饭店专业英语PPT
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饭店实用英语课件part5.ppt

gymnasium
n. 健身房
apparatus
chest-expander n. 扩胸器
billiards
sauna
n. 桑拿
massage
recommend
v. 推荐
shunt
dissipate
n. 驱散
decongest
internal
a. 内部的
organ
stimulate
v. 刺激,激励 circulation
拉力器械 跑步机 固定自行车 杠铃 哑铃 常驻教练 蒸气浴 有……的效果 搓澡工 时而,不时 目前
乐意帮助某人, 听某人使唤
Step 3
Useful Sentences
1. Asking about services
2. Telling the guest about services
Step 4
go gray 变灰白
keep the same style 保持原来的发型
have a cold wave 冷烫 to one’s liking
让某人称心
neagiglwvhairtneish
指甲蛋油白 every other day
每个一天
Step 3
Useful Sentences
1. Asking about or demanding services
Part 5 Other Departments
30
At the Beauty Center
31 Recreation and Fitness Center
32
Business Center
Chapter 30 At the Beauty Center
饭店实用英语scene-课件3.ppt

• In upscale establishments, a bell-man meets the guests as they step out of the car and escort them to their lofts. He takes the baggage to the guest’s room. The door man or door girl greets guests and shows them the way to the front desk. Private car transfer is available between the airport and the hotel. The airport representative is in charge of it.
B:It's terrific. I like it very much.
Ⅱ. Hotel Practical English
A: Do you mind if I put your luggage by the wardrobe? B: Certainly not. Thank you very much. A: If you need something, just call me over the phone. Dial 9 first, and then
Ⅲ. Text
• The following are the top qualities needed for someone who wants to work in the hotel concierge. Number one is a true enjoyment of working with people. Guests may be impatient and stressed out but a concierge needs to roll with that and not let it affect how you help them. The second is great organizational skills. Multi-tasking is the name of the game. The third top quality is energy and patience. A concierge has to be dedicated because beyond the regular work hours, he or she needs spend a lot of time learning things. Hitting museums or checking out the latest restaurant or exhibit so he or she can talk to the guest about it with firsthand knowledge. This is unpaid time and possibly time away from the family, but it comes with the job.
B:It's terrific. I like it very much.
Ⅱ. Hotel Practical English
A: Do you mind if I put your luggage by the wardrobe? B: Certainly not. Thank you very much. A: If you need something, just call me over the phone. Dial 9 first, and then
Ⅲ. Text
• The following are the top qualities needed for someone who wants to work in the hotel concierge. Number one is a true enjoyment of working with people. Guests may be impatient and stressed out but a concierge needs to roll with that and not let it affect how you help them. The second is great organizational skills. Multi-tasking is the name of the game. The third top quality is energy and patience. A concierge has to be dedicated because beyond the regular work hours, he or she needs spend a lot of time learning things. Hitting museums or checking out the latest restaurant or exhibit so he or she can talk to the guest about it with firsthand knowledge. This is unpaid time and possibly time away from the family, but it comes with the job.
饭店专业英语PPT

制法:豆腐切成1厘米见方的丁,装入容器内,倒入1000克开水,浸泡10分 钟左右,倒入漏勺沥水。葱、姜、蒜头洗净,切成细末。锅置旺火上烧热, 加素油50克烧热,下肉末炒散至转色,加入葱姜、蒜末,炒出香气,放入豆 瓣辣酱,炒出红油。豆腐丁下锅,加入骨头汤、味精,烧开后用湿淀粉勾芡, 淋入50克素油,转动锅子,用汤勺轻轻推几下,淋入红油,撒上花椒粉,出 锅装深汤盆上席。 Instructions
文本 文本 文本 文本
文本
文本
文本
文本
原料:豆腐1块,肉末50克,素油100克,豆瓣辣酱35 克,味精3.5克,骨头汤10克,红油15克,花椒粉0.5克, 湿淀粉30克,葱2根,姜10克,蒜头2瓣。
The Recipe Rating: Rate this recipe Prep Time: 15 minutes Cook Time: 20 minutes Total Time: 35 minutes Servings: 4
生如夏花
适用于艺术类、家庭类用途
历史来源
故事
原料
烧法口味
麻婆豆腐的历史来源
关于麻婆豆腐的起源有很多说法,比较流行的一种说法是清同治初年成都市 北郊万福桥一家小饭店店主陈森富之妻刘氏所创制。刘氏面部有麻点,人称 陈麻婆。她创制的烧豆腐,则被称为“陈麻婆豆腐”,其饮食小店后来也以 “陈麻婆豆腐店”为名。 there are many explanations for the invention of ma po tofu, the most common one was in qing dynasy in the northern part of china, it was invented by a store keeper's wife, it was orgininally called grilled tofu,
饭店实用英语scene-6课件.ppt

