(十)高考英语应用文写作--投诉信
高考英语书面表达投诉信写作高分必背(黄金模版经典范例)
高考英语书面表达投诉信写作高分必背（黄金模版经典范例）A letter of complaintPassage structure:提出问题---说明具体情况---提出解决问题的办法投诉信通常包括以下几个方面的内容：说明投诉的原因并表示遗憾；实事求是地阐述问题发生的经过，切记不要夸大其词；指出问题引起的后果；提出批评及处理的意见或敦促对方采取措施，或者提出所希望的赔偿以及补救方式。
组织提纲时要遵循“三步走”的写作规律：第一段：表明来信所要投诉的问题，尽可能做到客观礼貌，给读信人留下好印象。
应该记住读信人不一定就是错误的责任人，他的合作对事情的最终圆满解决有着非常重要的作用。
第二段：写明投诉的原因、问题的经过及产生的后果。
可以说具体的理由，也可以说问题的具体体现方式。
第三段：提出解决方案，不需展开。
这段应体现书信的礼貌原则，可以用类似“如果你能……，我将十分感激”这样的表达方式。
还要注意做到公平、公正。
Useful sentence patterns1. I am writing to complain about…\ I am writing to make a complaint about…\I am writing to express my dissatisfaction about…2. There is something wrong with…I bought. For one thing, ..…; for another thing …3. I can hardly bear \tolerate …any more.4. I hope you can consider my suggestions and improve the situation5. I trust you will take this matter seriously and make an effort to prevent the recurrence of this kind.6. I would like to have a refund(退款) or a replacement（更换）as soon as possible.段尾常用语：(1)It would be highly appreciated if you could…(2)I believe you will take my complaints seriously and…(3)I hope you will give due attention to this matter.(4)I would like to get this matter settled by the end of this month.(5)I could not be more satisfied if you can kindly…(6)I would appreciate it very much if you could…第一篇Samples假设你是李华，你新买的某外国品牌MP3出了故障，现你写信到其公司反映问题：购买日期：上个月故障：一周前屏幕坏了，看不见屏幕内容已跟当地销售商家投诉，但其不能解决要求：更换一台新的，如不行则要求退货，拿回货款。
投诉信英语作文（通用5篇）
投诉信英语作文投诉信英语作文（通用5篇）在学习、工作或生活中，大家都写过作文，肯定对各类作文都很熟悉吧，作文根据体裁的不同可以分为记叙文、说明文、应用文、议论文。
那么问题来了，到底应如何写一篇优秀的'作文呢？以下是小编为大家收集的投诉信英语作文（通用5篇），希望能够帮助到大家。
投诉信英语作文1Dear Sales Manager,This letter is a complaint concerning the actions of one of your salespersons.On Tuesday,May 5,20xx,around 2 P.m,I went to your store to look for a T-shirt.When I asked a salesperson Ms.Wang for help in finding my size,she informed me that she was busy and I would have to find one myself.I explained that the reason why I came to her was that I couldnt find one.She then said in a rude tone that if I couldnt find one,it meant that the store didnt have it,and that I needed to look somewhere else.I felt that Ms Wang was rude.I hope that you will look into the matter.I shop frequently at your store and I look forward to a more pleasurable shopping experience next time.投诉信英语作文2Dear Sir or Madam,I,as a devoted customer of your online shop,am writing the letter to file my dramatic complaint about the poor quality of your E-book and the poor attitude of your server.The detailed problems are as follows.To begin with,there is something wrong with screen of the E-book,which has been broken deliberately or unintentionally.In addition,it does not work occasionally,which hamper using ordinarily.Most importantly,the product does not comply with your descriptionpreviously both in style and faculty.Most importantly,servers response of not providing refund and exchange a new one makes me overwhelmed with outrage.I would appreciate it if you could refund or exchange a new one for me.Im looking forward to your reply at your earliest convenience.Yours sincerelyLi Ming投诉信英语作文3Dear Editor,I am writing this letter to reflect some problems I came across recently and.appeal to the improvement of the service industry.This weekend I bought an English-Chinese dictionary in a bookstore near my home since its cover is elaborately designed.But when I went home and read carefully,I found that the several pages of the dictionary have been cracked and befouled.What is worse,the misprints spread everywhere in the dictionary and seriously affect my comprehension.Since there was such damage and misprint to the dictionary,I went to the bookstore to require for a replace.But to my surprise,the staff of the bookstore turn down my request rudely and even denied the poor quality of the dictionary.It goes without saying that todays face-paced and market-oriented economy calls for much higher standard for service industry.However,to my regret,many of the commercials fail to achieve this standard and the quality of the staff needs to be improved.Its self-evident that the poor quality of practitioners in the service industry will not only deeply disappoint customers but also hamper the development of our countrys economy.As a result,I expect your newspaper to appeal to the service industryto attach more importance to the service improvement.Thank you for your attention!Sincerely yours,Sam投诉信英语作文4Dear Customer Service Representative,I am writing to comp[ain about the bad delivery service of your company.The IBM Desktop