Ebay邮件回复范本
Ebay回复模板
Ebay回复模板1.要修改差评联系买家的邮件Dear friend : i am sorry bother you ,if you don't like the item ,you can contact me ,as an honest seller ,we will refund full your money ,As we know ,the feedback is very important for seller.Would you like to change the negative feedback to positive one .I hope you can do a favor for me please.waiting for your reply !2.超过发货时间的处理办法It takes15-20 business days, the item can arrive you. if more than 35 days have not received, PLS Contact me.we will be sent to another or to give you a refund by your choice3.询问没有跟踪号的Thank you for your message.if you choose Economy Int'l Shipping, we send hk post air there no tracking number.just wait it.4.答应买家重新发货的请求给好评ok, i will send a new one today，if more than 35 days have not received，PLS Contact me. As we know ,the feedback is very important for seller.Would you like to change the negative feedback to positive one .I hope you can do a favor for me please.waiting for your reply !5答应买家退款的请求给好评ok,i made refund already.PLS check your account.if you get it.PLS change the feedback for me, thank you very much.6.买家没有收到货的dear friend!if you don't riceived this items ,as an honset seller,I will refund your full payment.7.没有收到货要求退款PLS wait more. if you have not received after one week, PLS Contact me.i will send a new one or make refund for you by your choice.What about your think?8.物品还在路上Dear friend,pls don’t so hard,Probably because the cause of the logistics, The products you buy is still on the way,pls be patient,nice day.9.怎么做才能使买家满意Dear friend,i’m sorry,We want to give every customer the best service,Would you please tell what should we do?thank you,nice day.10,超过时间不可以退款Dear friend,so sorry,Because time is too too long,We need your help to give you a refund,So you need to contact ebay,We can give you a refund,thank you,nice day.Dwsdwsedwsdse11 Dear friend,i’m sorry,We want to give every customer the best service,Would you please tell what should we do?As we know ,the feedback is very important for seller.Would you like to change the negative feedback to positive one .I hope you can do a favor for me please.waiting for your reply !。
ebay-信息回复模板3
ebay-信息回复模板3客人请求取消定单hi ,thank you for contacting usas your request ,we sent a cancel request to you.please accept that then you do not have to pay anything.welcome back anytime ,hope to deal with u next time.if you can ,please leave us positive feedback with 5 star which is very important for us. we will leave u a positive feedback automatically once we receive your positive feedback.many thanks客人重复购实,询问取消一个定单.hi ,thank you for your custom.we found that you made two order but only paid for one . please check your purchase list ,if you do want both ,please pay for the other one .if you do want only one ,we can cancel the another one for you before ebay open a unpaid case automatically.please let me know asap ,otherwise ebay systerm Thankshi, thank you for your message.we just seperate the invoice to you , and we just send a cancel request to you for one , pls accept that then you can only pay for one .thanks客人要求取消已经开unpaid case 的回复hi,thank you for your message.ebay will automatically send a payment reminder if it still not receive the payment in one week.we can cancel the order for you before ebay open a unpaid case automatically .but we are unable to cancel the payment reminder and the transaction once ebaysent it . but please do not worry , it will close automatically then ,you do not have to pay for that .Thanks客人一个取消,一个发货hi,thank you for your quick response.as your request ,we sent a cancel request to you.please accept that then you do not have to pay anything..we have post one to you today.please bear in mind that the item is shipped from china and it takes 16 to 30 days to reach most country.please be more patient for that.Thanks客人要求退款取消定单.hi,thank you for your message.as you request , we have processed full refund to you through paypal.please check it . meanwhile,we sent a cancel transaction request to you.please accept that then you do not have to pay anything.welcome back anytime ,hope to deal with u next time.if you can ,please leave us positive feedback with 5 star which is very important for us. we will leave u a positive feedback