酒店常用英语(9)
酒店英语术语大全
酒店英语术语大全酒店英语术语对于在酒店工作的员工以及与酒店服务相关的人员来说是非常重要的。
以下是一些常见的酒店英语术语及其解释：1.Reception (前台):2.1.Check-in: 入住2.Check-out: 退房3.Front desk: 前台4.Receptionist: 前台接待员5.Guest registration: 客人登记6.Room key: 房间钥匙7.Room number: 房间号码3.Rooms and Suites (客房和套房):4.1.Single room: 单人间2.Double room: 双人间3.Triple room: 三人间4.Quadruple room: 四人间5.Suite: 套房6.King size bed: 特大床7.Queen size bed: 大床8.Twin beds: 双人床9.Room service: 客房服务5.Dining (餐饮):6.1.Breakfast: 早餐2.Lunch: 午餐3.Dinner: 晚餐4.Buffet: 自助餐5.À la carte: 点餐6.Restaurant: 餐厅7.Waiter/Waitress: 服务员8.Menu: 菜单9.Wine list: 酒单10.Bill: 账单7.Housekeeping (客房清洁服务):8.1.Maid service: 客房清洁服务2.Room cleaning: 房间清洁3.Change towels: 更换毛巾4.Change sheets: 更换床单undry service: 洗衣服务6.Ironing service: 熨烫服务9.Concierge (礼宾服务):10.1.Concierge: 礼宾员2.Luggage storage: 行李寄存3.Porter: 行李员4.Taxi service: 出租车服务5.Limousine service: 豪华轿车服务6.Tourist information: 旅游信息11.Other Terms (其他术语):12.1.Safe deposit box: 保险箱2.Wake-up call: 叫醒服务3.Room rate: 房间价格4.Discount: 折扣5.Valet parking: 代客泊车服务6.Gym/Fitness center: 健身房/健身中心7.Spa: 水疗中心8.Business center: 商务中心这些只是一些常见的酒店英语术语，实际上酒店行业还有许多其他的专业术语和表达方式。
酒店前台常用英语
酒店前台常用英语一、酒店前台常用英语---信用卡相关酒店前台常用英语（一）1．您的信用卡是被ATM机吞了吗？Is your credit card swallowed by ATM?2．如果30秒之内不将卡取走，您的卡将会被ATM机收回。
Your credit card will be swallowed by ATM if you don’t retrieve it in 30 seconds.3．请您不要着急，出现这种情况我们可以帮助您联系ATM机的所属银行。
Don’t worry, we could contact the bank of the ATM for you.4．取卡需要您本人带着护照去银行办理。
To get you card back, you have to go to the bank with you passport.酒店前台常用英语（二）5．您可以联系信用卡的发卡银行询问情况。
You could contact the issuing bank for information.6．每天下午银行都会来人对ATM机进行维护，并补充现金。
The ATM is maintained by the staff of the bank every afternoon, and they will put money in it.7．您从ATM机中取出的本地货币是按当日汇率兑现的。
The local currency you withdraw from ATM is cashed in at the exchange rate of the day you withdraw it. 8．我们将从您的信用卡中要出2000元的授权作为押金。
Please give us the authorization of 2000 Yuan from your credit card as the deposit.9．请您想信我们酒店有着良好的信誉，您的信用卡授权我们将会取消。
酒店英语 unit 9 Check Out[新版].ppt
![酒店英语 unit 9 Check Out[新版].ppt](https://img.taocdn.com/s3/m/d0b5fe93cc175527072208e5.png)
• When checking out at the end of his stay, the guest should settle his bill. As most hotel bills are computerized today, the procedure should be accomplished very quickly and smoothly. The guest usually has paid a reservation deposit. If he has, the cashier should take the amount of his deposit out of the bill. If the guest settles his account in traveler's check, make sure that he countersigns the check in front of you. You should remind the guest to return his room key to the reception before he leaves the hotel.
Foreign Currency Exchange
( C= Cashier S= Mr. Smith )
C: Good afternoon, sir. Can I help you?
S: I’d like to change some US dollars and I’d like to know today’s exchange rate.
《酒店服务英语》—09 Maintenance Service维修服务
Unit 9 Maintenance Service 维修服务
(After a while)
• Repairman: It’s all right.6 Is there anything else I can do for you?7
• Guest: Yes, the light is not bright enough, either.8
Unit 9 Maintenance Service 维修服务
Dialogue 2
• Clerk: Good morning, Housekeeping Department. What can I do for you?
• Tom: The toilet is blocked and won’t flush properly.11 • Clerk: May I have your room number, sir?12 • Tom: 1208.
(T ) (1) In Dialogue 1, the repairman is from the Maintenance Department. (F ) (2) In Dialogue 1, there is something wrong with the door lock. (T ) (3) In Dialogue 1, the repairman can mend the TV himself. (F ) (4) In Dialogue 1, the light in the room is too bright. (T ) (5) In Dialogue 2, the toilet won’t flush properly. (T ) (6) In Dialogue 2, the clerk can’t repair the toilet by himself. (F ) (7) In Dialogue 2, Tom doesn’t need to use the bathroom at the moment. ( F) (8) In Dialogue 3, there isn’t anything wrong with the toilet. (T ) (9) In Dialogue 3, the water tap drips all night long. (T ) (10) In Dialogue 3, the guest can hardly sleep because of the water tap.
