ebay 信息回复模板3
Ebay回复模板

Ebay回复模板1.要修改差评联系买家的邮件Dear friend : i am sorry bother you ,if you don't like the item ,you can contact me ,as an honest seller ,we will refund full your money ,As we know ,the feedback is very important for seller.Would you like to change the negative feedback to positive one .I hope you can do a favor for me please.waiting for your reply !2.超过发货时间的处理办法It takes15-20 business days, the item can arrive you. if more than 35 days have not received, PLS Contact me.we will be sent to another or to give you a refund by your choice3.询问没有跟踪号的Thank you for your message.if you choose Economy Int'l Shipping, we send hk post air there no tracking number.just wait it.4.答应买家重新发货的请求给好评ok, i will send a new one today,if more than 35 days have not received,PLS Contact me. As we know ,the feedback is very important for seller.Would you like to change the negative feedback to positive one .I hope you can do a favor for me please.waiting for your reply !5答应买家退款的请求给好评ok,i made refund already.PLS check your account.if you get it.PLS change the feedback for me, thank you very much.6.买家没有收到货的dear friend!if you don't riceived this items ,as an honset seller,I will refund your full payment.7.没有收到货要求退款PLS wait more. if you have not received after one week, PLS Contact me.i will send a new one or make refund for you by your choice.What about your think?8.物品还在路上Dear friend,pls don’t so hard,Probably because the cause of the logistics, The products you buy is still on the way,pls be patient,nice day.9.怎么做才能使买家满意Dear friend,i’m sorry,We want to give every customer the best service,Would you please tell what should we do?thank you,nice day.10,超过时间不可以退款Dear friend,so sorry,Because time is too too long,We need your help to give you a refund,So you need to contact ebay,We can give you a refund,thank you,nice day.Dwsdwsedwsdse11 Dear friend,i’m sorry,We want to give every customer the best service,Would you please tell what should we do?As we know ,the feedback is very important for seller.Would you like to change the negative feedback to positive one .I hope you can do a favor for me please.waiting for your reply !。
跨境电商客服回复邮件常用话术

跨境电商客服回复邮件常用话术1. 感谢您的来信/留言。
Thank you for reaching out to us.2. 我们深表歉意对您的不便,并会尽力解决您的问题。
We sincerely apologize for any inconvenience caused and will do our best to address your concern.3. 非常抱歉,给您带来了困扰。
我们将立即处理您的请求。
We apologize for the inconvenience caused and will process your request promptly.4. 我们已经收到了您的信息,我们将尽快对您的问题进行调查。
We have received your message and will investigate your issue as soon as possible.5. 很抱歉,由于一些原因,我们无法处理您的请求。
We apologize, but due to some reasons, we are unable to process your request.6. 请您提供更多详细信息,以便我们能够更好地帮助您。
Please provide more detailed information so that we can assist you better.7. 非常感谢您的建议/建议。
我们将会将其上报给相关部门进行改进。
Thank you very much for your suggestion/feedback. We will forward it to the relevant department for improvement.8. 我们已经向物流公司查询了您的订单状态,一旦收到回复,我们将尽快通知您。
We have contacted the shipping company to inquire about the status of your order. Once we receive a response, we will notify you as soon as possible.9. 对于您的退款请求,请您提供相关的订单和付款信息,以便我们能够为您处理退款。
Ebay邮件回复范本

与买家的邮件回复技巧---供大家参考一:未付款询盘回复:第一主动出击,也可对产品进一步的介绍。
Dear Tracey:We see that you have already placed an order from my store. The bag you order is one of the best selling products from my store and it is made of high quality leather. But the order seems unpaid.If there’s anything I can help with the price or size.Please feel free to contact me. When the payment is finish, I can stock up the item and get it ready for shipping. ThanksBest Regards二:推广新产品,采购季节期间根据自己的经验,可给买家推荐自己热销的产品。
Hi there,Right now Christmas is coming, and hair straightened has a large potential market. Many buyers bought them for resale on eBay or in their own store, it‘s high profit margin product, here is our GHD mk4 STRAIGHTER link, Please click to check them our, if u want to buy more than 10pieces, we also can help u get a wholesaleprice. Thanks.Regards三:货物断货,告诉买家自己会积极尽量帮他找到库存,同时向他介绍类似的款式供其选择。
外贸邮件简单回复 -回复

