民航客舱服务实用英语Unit21
民航客舱服务英语教程答案
民航客舱服务英语教程答案1、欢迎您乘坐南航班机。
It’s nice to have you aboard China Southern Airlines.2、请出示您的登机牌。
May I see your boarding pass?3、我来为您引座。
I’ll show you your seat.4、请随我来。
Follow me，please.5、我帮您拿行李好吗?May I help you with your bag?6、为了使飞机在起飞时保持配载平衡，请您按指定的座位入座。
You should take your assigned seat，for the plane must keep its balance when it takes off.7、这是呼叫钮，如果需要我们帮忙，请按一下。
This> 8、请将您的椅背调直。
Please put the back of your seat in an upright position.9、让您感到舒适是我们的职责。
It’s our duty to let you feel as comfortable as possible.10、请把您的箱子放在行李架内。
Please put your box in the overhead bin.11、您不能把行李放在这儿，过道不能堵塞。
You may not leave the baggage here. The aisle shouldn’t be blocked.12、由于机械故障，航班已延误，机械师们正在对飞机进行仔细检查。
The flight has been delayed due to some mechanical troubles. The engineers are making a careful examination of the plane.13、由于地面有雾，本次班机将延误约两小时。
民航客舱服务实用英语 Unit
Unit 3 Boarding & Greetings By Rui Zhou
Warm-up
1、What are the cabin attendants doing in the picture? 2、Can you guess what the cabin attendants say to the passengers?
Good morning/ afternoon/ evening, Sir/ Madam.
Welcome aboard/ on board. Welcome to the flight. We are happy to be of service to you. It's nice to see you again. Would you like me to help you? May I have a look at your boarding card? It's an aisle seat on the left. This way, please. If there is anything I can do for you, please don't hesitate to tell me/ please let me
duty-free item 免税商品 chief purser 主任乘务长 flight crew 机组成员 infant 婴儿 boarding card 登机牌 foot rest 脚踏板 security check 安全检查 boarding procedure 登记手续
Key words and expressions
know.
Sentence Patterns 句型
4、客舱广播英语
客舱广播英语正常广播单词：Lesson 11. board 登机2. service 服务3. according to 依据4. baggage 行李5. overhead locker 头顶行李架6. valuables 价值7. fasten系紧, 拴牢8. seat belt座椅安全带9. safety instruction 安全说明10. passenger 旅客11. emergency exit 紧急出口12. cabin 客舱13. handle 手柄14. equipment 装备15. crew 机组成员16. in case of 如果；万一17. make sure 确信18. electronic device 电子设备19. taxi 滑行20. flight 航班21. contact 联系22. journey 旅途Expression1.Welcome aboard! 欢迎登机2.Please take your seat according to your seat number.请依据你的座位号坐下3.While you are seated please fasten your seat belt.等你坐下时请系好安全带4.All cabin door handles or the emergency equipments are for crew use only. 所有舱门把手或紧急设备仅限于机组成员使用5.Please make sure all electronic devices are turned off throughout the flight. 请确认所有电子设备在飞行中都处于关闭状态6.If you have any questions, please contact us.如果你有任何疑问，请联系我们Lesson 21.brief introduction 简介2.attention 注意3.touch 触摸4.normal situation 正常情况5.assistance 帮助6.change 改变Expression1.May I have your attention, please?请注意2.This is an emergency exit seat. Please do not touch the emergency exit handle in normal situation.这是一个应急出口作为，在正常情况下请不要触摸紧急出口把手3.If you would like to change to another seat, please let us know.如果你想换个座位，请告知我们Lesson 31.forbid 禁止age 使用3.announcement 广播4.necessary 必要5.mobile phone, cell phone 手机6.allow 允许7.entire 全部8.cooperation 合作9.appreciate 欣赏;感谢Expression1.The flight mode of your cell phone is not allowed to be used during the entire flight.飞行全程禁止使用2.Your cooperation will be appreciated.感谢您的合作Lesson 41.safety inspection 安全检查2.securely 安全的3.stow 收起4.tray table 小桌板5.upright position 直立位置6.window shade 遮光板7.vacant 空位置8.locate 确定9.non-smoking 禁烟vatory 盥洗室11.dim 调暗12.screen 放映Expression1.Please securely fasten your seat belt, stow your tray table, bring your seat back to the upright position and open the window shade.请您系好安全带收起小桌板，调制座椅靠背，打开遮阳板2.Please read the “Safety Instructions” carefully and take a moment to locate your nearest exit.请仔细阅读安全须知并确定离你最近的出口3.This is a non-smoking flight, smoking is not allowed in the cabin or in the lavatories.