酒店宾客服务指南电子版
宾客服务指南
宾客服务指南Guest Service Directory酒店服务与设施Hotel facilities and services总服务台Hotel Front Desk TEL 8000/8111The Hotel front desk in the lobby will provide you with the service of reservation ，registration and check-out any time. If you need to stay again or make a reservation of any Hua Dun Bo Gong hotel, we will be honored to book a room for you.位于本酒店大堂，24小时为您提供客房预订、结账离店服务，为您解决任何有关住店问题，如您还需再次入住或预订任何一家华顿铂宫国际大酒店，我们将不胜荣幸地为您预订房间。
外币兑换Foreign Currency ExchangeIt’s located at the Front desk. We will also provide the service of exchanging foreign currency. Exchange rate with the Bank of China announced the day 's exchange rate.信用卡Credit CardWelcome to use the following cards：International credit card: (Visa, Master, American Express etc.)Domestic credit card:（Great Wall, the Peony, Long card etc.）智能房卡Room CardMake sure yourself with your room card. Remember to lock to the door when you leave the room, such as the card is lost or stolen, immediately inform thefront desk. We will help you to reset a new card and charge 50 yuan service fee.Please return the card to the Front Desk when you check out.退房服务Check-out ServicesCheck-out time is 12：00 at noon. when surpasses the reservation time, the magcard will not be able to unlock, Please contact the Reception Desk if your check-out has to be delayed. You will have to pay an extra half of daily fee if you check out until 18：00p.m and the whole fee if you do after 18：00 p.m.叫醒服务Wake-up CallIf you need a morning call service or any time of the telephone reminders.Please contact with the Operator and confirm your wake-up time.留言服务MessageYou can leave a message at the front desk at any time we will as soon as possible delivery it to the place you want.电话服务TelephoneIf you need connected to the other rooms phone, direct dial room number.Or you want to make a long distance call, please check the 《Telephone Directory》or contact the hotel operator for help.宾客服务Housekeeping CenterThe Assistant Manager in the lobby will be at your service at any time.交通、租车服务Transport Car HireIf you need traffic guidance, book luxury minivan, taxi transport, please contact the Assistant manager.雨具服务Rain gear ServiceIf you need to save or hire rain gear，Please consult the Assistant manager.行李服务Luggage ServiceIf you need delivery and left-luggage service,please contact the Assistant manager.轮椅服务Handicapped FacilitiesWe also offer wheelchair，if you need.医疗服务Clinic ServiceFor any assistance, please contact the lobby manager. We will make proper arrangements.鲜花服务flower ServiceWe are very glad to provide fresh flower service for you.please contact the Assistant manager.报刊服务Newspaper ServicesIf you need the daily newspapers，please contact the Assistant manager.婴儿看护服务Babysitting ServicesThe Assistant manager will be happy to arrange for babysitting services in accordance with your requirements。
