速卖通客户沟通模版
速卖通快捷短语模板 -回复
速卖通快捷短语模板-回复
1. 感谢您选择我们的产品，您的满意是我们的追求！
2. 亲爱的买家，您好！您的订单我们已经收到，我们会尽快处理并发货。
3. 对于您提出的问题，我们会在24小时内给予回复，请您耐心等待。
4. 很抱歉听到您对我们的产品不满意，我们愿意为您办理退货或换货服务。
5. 请您在收货后及时确认并给出评价，您的反馈对我们非常重要。
6. 关于商品的详细信息，您可以参考产品描述或者联系我们获取更多帮助。
7. 如果您对订单有任何疑问，欢迎随时联系我们，我们将尽全力解答。
8. 祝您购物愉快，期待您的下次光临！
9. 请注意，由于国际运输的原因，货物可能需要一些时间才能到达，请您理解。
10. 如果您对我们的服务感到满意，希望您能推荐给您的朋友和家人。
11. 对于快递延误的情况，我们深感歉意，我们会积极与物流公司沟通解决。
12. 请确保您的收货地址和联系电话准确无误，以便我们能顺利将商品送达。
13. 如果您收到的商品有质量问题，我们承诺无条件退换货。
14. 感谢您的耐心等待，您的订单正在打包中，即将发出。
15. 我们一直致力于提供高品质的产品和优质的服务，希望能让您满意。
16. 如果您在使用产品过程中遇到任何问题，欢迎随时联系我们的客服团队。
17. 为了保护您的权益，建议您在签收包裹时检查商品是否完好。
18. 您的满意是我们前进的动力，如果您对我们的服务有任何建议，欢迎提出。
19. 谢谢您的支持和信任，我们会继续努力提升产品和服务质量。
20. 在速卖通购物，享受全球直邮，轻松购买世界各地的好物。
期待您的再次光临！。
亚马孙速卖通电子商务客服话术模板(参考)
产品颜色材质等不满意请顾客提供图片 产品功能不满意请顾客提供视频 退货地址 暂时无法送达，重新找运输 深表歉意，感谢理解 物品破损，寄回会承担邮费，建议折扣 20% 已经寄出无法修改地址 确认地址 取消订单并退款 已收到请求
提供中文姓名和地址
缺货等几天给15%折扣
和仓库核实，如果漏发将补发或者退款
确认订单 已发货不可取消，建议先签收后联系客服 回复感谢 刀具刷好评 私人定制比较慢 到达待取通知DHL 钱包等几天 我们已经收到您的订单不用担心 到达待取提醒 手表 物流10-30天未更新 物流30多天未更新 车库灯求好评 之前在度假，会尽快发货 手表反馈不一样 listing材质功能描述不符 没有收到图片请重发
c Dear customer, Dear customer,
Dear customer,
Dear customer, W Deearhacvuestroemceeirv,ed the notification of your order.Thanks for Dear customer, Dear customer,
Best regards, Customer Service Center-Lavender
service. vango520
Dear customer,
Thanks for visiting our website. We deeply apologize for this situation.if you want a refund, you should pay 30% of the product, because your product is manufacturing,Thank you for your understanding.
速卖通新手卖家-基础客户服务邮件模板
问询的处理-8
问询－价格(同意让价)
Dear, Thanks for your inquiry. As you are a new client for us / you are our most welcomed friend, we decided to accept your suggested price / offer 10% discount for the said product(s). Trust you would find the price has reached bottom in consideration of its quality. Wishing you a happy shopping with us.
问询的处理-9
问询－价格(数量折扣)
Dear,
Thanks for your enquiry and we are glad you are interested in our products.
Product: PC Girl Case for iPhone 5S (SKU:72156) Price: $4/pcs Minimum qty: 50 pcs Packing: PP package Shipping: 2-3 business days upon receipt of payment Shipped by: China Post We provide such favorable offer to try to become your reliable business partner. Looking forward to your prompt decision.
问询的处理-4
问询－产品是否有货
Dear, Thanks for your inquiry. Yes, we have plenty of such cases in stock. Could you advise how many pcs you want? 或 Sorry, the item you mentioned is just out of stock and it will be available in two weeks. Could you please check whether the following similar ones are also suitable for you? XXX, XXXX, XXX (link) Looking forward to your prompt reply.
