英语培训资料
新入职员工英语单词培训资料
新入职员工英语单词培训资料一、酒店各部门及酒店设施名称:行政办公室:Executive [iɡ′zekjutiv] office 客房部:Rooms division [di′vi??n]前厅部:Front[fr?nt] office 餐饮部:Food & Beverage [′bev?rid?] department[di'pɑ:tm?nt] 工程部:Technical [′teknik?l] department / Engineering[‚end?i′ni?ri?] department人事部:Human['hju:m?n] Resources[ri's?:siz] department 保安部:Security [si′kju?riti] department 大堂副理:Assistant[?'sist?nt] Manager 管家部:Housekeeping ['hauski:pi?] PA:Public Area公共卫生市场销售部:Sales Marketing department 预订部:Reservation[‚rez?′vei??n] 运输部:Transportation [‚trænsp??′tei??n] department 宴会厅:Banquet [′bæ?kwit] Hall(ballroom) 大堂酒吧:Lobby Bar 医务室:Clinic [′klinik]健身房:Gymnasium [d?im′neizi?m] /Gym[d?im] room 健身中心:Fitnee center 网球场:Tennis Court[k?:t] 室内/外游泳池:indoor/outdoor swimming pool [pu:l] 外币兑换:Foreign['f?rin] Exchange 邮局:Post Office 大堂公用电话:House Phone 付费电话:pay phone 洗手间:Toilet ['t?ilit] /Washroom/Lavatory ['læv?‚t?ri] 电梯:Lift/Elevator[′eliveit?] 员工电梯:Service Elevator 自动扶梯:Escalator[′esk?leit?] 旅行社:travel agency[′eid??nsi] 夜总会:Night Club 停车场:park/parking lot[l?t] 商店/杂货店:store二、前厅部:接待处:Reception [ri′sep??n] 询问处:Information[‚inf?′mei??n] 商务中心:business[′biznis] center 礼宾部:Concierge[‚k?:nsi′ε??] 机场代表:Airport Representative[‚repri′zent?tiv] 皇冠楼层:Clubfloor/Executive[iɡ′zekjutiv] Floor 总机:Operator[′?p?reit?]/Switchboard[′swit?‚b?:d] 酒店人员用房:house use 散客:walk in 净房价:net rate 没有通知取消而又未到的预订:no show 坏房:out of order 吉(空)房:vacant[′veik?nt] 有人住的房间:occupied[′?kjupaid] 客满:full house 入住登记:check in 退房:check out 提升:upgrade [′?pɡreid] 半日用房:day use留言条:message [′mesid?] 共计:total 价钱:price[prais] 基本费:basic[′beisik] charge[t?ɑ:d?] 附加费:surcharge[s?:′t?ɑ:d?]/ additional charge 手续费:commission[k?′mi??n] charge 服务费:cover charge/ service charge 信用卡:credit[′kredit] card 值班经理:MOD(manager on duty) 残疾人用房:handicap[′hændikæp] room 转房:room change[t?eind?]三、礼宾部行李:luggage[′l?ɡid?] (英)/baggage[′bæɡid?] (美) 手提包:handbag[′hændbæɡ] 手提箱/衣箱:suitcase[′sju:tkeis] 旅行袋:travel[′trævl] bag 背包:kitbag[′kitbæɡ] 贵重物品:valuable[′vælju?bl] 易碎物品:breakable [′breik?b?l] 笔记本电脑:laptop ['læpt?p] 帆布:canvas ['kænv?s] 塑料:plastic ['plæstik,plɑ:stik] 银色:silver ['silv?] 粉红色:pink[pi?k] 深蓝色:navy['neivi]blue/dark [dɑ:k]blue 紫色:purple 灰色:grey[ɡrei]/gray 行李标签:label['leibl]/tab[tæb]/tag [tæɡ] 包裹:parcel['pɑ:sl] 告示牌:signboard['sainb?:d] 护照:passport['pɑ:sp?:t] 身份证:identity[ai'dentiti] card 小册子:brochure[br?u'?ju?] 观光(n./vi.):sightseeing['saitsi:i?]/sightsee ['saitsi:] 一天游:full dayexcursion 半天游:half day excursion [iks'k?:??n] 旅行社:travel agency 导游:guide [ɡaid] 领队:tour conductor [k?n'd?kt?] 车费:fare[fε?] 免费:free[fri:] 单程车费:one way fare 来回车接送:round[raund] trip [trip] transfer[træns'f?:] 轿车服务:limousine ['limu(:)zi:n] service ['航空公司:airline ε?lain] company/airways ['ε?weiz] 飞机班次:flight[flait] number 机场快线:airport express [iks'pres] 粗绳:rope [r?up] 登机牌:boarding['b?:di?] check/pass/card *号键:as terisk['æst?risk] (key) #号键:pound[paund] sign/pound key 电池:battery ['bæt?ri] 移动电话:mobile['m?ubail](phone) 充值卡:recharge [' ri:'t?