旅游英语结课报告
《旅游英语》课程总结20xx字
《旅游英语》课程总结xx字实习期间，我非常荣幸的到旅行社进行实习工作，期间的工作从前台的服务员到导游中各项不同工作中积累了不少的经验以及收获甚多。
对于这次实习，是我继去年酒店实习后的一个长时间的实习工作，我的实习目的在于从实习中考察自己对专业知识所掌握的情况，将知识与实践相结合，在实践中提高自己的整体素质，为日后的工作打下基础。
我平常的时候是去销售一下旅游线路，在实习的过程当中不断找到自己的不足，增加自己的带团经验和导游服务技能，提高自己的交流能力，在真实的工作环境下，认识自我，磨炼意志，锻炼心态，克服实习过程中出现的困难和挫折，真正做到理论与实际相结合。
其次是负责前台接待和咨询的工作，在这项工作中我首先是要充分了解我们旅行社推出的线路，如线路的行程如何安排、住宿情况、交通工具、游玩景点和要注意的事项等等。
之后慢慢熟练了解业务内容后，参与了公司新线路产品的制作过程。
作为新人，当然帮忙做一些其他琐碎的工作是我们的责任，虽然是这样但是我还是在简单的工作中学到了很多东西，知道作为一个旅游工作人员不管从事哪方面的工作都要学会细心要有强烈的责任心。
实习期中，各项工作中我都接触到很多新鲜事并多中学会了学会摸索客人的心理，对此也总结了一些经验，知道在游客到来时应该做到微笑服务，有针对性的向游客介绍旅游产品，在服务过程中态度要诚恳要真的设身处地为游客考虑，这些工作经验对我毕业后真正踏进社会工作将有着更大的影响和帮助。
实习工作过程中的收获在旅行社的内部工作，我不仅接触了前台服务员的接待工作，也接触了旅行社内部运行工作的情况，在一定程度上对旅游市场运作得到了充分的认识和学习，同时我还曾多次作为导游员带团出游。
另外从我对旅行社日常的管理和计调上的观察，有助于对所学过的管理学和人力资源管理学等科目的深入理解，进一步完善了自身的知识体系和提高了自己的管理能力。
对现今这个需要专业技术和全方位能力人才的市场中认识到了自己需要，取长补短，弥补和进一步学习，对我以后无论在学习上还是生活中都有着极大的帮助。
总结：旅游英语课程小结
总结：旅游英语课程小结总结范文:旅游英语课程小结总结是在某一时期、某一项目或某些工作告一段落或者全部完成后进行回顾检查、分析评价，从而得出教训和一些规律性认识的一种书面材料，它能使我们及时找出错误并改正，不妨让我们认真地完成总结吧。
总结怎么写才是正确的呢？以下是店铺精心整理的总结范文:旅游英语课程小结，欢迎阅读与收藏。
总结范文:旅游英语课程小结1旅游英语课虽然只是我所学课程里的一名选修课程，但是在这半个多学期以来的学习中，本人的确开拓了眼界，可谓受益匪浅。
以前总是很羡慕那些导游，特别是那些给外国人做导游的，佩服他们的.胆识与口才，敬仰他们的见多识广；而自身对旅游业也了解得少之又少。
但是，这半个多学期以来，我们开始接触到旅游业的方方面面，了解了旅游其实并不是自己先前所认为的单独一个玩字，而是牵涉到了住宿，购物等一系列相关的环节。
课堂上老师展示的那些景点图片，让我们大开眼界，想到世界之大无奇不有，那美景……吸引着我，我暗自下决心，将来有机会一定要亲临其境，想必那肯定是更有一番滋味在心头吧。
而课堂上所学的那些对景点和各种旅游设施的英语表达法，更拓展了自己作为一个英语学习者的英语方面的知识。
由之前的对最简单的欢迎词和欢送词的模棱两可，到如今的易如反掌，用之自如，难道这不就是一种进步吗? 诚然，自己有时也会不够重视开点小差，这当然是应该改正的。
在以后的学习过程中，希望老师对我们要求再高一点，我想我们大家都应该把这一名课程当做必修课程来予以重视，相信这样一来，我们会发现它的更多美妙之处，也许有朝一日你会发现你也是在为自己的成功之路增砖添瓦呢？那么还犹豫什么呢？一起加油！总结范文:旅游英语课程小结2我院于去年开始开展课程整体教学设计和单元教学设计，由各系骨干教师演示解说本系课程设计，并由戴士弘戴教授做一一指点，当时我系专职任课教师全程聆听了课改研讨。
第一次对于课程的整体教学设计有了一个框架性的认识，同时也对于项目这一概念有了全新的改观，才认识到原来任务不是项目，课堂活动也不能称之为项目，而项目需有企业要素。
旅游英语实训课总结报告
一、引言随着我国旅游业的蓬勃发展，旅游英语在旅游行业中的应用越来越广泛。
为了提高学生的英语实际应用能力，培养具备国际化视野的旅游人才，我校特开设了旅游英语实训课程。
本报告将对我校旅游英语实训课程进行总结，分析实训过程中的收获与不足，并提出改进建议。
二、实训目的与意义1. 提高学生的英语听说读写能力，使学生具备良好的英语沟通技巧。
2. 培养学生的旅游专业知识，使学生熟悉旅游行业的基本业务流程。
3. 增强学生的团队合作意识，提高学生的综合素质。
4. 为学生提供实习机会，让学生在实践中检验所学知识，提高就业竞争力。
三、实训内容与方法1. 实训内容（1）旅游英语口语实训：包括导游词讲解、旅游咨询、酒店预订等场景模拟。
（2）旅游英语听力实训：包括旅游新闻、旅游讲座、旅游广告等听力材料。
（3）旅游英语阅读实训：包括旅游指南、旅游攻略、旅游政策等阅读材料。
（4）旅游英语写作实训：包括旅游宣传、旅游报告、旅游投诉信等写作练习。
2. 实训方法（1）课堂讲授：由专业教师讲解旅游英语基础知识，引导学生掌握基本词汇、语法和表达。
（2）情景模拟：组织学生进行导游词讲解、旅游咨询等场景模拟，提高学生的实际操作能力。
（3）小组讨论：让学生分组讨论旅游英语相关话题，培养团队合作意识和表达能力。
（4）实践活动：组织学生参加旅游英语角、志愿者服务等实践活动，提高学生的实际应用能力。
四、实训成果与收获1. 学生英语水平得到提高，具备良好的英语沟通技巧。
2. 学生熟悉旅游行业的基本业务流程，掌握旅游英语专业知识。
3. 学生团队合作意识增强，综合素质得到提高。
4. 学生在实践活动中积累了丰富的经验，提高了就业竞争力。
五、实训不足与改进建议1. 不足之处（1）部分学生英语基础薄弱，实训过程中存在一定困难。
（2）实训场地和设备有限，无法满足所有学生的实训需求。
（3）部分学生参与实训的积极性不高，影响实训效果。
2. 改进建议（1）加强英语基础教学，提高学生的英语水平。
旅游英语教学小结
旅游英语教学小结第一篇：旅游英语教学小结旅游英语教学小结英汉系xxx 时间飞逝，很快一个学期就要接近尾声了，这个学期对于刚走上教师岗位的我来说意义非凡。
在这个学期中，我的生活和工作都发生了重要改变。
人生最快乐的事就是做自己喜欢做的事。
我很庆幸能走上向往已久的三尺讲台。
我的理想是要用我的知识，我的理念去教育一批有理想、有担当、敢作敢为的时代精英，要成为学生们的良师益友。
在这个学期旅游英语的教学过程中，我费尽心思，努力上好每堂课。
旅游英语是一门具有很强实践性和技能性的专业课程，对老师的要求也很高。
为了上好这门课，我做了以下工作：1、多听课，学习有经验教师的教学方法。
教学水平的提高在于努力学习、积累经验，不在于教学时间的长短。
这个学期下来，我听了很多有经验教师的课，每次听课我都会认真做好记录，并进行评课。
务求每听一节课都有最大的收获，必要时，还会与讲课老师进行讨论，以了解其讲课安排的依据。
当然，实践出真知，为了更好地提高教学水平，我在这个学期也上了公开课，听取前辈的对症指导，这使我更清楚地看到了自己的教学方面的不足，事后认真进行教学反思，这让我更好地成长。
2、钻研教材，认真备课。
教材是教学的依据。
同时也是学生学习的主要参考书，我们在熟悉教材的基础上讲授本课程的内容，学生学习才会有依据，学生在课堂上跟不上老师时可以参考教材重新整理思路，跟上老师的思路，所以应该重视教材的钻研。
在备课过程中，在不离开教材的原则下，可以参考其他教科书，对比它们的不同之处，寻求让学生更容易接受的教法，有了这些教法后，上课之前应与有经验的老师多交流讨论是否行得通，总之单兵作战很容易钻牛角尖，教学中的每一个问题都应与其他教师进行交流讨论。
旅游英语的讲解也要注意趣味性，所以在备课时，我会努力搜集很多相关的图片或英文视频，让学生了解旅游景点的同时英语能力也能有所提升。
3、多与学生沟通。
新教师经验不足，教学技巧性不强，难免会有学生听不懂，多些主动和学生进行沟通，了解学生掌握知识的情况非常重要，这样有利于针对性的对学生进行教育。
2024年旅游英语课程小结
2024年旅游英语课程小结随着2024年旅游业的迅速发展和全球旅游的普及，学习旅游英语的需求也变得越来越重要。
在这一年，我参加了一门旅游英语课程，并取得了丰富的学习成果。
我将在以下几个方面给出____字的课程小结。
首先，课程内容的设计非常系统和全面。
课程包括了旅游相关的基础知识、词汇、语法、口语和听力训练等方面。
通过学习这些内容，我对旅游行业的背景和概念有了更深入的了解，并且能够流利地使用旅游英语进行沟通。
其中，课程重点培养了我在不同场景下的口语表达能力，包括预订酒店、查询交通信息、参观景点、购物等等。
通过大量的练习和模拟对话，我逐渐掌握了旅游英语的基本交际技巧，使我能够更自信地与外国游客进行交流。
其次，课程采用了多种教学方法和资源，使学习过程更加丰富多样。
老师不仅通过书本教材讲解课程内容，还使用了多媒体教学、听力练习、角色扮演等方式进行互动交流。
尤其是在听力训练方面，老师提供了各种真实的旅游场景录音，让我们进行听写和听后理解，并且进行了详细的分析和解释。
这些训练大大提高了我的听力水平，使我能够更好地理解外国游客的需求和问题，并给予准确的回答和建议。
此外，课程还注重实践应用和实际案例分析。
在课堂上，老师邀请了一些专业人士来给我们分享他们在旅游行业的实际经验和案例，使我们能够更深入地了解旅游业的运作和管理。
同时，老师还组织了一些实地考察和模拟旅游活动，让我们能够亲身体验并应用所学的知识和技能。
这样的实践和应用使我更加深入地理解了旅游英语的重要性和实际应用。
最后，我认为这门课程对我个人的成长和发展有着积极的影响。
通过学习旅游英语，我不仅提高了语言表达能力，还增加了对不同文化的理解和尊重。
在与外国游客交流的过程中，我学会了更好地倾听和理解他们的需求，并能够提供更好的帮助和服务。
同时，我也认识到了旅游英语在我未来就业和职业发展中的重要性，为我在旅游行业找工作或提升职业能力打下了坚实的基础。
总之，2024年的旅游英语课程让我受益良多。
2024年旅游英语专业大学生实习总结(2篇)
2024年旅游英语专业大学生实习总结一、实习背景2024年暑期，我有幸获得了一家知名旅游公司的实习机会。
作为一名旅游英语专业的大学生，这次实习对于我的专业学习和职业规划具有极大的意义。
在这次实习中，我主要参与了公司的市场营销和客户服务工作，积累了丰富的实践经验。
二、实习收获1. 提升了专业素养通过实习，我深刻认识到旅游英语专业的重要性。
在与客户接触过程中，我运用专业的英语口语和写作能力，能够流利地进行沟通，并且能够准确理解客户的需求。
同时，我也学会了如何运用专业的知识和技巧帮助客户解决问题，提供优质的服务。
2. 锻炼了团队协作能力在实习中，我与团队成员合作完成了多个项目。
通过和团队成员的紧密配合，我学会了如何与他人进行有效的沟通和协作，提高工作效率。
团队合作的经验不仅仅是在工作中需要，更在以后的生活中具有重要意义。
3. 增强了问题解决能力在实习中，我经常面临各种复杂的问题和挑战。
在解决问题的过程中，我学会了分析和归纳问题的能力，提出合理有效的解决方案。
通过不断的实践和经验积累，我不断提高了自己的问题解决能力，成长为一个能够独立思考和解决问题的人。
