管理体系手册-英文版.doc

XXXXXX有限公司XXXXXX科技有限公司XXXXXX技术有限公司QEO Management Manual (Basis of ISO9001:2008/ISO14001:2004/OHSAS18001:2007)Document No.: HM-QEOM-2015Version: D/0Compile : Distribute No :Review : Control state :Approve : Effect date : 2015 .01. 10Each department: After receiving the modification and revision of the document, the holdingThis <QEO Manual> is worked out based on ISO9001:2008, ISO14001:2004, OHSAS18001:2007, also is the programmatic document of QEO system, and is the public commitment for Customer & Social & Staff, and is the basic standard of all the employees’ behavior.This manual is a controlled document and approved & issued & implemented by General Manager. And Administrative is responsible for all the management about this manual. Nobody can show this manual to any other person without Management representative’s authorization. This manual should be returned to Administrative if the manual holder leaves company.The holder should keep the manual carefully, and shall not be damaged, lost, scribbled.The Dept. manager should summarize all advice and feedback to Administrative timely if any changes; Administrative should review the applicability and validity periodically, if necessary, should revise the manual based on relevant prevision of <Document control procedure>.Through audit, <QEO Manual > is up to the standard of ISO9001:2008(Quality management system), ISO14001:2004(Environment management system), OHSAS18001:2007（Occupational Health and Safety management system）, and meets the actual situation of our company, also meets the requirement of our QEO system.This manual is issued now, hope all employees comply with it.General Manager:2015.1.10To implement the standard of ISO9001:2008, ISO14001:2004, OHSAS18001:2007, and enhance the leadership of the operation of QEO system, so company decides to appoint XXX to be the Management representative.Responsibility of Management representative:1. ensure that processes needed for the quality management system are established, implemented.2. organize & coordinate & judge all the important items on behalf of top management.3. report to top management on the performance of the quality management system and any need for improvement and solve any other problem.4. publicize and carry out relevant laws,rules,regulations,standards.Ensure the promotion of awareness of meeting customer requirements and social commitment5.liaise with external parties on matters relating to the quality management systemAppoint XXX to be employee representative.Responsibility of employee representative1.be responsible to all employees, and reflect the views and status of OHSAS’s operation to management representative or general manager.2. acquire the OHSAS’s satisfaction of employee and relevant party, communicate and advise timely.General Manager:2015.1.101.1 Policy:Quality first and treat the customer as supremacy; Full participation and continuous improvement.Safety first and precaution crucial; Law-abiding and anti-consumption.What’s said above is that providing the best quality to customers efficiently/fast/timely, though continuous improvement&anti-consumption&law-abiding.1.2 Objective:A:Customer satisfaction ≥85%B:Scarp rate ≤1%C:Reduce the consumption of resourceD:The noise and waste water will meet the standardE:Prevent and reduce the impact of environment by civilized services and beautify environment, so that meet the requirement of standardF:Safety first and precaution crucial, improve OHS’s conditions and eliminate or reduce the OHS’s risk of staff & relevant party. Completely eradicate any fire-accident or major accident, the rate should be ≤0.2% G:Observe the laws/regulations/other requirements of nation or localAlso, we are looking forward to strengthening cooperation about environment&safety with our suppliers and customers.This policy is applicable to entire company and other designated agents.Promise:We should satisfy customers’requirement by high-quality goods and best service. All employees should understand the policy and objective and requirement, and strengthen the consciousness of quality and environment safety, should strictly implement relevant regulations so that ensure the quality of goods and service.General Manager2015.1.10XXXXXX有限公司、XXXXXX科技有限公司、XXXXXX技术有限公司are located in the center of JIANGSU,ZHEJIANG,SHANGHAI, the north shore of Hangzhou Bay sea-crossing Bridge, relying on the 1-hour economic circle, and nearby SHANGHAI,HANGZHOU,SUZHOU,NINGBO and other cities. The transportation is very convenient.Haiyan Hama Hardware is created in 2002, it covers 5000 M2 and adds 33333 M2 in 2009.The company engages in the production/sale/trade of stamp parts,C type steel,spring nut, C type fastening parts,molds.The address is below:XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX mainly engages in engineer consulting, developing and other services, and the production/sale/trade of industrial bracket, solar energy bracket, steel structure etc.We have advanced stamp forging equipments, best management system and exquisite process to ensure the stability of product quality. We have professional design team to design new products to meet customers’needs. We are at the leading position in the peer and our products are praised by all customers which exported to Europe, Mid East, Southeast Asia and other countries.Quality, integrity, pioneering and innovative are the purposes of our company, and we adhere the policy of Quality first