ɑ:d?] card 行李车:trolley['tr?li]四、家具furniture['f?:nit??]:窗帘:curtain ['k?:t?n] 婴儿床:crib[krib] 加床:extra ['ekstr?] bed 茶几:teatable 衣柜:wardrobe['w?:dr?ub] 行李架:baggage stand/rack [ræk] 床头柜:night table/bedstand 椅子:chair 抽屉:drawer['dr?:?] 沙发:sofa['s?u f?] 长沙发/长靠椅:settee[se'ti:]五、电器:开关:switch[swit?] 台灯:desk lamp[læmp]/reading lamp 床头灯:bedlamp/bedlight/bedside lamp 落地灯:standard lamp/floor lamp 灯罩:lampshade['læmp?eid] 小酒吧:mini bar电热水壶:(electric[i'lektrik] )kettle['ketl] 空气调节装置:air conditioner[k?n'di??n?] 电冰箱:refrigerator[ri'frid??reit?]/fridge [frid?] 电视机:television['telivi??n]æpt?(r)] 熨斗:iron['ai?n] 熨板:ironing board 充电器:charger 多用途插座:adapter[?'d磅秤:scale[skeil] 传真机:fax[fæks] machine[m?'?i:n] 吹风筒:hairdryer [' drai?] 宽带:broad[br?:d] band[bænd] 宽带线:cable ['keibl] 无线的:wireless ['wai?lis] 遥控器:remote[ri'm?ut] control[k?n'trol] 打印机:Printer六、客房用品:衣架:hanger['hæ??] 烟灰缸:ashtray ['æ?trei] 冰桶:ice barrel['bær?l] 糖:sugar['?uɡ?] 即溶咖啡:instant['inst?nt] coffee 废纸篓:wastebasket['weist‚bɑ:skit] 圆珠笔:ball pen 文具夹:stationery['stei?(?)n?ri] holder ['h?uld?] 信封:envelope['envil?up] 回形针:clip[klip] 手电筒:flashlight['flæ?lait] 钉书机:staple['steipl] 雨伞:umbrella 衣柜:wardrobe['w?:dr?ub] 送餐餐牌:door knob[n?b] menu['menju:] 请勿打扰卡:do not disturb[dis't?:b] (DND Card) 拖鞋:slipper['slip?] 洗衣服务:laundry [' l?:ndri] service 洗衣单:laundry list[list] 洗衣袋:laundry bag 叫早服务:morning call(service)/wake up call 鞋刷:shoe brush [br??] 鞋油:shoe polish['p?li?]/shoeshine ['?u:?ain] 剪刀:scissors['siz?z]针线包:sewing ['s?ui?] kit [kit] 胶水:glue[ɡlu:] 玻璃胶纸:tape [teip] 开罐器:can opener ['?up?n?] 冰夹:ice tongs[t??z] 保险箱:safety [' seifti] box 开瓶塞钻子:corkscrew [' k?:kskru:] 牙签:toothpick ['tu:θpik] 垃圾箱(英/美):du stbin ['d?stbin]/ ashcan['æ? kæn] 城市地图:city map 服务指南:service guide 电视节目单:TV program['pr?uɡræm] guide[ɡaid] 总经理名片:GM's card 床垫:mattress['mætris] 地毯:carpet[' kɑ:pit] 全身镜:looking glass 床单:bedsheet [bed?i:t] 毯子:blanket ['blæ?kit] 枕头:pillow['pil?u] 枕头套:pillowca se[′pil?ukeis] 羽绒被:duvet [du:′vei] 鞋拔:shoehorn ['?u:h?:n]七、浴室用品:['bɑ:θru:m] 抽水马桶:lavatory 浴帽:shower['?au?] cap[kæp] 毛巾:towel['tau?l] 浴室:bathroom浴巾:bath towel 肥皂:soap[s?up] 洗发水:shampoo [?æm'pu:] 护发素:hair conditioner [k?n'di??n?] 沐浴露:foam [f?um] bath 浴盐:bath salts [s?:ltz] 润肤露:body lotion['l?u??n] 棉签:cotton['k?tn] bud[b?d] 浴袍:bathrobe['bɑ:θr?ub] 牙膏:toothpaste['tu:θpeist] 牙刷:toothbrush['tu:θbr??] 梳子:comb [k?um] /hair brush 剃刀:shaver['?eiv?] 须刨:razor ['reiz?] 纸巾:tissue ['tisju:] 厕纸:toilet paper 女宾清洁袋:lady's sanitary ['sænit?ri] bag 空气清新剂:airfreshener['fre??n?(r)] 花洒:rain[rein] shower八、餐饮:中国餐厅:chinese restaurant 海鲜餐厅:seafood restaurant 自助餐:buffet['b?fit] 早茶:tea breakfast 下午茶:high tea 点心:dimsum['dim's?m]/refreshment[ri'fre?m?nt] 面条:noodle['nu:dl] 稀饭/粥:conjee/congee['k?nd?i:] 粤菜:Cantonese[‚kænt?'ni:z] style[stail] 营业时间:business hours 欢乐时光:happy hour 茶壶:tea pot[p?t] 筷子:chopsticks['t??pstiks]汤匙:soup[su:p] spoon[spu:n] 餐叉:fork[f?:k] 水果盘:fruit[fru:t]plate[pleit]九、其它:老虎钳:plier['plai?] 