智慧树知到《商务英语视听说》章节测试[完整答案]

智慧树知到《商务英语视听说》章节测试[完整答案]2020智慧树知到《商务英语视听说》章节测试答案第一章1、How many chapters are included in the course?A:12B:15C:16D:18正确答案：162、This course aims to develop students” proficiency in the use of English knowledge and skills in a wide range of business environments.A:对B:错正确答案：对3、This course is designated for undergraduate English majors.A:对B:错正确答案：错第二章1、What are the basic elements in a resume?A:one”s personal information, educational background, job intention, relevant skills and qualifications, relevant experiences, achievements and rewards and so onB:one”s personal information, educational background, relevant skills and qualificationsC:one”s name, age, gender, telephoneD:one”s relevant skills and qualifications, relevant experiences, relevant achievements and rewards and so on 正确答案：one”s personal information, educational background, job intention, relevant skills and qualifications, relevant experiences, achievements and rewards and so on2、Which of the following should NOT be highlighted in your self-introduction?A:your personal achievementsB:your abilitiesC:your hobbiesD:your relevant experiences正确答案：your hobbies3、In the mode of“STAR”, the letter”S” stands for __. A:SituationB:SuccessC:StudyD:Standard正确答案：Situation4、When you are asked“why do you apply for this post?”in the job interview, the interviewer is actually asking about ___.A: your anti-stress abilityB:your self-awarenessC:your team spiritD:your career planning正确答案：your career planning5、Which of the following should you do in the job interview? A:We should wear heavy make-up to make ourselves even more attractive.B:We should know about the company or post applied as much as possible.C:We should go together with our parents or our friends to help ourselves calm down.D:We should try to be friendly enough to ask the interviewer some personal questions.正确答案：We should know about the company or post applied as much as possible.6、In the mode of“STAR”, the letter“A” stands for ____. A:ActionsB:AchievementsC:AbilitiesD:Activities正确答案：Actions7、Which of the following is NOT a frequently-asked question in the job interview?A:Why do you apply for this post?B:How does your boss evaluate you?C:Would you please talk about your strengths and weaknesses?D:What are your hobbies?正确答案：What are your hobbies?8、During the job interview, we can ask the interviewer directly our future salary or promotion since we are really interested in it.A:对B:错正确答案：错9、Don”t speak with too much facial expression and too manygestures in the job interview.A:对B:错正确答案：对10、Use some secular, free language instead of formal language to introduce yourself.A:对B:错正确答案：错第三章1、If the ownership of the companies is not open to the public, we call them closely held companies.A:对B:错正确答案：A2、Subsidiary refers to a company that is owned or controlled by another larger company, i.e. parent company. A:对B:错正确答案：A3、A company structure chart will show the jobs, listed by job title, the reporting structure, and company management.A:对B:错正确答案：A4、A job title is a term that describes in a few words or less the position held by an employee.A:对B:错正确答案：A5、Financial department is responsible for delivering goods to the customers.A:对B:错正确答案：B6、Human Resources Managers are responsible for cultivating, training, retaining, and compensating human talent.A:对B:错正确答案：A7、“2Ls”refer to Language competence and Learning competence.A:对B:错正确答案：A8、“4Cs” refer to Critical thinking competence, Creative competence, Cultural competence and Collaborative competence. A:对B:错正确答案：A9、The following statements are usually related to cultural competence except______.A:Works effectively with people from all backgrounds.B:Treats all people with dignity and respect.C:Examines own biases and behaviors to avoid stereotypical responses.D:Discriminates against some individual or group.正确答案：D10、The following statements are usually related to collaborative competence except______.A:Works collaboratively with colleagues to achieve organizational goals.B:Places team agenda before personal agenda.C:Shows respect for and understanding of diverse points of view.D:Is not willing to learn from others正确答案：D第四章1、You can make your business call _.A:during the rest timeB:during the dinner timeC:during the holidaysD:during the working hours正确答案：D2、When answering the phone, you should not say:“___.” A:Who are you?B:Who”s that?C:Who is speaking, please?D:Where are you calling from?