ebay买家沟通邮件模板-
外贸客服邮件范文(必备3篇)_1
外贸客服邮件范文(必备3篇)主动跟新买家建立联系Dear Mr. Jones:We understand from your information posted on that you are in the market for textiles. We would like to take this opportunity to introduce our company and products, with the hope that we may work with Bright Ideas Imports in the future.We are a joint venture specializing in the manufacture and export of textiles. We have enclosed our catalog, which introduces our company in detail and covers the main products we supply at present. You may also visit our online company introduction at which includes our latest product line.Should any of these items be of interest to you, please let us know. We will be happy to give you a quotation upon receipt of your detailed requirements. We look forward to receiving your enquires soon.Sincerely,John Roberts对新买家要求建立业务联系的回复Dear Mr. Jones:We have received your letter of 9th April showing your interest in our complete product information.Our product lines mainly include high quality textile products. To give you a general idea of the various kinds of textiles now available for export, we have enclosed a catalogue and a price list. You may also visit our online company introduction at which includes our latest product line.We look forward to your specific enquiries and hope to have the opportunity to work together with you in the future.Sincerely,.向老客户介绍公司新的产品信息Dear Mr. Jones:We have refreshed our online catalog at , and now it covers the latest new products, which are now available from stock.We believe that you will find some attractive additions to our product line. Once you have had time to study the supplement, please let us know if you would like to take the matter further. We would be very happy to send samples to you for close inspection.We will keep you informed on our progress and look forward to hearing from you.Sincerely,回复对某个产品的查询Dear Mr. Jones:Thank you for your inquiry of 16 March. We are pleased to hear thatyou are interested in our product "toaster".We've enclosed the photo and detailed information of the product for your reference:Product: toasterSpecification:Package: 1pcs/box Price: 10usd/pcsPayment: L/CFor purchase quantities over 1,000pcs of individual items we would allow you a discount of 1%. Payment is to be made by irrevocable at sight.We look forward to receiving your first order.Sincerely,无法提供对方查询中所要求的产品时Dear Mr. Jones:Thank you for your enquiry of 12 March cate 9 cable.We appreciate your efforts in marketing our products and regret very much that we are unable to supply the desired goods due to excessive demand.We would, however, like to take this opportunity to offer the following material as a close substitute:Cate 5, US$__ per meter FOB Shanghai, including your commission 2%.Please visit our catalog at for more information on this item. If you find the product acceptable, please email us as soon as possible.Sincerely,查询对方公司的产品Dear Sir or Madam:We know that you are exporters of textile fabrics.We would like you to send us details of your various ranges, including colors and prices, and also samples of the different qualities of material used.We are volume dealers in textiles and believe there is a promising market in our area for moderately priced goods of this kind mentioned.When quoting, please state your terms of payment and discount you would allow on purchases of quantities of not less than 1000 meters of individual items. Prices quoted should include insurance and freight to San Francisco.Sincerely,外贸客服邮件范文第2篇拒绝对方做独家代理商的要求Dear Mr. Jones:Thank you for your letter of 15th September.As we are now only at the get-acquainted stage, we feel it is too early to take into consideration the matter of sole agency. In our opinion,it would be better for both of us to try out a period of cooperation to see how things go. Also, it would be necessary for you to test the marketability of our products at your end and to continue your efforts in building a larger turnover to justify the sole agency arrangement.We enclose our latest pricelist covering all the products we handle within the framework of your specialized lines. We look forward to hearing from you.Sincerely,处理对货损的投诉Dear Mr. Jones:We have received your letter of 18th July, informing us that the sewing machines we shipped to you arrived in a damaged condition on account of imperfectness of our packing. Upon receipt of your letter, we