酒店英语2
酒店英语2 课件 Unit 2 Chinese Food
Unit 2 Chinese Food
Section A :Warming up
I. Below are the English expressions of some Chinese foods. Can you match them with the corresponding pictures?
Tang Yuan
Unit 2 Chinese Food
III. Discussion:
Besides the Chinese foods mentioned above, can you list some other typical Chinese dishes? What’s your favorite one?
Unit 2 Chinese Food
Section B : Listening Task 2 Fill in
Mrs. Black, together with her friends, comes to a Chinese restaurant. They haven’t made a reservation. Listen to the dialogue twice and finish the chart with the information you have heard.
简单地说鲁菜味重辣清朝时一些鲁菜被用作皇家用菜鲁菜受孔府菜的影响较大根据烹饪方法不同可分为济南菜和胶东菜前者以清汤和奶汤著名后者重在海鲜的烹制
Hotel English 2
Unit 2 Chinese Food
Objectives:
After finishing this unit, you will be able to:
Task 1 Script Dialogue 1 R: What soup would you like? G: I’d like seafood and vegetable soup. Dialogue 2 R: Would you like something to drink? G: We’d like some black tea. . Dialogue 3 G: What are your specialties？ R: Fish and shellfish are our specialties Dialogue 4 G: Could you give us some recommendation on the menu? R: Beijing Roast Duck is very famous. Its skin is really crispy. Dialogue 5 R: We have boiled dumplings with different fillings. What filling do you prefer? G: I prefer boiled dumplings with pork and vegetable.
酒店专业英语Part 2 Unit 11 Laundry Service
Customers often ask laundry service for…
suit
overcoat dress
jacket
blouse shirt
sport T-shirt
jogging suit
sweater
pajamas vest
tie
jeans
pants
shorts
skirt
The procedure of sending the laundry
Step 1 Knocking at the door敲门 Step 2 Greeting问候 Step 3 Let the customer check让客人检查
(quantity & quality) (数量和质量) Step 4 Special presentation特别介绍、展示 Step 5 Sign the room number and name 签单 Step 6 Say goodbye道别
to your room by 4 pm on the same day. But if it is after 10 am, we will get it back to you next noon. • G: Oh, it is 12 am, but I have a suit that I would like to be pressed before 7 this evening. I'm in a hurry. I have to wear it. • V: Don't worry sir. We have express service. • G: What is the difference in price? • V: We charge 50% more for express, but it only takes 3 hours.
《酒店实用英语》Unit 2
Role Play
Situation A: Imagine that you will go on business to New York next Monday and you need to send an E-mail to book a single room in advance in the hotel. Please write the E-mail and your partner as a hotel reservationist will reply to you. Situation B: Anna is a tourist guide. Tomorrow she will receive a touring party from Canada and she needs to make a group reservation for the travellers. Make a dialogue to make the reservation. Situation C: John has booked a room in Mega Hotel in advance, but now he needs to cancel the reservation. Therefore, he plans to make a telephone call to the hotel. Make a dialogue between John and the receptionist.
Key words and sentences in Dialogue B
Vocabulary
deluxe adj. 豪华的,高级的 later adv. 后来,随后 detail n. 细节,详情 remain vi. 保持
酒店英语Unit 2 Check-in
Revision
Translate the Chinese into English.
• • • • • • •
空房/可售房 保证金/押金 登记 入住 签名 支付，付款 给某人安排某事
• • • • • • •
available rooms deposit registration check-in signature payment arrange sth for sb
Pair work
• A walk-in guest wants to stay in the City Wall Hotel. But the hotel is fully booked. • Some useful expressions: • I’m afraid/sorry …. • Would you like to try …. • I would suggest … • We can recommend you another hotel if you like. • ……
• 您做过预订吗？
Have you made any reservation?
• 请稍等。
Wait a moment, please.
• 请出示您的护照。
Please show me your passport.
• 请您填写一下这个表格。
Please fill in this registration form.
Fill in the blanks
credit _____? card • 1. Could I pay by _____ • 2. May I know your departure ________ time? filling ____ in • 3. Would you mind _____ this registration form? • 4. Could you arrange a king-size bed room _____ with _____ bath ____ for us? • 5. I want to stay here from ____ the April to 17th. 15th ____
酒店英语Unit 2 Check-in
passport
4
1108
800RMB/ night
3.15
90$
整理ppt
6.1 6.3
10
Different Expressions(表达方式） 1.May I help you?=_____？=_____？ 2. Have you made any reservation? 您有预订吗？
= Do you have a _re_s_e_r_v_at_i_o_n_ with us? 3.Wait a moment please.= _e_n_t_.