三、实习心得体会1. 学会主动沟通在与客户接触的过程中，我意识到主动沟通的重要性。
只有主动询问客户的需求，及时解答客户的问题，才能够更好地服务客户。
通过这次实习，我学会了如何主动与他人沟通，向他人请教，获取更多的信息和经验。
2. 做事认真负责在实习过程中，我时刻保持对工作的认真负责态度。
无论是工作中的小事，还是需要长时间投入的项目，我都尽最大努力去完成。
这不仅仅是对公司的负责，更是对自己的责任感的体现。
3. 不断学习和提升实习只是学习的开始，我深刻意识到自己还有很多需要学习和提升的地方。
在实习结束后，我将继续努力学习专业知识，提升自己的技能水平。
同时，我也会通过实践经验不断总结和反思，不断完善自己。
四、职业规划通过这次实习，我对自己的职业规划有了更明确的目标。
2024年旅游英语课程小结
2024年旅游英语课程小结2024年旅游英语课程取得了巨大的成功。
通过我们精心设计的课程内容和创新的教学方法，学生们在英语能力和旅游知识方面取得了显著的进步。
本次小结将从以下几个方面总结2024年旅游英语课程的成果和改进。
一、课程内容丰富多样2024年旅游英语课程的内容丰富多样，覆盖了旅游行业的各个方面。
我们组织了大量的实地考察和模拟情景练习，让学生们能够在真实的旅游环境中学习和实践英语。
此外，我们还引入了在线学习平台和多媒体教材，提供了丰富的学习资源，让学生们可以根据自身的兴趣和需求深入学习旅游英语。
二、教学方法灵活多样在2024年的旅游英语课程中，我们采用了灵活多样的教学方法，以满足学生们不同的学习需求。
除了传统的课堂教学，我们还进行了小组讨论、角色扮演和情景模拟等活动，让学生们能够主动参与，提高口语表达能力。
此外，我们还积极借助科技手段，如使用语音识别软件、学习APP等，提高学生的学习效果和兴趣。
三、师生互动频繁2024年旅游英语课程中，我们注重师生互动，鼓励学生们积极参与课堂讨论和活动。
我们不仅提供了丰富的学习材料，还设置了多个互动环节，包括口语表达比赛、英语角和作业讲解等，以激发学生们学习的热情和动力。
同时，我们还积极倾听学生的意见和建议，不断改进教学内容和方式，以更好地满足学生的需求。
四、评估机制完善为了准确评估学生的学习情况和进展，2024年旅游英语课程建立了全面的评估机制。
我们采用了多种评估方法，包括日常作业、小组项目、口语演讲和考试等，以全面考察学生的知识掌握和能力提升。
此外，我们还注重对学生的反馈和个别辅导，及时发现问题并进行及时解决，以确保学生的学习效果。
五、学生表现出色2024年旅游英语课程的学生在学习和实践中展现出色的表现。
通过课程的学习，学生们的英语口语表达和听力理解能力得到了明显提高，能够自如地进行日常旅游活动的交流。
同时，学生们还对旅游行业的相关知识有了更深入的了解，提高了解决旅游问题的能力。
旅游英语结业报告
课程结业报告课程名称：涉外旅游英语文化教程学号：08091201姓名:习琴芳老师:韩娇阳2011年6月12日Part one: a brief introduction of the course This book focuses on brief introduction of global culture tourism and uniqueness of different countries. It has six chapters, each of which can be divided into three parts: brief introduction, culture and tourism.1.Chapter one introduce the tourism and culture of Asia.Asia is the world's largest and most populous continent, located primarily in the eastern and northern hemispheres. Itcovers 8.6% of the Earth's total surface area (or 29.9% of its land area) and with approximately 4 billion people, it hosts 60% of the world's current human population. During the 20th century Asia's population nearly quadrupled. Asia is traditionally defined as part of the landmass of Eurasia—with the western portion of the latter occupied by Europe—located to the east of the Suez Canal, east of the Ural Mountains and south of the Caucasus Mountains (or the Kuma-Manych Depression and the Caspian and Black Seas.It is bounded on the east by the Pacific Ocean, on the south by the Indian Ocean and on the north by the Arctic Ocean. Given its size and diversity, Asia—a toponym dating back to classicalantiquity—is more a cultural concept incorporating a number of regions and peoples than a homogeneous physical entity (seeSubregions of Asia, Asian people). The wealth of Asia differsvery widely among and within its regions, due to its vast size and huge range of different ethnic groups, cultures, environments,historical ties and government systems. Asia has been thehistorical birthplace of all major world religions.2 Chapter two introduce the tourism and culture of EuropeEurope is the sixth largest continent in size and the third largest in population. It is bordered by the Mediterranean Sea to the south, Asia to the east, and the Atlantic Ocean to the West. Europe is a wealthy continent and is the center of the West and Western Democracy. Europe has been the home to some of the earth’s greatest civilizations from Ancient Greece to the Roman Empire. It is also the home to the birth of democracy. Europe has also been the central point two of the biggest wars in modern history: WWI and WWII. Recently Europe has united under the common union called the European Union. This union allows independent European countries to have a single currency and to combine their economic and military power. Europe is the world’s second-smallest continent in terms of area, covering about 10,180.000 square kilometers or 2%of the earth’s surface. It hosts a large number of sovereign states, whose precise amount depends on the underlying definition ofEurope’s border, as well as on the in-or exclusive of semi-recognized states. Of all European countries, Russia is the largest by both area and population, while the Vatican is the smallest. Europe is the third most populous continent after Asia and Africa with a population of 710,000,000 or about 11% of the world’s population. However, Europe’s border and population are in dispute, as the term continent can refer to a cultural and political distinction or physiographic one.3 Chapter three introduce the tourism and culture of AfricaAfrica is the world's second-largest and second most-populous continent, after Asia. At about 30.2 million km² (11.7 million sq mi) including adjacent islands, it covers 6% of the Earth's total surface area and 20.4% of the total land area. With 1.0 billion people (as of 2009, see table) in 61 territories, it accounts for about 14.72% of the world's human population. The continent is surrounded by the Mediterranean Sea to the north, both the Suez Canal and the Red Sea along the Sinai Peninsula to the