英语酒店常用语
酒店常用Have you a reservation 您预定过了吗May I know your name and room number 您能告诉我您的名字与房间号吗Here is your room key.给您房间钥匙;Please pay at the cashier's desk over there.请去那边帐台付款;Are these your baggage 这些是您的行李吗1．早晨好;中午好;晚上好; Good morning/afternoon/evening2．欢迎您光临我们饭店;Welcome to our Hotel3．旅游愉快吗Did you have a nice trip4．我是接待员/服务员;I am receptionist. waiter／waitress5．需要我帮忙吗What can l do for yon6．请稍等一会儿;Just a moment, please7．很高兴为您服务;I am always at your service8．希望您在这里住得愉快;I hope you will enjoy your stay with us here.9．对不起,给您添麻烦; I am very sorry to have caused you so much trouble10.如果您需要什么帮助,请及时告诉我; Just let me know if there is anything. I can do for you11．这边请;This way,please12. 请走这边;Would you care to step this way,please13．不客气; You are welcome／“Not at all／It“s my pleasure14．为宾客服务是我们的荣幸;It’s our pleasure to serve our guests15．您先请;请跟我来; After you．Follow me ,please.16．对不起,我马上就过来; Excuse me,I will be with you in a minute.17．能告诉我您的姓名吗May l have your name18．对不起,让您久等了Sorry to have kept your waiting19．您能填一下这张表吗Would you please fill in this form20．您如何付账,是现金还是信用卡How are you going to pay,in cash or by credit card21．对不起,我能进来吗Excuse me,may l come in22．一直往前走;向左转、向右转Go straight ahead．Turn left,turn right23．您可以坐这部电梯到客房You may go to your room by this elevator24．我马上为您查一下; Let me have a cheek for you.25．请坐; Take a seat．please26．我来为您指路;I’ll show you the way27．祝您旅途愉快; Have a good trip28．祝您生意兴隆; I wish you a good business29.欢迎您下次再来; You are welcome to stay with us next time30．希望再次为您服务;I am looking forward to serving you once again.基本待客英语一在正式的英语表现里,疑问基本句型可分为下列四种：1. May I ~2. Could you ~3. Would you ~4. Shall I ~只要理解这四种基本的句型,就可以处理大部分业务上的状况;1．自己要做什么事时,就使用May I ~May I have your name, please 请问尊姓大名May I have your check-out time, please 请问您什么时候结帐离开May I see your passport, please 请让我看一下您的护照好吗May I know your nationality, please 请问您的国籍是什么2．麻烦客人时,可使用Could you ~Could you fill out the form, please 请您填写这张表格好吗Could you write that down, please 请您写下来好吗Could you draft the fax, please 请您写下传真的草稿好吗Could you hold the line, please 请不要挂电话好吗3．询问客人的喜好或是做什么时,可使用Would you ~Would you like tea or coffee 请问您要喝茶还是咖啡Would you like to take a taxi 请问您要搭计程车吗Would you mind sitting here 请问您介意坐在这里吗只要在疑问词后加“Would you ~”,就可以提出大部分的询问;When would you like to visit Kunshan 请问您想要何时参观昆山When would you like to have lunch 请问您想在哪里用餐What time would you like to eat 请问您想何时用餐Who would you like to contact 请问您想和谁联络Which kind of room would you prefer 请问您喜欢哪一种房间How would you like to settle your bill 请问您的账单如何处理How long would you like to stay 请问您要逗留多久How many tickets would you like to buy 请问您要买几张票4．在提供建议协助、征求意见时,可使用Shall I ~ 或Would you like me to do ~ Shall I draw the curtains 请问需要我把窗帘拉上吗Shall I draw you a map 请问要我为您画一张地图吗Shall I make the reservation for you 请问要我为您安排预约吗二招呼语Good morning. 用于中午以前Good afternoon. 用于中午至下午六点以前Good evening. 用于下午六点过后在这些招呼语的后面接句子,例如：Good morning, sir. Are you checking-out 早上好,先生,请问您要退房吗Good afternoon, sir. Welcome to LI JIA Hotel. 中午好,先生,欢迎光临丽嘉酒店Good evening, Ms. May I help you 晚上好,小姐,请问我能为您服务吗后面也可以接上自己酒店名称、部门名称,如：Good morning, sir. This is the Front Desk. May I help you早上好,先生;这里是服务台,请问您需要服务吗三回答1.一般性的回答I see, sir. 我明白了,先生;Certainly, sir. 好的,先生;2.请对方再等一会儿Just a moment, please. 请稍等;Thank you for waiting. 您久等了,先生;I am very sorry to have kept you waiting. 很抱歉让您久等了;Could you wait a little longer, please 请您稍候好吗3.要麻烦客人或是拒绝客人的要求时拒绝客人时,不要一口回绝说“No.”,要委婉一些;I am afraid I can’t do that. 不好意思,我恐怕没办法那样做;Excuse me, sir. Please let me pass. 不好意思,先生,麻烦让我过一下;4.道歉如果是自己的错就说“I am sorry.”; 如果是公司的错,就说：“We are sorry.”;I am very sorry for the delay. 很抱歉延误了时间I am very sorry for the inconvenience. 很抱歉造成您的不便;I would like to apologize for the mistake. 为这个错误我深致歉意;5.客人对自己说“Thank you.”时回答You are welcome. 不客气;Thank you, sir. 谢谢您,先生;Thank you very much. 非常感谢您;6.交给客人某些东西时,可以说Here you are. 您要的东西在这里;Here is your room key. 