retailing outlets ϖSpeedup in the distribution of products, particularly digital goods(written, music, image, software)disadvantagesϖ Unable to be touched for quality or tried on for comfort ϖReduced social interaction(people still need and enjoy the social experience)ϖInsecurity of the payment process(credit card information/be divulged over the net/secure electronic payment systems/software developers, banks, and credit card companies)Yes, I have.Advantages: Shopping on the internet is convenient, and I don’t have to go out.I can compare a variety of things selling on line.Disadvantages: Consumer protection is difficult to rengulate on the Internet, and the consumers may get cheated.And consumers can see the goods, but they can’t touchor try to use the googs.5.What is retailing? Can you list at least 3 types of retail outlet and say the characteristic of each respectively? Retailing is the provision of goods and services to the customer.For example, supermarket, hypermarket and specialist retailer.The supermarket is a large self-service shop selling food and drink and also small household items.The hypermarket is a very large supermarket often located on the edge of a town or city.The specialist retailer is a shop which only sells one type of product, usually of high quality.6.What are the four ways in which advertising can work? If you are give n “Dyson vacuum cleaner”, how to introduce it to your target customers? Advertise can inform or persuade or remind or motivate.Obviously the type of ad depend on the products.So take the “Dyson vacuum” for example, The silver-grey body, like machined aluminium, resembles a piece of aircraft technology.Yellow is used to highlight the important parts and give it a sense of fun.And most important, it is now the Britain's best-selling vacuum cleaner.Just have a try, you will feel surprised.7.What are the workplace cultures in Britain and Spain? What do you think is the workplace culture in our country and why do you think so? It is said that the British live to work and the Spanish work to live.It means that the Spanish work in order to enjoy their lives far more than the British do.I think in our country the workplace culture depends on the individual.Some people pursue a busy life and work all day, and they think it is their life.While others prefer to live a comfortable life and they just work in the work hour, and they just believe that work is a way to make a living, people should enjoy life.8.Many everyday brands used by people can have varying prices throughout the world.What do you think are the possible factors which caninfluence price? T ake a factor as example, and say why it can influence price.In my opinion, some of the variations in price are due to the differences in exchange rates, some are due to the differences in local raw materials and production or shipping costs, and some are due to variation in taxes.And for some brands it may be that multinational companies are charging what they think the market will bear.Also it may be because the salaries are different.For example, if the salaries are low and then people won't be able to the expensive things.So the price should be low.9.What is unique selling point? If your company wants to launch a new product “Lucky Cola”, what do you think can be the unique selling point(s)?Unique selling points differentiates your product or service from those of your rivals;It is the one thing that singles you out from the competition.It may present a point of view, a promise or a deal that no one else makes;or it may be a benefit applying to just your business, product or service.Take the Lucky Cola for example, I thi nk it can be the “lucky”, if you drink the Lucky cola, you will be lucky.This is the unique selling points of “Lucky cola”.10.What would you like to do after you finish your studies? What are you doing now for the preparation of your future plan?I want to work as an electrical engineer in the GE after i finish my studies.In order to get the registered electrical engineer certificate someday, I am now studying very hard for the knowledge preparation and I also attend training course to make thorough preparations.And i try to attend a lot of activities in order to be mature and improve interpersonal skills.第四篇：2012商务英语口语考试话题商务英语口语考试话题1.Have you ever experienced a situation in which thecustomer care was very good? What do you think makes good customer care? Customer care involves putting systems in place to maximize your customers’ satisfaction with your business.It should be a prime consideration for every business-your sales and profitability depends on keeping your customers happy.Being quick , friendly, helpful, courteous, knowledgeable, considerate and professional can make good customer care.I’ve experienced many situations in which the customer care was very good.What most impressed me is going to buy my notebook last year.When they know that I want to buy a notebook, they introduce their product friendly.Although I asked them many questions, they were very patient all the time.At last I decided to buy their product, they gave me many presents.So I think their customer care was very good.2.What is customer loyalty？