have given this matter our immediate attention. We have studied your surveyor's report very carefully.We are convinced that the present damage was due to extraordinary circumstances under which they were transported to you. We are therefore not responsible for the damage; but as we do not think that it would be fair to have you bear the loss alone, we suggest that the loss be divided between both of us, to which we hope you will agree.Sincerely,外贸客服邮件范文第3篇作为买家，认为对方报价太高Dear Mr. Jones,We acknowledge receipt of both your offer of May 6 and the samples of Men's Shirts, and thank you for these.While appreciating the good quality of your shirts, we find your price is rather too high for the market we wish to supply.We have also to point out that the Men's Shirts are available in our market from several European manufacturers, all of them are at prices from 10% to 15% below the price you being the case, we have to ask you to consider if you can make reduction in your price, say 10%.As our order would be worth around US$50,000, you may think it worthwhile to make a concession.We are looking forward to your reply,Sincerely,要求对方开立信用证Dear Mr. Jones:With reference to the 4,000 dozen shirts under our Sales Confirmation , we wish to draw your attention to the fact that the date of delivery is approaching but up to the present we have not received the covering L/C.Please do you utmost to expedite its establishment so that we may execute the order within the prescribed time. In order to avoidsubsequent amendments, please see to it that the L/C stipulations are in exact accordance with the terms of the contract.We look forward to receiving your favorable response at an early date.Sincerely,因对方未能如期信用证而交涉Dear Mr. Jones:With reference to our Sales Confirmation dated August 10, 20xx, we regret to say that your letter of credit has not yet reached us up to the time of writing. This has caused us much inconvenience as we have already made preparations for shipment according to the stipulations of the said Sales Confirmation.You must be aware that the terms and conditions of a contract once signed should be strictly observed, failure to abide by them will mean violation of contract. If you refer to our SalesConfirmation, you will see the clause reading: "The Buyer shall establish the covering Letter of Credit before 30th August, 20xx, failing which the Seller reserves the right to rescind the contract without further notice." The goods you ordered have been ready for quite some time and the demand of late has been so great that we find it hard to keep them for you any longer. However, in consideration of our friendly business relations, we are prepared to wait for your L/C, which mustreach us not later than October 5, 20xx. If we again fail to receive your L/C in time, we shall cancel our SalesConfirmation and ask you to refund to us the storage charges we have paid on your behalf.Your cooperation in this respect will be appreciated.Sincerely,。
外贸常用邮件模板10封
邮件十步法：1.介绍产品，针对客户的问题针对性回答DearThis is *业务员名* from Shanghai Sunland, We have obtained your address from the inquiry on and are writing you for the establishment of business relations.Pleasure to receive your inquiries.Then we enclosed a copy of our latest product posters covering the parameter and information you need at present. These products have received the best feedback in your market in the last two years. The price is around 0.5-2 dollars per piece and hope some of these items will help you.At last if you have any other aspects that want to know, please feel free to contact me.Looking forward to having cooperation with you.Best wishes!**业务员**2.推给客户2款当地热销品DearWe write to introduce ourselves which other customers and products of fitting your market, our company, testing video and others. Then separate emails will be provide to you and your team.There are our other 2 styles to meet your market or customers as follow:1)Disposable protective suit with blue tapeMaterial: SF(Spunbond Filmed)63gsmSuggest Size:L XL 2XLStandard:type 4 5 6 CatⅢBox spec.:1pc/Polybag 51*34*51cm 50pcs/box 12.5kgs/box2)Disposable isolation gownMaterial: PP+PE 45gsmSuggest Size:L XL 2XLStandard:level 1Box spec.:1pc/Polybag, 51*33*56cm 100pcs/ctn 11kgs/boxAttach could be found more details for them. Or you have other questions, just tell me. Many thanks.Have a nice day!Best wishes!Albert3.