外贸函电12
世纪商务英语-外贸函电unit 12 Complaint, Claim and Settlement
Part Three
Expressions (2)
11. short delivery 短量;货少运了 12. short weight 短重;货不够秤 13. inferior quality 质量低劣 14. improper packing 不适当的包装 15. A is attributable to B A是由B引起/导致的 16. the time limit for claim 索赔期限 17. within... days after arrival of the goods 货物到达后……天内 18. go into the matter 调查此事 19. the survey charges 检验费 20. total amount of claim 索赔总额
2020/12/13
Part Three
Typical Sentences (1)
1. The claim is to be lodged within 45 days after the arrival of the consignment at the destination port.
2. The claim must be accompanied by a survey report for seller’s reference. 3. After looking into the matter, the surveyors find that the damage was caused by
2020/12/13
Part One
2. The Different Types of Claims (2) The insurance claim takes place after the insured goods are damaged or lost
外贸函电 unit12 shipment
Letter 5
• Under production正在生产 • Partial shipment分批装运 • On freight collect basis 运费向收货人 收取
Note
A shipping advice should cover the following details: • Contract No. • L/C No. • From whom, To whom • Commodity • Mode of packing • How many containers
Exercise and key
• 11.If you don't accept our propositions, we might submit the matter to arbitration.
• 如果你方不接受我们的建议，我们想提交仲裁 解决。 • 12.As the manufactures are heavily committed， we can only promise to effect shipment in March. • 制造厂接订货太多，我们只能答应3月份装船.
Letter 1
• Cover the date of shipment 确认装船日期 • Make double check 再次确认 • Control panel 控制面板 • Customs clearance 清关 • Stuck in custom 无法通关 • Pay a big penalty 支付罚款
Letter 4
• • • • • Shipping advice 发货通知书 As called for by the L/C 按照信用证的要求 Ship from Shanghai to Jeddah by M/V APL 由APL公司从上海运到吉大港. We herewith certify this message to be true and correct • 我方在此确认以上信息准确无误 • As beneficiary 同受益人
Unit+12外贸函电
• Mention the serious result, if the shipment is further delayed.
• Use goodwilll ending to stimulate the reader to advance shipment
Guidelines for organizing letters urging shipment
• Inform the seller that it is urgent for him or her to ship the goods. State the clauses of shipment in contract or L/C for reference.
The vessel departed from Yantai Port on September 28 as scheduled. No changes are made concerning the name and voyage of the vessel. The estimated arrival time of the vessel to Los Angeles, USA is Oct.18.
Unit 12 Shipment
LETTER 1
Urging shipment
Dear Mr. Wang,
Re: Shipment of the Canned Mushroom under S/C No.56
We are writing to call your kind attention to the shipment of the canned mushroom under Sales Contract No.56. The date of shipment is approaching, but up to now, we haven’t got any information from you regarding the progress of the preparation of the goods.
12种外贸英语函电范文
12种外贸英语函电范文导语:外贸行业总要写一些外贸函电，以下是人才小网搜集整理的外贸函电范文，欢迎阅读!1. 主动联系采购商Dear Sirs: May 1, 2001Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure.Yours faithfully2. 提出询价Dear Sirs: Jun.1, 2001We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon..Truly3. 迅速提供报价Gentlemen: June 4, 2001Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you.4. 如何讨价还价Gentlemen: June 8, 2001We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you soon.Yours truly5 同意进口商的还价Dear Sirs: June 12, 2001Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. However, for your order we have kept our prices down.Sincerely6 拒绝进口商的还价Dear Sirs: June 12, 2001Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discount offered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer.Truly7 正式提出订单Gentlemen: June 15, 2001We have discussed your offer of 5% and accept it on theterms quoted. We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery and/or cancellation of the order after this date.Truly8 确认订单Gentlemen: June 20, 2001Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make every possible effort to speed up delivery. We will advise you of the date of dispatch. We are at your service at all times.Sincerely9 请求开立信用证Gentlemen: June 18, 2001Thank you for your order No. 599. In order to execute it, please open an irrevocable L/C for the amount of US$ 50,000 in our favor. This account shall be available until Sep. 20. Upon arrival of the L/C we will pack and ship the order as requested.Sincerely10 通知已开立信用证Dear Sirs: June 24, 2001Thank you for your letter of June 18 enclosing details of your terms. According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by fax when the order has been executed.Sincerely11 请求信用证延期Gentlemen： Sep. 1, 2001We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory. We are afraid that your L/C will be expire before shipment. Therefore, please explain our situation to your customers and secure their consent to extend the L/C to Sept.30.Sincerely12 同意更改信用证Gentlemen: Sept. 5, 2001We received your letter today and have informed our customers of your situation. As requested, we have instructed the Beijing City Commercial Bank to extend the L/C up to and including September 30. Please keep us abreast of any new development.Sincerely。
chapter 12 Complaints and Claims 《外贸英语函电》PPT课件
12
Basic Knowledge
proclaim宣布, 声明, 显示, 显露 His accent proclaimed him a Scot. /His accent will give him away. proclaim a public holiday disclaim放弃, 弃权, 拒绝 She disclaimed ownership of the vehicle. exclaim呼喊, 惊叫, 大声叫 He exclaimed that it was untrue.