northeast, the Indian Ocean to the southeast, and the Atlantic Ocean to the west. The continent has 54 sovereign states, including Madagascar and various island groups. Africa, particularly central Eastern Africa, is widely regarded within the scientific community to be the origin of humans and the Hominidae clade (great apes), as evidenced by the discovery of the earliest hominids and their ancestors, as well as later ones that havebeen dated to around seven million years ago – including Sahelanthropus tchadensis, Australopithecus africanus, A. afarensis, Homo erectus, H. habilis and H. ergaster – with the earliest Homo sapiens (modern human) found in Ethiopia being dated to circa 200,000 years ago.Africa straddles the equator and encompasses numerous climate areas; it is the only continent to stretch from the northern temperate to southern temperate zones. The African expected economic growth rate is at about 5.0% for 2010 and 5.5% in 20114 Chapter four introduce the tourism and culture of North AmericaNorth America is the third largest continent in area and the fourtj ranked in population. It is bounded on the north by the Arctic Ocean, on the south by the Caribbean Sea, and on the west by the North Pacific Ocean. It covers an area of 9,355,000square miles. As of July 2008, its population was estimated at nearly 529million people.North America occupies the northern portion of the landmass generally referred to as the New World, the Western Hemisphere, the Americas, or simply America. Northern America’s only land connection is to South America at the narrow Isthmus of Panama. According to some authorities, North America begins not at the Isthmus of Panama but at the narrows central America as asubcontinent or region of Northern America.The continent is filled with history, culture, tourist attraction, and activities, a vacation to America offers tourists the opportunity to experience several cultures and explore a wide variety of sights and activities. The major two countries of Northern America; the United States and Canada offer hundreds of exciting tourist locations.5 chapter five introduce the tourism and culture of South AmericaSouth America is the fourth largest continent in size and the fifth largest in population. It is located primarily n the southern hemisphere, is bordered by the Atlantic Ocean to the east and the Pacific Ocean in the west. The geography of South America is dominated by the Ands Mountain Range and the Amazon River.Prior to European colonization, the Incan Civilization was a dominant force in South America. In the 1500’s, Spain and Portugal colonized much of South America. The colonies gained independence in the 1800’s with the help of leaders such as Simon Bolivar and Jose de San Martin. As a result, much of South America still speaks Spanish and Portuguese is the primary language of Brazil.6 Chapter six introduce the tourism and culture of Oceania Oceania is a region centered on the islands of the tropical PacificOcean. Conceptions of what constitutes Oceania range from the coral atolls and volcanic islands of the South Pacific (ethnologically divided into the subregions of Melanesia, Micronesia, and Polynesia) to the entire insular region between Asia and the Americas, including Australasia and the Malay Archipelago. The term is sometimes used more specifically to denote a continent comprising Australia and proximate islands, or biogeographically as a synonym for either the Australasian ecozone (Wallacea and Australasia) or the Pacific ecozone (Melanesia, Polynesia, and Micronesia apart either from New Zealand or from mainland New Guine.Part 2 thoughts after the course—cultural globalizationAfter learning this course, I know that different country has its specialty. With the development of globalization, the world is becoming smaller and smaller. People from different country have a lot of chances to interact with each other. There may be some conflictions because they have different culture. In this aspect people should be tolerant to each other. Here comes the necessity of learning different culture in the world. When we try to keep our own culture, we can also learn good things from others and keep the bad side away. As globalization is not only an economic phenomenon, a multivariate approach to measuring globalization is the recent indexcalculated by the Swiss think tank KOF. The index measures the three main dimensions of globalization: economic, social, and political. In addition to three indices measuring these dimensions, an overall index of globalization and sub-indices referring to actual economic flows, economic restrictions, data on personal contact, data on information flows, and data on cultural proximity is calculated. Data is available on a yearly basis for 122 countries, as detailed in Dreher, Gaston and Martens. According to the index, the world's most globalized