速卖通客户营销话术
速卖通客户营销话术1.亲爱的客户，感谢您对我们的产品感兴趣！有任何问题，请随时向我咨询。
2.您好！我们的产品质量非常好，物美价廉，绝对物超所值！3.亲，我们的产品有很好的售后服务，放心购买吧！4.您购买我们的产品，我会为您提供额外的折扣优惠！5.最近我们有新品上市，品质更好，价格更实惠，您不容错过！6.为了感谢您的厚爱，我将为您提供免费的快递配送服务！7.您的满意是我们最大的追求，购买我们的产品，您绝对不会失望！8.亲，我们的产品适用于多种场合，是您的不二选择！9.您如果对我们的产品感兴趣，我会为您提供VIP优先处理服务！10.当然，我们的产品质量有保障，绝对让您放心购买！11.亲爱的客户，还在犹豫吗？现在购买我们的产品，可以享受特别优惠哦！12.快速下单，我们将立即为您安排发货，让您尽快收到心仪的商品！13.我们的产品颜值高，质量好，是您的最佳选择！14.使用我们的产品，您将体验到前所未有的舒适和便利！15.亲，购买我们的产品可以获得免费赠品哦！错过可惜！16.我们会定期推出新品，购买我们的产品，您可以持续享受到最新的潮流！17.购买我们的产品，原价返现给您，让您感受到超值的购物体验！18.您的满意是我们的最大动力，购买我们的产品，我们一定让您心情愉快！19.亲，我们的产品已通过严格的质量检测，非常安全可靠！20.您所购买的产品可享受到一年的质保服务，有任何问题我们将第一时间为您解决！21.我们的产品种类丰富多样，无论是您自用还是送礼都非常合适！22.购买我们的产品，您不仅可以获得优质商品，还能享受到完善的售后服务！23.亲爱的客户，您可以在我们的店铺中找到最适合您的产品！24.我们的产品经久耐用，您可以长期使用享受到它带来的便利！25.您购买我们的产品，我们将会为您提供专属VIP折扣！26.亲，为了您的购物体验更愉快，我们会提供全程跟踪配送服务！27.我们的产品设计独特，款式多样，可以满足不同人群的需求！28.购买我们的产品，您将获得专业的咨询和售后支持！29.亲爱的客户，我们的产品价格适中，让您享受到物超所值的购物体验！30.您购买我们的产品，我们将会以最快速度为您处理订单和发货！31.我们的产品质量有保障，是您放心购买的不二选择！32.亲，我们的产品具有多种功能，您会发现更多的惊喜！33.购买我们的产品，您可以享受到VIP专属的定制服务！34.您购买我们的产品，我会为您提供免费的终身保养服务！35.亲，我们的产品已经获得众多客户的好评，值得您信赖！36.为了感谢您的购买，我将为您提供额外的积分奖励！37.您购买我们的产品，我们保证原装正品，绝不卖假货！38.亲爱的客户，购买我们的产品，您将拥有年度内各类活动的优先参与权！39.我们的产品因其高品质而深受广大客户的喜爱，您一定不会后悔购买！40.亲，我们的产品有专业的技术支持，让您购买无后顾之忧！41.您购买我们的产品，我们将为您提供快速退换货服务，让您无忧购物！42.为了给您带来更好的购物体验，我们会不断优化产品和服务！43.我们的产品包装精美，适合送礼，是您体面的选择！44.购买我们的产品，我们可以提供个性化定制服务，满足您的特殊需求！45.亲，我们的产品性价比超高，是您购物的最佳选择！46.您购买我们的产品，我们将为您提供详细的使用说明和操作指导！47.我们的产品热销全球，您不买就真的错过了！48.亲爱的客户，您购买我们的产品，我们将全力以赴为您提供最优质的服务！。
速卖通快捷短语模板 -回复
速卖通快捷短语模板-回复
以下是“速卖通快捷短语模板”：
1. 您好，请问有什么我可以帮助您的吗？
2. 非常感谢您的询问，请稍等我为您查询一下。
3. 抱歉，目前该商品暂时缺货。
请关注我们的店铺，我们会及时更新库存。
4. 很抱歉，该商品不支持退换货，请您在购买前仔细阅读商品详情。
5. 客户先生/女士，请问您需要多少件这款商品？
6. 如果您有任何问题或疑虑，请随时联系我们。
7. 感谢您的支持和理解，我们会尽快安排发货。
8. 您好，请问您选择什么样的物流方式？
9. 您可以在订单详情页中找到您的物流信息。
10. 感谢您对我们店铺的关注，期待为您服务。
11. 很抱歉，我们目前仅支持在线支付。
12. 请确定您的收货地址是否正确，以确保包裹的准确寄送。
13. 您可以通过速卖通的聊天功能向我们发送您的退货申请。
14. 非常抱歉给您造成了困扰，我们会尽快解决您的问题。
15. 您可以在订单详情页中找到您的订单号。
16. 我们会尽快处理您的订单，并安排发货。
17. 如果您对收到的商品有任何问题，请及时联系我们。
18. 如果您对我们的服务满意，请给我们一个五星好评。
19. 我们会尽快处理您的退款申请，请耐心等待。
20. 如有任何其他疑问，请随时联系我们的客服团队。
速卖通客户沟通模版
客户沟通邮件模版提醒买家付款：Dear customer:Thank you for your order.The item you selected is a high quality one with competitive price. You would like it.Instant payment can ensure arrangement to avoid short of stock.Thank you and awaiting your payment.买家付款后-有货Dear Valuable Customer;Thank you for choosing our products.Your item will be arranged within 24-48 hours to get courier No. And it would take another two days to online for tracking.We would check the product quality and try our best to make sure you receive it in a satisfactory condition.Thanks for your purchase again and we will update courier No. to your soon买家付款后-无货Dear Customer;Thanks for your order. However, the product you selected has been out of stock. Would you consider whether the following similar ones are also ok for you:XXXXXXXXXXXXIf you don’t need any other item, please apply for cancel the order. And please choose the reason of “buyer ordered wrong product”. In such case, your payment will be returned in 7 business days.Sorry for trouble and thanks so much for your understanding.