Are you a loyal customer? Why or why not? The customer frequently uses the same company or buys the same product.Yes, I’m a loyal customer.For example, most of my cloth is from the same company.And I always go to the same restaurant.There is no doubt in my mind that the quality in the product is what has kept me as a loyal customer.And their customer care is also very important.If their quality of the product and the customer care are good, I usually become their loyal customer.3.What kind of company can be called multinational? Please show one example of multinational and describe it briefly.A company or corporation operating in more than two countries.I know a multinational company which all the people know.It is the Apple company.Apple designs and creates iPod and iTunes, Mac laptop and desktop computers, the OS X operating system, and the revolutionary iPhone and iPad.The founder of Apple company Steve Jobs has became the idol of many Chinese.They work manydays to buy a Iphone.So the Apple is very popular.4.Have you ever used the Internet to shop? Compared with the traditional shopping, what are the advantages and disadvantages of Internet shopping? Yes, I often use the Internet to shop.1.Can save some money 2.Can have more choices3.Need n’t spend time parking4.Needn’t carry goods back home personally5.Can do shopping at any time1.Can’t see, touch, smell the goods.2.Can’t get goods immediately.3.Difficult to have the same consumer protection as buying goods from solid shops.4.Personal information may be disclosed.5.May be given the wrong goods or the fake commodities5.What is retailing? Can you list at least 3 types of retail outlet and say the characteristic of each respectively? The final step in the whole distribution channel;no middlemen between buyers and retailers.1.Supermarketa large self-service shop selling food and drink and also small household items 2.hypermarket a very large supermarket often located on the edge of a town or city 3.shopping centre/mall A covered area with shops, supermarkets and restaurants 4.department store a large shop with many departments or sections---each department sells a different type of goods5.specialist retailerA shop which only sells one type of product, usually of high quality 6.chain storeone of a group of shops owned by the same company6.What are the four ways in which advertising can work? If you are given “Dyson vacuum cleaner”, how to introduce it to your target customers? Advertising can inform or persuade orremind or motivate;Dyson vacuum cleaner uses grey and yellow.The silver-grey body, like machined aluminium, resembles a piece of aircraft technology.Yellow is used to highlight the important parts and give it a sense of fun.And the inventor of the cleaner won the European Desigh Prize.The cleaner does not use bags to collect dust.7.What are the workplace cultures in Britain and Spain? What do you think is the workplace culture in our country and why do you think so? The British live to work and the Spanish work to live.“Live to work” obviously implies that one works happily each day and they regard their work as a pleasure.While “work to live” implies something more heavy.I think in our country people work to live.They regard work as a way of making a living.The purpose for which they work is to kill time or to make enough money to support themselves and their families.They often consider work as what they have to do.So they can’t pick up pleasure and enjoyment from their work.Such people, once they can afford to support themselves and their families, perhaps quit their work.8.Many everyday brands used by people can have varying prices throughout the world.What do you think are the possible factors which can influence price? Take a factor as example, and say why it can influence price.Exchange Rate / Taxes / Labor cost / Raw material cost / Shipping cost / Demand and Supply Purchasing Power , etc.Availability of raw materials can greatly influence the prices.For example, water in our country is too much, so the price of water in our country is very low.But in some African countries, water is very poor.So the price of water is as high as the price of oil in our country.9.What is unique selling point? If your company wants to launch a new product “Lucky Cola”, what do you think can be th e unique selling point(s)?It differentiates your product or service from those of your rivals;It is the one thing that singles you out from the competition.It may present a point of view, a promise or a deal that no one else makes;or it may be a benefit applying to just your business, product or service.Like Pepsi-Cola and Coca-Cola, Lucky Cola will become the third biggest cola company in the world.The “lucky” in lucky cola can imply that the lucky cola can give you good luck.It is very kind for people to hear the name.So this can be regarded as a big unique selling point.10.What would you like to do after you finish your studies? What are you doing now for the preparation of your future plan? Go abroad, study further, go to work.I plan to go to look for a job after I finish my studies.What I do now is paying attention to my studies.I think if I have a good grades, I will get a better job.And then I usually surf on the Internet to look for the information about my第五篇：常用商务英语口语文章来源：百度文库标题: 常用商务英语口语的学习要点是什么关键词: 常用商务英语口语导读: 常用商务英语口语是许多的朋友一直想要了解到的一类内容，为了更好的学好这些内容，我们就要从下面的文章中进行更多的认识，请看下文中对于常用商务英语口语的学习要点有哪些解读。
商务英语期末考试参考答案