酒店服务指南(中英文版)
酒店服务指南(中英文版)尊敬的宾客：欢迎您下榻鹰潭金地酒店！您的到来，我与我的员工都感到非常荣幸，此《服务指南》为您全面介绍了酒店的各项服务及设施。
若您有什么需要，请直接与酒店各部门联系，我们将竭诚为您效劳。
在金地酒店，您是我们的第一关注，我们将为您提供尽善尽美的服务，让您在金地酒店处处都看到温馨的微笑。
假如您对我们的服务及设施有什么意见或者建议，请及时联系我们，或者者填写桌上的“宾客意见表”，我们会立即改进，由于您的满意是我们的最终目标。
最后，希望您把在这里获得的愉快经历告诉更多的朋友，期待您的再次光临，谢谢！总经理Dear Guest:Welcome to the Golden World Hotel!All of us very grateful for you patronage and hope you enjoy your stay at our hotel. This 《Service Directory》will inform you various service and facilities of our hotel. If you need more help, please contact with our relevant departments, all of us already stand by and surely you will get the excellent service at any time.You are our concern in the Golden World Hotel during you stay. We shall try our best to offer the perfect service for you, If there is any more comments or suggestion, please contact us promptly or fill in questionnaire form on the desk of your room.We wish, during you stay with us joviality experience wise up to your friends and we hope we will have the pleasure of serving you again.General Manager先进可靠的通讯系统Advanced Communication System酒店通讯设计先进，服务周全。
宾馆服务指南
服务指南尊敬的宾客：XXX宾馆欢迎您！XXX宾馆的全体员工及管理人员非常荣幸阁下能在此下榻。
我们将努力使您在此逗留期间过得舒适愉快，并物有所值。
XXX宾馆备有设备优良的客房，房间内配有浴室、空调、彩色液晶电视、电话及电脑网络服务。
豪华房间还备有棋牌、会客空间，并可为您提供网络、传真、扫描、打印商务服务。
这本服务指南是向您介绍本宾馆的设施及服务，若您有问题或要求，请随时及总台联系。
如果您填写“宾客意见表”，我们将非常感激您的支持及协助。
谢谢您在化德期间光临本酒店。
祝您愉快！XXXXXXX宾馆旅客住宿须知住宿必须登记。
登记时应主动出示本人身份的护照、回乡证或居民身份证。
不准私自留宿客人或转让床位。
不允许将客房作为谈生意的场所或进行其他交易活动。
严禁将易燃、易爆、剧毒和放射性等危险物品带入酒店、不得在房内生火煮食和自接电源。
携带枪支、武器在中国是禁止的，如私自携带必须如实通知酒店管理当局并交当地公安机关保存。
严禁宿娼卖淫、吸毒贩毒、走私贩私、聚众赌博、流氓斗殴等违法犯罪活动。
违反上述规定者，由公安机关按治安管理法规的有关条款进行处罚。
旅客携带之贵重物品，请自行妥善保管或存放于前台收银处设立的免费保险箱内。
如在房间或酒店公共场所遗失任何贵重物品，本酒店概不负责。
电话使用指南客房打客房如果您要打客房电话，请直接拨打房间号码。
例如：您要打电话给306房间，请拨“306”。
宾馆服务总台电话来访规定为了保障酒店的安全，遵照XXX公安局《来访登记》有关规定，所有拜访住店客人的中国居民必须到接待处登记，每次最多允许2人。
所有来访者（中国籍及外籍），必须在晚11：00前离开酒店。
商务中心商务中心位于酒店一楼大厅，全日16小时为您提供服务。
问讯大堂问讯处将二十四小时为您提供服务。
失物招领此项服务请及客房部联系。
宠物酒店内严禁携带宠物离店结帐时间离店结帐的时间是每天中午14：00，前台亦可按您的要求供方便的服务。
留言服务如果您需要留言服务，请及酒店大堂接待处联系。
酒店服务指南宾客须知
宾客须知本酒店为宾客本身的安全与便利着想，下列各项敬请合作予以遵守：一、登记住宿时，请主动出示护照、回乡证、身份证或其他有效证件，用正楷填写住房登记表，并告知离店日期，如要续住请提前通知总台接待处。
二、房租结算在前台收银处办理，敬请退房时将房卡交回总台收银处，若房卡无交回或破损、丢失，则按价赔偿30元。
退房时间14:00PM。
14:00PM——18:00PM前退房加收半天房费，18:00PM后退房，按全日房租收费计算。
三、为了您及他人安全，请不要携带易燃、易爆、放射性物品、腐蚀性物品、有毒物品和气味难闻的物品进入酒店。
四、严禁携带各类枪械、武器及管制刀具进入酒店。
五、现金、珠宝及贵重物品请寄存在大堂收银处，我们免费帮您放入保险柜保管。
否则若有遗失，酒店恕不承担责任。
六、房间设备包括向房务部借用设备，请不要损坏、丢失或改装，若有破损照价赔偿。
欲购买房内用品，请拨内线与前台联系。
七、保持楼面安静不准在酒店内打架、斗殴、酗酒闹事、严禁嫖娼、卖淫、吸毒、走私、聚众赌博等一切违法犯罪行为。
八、根据公安部门的规定，所有来访客人需在楼层服务台办理当天客人访问手续，请在23:00前离开客房，谢谢合作。