外贸邮件简单回复-回复尊敬的先生/女士,非常感谢您的来信/询盘,我们对贵公司对我们产品的兴趣表示赞赏。
以下是对您提出问题的详细回复:[中括号内的内容]第一步:理解问题首先,我们要确保对您的问题准确理解。
您在邮件中提到的[中括号内的内容]是对我们产品/服务的具体问题/需求。
我们非常重视每位客户的反馈,因此我们会一一回答您的问题。
第二步:回答问题1. [问题1][回答1]对于[问题1],我们提供了以下解决方案。
[详细解释或介绍具体产品]。
此产品具有以下特点:[详细描述产品的特点和优势]。
2. [问题2][回答2]对于[问题2],我们可以提供以下建议/解决方案。
[详细解释或介绍具体操作步骤]。
3. [问题3][回答3]对于[问题3],我们很高兴能为您提供帮助。
[详细解释或介绍具体操作步骤]。
第三步:提供额外信息/建议除了回答您的具体问题外,我们还希望能提供一些额外的信息或建议,以满足您的进一步需求。
1. [相关产品/服务]如果您对我们的[相关产品/服务]感兴趣,我们可以为您提供更多详细信息或样品。
请告诉我们您的具体需求,我们将尽力满足您的要求。
2. [后续步骤]如果您对我们的回答有任何进一步的问题或疑虑,随时与我们联系。
我们的团队将竭诚为您服务,并提供您所需的支持。
第四步:结束再次感谢您的来信/询盘,我们非常期待与您合作的机会。
如果您有任何其他问题,请随时与我们联系。
最后,我们祝愿您和贵公司生意兴隆、事业蒸蒸日上!谢谢!最诚挚的问候,[您的名字][职位/公司][联系方式]。
跨境电商回复模板

跨境电商回复模板尊敬的客户,非常感谢您对我们的关注和支持!我们非常愿意为您提供帮助。
在跨境电商回复中,我们提供以下模板以供参考:1. 对于订单确认:您好!感谢您的购买!我们已经收到了您的订单,并正在加紧处理中。
一旦您的订单确认无误,我们将尽快为您安排发货,并提供相关的物流信息。
2. 对于发货信息:您好!非常抱歉让您等待了这么久。
您的订单已经成功发货,并提供了物流追踪号。
您可以在订购页面或通过邮件中找到相关信息。
请您耐心等待,快递将会尽快将您的商品送到您的手中。
3. 对于延迟发货:尊敬的客户,非常抱歉给您带来了不便。
在处理您的订单时,我们遇到了一些意外情况,导致了延迟发货。
我们正在努力解决问题,并将尽快为您安排发货。
为此我们向您致以深深的歉意,并感谢您的耐心等待。
4. 对于退款/退货:亲爱的客户,非常抱歉您对我们的产品不满意。
我们致力于为您提供高质量的商品和卓越的服务。
如果您希望退款或退货,请您提供相关订单信息,我们将尽快帮您解决问题。
5. 对于产品质量问题:亲爱的客户,非常抱歉您收到的商品有质量问题。
我们对此深感抱歉,并将竭尽全力解决问题。
请您提供相关照片和订单信息,以便我们更好地理解问题,并为您提供解决方案。
以上是一些常见的跨境电商回复模板,在实际回复中,请根据具体情况进行适当调整。
我们再次感谢您的理解和支持!如果您还有任何其他问题,请随时与我们联系。
祝愿您购物愉快!此致【您的公司名】。
黄莉,ebay信息回复模板

友好,理解,提出赔偿,困境,及时Amicable,Comprehension, Proposed Reimburse, Dilemma,in a timely fashion一:平时消息回复模板:没收到开case:Hey,my friend,I am so sorry to hear thatPlease kindly check details here:/en/result/post-details.shtml?nums=RI380848326CNIt shows it still in transit,so could you mind wait with more 7 daysWe can refund you if it still not update with shipping details,ok?Thank you in advance for your kindnessRachele邮宝12月份因为圣诞节冲击一个月没有收到货的:Hey,my friend,I am so sorry to hear about that at first.But please do not worry,I just checked the shipping details for you:It shows:Recently, there are delays because the rush because of new year of hot season,so many packages have been influenced by the issues.Hope you can kindly wait it with more patience ^_^RachelE邮宝未收到物品:Dear friend,I am Rachel,very glad to serve for you^_^I am so sorry to hear that,but please don’t worry about that at first.I just checked the shipping details for you in the link:It shows that:The normal shipping date is about 7-15 days,But there are many situations which wecan not control on the shipping way,such as traffic,customs or weather,so hope you can kindly understand that.So,could you kindly ask your local post office about that?Maybe you can find the answers ^_^Wait for your good news!Have nice days^_^RachelHey,my friend,Please don't worry about that!It normally take about 7-15 days to arrive you.The tracking link is:So it will arrive you soon!I am waiting for your good news! :)Have nice days!Rahcel超过预期时间:Hey,my friend,I am so sorry to hear about that.But I sincerely tell you that there is a delay as post office need to have a check about the batteries which in all parcels,so hope you can kindly understand that.I just checked the shipping details for you:It shows:So hope you can kindly wait it with more patience.Rachel近期因海关加大查验力度,皇岗通关口岸已关闭,近期港车只能改走文锦渡通关,路程较远,且通关时间长,所有经香港渠道中转的货物会受到不同程度的延误。
ebay德国退货模板