商务英语期末考试参考答案说明：商务英语期末考试有五种题型：一、中英短语互译已经全部总结，见下文二、问答题已经提供了参考答案，仅供参考，见下文三、案例分析题请根据题目要求自行准备四、英语段落翻译中文已经注明，请自己翻看商务英语教程五、写作请根据题目要求自行准备1、中英短语互译（详见商务英语课件——每个PPT中的短语部分）PPT1：1. individual proprietorship个体经营，独资企业2. convertible bonds 可转换债券3. memorandum of association 公司章程4. monopolistic competition 垄断竞争5. business credit 商业信用1. 财政资源 financial resources2. 有限责任公司 limited company3. 销售收入 sales revenue4. 有形商品 tangible goods5. 流动资金 working capitalPPT2：1. flexible manufacturing system 弹性生产系统2. fractional reserve system 部分准备金制度3. credit instruments 信用工具，信用票据4. bull market/bear market 牛/熊或多头/空头市场5. manufacturing process 制造工艺1. 厂址选择 facility location2. 库存控制 inventory control3. 总支出 aggregate expenditures4. 股权证/权益证 equity instruments5. 财务管理 financial managementPPT3：1. performance appraisal 绩效/业绩评估2. promotion-from-within 内部提拔3. skills inventory 技术库存4. macroeconomic ramification 宏观经济衍生物/结果5. closed-end fund 封闭式基金1. 项目生命周期 project life cycle2. 软技能和硬技能 soft skills and hard skills3. 补偿制度 compensation system4. 开放式基金 open-ended fund5. 优先股 preferred stockPP4：1. profit-oriented objective 利润导向的目标2. marketing intermediary 营销代理商3. channel of distribution 销售/分销渠道4. persuasive advertising 劝诱性广告5. source credibility 信息源可信性1. 营销组合 marketing mix2. 产品生命周期 product life cycle3. 资本回报率 return on capital4. 定量调查 quantitative research5. 通过速率 pass-along ratePP5：1. credit obligation 债权责任2. retained earnings 留存收益3. current/quick ratio 流动/速动比率4. common/preferred stock 普通/优先股5. capital budgeting and capital expenditure 资本预算与资本支出1. 净现值 net present value2. 股东权益shareholders’ equity3. 兼并与收购 merger and acquisition4. 股票期权 stock option5. 有限责任 limited liability2、问答题：包含5个小题（其中PPT4出三个问题、PPT2和PPT5各出一个问题）（注：一下文字中红色字体为答案）备注：答题时如果是用What is提问的请用It is...回答答题时如果是用What are提问的请用They are...回答PPT2：1. What is a project? (IPPM) IPPM第4页右下角答案：It is a temporary endeavor undertaken to create a unique product, service, or result.2. What is project management? (IPPM)IPPM第5页第7-8行答案：It is the application of knowledge, skills, tools and techniques to project activities to meet project requirements.3. What tradeoffs need to be made when managing a project? Give a brief description of each. (IPPM) IPPM第5页第11-14行答案：They are scope (size), quality (acceptability of the results), cost and schedule.4. What are the nine project management knowledge areas? Describe them briefly. (IPPM)IPPM第10页中间位置5. What is capital? What is finance (3 aspects)? (p47.ib) 答案：The money needed to start and continue operating a business is known as capital. In general, finance is securingand utilizing capital to start up, operate, and expand a company.6. What are the four areas of production and operation control? Give each a brief description. (p19.cb) 商务英语教材第19页［10］第三行起PPT5：1. What are the four main financial statements?State their functions briefly. (TTTCK)答案参看PPT5答案：Financial statements: Balance Sheet, Income Statement, Retained Earnings Statement, Statement of Cash Flows Balance sheet: presenting the financial position of a firm at a particular point in time, money raised & money spent Income statement: information concerning the f irm’s profitabilityRetained earnings statement: detailing the changes in the retained earnings account for a certain periodStatement of cash flows: information about the cash receipts (收入) and disbursements (支付)2. What is Limited Liability? State its three aspects.(TTTCK)答案参看PPT5答案：It is a corporation is responsible for its own obligations, its creditors can look only to(指望) the assetsof the corporation to satisfy their claims, the owners’ total liability generally is limited to the amount they have invested in the corporation3. What are the four types of funding? (para.9 p45.cb)商务英语教程第57页（2）第4-5行4. What is the definition of financial management?(p55.cb) 商务英语教程P55 方框里面内容。
商务英语听说下(参考答案).doc
Unit OnePart I Lead-in1.1) An inquiry is a request for information.2)The importer usually inquires the exporter for information or an offer for the goods hewishes to buy.2・ A quotation is merely a notice of the price of certain goods at which the seller is willing to sell.3.1)B 2) C 3) APart II Listening & Speaking 1I Listening1 ・ Listen to the passage and fill in the blanks・customers; a newly established firm; business relations; all the necessary information; a new customer; channelsa.banksb.Chamber of Commercee. business houseg. trade directoryi.market investigationj. trade fairs and exhibitions2.Listen to the passage and fill in the missing information.the Commercial Councilor's office; a leading exporter; a good market in our country; price;terms of payment3・ Listen to the dialogue and answer the following questions.1)Who is calling the manager of the exporting department?John Smith from the Carter Trading Company.2)Why does he call the manager of the exporting department?He thinks that there might be some opportunities between the two companies・3)What does he ask the manager of the exporting department to do?He asks the manager of the exporting department to send him brochures and illustratedcatalogues.4.Listen to the passage and complete the notes・1)telephone, fax, or e-mail; the type of goods you are enquiring about; give a lot ofinformation about yourself; any particular items you are interested in2)specific and state exactly what you want; samples or patterns; invited to visit a showroom3)a prompt reply would be appreciated; a regular customer; quote competitive terms and offerconcessionsPart III Listening & Speaking 2I Listening1・ Listen to two passages and complete the notes.1)an action undertaken by buyers; to acquire product details; the prices of goods; the termsof payment; under what conditions the deal can be made; prompt, definite and helpful2)you should decide exactly what you want before you write; would be at a total loss torespond; without knowing your company's needs; should narrow down the type yourcompany would consider; 3,000 copies a month; 25 copies at any one time; what you arelooking for; you motivate her response2.Listen to a letter off inquiry and fill in the missing information.your inquiry of May 20; quoted; a range of designs and colors; in your market; catalogue;might be of interest to youII Interpreting(1)A: WeTe thinking of placing an order for Chinese tea with you.B: Which would you prefer, black or green tea?A: Both are very popular in my country. Could I have a look at your samples?B: Sure・ This is Oolong Tea from Fujian and Longjing Tea from the West Lake,…A: They are really very good in color and flavor. No wonder your tea has been well received by so many people・ Could you give me some indication of your price?B: Here is our price list. All the prices on the list arc subject to our final confirmation.