第一次与客户交流用语

49、Please don't leave anything behind.

请别遗忘您的东西。

59、Have a nice trip!

一路平安！

60、Wish you a pleasant journey! Good luck!

祝您旅途愉快！祝您好运！

店英语交流用语•前厅和客房部用语

1、Have you a reservation?

您预定过了吗？

2、May I know your name and room number?

您能告诉我您的名字与房间号吗？

3、Here is your room key.

给您房间钥匙。

4、Please pay at the cashier's desk over there.

请去那边帐台付款。

5、Are these your baggage?

这些是您的行李吗？

May I take them for you?

我来帮您拿好吗？

6、Housekeeping, may I come in?

客房服务员，我可以进来吗？

7、Leave your laundry in the laundry in the laundry bag behind the bathroom oor. 请把要洗的东西放在浴室门后的洗衣袋中。

8、I hope I'm not disturbing you.

我希望没有打扰您。

9、One moment, madam. I'll bring them to you right away.

等一会儿，夫人。我马上送来。

10、I'll send for an electrician( doctor...)

我给您请电工（大夫……）。

餐饮部：

11、Sit down, please. Here is the menu.

请坐，给您菜单，先生。

May I take your order, sir?

您要点菜吗？

12、What would you like to have, coffee or tea?

您要喝咖啡还是茶？

13、Would you like to have any wine with you dinner?

您用餐时要喝点酒吗？

14、Service hours are:

（餐厅）供应时间是：

7:00a.m.to 9:00a.m.for breakfast.

早餐7点到9点。

11:30a.m.to1: 30p.m.for lunch.

午餐11点半到1点半。

6:30p.m.to 8:30p.m.for dinner.

晚餐6点半到8点半。

15、Here is the bill. Please sign it.

这是您的账单，请签字。

店英语交流用语•销售用语

1、What kind of rooms(foods) would you like to have?

您需要什么样的房间（吃什么样的菜）？

2、Here is a brochure of our hotel and tariff.

这是介绍我们饭店的小册子和价目表。

3、We'll give you a 10%(ten percent ) discount.

我们给您九折优惠。

4、We'll offer tour guides complimentary breakfasts.

我们给陪同提供免费早餐。

、We accept your terms.

我们接受您的条件。

6、May I introduce myself?

让我介绍我自己。

7、May I present you a litter souvenir?

请接受我们的一点小纪念品。

、Let's drink to our friendship!

为我们的友谊干杯！

9、Let me propose a toast to the health of our guests!

建议为在座客人的健康干杯！

10、Cheers!(Bottoms!)

干杯！

11、How do you like Chinese food?

您喜欢中国菜吗？

12、What do you think of our service?

您对我们的服务有什么意见？

13、Thank you for your comments(compliment, suggestions). 谢谢您给我们提的意见（赞扬、建议）。

14、I'm afraid it's against the hotel's regulations.

这是违反饭店规章制度的。

15、In our hotel we don't accept tips.

我们饭店是不收小费的。

It's our pleasure to serve our guests well.

我们为能为客人服务好而感到高兴。

Thank you all the same.

然而，还是要谢谢您。

16、I'm afraid you'll have to pay for the damage.

您必须赔偿。

17、Thank you for telling us about it.

谢谢您告诉我们

I'll look into the mater right away.

我马上去处理这件事情。

18、I assure you it wont happen again.

我保证此类事情不会再发生。

19、Please don't worry, sir (madam)

先生（夫人），请不必担心。

I will send someone up to your room right away.

我马上派人到你的房间去。

20、I can't guarantee anything, but I'll try my best.

我不能保证，但我会尽力而为。

21、What can I show you.

您要买什么？

22、How do you like this fashion (color, size, design )?

您喜欢这种款式（颜色、尺寸、图案）吗？

23、The extra large size of this color is out of stock.

这种颜色的特大号已经卖完了。

Please try us again tomorrow.

请明天再来看看。

24、They are altogether 175(one hundred and seventy-five) Yuan.

共计175元。

You may pay in cash or with credit card.

您可以付现金也可以用信用卡。

25、You have made a good choice, you have very good taste.

您真会买东西，眼力真好。

馆英语•预订房间

1．I'd like to book a double room for Tuesday next week.

下周二我想订一个双人房间。

2．What's the price difference?

两种房间的价格有什么不同？

3．A double room with a front view is 140 dollars per night, one with a ear view is 115 dollars per night.

一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。

4．I think I'll take the one with a front view then.

我想我还是要阳面的吧。

5．How long will you be staying?

您打算住多久？

6．We'll be leaving Sunday morning.

我们将在星期天上午离开。

7．And we look forward to seeing you next Tuesday.