country is Belgium, followed by Austria, Sweden, the United Kingdom and the Netherlands. Among all kinds of globalization, cultural globalization is very important as it can change the mind of thinking. Cultural Globalization refers to the transmission of ideas, meanings and values across national borders. This process is marked by the spread of commodities and ideologies, which become standardized around the world. Mass consumption serves as a facilitator between different people and cultures around the globe as a result of the exponential growth of the human population. Through technological advancement, culture has been moving beyond borders and boundaries, transforming through locations the shared meanings of culture. Through the process of sharing the ideas and values of one culture to another ultimately leads to an inter-connectedness between various populations fromdiverse cultures. According to Inda and Rosaldo, globalization refers to the intensification of connections within the global, regional, and local level. These aspects of social life contain multidimensional processes that are quite complex. To better understand the complexity of culture, Stuart Hall defines it as the process of sharing meanings in society. Culture used to be confined to local regions in premodern society, but technological advances now allow us to tear down the barriers of time and space. Today in modern society cultures move freely from the most remote areas in the world to the biggest cities. Acculturation or the mixing of cultures in modern society is commonly seen in many countries from the West. The domination of a culture over another can be referred to as colonial imperialism; which greatly impacts our understanding of globalization. Cultural globalization thus modifies the meaning given to a representation by a particular culture, and gives it the dominant cultures' own meaning. Jan Nederveen Pieterse believes that globalization should be viewed as a long term historical process.[3] He conceived globalization as a human integration and hybridization, arguing that it is possible to detect cultural mixing across continents and regions back many centuries. These ideas refer to the movement of religious practices, language and culture brought by Spanish colonization of the Americas. This, however contrastwith many economist and sociologist, who trace the origins of globalization to capitalism as well as modernity, which have been facilitated through technological advances. One of the dominant perspectives of globalization, asserts that this is a process of the transfiguration of worldwide diversity into a pandemic westernized consumer culture. [4] Many critics argue that through the dominance of American culture influencing the entire world, this will ultimately result in the end of cultural diversity. This has been associated with the destruction of cultural identities, dominated by a homogenized and westernized, consumer culture. The global influence of American products, businesses and culture upon other countries around the world has been referred to as Americanization. This influence is represented through that of American-based Television programs which are rebroadcasted throughout the world. Major American companies such as McDonalds and Coca-Cola have played a major role in the in the spread of American culture across the globe. Terms such as Coca-colonization have been coined to refer to the dominance of American products in foreign countries, which some critics of globalization view as a threat to the cultural identity of such foreign nations. Another perspective, regards globalization as a process of hybridization on which cultural mixture and adaptation continuously transform and renew cultural forms. Asanthropologist Roy Wagner has argued; cultures are continually changing and being recreated as part of an ongoing process. In particular cultures are being informed through various internal pressures and influences. However culture is also shaped by external forces, thus indicating that this is not a homogenous discrete and bounded entities; rather cultures overlap as well as draw from other traditions.Part 3 suggestionsAs I expect this course to be very funny, because the teacher taught us to be relax when we first attended this course. And I really enjoy myself when the teacher showed us a video about Spain. It gave me a really deep impression. Later on there are fewer chance to do such kind of things. Most of my classmates like it not only because of relaxing but also we learn something from it.。
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河北科技师范学院《旅游英语》课程实习报告院（系）：工商管理学院专业：旅游管理班级： 1302姓名：王玉丽旅行社实习报告一实习目的1.完成学校统一要求的参与社会实践活动的任务2. 提高自己的导游服务技能，处理好与同事的人际关系，做一个优秀的导游和团队人员。
3. 通过实习真正意义上接触社会以此来增加生活阅历，更加深入的了解社会，为即将步入社会的自己打下良好的基础4. 旅游业近几年得到了高速的发展，在高速发展的同时也出现了一系列的问题，有问题就有机会，通过对旅游行业的不断了解，找到创业的机会。
