国际营销课后习题
国际市场营销学课后题作业答案

国际市场营销学作业第一章1、什么是市场营销?市场营销的基本要素是什么?市场营销有哪些主要职能?答:市场营销是个人和集体通过创造,提供出售,并同别人自由交换产品和价值,以获得其所需所欲之物的一种社会和管理过程。
市场营销的基本要素:产品、品牌、价格、渠道、推广、促销。
市场营销的主要职能:(1)采购与销售(2)分销与存货(3)质量与数量(4)促销与信息(5)财务与风险2、目前有哪些市场营销组合理论?各有哪些优势和不足?答:(1)4P理论:产品Product、价格Price、渠道Place、促销Promotion(2)7P理论:4p理论+人(People )、过程(Process)、物质环境(Physical Environment)。
(3)11P理论:4p+政府权力(Power)、公共关系(PublicRelations) 、调研(Probe)即探索、区隔(Partition)即市场细分的过程、优先(Priorition)即选出我的目标市场;、定位(Position) 、员工(People)第二章1、国际市场营销的政治环境包括哪些?答:(1)国际政治局势(2)国家间关系(3)民族主义4、造成政府不稳定的常见因素有哪些?答:政治制度、政治稳定性、政策连续性、行政干预、行政效率。
第三章1、什么是经济环境?答:经济环境是指构成企业生存和发展的社会经济状况和国家经济政策,是影响消费者购买能力和支出模式的因素,它包括收入的变化,消费者支出模式的变化等5、请举例说明地区性经济组织在国际市场营销中的积极意义。
答:举例:中美洲一体化体系,成立于1991年12月在洪都拉斯召开的第十一次中美洲国家首脑会议上签署的“特古西加尔巴声明”建立的。
总部:萨尔瓦多首都圣萨尔瓦多。
成员国:萨尔瓦多、洪都拉斯、尼加拉瓜、危地马拉、哥斯达黎加、巴拿马和伯里兹,共7个职能:协调和推进一体化进程,促进中美洲,地区的和平、民主与发展。
地区性经济组织的积极意义:是全球经济一体化的重要表现,也为全球经济一体化的进一步发展以及全球经济的整合奠定了坚实的基础,为平衡某一地区的经济发展水平,缩小国家、地区间的贫富差距做出了巨大贡献。
国际市场营销学习题及答案

精心整理一、单项选择题(本大题共 15小题,每小题 1 分,共 15分)在每小题列出的四个选项中只有一个选项是符合题目要求的,请将正确选项前的字母填在题后的括号内。
1.跨国营销是国际营销的发展阶段之一,一般认为该阶段始于( ?)A.20 世纪 50 年代B.20 世纪 60年代C.20世纪 70年代D.20 世纪80年代2.服务可分为要素性和非要素性两类,下列各项中属于要素性服务的是(?)A. 运输B.保险C.劳动力D.咨询3.政府在经济发展中扮演的角色是( ?)A. 参与者与管理者B.参与者与决策者C.参与者、管理者、决策者D.管理者与决策者4.企业为了明确市场机会或为了明确某一问题的性质、情况和原因等而进行的研究属于( ?)A. 探索性研究B.描述性研究C.因果性研究D.预测性研究5.在选择目标市场的策略中,不追求在整体市场上占据最大市场份额的精心整理策略为(?)A. 无差异性营销策略B.差异性营销策略C.集中性营销策略D.分散性营销策略6.在产品生命周期各阶段中,企业需要侧重于加强成本和质量控制,增强、维护产品和商标信誉的阶段是( ?)A. 投入期B.成长期C.成熟期D.衰退期7.在波士顿矩阵分析法中,销量增长快、市场占有率低的产品称为(?)A. 金牛产品B.明星产品C.问题产品D.瘦狗产品8.企业在选择服务水平时,除了服务水平的适应性外,还要考虑的一个因素是服务水平的( ?)A. 经济性B.选择性C.独创性D.竞争性9.在国际市场进入模式中,以 "新产品-新需求-国际市场 "为基本格局的是( ?)A. 市场渗透型模式B.产品开发型模式C.市场开发型模式D.多种经营型模式10.按国际上的通常定义,下列项目中不属于服务产品的是(?)A. 保险B.运输C.旅游D.技术专利11.在商品价格构成要素中,最基本、最主要的因素是( ?)A. 价值B.成本C.利润D.边际效用12.收购和创建是跨国公司对外投资的两种方式,与收购相比,创建这种方式的优点是( ?)A. 有利于迅速进入市场B.有利于扩大经营范围C.有利于管理D.失败率低13.企业的定价目标的基本类型有( ?)A. 利润目标、竞争目标、发展目标B.利润目标、市场目标、竞争目标C.利润目标、市场目标、发展目标D.利润目标、市场目标、发展目标14.国际促销的实质是信息沟通的过程,在这个过程中,接收和理解信息的环节是(?)A. 编码B.信息渠道C.解码D.反馈15.国内出口中间商类型很多、特点各异,其中不拥有产品所有权的出口中间商是(?)A. 国际贸易公司B.出口直运批发商C.出口经营商D.国外设在本国的常驻采购商精心整理二、多项选择题(本大题共 10小题,每小题 2 分,共 20分)在每小题列出的五个选项中有二至五个选项是符合题目要求的,请将正确选项前的字母填在题后的括号内。
国际市场营销 全球营销学每章课后习题答案

全球营销学第四版每章课后习题答案第一章Introduction to Global Marketing1.What are the basic goals of marketing? Are these goals relevant to globalmarketing?P31、Surpass the competition at the task of creating perceived value for customers2、The Guide line is the value equation –Value = Benefits/Price (Money, Time, Effort, Etc.)P42.What is mean by “global localization”?(全球本土化策略)Is Coca-Cola a globalproduct? Explain.The phrase “global localization” represents an attempt to capture the spirit of the rallying cry for o rganizations in the 21st century, namely, “think globally, act locally.”Most people will agree that Coca-Cola is a global product by virtue of the fact that it is available in more than 195 countries in red cans bearing the distinctive signature style. It must be noted, however, that customer service efforts are adapted to the needs of particular markets, e.g., vending machines in Japan. Thus, Coca-Cola is both global and local.3.Describe some of the global marketing strategies available to companies. Giveexamples of companies that use the different strategies.Global marketing strategies: 1. global market participation is the extent to which a company has operations in major world markets; 2. standardization versus adaptation is the extent to which each marketing mix element can be standardized or adapted in various country markets; 3. concentration of marketing activities is the extent to which activities related to marketing mix are performed in one or a few country locations; 4. coordination of marketing activities is the extent to which activities related to marketing mix are performed interdependently around the globe; 5. integration of competitive moves is the extent to which a firm’s competitive marketing tactics in different parts of world are interdependent.Examples: 1. Coke is the best-known, strongest brand, as the Coca-Cola Company, supporting its Coke, Fanta, and Powerade brands with marketing mix elements both that are globe and local, is adept at adapting sales promotion, distribution, and customer service efforts to local needs;2. Mcdonald’s business model is a restaurant system that can be set up virtually anywhere in the world and offers core menu items-hamburgers, French fries, and soft drinks-in most countries, and the company also customizes menu offerings according to local eating customs.4.How do the global marketing strategies of Harley-Davidson and Toyota differ?Harley-Davidson motorcycles are known the world over as “the” all-American motorcycle. Harley’s mystique and heritag e are associated with the USA. The company backs up this positioning with exports from two U.S. manufacturing locations. By contrast, Toyota builds some models (e.g., Camry and Avalon) for the U.S. market in the U.S., a fact that Toyota stresses in its American ad. Thus, Harley-Davidson serves global markets while sourcing locally, while Toyota’s strategy calls for serving world markets and using the world as a source of supply.5.Describe the difference between ethnocentric, polycontric, regiocentric, andgeocentric management orientations.The premise of an ethnocentric orientation is that home country products and management processes are superior. An ethnocentric company that neither sources inputs from, nor seeks market opportunities in the world outside the home country may be classified as an domestic