(2)A: Good morning, sir.B: Good morning. I've seen your catalogue and Fm interested in your Flying Pigeon Bicycle. I think this type of bicycle will have a ready market in Canada・This is a list of myrequirements・ Could you quote us your lowest price CIF Vancouver?A: We generally quote on a FOB・ basis. Just a moment. Fll work it out for you.(3)A: Hello!B: Hello! Pve seen your catalogue and Pm interested in some of your products.A: You chose well. These products are selling well in your neighborhood. I believe they will have a ready market at your end・B: Could I have a look at your samples?A: Sure・ Here you arc・B: I'm very pleased with your products. I'm considering placing an order as long as your terms and conditions are acceptable.A: Here is our price list. These products are in great demand at present. So place your order early if at all possible•Part IV Supplementary Reading1. A sales enquiry can be generated in a number of ways・ It can be a phone call, a letter,call for tender, fax or e-mail, or it may be as a result of contact by a representative,through your advertising, or direct marketing・2・ Sales enquiries can be divided into active enquiries and passive enquiries・3 • To take the active role.4.1) Decide whether we can do what is required, and also whether we should do it.2)Produce an estimate or price accurately and quickly.3)Have a process for keeping the customer informed at various stages of the process・4)Have a well-defined system of authorization, that does not impede progress, but doesensure decisions are made by the right people・5.Generally the steps are estimating, pricing, and proposal.Unit TwoPart I Lead-in1 ・ Match the following currencies with their abbreviationsAustralian D)llar AUDCanadian Ebllar CADHong Fbng Ebllar HKDNew 血land Dollar NZDU.S. Ebllar USDSwiss Franc SFrEuro Dollar EURGreat B itain Pound GBPJapanese Yen JPYSingapore Dollar SGDRenminbi RMMatch the Incoterms with their Chinese equivalents.CFR ( Cost and Freight) 成木加运费CIF ( Cost, Insurance and Freight) 成本,保险费加运费CIP ( Carriage and Insurance Paid To) 运费和保险费付至CPT ( Carriage Paid To) 运费付至DAF ( Delivered at Frontier) 边境交货DDP ( Delivered Duty Paid) 完税后交货DDU ( Delivered Duty Unpaid) 未完税交货DES ( Delivered Ex-Ship) 冃的港船上交货DEQ (Delivered Ex-Quay) 目的港码头交货EXW (Ex-Works) 工厂交货FAS ( Free Alongside Ship) 船边交货FCA (Free Carrier) 货交承运人FOB ( Free on Board) 船上交货3.Open(10) (11) (12)4. OpenPart II Listening & Practice 1I Listening1 ・ Listen and write down the following quotations.1) AUD DO per dozjn EXW Guangzhou(2) CAD 2(® per kilogram FCA Guangzhou(3) EUR 137 per st FOB Sianghai(4) JPY 597 per uni FAS Shanghai(5) HKD 1(7 per pece CFR H )ng K )ng(6) SGD 463 per nitric t )n CIF Sngapore(7) USD 800 per st CPT Geneva(8) CHF 2,629 per kilogram CIP Geneva(9) USD 325 per st Delivered a 8no-Mongolian frontierEUR 317 per piece DES MirseillesGBP 500 per unit DEQ LondonEUR 3© per nctric t )n Delivered at 5 Maple Road, Bonn, Duty Paid(13) EUR 1,000 per metric ton Delivered at Maple Road, Bonn, Duty Unpaid2. Listen to the passage and fill in the missing words or expressions ・1) offer; goods; a firm offer; non-firm offer; quality or specifications; details of prices; terms of payment; packing; buyer; counter offer; offer — counter offer — counter-counter-offer2) exporting; revenue; Appropriate pricing; establish all relevant market data; a particular market area; adjust prices; supply and demand; rising or falling; profit margin; The quality and quantity of the products; fluctuations3. Listen to the passage and complete the notes ・quotes a price; taxes; gross prices; net prices; legally binding; when prices tend to fluctuate; are subject to change; hold the goods for a certain time; to protect their reputation; discounts; a trade discount; a quantity discount; a cash discount; a loyalty discountPart III Listening & Speaking 2I Listening1. Listen and fill in the missing information.A. 1()() cases; 5 kilograms per case; at USD25; CFR European main ports; September, 2002; five days.B. 50,000 tons; USD 225;C. 200 kiograms; USD 120; FOB Shanghai.D. subject to our final confirmation; 8111 Pure Silk Fabrics; 382913-AB; 50,000 yards; inwooden cases; USD3.7 per yard CIF London; To be made in three equal monthlyinstallments; March 23, 2002; to be opened 30 days before the time of shipment;E.letter; reply; June 1; offer; 80 metric tons; 2002 Crop; USD765 per metric ton; June;transshipment; terms and conditions; insurance; 130%2.Listen to three paragraphs and fill in the blanks1)counter-offer; offer; sellers; consider2)buyers; bid; price; commodity; made3)an intermediary; the money; 2% of commission; price reduction; "special discount^;promoting and expanding sales; excluded from the export price.II Interpreting(1)A: Here is our offer for 1,000 cases of jasmine tea・B: Well, your price is too high to accept. ItUl be very difficult for us to make any sales.A: You must be aware that the price of jasmine tea has been increasing ・B: But Vietnamese suppliers give a lower price.A: Every one in the trade knows that our jasmine tea is far more superior.B: I don't deny the quality of your jasmine tea. But competition is keen. Manysuppliers are in fact cutting their prices trying to get a larger market share.A: So far, our product can handle the competition well. We，ve had many orders and more are coming・ It just shows that our product is competitive and our price is attractive.