正确答案：A3、When taking a message in a business call, the caller should leave some basic information except ____.A:the nameB:the company where he / she is fromC:the purpose of the callD:the company where he / she called正确答案：D4、When making a call, sometimes there will be something wrong with the phone or telephone line. Which of the following expressions is not right when expressing the problems?A:I”ve tried to get through several times but it”s always engaged.B:Sorry, we were cut off.C:The phone is in order.D:She has changed her telephone number.正确答案：C5、When asking for someone during the business call, you should not say:“___.”A:Is someboby in?B:Could I speak to someone in the Sales Department, please? C: Please connect me with the Export Department.D:Hello, is Jack in the office?正确答案：A6、 When making a call, sometimes there will be something wrong with the phone or telephone line. At this moment, you can NOT say:A:I”ve tried to get through several times but it”s always engaged.B:Sorry, we were cut off.C:The phone is out of order.D:Would you like to leave a message?正确答案：D7、You should try to speak as loud as possible on the phone so as to make yourself heard clearly.A:对B:错正确答案：B8、In business calls if the person you want is not available, try to leave a message as detailed as possible.A:对B:错正确答案：B9、Usually a business call should not be longer than 3 minutes.A:对B:错正确答案：10、During the business call we should stick to the subject and do not allow the conversation to drag out with meaningless chatter.A:对B:错正确答案：A第五章1、Contact can be as simple as sending everyone a friendly reminder through office e-mail, phone calls, or a post card reminder through the mail.A:对B:错正确答案：A2、As a chairperson, before holding a meeting, you should also decide who should attend and what the purpose of the meeting is.A:对B:错正确答案：A3、It is ok that you begin a meeting five to seven minutes after it was scheduled.A:对B:错正确答案：B4、It is not necessary to stick to the agenda during themeeting.A:对B:错正确答案：B5、We should respect different views during the meeting. A:对B:错正确答案：A6、A well-planned agenda, posted ground rules, and usinga bin can help meeting run effectively.A:对B:错正确答案：A7、The relaxing atmosphere is not good for the meeting to be productive.A:对B:错正确答案：B8、You needn”t use a consistent format when taking minutes. A:对B:错正确答案：B9、You should list all outcomes in the minute.A:对B:错正确答案：B10、A well-planned agenda, posted ground rules, using a bin and __ are the four most important keys to running the effective meetings.A:a minuteB: summaryC:an introductionD:the meeting leader正确答案：B第六章1、If your business trip is not necessary, it can be replaced by some alternatives.A:对B:错正确答案：A2、Making a positive and honest declaration can help you free from security check.A:对B:错正确答案：B3、Every country has specific regulations on the items to be carried in and out of the country.A:对B:错正确答案：A4、If it”s your first time to enter a country, you”d better know the relevant rules of declaration in advance.A:对B:错正确答案：A5、The receptionist should introduce the executive to the visitor first.A:对B:错正确答案：B6、If the meeting cannot be satisfies, the receptionist should always explain the real reason to the visitor.A:对B:错正确答案：B7、The receptionist should keep a register which includes date, time, name and the firm the visitor comes to.A:对B:错正确答案：B8、You should start the business talk with your business partner immediately after meeting him.A:对B:错正确答案：B9、The following can help you plan an efficient business trip except ____.A:Delegate the arrangement.B:Minimize your itinerary.C:Be informed.D:Copy your schedule.