and treat the customer as supremacy; Full participation and continuous improvement to provide customers with the newer, more accurate and better quality products.We would like to make friends with people all over the world, let’s create a better future together.Spring NutMterial（ Wire PackageChannelSaw WeldMaterial Shaping Burring Punch Galvanize Package Ship FittingMaterial Cut Saw Stamp Galvanize Package ShipWeld BurringShip1.Scope1.1Generala) This manual demonstrates the ability to consistently provide product that meets customer and applicable statutory and regulatory requirementsb)Enhance customer satisfaction and achieve environment and occupational health&safety through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customerc)Accord with the policy which is declared through the effective implementation and improve the system, and show the conformity to outside.1.2 QEO Manual is the programmatic document of the management system, it clarifies as follows:a) the scope of system, including any excisions and the rationalityb)including all the processes and cites that work out the documents required by management systemc)the interaction description among the processes of the QEO management system1.3Applicable scopea)Quality system: All the management behavior and process in productionb)Environment system: All the management behavior and process in production located No.388 North Zhenzhong Road,Shendang Haiyanc) All the management behavior and process in production located No.388 North Zhenzhong Road,Shendang Haiyan1.4ExcisionThe products are based on the enterprise standard: Q/YHM01-2013(Q330424J13.1188-2013)and Q/YHM02-2013(Q330424J13.1406-2013), and it doesn’t involve the design and development of new products. But it doesn’t affect the company to provide products to customer, so slash the article of 7.3ISO9000:2005 《Quality management systems Fundamentals and vocabulary》ISO9001:2008 《Quality management systems Requirement》ISO14001:2004 《Environmental management systems Requirements with guidance for use》ISO14004:2004 《Environmental management systems General guidelines on principles, systems and supporting techniques》OHSAS18001:2007 《Occupational health and safety management systems Requirements》ISO19011:2011 《And (or) guidelines for quality and environmental management system auditing》All the terms and definitions are based on the standard of ISO9001:2008, ISO14001:2004, OHSAS18001:2007.3.1 QEO management system: Short for Quality, Environment, Occupational health and safety.3.2 Continual improvement: The organization shall continually improve the suitability, and effectiveness of the environmental management system based on the policy to enhance environmental performance3.3 Environment: Surroundings in which an organization operates including air, water, land, natural resources, flora, fauna, humans and their interrelations3.4 Environment aspect:Element of an organization's activities or products or services that interacts or can interact with the environment3.5 Environment impact: Change to the environment, whether adverse or beneficial, wholly or partially resulting from an organization's environmental aspects3.6 Significant environment aspect: The aspect can or maybe result from an important environmental impact3.7 Objective: Objective set by the organization consistent with the environmental policy/in terms of OH&S performance, that an organization sets itself to achieve, Objective should be quantified wherever practicable.3.8 Environment performance: performance related to the management of environmental aspects3.9 Environment policy: intentions and direction of an organization related to environmental performance, it provides the scheme for the establishment of behavior and objective and target.3.10 Environment target: Come from environment objective, or the detail requirement to achieve the environment obj ective, it’s applicable to whole organization or partly，target should be quantified wherever practicable.3.11 Interested party: person or organization that can affect, be affected by, or perceive itself to be affected by a decision or activity3.12 Prevention of pollution:reduce or control any type of pollutant, use of processes , practices, materials, products,can include process changes, efficient use of resources, material and energy substitution, recycling.3.13 Incident: events in which in injury or ill health or fatality occurred, or could have occurred.3.14 Hazard: source, situation, or act with potential for harm in terms of human injury or ill health, or a combination of these3.15 Major hazard: the hazard cant be accept or is prohibited after identification3.16 Nonconformity: can be any deviation from relevant work standards, practices, procedures, legal requirements etc. Directly or indirectly result from in injury, property loss etc.3.17 Risk: combination of the likelihood of an occurrence of a hazardous event3.18 Risk assessment: process of evaluating the risk and deciding whether or not the risk is acceptable. 