automatically once we receive your positive feedback.many thanks客人地址不详hi , thank you for your payment.could you confirm your shipping address for us please . as we found that there was no house number on your address when we package it today. as you know, buyer should make sure their address in PayPal or ebay is correct and valid.please get back to us asap, otherwise we will post in 2 working days later if we havenot heard from you .Thanks客人购买gift box,要求取消.hi ,thank you for your payment .unfortunately ,as clearly stated in the listing ,we do not sell GIFT BOX seperately . gift box is for peopel want to wrapp wallet as a present . gift box is free ,we charge ￡0.99 extra is for postage extra cost . we apprecaite that you can read the full description again .your understanding will be much appreciated . we will process full refund to you then and cancel the transaction if you do not like to purchase a wallet. hope to hear from you asap.Thanks客人询问批发hi,thank you for contacting us.we are happy to do the wholesale business with some other sellers. and we do have some good retail buyers from other coutry so far.before we take about the wholesale price for 10pcs,100 pcs or even 1000pcs. i strongly recommend that you can try 1 pcs first .once you receive the item , you will find the quality and design. it does not make any sence if you did not see the quality ,is it ? we can supply you in many different items and styles.please get back to us thenthanks客人要求换货,但已发货hi,thanks for your messge.Unfortunately,according to ebay policy We have to package in 24 hours once receiving the full payment. so your item was postaged yestoday.you should leave a message when you makea payment .your understanding will be much appreciated客人要求缩短运输时间Hi,thanks for your messageIf you add an additional ￡0.95 for registration fee,we will post it by ChinaPost Registered trackable Air Mail.as we stated a time table about the delivery time in the listing ,normally it takes 12 to 20 days to UK.so if you take this offer,pls a order without payment and leave a message for us then we will send you a new invoicehave a good day客人东西坏了要求其发图片hi ,thank you for contacting us .sorry to hear that .all item are 100% brand new with full package and it had been fully checked before sending out ..we appreciate that you can take some photo and send the photos to the ebay message as attachment. . Please do not worry ,we will do our best to sort out any problem for yo u.thanks(ps)here is the way how to upload photo in the message as attachment, first you click reply ,then click attach photos, then you can upload photos.pls get back to us if u need more help.thanks。
ebay买家沟通邮件模板
买家沟通邮件模板1. 当收到买家的付款以后Dear valued customer,Your payment has been received for the following item. We will ship it within ___ business days as promised. After doing so, we will send you a notification letter, with tracking number information if applicable.（中文：我们已经收到了您订购商品的款项。
我们将在承诺的个工作日内为您发货。
商品发出后，您将会收到一封发货提醒邮件，若您的订单可以提供追踪查询，邮件内亦会包含跟踪号码。
）Two points for clarification:（中文：两点声明）1. Shipping charge: some buyers might think our shipping charge is high. But the fact is NOT, we charge you based on the actual shipping cost.（中文：关于运费：有的买家可能会认为我们的运费偏高，其实不然，运费是根据实际运输成本来计算的）2. Shipping time: because you bought the item from the other side of the world, it will need to be shipped and the shipping period the seller has no control over the amount of time it will take the shipping company to deliver the item to you. What we can ensure is that the item is shipped within certain biz days as promised.（中文：运送时间：因为您是跨国网购，所以商品的运输和派送时间较长且属于卖家的不可控因素。
跨境电商客服回复邮件常用话术
跨境电商客服回复邮件常用话术1. 感谢您的来信/留言。
Thank you for reaching out to us.2. 我们深表歉意对您的不便，并会尽力解决您的问题。
We sincerely apologize for any inconvenience caused and will do our best to address your concern.3. 非常抱歉，给您带来了困扰。
我们将立即处理您的请求。
We apologize for the inconvenience caused and will process your request promptly.4. 我们已经收到了您的信息，我们将尽快对您的问题进行调查。
We have received your message and will investigate your issue as soon as possible.5. 很抱歉，由于一些原因，我们无法处理您的请求。
We apologize, but due to some reasons, we are unable to process your request.6. 请您提供更多详细信息，以便我们能够更好地帮助您。
Please provide more detailed information so that we can assist you better.7. 非常感谢您的建议/建议。