货物发出填入物流单号后Dear Valuable Customer;Thanks for your order. The product has been arranged with care. You may trace it on the following website after two days:XXXXXXXXXXXXXKindly be noticed that international shipping would take longer time (7-30 business days for China Post, 3-7 for EMS). We sincerely hope it can arrive fast. And you can be satisfied with our products and services.As well, we would appreciate very much if you may leave us five-star appraisal and contact us first for any question, which is very important for us.We treasure your business very much and look forward to serving you again in the near future.跟催买家做出评价Dear Customer;We are glad you have received the goodsBeing a seller on ALiexpress, feedback from customers are of vital importance to us. 5-star appraisal and positive feedback will help us improve our products and service.If you have any other concern or are not so satisfied in any regard, please have no hesitation to contact us firstly. We will try our best to solve your problem.Many thanks for your time on this.收到买家正面评价后.Dear Customer；Thanks for your positive appraisal.We will strive for prociding better service and products for you in the future.Welcome your next coming.1、当买家光顾你的店铺，询问产品信息时：重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。
如何回复速卖通站内信及买家留言,速卖通通用回复模版
如何回复速卖通站内信及买家留言,速卖通通用回复模版We are glad to inform you that your order has been XXX is XXXXXXXXXXXXXXXX。
You can track your package on the website of the shipping company。
If you have any ns or concerns。
please don't hesitate to contact us。
We will do our best to help you。
Thanks for your business!XXXmyname译文：我们很高兴地通知您，您的订单已经发货，货运单号为XXXXXXXXXXXXXXXX。
您可以在物流公司的网站上跟踪包裹。
如果您有任何问题或疑虑，请随时联系我们。
我们将尽力帮您解决。
感谢您的业务！提示：请填上您的货运单号和物流公司的名称。
客户投诉质量问题Dear $buyer。
We are sorry to hear that you are not satisfied with the quality of the product。
Could you please provide us with some pictures or videos to show the problem。
We will XXX make you satisfied。
If the product is indeed defective。
XXX and will do our best to resolve the issue。
Thanks for your n.XXXmyname译文：很抱歉听到您对产品质量不满意。
您能否提供一些照片或视频来展示问题？我们将调查问题并找到解决方案，以使您满意。
如果产品确实存在缺陷，我们将根据您的选择提供更换或退款。
速卖通快捷短语模板
速卖通快捷短语模板 1. 产品相关：
请问这个产品有现货吗？
你们有批发价格吗？
请问这个产品有其他颜色可选吗？
请问这个产品有定制化服务吗？
请问这个产品有保修期吗？
2. 订单相关：
我已经下单了，请尽快发货。
请问我的订单还在处理中吗？
我想取消订单，请帮我处理一下。
我收到的商品与描述不符，请帮我解决问题。
我的订单显示已发货，但我还没有收到，请查一下。
3. 物流相关：
请问我的包裹在哪里？能提供追踪号吗？
我想更改收货地址，请帮我修改一下。
我的包裹被退回了，请帮我重新发货。
我收到的包裹有损坏，请帮我处理退款。
我的包裹已超时，请帮我查询一下。
4. 售后服务：
我收到的商品有质量问题，请帮我处理退款。
我收到的商品缺少配件，请帮我补发。
我收到的商品尺寸不合适，请帮我处理换货。
我对您的服务非常满意，谢谢您的帮助！
我对您的服务不满意，请帮我解决问题。
以上是一些常用的速卖通快捷短语模板，你可以根据实际情况进行调整和使用。
记得在使用快捷短语模板时，要注意礼貌和准确表达，以确保顺利的沟通和交流。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
客户沟通邮件模版
提醒买家付款：
Dear customer:
Thank you for your order.
