(完整版)民航客舱英语课件Unit9MealService
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民航地勤英语 U-9
Dialogue – Domestic Passengers(1)
ቤተ መጻሕፍቲ ባይዱ国内旅客
Read the following dialogues with your partner and finish the exercise below: Setting：Mr. Wang and his team are going to the Luggage Claim Area.
Have you ever experienced a delayed flight? What would you do if your connecting flight were delayed? How can you find a hotel in a city you’ve never been to?
Business English
If you have a lot of luggage, you can use luggage trolley for free or choose trolley service. In order to prevent your luggage from being mistakenly taken, airport personnel will check your luggage tag/number at the entrance. Your cooperation is highly appreciated.
Business English
formalities of departing or arriving for passengers
A: Luggage Claim
B: Security Check
F: Luggage Check-in and Issue Boarding Pass
乘务英语课件
初级乘务英语
南航新疆分公司培训部 王映辉
课程目标
• 掌握飞机上及工作中常用的词汇。 • 练习正确的发音。
• 能运用英语作简单的交谈、会话。
考 核
口试、课堂表现
考核
口试：会话
Pair work on P8, P19, P26, P30, P34, P47 and Group work on P40 (1,2,3,4 without 5)
• Attend preflight briefings by the captain to learn about expected weather conditions, special passenger problems, etc. • Check passenger cabin and galleys before passengers board to see that all supplies, safety equipment, and food are on board and in place.
• Make announcements over public address system regarding weather, altitude, estimated flight time, etc. • Demonstrates use of safety equipment.
the Working Environment of Cabin Attendants galley first class business class economy class cabin door lavatory 厨房 头等舱 商务舱 经济舱 舱门 卫生间
A Safety
• Cabin safety check
南航新疆分公司培训部 王映辉
课程目标
• 掌握飞机上及工作中常用的词汇。 • 练习正确的发音。
• 能运用英语作简单的交谈、会话。
考 核
口试、课堂表现
考核
口试：会话
Pair work on P8, P19, P26, P30, P34, P47 and Group work on P40 (1,2,3,4 without 5)
• Attend preflight briefings by the captain to learn about expected weather conditions, special passenger problems, etc. • Check passenger cabin and galleys before passengers board to see that all supplies, safety equipment, and food are on board and in place.
• Make announcements over public address system regarding weather, altitude, estimated flight time, etc. • Demonstrates use of safety equipment.
the Working Environment of Cabin Attendants galley first class business class economy class cabin door lavatory 厨房 头等舱 商务舱 经济舱 舱门 卫生间
A Safety
• Cabin safety check
民航客舱服务英语课件unit
little bit 有一点 It’s a little bit cold here. Prepare for 准备 I am preparing for my exam. prefer 喜欢 I prefer tea to coffee. Out of the stock 没有了 Instead 替代的 I offer you a blanket instead.
Have
That’s
all. 就这些(口语短语)
oral practice 4
A：我已经等了15分钟了，怎么回事呢！ B：很抱歉拖延了你的饮料，我可以知道你点 了什么吗？ A：我点了一杯咖啡。 B：是黑咖啡还是白咖啡？ A：白的，不加糖。
Some explanation：
A:我的包不见了。 B：你放在哪里了？放在行李架上或其他什么 地方了吗？ A：我放在座位旁边了。可能掉到地上了，但 我找不到了。 B：不要急，我保证你能找到的。找到了吗？ A：哦，找到了。它就在凳子的下面，多谢了 、
Sentence patterns Hello! Welcome aboard! What ‘s up? What’s happening?
民航客舱服务实用英 语Fra bibliotek刘霞Main idea：
New
words and expressions: Dialogues: Sentence patterns: Act out:
Some explanation：
It’s
time for``` 是· · · 的时间了 We have prepared```我们准备了· · · We have prepared some drinks and desserts for guests. Which would you like? 你喜欢什么啊？
Have
That’s
all. 就这些(口语短语)
oral practice 4
A：我已经等了15分钟了，怎么回事呢！ B：很抱歉拖延了你的饮料，我可以知道你点 了什么吗？ A：我点了一杯咖啡。 B：是黑咖啡还是白咖啡？ A：白的，不加糖。
Some explanation：
A:我的包不见了。 B：你放在哪里了？放在行李架上或其他什么 地方了吗？ A：我放在座位旁边了。可能掉到地上了，但 我找不到了。 B：不要急，我保证你能找到的。找到了吗？ A：哦，找到了。它就在凳子的下面，多谢了 、
Sentence patterns Hello! Welcome aboard! What ‘s up? What’s happening?