这是您的房间钥匙;Here it is. 这是您的东西;7．当客人准备离开时,可以说：Have a nice day. 祝您有美好的一天;Please enjoy your stay 祝您住宿愉快;We hope to see you again soon. 希望不久能再次见到您;Thank you for staying with us. 谢谢光临;8. 当客人的英语难以理解时面对客人的疑问,不要只是一味地傻笑,或是一直说Yes, Yes.如果听不懂事,要向客人提出疑问,或是先向对方说“Just a moment, please.”, 然后请求他人协助; Pardon 对不起Pardon me 对不起I beg your pardon 对不起请再说一遍好吗Could you repeat that, please 请您重复一遍好吗9.当会话结束时结束电话中的对话时,不可以简单说“bye-bye”,最好说：Thank you for calling. 感谢您的来电;You are welcome, sir. 先生,不客气;We look forward to hearing from you. 我们静候您的佳音;Please contact me if you have any further questions. 如果您有任何其他问题,请和我联络;柜台服务B=行李服务员BellmanC=服务员ClerkH=客房服务员HousekeepingBC=领班Bell CaptainG=客人Guest尊敬的朋友们Distinguished/Honorable/Respected friends阁下多用于称呼大使Your Excellency我代表北京市政府欢迎各位朋友访问北京;On behalf of the Beijing Municipal government, I wish to extend our warm welcome to the friends who have come to visit Beijing.对您的大力协助,我谨代表北京市政府表示衷心的感谢;On behalf of the Beijing Municipal government, i wish to express our heartfelt thanks to you for your gracious assistance.在北京过得怎么样How are you making out in Beijing我一定向他转达您的问候和邀请;I'll surely remember you and your invitation to him.欢迎美商来北京投资;American businessmen are welcome to make investment in Beijing.欢迎多提宝贵意见;Your valuable advice is most welcome.不虚此行It's a rewarding trip您的日程很紧,我们的会见是否就到此为止;As you have a tight schedule, I will not take up more of your time.请代我问候王先生;Please remember me to Mr.Wang.感谢光临Thank you so much for coming.欢迎再来Hope you'll come again.欢迎以后多来北京Hope you'll visit Beijing more often.请留步,不用送了I will see myself out, please.多保重Take care祝您一路平安Have a nice trip愿为您效劳At your service为…举行宴会/宴请Host a dinner/banquet/luncheon in honor of …欢迎宴会Welcome dinner便宴Informal dinner午宴附有情况介绍或专题演讲等内容Luncheon便餐Light meal工作午餐Working luncheon自助餐Buffet dinner/luncheon答谢宴会Return dinner告别宴会Farewell dinner庆功宴Glee feast招待会Reception庆祝中华人民共和国成立四十五周年招待会Reception Celebrating the 45th Anniversary of the Founding of the People's Republic of China鸡尾酒会Cocktail party茶话会Tea party包餐/点餐Table d'hote/a la carte上菜Serve a courst您的位置在这里;Here is your seat.请入席Please have a seat.欢聚一堂Enjoy this happy get-together请随便Please yourself at home./Please enjoy yourself.请各位随意用餐;Help yourself please.您喝点什么What would you like to drink现在我提议,为了…和…之间的合作,为了…参议员的健康,干杯At this point, I propose a toast: to the cooperation between …And …, to the health of Senator…, cheers最后,我借主人的酒,提议为…干杯Lastly, taking up this glass of fine wine, I propose a toast to …请各位举杯并同我一起为所有在座的朋友们的健康干杯I'd ask you to raise your glass and join me in a toast ot the health of all our friends present here.敬您一杯Here's to you祝你健康To your health我要为此干杯I'll drink to that随量Whatever you like我失陪一会儿Excuse me for a minute.菜不好,请多多包涵Hope you enjoy yourself.女士们先生们,欢迎各位光临,演出很快就要开始了,请尽快就坐;Ladies and gentlemen, good evening. The concert/show would start soon. Please get yourself seated. Thank you.招待会现在开始;The reception will now begin.全体起立,奏国歌All rise please. For the P.R.C.National Anthem出席今天招待会的贵宾有…The distinguished guests paarticipating the reception are …现在请…讲话I have the honour to call upon …开幕式现在结束;This concludes the opening ceremony.隆重庆祝Grand celebration庆祝成立…一周年Celebrating the 1st Anniversary of the Establishment of …热烈祝贺第一届…锦标赛Hail the first FIFA of …值此节日之际致以节日的祝贺On the occasion of the season, I would like to extend season's greetings.祝您工作顺利、事业成功、身体健康、家庭幸福Wish you the very best of luck in your job, every success in your future endeavours, good health and a happy family衷心祝贺您当选…Hearty congratulations on your recent election as …举行会议/研讨会/大会/座谈会/学术报告会Hold ameeting/seminar/conference/forum/symposium赞助人/主办人/承办人/协办人Patron/sponsor/organizer/co-organizer举行谈判Enter into negotiation交涉Make representations with sb. On sth./deal with sb.