本次航班为禁烟航班，禁止在客舱或者盥洗室吸烟4.We will be dimming the cabin lights to screen the in-flight safety video.我们将调暗客舱灯光并为您播放机舱广播Lesson 51.cabin attendant 客舱服务员2.safety demonstration 安全演示3.oxygen mask 氧气面罩4.overhead compartment 头顶上方的行李架5.drop 下降6.automatically 自动的7.pull 推8.place 放置9.slip 滑行10.unfasten 松开11.cover 盖子12.release 松开13.buckle 搭扣14.explain 解释15.life vest 救生衣16.tab 阀门17.inflate 充气18.mouthpiece 人工充气管19.battery pin 电池销20.whistle 哨子21.locater light 定位灯22.attach to 贴上23.in addition to 除……之外24.main entrance door 正门25.mark 标记26.loss of electric power 电力不足27.install 安置28.aisle 过道29.illuminate 照明30.lead to 指引31.signal 指示32.further information 前方信息Expression1.The oxygen mask is in the overhead compartment. It will drop automatically in emergency situation.氧气面罩储藏在你的座椅上方，如果遇到紧急情况会自动掉落2.To unfasten the seat belt, please open the cover and release the buckle.解开安全带时请将锁扣打开拉出连接片3.Don’t pull the red tabs to inflate the life vest in the cabin.在客舱时请不要拉动救生衣上的红色阀门4.There are emergency exits on both sides of the aircraft in addition to the main entrance doors.本架飞机除通常出口外在客舱中部左右侧还有应急出口5.If there is a loss of electric power, the emergency track light installed near the aisle will illuminate.当飞机电源失效时，客舱过道附近的应急路线指示灯将闪亮Lesson 61.take-off 起飞2.cruise 巡航3.recommend 建议4.encounter 遇到5.unexpected 突然的6.air turbulence 气流颠簸7.in accordance with 与…….保持一致8.requirement 需要9.switch off 关闭ptop 笔记本电脑11.disconnect 中断12.wireless network 无线网络13.descend 下降14.captain 机长15.belonging 随身物品16.prevent 防止17.lose 丢失18.steal 偷窃翻译1.For your safety, we would recommend that you do keep your seat belt fastened while you are seated, as the airplane may encounter an unexpected air turbulence.为了避免因气流影响造成突然颠簸，机组特别提醒你，航程中当你坐在座位上时，请保持安全带扣好系紧。
民航客舱服务实用英语试卷
民航客舱服务实用英语试卷-CAL-FENGHAI.-(YICAI)-Company One12016－2017学年第一学期期末考试《民航客舱服务实用英语》试卷(A)（时间90分钟满分100分）（适用于领航专业学生）一、短语测试（10分，每题0.5分）1.海关规定 11.中转旅客2.信用卡 12.摆渡车3.胸口疼 13.安全措施4.受伤区 14.咨询台5.客舱压力 15.入境表格6.氧气瓶 16.移民检查7.防冲撞姿态 17.私人物品8.迫降 18.到达大厅9.联程航班 19.报关物品10.备用航班 20.广播系统二、实用句型测试（20分,每题1分）。
1.先生，您要购买免税商品吗？_______________________________________________________ 2.我将为您算出汇率。
_______________________________________________________ 3.您最好躺下休息。
_______________________________________________________ 4.不用担心，应对这种情况我训练有素。
_______________________________________________________ 5.您可以通过吞咽咀嚼糖果来减轻耳痛。
_______________________________________________________ 6.打扰了，厕所有人吗？________________________________________________________ 7.为了您的安全，请保持做好，系好安全带。
________________________________________________________ 8.我们机长已经决定紧急降落。
________________________________________________________ 9.目前我们还没有得到确切的离港时间。
民航客舱服务实用英语 Unit
Warm-up
1、What is the cabin attendant doing in the picture 2、Is the preflight check important Why 3、Before the passengers board the aircraft, what should cabin attendants check
lavatory amenities 厕所便利 设施 smoke detector 烟雾探测器 window shade 遮光帘 oven 烤箱 water heater 煮水器 boarding music 登机音乐 hand baggage 手提行李 assigned seat 指定座位 fire extinguisher 灭火器 megaphone 扩音器
seat pocket 椅袋 emergency equipment 紧急设 备 checklist 检查单 entertainment system 娱乐系 统 call button 呼唤铃 audio 音频 demonstrator kit 示范包 life jacket 救生衣 seat belt 安全带 tray table 小桌板
医学资料
• 仅供参考,用药方面谨遵医嘱
Usefyl Expressions
1、I wonder if you can help me check equipment on board. 2、Make sure all equipment is secure or in position available and serviceable. 3、I've just checked all in-flight aocuments. 4、Please help me check entertainment system. 5、I've just finished checking the demonstrator kits. 6、I'm going to check the galley. 7、I've just aranged the magazines and newspapers in good order. 8、It's time to switch on the boarding music.