(2)A: Here is our price list. All the prices in the list are subject to our final confirmation.B: By the way, do you allow any commission?A: Well, our prices are quoted on an FOB net basis. As a rule, we don't allow any commission.B: But you know, we3 4 5re a commissioned agent. We do business on a commission basis.Commission transactions will surely help to push the sale of your products・A: Yet your order is really not large enough.B: What quantity would you consider to be a large shipment?A: USD 500,000 or over.B: Wow, really substantial. Well, Mr. Chen, this is our first transaction. Can you be more flexible and offer us more favorable terms? It might be possible for us to establish along-term relationship.A: O.K. Wc would grant you a 3% commission 讦you place an order of USD 400,000.B: We appreciate your concession very much・However, we can usually get a 5% commission from our European suppliers.A: Mr. Green, our price itself is already favorable・ Ii is for our future business that we make this exception. This is the best we can do.B: All right, weTl have to accept it.3A: Mr. Wright, here is our offer for 5,000 metric tons of grade A red beans, USD175 per metric ton, CIFC 5% Rotterdam.B: Your price is on the high side, Mi; Chang. It's impossible for us to conclude any transactions at this price.A: I don^t know why you think so. Frankly speaking, we wouldnY quote you such a low price if you were not our regular customcr. I bet you can't get such a favorable pricefrom other suppliers・B: We got an offer from a Thailand supplier yesterday. Their price is 3% lower.A: You must take the quality of our red beans into consideration. Every one in this trade is well aware that the Chinese Grade A red bean is of superior quality. So the price ofgrade A commodities of course must be higher than those of inferior quality. Besides,there is a strong demand for Grade A red beans. A lot of orders are pouring in from allover the world. Most of the importers think that our offer is reasonable. I believe youllmake profits buying at this price.(4)A: Your price is 5% higher than that of the last transaction.B: You know production cost has increased a great deal recently. We also need to consider upward trends when we fix the price.A: But it will be very difficult for us to persuade our clients to buy at such a price・ You'll have to reduce your price by 5%.B: Your counter-offer is far beyond my reach・ We can't stand such a big cut.A: We make this counter-offer based on the offers from other suppliers. We made inquiries to some suppliers at the same time and found that your price is higher than the othersuppliers ・B: Could we just put this problem aside? Could you give me an idea of the size of your order first?A: It will largely depend on the price you offer. If you could make a 5% reduction, we would place an order of 100,000 pieces.B: All right. Shall we move together? We reduce the price by 3% on the condition that you increase your order to 200,000 pieces. This is our rock-bottom price・A: O.K. Let，s call it a deal.Part IV Supplementary Reading1 • Pricing should be postponed un til all of the other aspects of the transaction have beendiscussed.2.By presenting a more comprehensive negotiating package in a well planned andorganized manner.3.The exporter should react positively by initiating discussions on non-price questions,instead of immediately offering price concessions or taking a defensive attitude・4.The importer may press the exporter to make a concession on quantity discounts,discounts for repeat orders and improved packaging and labeling (for the same price).5.The importer may object to the initial price quoted.Unit ThreePart II Listening & SpeakingI Listening1 ・ Listen to the dialogue and answer the following questions.1)Pillowcases, Article No. 201.2)2,000 pieces.3)No. Because pillowcases Article No. 201 are the best selling goods・ They are sold outfast every yea匚4)She has to pay a higher price in order to get 2,000 pieces・2.Listen to a passage and fill in the missing information.quotation of Nov. 15; with samples; quality; prices; place a trial order; Ladies' nylon pants;20,000 pcs; USD0.20/pc; USD4000.00; Bags; 500 pcs; USDl.OO/pc; USD 500.0(); a good market; place further and larger orders.3.Listen to a passage and decide whether the following statements are true or false・1) F 2)T 3) F 4) F 5)T 6)T 7) F 8)TPart III Listening & Speaking 2I ListeningI• Listen to three dialogues and decide whether the following statements are true (T) or false(F).1)F 2) F 3) F 4) T 5) F 6) F 7) T 8) F 9) F 10) T2.Listen to a passage and answer the following questions・1)To check that the products are available and to confirm the order with the custome匚2)No.3)The stock control systcm.4)You send an invoice to the customer.3.Listen to a passage and fill in the blanks・1)interest; to make enquires; place an order; publicizing and promoting; client; delivery;replacements; after-sales service2)letters, faxes or e-mails; a formal order; a firm order; terms and conditions; the articlenumber; the port of destination; the payment terms; execute the orderII Interpreting(1)A: We9ve received your inquiry, Mr. Smith・ But we are sorry to tell you that the goods you inquired for are out of stock. You'll have to wait for two months.B: Two months! It will be too long・ Our customers arc in urgent need of the goods・A: There's nothing we can do. Our products have been well received for their high quality and reasonable prices・ So demands have often been exceeding supplies・ Though we have tried to speed up production, we still can't meet the increasing demands・ So Fd like to recommend to you the HRF-279.B: Our clients are familiar with GSB-112, but not HRF-279. How do I know that it will sell well in our market?A: Don't worry. The HRF-279 has been selling well in Europe and in Southeast Asian countries・ I'm sure it will have a ready market at your end.B: I hope so.