介绍公司详情（PPT）DearPlease allow me to introduce our company to you.We specialize in the service, production, After-sale of PPE products around 15 years since than 2005, which have enjoyed great popularity in world market.In addition, You could find the customer’s evaluation on attachment for reference.And the company presentation have been enclosed, please note that. If any interest in deal with us in PPE product, please don’t hesitate to inform us of your requirement. Thanks.Kindly your immediate reply would be highly appreciated!Yours faithfully,Albert4.我们自己做的测评视频DearIn order to show you our quality, we took a testing video to compare with other company. Please find the test video(video name) on attachment.In the other hand, if you want to gain more test videos, please feel free to let me know.Looking forward to your prompt reply.Best wishes!Albert5.产品特点，产品交期、质量问题说明，解决客户后顾之忧DearWe could also cooperate with you If you want to custom your brand. Seem like the bag, product, and box, all of them can cash out your brandAs for the delivery date that the general customers are concerned, due to the impact of the epidemic situation, we couldn’t guarantee that there will be no problem such as shipment date and others. But we can guarantee that at any time when you need our cooperation, the wholeheartedly service will be provided for you.Although when there is a loss of the actual goods, we will help you make up for the reshipment in the first time, and then deal with the cause of the relevant situation with the shipping company.We don't need you to find out the reason for any quality problem. We will reissue the goods as soon as possible to make up for your loss. Then you will help us find the cause, and we will have the corresponding treatment.Have a nice day!Best regards,Albert6.针对我们产品对该客户市场做市场分析DearThere are some news for you that hope to help you.As our known from your country American market, Christmas is coming soon must lead to increased turnover. The covid-19 may have another upward fluctuation. Market demand is also speculated to show a trend of sustained growth.Besides, the feedback from many of our American customers is very great. (如果有客户案例可以放在这里)In a word, you can’t worry that goods will be unsalable.Also if you have other viewpoint, welcome to discuss with me.Have a nice day!Best regards,Albert7.工厂的认证报告DearPlease find our certification and test report on attached. It's worth noting that we also support factory inspection.8.整个公司产品目录推荐，图片，样册等。
Ebay回复模板
Ebay回复模板1.要修改差评联系买家的邮件Dear friend : i am sorry bother you ,if you don't like the item ,you can contact me ,as an honest seller ,we will refund full your money ,As we know ,the feedback is very important for seller.Would you like to change the negative feedback to positive one .I hope you can do a favor for me please.waiting for your reply !2.超过发货时间的处理办法It takes15-20 business days, the item can arrive you. if more than 35 days have not received, PLS Contact me.we will be sent to another or to give you a refund by your choice3.询问没有跟踪号的Thank you for your message.if you choose Economy Int'l Shipping, we send hk post air there no tracking number.just wait it.4.答应买家重新发货的请求给好评ok, i will send a new one today，if more than 35 days have not received，PLS Contact me. As we know ,the feedback is very important for seller.Would you like to change the negative feedback to positive one .I hope you can do a favor for me please.waiting for your reply !5答应买家退款的请求给好评ok,i made refund already.PLS check your account.if you get it.PLS change the feedback for me, thank you very much.6.买家没有收到货的dear friend!if you don't riceived this items ,as an honset seller,I will refund your full payment.7.没有收到货要求退款PLS wait more. if you have not received after one week, PLS Contact me.i will send a new one or make refund for you by your choice.What about your think?8.物品还在路上Dear friend,pls don’t so hard,Probably because the cause of the logistics, The products you buy is still on the way,pls be patient,nice day.9.怎么做才能使买家满意Dear friend,i’m sorry,We want to give every customer the best service,Would you please tell what should we do?thank you,nice day.10,超过时间不可以退款Dear friend,so sorry,Because time is too too long,We need your help to give you a refund,So you need to contact ebay,We can give you a refund,thank you,nice day.Dwsdwsedwsdse11 Dear friend,i’m sorry,We want to give every customer the best service,Would you please tell what should we do?As we know ,the feedback is very important for seller.Would you like to change the negative feedback to positive one .I hope you can do a favor for me please.waiting for your reply !。