Dialogue 1
I’d Like to Check Out Now
(A: Receptionist B: Guest )
• A: Good morning, madam. May I help you?
• B: Yes, I’d like to check out now. My name is Ford Amy. I’m in Room 835. Here is the key card.
• A: That’s for the red wine you took from the mini-bar in your room.
• B: And what’s this figure for?
• A: It’s for the room service.
• B: Oh, I see. Can I pay with Master Card?
Teaching Procedures
1
Free Talk
2
Hotel Practical English
3
Text
4
Exercises
5
Case Study
6
Home Reading
Ⅰ. Free Talk
• 1. When you can’t satisfy a guest’s request, what should you do?
• When the customer comes to Front Desk, make eye contact and greet the customer by name. Ask if he or she will be checking out. If he or she has completed the express form, take the form, review it for accuracy and ask for the key cards. If the customer has not filled out the express form, continue with the checklist.
餐饮英语培训(共28张PPT)

• B: Here you are. 给您。
第7页,共28页。
• A: What’s good today ? 今天有什么好吃的?
• B: I recommend crispy and fried duck.
我推荐香酥鸭。
• A: We don’t want that. Well, perhaps we’ll begin with mushroom soup, and follow by some seafood and chips.
room
• 客人对餐台或包间的要求
第22页,共28页。
• The time of arrival • 到达的时间 • Under whose name • 预订姓名 • The contact telephone number • 联系电话
Serve the dishes 上菜
• The demand 好的,我立刻去取。
A: No, it’s my treat tonight.
for
the
table
or
the
private
四、问饮品 1、Excuse me, sir/madam, would you like something to drinke? 2、we have …….
记帐。
第15页,共28页。
服务流程:service procedure • Greet the guests 问候客人 • Order the drinks 上茶水 • Take orders点菜 • Serve the dishes 上菜 • Settle the bill 结账 • Say farewell和客人道别
乔治,我们各自付帐吧。
第9页,共28页。
第7页,共28页。
• A: What’s good today ? 今天有什么好吃的?
• B: I recommend crispy and fried duck.
我推荐香酥鸭。
• A: We don’t want that. Well, perhaps we’ll begin with mushroom soup, and follow by some seafood and chips.
room
• 客人对餐台或包间的要求
第22页,共28页。
• The time of arrival • 到达的时间 • Under whose name • 预订姓名 • The contact telephone number • 联系电话
Serve the dishes 上菜
• The demand 好的,我立刻去取。
A: No, it’s my treat tonight.
for
the
table
or
the
private
四、问饮品 1、Excuse me, sir/madam, would you like something to drinke? 2、we have …….
记帐。
第15页,共28页。
服务流程:service procedure • Greet the guests 问候客人 • Order the drinks 上茶水 • Take orders点菜 • Serve the dishes 上菜 • Settle the bill 结账 • Say farewell和客人道别
乔治,我们各自付帐吧。
第9页,共28页。
酒店餐饮英语培训课件 PPT

for the delay.)或者“让您久等了。”(Thank you for waiting.)
LOGO
Reservation 预定餐台
2、西餐餐具摆放
4
3
背景常识
1 5 2 6
1、Napkin 餐巾 2、Service plate 餐碟 Soup bowl 汤碗 3、Bread and butter plate 面包奶油碟 4、Goblet 水杯 Wine glass(for red wine) 红酒杯 Wine glass(for white wine)白酒杯 5、Fish Fork 鱼叉 Meat Fork(for fowl) 鸡、鸟肉用叉 Meat Fork(for meat)牛、猪肉用叉 6、Knife 餐刀 Soup spoon 汤勺
一、一般预订
What time, please? 请问是订在什么时间呢? For how many people? 有多少人(就餐)呢? Would you like a table or a private room? 您是喜欢餐台,还是包间呢? For Chinese food or Western food, please? 请问是吃中餐,还是西餐? May I have your name and telephone number, please? 能告诉我您的姓名和电话号码吗? We can only keep your table till... 我们只能保留您的餐位到……(截止时间)。丽 G:Guest 旅客
M: Dongming International Hotel. May I help you? 东明国际大酒店,能为您效劳吗? G: I'd like to book a table for 4 for tomorrow evening. 我想预定明晚的餐台,要4位的。 M: Certainly, madam. What time, please? 好的小姐,请问您预定在什么时间? G: Around 8:30 pm. 大概在晚上8点半。 M: I see. May I have your name and your telephone number? 我明白了。能告诉我您的姓名和电话号码吗? G: It's Jenny, and my cell phone number is 3529-2658. 我姓詹妮,手机号码3529-2658。 M: Miss Jenny, 3529-2658, coming at 8:30...Is that right? 詹妮小姐,3529-2658,8点半到……是这样吗? G: Yes. 对。 M: We look forward to serving, Miss Jenny. Thanks for calling. 我们恭候您的光临,詹妮小姐。谢谢您的电话。
《餐厅英语培训》课件