九、本酒店不允许携带私人宠物进入酒店，敬请原谅！十、请勿在床上吸烟或将点燃的香烟放在家居和木地板上，以免发生危险，阁下外出时，务必将火柴和烟蒂熄灭。
十一、为安全起见，除电须刀、电吹风及手机充电器外，请勿在房内使用其它携带电器，不要在房内熨烫、烘烤衣物或烹调食物，以免发生危险。
酒店简介酒店坐落：位于某某某某某村新（某某油加油站对面），交通便利，环境优雅，私密性强。
酒店规模：酒店使用面积7000㎡，另有2000㎡停车场，共有70个单间及套房，是目前某某镇规模最大，装修最豪华的酒店。
装修标准：以四星级标准设计装修，大堂典雅大方，灵动与禅境兼容，每个客房都宽敞明亮，时尚与舒适兼备。
酒店特色：我们其中有14个客房内单独配套有豪华安然纳米汗蒸房，让您排毒、美容、养生、缓解疲劳一气呵成。
酒店宾客服务指南(英文版0
Guest Service GuideDear guest：Warmly welcome you to stay at the Minghu hotel, to cause you at hotel lodging period is more comfortable, happily, this service guide for you will introduce that basically the hotel the facility and serves. If has any question and the request, please momentarily with hotel onstage 89999, 89222 contacting. Thanks your presence once more, wish your have a pleasant trip!1、Dining service: the first floor hall in hotel is equipped with the buffet, the second floors is equipped with the Chinese meal to reserve a room. The business hour is: Breakfast 07:00 - 08:30 Lunch 12:00 - 13:00 Supper 18:00 - 19:002、Onstage reception desk: the onstage reception desk 24 hours accepts: The guest room handles moves, the conference room predetermined, left luggage, to come the electricity or the writing message, the long-distance outwire clear, the telephone awakens the service, and provides inquires, subscribes the flower, to rent a car and so on services.3、The onstage receives the silver place: the onstage receives the silver place 24 hours to provide returns a house golden, the account inquiry services and so on pays up, pays to continue.4、The guest room building sticks: when your excellency returns a house, please return building card the onstage to receive the silver place, if building card loses please immediately do inform the onstage reception to impose ensures the security, and the building card lose each one to take CNY 50.5、Business center: Provides the Chinese and English typing, the photocopying, services and so on chart article facsimile.6、Drink and snack: the hotel onstage great hall refrigerator has a part of drink and the packing snack, the cigarette sale, your excellency like must purchase, please send a telegram to the onstage relation.7、Please do not disturb: like your excellency hopes to rest peacefully, please hang “please do not disturb”, in order to avoid our service personnels disturb your rest.8、Room clean reorganization: when your excellency needs to reorganize the room cleanly, after please hang the door “please is the cleaning” or do r elate directly with the onstage.9、Broadband access: the hotel has provided the free wide band connection for each guest room, please use by oneself.10、Put out a gnat machine: In order to make you quiet and peaceful