我们将会将其上报给相关部门进行改进。
Thank you very much for your suggestion/feedback. We will forward it to the relevant department for improvement.8. 我们已经向物流公司查询了您的订单状态，一旦收到回复，我们将尽快通知您。
We have contacted the shipping company to inquire about the status of your order. Once we receive a response, we will notify you as soon as possible.9. 对于您的退款请求，请您提供相关的订单和付款信息，以便我们能够为您处理退款。
ebay邮件模板
Ebay实用模板第一：邮件模板售前（1）物品出售中：买家询问物品细节问题关于尺寸一位美国买家告诉你她平时穿US 8码的连衣裙，想咨询从你这她应该买哪一个尺码，你回M号比较适合。
示例：Hello, seller, I wear US Size 8, could you give me some advice on which size I should buy from you? Hello, dear customer, size M of this dress will fit you pretty well. Any other questions, feel free to let me know. Thanks.关于合并运费当买家一次性购买多件商品时，可能会向你提出合并运费的要求，你可以通过修改并发送电子发票（invoice）的形式，对买家购买的多件商品只收取一次运费。
在电子发票发送成功后，及时告知买家运费已合并，让买家直接通过电子发票进行支付。
示例：Hello, seller, can you combine shipping for me as I’ve bought seve ral items from you? Pls. send me just in one package, thanks.Hello, dear customer, thanks for your business.Have combined the shipping already and only charge you the shipping fee once. You can check the invoice I’ve just sent to you and pls. make the payment through the invoice directly.Any other questions, feel free to let us know.（2）买家咨询海关关税问题问题：Are there any import taxes or customs charges that I need to be aware of if I purchase this and have it shipped here to Louisiana in the United States?回答：Thank you for your inquiry.I understand that you are worrying about any possible extra expense for this item. According to past experience, it did not involve any extra expense at buyer side for similar small or low cost items. Please do not much worry.However, in some individual cases, buyer might need to take some import taxes or customs charges in import countries. As to specific rates, please consult your local custom office. Appreciate for your understanding.Yours Sincerely,Seller Name or ID（3）买家建议其他付款方式问题：Do you accept check or bank transfer? I do not have a PayPal account.回答：Thank you for your inquiry.For simplifying the process sake, I suggest that you pay through PayPal. As you know, it always takes at least 2-3 months to clear international check so that the dealing and shipping time will cost too much time.PayPal is a faster, easier and safer payment method. It is widely used in international online business. Even if you do not want to register a PayPal account, you can still use your credit card to go through PayPal checkout process without any extra steps.Hope my answer is helpful to you.Yours Sincerely,Seller Name or ID（4）回应买家还价问题：Hello, I can give 100 dollars. Is it OK?回答：Thank you for your interests in my item.Perhaps we can’t offer you that low price you bargained. I’m sorry for that. In fact the price listed is reasonable and been carefully calculated. It leaves me limited profit already.But, we’d like to offer you some discounts on multiple items. If you purchase more than 5 pieces in one order,_________discount will be giver to you on amount.Any further questions please let me know. Thanks.Yours Sincerely,Seller Name or ID售后邮件（1）物品售出：提醒买家尽快付款模板提醒邮件—买家拍下物品后，却迟迟没有付款：Hello,Much appreciate your purchase from us, but we haven’t received your payment for that item yet.As a friendly reminder, the instant payment is very important. The earlier you pay, the sooner you will get the item.Please make your payment as soon as possible, so we can send you the item in time. If you have any problems during paying, or if you don’t want it any more, please feel free to let us know. We can help you to resolve the problems or cancel our transaction.Thanks again and looking forward to hear from you soon.（2）物品寄出：提供物品跟踪号设置买家收货预期物品寄出后向买家提供物品跟踪号，并告知预计送达时间：Hello, dear customer,Your item has just been sent out via China International Shipping service which may take about 15-20 business days to arrive at you.The tracking number of your parcel is: RR123456CN , and you can track the shipping status on the website bellow in a few days:/item/itemStatusQuery.do?lan=0Besides, as we all know that International shipping requires more complicated shipping procedures, such as both countries’ customs clearance, transit stations etc., it will probably take longer time for your item to arrive at the final destination.Much Appreciate for your understanding on this uncontrollable matter. If you have any other concerns, feel free to let me know.Thanks.