(2)(On the phone)A: We have received your sample and are very satisfied with it. We，11 be placing a trial order for 50,000 sets. The order form will reach you tomoiTow・B: We're glad to accept your order. May I remind you that the sample should be added as part of the first shipment.A: No problem・ Whenever we place an order, we always ask for a sale by sample agreement, so we can be sure of the quality of the product.B: DonY worry. Our products are always as good as the samples we send.A: Thank you. If they sell well in our market, I can promise you that substantial orders will follow.(3)A: Hi.B: Hi. Nice to see you. How's business?A: Not bad. How's everything?B: It is the off-season in my market, since spring festival has just passed・ I found that your sales of bicycles have been falling off lately, haven^t they?A: ThaFs because we have switched to car accessories.B: Then, are you still handling bicycles?A: I am, but not on a large scale. Are you thinking of placing an order for some bicycles?B: I'm considering placing an order for 50,000 sets if your price is workable・Part IV Supplementary Reading1."China，s entry into the WTO is a historic event for China^s opening and reform^, “astrategic decision by the Chinese government faced with the situation of economicglobalization, and conforms with the target of China，s opening & reform and theconstruction of a socialistic market economic system”. As a landmark historicaldevelopment, China's entry into the WTO symbolizes a new phase of China's opening and reform, and will have a significant and far-reaching impact on the economic and socialdevelopment of China in the new century.2.According to WTO rules, all WTO members have the right to enjoy equal and justtreatment, and have the obligation to observe the organization^ various regulations.3・ The Chinese government has promised (1) to reduce the import tariff of 5000 kinds of goods as of January 1st, 2002, bringing the overall tariff level down to 12% from 15.3%,Revocable 12C Irrevocable L/C Sight UC Usancc/timc L/C Documentary L/C Clean L/C Standby L/C Revolving L/C Red dausc I/C Reciprocal I/C 可撤销信用证不可撤销信川证即期信用证远期信用证跟单信用证光票/无跟单信用证备用/保证信用证循坏信用证红条款信用证对开/互开信用证with a reduction rate of up to 73%, (2) to eliminate the quota licensing management offoodstuffs, wool, cotton, acrylic fibers, polyester pellets, fertilizer, and some tires as of the 1st of January 2002. By January l s, of 2005, non-tariff measures for over 400 kinds ofgoods will also be eliminated・4.The Chinese government should perform the obligations of Notification and Inquiry.5.China should "make scientific analysis and comprehensive understanding of theadvantages and disadvantages, opportunities and challenges of entry into the WTO. When faced with advantages, take opportunities and make positive use of them; withdisadvantages, work hard and strive to avoid risk：Unit FourPart I Lead-in1.Match Column A with Column B2.Open3.Below is a sample of irrevocable letter of credit which illustrates the various parts of a typicalletter of credit.1.1.2.3.2.No.3.within 21 days from B/L date4.Questions for reflection1)T/T 2) opm account 3) L/C 4) D/P 5) L/C 6) escrowPart II Listening & Speaking 1I Listening1.Listen to a passage and fill in the blanks.the letter of credit; reliable; safe; buyers; sellers; buyers; the opening bank; finance; collection; Documents against Payment; Documents against Acceptance; expenses; procedures; a risk; actual payment; collecting; non-payment; shipping documents; D/P at sight; D/P after sight; immediate payment; D/P; make payment; 45; 90; the documents; pays; acceptance; promise; thefinancial standing of the importer is sound; have convinced; payment.2.Listen to the dialogue between the bank clerk and the customer and answer the following questions.1 ・ To make an investigation of the financial position of the Malaysian Trading Company.2.Yes.3.RMBY898 in total.4.The results of the investigation of the financial standing of the Malaysian TradingCompany3・ Listen to a passage and decide whether the following statements are true (T) or false (F)1)F 2)T 3)T 4) F 5) F 6)T 7)T 8) F 9) F 10) TPart III Listening & Speaking 2I Listening1.Listen to a passage and fill in the missing information.export; irrevocable letter of credit; at sight; 30 days before shipment; the 15th day; documents against acceptance; the payment method; through full discussion; our imports; payment by collection.2.Listen to a dialogue and answer the following questions.A.To discount a time bill.B. A ninety-day bill for USD 9,876,000.C.Yes.D.3・ Listen to a passage and decide whether the following statements are true (T) or false (F).1) T 2) F 3) F 4) T 5) TII Interpreting(1)A: When should we open the L/C?B: The L/C must reach us one month before shipment. Since the goods are supplied from stock, yoird better open the L/C as soon as possible, otherwise it may delay the shipment.A: If we open the L/C one month before shipment, it'll tie up our money. Would 15 days do?B: Fm afraid not. It'll take us a lot of time to get the goods ready and book shipping space.You can" expect us to make delivery within 15 days・A: When are you going to ship the goods?B: The goods will be ready at the end of January・ So if the L/C would reach us by January 1，we could deliver the goods in early February.A: Do you have any stipulations on the validity of the L/C?B: Wc generally require the L/C to remain valid until the fifteenth day after shipment.A: Can we use Citi Bank as our opening bank?B: No problem at all.