3.19 Safety: eliminate the situation of unacceptable risk3.20 Ill health: Diseases caused by exposure to occupational hazards by a work activity or work-related situation3.21 Environment measure: process of measuring the characteristic related to its operation that can havea significant environment impact.3.22 Environment monitor: process that qualitative check the objective, target and legal requirements when cant be measured the characteristic related to its operation that can have a significant environment impact.3.23 OHS measurement: process of measuring the characteristic related to the OHS performance that’s quanitative3.24 OHS monitoring: process of monitoring the characteristic related to the OHS performance that’s qualitative3.25 Hazardous waste: substances of highly toxic, explosive, radioactive, radiation and infectious may be harmful to the surrounding or human health.3.26 Recyclable waste: non-hazardous waste from normal producing activity and life activity, and part can be recycle, such as the packaging material, fitting, maintain material which can be fixed.The organization shall establish, document, implement and maintain this management system and continually improve its effectiveness in accordance with the requirements of the ISO9001, ISO14001 and OHSAS18001.As follows:a)determine the processes needed for the system and their application throughout the organizationb) compile procedure, WI in accordance with the processes, to determine the sequence and interaction of these processes and the method of process controlling, ensure the operation effectivec) ensure resources and information necessary to support the operation and monitoring of these processesd) measure, monitor, analysis these processes in accordance with the responsibility and proceduree) achieve planned results through control the process implementationf) implement actions necessary to continual improvement of these processesThese processes shall be managed by the organization in accordance with the requirements of this Standard. Any outsource processes for HEAT and GALV ANIZE are controlled according to requirements of Purchasing control, and implement appropriate document of level-ⅡorⅢ4.1.1 QEO are kept separate from four processes: management activities, provision of resources, product realization, measurement, analysis and improvement, and this four processes further identify subprocess, all above processes are applicable to PDCA4.1.2Description the sequence and interaction of management activities, provision of resources, product realization, measurement, analysis and improvement4.2 Documentation requirements4.2.1 General4.2.1.1 The system documentation shall includea)documented statements of a management policy and management objectivesb) management manualc) documented procedures and records required by this systemd)documents and records that determined by the organization to ensure the effective planning, operation and control of its processes4.2.1.2 Company plans all the documents according to the QEO management system to make up a complete system, and describe the system from different side and level to the effective operation and continual improvement4.2.1.3 Administration compile <QEO management manual> and procedure document, should concern any aspects of company scale, process complication and employee competence to ensure all the documents are consistent and practicability and operational. A document can include the requirements of one or more procedure. A documented requirement of procedure also could be included several documents.4.2.1.4 QEO is dynamic and should change according to the change from outside or inside, keep suitabilityand effectiveness and adequacy.4.2.2 QEO management manual4.2.2.1 <QEO management manual> is the programmatic document that planned by management representative, compiled by administration, approved and issued by general manager.4.2.2.2 QEO management manual includes:a) the scope of QEO management system, including details of any deletion of the ISO9001:2008 and justification for any exclusionsb) the documented procedures established for the management system, or reference to themc)a description of the interaction between the processes of the management system4.2.2.3Implementation of the manual should maintain continuity and stability, when the manual content is not appropriate, it should be amended timely by administration.4.2.3 Control of documentsAdministration is the department of document controlled, and control all the document required by the QEO system, set document compilation, review, approval, issuance, use, change; recognition of current revision status, re-approval, number, recycle and cancel, recognition and distribution of external document.4.2.3.1 document compilation, review, approvala) <QEO management manual> compiled by administration and issued after approval from general managerb) procedures compiled by administration and issued after approval from general managerc)support management documents, WI(including technical documents, operation, inspection standards) and other documents are compiled by the functional departments and issued after approval from general manager4.2.3.2 Review and update of documentsThe applicability of documents(<QEO management manual>&procedure&WI&other documents) are reviewed and updated when the organization, working process, applicable laws and regulations are changed, and implement after approval from general manager4.2.3.3 document changesa) identify the changes and the current revision status by using the document control list and change recordsb) to ensure the availability of current version of the document by changing, replacing, recycling, etc.4.2.3.4 document number and releaseThe document should be numbered in order to ensure that the relevant versions of the applicable documents can be obtained in use, Issued by administration, Number and register