4
Basic Knowledge
If I wanted a crimson深红色的car and it proved to be maroon栗 色的in color this might, or might not , amount to such a serious difference that it amounted to a breach of the whole contract. The less important type of undertaking called a warranty. A warranty does not go to the root of the contract, so I cannot claim breach of contract, but it does entitle me to compensation for breach of warranty.
17
3.except A, besides A
Nobody was late except me.(Only I myself was late,the others are punctual.) Five others were late besides me. (Six were late)
外贸函电-Unit 12 保险
办法
As we understand that as per your customary practice,
you only insure the shipment for 10% above the
invoice value, the extra premium for additional coverage shall be for our account.（我们知道按照你 方的惯例，你方仅对货物发票金额加一成投保， 而附加险的额外保险费将由我方承担。）
We are pleased to inform you that we have covered
the shipment with … against …for …（很高兴告知，
（2） 告知对方
我方已向……办理投保手续，投保……（险别）， 投保金额为……。）
保险条款、
投保险别、Although it is our usual practice to take out insurance
12.2 Writing Skills（写作技巧）
进口方写给出口方请其代办保险信函的写作步骤 及常见表达方式:
写作步骤
表达方式
We wish to refer you to…（请参阅……。）
（1）
说明某合 同项下的 We are pleased to inform you that…（很高兴告
来函 知……。）
附加险(Extraneous Risks)，包括一般附加险、特殊附加 险和特别附加险。
常见的一般附加险有11种，分别为：
(1) Theft, Pilferage and Non-Delivery Risks(简称T.P.N.D.或 TPND)偷窃、提货不着险 (2) Fresh and/or Rain Water Damage Risks淡水雨淋险 (3) Shortage Risk或Risk of Shortage短量险 (4) Intermixture and Contamination Risks混杂、沾污险 (5) Leakage Risk或Risk of leakage渗漏险 (6) Clash and Breakage Risks碰损、破碎险
外贸英语函电Unit 12 Complaints and claims
Make the demand itself. State it clearly, specifically and completely. Write a totally positive closing, one that tactfully expresses our confidence that the demand will be met.
我们向船运公司提出索赔，以补偿损失(vi.)
We claimed on the shipping company for the recovery of the loss
由于短装，我方提出索赔2050美元(vt.)
We claim US 2050 for short shipment
Ⅱ. Tips to Write a Good Complaint
Write a relevant opening that is as positive as it can reasonably be under the circumstances, one that avoids an angry or arrogant tone. State our case as we see it, and as we would like our reader to see it. Describe the detailed situation that has necessitated our communication, that is, the reasons why demand is needed.
