银行柜面人员日常英语
银行营业厅常用服务英语
银行营业厅常用服务英语2016年Common spoken English in lobby service大堂服务常用口语Common spoken English in counter service柜面服务常用口语总目录大堂服务常用口语Greeting the Customers 招呼客户Customer Departure 客户离开Orientation 指引Information 信息Form Filling 填写表格ATM service 自助服务Card Swallowed 吞卡Card Lost 遗失卡Greeting the Customers 招呼客户 1 Welcome to Bank of China Citic Bank! 欢迎光临中信银行Can you speak Chinese? Can you speak English? 请问您讲中文吗？请问您讲英文吗？Good morning! 早上好Good afternoon! 下午好Can I help you?What can I do for you?有什么能帮您的吗？What banking services do you need? 请问您想办理什么业务？Any other transaction do you need? 您还要办理其他业务吗？对话示范Welcome to Bank of of China Citic Bank! Can I help you?欢迎来到中信银行，我能帮您做点什么？I’d like to open a savings account. 我想开个储蓄账户。
Can you speak Chinese? 你会说汉语吗？A little. 会一点儿。
Any other transaction do you need? 还有其他业务需求吗？No, just this.没有了，就这些。
CustomerBank ClerkCustomer Departure 客户离开 2Thank you, goodbye! 谢谢，再见。
银行柜面英语学习
银行柜面英语学习材料一、学习对话（1）。
Dialogue one - 回答客户问题1对话（1）：用时一周。
Customer: Excuse me, but could you help me?顾客：对不起，能帮我一个忙吗？Clerk: With pleasure. What can I do for you?职员：很高兴为您效劳。
我能为您做些什么？Customer: Could you tell me where I can find Mr Zhang?顾客：请告诉我张先生在哪里，好吗？Clerk: Sure Miss. Mr Zhang is upstairs.职员：没问题，小姐。
张先生在楼上。
Customer: Thank you very much.顾客：非常感谢。
Clerk: Not at all, miss.职员：不客气，小姐。
二、学习对话（2），并复习对话（1）。
Dialogue Tow - 回答客户问题2对话（2）：用时两周，包括复习第一段对话。
Customer: Excuse me , but can I draw on my account for payment of things I buy in China ?顾客：劳驾，请问我能不能提取存款尝付我在中国买东西的费用？Clerk: Certainly, sir. How much do you draw?职员：当然可以，先生。
您要取多少钱？Customer: RMB 8,000 please. Would you please tell me my balance?顾客：请给我人民币8，000元。
请把我帐号上的结余金额告诉我好吗？Clerk: Yes, sir. Your balance is RMB 34,000.职员：好的，先生。
你的帐户余额是人民币34000元。
Customer: I am sorry, but may I ask one more question?顾客：对不起，我能不能再问一个问题？Clerk: Of course, please do. What is it?职员：当然可以了。
实用银行柜面英语口语图文稿
实用银行柜面英语口语集团文件发布号：（9816-UATWW-MWUB-WUNN-INNUL-DQQTY-银行柜面英语口语（一）- 新开帐户What kind of account did you have in your mind?你想开哪种帐户Do you like to open a current account?你想开一个活期存款帐户吗A deposit or current account?定期还是活期Please tell me how you would like to deposit your money.请告诉我你想存何种户头There's a service charge for the checking account but no charge for the savings.支票户头要收服务费，现金户头不收。
Our minimum deposit for a savings account is 100 dollars.我们储蓄存款的最低存款额是100美圆。
Five yuan is the minimum original deposit.最低起存款额是5元。
You can open a savings account at any time with an initial deposit of 50 dollars.你可随时以50美圆的起存额开立储蓄帐户。
Even one yuan is all right.甚至一元也可以起存。
Here is your pasbook. Please bring it back when you deposit or withdraw money any time you like. Keep it well and inform us whenever you lose it.这是你的存折，存取款时请带来。
保管好存折，遗失请告诉我们。
实用银行柜面英语口语课件.doc
银行柜面英语口语（一）- 新开帐户What kind of account did you have in your mind?你想开哪种帐户?Do you like to open a current account?你想开一个活期存款帐户吗?A deposit or current account?定期还是活期?Please tell me how you would like to deposit your money.请告诉我你想存何种户头?There's a service charge for the checking account but no charge for the savings.支票户头要收服务费，现金户头不收。