The item you selected is a high quality one with competitive price. You would like it.
Instant payment can ensure arrangement to avoid short of stock.
Thank you and awaiting your payment.
买家付款后-有货
Dear Valuable Customer;
Thank you for choosing our products.
Your item will be arranged within 24-48 hours to get courier No. And it would take another two days to online for tracking.
We would check the product quality and try our best to make sure you receive it in a satisfactory condition.
Thanks for your purchase again and we will update courier No. to your soon
买家付款后-无货
Dear Customer;
Thanks for your order. However, the product you selected has been out of stock. Would you consider whether the following similar ones are also ok for you:
XXXXXX
XXXXXX
If you don’t need any other item, please apply for cancel the order. And please choose the reason of “buyer ordered wrong product”. In such case, your payment will be returned in 7 business days.
Sorry for trouble and thanks so much for your understanding.
货物发出填入物流单号后
Dear Valuable Customer;
Thanks for your order. The product has been arranged with care. You may trace it on the following website after two days:
XXXXXXXXXXXXX
Kindly be noticed that international shipping would take longer time (7-30 business days for China Post, 3-7 for EMS). We sincerely hope it can arrive fast. And you can be satisfied with our products and services.
As well, we would appreciate very much if you may leave us five-star appraisal and contact us first for any question, which is very important for us.
We treasure your business very much and look forward to serving you again in the near future.
跟催买家做出评价
Dear Customer;
We are glad you have received the goods
Being a seller on ALiexpress, feedback from customers are of vital importance to us. 5-star appraisal and positive feedback will help us improve our products and service.
If you have any other concern or are not so satisfied in any regard, please have no hesitation to contact us firstly. We will try our best to solve your problem.
Many thanks for your time on this.
收到买家正面评价后.
Dear Customer；
Thanks for your positive appraisal.
We will strive for prociding better service and products for you in the future.
Welcome your next coming.
1、当买家光顾你的店铺，询问产品信息时：
重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。
尽量在初步沟通时把
产品元素介绍清楚：
Eg1: Hello, my dear friend. Thank you for visiting to my store,
you can find the products you need from my store. If there is not
what you need, you can tell us, and we can help you to find the
source, please feel free to buy anything! Thank you again.
2、发货之后提醒买家已经发货：
Eg1: Dear friend, your package has been send out, the tracking NO, is: 000000000 XXXX, Please keep an eye on it, hope you love our
products and wish to do more business with you in the future.
Good luck!
Eg2: Dear customer, we have send the goods out today, and we can
receive the trucking number after 24 hours later, will send you
message when we receive it.
Eg3: The goods you need had been sent to you. It’s on the way now.
Please pay attention to the delivery and sign as soon as possible.
If you have any questions, please feel free to contact me.
3、当完成交易，您表示感谢，并希望他下次能够再次回头时，可参考：
Thank you for your purchase, I have prepared you gifts, which
will be sent you along with the goods. Sincerely hope you like it.
I will give you a discount, if you like to purchase other
products.
4、订单被ALI关闭时回复：
Dear，you order has been closed because your credit card has not
been approved by Ali, if you want the goods now, we have prepared for you and you can put a new order, Besides, you can pay through western union\TT payment or money bookers payment too. Please
contact with Ali initiavitely! Good luck!
5、海关问题，某些国家海关严格检查货物造成延误，建议及时通知买家，及时的沟通
让买家感觉你是一直跟踪货物状态的，并是个负责人的卖家，以免造成误会。
Dear Friends:
We received notice of logistics company, now your customs for
large parcel periodically inspected strictly, in order to make
the goods sent to you safety, we suggest that delay in shipment , wish you a consent to agree. Please let us know as soon as
possible. Thanks!。