螺丝刀:screwdriver[' skru:draiv?] 锤子:hammer['hæm?]计算机:calculator['kælkjuleit?] 翡翠:jade[d?eid] 翻版:counterfeit['kaunt?fit]/fake[feik] 皮革制品:leather ['leð?] 名牌:famous brand[brænd] 邮票:stamp[stæmp] 珍珠:pearl 水果:fruit 药房:drugstore 打火机:lighter['lait?] 火柴:match 扑克牌:squeezer/playing card 安全套:condom 卫生巾:sanitary towel 对讲机:walkie-talkie十、广州各主要酒店名字:白天鹅宾馆:White swan[sw?n] hotel 花园酒店:Garden hotel 中国大酒店:China hotel 东方宾馆:Dongfang hotel 亚洲国际大酒店:Asia['ei??] international hotel富力丽兹卡尔顿酒店:The Ritz[rits]-Carlton['k天誉威斯汀酒店:TheWestin GuangZhou ɑ:lt?n] GuangZhou 富力君悦酒店:Grand Hyatt GuangZhou 艾葳格兰花园酒店:Evergrande garden hotel 长隆酒店:ChimeLong[t?aim,l??] hotel 远洋宾馆:Ocean['?u??n] hotel 胜利宾馆:Victory['vikt?ri] hotel 广东迎宾馆:Guangdong guest house 华夏大酒店:Landmark ['lændmɑ:k] Canton['kæn't?n] hotel 广州大厦:Hotel Canton 景星酒店:Star hotel 中央酒店:Central[sen'trɑ:l] hotel 江湾大酒店:Riverside [' riv?said] hotel 爱群大酒店:Aiqun hotel 白云宾馆:BaiYun hotel 国泰宾馆:Cathay[kæ'θei]Pacific[p?'sifik] hotel 招商宾馆:China merchants['m?:t??ntz] hotel 外商活动中心:Foreign['f?rin] businessmen club 广州建国酒店:JIANGUO hotel 假日酒店:Holiday inn 广州国际金融大厦:Guangzhou internationalfinancial[fai'næn??l] building 华美达酒店:Ramada pearl[p?:l] 广州十甫假日酒店:Holiday inn SHIFU GuangZhou 丽柏广场:La[lɑ:] Perle [pЗ:l] 天河城:Tee mall 中信广场:CITIC Plaza 正佳广场:Grandview mall 陶陶居:TAOTAOJUrestaurant 莲香楼:LIANXIANGLOU 太平洋电脑城:Pacific PC center 凯悦酒家:The deluxe restaurant十一、房间类型补充:高级吸烟双床房(TTWS):superior [sju:'pi?ri?] twin smoking高级非吸烟双床房(TTWN):superior twin non smoking 高级吸烟大床房(KNGS):superior king smoking高级非吸烟大床房(KNGN):superior king non smoking 豪华吸烟双床房(TFTS):deluxe [di'l?ks, di'luks] twin smoking 豪华非吸烟双床房(TFTN):deluxe twin non smoking豪华吸烟大床房(KFTS): deluxe king smoking 豪华非吸烟大床房(KFTN): deluxe king non smoking 豪华吸烟大床套房(XFTS):deluxe suite king smoking 豪华非吸烟大床套房(XFTN):deluxe suite king non smoking 行政楼层吸烟大床房(KEXS):club floor king smoking 行政楼层非吸烟大床房(KEXN):club floor king non smoking 行政楼层吸烟双床房(TEXS):club floor twin smoking 行政楼层非吸烟双床房:(TEXN)club floor twin non smoking 行政楼层吸烟大床套房(XEXS):club floor suite king smoking 行政楼层非吸烟大床套房(XEXN):club floor suite king non smoking 行政楼层吸烟三房套房(XOTS):club floor three bays suite smoking (include one king bed room & one twin beds room) 行政楼层非吸烟三房套房(XOTN):club floor three bays suite non smoking (include one king bed room & one twin beds room)双床残疾人用房(TWCS):disable room twin smoking 总统套房(XSTS): presidential[‚prezi'den??l] suite (six bays)。
英语培训课件
英语培训课件英语培训课件（English Trning PowerPoint Presentation）1. Introduction to English Language Learning- Importance of English language- Benefits of learning English- Different learning approaches2. Basic English Grammar- Sentence structure- Parts of speech- Verb tenses- Articles and pronouns3. Vocabulary Building- Word formation- Synonyms and antonyms- Idioms and expressions- Prefixes and suffixes4. Reading Comprehension- Strategies for improving reading skills - Understanding mn ideas and detls- Text analysis and interpretation5. Listening and Speaking Skills- Listening comprehension exercises- Speaking practice and role plays- Pronunciation and intonation6. Writing Skills- Essay writing techniques- Formal and informal writing styles- Grammar and sentence structure in writing7. Test Preparation- Tips for TOEFL/IELTS exams- Practice exercises and mock tests- Time management strategies8. Cultural Awareness- Understanding different English-speaking cultures- Cultural norms and etiquette- Cross-cultural communication skills9. Business English- Vocabulary and phrases for business communication- Writing professional emls and letters- Presentation skills for meetings and conferences10. Interactive Activities and Games- Group discussion and debates- Vocabulary games and quizzes- Role plays and skits以上是一个典型的英语培训课件的内容大纲，可以根据具体培训需求进行调整和修改。
英语培训内容
培训内容情境一：导游接待工作情境二：酒店接待工作情境三：索道接待工作情境一：导游接待工作First: Meeting guests（迎接客人）Salutatory（致欢迎词）On the way to the main gate(到景区大门口的路上)salutatory Example (欢迎词)Ladies and Gentlemen, hello, everyone! Welcome to MT·Wudang!I‟m a tour guide from Shiyan Wudang Tour Guide Service Center, my name is LimeiIt is my great pleasure to make your visit pleasant and enjoyable.(女士们，先生们。
大家好，欢迎大家来到武当山，我是来自武当山导游服务中心的导游---李梅，使大家的旅行变得更开心是我的荣幸。
)Third: A brief introduction on Mt.WudangKey points（知识点）：address （称呼）:一般用女士们，先生们Personal information(个人身份):你来自哪里，是做什么工作的Express thanks（表达感谢）:感谢游客来武当山旅游。
Second: Waiting for bus（等候景区旅游巴士）ExampleFor environment protection of Mt·Wudang, every tourists need to take a Sightseeing bus, which discharged gas is more clear compare with a common bus. （为了保护武当山的环境，所有的游客来到这里都必须乘坐景区观光巴士。
相对于普通巴士来说，它排出的废气更干净。
小学英语教师校本培训资料
小学英语教师校本培训资料篇一:小学英语校本培训记录表校本培训记录篇二:小学英语个人校本研修小学英语个人校本研修随着社会的不断发展，英语越来越受重视，孩子从小学就开始学英语，而在小学英语教学中，词汇教学是必不可少的一个重要环节。
词汇是语言的基本材料，是语言的三大要素(语音、词汇、语法)之一。
无论从学校的英语教学，还是从生活实际的需要看，谁掌握的词汇越多，谁运用英语的能力也就强，反过来促使人们更多更快地学会更丰富的词汇。
而学习英语最常遇到的问题，便是词汇不足和学习词汇时的痛苦。
对于初学英语的小学生更是如此。
刚学英语，许多小学生就出现了今天学的东西明天就忘了的现象，进入五、六年级英语的深入学习，学生碰到的单词越来越多，需要记忆拼写的东西也越多，不少学生感到记忆起来困难，掌握其1合法就更困难，以致出现“掉队”现象。
绝大部分学生完成小学六年的英语学习，脑袋中也装满了单词和短语，可惜不会灵活运用，无法说出一个完整的句子，学到的仍然是哑巴英语。
如何帮助学生在单位时间内最高效率地牢牢记住所学的词汇，只有解决了效率的问题，才能既减轻学生的负担，又提高教学质量，我们要向时间要效率，而不是用时间补效率，这是我们英语教师要致力研究的课题。
因此，结合本校实际，我们本学期的校本研修主题是“小学英语词汇教学研究”。
一、发现与分析问题1、每位英语教师总结一下自己在进行英语词汇教学时发现了哪些问题;2、以年级备课组为单位，归纳分析本年级英语组在利用进行英语词汇教学时出现了哪些问题;3、以英语教研组为单位，汇总我们在小学英语词汇教学中产生的较为普遍的问题，加以分析。
二、研修原则(一)自主性原则:以学生为主体，让每个学生自主参与词汇的认知、感受过程，教师给予恰当的启发和指导。
(二)实践性原则:根据中段学生的认识规律和年龄特点，让他们在活动中多动手、多动脑思考，多动口表达，在实践的基础上理解，开发学生的学习潜能。
(三)趣味性原则:以激发学生的学习、钻研的兴趣为着2眼点，使学生喜欢词汇的积累学习，乐意参与，达到寓教于乐目的。
少儿英语教师培训资料(新师版)
少儿英语教师培训资料一、教学方法1、合作学习合作学习有利于培养学生的学习兴趣；有利于优生带动差生，体验成功；让学生有自己的空间去探究、合作、体验、创造，发挥学习的主动性，同时能拓展思维，培养学生思维的创造性。
可采用小组合作学习的方式，这样能激发学生的学习兴趣，同时也培养了学生听，说、演的能力，发挥了学习的主动性。
应注意的问题(1)．合作学习不是要求小组成员在某个能力的培养上得到同样的提高。
由于学生个体存在很大的差异，所以要求学生在某个能力的培养上得到同样的提高是不现实的。
合作学习的目的在于最大程度地促进每个学生的学习，因此作为教师不能强求学生一定要在小组合作的过程中扮演某一个角色，而是应该充分发挥学生的优势，表现出他们的特长。