Our minimum deposit for a savings account is 100 dollars.我们储蓄存款的最低存款额是100 美圆。
Five yuan is the minimum original deposit.最低起存款额是 5 元。
You can open a savings account at any time with an initial deposit of 50 dollars.你可随时以50 美圆的起存额开立储蓄帐户。
Even one yuan is all right.甚至一元也可以起存。
Here is your pasbook. Please bring it back when you deposit or withdraw money any time you like. Keep it well and inform us whenever you lose it.这是你的存折，存取款时请带来。
保管好存折，遗失请告诉我们。
I should like to open a current account.我想开一个活期存款帐户。
实用银行柜面英语口语
实用银行柜面英语口语 IMB standardization office【IMB 5AB- IMBK 08- IMB 2C】银行柜面英语口语（一）-新开帐户What kind of account did you have in your mind?你想开哪种帐户Do you like to open a current account?你想开一个活期存款帐户吗A deposit or current account?定期还是活期Please tell me how you would like to deposit your money.请告诉我你想存何种户头There's a service charge for the checking account but no charge for the savings.支票户头要收服务费，现金户头不收。
Our minimum deposit for a savings account is 100 dollars.我们储蓄存款的最低存款额是100美圆。
Five yuan is the minimum original deposit.最低起存款额是5元。
You can open a savings account at any time with an initial deposit of 50 dollars.你可随时以50美圆的起存额开立储蓄帐户。
Even one yuan is all right.甚至一元也可以起存。
Here is your pasbook. Please bring it back when you deposit or withdraw money any time you like. Keep it well and inform us whenever you lose it.这是你的存折，存取款时请带来。
2013-50“每日一讲”--柜面服务常用英语—其他
“每日一讲”
知识点：柜面服务常用英语—其他
Customer：Can you tell me my balance?
顾客：请帮我查询一下账户余额。
Clerk: Yes, sir/ miss. Please wait for a moment. You balance is …Yuan.
柜员：好的，先生/小姐，请稍等，您的账户余额是…元。
Please go to Counter NO.2.
请到2号柜台去办理业务。
Clerk: How much cash do you plan to deposit in your account? 柜员：您有多钱要存入呢?
Customer: I want to deposit 300 Yuan in my account.
顾客：我想在我的户头上存300元。
Customer: I want to withdraw 8000RMB from my deposit account. 顾客：我要从我的账户支取8000元人员币。
Clerk: password please.
柜员：请输入密码。
Clerk: please sign your name.
柜员：请签名。
Clerk: please check carefully.
柜员：请清点一下现金。
Customer: Thank you very much。
顾客：非常感谢。
Clerk: Not at all.
柜员：不客气。
银行柜台常用英语口语表达对话带翻译
银行柜台常用英语口语表达对话带翻译1.你想开一个活期存款帐户吗?Do you like to open a current account?2.请告诉我你想存何种户头?Please tell me how you would like to deposit your money.3.你想开哪种帐户?What kind of account did you have in your mind?4.定期还是活期?A deposit or current account?5.支票户头要收服务费，现金户头不收。
There's a service charge for the checking account but no charge for the savings.6.你有多钱要存入呢?How much cash do you plan to deposit in your account?7.请填张存款单，写明要存的数额以及你的姓名，地址和工作的单位，好吗?Would you please fill in the depositing form, giving the sum of money you're to deposit as well as your name, address and professional unit?8.这是你的存折，存取款时请带来。
保管好存折，遗失请告诉我们。
Here is your pasbook. Please bring it back when you deposit or withdraw money any time you like. Keep it well and inform us whenever you lose it.9.如果想兑支票，请在底线上签名。
Please sign your name on the bottom line if you want to cash the check.10.我想开一个活期存款帐户。
最新银行柜面人员日常英语
请在这里签名。
4.Your balance at the bank is 300 yuan.