正确答案：B10、“I”d like to choose a hospitable hotel located in the city center, which should be equipped with business center and swimming pool.” In this requirement for room, which aspect is not mentioned?A:atmosphereB:locationC:servicesD:facilities正确答案：C第七章1、A company presentation refers to a prepared speech given on behalf of listener”s own company for marketing and other certain purposes.A:对B:错正确答案：B2、If the basic elements are covered in a company presentation, it definitely means this presentation is an effective one.A:对B:错正确答案：B3、In a company presentation, the speaker should make the content well-organized, clearly identify the main points and supporting points.A:对B:错4、Nonlinguistic techniques mean body language and eye contact.A:对B:错正确答案：A5、In the main body of a company presentation , company profile, location, key personnel, market application areas should be covered.A:对B:错正确答案：A6、In a company presentation, some technical support especially slides, flip charts, PPTs are very important.A:对B:错正确答案：A7、The presenter is supposed to deliver the presentation as soon as possible.A:对B:错8、When company”s performance should be involved, some vivid verbs, the line, bar, pie graphs are the most favorable options.A:对B:错正确答案：A9、The basic elements of a company presentation contain __. A: greeting and self-introductionB:subjectC:main bodyD:Q & A session正确答案：ABCD10、What are the preparations before a company presentation?A:Making a draftB: Doing brief notesC:Doing oral practiceD:Finding some pictures正确答案：ABC第八章1、Product presentation may be given to the investors toattract additional funding.A:对B:错正确答案：A2、A complete product presentation should include all 6 parts: introduction, outline, body, summary, conclusion, question and answer session.A:对B:错正确答案：B3、It”s advisable to state the outline at the beginning when giving a product presentation.A:对B:错正确答案：A4、Using pictures and visual aids can help to attract the audience”s attention when giving a product presentation.A:对B:错正确答案：A5、You may give a fluent product presentation without practice ahead of time.A:对B:错正确答案：B6、Body language can help to leave a deep impression on the audience.A:对B:错正确答案：A7、A good product presentation should be kept short, simple, engaging and real.A:对B:错正确答案：A8、When using PowerPoint slides, you should try to limit slides to one every minute.A:对B:错正确答案：A9、Keep your product presentation simple. Here“simple”means __A:organizedB:shortC:clearD:interactive正确答案：A10、When giving a product presentation, you can use the following non-verbal communication skills: _.A:eye contactB:smileC:moving aroundD:confident voice正确答案：ABCD第九章1、An annual report is an in-depth and comprehensive overview of a business” or an organization”s key moments and metrics from the previous year.A:对B:错正确答案：A2、For closely held companies, periodic financial reports are required by law.A:对B:错正确答案：B3、The balance sheet provides a snapshot of the firm”s assets and liabilities.A:对B:错正确答案：A4、There are three Elements in balance sheet, namely assets, liabilities and owner”s equity.A:对B:错正确答案：A5、Assets= liabilities + owners” equityA:对B:错正确答案：A6、Too much debt in the capital structure can pose a risk during rough periods in the economy, too little debt might be a sign that too little leverage is being used possibly limiting the company”s ability to grow as quickly as their competitors. A:对B:错正确答案：A7、A business presentation is typically carried out using audio/visual presentation material, such as projectors and statistical documents created with presentation software.A:对B:错正确答案：A8、A good presentation can help a professional, or a business stand out from the competition, connect with new clients and make an impression on industry leadersA:对B:错正确答案：A9、Typical annual reports will include some basic reports and statements except __.A:Chairman”s StatementB:Financial StatementsC:New Business ReportsD:Complete list of Board of Supervisors.正确答案：D10、The following statements are usually related to improving presentation skills except __.A:quick preparationB:self-confidenceC:connecting with the audienceD:effectively utilizing visual aids正确答案：A第十章1、Exhibitors usually sell more products at trade fairs than sales calls.A:对B:错正确答案：B2、It takes a comparatively short amount of time to reach the customers at trade fairs.A:对B:错正确答案：A3、Everyone who visits your display knows the detail of your product or service.A:对B:错正确答案：B4、The most valuable thing a trade fair provides is opportunity for future communicationA:对B:错正确答案：A5、Before sending your booth staffers, you need to consider the weather of the place where the trade show is held.A:对B:错正确答案：B6、Asking the non-competing exhibitors about the previous trade fairs is a good way to find the best fairs to attend. A:对B:错正确答案：A7、The key to find the best trade fairs lies in finding the ones that pull in the most decision makers for your industry. A:对B:错正确答案：A8、Offering food the attendees is an excellent idea.A:对B:错正确答案：B9、Directions: Choose the right things from the information box below for a seller/buyer to do at a trade fair. Pay attention, there are some things neither side should do.The seller:___A:acknowledge the presence of visitors.B: take a seat.C:accept the greeting.D:get a brochure or sample without making a connection. E:Thank the booth attendants.F:Ask specific questions.