company. A company that does business abroad while still presuming the superiority of the home country may be classified as an international company. Such a company would rely on an extension strategy whereby it would export, without adaptation, products designed for the domestic market.The polycentric orientation that predominates at a multinational company leads to aview of the world in which each country markets is different from the others. Local country managers operating with a high degree of autonomy adapt the marketing mix in a polycentric, multinational company. Managers who are regiocentric or geocentric in their orientations recognize both similarities and differences in world markets. Market opportunities are pursued using both extension and adaptation strategies. The regiocentric and geocentric orientations are characteristic of global transnational companies.OrEthnocentric orientation: home country is superior to the rest of the world, sees similarities in foreign countries,leads to a standardized or extension approach; Polycentric orientation: the opposite of ethnocentrism, each country in which a company does business is unique, sees differences in foreign countries, leads to localized or adaption approach; Regiocentric orientation: a region becomes the relevant geographic unit; management`s goal is to develop an integrated regional strategy; Geocentric orientation:views the entire world as a potential market and strives to develop integrated world market strategies.6.Identify and briefly describe some of the forces that have resulted in increased globalintegration and the growing importance of global marketing.P21+Driving Forces:Regional economic agreements、Market needs and wants、TechnologyTransportation and communication improvements、Product development costs、Quality、World economic trends、LeverageRestraining Forces:Management myopia、Organizational culture、National controls 7.Define leverage and explain the different types of leverage utilized by companieswith global operations.Define leverage:P25第二章The Global Economic Environment1.Explain the difference between market capitalism, centrally planned capitalism,centrally planned socialism, and market socialism. Give an example of a country that illustrates each types of system.Market capitalism is an economic system in which individuals and firms allocate resources and production resources are privately owned. (England).Centrally planned capitalism is an economic system in which command resource allocation is utilized extensively in an environment of private resource ownership. (Sweden)Centrally planned socialism, in this type of economic system, the state has broad powers to serve the public interest as it sees fit. (Former Soviet Union)Market socialism, in such a system, market allocation policies are permitted within an overall environment of state ownership. (China)2.What is a BEM? Identify the BEMs according to their respective stages of economicdevelopment.P53P56-583. A manufacture of satellite dishes is assessing the world market potential for hisproducts. He asks you if he should consider developing countries as potential markets.How would you advise him?Despite the difficult economic conditions in parts of developing countries, many nations will involve into attractive markets.One of marketing’s roles in developing countries is to focus resources on the task of creating and delivering products that are best suited to local needs and incomes. The role of marketing to indentify people’s needs and wants is the same in all countries, irrespective of level of economic development. It is also an opportunity to help developing countries join the information age.And P654.Turn to the Index of Economic Freedom (Table 2-1) and identify where the BEMs areranked. What does the result tell you in terms of the relevance of the index to global marketers?P52第三章Social and Cultural Environments1.What are some of the elements that make up culture? How do these find expression inyour native culture?Culture is a collection of Values, beliefs, behaviors, customs, and attitudes that distinguish one society from another.Culture is acted out in social institutions, such as, family, education, religion, government, business.2.What is the difference between a low-context culture and a high-context culture?Give an example of a country that is an example of each type and provide evidence for your answer.PPT 第四章4-63.How can Hofstede’s cultural typologies help Western marketers better understandAsian culture?P874.Explain the self-reference criterion(自我参照准则). Go to the library and findexamples of product failures that might have been avoided through the application of the SRC.Unconscious reference to one’s own cultural values; creates cultural myopia5.Briefly explain the social research of Everrtt Rogers regarding diffusion ofinnovations,……P94pare and contrast USA and Japan in terms of traditions and organizationalbehavior and norms.第四章The Legal and Regulatory Environments of Global Marketing1.What is sovereignty? What is it an important consideration in the politicalenvironment of global marketing?sovereignty2.Describe some of the sources of political risk. Specially, what forms can political risktake?Tension between aspirations and realityPrimarily occurs in lower and lower-middle income countries–Indonesia and economic crisisWhen political risk occurs in high income countries, it is generally due to a long-standing conflict–Northern IrelandP1423.Briefly describe some of the differences between the legal environment of a countrythat embraces common law and one that observes civil law.4.Global marketers can avoid legal conflicts by understanding the reasons conflictsarise in the first place. Identify and describe several legal issues that relate to global commerce.Intellectual PropertyAntitrustContractualLicensing and Trade Secrets5.