to fallen asleep, the bedstand has an electricity to put out a gnat machine, please use by oneself.11、Television channel: The hotel provided the multi-wrap television program channel for you, the details do have please referred to the television channel guide.12、Central air conditioning: The hotel has provided the independent air conditioning changes in temperature selection switch for each guest room, you may according to need in the surge chamber the temperature.13、Washes clothes the service: provides the clothing wash and irons burns the service, your excellency like must wash, iron irons clothes please does load clothes washes in the pocket and fills in washes clothes the list.14、Adds the bed service: your excellency like must add the bed please to relate with the onstage, charging criterion according to hotel stipulation.15、Returning a house time: the returning a house time for at exactly 12:00 pm, the overtime(anti over 18:00 points) applies to close half day house rent, pm 18:00 points behind apply to close whole day house rent. If continued please in 12:00 pm before receive the silver place payment to the onstage to continue the gold.。
宾客服务手册
来宾服务指南目录Guest Services Directory Index1. 总经理欢迎信Welcome Letter2. 酒店服务设施Hotel Services Facilities3. 餐厅、酒吧、会议及其他设施Restaurants & Bars & Conference & Other Facilities 4. 东南亚风情街Southeast Asian Street5. 商业Commercial6. 安全注意事项Safety and Security7. 旅游景点Places of Interest8. 电话服务Telephone Services欢迎来到三亚湾红树林度假世界友爱的来宾：欢迎您来到三亚湾红树林度假世界！我们深知旅行的意义就在于聚拢人脉，为彼此心灵间的沟通构筑桥梁，与旧友新知互通有无。
不管您来此公干出差或休闲度假，欢迎随时致电，与我们分享如何让您的住宿更舒心更满意。
您的真知灼见将是我们最宝贵的财宝。
谨致问候，总经理三亚湾红树林度假世界Welcome toMangrove Tree Resort World Sanya BayDear Guest,Welcome to Mangrove Tree Resort World Sanya Bay. We understand that travel is all about bringing people together. It is about creating the connections that seal deals, rekindle old friendships or make new ones. Whether business, vacation or a special occasion has brought you here, please do not hesitate to call us and let us know how we can help you enjoy your stay. We would not have it any other way.Warm regards,General ManagerMangrove Tree Team酒店服务设施 Hotel Services and Facilities如您有额外需要，请按0联系“来宾服务中心”。
酒店服务指南(参考10份)
酒店服务指南(参考10份)酒店服务指南（一）：入住酒店客房我们的承诺: 让客人在到达酒店时，感受到舒适、受欢迎和放心1、早上七点到晚上十一点间，酒店大门前必须有穿着整齐制服的员工来迎接客人。
2、客人等候服务的时光或等候员工向其解释的时光不超过三分钟。
3、欢迎客人时应使用酒店的名字。
4、与客人确认房型，离店日期，非吸烟房或吸烟房及房价。
5、与客人确认酒店会员号。
若客人尚未入会，员工须告知入会的优惠条件并主动供给入会登记表格。
6、向酒店会员解释“快速退房”的手续。
7、与客人确认航空公司荣誉会员号。
若系统中无此信息，则提议客人用其酒店会员卡，并向其解释“ 双重奖励”。
8、若客人曾下榻过酒店，须根据客人已有的信息提及客人的一些习惯，让其感觉是酒店尊贵的客人。
9、须清晰地写下房号并明确地指给客人看，而不是口头告知。
10、向客人指明通向客房的方向，并祝客人居住愉快。
11、所有客人都须得到行李搬运的服务，至少有一名行李员随时供给服务。
12、在不耽误客人时光的前提下，向客人介绍酒店的一至两个主要特点。
13、陪同客人到房间时，须为客人提包裹，箱子和外衣。