事物性会谈Talks at working level对口会谈Counterpart talks议程项目Items on the agenda主题Theme议题Topic for discussion双方商定的议程Schedule mutually agreed upon开幕会议Opening session全体会议Plenary session开场白Introduction情况介绍Presentation小组讨论Panel discussion同有关单位磋商Hold consultations with the organizations concerned一轮会谈One round of talks决议Resolution谅解备忘录Memorandum of understanding现在开会;I declare the meeting open.请…发言;I invite the representative of …To take the floor.下面我给各位简要介绍一下北京的经济情况Now I would like to give you a brief overview of Beijing's economy.我的介绍完了,谢谢That's all for my presentation. thank you.我先说这么多;So much for my remarks for now.我要说的就是这些;That's all for what I want to say.您看是先谈原则问题呢,还是先谈具体问题I wonder if you would like to start with matters of principle or specific issues让我先谈一个问题;If you agreeWith your permission, let me start with one issue在谈那个问题之前我想对您刚才讲的话谈点看法;Before we turn to that issue, I wish to make a few comments/remarks on your presentation.您对此事怎么看呢I wish to benefit from your views on this matter./ What is your view on this matter / How do you see this matter我提议休会十分钟;I propose a ten-minute break.我想接着刚才的问题讲下去;I will pick up where we left off just now.对不起,我插一句;Sorry for the interruption but当然可以By all means.怎么都行Whatever you say.我没有异议;I have no objection.我方对这个问题有异议;We take exception to this question.我们高兴地看到…We note with pleasure that …这个日期贵方觉得合适吗I wonder if this date would be suitable for you不知你们上午谈的怎样I wonder how the meeting went this morning我方很希望贵方能尽早给予肯定的答复;We would greatly appreciate it if youcould give us your favourable and prompt commitment as soon as possible.请你们务必在8月1日前提出意向书;You are kindly requested to submit the letter of intent on the date no later than 1st August.纠缠这个问题;Entangle this issue.提倡节约Advocate/uphold thriftiness为了国家的繁荣For the sake of national property经受了时间考验的友谊给我留下了很深的印象;The time-tested friendship leave me a deep impression.切注视Keep close watch on促进密切合作Spur/promote intensive cooperation久仰I've heard so much about you.好久不见了Long time no see.辛苦了You've had a long day. You've had a long flight.尊敬的朋友们Distinguished/Honorable/Respected friends阁下多用于称呼大使Your Excellency我代表北京市政府欢迎各位朋友访问北京;On behalf of the Beijing Municipal government, I wish to extend our warm welcome to the friends who have come to visit Beijing.对您的大力协助,我谨代表北京市政府表示衷心的感谢;On behalf of the Beijing Municipal government, i wish to express our heartfelt thanks to you for your gracious assistance.在北京过得怎么样How are you making out in Beijing我一定向他转达您的问候和邀请;I'll surely remember you and your invitation to him.欢迎美商来北京投资;American businessmen are welcome to make investment in Beijing.欢迎多提宝贵意见;Your valuable advice is most welcome.不虚此行It's a rewarding trip您的日程很紧,我们的会见是否就到此为止;As you have a tight schedule, I will not take up more of your time. 请代我问候王先生;Please remember me to Mr.Wang.感谢光临Thank you so much for coming.欢迎再来Hope you'll come again.欢迎以后多来北京Hope you'll visit Beijing more often.请留步,不用送了I will see myself out, please.多保重Take care祝您一路平安Have a nice trip愿为您效劳At your service为…举行宴会/宴请Host a dinner/banquet/luncheon in honor of …欢迎宴会Welcome dinner便宴Informal dinner午宴附有情况介绍或专题演讲等内容Luncheon便餐Light meal工作午餐Working luncheon自助餐Buffet dinner/luncheon答谢宴会Return dinner告别宴会Farewell dinnerGlee feast招待会Reception庆祝中华人民共和国成立四十五周年招待会Reception Celebrating the 45th Anniversary of the Founding of the People's Republic of China鸡尾酒会Cocktail party茶话会Tea party包餐/点餐Table d'hote/a la carte上菜Serve a courst您的位置在这里;Here is your seat.请入席Please have a seat.欢聚一堂Enjoy this happy get-together请随便Please yourself at home.Please enjoy yourself.请各位随意用餐;Help yourself please.您喝点什么What would you like to drink现在我提议,为了…和…之间的合作,为了…参议员的健康,干杯At this point, I propose a toast: to the cooperation between …And …, to the health of Senator…, cheers最后,我借主人的酒,提议为…干杯Lastly, taking up this glass of fine wine, I propose a toast to …请各位举杯并同我一起为所有在座的朋友们的健康干杯I'd ask you to raise your glass and join me in a toast ot the health of all our friends present here.