Ebay邮件回复范本
与买家的邮件回复技巧---供大家参考一：未付款询盘回复：第一主动出击，也可对产品进一步的介绍。
Dear Tracey:We see that you have already placed an order from my store. The bag you order is one of the best selling products from my store and it is made of high quality leather. But the order seems unpaid.If there’s anything I can help with the price or size.Please feel free to contact me. When the payment is finish, I can stock up the item and get it ready for shipping. ThanksBest Regards二：推广新产品,采购季节期间根据自己的经验，可给买家推荐自己热销的产品。
Hi there,Right now Christmas is coming, and hair straightened has a large potential market. Many buyers bought them for resale on eBay or in their own store, it‘s high profit margin product, here is our GHD mk4 STRAIGHTER link, Please click to check them our, if u want to buy more than 10pieces, we also can help u get a wholesaleprice. Thanks.Regards三：货物断货，告诉买家自己会积极尽量帮他找到库存，同时向他介绍类似的款式供其选择。
ebay 主动议价英文模板
在eBay上进行主动议价，通常我们可以发送一封简洁、专业的电子邮件给卖家。
以下是一个英文模板，你可以根据需要进行修改：Subject: Inquiry about Item Price NegotiationDear [Seller's Name],I hope this message finds you well. I am writing to express my interest in your item listed on eBay, [Item Name, Item Number].I have been looking for this item for a while and was excited to find it in your store. However, I noticed that the price is slightly above my budget.I understand the value of the item and the quality you offer, but I was wondering if you would consider accepting [Your Offered Price] for this item. I believe this is a fair price that reflects the value of the item while also fitting within my budget.I am ready to proceed with the purchase immediately if we can agree on this price. Please let me know your thoughts at your earliest convenience.Thank you for considering my proposal. I look forward to hearing from you soon.Best regards,[Your Name]这只是一个基本的模板，你可以根据具体情况进行修改。
ebay邮件模板
Ebay实用模板第一：邮件模板售前（1）物品出售中：买家询问物品细节问题关于尺寸一位美国买家告诉你她平时穿US 8码的连衣裙，想咨询从你这她应该买哪一个尺码，你回M号比较适合。
示例：Hello, seller, I wear US Size 8, could you give me some advice on which size I should buy from you? Hello, dear customer, size M of this dress will fit you pretty well. Any other questions, feel free to let me know. Thanks.关于合并运费当买家一次性购买多件商品时，可能会向你提出合并运费的要求，你可以通过修改并发送电子发票（invoice）的形式，对买家购买的多件商品只收取一次运费。
在电子发票发送成功后，及时告知买家运费已合并，让买家直接通过电子发票进行支付。
示例：Hello, seller, can you combine shipping for me as I’ve bought seve ral items from you? Pls. send me just in one package, thanks.Hello, dear customer, thanks for your business.Have combined the shipping already and only charge you the shipping fee once. You can check the invoice I’ve just sent to you and pls. make the payment through the invoice directly.Any other questions, feel free to let us know.（2）买家咨询海关关税问题问题：Are there any import taxes or customs charges that I need to be aware of if I purchase this and have it shipped here to Louisiana in the United States?回答：Thank you for your inquiry.I understand that you are worrying about any possible extra expense for this item. According to past experience, it did not involve any extra expense at buyer side for similar small or low cost items. Please do not much worry.However, in some individual cases, buyer might need to take some import taxes or customs charges in import countries. As to specific rates, please consult your local custom office. Appreciate for your understanding.Yours Sincerely,Seller Name or ID（3）买家建议其他付款方式问题：Do you accept check or bank transfer? I do not have a PayPal account.回答：Thank you for your inquiry.For simplifying the process sake, I suggest that you pay through PayPal. As you know, it always takes at least 2-3 months to clear international check so that the dealing and shipping time will cost too much time.PayPal is a faster, easier and safer payment method. It is widely used in international online business. Even if you do not want to register a PayPal account, you can still use your credit card to go through PayPal checkout process without any extra steps.Hope my answer is helpful to you.Yours Sincerely,Seller Name or ID（4）回应买家还价问题：Hello, I can give 100 dollars. Is it OK?