整理ppt
11
6.How are you going to pay, i_n__cash or _b_y__credit card?
=How would you like to make your payment(n.付款）? 7.Here are the r_o_o_m__k_e_y_to room 1108.
• Is there any room available for Mr. White?
Yes, there is. • How long does Mr. White want to stay?
For two nights.
整理ppt
9
City Wall Hotel
Peter White
male
8.The _b_e_ll_m__an___will show you up with your baggage. =Our _b_e_l_lm__a_n__will _b_ri_n_g_/t_a_k_e_you to your room. 9.I hope you’ll enjoy your stay with us.=_____________
酒店英语unit 2
Dialogues
Dialogue 3
Hiring a Taxi 雇请出租车 J=Jane (Receptionist) S=Stephen Nobel (Guest) J: Good morning, sir. Can I help you? S: Good morning. Can you get me a taxi? J: Where do you want to go, sir? S: I want to go to the Forbidden City. J: Single trip or round trip? S: Single trip. Could you tell the driver to make a detour to the Bank of China? I need to change some money there. J: Yes, I will tell him. S: By the way, how do you figure out the carfare? J: According to the kilometer, the first five kilometers is RMB15, and RMB2 for every extra kilometer. S: Oh, I see. Thank you. How long do I have to wait? J: The taxi will be here right away.
Translation
大连理工大学电子音像出版社
Dialogues
Dialogue 2
Opening the Car Door 开车门服务 J=Jane (Receptionist) S=Stephen Nobel (Guest) J: Good morning, sir. Welcome to our hotel S: Good morning. J: Be careful as you step down. S: Thank you. J: Is this all your luggage? S: No, I have another suitcase in the rear of the car. J: Let me carry this for you. S: Thanks. That’s kind of you.
酒店英语module2unit3
TIME： this evening
Shopping list:
1， oranges 2， apples
3， grapes
4， chips
5， cookies 6， popcorns
7，
8，
9，
10，
11，
12，
Remarks: six people
Money in advance: 200
Clerk XXX
Hotel English
• 9. Is there anything else I can do for you? • 还有什么能为您效劳的？ • 10.I will make out the claim tag for you. • 我会为您做好行李牌。 • 11. We are open round the clock. • 我们24小时营业。
room
claim tag
suitcase roll aboard
bellman
1
2
3
4
5
6
7
8
Hotel English
B Keep these important tips in mind when serving:
1.Give a Face-to-face greeting. 2.Introduce yourself and offer help. 3.Confirm how many pieces of baggage the guest has. 4.Answer any questions from the guest. 5.Assure the guest you will send the baggage to his room.向…保证;使…确信;
酒店英语2Chinese food课后答案教材答案
酒店英语2Chinese food课后答案教材答案1、Study hard, ______ you won’t pass the exam. [单选题] *A. or(正确答案)B. andC. butD. if2、If you pass your exams, we’ll have a party to celebrate. [单选题] *A. 宣布B. 发表C. 解放D. 庆祝(正确答案)3、I'm sorry I cannot see you immediately. But if you wait, I'll see you_____. [单选题] *A. for a momentB. in a moment(正确答案)C. for the momentD. at the moment4、One thousand dollars a month is not a fortune but at least can help cover my living（）. [单选题] *A. billsB. expenses(正确答案)C. pricesD. charges5、The notice put _______ on the wall says “No Smoking”. [单选题] *A. up(正确答案)B. offC. awayD. out6、Will you be able to finish your homework _______? [单选题] *A. by the timeB. in time(正确答案)C. once upon a timeD. out of time7、--Jimmy, you are supposed to?_______ your toys now.--Yes, mom. [单选题] *A. put upB. put onC. put away(正确答案)D. put down8、_____ to wait for hours,she brought along a book to read. [单选题] *A. ExpectedB. Expecting(正确答案)C. ExpectsD. To expect9、I can’t hear you _______. Please speak a little louder. [单选题] *A. clearly(正确答案)B. lovelyC. widelyD. carelessly10、It is an online platform _____ people can buy and sell many kinds of things. [单选题] * A．