5.通过在旅行社的实习更加具体深切的了解旅行社业的整个工作流程，锻炼自己对所学理论知识的消化应用。
6. 向旅行社的管理人员多学习一下管理经验。
二实习内容1. 了解旅游地的内外交通、旅游地的环境保护等。
2. 了解旅行社的服务规程及管理要领.。
3. 了解旅行社的性质，经营业务与管理模式。
4.担任地陪工作的导游人员：（1）认真做好旅游者在本站的接送服务；（2）严格按照接待计划确定游览日程，安排好旅游者的食宿、游览、购物、文娱等活动；（3）热情做好导游讲解工作，积极向旅游者介绍和传播中国文化；（4）妥善处理好旅游相关服务各方面的协作关系，认真处理旅游者发生的各类问题；（5）维护旅游者的人身和财物安全，做好事故防范和安全提示工作。
三实习单位介绍中青旅旅行社是秦皇岛较早的旅行社之一。
一直充分注重对社会的回报与人才的培养。
本社多年以来一直以“服务创品牌，满意在非凡”为立社之本，以“诚誉、守信、兑诺、前瞻、安全”为服务宗旨，热心为新老客户服务。
有着先进的管理理念和管理系统，拥有一批业务熟练、知识广博、经验丰富的管理、销售队伍和训练有素、服务优质。
主要经营业务有：中国公民国内旅游、出境旅游、港澳旅游、入境旅游、会务旅游、休闲旅游，民俗旅游、等；旅行社自成立以来，始终注重信誉和服务质量，赢得了海内外客户和旅游行政管理部门的好评。
旅行社始终秉承卓越的企业精神与专业的经营态度，扎根于对旅游目的地历史、地理及风土人情的了解，用心规划每一个旅游行程，推广深度旅游概念；配合全面的质量管理体系，从根本上保证顾客对旅程有自由的选择，有幸福的感受四实习报告正文实习期间，我非常荣幸的到旅行社进行实习工作，期间的工作从前台的服务员到导游中各项不同工作中积累了不少的经验以及收获甚多。
对于这次实习，是我继去年酒店实习后的一个长时间的实习工作，我的实习目的在于从实习中考察自己对专业知识所掌握的情况，将知识与实践相结合，在实践中提高自己的整体素质，为日后的工作打下基础。
我平常的时候是去销售一下旅游线路，在实习的过程当中不断找到自己的不足，增加自己的带团经验和导游服务技能，提高自己的交流能力，在真实的工作环境下，认识自我，磨炼意志，锻炼心态，克服实习过程中出现的困难和挫折，真正做到理论与实际相结合。
其次是负责前台接待和咨询的工作，在这项工作中我首先是要充分了解我们旅行社推出的线路，如线路的行程如何安排、住宿情况、交通工具、游玩景点和要注意的事项等等。
之后慢慢熟练了解业务内容后，参与了公司新线路产品的制作过程。
作为新人，当然帮忙做一些其他琐碎的工作是我们的责任，虽然是这样但是我还是在简单的工作中学到了很多东西，知道作为一个旅游工作人员不管从事哪方面的工作都要学会细心要有强烈的责任心。
实习期中，各项工作中我都接触到很多新鲜事并多中学会了学会摸索客人的心理，对此也总结了一些经验，知道在游客到来时应该做到微笑服务，有针对性的向游客介绍旅游产品，在服务过程中态度要诚恳要真的设身处地为游客考虑，这些工作经验对我毕业后真正踏进社会工作将有着更大的影响和帮助。
实习工作过程中的收获在旅行社的内部工作，我不仅接触了前台服务员的接待工作，也接触了旅行社内部运行工作的情况，在一定程度上对旅游市场运作得到了充分的认识和学习，同时我还曾多次作为导游员带团出游。
另外从我对旅行社日常的管理和计调上的观察，有助于对所学过的管理学和人力资源管理学等科目的深入理解，进一步完善了自身的知识体系和提高了自己的管理能力。
对现今这个需要专业技术和全方位能力人才的市场中认识到了自己需要，取长补短，弥补和进一步学习，对我以后无论在学习上还是生活中都有着极大的帮助。
（一）接待在接待工作中，对于在和客人交谈旅游线路时的谈话、举止等要适当其分。
因为客人对你的第一印象非常重要，如何在短时间内让客人信任你然后参与你的团队工作是个很好的前提。
我认为，第一要必须面带微笑，让客人觉得有一种亲切的感觉；第二是在做介绍线路时要时刻以客人的立场上出发，投其所好；第三是对于外出游玩的介绍上，要及时向客人说明当地的消费情况、风俗情况、注意事项等。
更重要的是要时刻站在客人角度上为他们着想，他们才会觉得我们是真的很体谅他们，尽心尽力在为他们服务。
总之，在接待与服务的工作上，不仅要掌握好线路的流程而且还要懂得摸索客人的心理等技巧。
旅游接待工作在很大程度上就代表了旅行社的形象。
由于旅游产品具有很强的综合性，接待的过程就是服务实现的过程，所以，接待工作是一项综合性很强的工作。
由于旅游产品是先购买、后消费，为了保证旅行社的产品质量，使客人满意消费者满意，旅行社全部的服务过程要按照规范，标准来实现，只有这样才能使接待工作能顺利进行，所以，接待工作具有很强的规范性。
旅游活动包含着对文化的了解、对知识的渴求，这在客观上要求接待工作具有较高的文化性，接待工作的主要部分是导游接待服务，导游接待服务不仅要帮助，照顾客人的旅行生活,更重要的是要在讲解的过程中传播文化，所以，接待工作具有较强的文化性。
由于接待工作是独立进行的，接待人员和客人是双向交流的。
（二）计调在旅行社中，计调首当其冲成为其中一个形象代表。
它是旅行社完成地接，落实发团计划的总调度、总指挥、总设计。
“事无巨细，大权在握”，计调工作具有较强的专业性、自主性,、灵活性。
如果说“外联”是辛勤的采购员，那么计调就是“烹饪大师”，经他们的巧手要把“酸、甜、苦、麻、辣、咸”的不同滋味调制出来以满足不同团队的“口味”，确实需要一定的技巧。
所以，计调人员要提高工作效率，避免差错应注意以下几个方面的问题：1、首先是人性化。
计调人员在讲话和接电话时应客气、礼貌、谦虚、简洁、利索、大方、善解人意、体贴对方，给人亲密无间、春风拂面之感。
每个电话、每个确认、每个报价、每个说明都要充满感情，以体现你合作的诚意，表达你作业的信心，显示你准备的实力。
书写信函、公文要规范化，字面要干净利落、清楚漂亮、简明扼要、准确鲜明，以赢得对方的好感，以换取对方的信任与合作。
一个优秀的计调人员，一定是这个旅行社多彩“窗口”的展示。
2、然后是条理化。
计调人员一定要细致地阅读对方发来的接待计划。
重点是具体时间、人数、用房数、是否单双间、小孩是否占床、用早、政府税如何缴纳。
抵达大交通的准确时间和抵达口岸，核查中发现问题及时通知对方，迅速进行更改。
此外，还要看看人员中有否少数民族或宗教信徒，饮食上有无特殊要求，以便提前通知餐厅。
如果发现有在本地过生日的游客，记得要送他一个生日蛋糕以表庆贺。
如人数有增减，要及时进行车辆调换。
条理化是规范化的核心，是标准化的前奏曲，是程序化的基础。
3、再次是周到化。
“五定”（定房，定票，定车，定导游员，定餐）是计调人员的主要任务。
尽管事物繁杂缭乱，但计调人员头脑必须时刻清醒，逐项落实。
要做到耐心周到，还要特别注意两个字：第一个字是“快”，答复对方问题不可超过二十四小时，能解决的马上解决。
一定要争分夺秒，快速行动。
第二个字是“准”，即准确无误，一板一眼，说到做到，“不放空炮”，不变化无常。
回答对方的询问，要用肯定词语，行还是不行，“行”怎么办，“不行”怎么办。
千万不能模棱两可，是似而非。
不然很难让客户产生信任，缺乏安全感，或许生意就这样“黄”了。
4、还有就是多样化。
组一个团不容易，往往要做到价格既要低质量又要好，计调人员在其中往往发挥很大作用。
因此，计调人员要对地接线路多备几套不同的价格方案，以适应不同游客的需求，同时留下取得合理利润的空间。
同客户“讨价还价”是计调人员的家常便饭，有多套方案、多种手段，计调就能在“变数”中求得成功。
不能固守“一个打法”，方案要多、要细、要全，你才可“兵来将挡，水来土掩”，纵然千变万化，我有一定之规。
5、最后就是知识化。
计调人员即要具有正常作业的常规手段，还要善于学习，肯于钻研及时掌握不断变化的新动态、新信息，以提高作业水平，肯下工夫学习新的工作方法，不断进行“自我充电”，以求更高、更快、更准、更强。
如要熟练掌握宾馆饭店上下浮动的价位；海陆空价格的调整，航班的变化；本地新景点,新线路的情况，不能靠“听人家说”，也不能只靠电话问，应注重实地考察。
只有掌握详细，准确的一手材料，才能沉着应战，对答如流，保证作业迅速流畅。
（三）导游即使单纯的作为导游来讲，工作也是比较辛苦的。
前几周的主要事情就是熟悉旅行社的各条线路和新导游可能会去带的一些一日游旅游团，这样我不仅将自己以前的导游知识温习了一遍，还积累了一些经验。
在此过程中重点就是去熟悉导游业务知识。
背导游词，背到滚瓜烂熟，烂记于心是很重要的，而且还不能像背课文一样死记硬背，还必须要有趣味性，要拓展知识链，能够将各种相关知识融会贯通。
接下来几周周的时间就是自己独立的带一些去西柏坡，天桂山，苍岩山等旅游团。
因为去的次数的增多，少了一些新鲜感，重复的工作就会多一些，这就更考验一个导游的耐性和基本功了，我坚持不懈的做了下来且没有叫苦叫累，因此一个月下来得到了领导和同事的一致好评。
闲暇时我也会给自己充充电，看一些相关的书籍。
当导游带团不是一件容易的事，不仅要有熟练的导游知识、丰富有趣的话题、多样的娱乐项目，还要掌握吃、住、行、游、购、娱整个活动的操作流程。
要具备灵活处理突发事件的能力和良好的心理素质。
五·实习感受及体会通过在旅行社实习，我了解到服务性行业所需要的人才不仅是要有一定的专业知识，更重要的是懂得如何为人处事和接人带物，以及对旅行社顾客的耐心以及责任心，期间我感觉在学校学到的理论知识和自己在工作中实践其实并不是一个概念，我想这也是学校之所以暑假让我们学习的原因，让我们进一步的巩固和理解课堂所学知识，培养和提高我们的能力，理论联系实际，我认为旅游管理专业中实践环节重要的是理论联系实际，提高了我们调查研究，观察问题，分析问题和解决问题的能力和方法，培养在校大学生在社会中的生存及能力。
实习的两个多月带了多个旅游团，这不仅使自己的专业技能得到了提高，增加了旅游带团的经验，也使自己更加真切的体会到了工作的酸甜苦辣。