（3）特殊情况物流延误：节假日/自然灾害/安检收严节假日导致物流延误国庆假期，物流货代公司均放假休息，物品往往会因此耽误投递，请及时联系买家，做好沟通，请买家保持耐心：Dear buyer,Thank you for purchasing and prompt payment. However, we’ll have the National Holiday from Oct 1 to Oct 7. During that time, all the shipping service will not be available and may cause the shipping delay for several days.Thanks for your understanding and your patience is much appreciated. If you have any other concerns, pls. just let us know.Keep in touch.Thanks.自然灾害导致物流延误请务必时刻关注我们的物流公告，掌握世界各地的自然灾害，判断自己的物品运输是否受到影响，一旦发生问题请及时与买家沟通，此处为火山爆发沟通模板：Dear customer,We’re sorry to inform of you that your item delivery may be delayed for the volcanic explosion in south Iceland.Due to this volcanic explosion, airlines to Europe have been cancelled, and many airports were closed either, which directly caused the shipping delay.Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue. If you have any other concerns, just let us know.Keep in touch. Thanks.关于加强安检导致物流延误海关、机场加强安检也是导致物流延误的原因之一，发生这样情况时也务必及时告知买家，并请买家耐心等待：Dear customer,I just got the notice that all packets (from all countries) to US would be subject to stricter screening by the customs.Due to the tightened customs control and screening, the shipping time to US will be longer than normal.We appreciate your understanding and patience. You are also welcomed to contact us for your suggestions and any concerns.Thanks.（4）物品未收到：提供物流状态并请买家耐心等待提供物流最新状态，物品寄出后一段时间，买家可能会发来邮件询问物品怎么还没收到，这时你需耐心地向买家解释情况，并请其耐心等待：Hello, dear customer,I’ve just tracked your parcel status and get following latest information:Tracking No.: RR725377313CNStatus: departure from outward office of exchangeDate: 2011-10-17It seems that your parcel has already arrived in EU and is waiting for local dispatch now. Pls. just be patient for another several days and it’ll be delivered soon.Normally it takes 15-20 business days to arrive at you, but as this is a peak holiday season and the shipping agency is extremely busy on handling parcels now, as the result, it might need longer time to deliver the international parcels.Sorry for the inconvenience and your understanding is highly appreciated. Thanks.（5）物品收到：关于退货换货关于退货当买家收到东西不满意并提出退货时，如果你接受退货，则可对其进行以下回复：Yes, we accept return or exchange. Pls. send your item back to:XX，XXXX，200001，Shanghai，ChinaI’ll issue you the refund (excluding the postage) via PayPal once I receive your parcel.Thanks.关于换货当买家要求换货时，如果你接受换货，可进行如下回复：Sure, you can send it back for exchange. Pls. send your item back to:XX, XXXX, 200001, Shanghai, ChinaWe will send you a new one after receiving your parcel. Please be aware the return shipping cost and re-send shipping cost will be charged on your side.Thanks for your understanding and any other questions feel free to let me know. 第二：购买须知货运运输条例Shipping Terms We only ship to the confirmed address provided by PayPal. Before you pay, please make sure your address in PayPal matches the address you would like us to ship to.We ship items to Name of the CountriesBuyers' Information: We strive our best to provide you the most reliable, affordable way of shipping service. But sometimes international delivery is highly depended on the courier company and local customs/duties. If you do not receive your item on time, please contact us immediately for further assistance. Thank you for your understanding.运输方式Shipping Method All items will be shipped by China EMS, FedEx, UPS.Express delivery is only to US/UK/Canada/Australia, other countries will be subject to change with our email confirmation.We do not ship to Name of the CountriesWe can not mark any package as a gift, but all international packages are marked "ebay Purchase" on the insurance form.We offer combined shipping which will save your shipping cost greatly for your multiple purchases. Please do not pay until you make your last purchase.运输时间Shipping Time All items will be shipped within 48 business hours upon receipt of payment (except Saturday and Sunday).It takes about 7-14 days to ship to Name of the Countries. Ie: United States, Canada, Europe, Asia or other places worldwide.We are unable to take any responsibility for any custom delay or tax. Reason is because transit time is highly depended and provided by Postal Service (except weekends and holidays)运费Shipping Cost （仅供参考)ServiceLevelDestinationShippingProviderFeesDeliveryPeriodTrackingStatusServiceLevelStandardServiceUSChina Post AirMailFree15-20businessdaysNStandardServiceOtherCountriesChina Post AirMail$415-25businessdaysNOtherCountriesExpeditedServiceUSChina PostEMS$97-10businessdaysYExpeditedServiceUK, CA, AU,DEChina PostEMS$108-12businessdaysYUK, CA, AU,DEOtherCountriesChina PostEMS$1510-20businessdaysNOtherCountries Note：有关更多关于EMS快递服务方式。