正确答案：AF10、Directions: Choose the right things from the information box below for a seller/buyer to do at a trade fair. Pay attention, there are some things neither side should do.The buyer:__A:acknowledge the presence of visitors.B:take a seatC:accept the greeting.D:get a brochure or sample without making a connection E:Thank the booth attendants.正确答案：第十一章1、Inquiries are usually made by sellers in international trade.A:对B:错正确答案：B2、In response to an inquiry, a quotation may be sent. A:对B:错正确答案：A3、In reply to an inquiry, you can provide more than what are asked for.A:对B:错正确答案：A4、There is no need to reply if you have no interest in the inquiry.A:对B:错正确答案：B5、A quotation is an indication of price without obligation. A:对B:错正确答案：A6、In making a firm offer, clear, complete and final trade terms are not necessary.A:对B:错正确答案：B7、An offer may either be firm or soft.A:对B:错正确答案：A8、A soft offer is an offer without engagement, so it is non-firm offer.A:对B:错正确答案：A9、An inquiry is a request for information regarding the supply of certain goods.A:对B:错正确答案：A10、A counter-offer is virtually a partial rejection of the original offer.A:对B:错正确答案：A第十二章1、It is important to go to a negotiation having done your research.A:对B:错正确答案：A2、We should build trust with the other party, since trust will aid communication.A:对B:错正确答案：A3、A firm offer is not binding on the seller.A:对B:错正确答案：B4、Generally speaking, further orders will follow if the trial order proves satisfactory to both parties.A:对B:错正确答案：A5、In business letters, the handwritten signature is below the complimentary close.A:对B:错正确答案：A6、In a business letter, the salutation goes above the inside address.A:对B:错正确答案：B7、The body part of a business letter usually begins with reference to the previous letter received.A:对B:错正确答案：A8、In the general trading process, usually the seller makes an inquiry.A:对B:错正确答案：B9、An order contains the following items except________. A:name and article numberB:quality and quantityC:delivery and packingD: a firm offer正确答案：D10、The following phases are usually involved in a negotiation process except______.A:reaching an agreementB:bargain and compromisingC:delivering the goodsD:presenting one”s proposition正确答案：C第十三章1、In payment in advance method, the importer makes full payment to the supplier before the shipment of goods is done. A:对B:错正确答案：A2、Payment in advance usually takes place when the importerhas not long been established.A:对B:错正确答案：A3、Open account payment takes place when the importer hasa long credit history and is well known to the seller.A:对B:错正确答案：B4、The bank issues documentary credits to a customer according to his credit-worthiness.A:对B:错正确答案：A5、Collection can be divided into D/P and D/A.A:对B:错正确答案：A6、L/C is the most frequently used means of payment in international trade.A:对B:错正确答案：A7、In L/C transactions, the seller applies to the issuing bank to open a letter of credit.A:对B:错正确答案：B8、In L/C transactions, the issuing band debits the buyer”s account and releases the relevant documents so that the buyer can claim the goods from the carrier.A:对B:错正确答案：A9、The following are different types of remittance except_______.A: Mail transferB:Telegraph transferC:Demand draftD: Letter of Credit正确答案：D10、In L/C transactions, ___ is responsible for paying money and tendering documents.A:the buyerB:the sellerC:the bankerD:nobody正确答案：C第十四章1、Clear stipulation of the shipment clause is an important condition for the smooth execution of the contract.A:对B:错正确答案：A2、Normally, there is one specific port of shipment and one specific port of destination stipulated in the contract.A:对B:错正确答案：A3、The port of destination should be close to where the goods