当我实习期满离开旅行社前，老板对我工作的认可和对我认真工作的表扬让我感到了极大的快乐！Travel agency practice report一Internship purpose1. Complete the school uniform requirements mission to participate in social practice activities2. To improve their tour guide service skills, deal with interpersonal relationship with colleagues, doing a good tour guide and team members.3. Through the internship in the true sense touch society in order to increase the life experience, more in-depth understanding of the society, to step into society to lay a good foundation for yourself4. Tourism obtained high speed development in recent years, in the high speed development as well as a series of problems, there are problems will have the opportunity, through the understanding of tourism industry, find business opportunities.5. Through the opening at the travel agency practice concrete more deeply understand the entire working process of the travel agency industry, exercises oneself have digestive theoretical knowledge application.6. To travel agency managers learn more management experience.二The internship contents1. Understanding of tourism destination, both inside and outside traffic, environmental protection of tourist sites.2. The main point. Knowledge of travel agency service and management.3. To understand the nature of the travel agency, business and management mode.4. As a local guide work guide's personnel:(1) the tourists earnestly shuttle service on this site;(2) in strict accordance with the reception plan to determine the tour schedule, arrange tourist accommodation, sightseeing, shopping, entertainment and other activities;(3) the enthusiasm to do a good job of guide, and actively introduce to the tourists and dissemination of Chinese culture;(4) to properly handle travel related services in terms of collaboration, carefully deal with tourists of all kinds of problems;(5) the maintenance of the personal and property safety of tourists, to do a good job of accident prevention and safety tips.三Internship units is introducedCyts Tours travel agency is one of the travel agency of qinhuangdao earlier. Has been fully payattention to return to society and the cultivation of talents. Students over the years has been to "create brand, service satisfaction in a special" to the club for, with "sincere, trustworthy, and against the foresight, safety" for the purpose of the service, enthusiasm for the new and old customer service. With advanced management concept and management system, has a group of skilled, knowledgeable and experienced management and sales team and well-trained and excellent in service. Main business: Chinese citizens domestic tourism, outbound tourism, Hong Kong and Macao tourism, inbound tourism, conference tourism, leisure tourism, folk tourism, etc. Travel agency since its inception, always pay attention to credibility and quality of service, has won the customers at home and abroad and tourism administrative departments of praise.The travel agency has always been adhering to the spirit of enterprise and professional excellence of management attitude, rooted in the tourist destination, history, geography and local conditions and customs, carefully planning each trip, depth of promoting tourism concept; With a comprehensive quality management system, fundamentally guarantee customer has free choice to the journey, feel the happiness四Internship report textDuring the internship, I am very honored to travel agency for internship, during the work from the desk clerk to guide each accumulated many experiences in different work and harvest very much. For this internship, I worked as an intern last year hotel is a long time after the internship, my internship aims to from the practice in the investigation of professional knowledge, combining knowledge and practice, in practice, improve their overall quality, to lay the foundation for future work. I usually is to sell when the tourist route, in the process of practice constantly find my own shortcomings, to increase their own experience of tour and tour guide service skills, improve their communication ability, in a real working environment, self-understanding, temper, exercise state of mind, overcome difficulties and setbacks, appeared in the process of practice truly integrating theory with practice. Followed by and consulting work, is responsible for the reception of the work I first is to fully understand the lines of our travel agency launched, such as what's the schedule of your route, accommodation, transportation, visit scenic spots, and pay attention to matters, and so on. Then slowly understand the content of business skilled, attended the making of the company's new line of products. As a rookie, of course, to do some other trivial work is our responsibility, though it is but I still learned a lot in the simple work, know as a tourism staff no matter in what kind of work is to learn to care to have a strong sense of responsibility. Internship, all the work I have come into contact with a lot of new and more learned to grope for the guest's psychology, also summarizes some experience, know when visitors come should do service with a smile, targeted to introduce visitors to tourism products, in the process of service be sincereattitude to really put yourself in for visitors, these work experience after graduation to me really step into social work will have a greater impact and help.