航空地面服务人员 实用英语分享(一)
航空地服英语句
航空地服英语句 Revised final draft November 26, 2020地面服务常用英语一、通用部分日常礼貌用语1、早上好/下午好/晚上好Good morning /afternoon/evening.2、再见Goodbye./See you./So long.3、乐意为您效劳。
/不客气My pleasure./ You are welcome./ Not at all.4、我明白了。
I see. /I got it. / I understand.5、我不明白。
I don’t understand/I can’t follow you.6、您可以再说一遍吗？Pardon? /I beg your pardon/Can you say it again?7、没问题No problem. /All right.8、这边请。
This way ,please.9、请您先走/请跟我来After you. /Please follow me.10、这是您的吗？Is this yours?11、给您。
Here you are.12、祝您旅途愉快。
I hope you have a good/nice trip.13、您好，我可以为您做什么？Hello, what can I do for you? /May I help you?14、对不起，我的英文不太好，请您讲慢点好吗？I’m sorry. My English is poor.Could you please speak more slowly?15、对不起，我听不懂您的问题，请稍等，我请其他员工为您服务。
Sorry, I can’t understand/follow you. Wait a moment please, I will ask others to help you.16、请您稍等一下好吗？Would you please wait for a moment?17、对不起，让您久等了。
航空服务人员日常专业用语
航空服务人员日常专业用语（一）发布: 2011-5-11 21:21:32 | 来源: | 编辑: | 查看: 760次1、欢迎您乘坐南航班机。
It’s nice to have you aborad China Southern Airlines.2、请出示您的登机牌。
May I see your boarding pass?3、我来为您引座。
I’ll show you your seat.4、请随我来。
Follow me,please.5、我帮您拿行李好吗？May I help you with your bag?6、为了使飞机在起飞时保持配载平衡，请您按指定的座位入座。
You should take your assigned seat,for the plane must keep its balance when it takes off.7、这是呼叫钮，如果需要我们帮忙，请按一下。
This one is the call button,if you need us for anything,please push it.8、请将您的椅背调直。
Please put the back of your seat in an upright position.9、让您感到舒适是我们的职责。
It’s our duty to let you feel as comfortable as possible.10、请把您的箱子放在行李架内。
Please put your box in the overhead bin.11、您不能把行李放在这儿，过道不能堵塞。
You may not leave the baggage here.The aisle shouldn’t be blocked.12、由于机械故障，航班已延误，机械师们正在对飞机进行仔细检查。
The flight has been delayed due to some mechanical troubles.The engineers are making a careful examination of the plane.13、由于地面有雾，本次班机将延误约两小时。
机场地勤常用英语
机场地勤常用英语Airport Ground Services play a crucial role in ensuring the smooth operation of flights and the comfort of passengers. Here is a comprehensive list of commonly used English phrases in airport ground services:1. Welcome to [Airport Name]. How can I assist you today?2. Can I see your boarding pass and identification, please?3. Your flight is scheduled to depart from Gate [Number]. The boarding time is [Time].4. The flight to [Destination] is now boarding. Pleaseproceed to Gate [Number].5. We apologize for the delay in your flight. We are doingour best to get you on your way as soon as possible.6. Would you like to check in your luggage, or are youtraveling with carry-on only?7. The maximum weight for checked luggage is [Weight]. Ifyour luggage exceeds this, there will be an additional charge.8. Please ensure that all liquids, gels, and aerosols in your carry-on luggage do not exceed 100ml each and are placed in a clear, resealable plastic bag.9. Your luggage will be transported to the baggage claim area upon arrival at your destination.10. If you have any special dietary requirements, pleaseinform us at least 24 hours before your flight.11. We have wheelchair assistance available for passengerswho require it. Please let us know if you need this service. 12. The smoking area is located near Gate [Number]. Pleasefollow the signs.13. The airport has a variety of shops and restaurants for your convenience. If you need directions, feel free to ask.14. If you have lost an item, please report it to the lost and found office located near the information desk.15. Are you traveling with any sharp objects, such as scissors or knives? These items must be packed in your checked luggage.16. We recommend arriving at the airport at least 2 hours before your domestic flight and 3 hours before your international flight.17. If you have any questions about your flight or need assistance, please do not hesitate to ask.18. Please have your passport and boarding pass ready for the security check.19. We are pleased to announce that your flight to [Destination] is now ready for boarding at Gate [Number]. 