computer we ordered from your store two weeks ago finally arrived yesterday.There were not any signs of damage to the packing case at all,but when we opened it,we found,much to our surprise,that the back cover had been cracked and the screen had been scratched.In view of this,I have decided to make a formal complaint against your delivery service.I sincerely hope that you will replace this computer as soon as possible.If this is not possible,I will have no alternative but to insist on a full refund.I would appreciate anything you can do to help us in this matter.Yours truly,(Signature)投诉信英语作文5Dear Manager,Two weeks ago,I was walking along the street when I saw your a traffic advisement and I stepped into your shop.Dont find the domestic advice.Persuaded by your salesmans sweet words,I spent 20xxYuan and bought a fridge.When I took the new fridge home.I couldnt wait a minute and make it work once.Everything went on quitely well until yesterday.I open the door of fridge as usual,however,a wave of hot smell air is pronounced.The newly-bought fridge didnt produce cold but hot air.The foodcooler has gone bad.Nothing can be worse NET.I hope you can do with the matter ASAP.My telephone number is 5256745.I am waiting for your reply.A consumer.Angel。
高考英语应用文---投诉信、咨询信的写作
高考英语应用文---投诉信、咨询信的写作第一篇：高考英语应用文---投诉信、咨询信的写作投诉信的写作开头: I am sorry to trouble you but I am afraid that I have to make a serious complaint.中间: 阐述问题发生的经过和引起的结果。
结尾: I would be very grateful if you could look into the matter seriously as soon as possible.And I am looking forward to an early reply.咨询信的写作开头：说明写信的目的我是……，暑期计划去做...。
如果您能告知一些必要的信息，我将不胜感激。
I am a …and planning to...this summer.I would be grateful if it’s so kind of you to gi ve me some essential information.中间：询问详情(1)首先，您能向我介绍一下……情况吗？First, could you please tell me something about your …?(2)其次，我想要知道...。
Second, I wonder if/whether/特殊疑问词+陈述语序的从句.(3)我也想要知道...！I would also like to know if/whether/特殊疑问词+陈述语序的从句.(4)如果你能告诉我..., 我将不胜感激。
I would be much obliged to you if you let me know....结尾：表示谢意，期盼回复如果您能回复，我将感激不尽。
I will appreciate it very much if you can give me a reply.第二篇：应用文写作——抱怨信、投诉信应用文写作——抱怨信、投诉信(A Letter of Complaint)应用文写作：抱怨信、投诉信在当今商品经济时代，商品买卖活动非常普遍。
应用文写作--投诉信
四级应用文写作投诉信1. 模板Topic（标题）Date Dear , （信件启首）○1I am . （写信人的身份）○2Here I am writing to you to call your attention to some problems about . （表述抱怨/投诉的内容）○3For one thing, . （说明存在问题之一）○4For another, . (说明存在问题之二)○5 Besides, . (说明存在问题之三)○6. (指出事物的重要性)○7So it is urgent to take measures to . (点明解决问题的紧迫性)○8I do hope . (表达本人的愿望)○9Thank you very much. (结束语)Sincerely yours,Signature(信件结尾和签名)2. 示例(真题)Direction s: Suppose you were Li Ming. Write a complaint letter following the outline given below in Chinese:1．表明写信的目的2．说明投诉的内容，对旅行社提供的服务表示不满3．表达自己的意愿【背诵范文】A Complaint Letter to a Travel AgencyMay 26,2010 Dear Mr. Wang,I was one of your customers who joined the program to Hainan in your travel agency during the spring holiday. However, the trip that I experienced was quite different from what you had promised. I am writing to express my disappointment about the services you provided.My disappointments are mainly based on the changed courses without announcement, the false publicity, and the forced consuming. Firstly, I was expected to see some beautiful scenic spots printed on the pamphlets. However, I did not see any of them at all. Besides, the five-starred hotel that you had described to me turned out to be shabby but expensive. Moreover, the bus took us to some shopping malls where we were informed that we could leave only after making some purchases there.I think it is high time you realized the importance of credits in business. I'm expecting some compensation from you and I will really appreciate it. Otherwise, I will have no other choice but to take legal action.Sincerely yours,Li Ming【亮点词汇】disappointment n.失望announcement n.通知pamphlet n.宣传册shabby a.破旧的compensation n.补偿【文章点评】文章第一段表明写信目的，作者在跟一家旅行社去海南旅游回来后，向旅行社表达了自己对服务的不满。
投诉信范文10篇英语作文