敬您一杯Here's to you祝你健康To your health我要为此干杯I'll drink to that随量Whatever you like我失陪一会儿Excuse me for a minute.菜不好,请多多包涵Hope you enjoy yourself.女士们先生们,欢迎各位光临,演出很快就要开始了,请尽快就坐;Ladies and gentlemen, good evening. The concert/show would start soon. Please get yourself seated. Thank you.招待会现在开始;The reception will now begin.全体起立,奏国歌All rise please. For the P.R.C.National Anthem出席今天招待会的贵宾有…The distinguished guests paarticipating the reception are …现在请…讲话I have the honour to call upon …开幕式现在结束;This concludes the opening ceremony.隆重庆祝Grand celebration庆祝成立…一周年Celebrating the 1st Anniversary of the Establishment of …热烈祝贺第一届…锦标赛Hail the first FIFA of …值此节日之际致以节日的祝贺On the occasion of the season, I would like to extend season's greetings. 祝您工作顺利、事业成功、身体健康、家庭幸福Wish you the very best of luck in your job, every success in your future endeavours, good health and a happy family衷心祝贺您当选…Hearty congratulations on your recent election as …举行会议/研讨会/大会/座谈会/学术报告会Hold a meeting/seminar/conference/forum/symposium赞助人/主办人/承办人/协办人Patron/sponsor/organizer/co-organizer举行谈判常用酒店英语词汇大全如下：Restaurant 酒店里面的称为餐厅,酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店Boutique hotel 精品酒店Resort 度假村King-size 特大号床Queen-size 大号床Twin beds 双床房Single bed 单床房Double room 双人间Single room 单人间Suite 套房Studio suite 公寓套房Adjoining room 相邻房Connecting room 连通房Executive Floor 行政楼层Bellboy 行李员Concierge 礼宾Receptionist 前台接待Reception/Front desk 前台Coach 旅游大巴Reservation 预订不是预定Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务,有时特指客房送餐服务Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务指的是傍晚的时候再次整理房间,使客人晚上睡的舒服Executive room 商务房Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住lobby 大堂Owner response: 业主回复Porter门房Hotel Concierge酒店礼宾部Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理Table Hostess餐桌女服务员Kitchen Hand; Kitchen Help;Kitchen Worker厨工Cook; Chef厨师Head Chef厨师长Cook炊事员Assistant Manager大堂副理Lobby Manager大堂经理Tourist Guide导游Sauce Cook调味汁厨师Restaurant Manager饭店经理Rooms Division Manager房务部经理Second Chef副厨师长Second Waiter副领班Trainee Manager见习经理Receptionist接待员Bar Operative酒吧服务员Hotel Accountant酒店会计Chief Accountant; Financial Controller酒店主管会计;财务总监Housekeeping Manager客房部经理Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员Head Waiter ;Captain领班Floor Attendant楼层服务员Travel Agent 旅游中介Doorman门童Pantryman配餐员Front Desk Manager前台经理Front Office Supervisor前台领班Front Office Manager前厅经理Assistant Front Office Manager前厅副理Cleaner清洁工Food Checker食品检验员Vegetable Cook蔬菜厨师Materials Manager物料经理Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理Assistant Banquet Manager宴会部副经理Banquet Manager宴会部经理Night Manager夜班经理Hotel Greeter迎宾员Reservation Manager预订部经理Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理Front Clerk; Reception Clerk总台接待员酒店岗位：客房预定room reservation客满fully booked房间种类types of rooms双人房double room标准房standard room双床房twin room高级房superior room豪华房deluxe room商务房executive room套房suite普通套房junior room高级套房senior suite总统套房Presidential suite朝南的房间a room facing south公寓套房studio room连通房connecting room相邻房adjoining room没有按预定抵店no show确认信letter of confirmation服务费service charge额外费用extra charge班车shuttle bus全价full price折扣价discounted price标准价rack rate优惠价special price免费complimentary rate特大号床king-size bed大号床queen-size bed推迟postpone空房Vacancy/vacant room取消cancel/cancellation更改change预定book/reserve自动门automatic door登记入住check in结帐check out一件行李a piece of baggage/luggage 背包shoulder bag纸箱cardboard box手提箱briefcase汽车行李箱luggage trunk送行李send up填写fill out名牌name tag夜床服务turn –down service 打扫房间make up稍稍整理tidy up洗衣项目laundry items加快服务express service核对check包间private room菜单menu套餐set menu定满了fully booked租rent计划表schedule推举recommend酒店内设施adapter 连接器brief ease 公文包out of order 坏了coupon奖券Food Mall 食品街Ancient Culture Street古文化街fire sprinkler 灭火喷淋coat hanger 大衣架pillow 枕头heating control 加热控制ice tongs 冰夹chair 椅子bedside table 床头桌ceiling