20. We hope you have a pleasant flight and thank you for choosing [Airline Name].These phrases are essential for airport ground staff to communicate effectively with passengers, ensuring a positive travel experience.。
航空服务用语
航空服务人员日常专业用语（一）发布: 2011-5-11 21:21:32 | 来源: | 编辑: | 查看: 760次1、欢迎您乘坐南航班机。
it’s nice to have you aborad china southern airlines.2、请出示您的登机牌。
may i see your boarding pass?3、我来为您引座。
i’ll show you your seat.4、请随我来。
follow me,please.5、我帮您拿行李好吗？may i help you with your bag?6、为了使飞机在起飞时保持配载平衡，请您按指定的座位入座。
you should take your assigned seat,for the plane must keep its balance when it takes off.7、这是呼叫钮，如果需要我们帮忙，请按一下。
this one is the call button,if you need us for anything,please push it.8、请将您的椅背调直。
please put the back of your seat in an upright position.9、让您感到舒适是我们的职责。
10、请把您的箱子放在行李架内。
please put your box in the overhead bin.11、您不能把行李放在这儿，过道不能堵塞。
you may not leave the baggage here.the aisle shouldn’t be blocked.12、由于机械故障，航班已延误，机械师们正在对飞机进行仔细检查。
the flight has been delayed due to some mechanical troubles.the engineers are making a careful examination of the plane.13、由于地面有雾，本次班机将延误约两小时。
航空地面服务英语
航空地面服务人员实用英语A:airplane飞机 |airport机场 |airliner班机 |airline航空公司airport terminal机场候机楼 |airport fee机场费进站 |arrivals（进港、到达）arriving from来自------ |航空公司汽车服务处 airline coach serviceactual time实际时间 |aircraft crew、air crew机务人员 |airport bus机场巴士air hostess、stewardess空中小姐 |air terminal航空集散站air-sickness bag晕机袋 |air terminal候机室 |armrest扶手arrival time到达时间 |B:baggage cart行李车 |bus; coach service公共汽车 | boarding登机 |bank银行boarding pass(card)登机牌 |bar酒吧 |Business Class商务客舱baggage claim area行李领取处 | by air、by plane乘飞机baggage claim area行李认领处| baggage insurance行李保险baggage clerk, redcap行李搬运员 | boarding check登机牌C:carrier乘运人（公司）|class(fare basis) 座舱等级 | customs海关check-in登机手续 |cash付款处 |coach pick-u point大轿车乘车点car hire旅客自己驾车 |coffee shop咖啡馆 |checked baggage托运的行李currency declaration货币申报 |customs service area海关申报处Can I put my baggage here? 我能将手提行李放在这儿吗？Could you change my seat, please? 是否可替我更换座位？Could you tell me how to fill？请告诉我如何填写这张表格？check in办理登机手续 |checkout办理离开手续 |channel通道certificate of vaccination预防接种证书 |customs formalities报关单customs declaration form报关单 |customs procedure海关手续civil、interior国内 |Could u please repeat that? 请求对方再说一次？currency exchange shop外币兑换店 |carry-on baggage随身行李D:domestic airport国内机场 |date起飞日期 |domestic departure国内航班出站duty-free免税店 |departure lounge候机室 |departure to前往------ |delayed延误departure time起飞时间 |downstairs由此下楼 |departures出站、出港、离开Domestic Flight 国内班机|Do you have anything to declare? 您有任何东西要申报吗？Do you have Chinese Newspaper? 你有中文报纸吗？|dutiable articles税物件delay航班误点 |departure time起飞时间 |Dialogue对话E:exit出口机票 |endorsement/restrictions指限定条件 |Economy Class经济舱Excuse me, where is the baggage claim area? 对不起，哪里是行李提领区？earplug耳塞 |eye-mask 眼罩 |emergency exit紧急出口 |exchange rate汇率F:flight no航班号 |from起点城市 |FLT No(flight number)航班号First Class头等舱 |Flight Number班机号码 |flight schedule航班时间表first class 一等舱G:gate departure gate登机口 |greeting arriving迎宾处 |goods to declare报关物品H:hotel; reservation订旅馆 |How much is airfare? 机票多少钱？How much longer does it take to get to Honolulu? 还要多久到达檀香山？How long are you going to stay in America? 您要在美国待多久？health certificate健康证明 |headset plug耳机插头I:international airport国际机场 |international terminal国际候机楼international departure国际航班出港 |international passengers国际航班旅客中转I feel cool, may I have a blanket? 请给我一条毯子好吗？| International Flight国际航班in入口 |I’d like to reconfirm my plane reservation please.我想要确认我预订的机位。