投诉信范文10篇英语作文1. I am writing to express my dissatisfaction with the poor quality of the product I recently purchased from your company. The product arrived damaged and did not meet the specifications as stated on your website. I am extremely disappointed and would like a refund or a replacement as soon as possible.2. I am writing to bring to your attention the rude and unprofessional behavior of your staff at your store. When I visited last week, I was met with a complete lack of respect and was treated with disregard. This kind of customer service is unacceptable and I demand an apology and assurance that this will not happen again.3. I am writing to complain about the constant delays and cancellations of flights by your airline. It is incredibly frustrating to have my travel plans disrupted time and time again. I expect better service and compensation for the inconvenience caused.4. I am writing to express my disappointment with the poor quality of the food served at your restaurant. The dishes were tasteless and lacked freshness. I had expected a much better dining experience and I hope you can address this issue to maintain your reputation.5. I am writing to express my concern about the noise pollution caused by the construction work happening near my apartment. The constant drilling and hammering isdisrupting my daily life and affecting my sleep. I request that you take immediate action to minimize the noise and inconvenience caused to residents.6. I am writing to complain about the excessive fees charged by your bank. The hidden charges and high interest rates are unreasonable and unfair. I urge you to review your fee structure and provide more transparency to your customers.7. I am writing to bring to your attention the poor maintenance of the public park in our neighborhood. Thelack of cleanliness and broken facilities make it impossible to enjoy the space. I request that you allocate resources to improve the park and make it a pleasant environment for everyone.8. I am writing to express my dissatisfaction with the internet service provided by your company. The slow connection and frequent outages are hindering my work and causing frustration. I expect a reliable and efficient internet service and request that you address this issue promptly.9. I am writing to complain about the misleading advertising of your product. The claims made in your advertisements are not accurate and do not reflect the actual performance of the product. I demand an explanation and a refund for false advertising.10. I am writing to express my disappointment with the poor customer service I received at your hotel. The staff was unhelpful and unresponsive to my needs. I expect better service and a more pleasant stay in the future.。
英语高考作文模板投诉信
英语高考作文模板投诉信Complaint Letter Template for English College Entrance Examination。
Dear Sir or Madam,。
I am writing to express my dissatisfaction with the recent English college entrance examination. As a student who has diligently prepared for this important test, I was deeply disappointed by the quality of the exam and the unfairness of some of the questions.First and foremost, I found the difficulty level of the exam to be extremely high. Many of the reading comprehension passages were overly complex, making it difficult for students to fully understand and answer the questions. Additionally, the vocabulary and grammar sections were filled with obscure and rarely-used words and structures, which did not accurately reflect the language skills that students are expected to have at this level. As a result, many students, including myself, struggled to complete the exam within the given time frame, leading to unnecessary stress and anxiety.Furthermore, I was dismayed by the lack of diversity in the topics covered in the exam. The reading passages and essay prompts predominantly focused on Western culture and history, neglecting the rich and diverse cultural heritage of other regions. This not only puts non-Western students at a disadvantage but also fails to promote a more inclusive and global perspective in education.In addition to the content of the exam, I also want to address the issue of fairness. It has come to my attention that some of the questions in the listening section were poorly recorded, making it difficult for students to hear and comprehend the information. This technical flaw unfairly penalized students who were unable to accurately hear and answer the questions, leading to an unjust assessment of their language abilities.Moreover, I was shocked to discover that there were errors in the answer key provided by the examination board. This oversight has caused confusion and frustrationamong students who were confident in their responses, only to find out that their answers were marked as incorrect due to the inaccuracies in the answer key.In conclusion, I urge the examination board to address these issues and take necessary measures to ensure that future English college entrance examinations are fair, inclusive, and accurately reflect the language skills and knowledge of the students. It is crucial that the examination process is transparent, unbiased, and supportive of all students, regardless of their background and linguistic abilities.I hope that my concerns are taken seriously and that appropriate actions will be taken to rectify the shortcomings of the recent English college entrance examination.Yours sincerely,。