Ebay平台客服细节
Ebay平台客服细节EBAY客服细节及邮件回复示例邮件格式：Dear Customer-Name,Thank you for your email,.........正文.................................正文........................If you have any question please feel free to contact us.(If you have any further questions please do not hesitate to contact us)Best Regards(Sincerely)Your Name售前邮件：1、议价。
我们不接受一般客户议价，除客户需批量够买外，批量购买议价的，需向相关销售人员与部长汇报，由销售人员向采购人员获得批量价格后告知客服，部长同意后最后由客服人员回复客户给予批量价格。
针对先前有承诺给予优惠的老客户，则给予相应承诺的优惠价格。
婉拒客户讨价示例：Dear Thomas,Thank you for your email,We are sorry that we can't reduce the price for you, The price now is our rock-bottom price.Thank you for your visiting our store, If you have any question please feel free to contact usSincerelyBob给予客户折扣价示例：Dear Thomas,We can only offer $9.99 per item for you if you want to buy 50 pieces. If you accept the price please contact us and we will send a invoice to you, Thank you.SincerelyBob注：如果发invoice给客户进行Off ebay交易的话记得不要直接回复客户从ebay后台写来的邮件，应另写信给客户的收信邮箱，因为ebay不允许进行Off ebay交易。
黄莉,ebay信息回复模板
友好，理解，提出赔偿，困境，及时Amicable，Comprehension, Proposed Reimburse, Dilemma，in a timely fashion一：平时消息回复模板：没收到开case：Hey,my friend,I am so sorry to hear thatPlease kindly check details here:/en/result/post-details.shtml?nums=RI380848326CNIt shows it still in transit,so could you mind wait with more 7 daysWe can refund you if it still not update with shipping details,ok?Thank you in advance for your kindnessRachele邮宝12月份因为圣诞节冲击一个月没有收到货的:Hey,my friend,I am so sorry to hear about that at first.But please do not worry,I just checked the shipping details for you:It shows:Recently, there are delays because the rush because of new year of hot season,so many packages have been influenced by the issues.Hope you can kindly wait it with more patience ^_^RachelE邮宝未收到物品：Dear friend,I am Rachel,very glad to serve for you^_^I am so sorry to hear that,but please don’t worry about that at first.I just checked the shipping details for you in the link:It shows that:The normal shipping date is about 7-15 days,But there are many situations which wecan not control on the shipping way,such as traffic,customs or weather,so hope you can kindly understand that.So,could you kindly ask your local post office about that?Maybe you can find the answers ^_^Wait for your good news!Have nice days^_^RachelHey,my friend,Please don't worry about that!It normally take about 7-15 days to arrive you.The tracking link is:So it will arrive you soon!I am waiting for your good news! :)Have nice days!Rahcel超过预期时间：Hey,my friend,I am so sorry to hear about that.But I sincerely tell you that there is a delay as post office need to have a check about the batteries which in all parcels,so hope you can kindly understand that.I just checked the shipping details for you:It shows:So hope you can kindly wait it with more patience.Rachel近期因海关加大查验力度,皇岗通关口岸已关闭,近期港车只能改走文锦渡通关,路程较远,且通关时间长,所有经香港渠道中转的货物会受到不同程度的延误。
邮件回复模板
未付款订单Dear $buyer,We have got your order of XXXXXX。
But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks！Best Regards$myname译文：我们已收到你的订单，但订单似乎未付款。
如果在价格和尺寸上有什么能帮助的，请随时与我联系。
当付款完成，我将立即备货并发货。
谢谢！提示：请根据您产品自身特点对描述内容进行修改。
已付款订单Dear $buyer,Your payment for item XXXXXXXXXXXXXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks!Best Regards$myname译文：您的订单编号为XXXXXXXXXXXXXX的款项已收到，我们将在承诺的XXX天内发货，发货后，我们将通知你货运单号。
如果您有任何问题请随时联系我。
谢谢！提示：请填上您的订单号和发货天数。
发货后Dear $buyer,The item XXXXXXXXXXXXXX you ordered has already been?shipped out and the tracking number is XXXXXXXXXXXXXX. The shipping status is as follows: XXXXXXXXXXXXXX. You will get it soon. Thanks for your support!Best Regards$myname译文：订单号为XXXXXXXXXXXXXX的货物已经发货，发货单号是XXXXXXXXXXXXXX，运输方式是XXXXXXXXXXXXXX，订单状态是XXXXXXXXXXXXXX。