“See you in court” is one way to respond when legal issues arise. What otherapproaches are possible?LitigationFormal arbitration–Settles disputes outside of court–Groups agree to abide by panel’s decision1958 United Nations Convention on the Recognition and Enforcement of Foreign Arbitral Awards–Most important treaty regarding international arbitration第五章Global Information Systems and Market Research1.Explain two information technology puts powerful tools in the hands of globalmarketers.Modern IT tools provide the means for a company's marketing information system and research functions to provide relevant information in a timely, cost –efficient, and actionable manner.Electronic data interchange (EDI) allows business units to submit orders, to issue invoices, to conduct business electronically, Wal-Mart legendary for its EDI, save time and money, enables retailers to improve inventory management. Transaction formats are universalEfficient Consumer Response (ECR) This is in addition to EDI, an effort for retailers and vendors to work closely on stock replenishment(补充). ECR can be defined as a joint initiative by members of a supply chain to work toward improving and optimizing(最优化) aspects of the supply chain to benefit customersIntranet, Electronic Point of Sale (EPOS), Data Warehouses are also helping businesses improve their ability to target consumers and increase loyalty.2.What are the different modes of information acquisition? Which is the most importantfor gathering strategic information?3.4、Outline the basic steps of the market research process.5、What is the difference between existing, latent, and incipient demand? How mightthese differences affect the design of a marketing research project?Demand and profit potential, in turn, depend in part on whether the market being studied can be classifieds existing or potential. Existing markets are those in which customer needs are already being served by one or more companies. In some instances, there is no existing market to research and. information may be readily available. A latent market is in essence, an und iscovered segment .It’s a market in which demand would materialize if an appropriate product were made available. An incipient market is a market that will emerge if particular economic demographic, political, or sociocultural trend continues. A company is not likely to achieve satisfactory results if it offers a product in an incipient market before the trends have taken root.Market growth, brand loyalty, market segment, product, sales promotion, pricing, distribution, will be different in marketing research project.6.Describe some of the analytical techniques used by global marketers. When is it appropriate to use each technique?A number of techniques are available for analyzing survey data.Factor analysis can be used to transform large amount of data into manageable units. It is useful in psychographic segmentation studies or creating perceptual maps; cluster analysis allows the researchers to group variables into clusters that maximize within-group similarities and between-group differences. It can be used to do global marketing research, to perform benefit segmentation, and to identify new product opportunities. Multi dimensional scaling is another technique for creating perceptual maps which is particular useful when there are many product to choose and consumers have difficulty in verbalizing their conceptions. Conjoint analysis is used to gain insights into the combination of features that will be the most attractive to consumers. It is useful when determines the values and utilities of the various levels of product features and plots them graphically.第六章Segmentation, Targeting, and Positioning1.differentiate the five basic segmentation strategies. Give an example of a companythat has used each one.P170-P1831、IncomePopulationsAge distributionGenderEducationOccupation2、Grouping people according to attitudes, value, and lifestyles3、4、Benefit segmentation focuses on the value equation–Value = Benefits / Price5、The population of many countries includes ethnic groups of significant size2.Explain the difference between segmenting and targeting.P200pare and contrast standardized, concentrated, and differentiated global marketing.Illustrate each strategy with an example from a global company.Standardized global marketing is mass marketing on a global scale with undifferentiated target marketing (Revlon International)Concentrated global marketing, involves devising a marketing mix to reach a niche. A niche is simply a single segment of the global market. (Germany`s Winter halter) Differentiated global marketing, represents a more ambitious approach than concentrated target marketing with multi-segment targeting and two or more distinct markets (Rover)4.5.What is positioning? Identify the different positioning strategies presented in thechapter and give examples of companies or products that illustrate each.Locating a brand in consumers’minds over and against competitors in terms of attributes and benefits that the brand does and does not offer.P192-1956.What is global consumer culture