(2)．合作学习中要避免“搭车”现象将合作学习策略应用于教学中时，如果组织的不好，会出现小组中一个成员承担了所有de任务，而另外一个成员无所事事的现象，这种现象称为“搭车”现象。
“搭车”现象会使那些能力相对差一些的学生在学习过程中遭到冷漠，另外，在学习过程中，一些比较积极的同学也可能很少去和那些表现不积极的同学商讨。
“搭车”现象不利于最大程度地促进学生的学习，会损坏学习的效果。
消除这种现象需要依靠教师根据学生的实际情况，使每个学生在小组学习过程中都负责承担独特的一部分任务另外一个办法就是使学生各自为他们自己的学习负责。
在最后的实验评价中，教师可以综合考虑小组中每个成员的表现，以每个成员的成绩的总和作为小组成绩，这样小组的任务就是确保每个小组成员在学习过程中都能达到教学目标，这种情境下，没有逃避责任的人。
对于任何一个小组来说，忽视小组任何一名成员的做法都是得不偿失的。
2、TPR（Total Physical Response）全身反应法：爱因斯坦曾说："兴趣是最好的老师。
"但身在教学第一线的教师都知道：学习光凭兴趣是不够的，兴趣仅仅是踏入学习殿堂的敲门砖。
文秘专业英语培训资料
文秘专业英语培训资料Professional Business English Training for Secretaries Introduction:As a secretary, it is essential to have strong English language skills in order to effectively communicate with colleagues and clients. In this training program, we will cover various aspects of professional business English, including writing skills, vocabulary, grammar, and communication techniques. By the end of this program, secretaries will be equipped with the necessary knowledge and skills to excel in their roles and contribute to the success of their organizations.1. Writing Skills:1.1 Email writing: Secretaries will learn how to write clear and concise emails, using appropriate greetings, subject lines, and formatting. They will also be taught how to structure their emails to convey their message effectively and professionally.1.2 Report writing: This section will focus on teaching secretaries how to write comprehensive and well-structured reports. They will learn how to gather and analyze data, present information in a logical manner, and write executive summaries.1.3 Meeting minutes: Secretaries will learn how to take accurate and concise meeting minutes, highlighting the main discussions and decisions made during the meeting. They will also learn how to format and distribute the minutes to relevant stakeholders.2. Vocabulary:2.1 Business terminology: Secretaries will be introduced to common business terms and jargon used in the professional world.They will learn how to use these terms appropriately in their oral and written communication.2.2 Industry-specific vocabulary: Depending on the industry they work in, secretaries will learn industry-specific vocabulary relevant to their organization. This will enable them to better understand and communicate with colleagues and clients.3. Grammar:3.1 Review of grammar rules: Secretaries will review essential grammar rules, such as tenses, articles, and sentence structure. Emphasis will be placed on common mistakes and how to avoid them.3.2 Sentence construction: This section will focus on teaching secretaries how to construct clear and grammatically correct sentences. They will learn techniques to improve sentence flow and coherence.4. Communication Techniques:4.1 Active listening: Secretaries will learn how to actively listen to colleagues and clients, ensuring they fully