(2)A: I'm Chen Qiang of the Guangdong Silk Import & Export Corporation. Fd like to talk to you regarding your order No. 123-456 with us.B: Is there anything wrong?A: Well, shipping space is all booked up. Pm afraid we can't deliver the goods on time.Could you extend the L/C until the end of this month?B: No problem, but please try your best to solve the problem. The goods are seasonal commodities; weUl have to meet the Christmas selling season.A: WeTl try our best to ensure delivery in Mid-October.B: Thank you very much.A: You9re welcome.・(3)A: So far we have already settled the problems of price, quality and quantity. Now what about the terms of payment?B: We only accept payment by irrevocable letter of credit payable against shipping documents ・A: Could you be more flexible and accept D/A or D/P?B: Fm afraid not.A: Frankly speaking, we have overstocked some other goods, and our floating funds are insufficient. It'll tie up our money to open an L/C.B: I quite understand your position. But the problem is that the world economic situation is going downward and the financial market is fluctuating. Wc have to do business onan L/C basis so as to be guaranteed・A: Then could you accept 50% payment by L/C and the balance by D/P?B: Sorry, we are not in a position to do that, yet we could olfer you more favorable terms of delivery instead・Part IV Supplementary Reading1 ・ An experienced exporting firm extends credit cautiously. It evaluates new customers withcare and continuously monitors older accounts・ Such a firm may wisely decide to declinea customer's request for open account credit if the risk is too great and propose insteadpayment on delivery terms through a documentary sight draft or irrevocable confirmedletter of credit or even payment in advance. On the other hand, for a fully creditworthycustomer, the experienced exporter may decide to allow a month or two to pay, perhapseven on open account.1)Cash in advance;2)Documentary letter of credit;3)Documentary collection or draft;4)Open account; and5)Other payment mechanisms, such as consignment sales.3・ Drafts that are paid upon presentation are called sight drafts・ Drafts that are to be paid at a later date, often after the buyer receives the goods, are called time drafts or date drafts.4.The exporter usually expects the buyer to pay the charges for the letter of credit, but somebuyers may not agree to this added cost. In such cases, the exporter must either absorb thecosts of the letter of credit or risk losing that potential sale. Letters of credit for smalleramounts can be somewhat expensive since fees can be high relative to the sale.5・In a foreign transaction, an open account can be a convenient method of payment if the buyer is well established, has a long and favorable payment record, or has been thoroughly checked for creditworthiness. With an open account, the exporter simply bills the customer, who is expected to pay under agreed terms at a future date・Some of the largest firms abroad make purchases only on open account.Exporters contemplating a sale on open account terms should thoroughly examine the political, economic, and commercial risks. They should also consult with their bankers if financing will be needed for the transaction before issuing a pro forma invoice to a buye匚Unit Five PackingL Lead-in1.Open2.Open3.I) gunny bags 2) foam plastic 3) keg 4) barrels5) (rate 6) ron dums 7) paper b堀s 8) (artonsIL Listening & Speaking 1I Listening1 ・ Listen to the first part of a passage and fill in the blanks・damage free, destination, quality wooden, customized, mode of transportation, certification, vapor, land shipment, measured, location, loaded, end products, securing2. Listen to the second part and complete the notes・Centrally located 5 miles from the International Airport; 5,50() 一30,000# forklifts, overhead cranes, a cherry picker and basic rigging tools, an assortment of saws and drills, as well as a fully equipped mobile packing unit; on call 24 hours a day, 7 days a week.3.Listen to a passage, and answer the following questions.1)To protect the commodity and keep it good in quality and intact in quantity in the circulationprocess and to increase the market value of the goods.2)Shipping packing is also called big packing or outer packing; the function of marketing packingis to protect the goods as well as to beautify and introduce them.Ill Listening & Speaking 2L Listening1. Listen to the ten sentences and write them down.1)We are to use plastic wrappers for each shirt, so they are ready for window display.2)Please use normal export containers unless you receive special instructions from our agents・3)The packing must be strong enough to withstand rough handling・4)As for the packing of the products, we'd like to use crates・5)For this kind of product we export, each item is individually packed in plastic sheets・6)Every 24 pieces are packed in a paper carton before shipping・7)This