回答：Thank you for your interests in my item.Perhaps we can’t offer you that low price you bargained. I’m sorry for that. In fact the price listed is reasonable and been carefully calculated. It leaves me limited profit already.But, we’d like to offer you some discounts on multiple items. If you purchase more than 5 pieces in one order,_________discount will be giver to you on amount.Any further questions please let me know. Thanks.Yours Sincerely,Seller Name or ID售后邮件（1）物品售出：提醒买家尽快付款模板提醒邮件—买家拍下物品后，却迟迟没有付款：Hello,Much appreciate your purchase from us, but we haven’t received your payment for that item yet.As a friendly reminder, the instant payment is very important. The earlier you pay, the sooner you will get the item.Please make your payment as soon as possible, so we can send you the item in time. If you have any problems during paying, or if you don’t want it any more, please feel free to let us know. We can help you to resolve the problems or cancel our transaction.Thanks again and looking forward to hear from you soon.（2）物品寄出：提供物品跟踪号设置买家收货预期物品寄出后向买家提供物品跟踪号，并告知预计送达时间：Hello, dear customer,Your item has just been sent out via China International Shipping service which may take about 15-20 business days to arrive at you.The tracking number of your parcel is: RR123456CN , and you can track the shipping status on the website bellow in a few days:/item/itemStatusQuery.do?lan=0Besides, as we all know that International shipping requires more complicated shipping procedures, such as both countries’ customs clearance, transit stations etc., it will probably take longer time for your item to arrive at the final destination.Much Appreciate for your understanding on this uncontrollable matter. If you have any other concerns, feel free to let me know.Thanks.（3）特殊情况物流延误：节假日/自然灾害/安检收严节假日导致物流延误国庆假期，物流货代公司均放假休息，物品往往会因此耽误投递，请及时联系买家，做好沟通，请买家保持耐心：Dear buyer,Thank you for purchasing and prompt payment. However, we’ll have the National Holiday from Oct 1 to Oct 7. During that time, all the shipping service will not be available and may cause the shipping delay for several days.Thanks for your understanding and your patience is much appreciated. If you have any other concerns, pls. just let us know.Keep in touch.Thanks.自然灾害导致物流延误请务必时刻关注我们的物流公告，掌握世界各地的自然灾害，判断自己的物品运输是否受到影响，一旦发生问题请及时与买家沟通，此处为火山爆发沟通模板：Dear customer,We’re sorry to inform of you that your item delivery may be delayed for the volcanic explosion in south Iceland.Due to this volcanic explosion, airlines to Europe have been cancelled, and many airports were closed either, which directly caused the shipping delay.Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue. If you have any other concerns, just let us know.Keep in touch. Thanks.关于加强安检导致物流延误海关、机场加强安检也是导致物流延误的原因之一，发生这样情况时也务必及时告知买家，并请买家耐心等待：Dear customer,I just got the notice that all packets (from all countries) to US would be subject to stricter screening by the customs.Due to the tightened customs control and screening, the shipping time to US will be longer than normal.We appreciate your understanding and patience. You are also welcomed to contact us for your suggestions and any concerns.Thanks.（4）物品未收到：提供物流状态并请买家耐心等待提供物流最新状态，物品寄出后一段时间，买家可能会发来邮件询问物品怎么还没收到，这时你需耐心地向买家解释情况，并请其耐心等待：Hello, dear customer,I’ve just tracked your parcel status and get following latest information:Tracking No.: RR725377313CNStatus: departure from outward office of exchangeDate: 2011-10-17It seems that your parcel has already arrived in EU and is waiting for local dispatch now. Pls. just be patient for another several days and it’ll be delivered soon.Normally it takes 15-20 business days to arrive at you, but as this is a peak holiday season and the shipping agency is extremely busy on handling parcels now, as the result, it might need longer time to deliver the international parcels.Sorry for the inconvenience and your understanding is highly appreciated. Thanks.（5）物品收到：关于退货换货关于退货当买家收到东西不满意并提出退货时，如果你接受退货，则可对其进行以下回复：Yes, we accept return or exchange. Pls. send your item back to:XX，XXXX，200001，Shanghai，ChinaI’ll issue you the refund (excluding the postage) via PayPal once I receive your parcel.Thanks.关于换货当买家要求换货时，如果你接受换货，可进行如下回复：Sure, you can send it back for exchange. Pls. send your item back to:XX, XXXX, 200001, Shanghai, ChinaWe will send you a new one after receiving your parcel. Please be aware the return shipping cost and re-send shipping cost will be charged on your side.Thanks for your understanding and any other questions feel free to let me know. 