竭诚为您提供优质文档/双击可除ebay德国退货模板篇一:ebay信息回复模板3客人请求取消定单hi,thankyouforcontactingusasyourrequest,wesentacancelrequesttoyou.pleaseaccep tthatthenyoudonothavetopayanything.welcomebackanytime,hopetodealwithunexttime.ifyoucan,pleaseleaveuspositivefeedbackwith5starwhic hisveryimportantforus.wewillleaveuapositivefeedback automaticallyoncewereceiveyourpositivefeedback.manythanks客人重复购实,询问取消一个定单.hi,thankyouforyourcustom.wefoundthatyoumadetwoorderbutonlypaidforone.pleasec heckyourpurchaselist,ifyoudowantboth,pleasepayforth eotherone.ifyoudowantonlyone,wecancanceltheanothero neforyoubeforeebayopenaunpaidcaseautomatically.plea seletmeknowasap,otherwiseebaysystermthanks hi,thankyouforyourmessage.wejustseperatetheinvoicetoyou,andwejustsendacancelr equesttoyouforone,plsacceptthatthenyoucanonlypayfor one.thanks客人要求取消已经开unpaidcase的回复hi,thankyouforyourmessage.ebaywillautomaticallysendapaymentreminderifitstilln otreceivethepaymentinoneweek.wecancanceltheorderfor youbeforeebayopenaunpaidcaseautomatically.butweareu nabletocancelthepaymentreminderandthetransactiononc eebaysentit.butpleasedonotworry,itwillcloseautomati callythen,youdonothavetopayforthat.thanks客人一个取消,一个发货hi,thankyouforyourquickresponse.asyourrequest,wesentacancelrequesttoyou.pleaseaccep tthatthenyoudonothavetopayanything..wehavepostonetoyoutoday.pleasebearinmindthattheitemisshippedfromchinaanditt akes16to30daystoreachmostcountry.pleasebemorepatien tforthat.thanks客人要求退款取消定单.hi,thankyouforyourmessage.asyourequest,wehaveprocessedfullrefundtoyouthroughp aypal.pleasecheckit.meanwhile,wesentacanceltransactionrequesttoyou.plea seacceptthatthenyoudonothavetopayanything.welcomebackanytime,hopetodealwithunexttime.ifyoucan,pleaseleaveuspositivefeedbackwith5starwhic hisveryimportantforus.wewillleaveuapositivefeedback automaticallyoncewereceiveyourpositivefeedback.manythanks客人地址不详hi,thankyouforyourpayment.couldyouconfirmyourshippingaddressforusplease.aswef oundthattherewasnohousenumberonyouraddresswhenwepac kageittoday.asyouknow,buyershouldmakesuretheiraddre ssinpaypalorebayiscorrectandvalid.pleasegetbacktous asap,otherwisewewillpostin2workingdayslaterifwehave notheardfromyou.thanks客人购买giftbox,要求取消.hi,thankyouforyourpayment.unfortunately,asclearlystatedinthelisting,wedonotse llgiFtboxseperately.giftboxisforpeopelwanttowrappwa lletasapresent.giftboxisfree,wecharge£0.99extraisforpostageextracost.weapprecaitethatyo ucanreadthefulldescriptionagain.yourunderstandingwi llbemuchappreciated.wewillprocessfullrefundtoyouthe nandcancelthetransactionifyoudonotliketopurchaseawa llet.hopetohearfromyouasap.thanks客人询问批发hi,thankyouforcontactingus.wearehappytodothewholesalebusinesswithsomeothersell ers.andwedohavesomegoodretailbuyersfromothercoutrys ofar.beforewetakeaboutthewholesalepricefor10pcs,100pcsor even1000pcs.istronglyrecommendthatyoucantry1pcsfirs t.onceyoureceivetheitem,youwillfindthequalityanddes ign.itdoesnotmakeanysenceifyoudidnotseethequality,i sitwecansupplyyouinmanydifferentitemsandstyles.pleasegetbacktousthenthanks客人要求换货,但已发货hi,thanksforyourmessge.unfortunately,accordingtoebaypolicywehavetopackagei n24hoursoncereceivingthefullpayment.soyouritemwaspo stagedyestoday.youshouldleaveamessagewhenyoumakeapa yment.。
外贸回复经典语录