positioning? What other strategic positioningchoices do global marketers have?Identifies the brand as a symbol of a particular global culture or segment.P1967.What is high-touch product? Explain the difference between high-tech productpositioning and high-touch product positioning. Can some products be positioned using both strategies? Explain.High-tech products are sophisticated technologically complex, and/or difficult to explain or understand, and frequently evaluated in terms of their performance against established objective standards. High-tech global consumer positioning also works well for special interest products associated with leisure of recreation.High-touch products, consumers are generally energized by emotional motives rather than rational ones, and frequently evaluated in terms of their performance against established subjective, aesthetic terms.Some products can be positioned using both strategies, with both satisfying buyers’ rational criteria and evoking an emotional response. Nokia, for example, combines technical performance with a fashion orientation.第七章Global Market Entry Strategies:1.What are the advantages and disadvantages of using licensing as a market entry tool?Give examples of companies from different countries that use licensing as a global marketing strategy.Advantages to LicensingProvides additional profitability with little initial investmentProvides method of circumventing tariffs, quotas, and other export barriersAttractive ROILow costs to implementDisadvantages to LicensingLimited participationReturns may be lostLack of controlLicensee may become competitorLicensee may exploit company resourcesP2062.What is foreign direct investment? What forms can FDI take?P209Partial or full ownership of operations outside of home countryForms:Joint ventures–Minority or majority equity stakes–Outright acquisition3.Do you agree with Ford’s decision to acquire Jaguar? What was more valuable toFord---the physical assets or the name?P2154.What is meant by the phrase global strategic partnership? In what ways does this formof market entry strategy differ from more traditional forms such as joint ventures? Participants remain independent following formation of the allianceParticipants share benefits of alliance as well as control over performance of assigned tasksParticipants make ongoing contributions in technology, products, and other key strategic areasPPT3055.What are Keiretsu? How does this form of industrial structure affect companies thatcompete with Japan or that are trying to enter the Japanese market?PPT307书P2276.Which Strategic options for market entry or expansion would a small company belikely to pursue? A large company?StrategiesCompanies must decide to expand by:–Seeking new markets in existing countries–Seeking new country markets for already identified and served market segments第八章Product and Brand Decisions1.What is the difference between a product and a brand?A product is a good, service, or ideaBrandsBundle of images and experiences in the customer’s mindA promise made by a particular company about a particular productA quality certificationDifferentiation between competing productsThe sum of impressions about a brand is the Brand ImageThe added value that accrues to a product as a result of investments in the marketing of the brandAn asset that represents the value created by the relationship between the brand and customer over time2.How do local, international, and global products differ? Cite examplesLocal Product is one that has achieved success in a single national market and represents the lifeblood of domestic companies. (Coca-cola, ginseng beverage only in Japan)International product is offered in several markets in a particular region (Euro-product, only in euro zone)Global product meets the wants and needs of a global market and is offered in all world regions (personal stereos)3.What are some of the elements that make up a brand? Are these elements tangible orintangible?IntangibleP2414.What criteria should global marketers consider when making product designdecisions?In many instances, packaging is an integral element of product-related design decisions. Packaging is designed to protect or contain the product during shipping;Labeling provides consumers with various types of information; Aesthetics differ around the world. Global marketers must understand the importance of visual aesthetics; Product Warranties is a written guarantee that assures the buyer is getting what they paid for or provides a remedy in case of a product failure. Warranties can be used as a competitive tool5.How can buyer at titudes about a product’s country of origin affect marketing strategy?