when distributing, fill in <Document Distribute&Recycle records>.The documents distributed into company or QEO management documents are controlled, the distribution number is the control number and stamped with "controlled" chapter. The copy of the document is also stamped with "controlled" by administration.4.2.3.5 document use and managementThe department or person of using the documents are responsible for the management of documents, prevent the loss or damage of the document, to ensure documents remain legible and readily identifiable.4.2.3.6 administration is responsible for identification of external documents, and according to the need to determine the release scope of management system and operation documents, and the documents are issued and distributed according to <document control procedures> approved by the general manager4.2.3.7 document recycle and obsoleteObsolete or expired documents are recycled by administration, and destruct after the approval of the management representative. As the accumulation of knowledge as data storage failure file, the retain department apply and stamp "scrap" chapter after approval of administration manager.4.2.4 record controlAdministration is responsible for the record control,to define the controls for the identification, storage, protection, retrieval, retention and disposition of records.4.2.4.1 record numberRecords are numbered by administration. Table formats are numbered according to<record control procedures>. The picture from activities of QEO management should be numbered on the package as below name, content, production time, the producer and other related information.4.2.4.2 record form releaseThe administration is responsible for the release of the record form to each departments, and fill in the < summary of records >.4.2.4.3 record filledAll departments establish and maintain records of ISO9001:2008, ISO14001:2004 and OHSAS18001:2007 standard requirements and system documentation requirements, to provide evidence of the effective operation and compliance with the requirements. All records should be clear, complete. And the data, information should be adequacy, all records should be timely and no forgery.4.2.4.4 records collection and storageEvery department is responsible for the collection and summary of records, keep the records according to the limit time, and keep away from moisture and moth, anti-deterioration, loss prevention.4.2.4.5 record lendLend records must be approved by administration, and handle relevant procedures in the <document copy& loan record>. The borrower shall take good care of the record, keep it complete and clean,and return it timely 4.2.4.6 record disposeRecords are kept three years generally, except for special records. The expired records should be destroyed by administration, in the meantime should fill in the <document destruction record>, The records which have the value of long term preservation should be sealed after the approval of administration4.3 related documents<Document control procedure><Record control procedure>5.1Management commitmentGeneral manager shall provide evidence of its commitment to the development and implementation of the quality management system and continually improving its effectiveness as follows:a) communicating to the company the importance of meeting customer as well as statutory and regulatory requirementsb) establishing the QEO policyc) establishing quality objectives, environmental objectives and targets, and occupational health and safety objectives and indicatorsd) take charge of the audit at the planned time, and evaluate the suitability, adequacy and effectiveness of the QEO management systeme) provide adequate resources, including human resources, financial resources, infrastructure and work environment to ensure the effective operation of QEO management system5.2 interested party requirements5.2.1 customer focusa) general manager must follow the principle of customer focus, then organize relevant departments to recognize and identify customer needs and expectations through market research or communicate directly to customer, and then convert them to specific requirements (including the requirements of product, process, service), and communication in the whole company.b) general manager is responsible for the approval of the major contract, and take initiative to understand any information about customer requirements through analyzing market research, understand current and future needs from customers, and meet their requirements, and strive to exceed customer expectations.c) notification of risk sources and control measures to the customers who enter company's production area, and exert the influence to reduce the safety risk.5.2.2 other interested party requirementsIdentify requirements of other interested parties, including environmental and occupational health and safety requirements of government, employees and their families, contract, visitor, surrounding to reduce environmental hazards and occupational safety and health damage. At the same time, have the interested parties understand will result in the environmental impact and occupational health and safety impact so that regulate their behavior.5.3 QEO policyThe general manager is responsible for establishing and approving QEO policy, and to ensure that it meets the following requirements:a) appropriate to the purpose of the organization, and suitable for the company's activities, product