shipping mark indicates the total number of cases, the ordinal number of package andnumber of the bill of lading・8)Packing charge is already included in the price.9)Actually we keep making improvements in our method of packing in order to meet the keencompetition in the world market・10)Each carton is lined with wateiproof paper, so the contents cant be spoiled by dampness or rain.2.Listen to the dialogue and answer the following questions・1)Each jar will be wrapped by tissue paper placing in its individual decorative cardboard・ Thenwe pack the boxes in strong cardboard twelve to a carton, separated from each other bycorrugated paper dividers・2)They arc fragile commodities.3)Details of weight, symbols of warnings and directions such as USE NO HOOK, STOW AWAYFROM HEAT, DONOT DROP, and FRAGILE, as well as B's own marks.3.Listen to the passage and do the following exercises・A: 1)B 2) A 3)C 4)C 5) AB: Fill in the blanks according to the passage yoifve just heard.1 ・ standard cartons, corrugated rolls, air bubbles, plywood boxes, masking tape, plastic andsteel straps, buckles2. Frozen goods, Perishables, Consumable items3・ general cargo, personal belongings, packing, transportation, insurance facilitiesIL Interpreting(1)A: The safety of packing is something we always pay a lot of attention to. Especially for fragile commodities, wc'vc got to be extra careful. Otherwise, if something unexpectedhappened, we'd be responsible and it would cause you a lot of inconvenience, too.B: You' re right. But wouldn't it be safer to use wooden cases?A: Surely we can 讦you want us to, but the charge would be much higher.B: Then, let^ s keep using cartons・A: Sure, no problem. Cartons arc good enough for goods like this. You don9 t have to worry about it.(2)A: Fm so glad that we have the chance to do business togethe匚B: Me too・A: I made this special trip here this time hoping to have a look at the packing of our products because in the last shipment we received, there were a few items damaged by dampness・B: Fm sorry for that. But we have taken care of it.A: Could you be more specific?B: Although we are still using cartons, we have taken measures to prevent them from dampness. We have lined them with plastic sheets on the inside・ In addition, we've put a "keep dry" sign on the outside・A: That sounds good・(3)A: Do you niind if I give you a little suggestion about the inner packing of the products?B: No. Go ahead.A: Well, you know, packing affects the reputation of the products, and one important function of packing is to stimulate the buyer9s desire to buy. In addition, packing should give thebuyer an idea of what is packed inside・Your products arc good, but your packing doesn't look attractive enough to the buyer.B: Thank you very much. That's a good suggestion and we happen to have the same view. We have just improved our packing.A: Great! Would you let me have a look?B: Sure thing. Let's go to the sample room.IV Supplementary Reading1.No, not really.2.Customers often require rapid delivery, and faster handling speeds require protective packaging,while the packaging engineers and product designers would optimize the product-package。
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班别：姓名：学号：使用日期：年月
一．翻译：（40分）
1. mixed blessing 祸福参半的事物
2. multinational 跨国公司
3. headquarters 总部
4. core 核心
5. turnover 营业额
6. questionnaire 调查表
7. generosity 慷慨
8. representative 代表
9. scandal 丑闻
10. candidate 候选人
11．伦理，道德ethics
12．离题digression
13．社会保障金social security 14．精细生产lean production 15．利与弊pros and cons
16．进退两难的处境dilemma
17．奖惩办法carrot and stick
18．熟练使用英语的水平a working knowledge of English
19．福利政策benefits package
20．经营利润operating profit
二．写出下列年份，月份，分数或日期的英文表达方式（10分）1．1998 nineteen ninety-eight
2．9月23日September the twenty-third
3．69.3 % sixty-nine point three percent
4．10：45（时间）a quarter to eleven
5．3/7 three sevenths
三. 用以下句子填空(在括号中写出相对应句子的序号)(20分)
1．Just a moment, please? 2. Can he call you back?
3. No, it’s me again.
4. No, I’m afraid he’s in a meeting.
5. No, I’m sorry he’s not here.
6. Hello, Dr Lowenstein’s office.
7. Is it urgent? 8. Could you tell me your name, please?
9. Hello. 10. I’ll get back to him.
班别：姓名：学号：使用日期：年月
a( 6) b( 4) c( 1) d( 9) e( 3)
f(5 ) g( 7) h( 8) i( 2) j(10)
A: a
B: Could I speak to Dr Lowenstein, please?
A: b
B: Well, it’s rather important. Could you get him for me?
A: c
(Pause)
A: d
B: Ah, doctor…
A: e
B: Well, could you get…?
A: f
B: What do you mean? He’s not there? I have to speak to him. A: g
B: Yes, it’s fairly urgent.
A: h
B: Mr Levene.
A: i
B: No, I can’t be reached. j
四.阅读短文，回答以问题（15分）
South Korean singer and actress Jang Nara has a third album (专辑). It is called Dream of Asia.
The album has 26 songs. They are in five languages－Mandarin (普通话), Cantonese (广东话), Korean, Japanese and English.
Jang Nara says the Cantonese songs are the hardest to sing. On the album, she sings a well-known Chinese love song－The Moon Represents My Heart both in Mandarin and in Cantonese.
She also sings Our Dream. The song is to show her best wishes for the Beijing Olympic Games. ( B )1. Jang Nara comes from ______.
A. China
B. South Korea
C. Japan
( C )2. Jang Nara uses ______ languages to sing the songs on her new album.
A. 3
B. 26
C. 5
( A )3. Which song can show her best wishes for the Beijing Olympic Games?
A. Our Dream.
B. Dream of Asia.
C. The Moon Represents My Heart
( A )4. The writer mainly tells us something about______
A. Jang Nara
B. Jang Nara’s third album
C. Jang Nara’s dream
( C )5．Beijing Olympic Games was held in ______
班别：姓名：学号：使用日期：年月A. 2005 B. 2007 C. 2008
题目：Introduce one of your best friends。