understand their needs and requirements. They will also learn how to ask relevant questions to clarify any uncertainties.4.2 Telephone etiquette: This section will cover basic telephone etiquette, including proper greeting, tone of voice, and effective communication over the phone.4.3 Body language: Secretaries will learn how to understand and interpret body language, enabling them to better communicate and build rapport with colleagues and clients.Conclusion:By mastering the skills taught in this training program, secretaries will be able to communicate more effectively and professionally in both written and oral English situations. These skills will not only enhance their performance as secretaries but also contribute to the overall success of their organizations. It is recommended that secretaries regularly practice and reinforce these skills to ensure continuous improvement.5. Cultural Awareness:5.1 Cross-cultural communication: Secretaries will learn the importance of understanding different cultures and how it affects communication in a professional setting. They will be taught strategies to effectively communicate with colleagues and clients from diverse cultural backgrounds, such as adapting their communication style and being mindful of cultural differences in business practices.5.2 Business etiquette: This section will cover the proper etiquette in business settings, including greetings, introductions, and appropriate behaviors during business meetings and events. Secretaries will learn the cultural norms and expectations that should be adhered to in their organization and industry.6. Time Management:6.1 Prioritization: Secretaries will learn techniques to prioritize tasks effectively, ensuring they are completed in a timely manner. They will learn how to assess the urgency and importance of tasks and allocate their time accordingly.6.2 Organization skills: Secretaries will be taught methods to maintain an organized workspace and system for managing documents, emails, and appointments. This will help them stay ontop of their responsibilities and ensure they are able to access information quickly when needed.7. Professionalism and Integrity:7.1 Professional conduct: Secretaries will understand the importance of maintaining high standards of professionalism in their roles. They will learn about appropriate behaviors, dress codes, and ethics in the workplace.7.2 Confidentiality: Secretaries will be educated on the importance of maintaining confidentiality in their work, especially when handling sensitive information. They will learn protocols for handling confidential client and company information to ensure it remains secure.8. Problem-Solving and Decision Making:8.1 Analytical thinking: Secretaries will be trained to think critically and analyze situations and information to come up with effective solutions. They will learn how