are manufactured.A:对B:错正确答案：B4、“Prompt shipment” is a typical example to show thedelivery date is not definite.A:对B:错正确答案：A5、The port of shipment is usually proposed and determined by the buyer.A:对B:错正确答案：B6、If partial shipment is allowed, the time and quantity of each shipment should be specified clearly in the contract. A:对B:错正确答案：A7、Only if he receives the L/C will the seller ship the goods to the buyer.A:对B:错正确答案：A8、The goods can reach the end users directly after the arrival of the shipment.A:对B:错正确答案：B9、In deciding the date for shipment, considerations must be given to some factors except __.A:production timeB:transportationC:types of goodsD:price of goods正确答案：D10、Which of the following factors will not influence the determination of delivery time?A:availability of shipping spaceB:quality of goodsC:supply of raw materialsD:amount of orders to fulfill正确答案：B第十五章1、It is only the buyer that may file a claim.A:对B:错正确答案：B2、The seller is not responsible for the loss taking place during the transit.A:对B:错正确答案：A3、The seller may also lodge a claim against the buyer if the latter fails to perform the contract.A:对B:错正确答案：A4、It is important to provide proof or evidence when makinga claim.A:对B:错正确答案：A5、Referring to the inconvenience and damage caused is an effective way to lodge a claim.A:对B:错正确答案：A6、A claim may be refused if the damage is caused for improper handling.A:对B:错正确答案：A7、If the contract is based on FOB, the seller will not take the responsibility when the goods are damaged on board.A:对B:错正确答案：A8、When writing an adjustment letter, you need to explain the causes of the problem and what measures to be taken.A:对B:错正确答案：A9、When handling claims, it is important to take a positive attitude and be polite.A:对B:错正确答案：A10、 A claim can be settled in the following ways:A:Making a refundB:compensating for the lossesC:Giving a discountD:replacing the faulty goods正确答案：ABCD第十六章1、4 Ps is defined by many marketers as“putting the right product in the right place, at the right price and right time.” A:对B:错正确答案：A2、Distribution channel is a way of selling a company”s product either directly or via distributors.A:对B:错正确答案：A3、Michael Dell was not a strong believer in the power of advertising and frequently stressed its importance in the company”s strategy.A:对B:错正确答案：B4、Marketing shows how to reach to the customers and build long lasting relationship while sales just means selling is the ultimate result of marketing.A:对B:错正确答案：A5、Marketing is more than sales.A:对B:错正确答案：A6、Segmentation means breaking the heterogeneous market into smaller, homogeneous markets.A:对B:错正确答案：A7、Market Targeting only means to develop measure of segment attractiveness.A:对B:错正确答案：B8、Marketing plan is a written document that acts as a guidebook of marketing objectives for the marketing manager. A:对B:错正确答案：A9、Promotion decisions involve________.A:Promotion StrategyB:AdvertisingC:Public Relations and PublicityD:Marketing communication budget正确答案：ABCD10、This process involves___________.A:SalesB:Market segmentationC:Market targetingD:Market positioning正确答案：BCD第十七章1、Advertising works best when it”s developed to meet one goal at a time.A:对B:错正确答案：A2、Internet advertising, once seen as the mainstay of media advertising, is facing numerous challenges from alternative media, especially interactive and social media.B:错正确答案：B3、The television is the fastest growing advertising media A:对B:错正确答案：B4、Handheld devices, such as cellphones, smartphones, portable computers and other wireless devices, make up the growing mobile device market.A:对B:错正确答案：A5、Indoor billboards are large structures located near transportation points intending to attract the interest of people traveling on roads or public transportation.A:对B:错正确答案：B6、Advertising can serve as a reminder to consumers.A:对正确答案：A7、Advertisement can differentiate the product from its competitors.A:对B:错正确答案：A8、Advertisement can induce consumers to try the product. A:对B:错正确答案：A9、Print publications such as magazines, books, newspapers and ____ (such as annuals) offer a variety of advertising opportunities.A:leafletsB:flyersC:postersD:Special Issue publications正确答案：D10、AIDA is an acronym that stands for Attention, Interest, Desire and_______.A:ActionC:Achievement D:Ability正确答案：A。