第二：购买须知货运运输条例Shipping Terms We only ship to the confirmed address provided by PayPal. Before you pay, please make sure your address in PayPal matches the address you would like us to ship to.We ship items to Name of the CountriesBuyers' Information: We strive our best to provide you the most reliable, affordable way of shipping service. But sometimes international delivery is highly depended on the courier company and local customs/duties. If you do not receive your item on time, please contact us immediately for further assistance. Thank you for your understanding.运输方式Shipping Method All items will be shipped by China EMS, FedEx, UPS.Express delivery is only to US/UK/Canada/Australia, other countries will be subject to change with our email confirmation.We do not ship to Name of the CountriesWe can not mark any package as a gift, but all international packages are marked "ebay Purchase" on the insurance form.We offer combined shipping which will save your shipping cost greatly for your multiple purchases. Please do not pay until you make your last purchase.运输时间Shipping Time All items will be shipped within 48 business hours upon receipt of payment (except Saturday and Sunday).It takes about 7-14 days to ship to Name of the Countries. Ie: United States, Canada, Europe, Asia or other places worldwide.We are unable to take any responsibility for any custom delay or tax. Reason is because transit time is highly depended and provided by Postal Service (except weekends and holidays)运费Shipping Cost （仅供参考)ServiceLevelDestinationShippingProviderFeesDeliveryPeriodTrackingStatusServiceLevelStandardServiceUSChina Post AirMailFree15-20businessdaysNStandardServiceOtherCountriesChina Post AirMail$415-25businessdaysNOtherCountriesExpeditedServiceUSChina PostEMS$97-10businessdaysYExpeditedServiceUK, CA, AU,DEChina PostEMS$108-12businessdaysYUK, CA, AU,DEOtherCountriesChina PostEMS$1510-20businessdaysNOtherCountries Note：有关更多关于EMS快递服务方式。
ebay买家沟通邮件模板
买家沟通邮件模板1. 当收到买家的付款以后Dear valued customer,Your payment has been received for the following item. We will ship it within ___ business days as promised. After doing so, we will send you a notification letter, with tracking number information if applicable.（中文：我们已经收到了您订购商品的款项。
我们将在承诺的个工作日内为您发货。
商品发出后，您将会收到一封发货提醒邮件，若您的订单可以提供追踪查询，邮件内亦会包含跟踪号码。
）Two points for clarification:（中文：两点声明）1. Shipping charge: some buyers might think our shipping charge is high. But the fact is NOT, we charge you based on the actual shipping cost.（中文：关于运费：有的买家可能会认为我们的运费偏高，其实不然，运费是根据实际运输成本来计算的）2. Shipping time: because you bought the item from the other side of the world, it will need to be shipped and the shipping period the seller has no control over the amount of time it will take the shipping company to deliver the item to you. What we can ensure is that the item is shipped within certain biz days as promised. （中文：运送时间：因为您是跨国网购，所以商品的运输和派送时间较长且属于卖家的不可控因素。
几个常用的海淘英文沟通信件模板(催发货等)
几个常用的海淘英文沟通信件模板（催发货等）转运四方提供，仅做参考，欢迎英语达人批评哈一、订单确认出现故障的：Dear Sir/Madam,I have put an order yesterday, and have received order confirmation e-mail.Today I want to check my purchase information . But I can't sign in. It shows me "Please confirm your registration first. You have received an e-mail for this. Check your input values.";The problem is, I have never received any e-mail for comfirm my registration until now. Please help me. Thank you.二、催卖家发货的：Dear Sir/Madam,I have placed an order with No.（订单号）on （订单日期）, and received order confirmation e-mail in the same day. But the status still shows 'in process' today. Since the website showed“Delivery period: ca. 10 work days ”when I placed the order, I kindly ask if you might accelerate the speed of processing. Thanks!"Best wishes!三、要求合箱、确认合箱的：Dear Sir/Madam，I write this letter just to make sure that I would have all the things I ordered shipped in one single package. Please do not separate them into several packages.Thank you.Have a nice day.。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
买家沟通邮件模板1. 当收到买家的付款以后Dear valued customer,Your payment has been received for the following item. We will ship it within ___ business days as promised. After doing so, we will send you a notification letter, with tracking number information if applicable.（中文：我们已经收到了您订购商品的款项。
我们将在承诺的个工作日内为您发货。
商品发出后，您将会收到一封发货提醒邮件，若您的订单可以提供追踪查询，邮件内亦会包含跟踪号码。