五The harvest in the process of internshipIn the interior of the travel agency work, I not only contact the front desk clerk the reception work, also contact the travel agency internal operation, to a certain extent, to the operation of tourism market were fully understanding and learning, I also had been as a guide of tour to travel. Moreover from my daily management of travel agencies and the observation, in the help of learned subjects such as the deep understanding of management and human resources management, further improving the system of their knowledge and improve their own management capacity. Today this would require a professional technology and comprehensive ability in the talent market to realize their needs, complement each other, make up and further study, for I later no matter in study or life has a great help.(一) ReceptionTalking with guests in the reception work, in the talk when travel, behaviour and so on to the appropriate points. Because the guest's first impression of you is very important, how to let customers trust you in a short time and then work in your team is a good premise. I think, the first to have to smile, let a guest feel a kind of feeling; The second is to introduce circuit to keep to the position of the guest, its good; The third is to hang out on introduction of local consumption to explain to the guest in time, customs, condition and matters needing attention, etc. More important is to keep standing on the Angle of the guest for their sake, they will think we are really very understanding them, for their dedication to service. In short, to the reception and service work, not only to grasp the line process but also to understand grope for the guest's psychological skills, etc. In much the tour reception work represents the image of the travel agency. Due to the comprehensive tourism product has a strong, reception process is the process of the service implementation, so the reception work is a comprehensive very strong work. Because of the tourism product is firstAfter the purchase, consumption, in order to ensure the quality of travel agency, make the guest satisfaction customer satisfaction, all travel agency service process according to the specification, standard, only in this way can make the reception work can go smoothly, so, have very strong normative reception work. Contains the understanding of the cultural tourism activities, and the thirst for knowledge, it has the high culture objectively requires reception work, reception work is the main part of the tour reception service, tour guide reception services not only to help, take care of the guest's journey of life, more important is to spread in the process of interpretation of the culture, so, with strong cultural reception work. Is due to the reception work independently, thereceptionist and guest is two-way communication.（二）Meter adjustableIn the travel agency, bear the brunt of the adjustment to become one of the image. It is done in travel agencies, the implementation of the scheme of total scheduling, commander in chief, the general design. "In charge" in detail, and plan the work has strong professional, autonomy, and flexibility. As if the "communications" is the buyer on hard, meter is the "master chef", with their hands to "sour, sweet, bitter, hemp, spicy, salty" of different flavor modulation out to meet the needs of different groups "taste", really need certain skills. So, the personnel to improve the work efficiency, avoid mistakes should be paid attention to the following issues:1, The first is human.Meter investigators in speech and answer the phone should be polite, courteous, modest, concise, agility, generous, considerate, caring each other, give a person the sense of intimacy, the spring breeze stroke. Every call, every every quotation, each specification confirmation, full of feelings, in order to reflect your sincerity of cooperation, express your confidence, show your strength. Writing letters and official documents to standardization, literally to clean bright beautiful, clear, concise, accurate, in order to win the good opinion of each other, in order to win trust and cooperation each other. A good project personnel, must be a colorful "window" to show this travel agency.2, And then the streamline.Gauge the personnel must carefully read each other from the reception plan. Focus is whether the specific time, number, number of occupancy, single and double rooms, whether children account for bed and breakfast, how government tax to pay. Arrived at the correct time of the big traffic and arrival port, found problems in the verification timely notify the other party, make changes quickly. Also, to the staff for ethnic or religious believers, any special requirements on food, in order to inform the restaurant. If found to have birthday at a local tourists, remember to send him a birthday cake to celebrate. If any increase or decrease in the number, to timely exchange for vehicles. Streamline is the core of the standardization, standardization of prelude, is the foundation of the programming.3, Again