向某人提出索赔
Claim with/against sb Claim on sth Claim / for account of Accept/settle/entertain 受理
外贸英语函电十二章
risks
3. 表示保额。后接for 如 insurance for 110％ of the invoice value 4. 表示保险费或费率， 后接at，如：insurance at a slightly
insurance that CIF is and of you risks Ocean the
China on extra by mentioned in Risks necessary You the China equitable
there be take in arrival the to damage for as in trouble
Specimen letter
P205 Letter-1（进口商来信，要求代办保险）
refer to 查看 place on a CFR basis 按CFR价格订购 desire to 想 have sth. Insured at your end 在你处对XX保险 on our behalf 代我们 refund to 退还 premium 保险费 draw on sb. 对xx开立汇票
投保，办理保险
Cover insurance Arrange insurance Effect insurance Provide insurance Take out insurance
说明情况时，insurance后介词的用法： 1.表示所保的货物，后接 on，如： insurance on the 100 ton of
7.to compensate for 赔偿 If any damage to the goods occurs a claim at your end, who will undertake to compensate for the loss sustained. 货物如发生损坏，可向贵地的保险代理提出索赔。他们将赔偿贵方遭受 的损失。
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Phrases:
establish/open the L/C 开立信用证 establishment of the L/C 信用证的开立 counter-signed 会签的 Sales Contract (S/C) 销售合同 Purchase Contract (P/C) 购货合同 quite some time 相当一段时间 ship the consignment without delay 立即发货 charter the vessel 租船
催促客户开证
敬启者： 事由：第1459FD45号合同项下的信用证 很高兴告知，我们已经开始向塘沽运送焦炭。如一切顺 利，有望在一个月内备好所有货物。 查询我方银行后，我们得知贵方的信用证仍未到达。谅 贵方知悉，只有贵方信用证及时到达，我方才能继续向装运 港发送更多的焦炭。 由于市场活跃，冶金用焦炭价格上涨。我们有充分的理 由相信这趋势将会持续。如果延误合同执行，我们可能将 不得不重新谈判价格，因为届时制造商将不愿意按照现行价 格供货。 如果贵方信用证已发出，请接收我方的感谢。如没有， 请抓紧时间开证。如信用证10日内到达，我们保证准时发货。 谨启
•We attach two extra copies of invoice covering our shipment of 50 tons wool. •The Inspection Certificate covering this shipment states clearly that the goods were in sound condition when shipped. 5) covered …项下 We have shipped on board s.s “daqing”290 pairs of shoes covered by your L/C No.123
1xtend L/C amend L/C establishment of an L/C=L/C establishment extension of an L/C=L/C extension amendment to an L/C =L/C amemdment
have the goods ready 货物备妥待运 loading port 装运港 port of shipment/destination 装运港、目的港 execute the contract 执行合同 at the current price 以目前价格 rush to establish the credit 速开信用证 timely/punctual shipment 按时装运
Please rush the amendment to the L/C. 请对信用证速做修改
。
2. cover
1)a. 包括，包含，使用于 Our business activities cover a wide range of articles. 2）支付（货款），弥补（损失） ￥3000 is not sufficient to cover the advertising fees. We agree to cover all the losses you sustained 3) 投保，承保 The goods are to be covered against All Risks. 4) covering 关于 We enclose our sales contract No.33 covering this transaction
6. dispatch=dispatch n v 发运，迅速办理 The furs ordered have been dispatched per（by）air freight. We will do our best to dispatch the shipment . 我们将尽力迅速装运。 7. delay vt. 延迟，延误 The ship was delayed by bad weather. delay doing sth As you have delayed opening Ls/C several times, we hope you will not delay again this time. delay n. 延误 delay in sth/doing sth Excuse me for delay in answering your time. This will cause a delay of 15 days.
Lesson 13
L/C Establishment
提示客户及时开证
敬启者： 感谢贵方来函一并寄来已会签的关于10,000 公吨冶 金用焦炭的第1459FD45号售货确认书。 此确认书涉及数量巨大，在装运港集港发货需要大 量的时间及很好的协调。为保证顺利执行，请尽快开立 相关信用证以使我方能及早发货。我们已向船运公司发 出关于租船的询函。请确认信用证中的条款与确认书中 的条款绝对一致，以避免耗费时日且成本高昂的修改。 感谢贵方合作。 谨启
√
4. shipping company 船公司 shipping instruction 装运须知 shipping advice 装运通知 shipping date 装船日期 shipping port 装运港 shipping space 舱位 shipping mark 唛头 shipping firm 报关行，船公司 For CFR transactions, the buyer will effect insurance upon receipt of the shipping ______ from the seller. ( ) A. advice B. instruction C. guide D. notice
3. call 停靠；需要（用于否定句） a port of call 停靠港 call for 需要，要求 call for sb to do sth 要求某人做某事 This steamer will call at your port. This is no call for us to adjust the price. The L/C calls for shipment by direct steamer
5. be the same as 与…一致，相同 in （exact） accordance with in agreement with in conformity with= confrom to in compliance with=comply with In order to avoid subsequent amendments, please see to it that the stipulations are in exact accordance with the terms of contract. 为避免日后的修改，务请注意信用证条款应与合 同条款一致。
We anticipate receiving your early reply. We anticipate that fresh supplies will arrive next month. We expect you to give this matter your immediate attention.
8.anticipate, expect, hope, look forward to 的区别 anticipate sth/doing sth anticipate that expect sth expect sb to do sth/ to do sth expect that hope sth hope that hope to do sth look forward to doing sth/ n.