航空服务日常英语口语
航空服务日常英语口语一、服务service1.would you like anything to drink first?您想先喝点什么?2.here is today''s menu.what would you like to have?这是今天的菜单，你想吃些什么?3.hank you for waiting sir.here you are.anything more?谢谢，让您久等了。
这是您的饭和咖啡，还要点什么?4.how about the sweet?甜食要不要?5.may i clear up your table now?现在可以收拾您的桌子吗?6.are you going to study there or just for sight seeing?你是去学习还是只去旅游?7.the flight has been delayed because of bad weather.由于天气恶劣，航班已经延误。
8.we can''t take off because the airport is closed due to poor visibility.由于低能见度，机场关闭，我们不能起飞。
9.our plane is bumping hard.please keep your seat belt fastened。
我们的飞机颠簸得厉害，请系好安全带。
10.Would you like to read these news papers or magazines?您想看这些报纸或杂志吗?二、起飞前before take-off1. morning, madam(sir). welcome board!早上好，女士(先生)。
欢迎登机!2. may i introduce myself, i''m ___, the chief purser ofthis flight.请允许自我介绍。
机场空乘服务实用英语对话及词汇
机场空乘服务实用英语对话及词汇英语作为一门国际通用语,在21世纪已经向着多元化、多功能化的方向发展。
店铺整理了机场空乘服务实用英语，欢迎阅读!机场空乘服务实用英语一航班相关Flight Number, Flight No. 航班号Gate 登机口North 北South 南East 东West 西Level 1 第一层(楼)Level 2 第二层(楼)Level 3 第三层 (楼)Shuttle 机场小巴Baggage Claim 行李认领Connecting flights counter 转机服务台Boarding Pass 登机牌Exit 出口Emergency Exit 紧急出口(只用作紧急状况时)Terminal 机场终端出口Telephone 电话Northwest Airlines 美西北航空公司Restroom 洗手间Men's 男洗手间Gentleman 男洗手间Women's 女洗手间Ladies女洗手间Airport 机场Air China 中国国航Air Ticket 飞机票Arrival 抵达Belt 带, 传送带Date 日期Time 时间Departure 出发Domestic 国内Take off 起飞Customer 顾客, 乘客Elevator, Lift 电梯Employee Only 只限工作人员进入Information 信息Information Center 问讯处International 国际No Entry 勿进No Smoking 严禁吸烟China 中国Chinese 中国人Customs 海关机场空乘服务实用英语二AExcuse me, sir. What would you like to eat, Chinese food or western food?打扰一下，先生您要点什么，中餐还是西餐?BI'd like to have Chinese food.我要中餐。
民航乘务英语口语
以下是一些民航乘务英语口语的例子：1. 问候和欢迎：- Welcome aboard!（欢迎登机！）- Good morning/afternoon/evening, ladies and gentlemen.（早上/下午/晚上好，女士们先生们。
）- Thank you for choosing our airline.（感谢选择我们的航空公司。
）2. 安全说明：- Please fasten your seatbelt.（请系好安全带。
）- In case of emergency, oxygen masks will drop from the overhead compartments.（发生紧急情况时，氧气面罩会从头顶的行李仓掉下来。
）- Your life jacket is located under your seat.（您的救生衣放在座位下方。
）- The emergency exits are located at the front, middle, and rear of the aircraft.（紧急出口位于飞机的前部、中部和后部。
）3. 提供服务：- Can I get you anything to drink?（需要给您倒点什么喝吗？）- Would you like a blanket or pillow?（您需要毯子或枕头吗？）- Are you ready to order your meal?（您准备好点餐了吗？）- How can I assist you?（我可以帮您什么忙？）4. 飞行信息：- We are currently cruising at an altitude of 35,000 feet.（我们目前正在飞行，飞行高度为35,000英尺。
）- We will be landing in approximately 30 minutes.（预计将在大约30分钟后降落。
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航空地面服务人员实用英语分享（一）A: airplane飞机| airport机场| airliner班机| airline航空公司airport terminal机场候机楼| airport fee机场费进站| arrivals（进港。
到达）arriving from来自------ | 航空公司汽车服务处airline coach serviceactual time实际时间| aircraft crew、air crew机务人员| airport bus机场巴士air hostess、stewardess空中小姐| air terminal航空集散站air-sickness bag晕机袋| air terminal候机室| armrest扶手arrival time到达时间|B: baggage cart行李车| bus; coach service公共汽车| boarding登机| bank银行boarding pass(card)登机牌| bar酒吧| Business Class商务客舱baggage claim area行李领取处| by air、by plane乘飞机baggage claim area行李认领处| baggage insurance行李保险baggage clerk, redcap行李搬运员| boarding check登机牌C: carrier乘运人（公司）| class(fare basis) 座舱等级| customs海关check-in登机手续| cash付款处| coach pick-u point大轿车乘车点car hire旅客自己驾车| coffee shop咖啡馆| checked baggage托运的行李currency declaration货币申报| customs service area海关申报处Can I put my baggage here?我能将手提行李放在这儿吗？Could you change my seat, please?