高考英语应用文写作 抱怨信投诉信【解析 模板 范文】
应用文写作：抱怨信、投诉信在当今商品经济时代，商品买卖活动非常普遍。
在日常生活中，人们常会遇到对所购商品质量或售后服务不满意的情况，这时可以写投诉信(A Letter of Complaint )求得解决。
投诉信与普通书信的格式基本相同。
但要注意的是，写投诉信的目的是为了求得一个解决问题的办法而不是为了泄愤，因此写信时一定要注意态度诚恳、直截了当。
一、一封投诉信应包括三个最基本的方面：1.投诉内容。
一般放在信的开头。
常用的表达法有：I am writing to you about... which I received/bought ...I am going to complain about ...I am sorry to have to return with this letter... which I received/bought...2.投诉原因。
一般讲述对商品质量或售后服务不满意的地方。
常用的表达法有：When we checked..., we noticed...When I took... out of the bag and examined... closely, I found...When I unpacked... and tried to use it, it did not work.3.希望得到的结果。
常用的表达法有：Please let me know what you intend to do in this matter.I am returning... under separate post and look forward to receiving a full refund of...In view of the inconvenience that this has caused, I feel you should...二、具体细节1 / 8①首段：注意客观礼貌a. 自我介绍;b. 引出投诉内容c. 表明目的要求。
应用文书信之投诉信(写作方法+常用句式+限时训练+高分范文)
应用文书信之投诉信(Letter of Complaint)（一）投诉信结构①首段：注意客观礼貌a. 自我介绍；b. 引出投诉内容c. 表明此信目或要求。
②主体：展开说明投诉原因、具体理由或后果，注意内容充实，符合交际习惯。
a.详细说明情况，中肯提出问题；b.提出改进建议，表明希望如何解决；c.拓展题目内容，尤其要强调问题不解决所带来的后果。
③尾段：提出解决方案，不用展开，注意公平公正、礼貌原则。
a.表达强烈愿望，希望上述问题得到迅速恰当的解决；b.有时可就问题的解决限定时间；c.对有关人员的努力表示感谢；d.希望尽快得到满意答复。
（三）语言上的遣词造句第一部分：提出抱怨并表示遗憾套语：(1) 很抱歉打扰您，但我必须郑重提出投诉。
I am terribly sorry to trouble you but I am afraid that I have to make a serious complaint.(2) 我很遗憾地告诉你投诉有关…….的事由。
I am sorry to tell you that there is a sound cause to complain about …(3) 我真的很讨厌抱怨，但最近有一件事情确实令人烦心。
I really hate to complain, but one thing is really disturbing now.第二部分：阐述问题发生的经过套语：(1)I ordered an Oxford Dictionary of Contemporary English a week ago. Apart from the delayed delivery, many pages in the dictionary are missing and some of the pages are reversed, which are totally unacceptable to me.(2)There is a problem that the battery needs recharging after a mere 2 hours of use. As a result, I need to carry my charger with me when I go out for a day.第三部分：指出问题引起的后果套语：(1) 噪音影响我的睡眠，使得我在上班时间无法集中精力。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
高考英语应用文写作-投诉信
第一段：
自我介绍+背景+目的
I am one of your customers.I ordered a 产品on your website ，which has become a terrible
headache for me.I am writing to express my disappointment .
第二段：
反映问题
Ifeel sorry to trouble you，but I'm afraid that I have to make acompliant.The main problems are as follows.
First of all, 问题一there is something wrong with…
Besides,问题二We are grateful to find that it cannot work normally.
To make matters worse, 问题三which made me
It is necessary for me to …
解决方案
I'm so sorry to have received such poor service，and I believe I have every right to ask you to deal with this problem.I hope that you either return my money or deliver a new 产品to me.I'd like to be informed of the process of your dealing with my complaint.
第三段：
我感激：I will be appreciate it if you look into this case.
I'm waiting for a reasonable explanation and expecting an early reply.
【小试牛刀】
假设你是李华，你购买了一部某外国公司生产的手机，因有质量问题，要求该公司更换。
请根据下列要点，用英文写一封电子邮件。
要点
1.问题:手机不响铃，不能发短信
2.该产品已售完，无法更换型号新，无配件，无法维修。
3.要求:公同应尽快予以更换。
参考词汇:配件spare part
【参考例文】
I am one of your customers.I ordered a mobile phone on your website on 20 Apr, 2020，which has become a terrible headache for me.I am writing to express my disappointment .
I feel sorry to trouble you，but I'm afraid that I have to make acompliant.The main problems are as follows. First of all,the mobile phone does not ring and messages cannot be sent out. Besides，all the mobile phones of the same model were sold out, so it is impossible for me to exchange a new one. To make matters worse,here are no Spare parts available, and therefore, it cannot be fixed at the local store A mobile phone is a very important tool in my daily life.I contacted the saleswoman but the problem of my mobile phone could not be effectively solved.I'm so sorry to have received such poor service，and I believe I have every right to ask you to deal with this problem.I hope that you either return my money or deliver a new one to me.I'd like to be informed of the process of your dealing with my complaint.
I will be appreciate it if you look into this case. I'm waiting for a reasonable explanation and expecting an early reply.
Sincerely yours,
Li Hua。