light 顶灯luggage stand 行李架swimming bag游泳袋power socket 电源插座note pad 记事簿shoe basket鞋篮ice bucket 冰桶security latch安全门dry cleaning docket 干洗单breakfast menu 早餐菜单light switch 灯开关air conditioner vent 空调排风口pillow case枕套coffee table 咖啡桌wall paper 壁纸hair dryer 吹风机standing lamp 地灯valet stand 衣物架switch 开关desk chair 与书桌配套的椅子laundry docket 洗衣单Do Not Disturb Sign 请勿打扰牌DND sign请勿打扰牌chest of drawers 带抽屉的柜厨sheer curtains 纱窗帘desk lamp 台灯television cabinet 电视柜single bed 单人床double bed 双人床desk书桌dusting 去尘toilet brush 马桶刷子refuse bag 废物袋mopping 拖地scrub 檫洗dustpan and brush 簸箕和刷子detergent 清洁剂vacuum cleaner 吸尘器mop 拖把shampoo 洗发水soap 香皂bath foam 浴液sewing kit 针线盒moisturizer 润肤露shower cap 浴帽shoehorn鞋拔shoe shine檫皮鞋Bedside lamp 床头灯smoke detector 烟感器wardrobe 衣柜television guide电视指南Please Make Up sign 请收拾房间牌PMU sign 请收拾房间牌slippers拖鞋drapes 布帘ceiling屋顶Laundry docket 洗衣单window sill 窗台shopping bag 购物袋bookshelf 书架ground floor 英底,层,一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor 英二楼,美一楼folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor 英三楼,美二楼spring 弹簧cushion 靠垫,垫子socket 插座,插口sitting room 起居室voltage 电压floor 楼层,地板carpentry 总称木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器酒店前台用语：market price 市价cashiers desk 兑换处coin 硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign 动签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房spare 形多余的postpone 动延期cancel 动取消travelers cheque 旅行支票pay 动付款fill 动填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge 动收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房reasonable 形合理的cash 动兑换keep 动保留、保存bank draft 汇票accept 动接受procedure fee 手续费fill in the form 填表酒店的种类：Designed hotel 设计酒店boutique hotel 精品酒店certified hotel for tourism 旅游定点旅馆family hotel 家庭旅馆B&B: 经济型酒店resort hotel 度假区酒店酒店部门：电脑部E.D.P.市场营销部sales & Marketing Division销售部Sales Department公关部Public Relation Department预订部Reservation Department客务部Room Division前厅部Front Office Department管家部Housekeeping Department餐饮部Food & Beverage Department康乐部Recreation and Entertainment Department 工程部Engineering Department保安部Security Department行政部Rear-Service Department商场部Shopping Arcade其他：Oriental Plaza: 东方新天地Forbidden city:故宫High-speed wireless internet: 高速无线上网Owner response: 业主回复Expatriates/ expats:外籍人士/外籍员工F&B:餐饮Mansion/ service-apartment:酒店式公寓English tea:英式红茶/英式下午茶CTS:中国旅行社Prepaid cell: 预付型手机Toiletries: 洗漱用品Morning call 唤醒服务。
酒店专用英语
(1) Accommodation (住宿)：提供的给予睡觉休息的场所。
(2) Adjoining Room (邻近房)：指两间房间近连在一起。
(3) Advanced Deposit (订金)：客人为了确保能有房间而提前支付给酒店一笔直按金。
(4) Advance Payment（预付金/押金）：按照酒店财务规定和有关规定，前台服务员要求客人预先支付房费和不可预测费用的付费方式，如现金担保、信用卡预授权。
(5) Amenity（致意品）：指酒店免费向住店客人提供的一些礼品，如水果、鲜花或饮品等。
(6) Arrival(到店)：指客人入住酒店的抵店，如：Arrvial Date。
(7) Average Daily Room Rate（平均房价）：指所有住房的平均价格，它是前台的一个常用术语。
即ADR.。
(8) Block (预告锁房)：指为了把某间房能够保留下来，而提前把此房间在某日锁起来，使其在该时间段显示被占用，有利于控制房间的预售。
(9) Cancellation (取消)：指客人取消订房。
(10)Check-In：指客人登记入住酒店，包括机场登机手续也是同样的叫法。
(11)Check-Out：指客人结账离开酒店。
(12)Complimentary(免费)：指由总经理批准提供给某个客人的不需要收费的房间，即COMP。
(13)Confirmation (确认)：指酒店发给订房客人的一种十分详细的订房书而协议，承认客人在将来的某一天有权居住在本酒店。
另，机票中的往返票，连程票，在中转途中要求做位置的Confirmation，否则航空公司有权取消该位置而转售他人。
(14)Connecting (连通房)：指两间房中间有一扇门连通起来的房间。
(15)Corporate Rate (公司合同价)：指与酒店有协议而提供给公司的客人的房间价格，这类价格通常为特别价，且保密。
(16)Credit Card (信用卡)：指由银行签发的一种可以作为交易的卡片，代替现金支付的凭证。
酒店常用英语单词
常用英语1、酒店常用词汇1、客房部housekeepingdepartment/dept.2、客房设施roomfacilities3、标准客房（单、双人房）standardroom(single,doubleroom)4、豪华单、双人客房deluxesingle/doubleroom5、商务套房businesssuite6、豪华套房deluxesuite7、总统套房presidentialsuite8、大床king-sizebed9、两张标准床twinbeds10、门door11、门把手doorhandle12、锁lock13、防盗眼/猫眼spyhole/spyeye14、衣柜wardrobe15、衣柜滑门wardrobeslidingdoor16、衣柜灯wardrobelight17、衣架hanger18、西装架suithanger19、裙架skirthanger20、裤架trousershanger21、衣镜dressingmirror22、保险箱safebox23、小冰箱/小酒吧minibar24、酒柜cocktailcabinet25、行李架baggagerack26、写字台writingtable27、梳妆台dressingtable28、抽屉drawer29、电视机TVset(TV:television)30、遥控器remotecontrol31、咖啡桌coffeetable32、椅子chair33、安乐椅easychair34、床垫mattress35、床头板headboard36、床头柜bedsidecupboard37、挂画picture38、电话telephone39、文具用品stationery40、活页夹folder/file41、圆珠笔ballpen42、铅笔pencil43、信纸writingpaper44、信封envelope45、服务指南servicedirectory46、电话索引telephonedirectory47、电视节目指南movieguide48、宾客意见书guest’sevaluation49、深圳市导游图guidemapofShenZhen50、酒店简介hotel’sbriefintroduction51、房价表roomrates/roomtariff52、客房物品配置单/赔偿价格单roomequipmentpricelist53、饮料单roomdrinklist54、记事本memo55、台灯desk/tablelamp56、床头灯bed-sidelamp57、落地灯floorlamp58、壁灯walllamp59、挂灯/吊灯pendantlamp/hangingpendant60、吸顶灯ceilingfittinglamp61、应急灯emergencylamp62、卧具Linen63、床罩bedcover(doublepeople双人，individual单人)64、枕套pillowcase65、枕头/枕芯pillow66、床垫罩单fittedsheet67、床单flatsheet68、毛毯blanket69、鸭绒被comforter70、被子quilt71、地毯carpet72、大巾/浴巾bathtowel73、中巾/毛巾towel74、细巾/手巾handtowel75、地巾/脚巾floortowel/bathmat76、浴巾架towelrack77、毛巾架towelbar78、防滑垫skidproofmat79、浴室、卫生间bathroom,toilet80、抽式面巾纸facialtissues81、浴缸bathtub82、浴帘showercurtain83、莲蓬头showerhead84、水龙头tap85、电吹风hair-dryer86、镜子mirror87、插座/多功能插座socketmulti-functionsocket88、剃须刀shaver/razor89、牙刷toothbrush90、牙膏toothpaste91、梳子comb92、香皂soap93、枧盅/肥皂碟soapdish94、洗发液shampoo95、沐浴液bathfoam96、浴帽showercap97、漱口杯garglecup98、洗脸盆washbasin99、玻璃杯glass100、杯垫coaster101、抽水马桶toilet/watercloset102、马桶水箱watertank103、厕纸toiletpaper(arollof…一卷)104、厕纸架toiletpaperholder105、卫生袋sanitarybag106、拖鞋slippers(apairof…一双)107、亮鞋擦shoeshine108、针线包sewingkit109、烟灰缸ashtray110、窗帘curtain111、滑动窗slidingwindow112、礼品袋presentbag113、洗衣袋laundrybag114、洗衣单laundrylist115、干洗及烫衣单dry-cleaningandpressinglist 116、烫衣板ironingboard117、熨斗iron/flatiron118、送餐服务roomservice119、早餐门牌doorknobmenu120、茶叶tea121、红茶blacktea122、乌龙茶oolongtea123、茉莉花茶jasminetea124、绿茶greentea125、咖啡coffee126、咖啡伴侣coffeemate127、糖sugar128、盖杯liddedcup129、袋泡茶teabag130、冷水壶coldwaterkettle/pot131、热水壶thermosbottle132、汤匙spoon133、碟子plate134、托盘tray135、饮料drink136、可口可乐coca-cola137、喜力啤酒Heneikenbeer138、百威啤酒Budweiserbeer139、清凉茶grassjellydrink140、椰子汁coconutmilk141、矿泉水mineralwater142、粒粒橙snappyorange143、红牛redbulldrink144、“请勿打扰”牌donotdisturb145、门框doorframe146、开关switch147、空调airconditioner148、温度调节器temperatureadjuster159、空调排格airconditionervent160、烟雾感应器smokesensor161、自动洒水器sprinkler162、垃圾桶wastebasket163、紧急出口emergencyexit164、服务按钮/铃bellbutton/callbutton165、赔偿compensation166、免费freeofcharge167、早餐卷breakfastvoucher168、泡茶maketea169、铺床makeabed170、中国日报ChinaDaily171、投诉complaint172、处理投诉settleacomplaint173、无烟楼层nosmokingfloor174、微笑服务smilingservice175、身份证identitycard/IDcard176、护照passport177、留言leaveamessage178、贵重物品valuables179、楼层服务台floorstation180、楼层服务员chambermaid/floorattendant181、楼层领班roomsupervisor182、电梯elevator/lift183、胶水glue184、剪刀scissors(apairof…一把)185、变压器transformer186、拉开窗帘drawthecurtains187、拉上窗帘drawbackthecurtains188、照相机camera189、叫醒服务wake-upcall/morningcall190、健身设备fitnessfacilities191、健康秤/体重计bathroomscales192、加床extrabed193、折叠床/弹簧床Foldawaybed/springbed/rollawaybed 194、标准床Standardbed二、酒店客房术语SpecialTerms1、脏房VD--------vacantdirty2、空房VAC-------vacantroom3、实房OCC-------occupiedroom4、退房C/O------checkout5、入住C/I------checkin6、待修房OOO------outoforder7、酒店占房HU-------houseuse8、重锁DL-------doublelocked9、请勿打扰DND------donotdisturb10、贵宾VIP------veryimportantperson11、外宿OOT------outoftown12、重要贵宾VVIP-----veryveryimportantperson。
【酒店】酒店基本实用大全英语
酒店的中文解释基本解释1. [public house]∶喝酒的地方2. [hotel] 〈方〉∶较大而设备好的旅馆酒店的英文翻译1.a wineshop; a public house; a liquor shop（一）酒店餐厅英语酒店餐厅英语（一）Plate盘子Dish碟子菜盘Saucer茶碟Bowl碗Soupbowl汤碗Soupplate汤盘Soupcup汤杯Dessertplate点心盘Cheeseplate奶酪盘Fingerbowl洗手盅酒店餐厅英语（二）Cutlery刀叉餐具Tableknife餐刀Carvingknife切肉用的餐刀Fishknife切鱼刀Butterknife黄油刀Fruitknife水果刀Cakeknife切蛋糕刀酒店餐厅英语（三）Fork叉子Dessertfork点心叉Soupladle汤勺（长把）Soupspoon汤匙Dessertspoon点心匙Coffeespoon咖啡勺Teaspoon茶勺Breadbasket面包篮酒店餐厅英语（四）Sugarbowl糖罐Milkjug奶罐Buttercontainer黄油罐Butterdish黄油盘Cruststand调味品架Crust酱油醋瓶Pepperbox胡椒面盒Pepperbottle胡椒面瓶餐具:酒店餐厅英语（五）coffeepot咖啡壶coffeecup咖啡杯papertowel纸巾napkin餐巾ablecloth桌布tea-pot茶壶teaset茶具teatray茶盘caddy茶罐酒店餐厅英语（六）dish碟plate盘saucer小碟子ricebowl饭碗chopsticks筷子soupspoon汤匙酒店餐厅英语（七）knife餐刀cup杯子glass玻璃杯mug马克杯picniclunch便当fruitplate水果盘toothpick牙签酒店餐厅英语（八）盘Plates餐盘Plate椭圆形盘ovalplatter 