14、陪同客人进房间时，须向客人提及客房中一致两个有可能被忽视的特点。
15、当有客人排长队现象时，除增加人手加快服务外，应有一名员工在长队旁供给服务和帮忙。
酒店服务指南（二）：礼貌我们的承诺：时刻供给个性化的服务1、无论何时何地，遇上客人都须微笑着主动问候。
2、尽可能用客人的母语来问候客人。
若不明白客人的国籍或不懂他们的语言，须微笑着用自我的语言去问候。
3、即使你正忙着或有许多客人在你面前，仍须密切关注周围的情形。
当有其他客人在附近或走近你，须放下工作，微笑着问候客人。
4、当你和客人交谈时，要坚持目光交流，且很自然地(不机械地)用客人的名字温和地称呼对方。
5、当你帮忙客人完成一件事情，告诉客人你的名字并询问客人是否还需要其它服务。
6、当与小孩打交道时，不要忽略他们，避免用第三人称提到小孩子，如可能的话，应蹲下身子与他们直接交流。
酒店服务指南手册
酒店服务指南手册第一章：入住流程
1.1 预订流程
1.1.1 在线预订
1.1.2 电话预订
1.2 入住手续
1.2.1 付款方式
1.2.2 入住登记
1.3 房间安排
1.3.1 房型选择
1.3.2 服务要求
第二章：客房设施
2.1 房间设备
2.1.1 家具
2.1.2 电器设备
2.2 卫生间设施
2.2.1 洗浴用品
2.2.2 卫生间清洁
第三章：餐饮服务
3.1 早餐安排
3.1.1 早餐时间
3.1.2 自助餐选择
3.2 餐厅服务
3.2.1 菜单推荐
3.2.2 餐厅预订
第四章：娱乐设施
4.1 游泳池
4.1.1 游泳时间
4.1.2 泳具准备
4.2 娱乐场所
4.2.1 健身房
4.2.2 休闲区域
第五章：退房流程
5.1 结账方式
5.1.1 结账时间
5.1.2 发票开具
5.2 退房程序
5.2.1 房间清理
5.2.2 退房手续
以上是酒店服务指南手册的基本内容，希望客人在入住期间能够从中了解酒店的各项服务和规定，享受愉快的住宿体验。
如有任何疑问或需要帮助，请咨询前台服务人员，我们将竭诚为您提供帮助与支持。
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总 经 理 致 辞尊敬的宾客：本人谨代表九方大酒店向阁下的光临致以诚挚的问候和热烈的欢迎！承蒙阁下光临九方大酒店，我们深感荣幸。
全体员工竭诚为您提供热情、周到、礼貌、高效，宜人的服务，热切期望本店能为您营造“家”的氛围，令阁下在逗留期间舒适安逸。
如果阁下有任何需要，请与大堂副理联系，分机“12”。
衷心祝愿您在本酒店的居停留下美好的回忆。
九方大酒店 总经理九方大酒店欢迎您GENERAL MANAGER 'SADDRESSDear guests ：On behalf of Gofront Hotel, I extend our warm welcome to you!We are greatly honored by your visit in our hotel. Our staff will be at your servicewholeheartedly and try our best to make a true home from home for you.If you have any question, please do not hesitate to contact with the Deputy Lobby Managerat extension 12.We hope you have a good time during your stay, which will be kept in yourmemory.Gofront HotelGeneral Manager九方大酒店欢迎您酒店服务 HOTEL SERVICES大堂副理 请拨 12 ASSISTANT MANAGER Dial 12时间: 24小时 Time: 24 hours.总台问询处 请拨 10 为您提供查询服务 时间: 24小时 客房预订 请拨 10 阁下只需用电话或传真方式通知酒店,酒店 即可为阁下确认预订或保留房间。
INFORMATION DESK Dial 10 Information Desk provides all kinds of information for you. Time: 24 hours. ROOM RESERV ATION Dial 10 Please call or fax us for reservations.退房服务 请拨 16 CHECK-OUT TIME Dial 16退房时间为中午12点，如需延期请与总服 Check-out time is 12：00 at noon. If务台联系。
you need extension of your stay, Please contact with the Reception Desk.保险箱 请拨 11 SAFE Dial 11酒店所有客房及总服务台收银处设有免费保 Safe is free of charge in your room. We al- 险箱为阁下提供方便 so provide free safe service at the Recept- ion Desk.留言服务 请拨 10 MESSAGE Dial 10留言服务请与问询处联系 Please contact with the Information Desk in our lobby.信用卡 请拨 11 CREDIT CARD Dial 11酒店接受国内\外主要信用卡,如需咨询请与 We accept the main credit cards in China 总服务台收银处联系 or overseas, please contact with the Rec- eption Desk if you need more details.行李服务 请拨 10 LUGGAGE Dial 10如需要协助运送行李或寄存行李,请与礼宾 Please contact with the Concierge if you 部联系 need delivery or deposit of you luggage九方大酒店欢迎您票务服务 请拨 18 TICKET ORDERING Dial 18酒店提供航班、火车、长途汽车的查询服 We provide free information about airline, 务，并可提供机票和车票的预订服务。