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与买家的邮件回复技巧---供大家参考一：未付款询盘回复：第一主动出击，也可对产品进一步的介绍。
Dear Tracey:We see that you have already placed an order from my store. The bag you order is one of the best selling products from my store and it is made of high quality leather. But the order seems unpaid.If there’s anything I can help with the price or size.Please feel free to contact me. When the payment is finish, I can stock up the item and get it ready for shipping. ThanksBest Regards二：推广新产品,采购季节期间根据自己的经验，可给买家推荐自己热销的产品。
Hi there,Right now Christmas is coming, and hair straightened has a large potential market. Many buyers bought them for resale on eBay or in their own store, it‘s high profit margin product, here is our GHD mk4 STRAIGHTER link, Please click to check them our, if u want to buy more than 10pieces, we also can help u get a wholesaleprice. Thanks.Regards三：货物断货，告诉买家自己会积极尽量帮他找到库存，同时向他介绍类似的款式供其选择。
Hi there,We are really sorry that the bag you order is out of stock at the moment. I will contact the factory to see when they are going to be available again. I would like to recommend you some other pretty bags which have the same style. Hope you like them as well.You can click on the following link to check them out. If there’s anything I can help with, Please feel free to contact us. Thanks.Regards四：再次催款,不愿意付款希望卖家能够给与折扣.Hi there,We already reset the price for you. I give you another 10% discount on top of the original shipping price. Because the price we offer is lower than the market price and as you know the shipping cost is really high, we do not make much profit from thisproduct. Hope you are hap py with it and feel free to contact me if there’s anything Ialso can help.Regards五：大量订单询盘买家，对他们的回复要详尽一些，内容一般包括样品的价格，采购量和相应的价格，这个报价建议是包括运费的，给买家感觉是给他的一个优惠。
Hi there,thanks for your inquiry, and we really want to do more business with you, and I think it is the best way to place an sample order which is it’s 45 usd shipping included, If 100 pieces in one order the price we can offer you is pretty much the bulk price which is 39.5 usd/piece. If you have any idea, Please let us know, and we will try our best tohelp you. Looking forward to your replyRegards六：已付款订单的回复：主要内容包括确认产品的规格，尺码等等具体事宜.Dear Didi,I am very glad to hear from you. The biggest size we have is 39.And this shoes is little bigger in size. So I think 39 will fit. If you have any other questions, Please feel free let meknow. Thankswaiting hear from you soon.Best Regards七：发货后的回复，从货物离开中国海关至买家收到货物建议每个阶段卖家都给买家发一封邮件通知买家，直到买家收到货为止。
1.Dear Esther，The item you order is already sent it out and the tracking number is EA935185185CNThe mail status is as follows:20071130 21:43:12SHANGHAIDispatch from Sorting CenterThis is the status of your order. You will get it soon. Thanks for your support andunderstanding.八：海关问题，某些国家海关由于定期的严格检查或者罢工等问题造成邮件延误，建议及时和买家通知，及时的沟通让买家感觉你是一直在跟踪货物的状态，以免置之不理造成误会Hi there,According to the news from EMS in China, large quantity of mails to England is blocked by the custom due to the inspection. For the safety of the goods I suggest to send the goods after a few days. Is it ok with you？please let us know ASAP. ThanksRegards九：买家几天后还没有收到货物的询问，需要及时地与快递公司联系察看货物状态。
hi Ruiz ,we did send the package out on 2007-10-16,something's wrong happened with the shipping company ,and we have been contacting them till now .we called the package back and resent them ,the new tracking number is :111814176 it's shipped via TNT .Sorry for the trouble.十：货物收到后的询问Dear friend,How is the item? Are you happy with it? I hope we can do more business in the future.Best regards GerinaDear friend,I am very sorry to hear that. The damage must happen in transit. I always check it andmake sure everything is well before sending them out. I make sure giving you more discounts to make up when you buy from me next time. Thanks for your understanding.Best Regards Gerina十一：提醒买家给自己留评价,这是在交易结束后很重要的一环节Hi friend,Thanks for your continuous support to our store, and we are improving ourselves from service, quality, sourcing and so on. it will be appreciated if you can leave us a positive feedback ,it's a encouragement to us，if there's something you need ,don't hesitate to tellme .Best wishes。