酒店英语 Hotel English

Conversation 1 A Standard RoomA: Hello, reservation desk. How can I help you?您好。

预约服务。

我能为您做什么？B: I’d like to book a room.我想要订一个房间。

A: What kind of room would you like,Ma’am? We got single rooms, double rooms, standard rooms, suites and deluxe suites.您需要什么样的房间，女士？我们有单人间，双人间，标准间，套间和豪华套间。

B: What’s the rate for a standard room?标准间的价格是多少？A: $79 a night. 79美元每晚。

B: I’d like a standard room.我想订一个标准间。

A: What date would you check in,Ma’am?请问您几号入住？B: December 23rd, please. 12月23日。

A: How long do you plan to stay?您计划住几天？B: 4 days. 4天。

A: Could you give me your name and phone number?能告诉我您的名字和电话号码吗？B: Nancy Brown. My phone number’s 709 678 5634.南希·布朗。

我的电话是7096785643。

A: Thanks. What time will you arrive?谢谢。

您会在几点到达？B: Around 3pm. 大概下午3点。

A: Very good. Your reservation confirmation number is NB13579. Thank you for booking in our hotel. Can I help you with anything else today?好的。

您的预约确认号码是NB13579。

谢谢您选择我们的旅馆。

还有什么其他事我可以帮您吗？B: No, that’s it. Thank you very much.没有了。

谢谢。

Conversation 2 A Deluxe SuitA: Hello, reservation desk. Can I help you?您好，这里是预约服务。

我能帮您吗？B: Yes. I’d like to book a deluxe suite.是的。

我想订一个豪华套房。

A: What day would you like to reserve the suite for, sir?先生，您需要预约哪天？B: Next Friday. 下个星期五。

A: I’m sorry, sir. We can’t accept reservations for next Friday due to over booking. May I suggest another hotel, sir?很抱歉，先生。

我们不能接受下个星期五的预订，因为房间已经订满了。

我可以为您推荐一家其他的宾馆吗？B: Oh, thank you very much. 好的，谢谢。

A: Please hold the line. I’ll see if there is a deluxe suite available on that day. (a minute later) Sir? Holiday Inn is available for your need.请不要挂断。

我看看是否在那一天那里的豪华套房还有空房。

（一分钟之后）先生，您还在吗？假日旅店可以满足您的要求。

B: How do I contact them?我怎么联系他们？A: I’ll give you their phone number. It’s 601 789 5634. Just call this number,please! 这是他们的电话号码，601 789 5634。

您打这个电话就可以了。

Conversation 3 Three TriplesA: Can I help you? 我能为您效劳吗？B: Yes, do you have any rooms available?是的，你们还有房间吗？A: A single? 单人间吗？B: No. I need a double and three triples. My family is waiting for me in the car.不是，我需要一个双人间和三个三人间。

我家人在车里等我。

A: Please fill out this form, sir.请填一下这张表，先生。

B: OK. Here you are. 好的。

给你。

A: Here are your keys. Check out time is noon.这是钥匙。

退房时间是中午。

B: Is breakfast included? 包早餐吗？A: No. 不包括在内。

Conversation 4 Fully BookedA: Do you have a reservation?你有预约吗？B: Yes,here's our confirmation slip.是的，这就是我们的确认单。

A: I'm afraid we have no reservation by this name.很抱歉，我们找不到这个名字的预约。

B: No reservation?Well,then,do you have any rooms available?没有预约？哦，那么你们还有空房间吗？A: I'm afraid all the rooms are fully booked.很抱歉，所有房间都订满了。

B: You mean we can't stay in this hotel tonight?你意思是说我们今晚不能进住这家酒店了吗？A: You're right.We have no more rooms available for tonight.你说对了。

我们今晚没有多余的空房间了。

B: Then,would you recommend any other nearby hotel?那么，请你推荐附近其他饭店好吗？A: OK,I'll call ahead. 好的，我就打电话。

Conversation 5 A Quiet RoomA: Good afternoon, is there a vacant room here?下午好，还有空房间吗？B: We are practically full up, but I will see. What do you want, a single room or a double one?我们宾馆几乎满了，但是让我看看，你想要什么样的房间，单人间还是双人间？A: A single room, preferably with a bath. 单人间，最好是带浴室的。

B: How long do you plan to stay? 你打算住多久？A: For a week or so. 一个星期左右吧。

B: You can have a room on the second floor. 您可以住在二楼的一个房间。

A: I hope it's quiet. I hate noise at night.我希望要安静的房间，我不想在晚上的时候有噪音。

B: I think you will find it quiet. 我相信您会发现它很安静的。

A: What is the rate, please? 请问房价多少？B: The current rate is 50 dollars per night. 目前的房价是每晚50美元。

A: What services come with that? 有什么配套服务？B: A radio, a color television, a telephone and a major international newspaper delivered to your room everyday.一个收音机，一台彩色电视机，一部电话，还有一份国际报纸会于每天早上送到您的房间。

A: That sounds good. Well, do you give discount for a week or more?听上去不错，好的，住一个星期或更多能打折吗？B: Yes, we give 5% discount for one week, 10% for two weeks and more.可以打折，住一星期的话，打9.5折；住两星期以上打9折。

A: All right. I will take a room for a week. 好的，我要住一个星期。

B: Will you fill out this form, please? The bellboy will show you up to your room. Your luggage will be brought right up.请您把这张表格填一下，好吗？行李员会带您去房间，您的行李也会马上送过去的。

A: Can I get dinner here? 我能在这里吃饭吗？B: We do serve dinner. 我们提供晚餐。

A: I see. 好的。

Conversation 6 Check InA: Hello. I have a room booked for tonight, the 15th. 你好，我预订了15日的房间。

B: Alright and what is your name, please? 好的，请问您的大名是？A: It’s Marcia Gleason. 我的名字是玛利亚?格雷森。

B: Ah,yes, here you are, Ms. Gleason. You reserved a single, right?喔，有的，格雷森女士，你订的是一间单人房，是吗？A: Yes, a single, thanks. 是的，一间单人房，谢谢。

B: Do you mind being next to the elevator? 如果房间位于电梯旁，你会介意吗？A: Actually, I’d prefer not to be. 事实上我不是不太希望这样。