Train and coach; of course we can also ord-er the ticket for you.商务中心 请拨 18 BUSINESS SERVICE CENTER Dial 18 位于酒店大堂,为您提供打字、复印、传真、 Our business venter is located in the lobby 代办特快专递（EMS ）、上网、翻译服务。
which provide services as typing, copying, 备有电脑、投影仪出租 faxing, EMS, Internet, translation for you. There are some PCs and Projestion in-struments for rent there.国际、国内长途电话 请拨 0 LONG DISTANCE CALL Dial 0请查阅“电话指南” Please check the Telephone Directory.网上漫游服务 请拨 16 INTERNET SERVICE Dial 16 酒店客房提供上网接口，上网费用请向总机 You can get on the internet in your room, 查询 please ask our Telephone Exchange for charge.失物招领 请拨 16 LOST & FOUND Dial 16请阁下与房务中心联系。
酒店对遗失的易腐 Please cintact our Service Center. To peris-蚀或变质物品将最多保留一周，其它物品将 hable items we only keep them up to one 保留三个月以待认领。
酒店绝对保留权利处 week, to the other items we keep them for 理逾期未领的物件。
three months. We would dispose off it of the item is not claimed within this period.订花 请拨 16 FLOWER Dial 16 请阁下与房务中心联系。
Please call the Service Center.租车 请拨 10 CAR HIRE Dial 10如需订的士,请与礼宾部联系,酒店为阁下提 Please contact the Concierge if you need a 供24小时服务。
car, the service is available for 24 hours.九方大酒店欢迎您停车场 PARKING Dial停车场位于酒店地下室,靠近酒店西南入口处 The parking lot is located in the basement of the hotel, near the southwestern entry.电视频道 TV CHANNELS酒店所有客房均有遥控彩色电视,提供各种语 Each room provides remote-control color 言的国内外卫星、有线电视频道，如需知道 TV with satellite & cable channels. If you 每日节目安排，请查阅“九方电视”节目单。
Want to know the program arrangement, ch- eck “Gofront TV ” playbill, please.空气调节 请拨 16 ALR CONDITIONER Dail 16客房备有空调控制器，可调节室内温度和通 The air conditioner adjusts the temperature风。
如有问题请与房务中心联系 in your room. If it is in trouble please cont-act with the Service Cener.洗衣/干洗 请拨 16 LAUNDRY&DRY CLEANING Dial 16提供专业干洗、湿洗及烫衣服务。
上午11时 Our washhouse provides professional dry cl- 前收，当天送回。
酒店亦备有加快服务。
请 eaning, washing, ironing services for our clie- 阁下与房务中心联系。
undries received before 11am. and sent back the same day. Express service is also available. please contact the Service Center if you need help.擦鞋服务 请拨 16 SHOES RUB-UP Dial 16请将欲清洁的鞋放入鞋篮内或通知房务中心. Please put your shoes into the shoe basket or inform us.宴会预订 请拨 15或66 BANQUET RESERV ATION Dial 15or66请与餐饮部宴会预订或营销部联系. Please consult with the Banquet Division or the Sales Department.餐厅预订 请拨 15 RESTAURANT RESERV ATION Dial 15 请参阅本”服务指南”餐厅、酒吧部分 Please consult the parts about our restauran- ts and bars in this manual.九方大酒店欢迎您电源说明 请拨 16 POWER SUPPLY Dial 16酒店所有客房的供电为22伏（50赫）。
The voltage of power supply in your room is 如需使用多种插座及变压器，请与房务中心 220V(50HZ).Contact us if you need an elec-联系。
为安全起见，禁止在客房内私自使用 tric or cooking epuipments without permis- 电器设备或烹调设备。