航客舱服务实用英语Unit
Informative elements: The welcome message provides essential information about the flight, so as the flight number, destination, and estimated time of arrival It also includes information about medical services, in light entertainment options, and any announcements that will be made during the flight
Other service requirements
Customer relationships
The ability to establish and maintain positive relationships with passersby, being friendly and approachable while also being attentive to their needs and requests
02
Cabinet services
Order service
01
Ordering food and drinks
The ability to understand and communicate a variety of food
and drink orders from passersby, including special dietary
04
Introduction to Cabinet Entertainment
Facilities
民航客舱服务英语-unit 1-
Dialogue four weather condition
❖ What contents does the weather condition consist of?
❖ It will clear up in Macao today. The temperature rises to and drops to with breeze.
8
Listen to dialogue two flight information
❖ How about the distance from Hangzhou to Hong Kong?
❖ What contents does the flight ❖ Information consist of?
9
Dialogue three flight route
❖ What contents does the flight route consist of?
❖ We are bound for Sydney and the flight time is , the departure time is and the arrival time is .
❖ How about the special ❖ passengers?
12
Dialogue six assigns the task
❖ What contents does the assigning the task consist of?
❖ I will assign the task by seniority and qualifications for the coming flight.
This is
15
民航服务英语ppt课件
精选课件
6
Dialogue six
Mr. smith is arranging his luggage, but he is standing in the middle of the aisle and blocking the way. All the coming passengers are waiting to go through.
Oral practice six
A :先生，您喜欢你的餐吗？ B：是的，我非常喜欢。 A：我现在可以收拾您的餐桌了吗？ B：可以，请吧。 A：您想要什么饮料吗？我们这里有咖啡，茶，
果汁，啤酒，鸡尾酒。 B：我想要一杯苹果汁。A：好的，马上来。
精选课件
16
Dialogue six
A:我的包不见了。 B：你放在哪里了？放在行李架上或其他什么
地方了吗？ A：我放在座位旁边了。可能掉到地上了，但
我找不到了。 B：不要急，我保证你能找到的。找到了吗？ A：哦，找到了。它就在凳子的下面，多谢了、
精选课件
17
Sentence patterns Hello! Welcome aboard! What ‘s up? What’s happening?
精选课件
18
Sentence patterns Asking for help Please help me I wonder if you can help
精选课件
19
Act out
During boarding, there is an old lady coming and carrying heavy hand luggage.
精选课件
3
Dialogue three
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landing.
Exercises
As a cabin attendant, how will you advise a passenger who wants to go to the lavatory.
As a cabin attendant, what will you do when you see a passenger talking on his mobile phone prior to landing?
Please As
Sentence Patterns 句型
Make sure your... Look, all you have to do is... You can do it like this: press the button and lean back at the same time. Let me show you. First...Then...After that...And finally... Have you got it?
Key words and expressions
standstill 停止,停顿 personal item 私人物品 sun shade 窗遮 Don't unfasten your seat belt before the plane comes to a complete standstill. Would you please return your seat back to the upright position and stow your tray table?
Dialogues
01
A passenger doesn't fasten her seat belt before landing.
02
A passenger unfastens her seat belt and stands up for her baggage.
03
A passenger doesn't know how to stow the tray table
民航客舱服务实用英语
Unit 20 Pre-landing Check 降落前检查 By Rui Zhou
Warm-up
1、What should cabin attendants usually do before landing? 2、What should they check prior to landing?
04
A passenger doesn't draw back the sun shade before
before landing.
landing.
05
A passenger wants to go
to the lavatory before landing.
06
A passenger wants to go to the lavatory before
Just put it upright and turn this knob tightly.
For the safety, the lavatories have to be closed prior to landing
Key words and expressions
Take
your time. There will be enough time to collect your personal items. draw back the sun shade and turn off the reading light. soon as the seat belt sign has been switched off.