whenB. where(正确答案)C．thatD．which11、His remarks _____me that I had made the right decision. [单选题] *A.ensuredB.insuredC.assured(正确答案)D.assumed12、16．Lily is a lovely girl. We all want to ________ friends with her. [单选题] *A．haveB．make(正确答案)C．doD．take13、There was a time（）I wondered why I would like to do this boring job. [单选题] *A. whichB. whyC. whereD. when(正确答案)14、—______ is it from your home to the bookstore?—About 15 kilometers.（）[单选题] *A. How far(正确答案)B. How muchC. How longD. How many15、Which do you enjoy to spend your weekend, fishing or shopping? [单选题] *China'shigh-speed railways _________ from 9,000 to 25,000 kilometers in the past fewyears.A. are growing(正确答案)B. have grownC. will growD. had grown16、I like booking tickets online，because it is _______. [单选题] *A. boringB. confidentC. convenient(正确答案)D. expensive17、The man lost his camera and he ______ it now.（）[单选题] *A. foundB. is findingC. is looking forD. looks for(正确答案)18、______! It’s not the end of the world. Let’s try it again.（）[单选题] *A. Put upB. Set upC. Cheer up(正确答案)D. Pick up19、11．________ big furniture shop it is! [单选题] *A．HowB．WhatC．What a (正确答案)D．What an20、—Is this ______ football, boy? —No, it is not ______.（）[单选题] *A. yours; myB. your; mine(正确答案)C. your; meD. yours; mine21、We should have breakfast every day to keep ______. [单选题] *A. healthB. healthy(正确答案)C. healthilyD. the healthy22、61．How is online shopping changing our way? ? ? ? ? ? life? [单选题] *A．of(正确答案)B．inC．onD．for23、Though the _____ drama is wonderful, I guess most audiences will be tired as it is too long. [单选题] *A. four-hour(正确答案)B. four hoursC. four-hoursD. four-hour's24、The bookshop is far away. You’d better _______. [单选题] *A. by the busB. by busC. take busD. take?the bus(正确答案)25、It is important for us _______ English well. [单选题] *A. learnB. learningC. to learn(正确答案)D. learned26、______ my great joy, I met an old friend I haven' t seen for years ______ my way ______ town. [单选题] *A. To, in, forB. To, on, to(正确答案)C. With, in, toD. For, in, for27、Jeanne's necklace was _____ 500 francs at most. [单选题] *A. worthyB. costC. worth(正确答案)D. valuable28、--Henry treats his secretary badly.--Yes. He seems to think that she is the _______ important person in the office. [单选题] *A. littleB. least(正确答案)C. lessD. most29、You could hardly imagine _______ amazing the Great Wall was. [单选题] *A. how(正确答案)B. whatC. whyD. where30、Lily is a very_____person and never wastes anything. [单选题] *A.generousB.economical(正确答案)C.economicD.efficient。
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2.餐厅英语
SAY ENGLISH
service charge [ˈsɜːvɪs tʃɑ:dʒ] 服务费 napkin 餐巾
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2.餐厅英语
SAY ENGLISH
coffee cup [ˈkɔfi kʌp] 咖啡杯
tea -pot 茶壶
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2.餐厅英语
SAY ENGLISH
chopsticks ['tʃɑ:pstɪks] 筷子
SAY ENGLISH
3.道歉语
SAY ENGLISH
• I am sorry. It is my mistake. 对不起，那是我的错。 • I am sorry to disturb you. 对不起，打扰您了。 • Sorry to have kept you waiting so long. 对不起，让您久等了。
• Thank you for your advice(help). 谢谢您的忠告（帮助）。 You are welcome. Not at all. Thanks all right. 不用谢。
3.道歉语 • I am so sorry. 很抱歉，对不起。 • Excuse me. 对不起/请让一下。 • I do apologize for this. 我对此表示歉意。
SAY ENGLISH
1.欢迎问候语
SAY ENGLISH
How do you do. 您好（初次见面）
Gland/Nice to meet you. 很高兴见到您
Nice to see/meet you again. 很高兴再次见到您
1.欢迎问候语 • 欢迎问候语 • How are you?