to identify problems, gather information, evaluate options, and make informed decisions.8.2 Proactive approach: Secretaries will learn to anticipate problems and take proactive measures to prevent or minimize them. They will also be taught problem-solving techniques to address issues that arise in a calm and efficient manner.9. Customer Service Skills:9.1 Interpersonal skills: Secretaries will learn how to effectively interact with clients and provide exceptional customer service. They will be taught techniques to build rapport, actively listen toclient needs, and handle difficult situations professionally.9.2 Clear and concise communication: Secretaries will learn how to communicate information clearly and concisely to clients, ensuring they understand the message and are satisfied with the service provided.10. Continuous Improvement:10.1 Self-assessment: Secretaries will learn the importance of self-assessment and reflective practice to identify areas for improvement. They will be encouraged to regularly reflect on their performance, seek feedback, and take steps to enhance their skills and knowledge.10.2 Professional development opportunities: Secretaries will be informed of professional development opportunities, such as workshops, conferences, and online courses, to further enhance their skills in business English and related areas. They will be encouraged to take advantage of these opportunities to continuously update their knowledge and stay current with industry trends.Conclusion:This comprehensive training program equips secretaries with the essential skills and knowledge to excel in their roles as effective communicators and contributors to their organizations. By consistently practicing and reinforcing these skills, secretaries will not only enhance their own professional growth but also contribute to the success and productivity of their organizations. Continuousimprovement and proactive learning are key to staying relevant and successful in today's dynamic business environment.。
指南针英语培训中心学习资料之be动词
指南针英语培训中心学习资料英语语法之be动词be动词的意义：★be动词是原形，一般现在时有三种形式：is，am，are.★be动词的含义有两种: 是和在.Eg：I am a student.(是）I am in the classroom.（在）★进行时中be叫助动词, 没含义. I am reading.(助动词,没含意)be 动词的用法：★我用am, 你用are, is用在他她它，遇见复数全用are, 不可数名词用is。
★be后常跟名词，代词，形容词和介词短语。
Eg: She is an American.(名词) It’s me.(be动词后接宾格代词) They are under the tree.(介词短语) He is tall. (形容词)★句型转化，先把is，am，are 来找。
找到提前变成一般疑问句，一，二人称需转换。
后加not否定句。
Eg: 肯定句:Tom is from America.一般疑问句:Is Tom from America?肯定回答:Yes, he is. / 否定回答:No, he isn’t.否定句:Tom is not from America.Eg: I am from China. ------- Are you from China? –Yes,I am.用恰当的be动词填空。