民航客舱服务实用英 语Fra bibliotek刘霞Main idea：
New
words and expressions: Dialogues: Sentence patterns: Act out:
Some explanation：
It’s
time for``` 是· · · 的时间了 We have prepared```我们准备了· · · We have prepared some drinks and desserts for guests. Which would you like? 你喜欢什么啊？
(完整版)民航客舱英语课件Unit9MealService
牛排的成熟度介绍
一分熟牛排（rare）：牛排内部为血红色且内部各 处保持一定温度
三分熟牛排（medium rare）：内部为桃红且带有相 当热度
五分熟牛排（medium）：牛排内部为粉红且夹杂 着浅灰和综褐色，整个牛排都很烫
七分熟牛排（medium well）：牛排内部主要为浅 灰综褐色，夹杂着粉红色
oyster [‘ɔistə] 牡蛎 lobster [’lɒbstə] 海水龙虾
sauce [sɔ:s] 酱汁; 调味汁 peanut [‘pi:nʌt] 花生
Flavor ['fleɪvə] 口味
vanilla [və‘nilə] 香草味的 strawberry [’strɔ:bəri] 草莓味 apple juice 苹果味果汁 pineapple [‘paɪnæpl] 菠萝味
D3(A passenger wants to try Chinese delicacies). CA: We're going to serve lunch now. Would you please pull
down the tray table? PAX: I don't know how to do it. CA: I’ll set it up for you. There you are. PAX Thanks. What's the main dish. Miss? CA: It's beef with a mushroom sauce. PAX: Oh. no beef for me. How is the salmon cooked? PAX: Oh, no, I don’t like poached salmon. I 'd like something
民航专业英语unit9
Section A: Speaking
Relevant Announcements
Ladies and gentlemen, The “fasten seat belt” sign has been turned off. However, for your safety, we
strongly recommend you to keep your seat belt fastened while seated. Now, I will tell you where the cabin equipment locate and how to use them. Your seat-back can be reclined by pressing the recliner button on your armrest. The reading light, call button,and air flow are located above your seat. Airsickness bags are in the seat pocket in front of you.
Section A: Speaking
Words and Phrases
symptom
n.
swallow
v.
relieve
v.
effective
adj.
turbulence
n.
disinfect
v.
wound
n.
bleed
v.
painful
adj.
stand
v.
症状 吞咽 缓解 有效的 颠簸 将……消毒 伤口 流血 疼痛的 忍受
Lavatories are located in the front and rear of the cabin. Smoking is strictly prohibited on board.
最新民航客运服务英语会话PPT课件
艾灸：产后恢复的福星，一次调理正 产过程，可以增加女性10年的免疫力 以推迟更年期的到来!
如果产后缺乏正确调理，可使产妇产 疼痛、头痛、胃部不适、睡眠欠佳、 关节痛等不适症状的发生率大大增加 从此成为“病根儿”，影响今后的生
灸世传奇秉承古老灸疗治病求本的原 用现代科技手段研制成功的中医灸疗 于人体各个部位和穴位，操作简便， 一撕，一贴即可享受中医带来的神奇
谢谢观赏
Hale Waihona Puke 民航客运服务英语会话灸世传奇：产后调节 方法
艾灸可以助女子怀孕。随着怀胎十月 一朝分娩别以为万事大吉了。伴随产 的更大考验是，身体恢复，情绪调整 适应宝宝到来的各种情况。
女子一生都应该与艾相伴，在这个人 大阶段更是应该用艾守护好自己。常 妈妈们诉苦：我的病都是在坐月子的 下的！可见产后调理对女性的重要性
女性以气为本，以血为用。而分娩是 烈的生理过程，分娩中大量的出血和 疼痛往往会损伤人体的气血。
从中医学的角度而言，产后元气大损 骤亏，百脉空虚，又多瘀血，故有 虚多瘀” 的说法。
艾灸作为一种外治方法，能起到温经 活血化瘀、散寒除湿、补益气血的作 用艾灸方法进行产后调理，可以有效 妇的诸多不适症状。
unit9 机上特殊乘客服务
Section A: Speaking
Relevant Announcements
Ladies and gentlemen, The “fasten seat belt” sign has been turned off. However, for your safety, we
strongly recommend you to keep your seat belt fastened while seated. Now, I will tell you where the cabin equipment locate and how to use them. Your seat-back can be reclined by pressing the recliner button on your armrest. The reading light, call button,and air flow are located above your seat. Airsickness bags are in the seat pocket in front of you.
Section A: Speaking
Situational Dialogues
Situation: A passenger gets himself cut on his hand during turbulence. (P=Passenger, F=Flight Attendant) P: Help! F: What happened? P: I fell over and hurt myself in the lavatory during the turbulence. F: You’ve got some cuts on your right hand. Let’s disinfect your wound by medical alcohol and stop bleeding. It may be painful. Can you stand this? P: Oh, my gosh! F: Good, the bleeding is controlled. Now I’ll get your wound dressed. Is it much better now?