9
1.客房英语
SAY ENGLISH
Bath 浴室
slippers ['slɪpəz] 拖鞋
10
1、客房英语
SAY ENGLISH
sauna [ˈsɔ:nə] 桑拿浴室 laundry [ˈlɔ:ndri] 洗衣
11
1.客房英语
SAY ENGLISH
mini-bar 小冰箱
airport [ˈeəpɔ:t] 机场
noodle [ˈnu:dl] 面条
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2.餐厅英语
SAY ENGLISH
Garlic chicken wings 蒜香鸡翅 potato silk 土豆丝 Vegetable salad 蔬菜沙拉 Organic broccoli 有机菜花
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2.餐厅英语
SAY ENGLISH
sour 酸 sweet 甜 bitter 苦 spicy 辣 salty 咸
• Fine,thanks.And you?. 您好吗？ 好的，谢谢，您呢？
SAY ENGLISH
Welcome to our hotel/restaurant/floor. 欢迎来到我们酒店/餐厅/楼层。
2.答谢，应答语 • Thank you(very much). 谢谢您（非常感谢）。
SAY ENGLISH
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2.餐厅英语
SAY ENGLISH
beef [bi:f] 牛肉 Braised beef 红烧牛肉
brow sauce 酱牛肉 pork [pɔ:k] 猪肉
chicken [ˈtʃɪkɪn] 鸡肉 mutton [ˈmʌtn] 羊肉
22
2.餐厅英语
SAY ENGLISH
bread [bred] 面包
HuaYan temple 华严寺
The Heng mountain 恒山
28
4.旅游景点英语
SAY ENGLISH
Nine-dragon screen wall 九龙壁 volcano 火山 wood tower （应县）木塔
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5.通用英语
SAY ENGLISH
reservation [ˌrezəˈveɪʃn] 预定
6
1.客房英语
SAY ENGLISH
umbrella [ʌmˈbrelə] 雨伞 physical fitness 健身房
7
1.客房英语
SAY ENGLISH
extra bed 加床 iron [ˈaɪən] 熨烫
8
1.客房英语
SAY ENGLISH
Bath robe [bɑ:θ rəub] 浴衣 bath tower [bɑ:θ ˈtauəl 浴巾
dish 碟子
15
2.餐厅英语
SAY ENGLISH
soup spoon [su:p spu:n] 汤匙
plate 盘子
16
2.餐厅英语
SAY ENGLISH
toothpick [ˈtu:θpɪk] 牙签
knife 餐刀
17
2.餐厅英语
SAY ENGLIቤተ መጻሕፍቲ ባይዱH
menu [ˈmenju:] 菜单
vegetable 蔬菜
hair dryer ['heədraiə] 吹风机
4
1.客房英语
SAY ENGLISH
business center [ˈbiznis ˈsentə] 商务中心 wake-up call [weik ʌp] 叫早服务
5
1.客房英语
SAY ENGLISH
elevator / lift 电梯 safe /safety box 保险箱
32
5.通用英语
SAY ENGLISH
deposit [dɪˈpɒzɪt] 押金
credit card [ˈkredit kɑ:d] 信用卡
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5.通用英语
SAY ENGLISH
cash [kæ ʃ] 现金
cashiers [kæ ˈʃɪə(r)] 收银
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二、常用句子 1. 2. 3. 4. 5. 6. 欢迎问候语 答谢应答语 道歉语 征询语 指路语 告别语
5.指路用语 • This way ,please. 这边走。
SAY ENGLISH
• You first,please!(女士优先 Lady first.) 您先请。 • Go upstairs/Go downstairs. 上楼/下楼。
5.指路用语 • Please turn left/right. 请左转/右转。
SAY ENGLISH
SAY ENGLISH
2015-5-22
单词&短语
SAY ENGLISH
一、单词&短语 二、句子
SAY ENGLISH
一、单词&短语
1.客房英语 2.餐饮英语 3.康体英语 4.旅游景点英语 5.通用英语
1.客房英语
SAY ENGLISH
front desk [frﾊnt desk] 前台
SAY ENGLISH
• Please go straight ahead. 请一直往前走。
6.告别语 • See you later. 等会见。 • Good night. 晚会。
SAY ENGLISH
• See you tomorrow. 明天见。 • Good bye and thank you for coming. 再见，谢谢光临。
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3.康体英语
SAY ENGLISH
sauna 桑拿 massage 按摩 take a bath 盆浴 take a shower 淋浴
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4.旅游景点英语
SAY ENGLISH
yun gang grottoes 云冈石窟
Hanging temple 悬空寺
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4.旅游景点英语
SAY ENGLISH
4.征询语
SAY ENGLISH
• Is there anything else I can do for
you? 有什么能帮忙吗？
• Wait a moment please. 请稍等。 • Sorry ,please speak slowly. 对不起，请讲慢一点。 • I beg your pardon? 对不起，我没听懂/再说一次
SAY ENGLISH
Thank you
cigarette [ˌsɪgəˈre] 香烟
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5.通用英语
SAY ENGLISH
bathroom [ˈbɑ:θru:m] 卫生间
signature [ˈsɪgnətʃə(r)] 签名
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5.通用英语
SAY ENGLISH
free [fri:] 免费
discount [ˈdɪskaʊnt] 折扣
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2.餐厅英语
SAY ENGLISH
sugar [ˈʃʊgə(r)] 糖
salt [sɔ:lt] 盐
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2.餐厅英语
SAY ENGLISH
beer [bɪə(r)] 啤酒 breakfast [ˈbrekfəst] 早餐
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2.餐厅英语
SAY ENGLISH
lunch [lʌntʃ] 午餐 supper [ˈsʌpə(r)] 晚餐