是否可替我更换座位？Could you tell me how to fill？请告诉我如何填写这张表格？check in办理登机手续| checkout办理离开手续| channel通道certificate of vaccination预防接种证书| customs formalities报关单customs declaration form报关单| customs procedure海关手续civil、interior国内| Could u please repeat that?请求对方再说一次currency exchange shop外币兑换店| carry-on baggage随身行李D: domestic airport国内机场| date起飞日期| domestic departure国内航班出站duty-free免税店| departure lounge候机室| departure to前往------ | delayed延误departure time起飞时间| downstairs由此下楼| departures出站、出港、离开Domestic Flight | Do you have anything to declare?国内班机您有任何东西要申报吗？Do you have Chinese Newspaper?你有中文报纸吗？| dutiable articles税物件delay航班误点| departure time起飞时间| Dialogue对话E: exit出口机票| endorsement/restrictions指限定条件| Economy Class经济舱Excuse me, where is the baggage claim area?对不起，哪里是行李提领区？earplug耳塞| eye-mask 眼罩| emergency exit紧急出口| exchange rate汇率F: flight no航班号| from起点城市| FL T No(flight number)航班号First Class头等舱| Flight Number班机号码| flight schedule航班时间表first class 一等舱G: gate ;departure gate登机口| greeting arriving迎宾处| goods to declare报关物品H: hotel;reservation订旅馆| How much is airfare?机票多少钱？How much longer does it take to get to Honolulu ?还要多久到达檀香山？How long are you going to stay in America?您要在美国待多久？health certificate健康证明| headset plug耳机插头I: international airport国际机场| international terminal国际候机楼international departure国际航班出港| international passengers国际航班旅客中转I feel cool, may I have a blanket?请给我一条毯子好吗？| International Flight国际航班in入口| I’d like to reconfirm my plane reservation please.我想要确认我预订的机位。
I feel a little sick, can I have some medicine?是否可以给我一些药？| international国际I’m anxious about my connecting flight.我担心能否赶上转机班机。
I’d like to make a reservation for a flight to New Y ork on September 15th.我要订9月15号到纽约的班机。
L: luggage tag行李牌| luggage locker行李暂存箱| lavatory盥洗室luggage claim ;baggage claim transfers行李领取处luggage tag行李签| luggage compartment行李舱架| landing着陆luggage cart行李推车| life vest救生衣landed up transfer passengers中转旅客中转处N: name of passenger旅客姓名| non-smoking seat非吸烟席| noting to declare不需报关non-stop flight to飞往M: money exchange; currency exchange货币兑换处| May I smoke?我是否可以抽烟？May I recline my seat?.我是否可将座位向后倾倒？May I have a deck of playing cars? 可不可以给我一副扑克牌？May I see your passport, please.请出示您的护照。
O: out; way out出口| Occupied使用中| off-peak season淡季| One-way Ticket单程机票oxygen mask氧气面罩P: passport control immigration办理护照检查处| plane No.机号| post office邮局public phone; telephone公用电话| personal valuables个人贵重物品| pilot机长passenger cabin客舱R: restaurant餐厅| rocking;bumping;tossing颠簸rail ticket出售火车票| Round-Trip Ticket来回机票S: status订座情况| seat No.机座号| smoking seat吸烟坐位seat recliner button座位倾斜扭| satellite卫星楼| seat belt安全带scheduled time预计时间已降落| steward乘务员| safety inspection安全检查Stewardess女空服员| steward男空服员| sight-seeing观光stairs and lifts to departures由此乘电梯前往登机T: ticket confirm机票确认| time起飞时间| to前往城市transfer correspondence ;transit过境| ticket office 购票处Taxi pick-up point出租车乘车点租车处| women’s; lady’s女厕toilet; W.C; lavatories; rest room厕所| men’s; gent’s; gentlemen’s男厕tour arrangement旅行安排| to board a plane 上飞机| to get off a plane下飞机tourist class普通舱| transfer to flight换机| tarmac停机坪transfer to flight换机| take off起飞| traveler’s check旅行支票U: upstairs down由此上楼V: V.I.P room贵宾室| vacant无人| visa 签证W: What time does Flight 408 arrive? 408次班机何时抵达？Where is the lavatory?盥洗室在哪里？What is the purpose of your visit?您此行的目的为何Where is the lost luggage office?行李遗失申报处在哪里？Where is my seat?我的座位在哪里？What kind of drinks do you have?需要什么饮料？What kind of drinks do you have?机上提供那些饮料？We have coffee, tea, juice, coke, beer and cocktails. 咖啡，茶，果汁，可乐，啤酒和调酒。
Which would you like for dinner, beef, chicken or fish? 晚餐想吃牛肉，鸡肉还是鱼？Will this flight get there on time?这次班机会准时到达吗？| waiting list登机票名单。