买家对于原产国的态度对营销策略有什么影响?Perceptions about and attitudes toward particular countries often extend to products and brands known to originate in those countries–Japan–Germany–France–ItalyP252-2546.Identify several global brands. What are some of the reasons for the global success ofthe brands you chose?Both products and brand are good……7.Briefly describe various combinations of product-communication strategies availableto global marketers. When is it appropriate to use each?Product-communication extension (dual extension) is a strategy selling the same product with the same promotional appeals used in domestically when pursuing opportunities outside the home market. It used frequently with industrial (business to business) products.Product extension-communication adaptation strategy is a relatively low cost of implementation because the physical product is unchanged, and the main costs are associated with market research and revising promotional appeals. It used frequently when consumer conceptions outside the home market are very different from domestic marketProduct adaptation-communication extension is an approach to global product planning is to extend, without change, the basic home-market communications strategy while adapting the product to local use or preference conditions. It used frequently when natural conditions outside the home market are very different from domestic market Product-communication adaptation (dual adaptation) strateg y is an approach used both the different product serves and advertising appeals to consumer receptivity when comparing a new geographic market to the home market, environmental conditions or consumer preferences differ;第九章Pricing Decisions1.What are the basic factors that affect price in any market? What considerations enterinto the pricing decision?In global marketing, the task of setting prices is complicated by fluctuating exchange rates. Currency fluctuations can create significant problems and opportunities for the classic international company that exports from the home country.Inflation, or a persistent upward change in price levels, is a problem in many country markets. It can be caused by an increase in the money supply and currency devaluation. Governmental policies and regulations that affect pricing decisions include dumping legislation, resale price maintenance legislation, price ceilings, and general reviews of price levels.Pricing decisions are bounded not only by cost and nature of demand but also by competitive action.Competitive Behavior: If competitors do not adjust their prices in response to rising costs it is difficult to adjust your price to maintain operating margins; If competitors are manufacturing or sourcing I a lower-cost country, it may be necessary to cut prices to stay competitiveThe global marketer has several options for addressing the problem of price escalation orthe environmental factors described in the last section.2.Define the various types of pricing strategies and objectives available to globalmarketers.Market Skimming and Financial Objectives: Market Skimming charges a premium price which may occur at the introduction stage of product life cyclePenetration Pricing and Non-Financial Objectives: Penetration Pricing charges a low price in order to penetrate market quickly which appropriates to saturate market prior to imitation by competitors3.Identify some of the environmental constraints on global pricing decisions. Currency FluctuationsInflationary EnvironmentGovernment Controls, Subsidies, RegulationsCompetitive BehaviorSourcing4.Why do price differences in world markets often lead to gray marketing?Because price differences in world markets lead to trademarked products are exported from one country to another where they are sold by unauthorized persons or organizationsGray marketing occurs when product is in short supply, when producers use skimming strategies in some markets, and when goods are subject to substantial mark-ups 5.What is dumping? Why was dumping such an important issue during the UruguayRound of GATT negotiations?Sale of an imported product at a price lower than that normally charged in a domestic market or country of origin.P2966.What is transfer price? Why is it an important issue for companies with foreignaffiliates(外国子公司)? Why did transfer pricing in Europe take on increased importance in 1999?The transfer price is that Pricing of goods, services, and intangible property bought and sold by operating units or divisions of a company doing business with an affiliate in another jurisdiction.P2997.What is the difference between ethnocentric, polycontric, and geocentric pricingstrategies? Which one would you recommend to a company that has global market aspirations?P291-292 PPT240-242pare and contrast the different forms of countertrade.Countertrade occurs when payment is made in some form other than moneyOptions–BarterThe least complex and oldest form of bilateral, non-monetary counter-tradeA direct exchange of goods or services between two parties–Counter-purchase P303-304–Offset–Compensation trading–Cooperation agreements–Switch trading第十章Global Marketing Channels and Physical Distribution1.In what ways can channel intermediaries create utility for buyers?ObjectivesMarketing channels exist to create utility for customers–Place utility -availability of a product or service in a location that is convenient to a potential customer–Time utility -availability of a product or service when desired by a customer–Form utility -availability of the product processed, prepared, in proper condition and/or ready to use–information utility -availability of answers to questions and general communicationabout useful product features and benefits2.What factors influence the channel structures and strategies available to globalmarketers?B2CThe characters of both buyers and products have an important influence on channel design.The number of individual buyers and their geographic distribution, income, shopping habits and different channel approaches.Products characters such as degree of standardization, perishability, bulk, service requirements, and unit price have an impact as well.Channels tends to be longer as the number of consumers to be served increases and the price per unit decreases. Bulky products usually require channel arrangements