characteristic, scale and environmental and occupational health and safety;b) commitments of meeting requirements, pollution prevention, prevention of hazard, compliance with laws and regulations and continually improving tis effectivenessc) provide a framework for planning and evaluating the QEO objective;d) document it, implement it, maintain it and communicated it to all employeese) review for continuing suitability when internal and external environment changes5.4 planning5.4.1 Quality ObjectivesGeneral manager shall ensure that quality objectives, including those needed to meet requirements for product, are established at relevant functions and levels within the organization. The quality objectives shall be measurable and consistent with the quality policyThe quality objective is in Chapter 0.3Administration is responsible for the measurement of the objective implement, and other departments are responsible for the measurement of department objectives implement at the planned time.5.4.2 objective and target5.4.2.1 general manager shall establish the objective and targets of environment and occupational health&safety at relevant functions and levels within company .5.4.2.2 environmental objectives and targets, occupational health and safety objectives and indicators are measurable and consistent with the QEO policy. The establishment of objectives and targets should consider the followings:a) applicable laws, regulations and other requirementsb) significant environmental aspects, the risk of hazard and the statusc) optional technical pland) financial, operational requirementse) opinions from interested party5.4.2.3 objectives and targets should be in compliance with QEO policy and include the commitment of pollution prevention and continuous improvement.5.4.2.4 quality objectives, environmental objectives and targets, occupational health and safety objectives and targets shall be reviewed in accordance with planned arrangements, and if necessary to be updated.5.4.3 environmental / occupational health and safety management program5.4.3.1 Administration is responsible for organizing and maintaining the environment / occupational health and safety management program to achieve the company's policy.a) responsibility and authority gave to relevant departments in order to achieve the objectives and targetsb) the schedule and method to achieve the objectives and targets5.4.3.2 The environmental / occupational health and safety management program should be reviewed at least one time a year. If necessary, should revise the environmental / occupational health and safety management program for new projects or company's activities, products, services and operating conditions, to ensure its adaptability.5.4.4 Management system planningGeneral manager ensure to plan the QEO management system, ensure below:a) QEO management system meets the requirements of quality objectives, environmental objectives and targets, occupational health and safety objectives, and identify all processes and follow the process model of PDCAb) should plan firstly, then implement when changes to the QEO management system are planned and implemented to ensure the integrity of the quality management system is maintained.5.4.4.1 Plan timeIn the following situations, general manager shall plan the management system:a) when establish and improve the management systemb)when changes to company policy, objectives, organizational structurec)when company's resource allocation, the market are changed significantlyd) when product type, enterprise scale are changede) when relevant laws and regulations are changedf) when received major complaints from interested partyg) when internal audit or management review require;h) when some special items are not included into the existing system5.4.4.2 Plan contentThe general manager shall ensure that the resources and processes needed to achieve the objectives are identified and planned:a) develop corresponding target according to QEO policyb) recognize the process and relationship of achieving quality objectives, environmental objectives and targets and occupational health and safety objectives, and make clear provisions of these processes and control them, including permitted exclusions and rationalityc) required resources;d) responsibilitye) continuous improvement of QEO management system5.4.4.3 plan outputThe output of plan is in accordance with the management system contents, to direct the establishment and change of entire management system. And lead to changes of other levels including the management manual.5.4.5 Identification, evaluation and updating of environmental aspects5.4.5.1 Administration organizes every departments to collect information of production process, infrastructure, monitoring and measurement, raw materials, equipment update and the whole process of maintenance, packaging, product and service in accordance with the <environmental aspects identification, evaluation and update procedure> , determined the aspects that can interact and exert the effect.5.4.5.2 identification of environmental aspects should mainly consider three Tenses (past, present and future), and three states (normal, abnormal and emergency), seven types (the atmospheric emissions, wastewater emissions, soil waste, soil pollution, resources and energy utilization, noise, other problems to local area and social), two sides (environmental pollution, ecological destruction and reasonable use of resources).。