民航客舱服务英语教程课件
➢boarding card =boarding pass
登机牌
e.g.： Excuse me. May I see your boarding pass/card?
打扰一下，我可以看一下您的登机牌吗？
luggage 【英国英语】行李= baggage 【美国英语】行李 carry-on luggage 随身携带的行李 hand luggage 手提行李 luggage rack 行李架 luggage tag 行李牌 trunk （旅行）大衣箱
Welcome aboard!
Can you guess what the flight attendants say to the passenger?
Excuse me, can I help you? Excuse me. May I help you to put your baggage?
5. overhead rack = overhead compartment
=overhead bin
舱顶行李架
6. valuable
下机时请带好您的贵重物品。 Please take your valuables with you when deplane(下飞机）.
7. emergency exit 紧急出口
possible onboard emergencies. 5. Assign and ensure proper handling of special passengers
and meals.
Introduction to Cabin Services
1. Check personal make-up and appearance. 2. Self-introduction 3. Introduction of flight duties 4. Introduction of flight routes 5. Emphasize the importance of the cabin safety
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全熟牛排（well done）：牛排内部为褐色
rare
(烤肉)嫩的
well done
(烤肉) 熟的
Self-check
一成熟？ 三成熟？ 五成熟？ 七成熟？ 全熟？
Self-check
Besides the main dish, what else can passengers be served?
•beverages •Appetizer •salad •dessert •snacks
"虾，固有一死，或死于麻辣，或死于蒜蓉。”
时值夏初，正是小龙虾肥美时候。无论家庭餐桌，还 是酒店宴席，亦或是夜宵大排档，小龙虾当仁不让地 成为了中国人现在这个时候最受欢迎的美食，没有之 一！
小龙虾???????? crayfish/crawfish: 小龙虾
Group Work
1.What can passengers be served in the meal service on the airplane ?
2.What is the sequence(顺序) of meal service?
Main dish, snacks，salad
，dessert, appetizer, beverages
Proper Terms
snack [snæk] 快餐，小吃 main dish 主食 dessert [di‘zɜ:t] 餐后甜点 appetizer [’æpitaizə] 开胃菜Group NhomakorabeaWork
What are the main dishes in the meal service ?
Province,China.
Self-introduction
&Age 2.Hobbies
3.Personalities
What kind of person are you ?
Competent /confident
Industrious /independe
nt
Loyal
Responsible
小龙虾实用表达
1. Chinese people are crazy about crawfish. 中国人酷爱吃小龙虾。
牛排的成熟度介绍
一分熟牛排（rare）：牛排内部为血红色且内部各 处保持一定温度
三分熟牛排（medium rare）：内部为桃红且带有相 当热度
五分熟牛排（medium）：牛排内部为粉红且夹杂 着浅灰和综褐色，整个牛排都很烫
七分熟牛排（medium well）：牛排内部主要为浅 灰综褐色，夹杂着粉红色
When is the proper time to serve meal in the airplane ?
Common Sense about Steak
Do you know the degrees of steak doneness?
How do you like your steak? --问牛排的成熟度？
民航客舱服务实用英语
Civil Aviation Cabin Service Practical English
Unit 9 Meal Service
By Claire(曾红)
About Me
Name: Zeng Hong/ Claire Age: Secret Academic Diploma: Bachelor Degree Major: English Email:849540705@ Address:No.66,East St.Xiangcheng Dist.Xiangyang City,Hubei
oyster [‘ɔistə] 牡蛎 lobster [’lɒbstə] 海水龙虾
sauce [sɔ:s] 酱汁; 调味汁 peanut [‘pi:nʌt] 花生
Flavor ['fleɪvə] 口味
vanilla [və‘nilə] 香草味的 strawberry [’strɔ:bəri] 草莓味 apple juice 苹果味果汁 pineapple [‘paɪnæpl] 菠萝味
Appetizer 开胃菜,冷盘
•pate [peɪt] 鱼酱，肉酱;
Proper Terms
delicacy [’delikəsi] 美味佳肴
catering[’keitəriŋ] company 配餐公司
Proper Terms
short haul flight 短途航班
long-haul flight 长途航班 haul [hɔ:l] V&N 拖，拉
民航客舱服务实用英语
Civil Aviation Cabin Service Practical English
Unit 9 Meal Service
By Claire(曾红)
Contents
1.Warming up 2.Proper terms 3.Dialogues in the text book 4.Exercises 5.Announcements 6.Supplementary reading 7.Having some fun 8.Homework
lobster海产龙虾
各种小龙虾别称
小龙虾在澳洲叫做： yabbies: 小龙虾
因为小龙虾生活在沼泽里，所以也被叫做： mudbugs: 小龙虾
“虾”在美国和英国也有不同的说法： shrimp（US） prawn（UK）
麻辣小龙虾： spicy crawfish 蒜香小龙虾： garlic crawfish 清蒸小龙虾： steamed crawfish 十三香小龙虾： 13-spice crawfish
Main Dish主食
•beef
•chicken
•fish
•pork
•steak[steɪk] 牛排
•lamb[læ m] 羊羔肉
•rice •sausage['sɒsɪdʒ] 香肠
•noodles •spaghetti[spə'ɡeti]意 大利面
salmon ['sæmən] 三文鱼 sandwich ['sænwitʃ] 三明治
rare
(烤肉)嫩的
well done
(烤肉) 熟的
Self-check
一成熟？ 三成熟？ 五成熟？ 七成熟？ 全熟？
Self-check
Besides the main dish, what else can passengers be served?