外贸回复经典语录以下是一些外贸回复的经典语录,供您参考:1. Thank you for your inquiry. We are happy to provide you with our best报价根据您的需求。
2. We appreciate your interest in our products and are willing to work closely with you to achieve successful business合作.3. Your satisfaction is our greatest reward. We will do everything possible to ensure that you are fully satisfied with our services and products.4. We understand the importance of quality and are committed to providing you with the highest quality products and services.5. We value your business and look forward to the opportunity to serve you in the future.6. Thank you for your feedback. We will use it to improve our products and services and make sure that you are getting the best possible experience from us.7. We are always here to help and answer any questions you may have. Please feel free to contact us at any time.8. We believe in building long-term relationships based on trust, reliability, and mutual benefits. We look forward to becoming your trusted business partner.9. Thank you for your order. We will process it as soon as possible and deliver it to you in a timely manner.10. We are confident that you will be satisfied with our products and services, and we look forward to the opportunity to prove ourselves to you.。
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客人请求取消定单hi ,thank you for contacting usas your request ,we sent a cancel request to you.please accept that then you do not have to pay anything.welcome back anytime ,hope to deal with u next time.if you can ,please leave us positive feedback with 5 star which is very important for us. we will leave u a positive feedback automatically once we receive your positive feedback.many thanks客人重复购实,询问取消一个定单.hi ,thank you for your custom.we found that you made two order but only paid for one . please check your purchase list ,if you do want both ,please pay for the other one .if you do want only one ,we can cancel the another one for you before ebay open a unpaid case automatically.please let me know asap ,otherwise ebay systerm Thankshi, thank you for your message.we just seperate the invoice to you , and we just send a cancel request to you for one , pls accept that then you can only pay for one .thanks客人要求取消已经开unpaid case 的回复hi,thank you for your message.ebay will automatically send a payment reminder if it still not receive the payment in one week.we can cancel the order for you before ebay open a unpaid case automatically .but we are unable to cancel the payment reminder and the transaction once ebay sent it . but please do not worry , it will close automatically then ,you do not have to pay for that .Thanks客人一个取消,一个发货hi,thank you for your quick response.as your request ,we sent a cancel request to you.please accept that then you do not have to pay anything..we have post one to you today.please bear in mind that the item is shipped from china and it takes 16 to 30 days to reach most country.please be more patient for that.Thanks客人要求退款取消定单.hi,thank you for your message.as you request , we have processed full refund to you through paypal.please check it . meanwhile,we sent a cancel transaction request to you.please accept that then you do not have to pay anything.welcome back anytime ,hope to deal with u next time.if you can ,please leave us positive feedback with 5 star which is very important for us. we will leave u a positive feedback automatically once we receive your positive feedback.many thanks客人地址不详hi , thank you for your payment.could you confirm your shipping address for us please . as we found that there was no house number on your address when we package it today. as you know, buyer should make sure their address in PayPal or ebay is correct and valid.please get back to us asap, otherwise we will post in 2 working days later if we have not heard from you .Thanks客人购买gift box,要求取消.hi ,thank you for your payment .unfortunately ,as clearly stated in the listing ,we do not sell GIFT BOX seperately . gift box is for peopel want to wrapp wallet as a present . gift box is free ,we charge £0.99 extra is for postage extra cost . we apprecaite that you can read the full description again .your understanding will be much appreciated . we will process full refund to you then and cancel the transaction if you do not like to purchase a wallet. hope to hear from you asap.Thanks客人询问批发hi,thank you for contacting us.we are happy to do the wholesale business with some other sellers. and we do have some good retail buyers from other coutry so far.before we take about the wholesale price for 10pcs,100 pcs or even 1000pcs. i strongly recommend that you can try 1 pcs first .once you receive the item , you will find the quality and design. it does not make any sence if you did not see the quality ,is it ? we can supply you in many different items and styles.please get back to us thenthanks客人要求换货,但已发货hi,thanks for your messge.Unfortunately,according to ebay policy We have to package in 24 hours once receiving the full payment. so your item was postaged yestoday.you should leave a message when you make a payment .your understanding will be much appreciated客人要求缩短运输时间Hi,thanks for your messageIf you add an additional £0.95 for registration fee,we will post it by ChinaPost Registered trackable Air Mail.as we stated a time table about the delivery time in the listing ,normally it takes 12 to 20 days to UK.so if you take this offer,pls a order without payment and leave a message for us then we will send you a new invoicehave a good day客人东西坏了要求其发图片hi ,thank you for contacting us .sorry to hear that .all item are 100% brand new with full package and it had been fully checked before sending out ..we appreciate that you can take some photo and send the photos to the ebay message as attachment. . Please do not worry ,we will do our best to sort out any problem for yo u.thanks(ps)here is the way how to upload photo in the message as attachment, first you click reply ,then click attach photos, then you can upload photos.pls get back to us if u need more help.thanks。