）Two points for clarification:（中文：两点声明）1. Shipping charge: some buyers might think our shipping charge is high. But the fact is NOT, we charge you based on the actual shipping cost.（中文：关于运费：有的买家可能会认为我们的运费偏高，其实不然，运费是根据实际运输成本来计算的）2. Shipping time: because you bought the item from the other side of the world, it will need to be shipped and the shipping period the seller has no control over the amount of time it will take the shipping company to deliver the item to you. What we can ensure is that the item is shipped within certain biz days as promised.（中文：运送时间：因为您是跨国网购，所以商品的运输和派送时间较长且属于卖家的不可控因素。
但是我们可以保证我们的发货是非常及时的。
）Therefore, please DON’T leave us with negative feedba ck. We wish your could give us positive ratings.（中文：因此我们希望您收到商品后给我们积极正面的而不是负面的评价。
）Yours Sincerely,Seller Name or ID2. 当物品发出以后A. 如果使用的挂号运输方式，如EMS或者挂号小包Dear valued customer,The postman just picked up your item from our office. It is estimated to arrive in 7-10 days in normal conditions. If not, please don’t hesitate to contact us.（中文：您订购的商品已经交付邮局，估计正常情况下该商品将在7到10个工作日送达。
如果在上述时间内您没有收到货的话，请及时与我们联系。
）Here is the tracking number of your parcel , and you can check the updated shipping information at www.________.com.（中文：您的订单包裹跟踪号是，您可以在[官方查询网站] 查询包裹的物流状态。
）Here are some kind reminders on rating seller’s postage time and shipping charge. We warmly welcome your feedback（中文：以下是关于如何评价卖家的货物运输时间和物流费用的温馨提示。
）1. When rating sellers on postage time, please rate the seller on the time it took us them to mail theitem, not the time it took you to receive the item. Sellers should not be held responsible for delays in mail services, international customs delays or for the time it took for your payment to clear. （中文：在给卖家的运输时间评分时，请根据卖家在接到您的订单后的发货速度来评分，而不要根据您花了多场时间才收到货来评分。
您不应该让卖家来承担发生邮局运输延误、海关检查延误或者是您的款项到帐发生延误等相关责任。
）2. When rating the seller on postage and handling charges, remember that sellers may charge actual packa ging material cost and a reasonable handling fee to cover the seller’s time and direct cost associated with postage. For international transactions, you may also be responsible for possible duties, taxes, and customs clearance fees as requested by country laws.（中文：在给卖家的邮费和订单处理费用评分时，请记住卖家有可能会收一部分与成本相关的包装材料费和一些合理的订单处理费。
对于国际网购，您还需要做好承担有可能出现的关税以及一些与清关相关的费用的准备。
）Thanks again for shopping with us and your great understanding. We sincerely hope our item and customer service can give you the best buying experience.Yours Sincerely,Seller Name or IDB. 如果使用的是不挂号小包Dear valued customer,The postman just picked up your item from our office. (We will write you another e-mail later to prove we shipped the item.) It is estimated to arrive in 14-21 days in normal conditions. If not, please do not hesitate to contact us. We shall do whatever we can to help you.（中文：邮局工作人员已取件（我们会给您一封单独的发货证明邮件）。
正常情况下，您的商品预计将在14-21个工作日后达到。
如果到时您没有收到货，请及时与我们联系。
）Here are some kind reminders on rating seller’s postage time and shipping charge:（中文：以下是关于如何评价卖家的货物运输时间和物流费用的温馨提示。
）1. When rating sellers on postage time, please rate the seller on the time it took us them to mail the item, not the time it took you to receive the item. You should not hold sellers responsible for delays in mail services, international customs delays or for the time it took for your payment to clear.（中文：在给卖家的运输时间评分时，请根据卖家在接到您的订单后的发货速度来评分，而不要根据您花了多场时间才收到货来评分。
您不应该让卖家来承担发生邮局运输延误、海关检查延误或者是您的款项到帐发生延误等相关责任。
）2. When rating the seller on postage and handling charges, remember that sellers may charge actual packaging material cost and a reasonable handling fee to cover the seller’s time and direct cost associated with postage. For international transactions, you may also be responsible for possible duties, taxes, and customs clearance fees as requested by country laws.（中文：在给卖家的邮费和订单处理费用评分时，请记住卖家有可能会收一部分与成本相关的包装材料费和一些合理的订单处理费。
对于国际网购，您还需要做好承担有可能出现的关税以及一些与清关相关的费用的准备。
）Thanks once again for shopping with us. We sincerely hope our item and customer service can give you the best buying experience.Yours Sincerely,Seller Name or IDC. 寄出证明（作为无法在网上查询的包裹的跟进）Dear valued customer,Please find prove of item’s shipping in below picture. It is estimated to arrive in 14-21 days in normal conditions. If not, please do not hesitate to contact us. We shall do whatever we can to help you.Yours Sincerely,Seller Name or ID3. 货物发出后的第10天（针对于无法在网上查询的包裹）Dear valued customer,10 days have passed since your item was shipped. It should reach you very soon. In normal conditions, it takes around 10-21 days from China to USA（中文：距离货物发出已经10天了，您应该很快就能收到您订购的商品。