that minimize the shipping distances and the number of times products change hands before they reach the ultimate customer.B2BAs is true with consumer channels, product and consumer characteristics have an impact on channel structure. Three basic elements are involved: the manufacture's sales force, distributors or agents and wholesalers.Channel strategy in a global marketing program must fit the company's competitive position and overall marketing objectives in each national market.market factors: consumer profiles, market size and location of country.3.What is cherry picking? What approaches can be used to deal with this problem?P323pare and contrast the typical channel structures for consumer products andindustrial products.P340 PPT252-2555.Identify the different forms of retailing and cite an example of each form. Identifyretailers from as many different countries as you can.PPT258-259 P3256.Identify the four retail market expansion strategies discussed in the text. What factorsdetermine the appropriable mode?Organic–Company uses its own resources to open a store on a green field site or acquire one or more existing retail facilitiesFranchise–Appropriate strategy when barriers to entry are low yet the market is culturally distant in terms of consumer behavior or retailing structuresChain Acquisition–A market entry strategy that entails purchasing a company with multiple existing outlets in a foreign countryJoint Venture–This strategy is advisable when culturally distant, difficult-to-enter markets are targeted 7.What special distribution challenges exist in Japan? What is the best way for anon-Japanese company to deal with these challenges?第十一章Global Marketing Communications Decisions:Advertising and Public Relations1.In what ways can global brands and global advertising campaigns benefit a company? P3482.How does the “standardized versus localized” debate apply to advertising?Four difficulties that compromise an organization’s communicat ion efforts–The message may not get through to the intended recipient.–The message may reach the target audience but may not be understood or may even be misunderstood.–The message may reach the target audience and may be understood but still may not induce the recipient to take the action desired by the sender.–The effectiveness of the message can be impaired by noise.。
国际市场营销课后习题答案

《国际市场营销理论与实务》(第2版)习题答案仅供参考第一章国际市场营销概述一、单项选择题C C B C B二、多项选择题1.ABDE2.ABCD3.ACDE三、简答题1.简述国际营销和国际贸易的异同(1)相同点。
国际市场营销与国际贸易都是以获得利润收入为目的而进行的跨越国境的经济活动。
(2)不同点。
①所依据的理论点不同;②商品(劳务)交换的行为主体不同;③强调重点不同;④商品(劳务)转移的形态不同;⑤国际市场营销涉及企业整体发展战略问题;⑥评价绩效的信息来源不同。
2.简述企业走向国际市场的主要动因(1)国际营销的竞争动因①避开竞争锋芒。
②追逐竞争对手。
③锻炼竞争能力。
④延长产品生命周期,发挥竞争优势。
(2)国际营销的资源动因①开发自然资源。
②利用劳动力资源。
③获取技术资源。
④赢取信息资源。
(3)国际营销的利润动因①通过规模效应,获得更大利润。
②利用资源优势,获得更大利润。
③利用优惠政策,获得更大利润。
同时,一些国家为了吸引外商投资,在税收等方面采取一系列优惠政策。
国际企业也可以通过东道国政府的优惠政策获得更大的收益。
3.试区别国内营销、出口营销、国际营销、多国营销、全球营销(1)国内营销。
国内营销是指国内市场为企业唯一的经营范围,企业经营的目光、焦点、导向及经营活动集中于国内消费者、国内供应商、国内竞争者。
其公司在国内从事营销活动可能是有意识的、自觉的战略选择,活着是无意识的、不自觉的想躲避国外竞争者的挑战,有时甚至由于对外界环境的无知而造成“出口恐惧症”,对出口销售持消极态度。
(2)出口营销。
出口营销时期一般指20世纪第二次世界大战后至60年代。
但是,此阶段仍以出口产品为主组织国际市场营销活动,对国际市场调研、产品开发的自觉性还不够。
这是企业进入国际市场的第一阶段。
其目标市场是国外市场,企业在国内生产产品到国外销售,满足国外市场需求。
在这一阶段产品与经验成为发展出口营销的关键。
同时,国际营销者还要研究国际目标市场,使产品适应每个国家的特殊要求。
(完整版)《国际市场营销学》课后习题答案

1.企业走向国际市场的主要动因是什么?我国企业走向国际市场的动因有哪些特殊性?国内市场需求饱和及市场竞争激烈;国际市场的吸引力;政府鼓励与支持企业出口政策;科学技术发展为企业跨国经营提供物质前提;我国动因:国内市场竞争激烈;国外产品通过各种渠道大量涌入国内市场,使国内市场呈现出饱和状态,企业为实现产品的竞争日益激烈;获取国外先进科学技术及先进的管理技术;利用俩种资源与俩个市场获取国外低成本的生产资源及引进外资;2.什么是国际市场营销?国际营销同国内营销有何联系和区别?国际市场营销是指在一国以上把企业生产的商品或劳务引导到消费者或用户中去的经营活动;一)国际营销与国内营销的联系1.基础的共同性国际营销与国内营销都以经济学的基本原理作为理论基础。
现代管理学、统计学、数学、会计学、社会学、心理学等诸多学科的内容,既可以指导国内营销活动,又广泛运用于国际营销之中。
2.观念的一致性在当代经济活动中,国际营销观念与国内营销观念本质上是一致的,都以“市场观念”作为指导原则,以满足消费者和用户的需求为中心。
所谓满足需求,一是指满足消费者和用户对商品或服务在使用价值上的需求;二是指满足消费者和用户的心理需求。
由于观念的一致性,企业的国内外营销活动也具有一致性,即企业在国内外营销活动中都必须做到:(1)企业生产、销售产品与服务都要有自己的目标市场,即要有特定的用户作为自己的买主;(2)企业提供的产品和服务,不仅在物质功能上而且在价值观念上,都要满足目标市场的需求;(3)企业销售产品与服务在时间、地点、方式、价格等方面,都必须便于顾客购买;(4)及时为顾客提供信息和满意的售后服务,以满足现实顾客和潜在顾客对商品和服务的多种需要。
3.经营的延伸性在经营上,国际营销与国内营销往往存在一定的联系。
就其经营发生的过程来看,国际营销是国内营销的延伸。
粗略说来,企业先从事国内营销,再逐渐发展到国际营销。
也就是说,企业发展国际营销,一般都有一个渐进的过程。
《国际市场营销(第二版)》章后习题参考答案与提示

附录1章后习题参考答案与提示第1章□知识题1.1 阅读理解1)国际市场营销(International Marketing,简称国际营销,也有的称国际行销)指的是企业在跨越国境的基础上计划和实施交易,以实现满足个人和组织需要的交换的过程。
这里其主要特点是跨越国境的交易。
与国内营销的主要区别是:①国际营销比国内营销面临更多不可控因素;②国际营销比国内营销面临着更复杂的需求;③国际营销比国内营销更需要统一的协调和控制;④国际营销的目标市场在国外,它的产品(或服务)应该满足国外客户的需要。
2)开展国际市场营销,主要是为了让企业的决策者在综合考虑分析国内外市场营销环境的基础上,捕捉营销机会,避免风险,制定进入国际市场的营销战略、策略,以实现企业的基本目标。
因此,企业开展国际营销的目的是:①拓展企业的市场基础,扩大企业的经营业务;②获得国际市场的经验和资源,参与全球竞争;③获得全球基础上的竞争优势,加强企业的核心竞争能力;④分散化经营,规避经营风险。
3)这些环境因素包括三个方面。
①营销可控因素。
产品、渠道、价格和促销就是营销的可控因素,企业要达到自己的经营目标,必须以目标市场消费者的需求为中心,制定一个适应企业外部环境的营销方案。
企业对外部环境认识得愈深刻,适应得愈好,效益就愈佳。
②国内不可控因素,包括政治力量、经济形势和竞争环境等。
这些因素往往对企业在国际市场上的营销活动产生直接或间接的影响。
有时政府一项政治决定会给企业带来巨大的营销机会;而另一项决定也可能使原来谈妥的生意告吹。
国内经济形势的好坏,也会影响企业海外投资办厂的能力,以及在国际市场购买的多寡。
竞争环境往往构成企业实现营销目标的直接威胁。
③国外不可控因素,包括政治力量、经济形势、社会文化环境、科技条件、竞争因素、地理环境、分销结构等,这些都是无法控制而且更为复杂的环境,但它们又是企业进入国际市场制订营销规划的基础和依据。
4)国际市场营销的主要任务包括:适应环境差距,包括文化差距、行政差距、地理差距和经济差距;进行跨国的组织协调;确定和管理组织的全球化决策,包括战略的全球化决策、企业组织的全球化决策、产品全球化决策及全球品牌决策等。
《国际市场营销学》课后习题答案

1、企业走向国际市场得主要动因就是什么?我国企业走向国际市场得动因有哪些特殊性?国内市场需求饱与及市场竞争激烈;国际市场得吸引力;政府鼓励与支持企业出口政策;科学技术发展为企业跨国经营提供物质前提;我国动因:国内市场竞争激烈;国外产品通过各种渠道大量涌入国内市场,使国内市场呈现出饱与状态,企业为实现产品得竞争日益激烈;获取国外先进科学技术及先进得管理技术;利用俩种资源与俩个市场获取国外低成本得生产资源及引进外资;2、什么就是国际市场营销?国际营销同国内营销有何联系与区别?国际市场营销就是指在一国以上把企业生产得商品或劳务引导到消费者或用户中去得经营活动;一)国际营销与国内营销得联系1.基础得共同性国际营销与国内营销都以经济学得基本原理作为理论基础。
现代管理学、统计学、数学、会计学、社会学、心理学等诸多学科得内容,既可以指导国内营销活动,又广泛运用于国际营销之中。
2.观念得一致性在当代经济活动中,国际营销观念与国内营销观念本质上就是一致得,都以“市场观念"作为指导原则,以满足消费者与用户得需求为中心。