•beverages •Appetizer •salad •dessert •snacks
"虾，固有一死，或死于麻辣，或死于蒜蓉。”
时值夏初，正是小龙虾肥美时候。无论家庭餐桌，还 是酒店宴席，亦或是夜宵大排档，小龙虾当仁不让地 成为了中国人现在这个时候最受欢迎的美食，没有之 一！
小龙虾???????? crayfish/crawfish: 小龙虾
Group Work
1.What can passengers be served in the meal service on the airplane ?
2.What is the sequence(顺序) of meal service?
Main dish, snacks，salad
，dessert, appetizer, beverages
Proper Terms
snack [snæk] 快餐，小吃 main dish 主食 dessert [di‘zɜ:t] 餐后甜点 appetizer [’æpitaizə] 开胃菜Group NhomakorabeaWork
What are the main dishes in the meal service ?
Province,China.
Self-introduction
&Age 2.Hobbies
3.Personalities
What kind of person are you ?
Competent /confident
Industrious /independe
nt
Loyal
Responsible
小龙虾实用表达
1. Chinese people are crazy about crawfish. 中国人酷爱吃小龙虾。
牛排的成熟度介绍
一分熟牛排（rare）：牛排内部为血红色且内部各 处保持一定温度
三分熟牛排（medium rare）：内部为桃红且带有相 当热度
五分熟牛排（medium）：牛排内部为粉红且夹杂 着浅灰和综褐色，整个牛排都很烫
七分熟牛排（medium well）：牛排内部主要为浅 灰综褐色，夹杂着粉红色
When is the proper time to serve meal in the airplane ?
Common Sense about Steak
Do you know the degrees of steak doneness?
How do you like your steak? --问牛排的成熟度？
民航客舱服务实用英语
Civil Aviation Cabin Service Practical English
Unit 9 Meal Service
By Claire(曾红)
About Me
Name: Zeng Hong/ Claire Age: Secret Academic Diploma: Bachelor Degree Major: English Email:849540705@ Address:No.66,East St.Xiangcheng Dist.Xiangyang City,Hubei
oyster [‘ɔistə] 牡蛎 lobster [’lɒbstə] 海水龙虾
sauce [sɔ:s] 酱汁; 调味汁 peanut [‘pi:nʌt] 花生
Flavor ['fleɪvə] 口味
vanilla [və‘nilə] 香草味的 strawberry [’strɔ:bəri] 草莓味 apple juice 苹果味果汁 pineapple [‘paɪnæpl] 菠萝味
Appetizer 开胃菜,冷盘
•pate [peɪt] 鱼酱，肉酱;
Proper Terms
delicacy [’delikəsi] 美味佳肴
catering[’keitəriŋ] company 配餐公司
Proper Terms
short haul flight 短途航班
long-haul flight 长途航班 haul [hɔ:l] V&N 拖，拉
民航客舱服务实用英语
Civil Aviation Cabin Service Practical English
Unit 9 Meal Service
By Claire(曾红)
Contents
1.Warming up 2.Proper terms 3.Dialogues in the text book 4.Exercises 5.Announcements 6.Supplementary reading 7.Having some fun 8.Homework
lobster海产龙虾
各种小龙虾别称
小龙虾在澳洲叫做： yabbies: 小龙虾
因为小龙虾生活在沼泽里，所以也被叫做： mudbugs: 小龙虾
“虾”在美国和英国也有不同的说法： shrimp（US） prawn（UK）
麻辣小龙虾： spicy crawfish 蒜香小龙虾： garlic crawfish 清蒸小龙虾： steamed crawfish 十三香小龙虾： 13-spice crawfish
Main Dish主食
•beef
•chicken
•fish
•pork
•steak[steɪk] 牛排
•lamb[læ m] 羊羔肉
•rice •sausage['sɒsɪdʒ] 香肠
•noodles •spaghetti[spə'ɡeti]意 大利面
salmon ['sæmən] 三文鱼 sandwich ['sænwitʃ] 三明治