你在本行的结余是300元。
10元以下□10～50元□50～100元□100元以上□5.How much do you want to deposit with us?
指引
1.Please take this number, when your number will be called please go to the counter,
请拿号，叫到号时请到相应柜台办理业务。
2.This is your turn, please go to NO. 3 counter.
到您了，请到3号柜台办理业务。
3.Please wait for a moment. /Just a moment, please.
请稍候。
4.Please follow me. /This way please.
请跟我来。/这边请。
5.Please go straight this way until the end.
你想在我们这存多少钱？
“碧芝”的成功归于他的唯一，这独一无二的物品就吸引了各种女性的眼光。6.Here is your passbook. Please bring it back when you deposit or withdraw money any time you like.
开了连锁店，最大的好处是让别人记住你。“漂亮女生”一律采用湖蓝底色的装修风格，简洁、时尚、醒目。“品牌效应”是商家梦寐以求的制胜法宝。这是您的存折，存取款时请带来。
非常抱歉，我们这里不兑换这种货币。
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招呼客户
1.Welcome to our bank.
欢迎光临。
2.What can I do for you?
有什么能帮助您的？
3.Which transaction would you like to do?
请问您想办理什么业务？
4. Sorry to keep you waiting.
抱歉让您久等了。
指引
1.Please take this number, when your number will be called please go to the counter,
请拿号，叫到号时请到相应柜台办理业务。
2.This is your turn, please go to NO. 3 counter.
到您了，请到3号柜台办理业务。
3.Please wait for a moment. /Just a moment, please.
请稍候。
4.Please follow me. /This way please.
请跟我来。
/这边请。
5.Please go straight this way until the end.
请一直往前走直到尽头。
客户离开
1.Thank you for coming!
谢谢您的光临!
2.See you next time.
再见。
3.Be sure you didn’t forget anything.
请不要忘记您的随身物品。
4.Do you need to do another transaction?
您还需要办理其他业务吗？
5.My pleasure. / At your service.
乐意为您效劳。
6.You are welcome.
不客气。
7.Thank you very much for your cooperation.
感谢您的配合。
兑换货币
1.Do you want to change some money?
您需要换钱吗？
2.How much do you want to change?
您需要换多少金额？
3.Which currency do you want?
您想要兑换何种货币？
4.What would you like it? In which denominations?
您想要那种面额的？
5.I’m sorry; we can’t handle the exchange of this currency.
非常抱歉，我们这里不兑换这种货币。
ATM/卡
1.If you have an account here, you can deposit money using our ATM.
如果您有我行的账户，可以在ATM机上存钱。
2.If you want to obtain a card here, please fill this application.
如果您想申请半卡，请您填写这张表格。
3.May I ask your passport please?
请出示您的护照。
4.Please tell me your name, address and phone number.
请告诉我您的名字﹑地址和电话号码。
5.If you lost your card, please contact our customer-service centre.
如果您遗失了您的卡，请立刻与我们的客服联系。
6.Could you tell me the name on the card or the card number?
能告诉我持卡人的名字或者卡号吗？
存/取款
1.Please input your password.
请输入密码。
2.Please input password one more time.
请再次输入密码。
3. Please sign your name here.
请在这里签名。
4. Your balance at the bank is 300 yuan.
你在本行的结余是300元。
5. How much do you want to deposit with us?
你想在我们这存多少钱？
6. Here is your passbook. Please bring it back when you deposit or withdraw money any time
you like.
这是您的存折，存取款时请带来。
7. Keep it well and inform us whenever you lose it.
保管好存折，遗失请告诉我们。
8. Usually, we offer a current deposit account and a fixed deposit account for an individual.
我们通常对个人提供活期存款和定期存款两种账户，你想办理哪一种？
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