所谓满足需求,一就是指满足消费者与用户对商品或服务在使用价值上得需求;二就是指满足消费者与用户得心理需求。
由于观念得一致性,企业得国内外营销活动也具有一致性,即企业在国内外营销活动中都必须做到:(1)企业生产、销售产品与服务都要有自己得目标市场,即要有特定得用户作为自己得买主;(2)企业提供得产品与服务,不仅在物质功能上而且在价值观念上,都要满足目标市场得需求;(3)企业销售产品与服务在时间、地点、方式、价格等方面,都必须便于顾客购买;(4)及时为顾客提供信息与满意得售后服务,以满足现实顾客与潜在顾客对商品与服务得多种需要。
3。
经营得延伸性在经营上,国际营销与国内营销往往存在一定得联系.就其经营发生得过程来瞧,国际营销就是国内营销得延伸。
粗略说来,企业先从事国内营销,再逐渐发展到国际营销。
也就就是说,企业发展国际营销,一般都有一个渐进得过程。
国际市场营销课后习题答案.

《国际市场营销理论与实务》(第2版)习题答案仅供参考第一章国际市场营销概述一、单项选择题C C B C B二、多项选择题1.ABDE2.ABCD3.ACDE三、简答题1.简述国际营销和国际贸易的异同(1)相同点。
国际市场营销与国际贸易都是以获得利润收入为目的而进行的跨越国境的经济活动。
(2)不同点。
①所依据的理论点不同;②商品(劳务)交换的行为主体不同;③强调重点不同;④商品(劳务)转移的形态不同;⑤国际市场营销涉及企业整体发展战略问题;⑥评价绩效的信息来源不同。
2.简述企业走向国际市场的主要动因(1)国际营销的竞争动因①避开竞争锋芒。
②追逐竞争对手。
③锻炼竞争能力。
④延长产品生命周期,发挥竞争优势。
(2)国际营销的资源动因①开发自然资源。
②利用劳动力资源。
③获取技术资源。
④赢取信息资源。
(3)国际营销的利润动因①通过规模效应,获得更大利润。
②利用资源优势,获得更大利润。
③利用优惠政策,获得更大利润。
同时,一些国家为了吸引外商投资,在税收等方面采取一系列优惠政策。
国际企业也可以通过东道国政府的优惠政策获得更大的收益。
3.试区别国营销、出口营销、国际营销、多国营销、全球营销(1)国营销。
国营销是指国市场为企业唯一的经营围,企业经营的目光、焦点、导向及经营活动集中于国消费者、国供应商、国竞争者。
其公司在国从事营销活动可能是有意识的、自觉的战略选择,活着是无意识的、不自觉的想躲避国外竞争者的挑战,有时甚至由于对外界环境的无知而造成“出口恐惧症”,对出口销售持消极态度。
(2)出口营销。
出口营销时期一般指20世纪第二次世界大战后至60年代。
但是,此阶段仍以出口产品为主组织国际市场营销活动,对国际市场调研、产品开发的自觉性还不够。
这是企业进入国际市场的第一阶段。
其目标市场是国外市场,企业在国生产产品到国外销售,满足国外市场需求。
在这一阶段产品与经验成为发展出口营销的关键。
同时,国际营销者还要研究国际目标市场,使产品适应每个国家的特殊要求。
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Chapter 12、“. . . the marketer’s task is the same whether applied in Dime Box, Texas, or Dar es Salaam, Tanzania.”Discuss. The only difference between domestic marketing and international marketing is that the activities take place in more than one country.Therefore, the marketing task is the same throughout the world.3、How can the increased interest in international marketing on the part of the U.S. firms be explained?Increased interest has been brought about because of changingcompetitive structures, coupled with shifts in demand characteristicsthroughout the world. The U.S. market has reached saturation levels for many products, and increasing numbers of firms are faced with surpluses which must be sold. Also, many firms find that return on investment may be higher in foreign markets than in domestic markets. Finally, more and more firms realize that tomorrow’s markets will be world markets and it isimperative that they establish world market positions early.4、Discuss the four phases of international marketing involvement.The first phase includes those domestic firms which have no foreignbusiness activity except those sales made to foreign customers who come directly to the firm. The second phase includes domestic firms which have temporary surpluses which are sold abroad. Therefore, sales are made on an availability basis with little or no intention for continuing marketrepresentation. The third phase includes the domestic firms that havepermanent productive capacity which is utilized to produce goods which are sold on a continuing basis in foreign markets. The fourth phaseincludes the international company that produces a product for the world market.5、Discuss the conditions that have led to the development of global markets.According to the Professor Levitt and others who suggest that there is a global market for goods, this phenomenon has resulted from newcommunications technology, travel and other factors which have led to the markets of the world being more aware of different products and processes.As a result of this awareness, there are segments in each market who have had similar experiences and thus have common needs. These commonneeds are described as a demand for high quality, reasonably priced,standardized products. There is a strong feeling that within each country’s market there is a growing segment that has been exposed to ideas from around the world and thus have had their tastes and perceived needsaffected. There is a strong feeling that world markets are being driventoward a converging commonality of taste and needs leading toward global markets.6、Differentiate between a global company and a multinational company.The main distinction between a global and a multinational company is thata global company assumes there are segments across countries whichhave the same needs and wants and designs a standardized, high quality, reasonably priced product for those segments and markets it as if there are no differences among the country markets. On the other hand, amultinational company operates in a number of countries and adjusts its products and marketing practices for each market. The multinationalcompany has a specific marketing plan and adapts products for eachcountry market. The philosophy for the multinational company is that there are cultural differences among countries that require specific adaptations for those markets. This is contrasted with the global company which sees the entire world, or major regions of it, as a single entity requiring nospecialized adjustments. This distinction may be more myth than fact and reflects Professor Levitt’s opinion.7、Differentiate among the three international marketing concepts.Companies can be described by one of three orientations to international marketing management:1. Domestic Market Expansion Concept2. Multi-Domestic Market Concept3. Global Marketing ConceptIt is expected that differences in the complexity and sophistication of a company’s marketing activity depend on which of these orientations guides its operations.The Domestic Market Extension Concept. The domestic company thatseeks sales extension of its domestic products into foreign marketsillustrates this orientation to international marketing. It views itsinternational operations as secondary to and an extension of its domestic operations. The primary motive is to dispose of excess domestic production.Domestic business is its priority and foreign sales are seen as a profitable extension of domestic operations. While foreign markets may be vigorouslypursued, the orientation remains basically domestic. Its attitude toward international sales is typified by the belief that if it sells in Peoria it will sell anywhere else in the world. Minimal, if any, efforts are made to adapt the marketing mix to foreign markets. The firm’s orientation is to market to foreign customers in the same manner the company markets to domestic customers. It seeks markets where demand is similar to the home market and its domestic product will be acceptable. This Domestic Market Expansion Strategy can be very profitable. Large and small exporting companies approach international marketing from this perspective.Multi-Domestic Market Concept. Once a company recognizes the importance of differences in overseas markets and the importance of offshore business to their organization, its orientation toward international business may shift to a Multi-Domestic Market Strategy. A company guided by this concept has a strong sense that country markets are vastly different (and they may be, depending on the product) and that market success requires an almost independent program for each country. Firms with this orientation market on a country-by-country basis with separate marketing strategies for each country. Subsidiaries operate independently of one another in establishing marketing objectives and plans. The domestic market and each of the country markets have separate marketing mixes with little interaction among them. Products are adapted for each market with minimum coordination with other country markets, advertising campaigns are localized as are the pricing and distribution decisions. A company with this concept does not look for similarity among elements of the marketing mix that might respond to standardization. Rather, it aims for adaptation to local country markets. Control is typically decentralized to reflect the belief that the uniqueness of each market requires local marketing input and control.Global Marketing Concept. A company guided by this new orientation or philosophy is generally referred to as a global company, its marketing activity is global marketing, and its market coverage is the world. A company employing a Global Marketing Strategy strives for efficiencies of scale by developing a standardized product, of dependable quality, to be sold at a reasonable price to a global market (that is, the same country market set throughout the world). Important to the Global Marketing Concept is the premise that world markets are being “driven toward a converging commonalty” that seek much the same ways to satisfy their needs and desires and thus, constitute significant market segments with similar demands for the same product the world over. With this orientation a company attempts to standardize as much of the company effort as is practical on a world-wide basis. Some decisions are viewed as applicable worldwide, while others require consideration of local influences. The world as a whole is viewed as the market and the firm develops a global marketing strategy.9、Discuss the three factors necessary to achieve global awareness.The three factors necessary to achieve global awareness are: 1) objectivity;objective in assessing opportunities, evaluating potential, and responding to problems. Too often mistakes are made because companies are swept away with generalities and make investments only later to find out that their commitment or abilities were not sufficient to succeed, 2) tolerance toward cultural differences; tolerance is understanding cultural differences andaccepting and working with others whose behavior may be different from yours, 3) knowledgeable; knowledgeable about cultures, history, worldmarket potentials, and global economy and social trends is critical for aperson to be culturally aware. To be successfully in international business and globally aware, a person needs to keep abreast of the enormouschanges occurring throughout the world. The 21st century will usher ingreat change and opportunities. The knowledgeable marketer will identify those opportunities long before it becomes evident to others.10、Define and discuss the idea of global orientation.A global orientation means operating as if all the country markets in acompany’s scope of operations (including domestic market) areapproachable as a single global market and to standardize the marketing mix where culturally feasible and cost effective or to adapt the marketing mix where culturally required and cost effective. A global orientation does not mean to follow a single strategy of standardization without regard for cultural differences nor does it imply that the marketing effort must beadapted to every cultural difference. Instead, it means looking for market segments with similar demands that can be satisfied with the same product, standardizing the components of the marketing mix that can bestandardized, and, where there are significant cultural differences thatrequire parts of the marketing mix to be culturally adapted, adapting.Chapter 2:2. The Tokyo Round of GATT has emphasized the reduction of nontariff barriers. How does the Uruguay Round differ? 东京回合关贸总协定强调非关税壁垒的减少。