03
apologize for any inconvenience and offer a drink while
the table is being prepared
Ordering process
Taking orders
Placing the order
present the menu, take orders, and clarify any special requests or dietary restrictions
PPT courseware for restaurant English training
目录
• Common English vocabulary used in restaurants
• Common presence patterns in residences
• Restaurant service process
Expressions of preferences
This pattern is used to communicate specific preferences or requests Example: "I prefer my coffee black with no sugar, thank you."
Bill
A detailed list of expenses provided by the restaurant to guests.
Tip
Tip, an additional fee given by a customer to a restaurant waiter as a sign of recognition and gratitude for the quality of service.
饭店英语unit20 Sightseeing45页PPT

Hotel
《饭店 英语》 English
Unit 20
ing
I Discovering Language
Read and Explore
I. Discovering Language
Which sound can you hear? 1. // bath breath cloth
Some hotels may have cooperations with travel agencies, such as CITS and CYTS, and could arrange different kinds of package tours for their guests. And they may also provide their guests the private national guide at their request. This kind of service will surely satisfy the guests and win more reputation for a hotel.
Introduction
Sightseeing is usually an important part for a trip, no matter that trip is for business or completely for pleasure. Tourists are the main part of all the guests in hotels. But the hotels do not provide accommodations only. For the hotels, to provide sightseeing services is also an important part of daily business.
《饭店 英语》 English
Unit 20
ing
I Discovering Language
Read and Explore
I. Discovering Language
Which sound can you hear? 1. // bath breath cloth
Some hotels may have cooperations with travel agencies, such as CITS and CYTS, and could arrange different kinds of package tours for their guests. And they may also provide their guests the private national guide at their request. This kind of service will surely satisfy the guests and win more reputation for a hotel.
Introduction
Sightseeing is usually an important part for a trip, no matter that trip is for business or completely for pleasure. Tourists are the main part of all the guests in hotels. But the hotels do not provide accommodations only. For the hotels, to provide sightseeing services is also an important part of daily business.
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文本 文本 文本 文本
文本
文本
文本
文本
原料:豆腐1块,肉末50克,素油100克,豆瓣辣酱35 克,味精3.5克,骨头汤10克,红油15克,花椒粉0.5克, 湿淀粉30克,葱2根,姜10克,蒜头2瓣。
The Recipe Rating: Rate this recipe Prep Time: 15 minutes Cook Time: 20 minutes Total Time: 35 minutes Servings: 4
生如夏花
适用于艺术类、家庭类用途
历史来源
故事
原料
烧法口味
麻婆豆腐的历史来源
关于麻婆豆腐的起源有很多说法,比较流行的一种说法是清同治初年成都市 北郊万福桥一家小饭店店主陈森富之妻刘氏所创制。刘氏面部有麻点,人称 陈麻婆。她创制的烧豆腐,则被称为“陈麻婆豆腐”,其饮食小店后来也以 “陈麻婆豆腐店”为名。 there are many explanations for the invention of ma po tofu, the most common one was in qing dynasy in the northern part of china, it was invented by a store keeper's wife, it was orgininally called grilled tofu,
每个地方的麻婆豆腐做法都不一样,但是陈氏麻婆豆腐 的做法──油的用量很大,蒜苗的长度,浓郁的麻辣味道, 还有黄牛肉的使用(一些厨师用猪肉替代)──是地道的 做法。 'Each place makes it a different way,but the style served at Chen Mapo Dofu' -- with a generous pool of oil, lengths of suanmiao, heavy-duty spice and browned beef (some cooks substitute pork) -- 'is authentic.'
Thanks
制法:豆腐切成1厘米见方的丁,装入容器内,倒入1000克开水,浸泡10分 钟左右,倒入漏勺沥水。葱、姜、蒜头洗净,切成细末。锅置旺火上烧热, 加素油50克烧热,下肉末炒散至转色,加入葱姜、蒜末,炒出香气,放入豆 瓣辣酱,炒出红油。豆腐丁下锅,加入骨头汤、味精,烧开后用湿淀粉勾芡, 淋入50克素油,转动锅子,用汤勺轻轻推几下,淋入红油,撒上花椒粉,出 锅装深汤盆上席。 Instructions
but the inventor has many pocks on her face so as the grilled tofu
become more and more popular,people start to name this dish as pock tofu( like her signitured dish )-ma po tofu and till nowadays.
1. Pour enough warm water over the mushrooms in a small bowl to cover them completely. Soak until softened, about 20 minutes. Drain. Discardhe stem and chop the caps coarsely. 2. Marinate the pork: Stir the ground pork, soy sauce and cornstarch together until evenly distributed. 3. Prepare the sauce: Stir the water, soy sauce and sesame oil together in a small bowl. 4. Heat a wok over high heat until hot. Add the oil and swirl to coat the sides. Add the garlic and stir-fry until fragrant about 20 seconds. Add the pork, hot bean paste and peppercorns and stir-fry until the pork is crumbly, 2 to 3 minutes. 5. Pour the sauce into the wok, then stir in the water chestnuts and green onions. Slide the tofu into the wok, and stir gently to coat the tofu with the sauce and heat through, 2-4 minutes. 6. Pour in the dissolved cornstarch and cook gently, stirring, until the sauce thickens, about 1 minute. Spoon the tofu and sauce onto a serving platter and serve hot.