(is, am, are)一1.I ______ a girl.2.My name _______ Mary.3.I ______ in Class 2, Grade 7.4.I ______ 12 years old.5.Here ______ my family photo.6.Look! These ______ my parents and those _______ mygrandparents.7.This boy ______ my brother.8.He ________ 15 years old now.9.That ______ my cat，Mimi.10.It ______ very lovely.二11. I ________from Australia.12. She _______ a student.13. Jane and Tom _________my friends.14. My parents _______very busy every day.15. I _______ at school.16. He ________ at school.17. We ________ students.18. They ________ from China.19. Yang Ling ________ eleven years old.20. Where ________ your friends?21. How old __________ you last year?22. Which dog ________ yours?23. Ten and two ________ twelve.三24. I ______ a boy. ______ you a boy? No, I _____ not.25. The girl______ Jack's sister.26. The dog _______ tall and fat.27. The man with big eyes _______ a teacher.28.. Mike and Liu Tao ______ at school.29. That ______ my red skirt.30..The jeans ______ on the desk. .31. The black gloves ______ for Su Yang.32. This pair of gloves ______ for Yang Ling.33. The two cups of milk _____ for me.34. Some tea ______ in the glass.35. Gao shan's shirt _______ over there.36. My sister's name ______Nancy.37. This ______ not Wang Fang's pencil38. You, he and I ______ from China.四39. Here ______ a scarf for you.40. Here ______ some sweaters for you.41. There ______ a girl in the room.42. There ______ some apples on the tree.43. There _______ some bread on the plate.44. There _______ a boy, two girls, three men and ten women in the park.五：45. ______ your brother in the classroom?46. ______ David and Helen from England?47. _______ there any kites in the classroom?48. _______ there any apple juice in the bottle?六：49.Where ________ your friends?50. How old __________ you last year?51. Which dog ________ yours?52.Where _____ your mother? She ______ at home.53. How _______ your father?54. Whose dress ______ this?55. Whose socks ______ they?56. Who ______ I?根据要求转换句型:57. She is a lovely girl. (变为否定句)58..They are Chinese.(同上)59.They are in the same class.(变成一般疑问句,并进行肯定和否定回答)60.Tim is an American boy.(变成一般疑问句, 并进行肯定和否定回答)61.Ketty and Mary are friends.(变成一般疑问句,并进行肯定和否定回答)62.We are in the supermarket.(同上)63.You are from Japan.(同上)64.I am Alice.(同上)65.Tim is from France.(变为否定句)。
培训 英语介绍资料
培训英语介绍资料以下是一份关于英语培训的介绍资料，供您参考：标题：英语培训课程介绍一、课程背景随着全球化的不断深入，英语作为一种国际性语言，在各个领域都扮演着至关重要的角色。
为了帮助学生们提高英语能力，我们特别设计了一系列的英语培训课程，旨在帮助学生掌握英语语言技能，提升跨文化交流的能力。
二、课程目标本课程的主要目标是帮助学生：1. 提高英语听、说、读、写能力；2. 增强跨文化交流的能力；3. 掌握英语沟通技巧；4. 培养独立思考和解决问题的能力。
三、课程内容本英语培训课程分为以下几个模块：1. 听力训练：通过多样化的听力材料，如新闻、电影、讲座等，训练学生的听力技巧，提高其理解能力。
2. 口语表达：通过角色扮演、讨论、演讲等活动，培养学生的口语表达能力，并帮助其熟悉不同场合的用语。
3. 阅读理解：通过阅读英文文章，提高学生的阅读能力和阅读速度，同时增强其理解和分析能力。
4. 写作技巧：通过写作练习和范文分析，提高学生的写作技巧，包括语法、词汇、段落组织等。
5. 跨文化交流：通过对比分析中西文化差异，培养学生的跨文化交流能力，包括礼仪、习俗、价值观等方面。
6. 沟通技巧：通过模拟真实场景，教授学生沟通技巧，如有效倾听、提问技巧、情感管理等。
7. 独立思考与解决问题：通过问题解决和批判性思维练习，培养学生独立思考和解决问题的能力。
四、教学方法本课程采用以下教学方法：1. 互动教学：通过互动活动，鼓励学生积极参与，锻炼其口语表达和听力理解能力。
2. 个性化指导：针对学生的不同需求和能力水平，提供个性化的指导和建议。
3. 小组合作：通过小组合作，培养学生的团队协作能力，同时增强其跨文化交流能力。
4. 案例分析：通过真实案例的分析和讨论，帮助学生将理论知识应用于实际情境。
5. 技术支持：利用现代教学技术，如在线学习平台、多媒体资源等，提高教学效果和学生学习效率。
五、课程安排与评估本英语培训课程分为10个阶段，每阶段持续4周。