蔬菜盘vegetabledish 色拉盘saladplate调味盘relishdish甜点盘dessertplate 水果盘fruitplate垫盘serviceplate托盘tray酒店餐厅英语（九）碗Bowls饭碗ricebowl汤碗soupbowl甜食碗dessertbowl 色拉碗saladbowl瓷碗porcelainbowl搪瓷碗enamelbowl（二）酒店客房英语酒店房态英语（一）1、VC（Vacant Clean ）空房2、VD（Vacant Dirty）走客房3、OD（Occupied Dirty）未做住客4、OC（occupied clean）已做住客5、O.O.O (Out Of Order)待修房6、ECO (Estemated Check Out)预计退房7、NS（No Smoking）无烟房8、S/O (Slept Out)外睡房9、D/L (Double Lock)双锁房酒店房态英语（二）10、DND (Do Not Disturb)请勿打扰11、MUR(Make Up Room)请即打扫12、RS (Refuse Service)拒绝服务13、N/B (No Baggage)无行李14、L/B (Light Baggage)少行李15、VIP（Very Important People）重要客人16、LSG(Long Staying Guest)长住客17、C/O (Check Out) 结帐18、C/I (Check In)入住标准双人间（ST）标准单人间（SK）豪华双人间（DT）豪华单人间（DK)商务套房（JS）1.酒店客房英语---不要太顾及文法针对情况应对作答俗语说“熟能生巧”只要多听多讲多练习，自然能说得很流利。
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320) How much do you want to convert?
您想换多少钱？
321) Would you please endorse this check?
请在这张支票上签个字好吗？
322) Please count the money.
请把这钱数一下。
323) We have different kinds of accounts here. Which kind would you like to open? 我们这儿有各类帐户，您想开那一种？
324) Would you like a deposit account or a current account?
您想存定期，还中活期？
325) How do you want to send this letter?
您想如何邮寄这封信？
326) Ordinary mail or air mail?
您寄普通邮件，还是航空邮件？
327) Normally it takes about one week for an air-mail letter to reach America.
通常情况下，航空邮件到达美国需要大约一个星期。
328) Your letter is overweight and you have to pay one yuan more.
你的信超重，你得再付一块我。
329) What does this parcel contain?
这个包裹里包的什么东西？
330) What’s in side this parcel?
这包裹里是什么？
331) Do you want to register this letter?
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你想寄信挂号信吗？
332) You need a box to send these bottles.
寄这些瓶子需要一个箱子。
333) Whom do you wish to speak to?
你相同谁讲话？
334) Which call do you wish to place first?
你想先打哪个电话？
335) Do you have the number ad the name of the called party?
你有被叫方的号码与名字吗？
336) May I know your name and your telephone number?
我可以知道您的名字和电话号码吗？
337) Please hold the line. I’ll put you through in a minute.
请拿好电话，马上就可以为您接通。
338) I’m sorry the extension is busy just now.
对不起，电话分机刚才占线。
339) I’m sorry the line to Paris is very heavy this morning.
对不起，今天早上巴黎的线路很忙。
340) Please take a seat. I’ll let you know when the call comes.
请坐，电话来了我会叫您的。
341) Would you like to postpone or cancel your call?
您随后打电话，还是不打了？
342) Mr.Wilson,New York is on the line. Go ahead,please.
威尔逊先生，纽约接通了，请讲吧！
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343) You will not be put down through until this afrernoon.
到今天下午你的电话才能接通。
344) Please put down your name,address and telephone number at the bottom of the form.
请将您的名字、地址、电话号码写在这张表的下面。
345) That’s altogether 26 words. And the charge is …
总共26个字，共计费……。
346) Will you please fill in this laundry sheet?
你将这张洗衣单填写一下好吗？
347) What color do you want your coat dyed into?
我想将你的大衣染成什么颜色？
348) We’re terribly sorry that your shirt was damaged.
十分对不起你的衫衣给弄坏了。
349) How about this table over there?
那边那张餐桌可以吗？
350) I’m sorry. We’re rather full tonight.
对不起，今晚我们这儿客满。
351) How about this beef dish?
这道牛排怎么样？
352) What about the soup?
这个汤怎么样？
353) Would you like any drink?
喝点什么吗？
354) We have rice, noodles,steamed bread and jiaoai for your choice.
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我们在大米、面条、馒头和饺子供你选择。
355) What would you take for dessert?
你想要点什么甜点？
356) What liquor do you prefer?
你喜欢什么饮料？
357) Would you like something stronger?
来点度数高的酒好吗？
358) What are you going to have?
你想要点什么？
359) We have different kinds of strong drinks here for your choice.
我们有各种不同烈性酒供你选择。
更多英语学习方法：商务英语学习/study-business.html
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