is considerate.A "five" (reservation, booking tickets, for cars, tour guides, set meal) is the main task of the personnel. Although things multifarious, but the personnel must always be soberly aware, item by item. To be patient, and pay special attention to two words: the first word is "fast", answer the other question is more than 24 hours, can solve the immediate solution. Have to race against time, quick action. The second word is "must", which is accurate, business-like, no sooner said thandone, of your "no", do not chop and change. In answering inquiries, want to use certain words, yes or not, "yes" to do, what to do with "no". Don't be ambiguous, it is not. Otherwise it is hard to let the customer trust, lack of security, and perhaps the business was "yellow".4, There is diversification.Group of a group is not easy, often to do is to low quality and better price, meter investigators often play a big role in it. As a result, investigators want to ground circuit for several sets of different prices, so as to adapt to the needs of different visitors, and have the reasonable profit space. Personnel with customer "bargain" is a gauge of common, there are multiple solutions, a variety of means, plan adjustment can succeed in the "variable". Can't stick to "a game", plan more, carefully, to complete, you can only be "blocked, have means to resist", even though, I have pat answers.5, The last is better educated.Meter investigators should has the normal operation of the conventional methods, namely also is good at learning, always willing to study in a timely manner to master the changing new trends, new information, in order to improve the level of operation, willing to work hard learning new working method, ongoing charging "self", in order to faster, more accurate, higher, stronger. If you want to master the price fluctuations hotels; Land, sea and air price adjustment, the change of the flight; Local new sights, new lines, not by "listen to a somebody else say," could not only on the phone asked, should pay attention to the on-the-spot investigation. Only grasp the detailed and accurate materials, can play a calm and answer up, ensure smooth homework quickly.（三）The tour guideEven a simple as a tour guide, also be more hard work. A few weeks before the main thing is familiar with every line to the travel agency and a day at the new guide may be going to take some of the tour group, so I will not only went over his former tour guide knowledge, also accumulated some experience. In the process, the key is to be familiar with the tour guide business knowledge. Back commentaries, back to the place, it is important to remember in heart. But also not like to recite the text rote learning, also must want to have fun, to expand the knowledge chain, can be a variety of related knowledge to achieve mastery through a comprehensive study. Over the next few week of time is to own independent take some to xibaipo, guishan, pale mountain tour, etc. As to the number of times increases, the less the newness, repeated work will be a little more, it is more a guide of patience and skill, I perseverance down and no complain call tired, so a month down to get the leadership and colleagues's consistent high praise. In my spare time I also can give their batteries, read some books. Tourist guide tour is not an easy thing, not only must have the skilled tour guide knowledge, rich interesting topic, a variety of entertainment projects, must graspto eat, live, travel, tour, shopping, entertainment, the whole operation process. To have the ability to deal with occasional events flexibly and good psychological quality.六·Internship experience and experienceThrough a travel agency internship, I learned that talent service industry need not only to have certain professional knowledge, more important is to understand how people skills and with people, as well as to the travel agency customer's patience and sense of responsibility, I feel learned in school during the period of theoretical knowledge and their work in practice is not a concept, let's learn the reason why I think this is the school summer vacation, let us to further consolidate and understand the classroom knowledge, cultivate and improve our ability to integrate theory with practice, I think practice is important in tourism management theory with practice, improve the investigation and study, we observed problems, the ability to analyze and solve problems and methods, training college students in the social survival and ability.Practice of more than two months with multiple Tours, which not only make their own professional skills improved, increased the tourism experience of tour, also make oneself more real realized work suantiankula. When my intern period before leaving the travel agency boss recognition of my work and work hard for me praise made me feel great happiness!。