IATF16949 外审 可能会问最高管理者的问题 (Questions to TOP)

IATF16949审核可能会问到最高管理者（也有可能是管代）的问题1.公司的经营计划；The company's business plan;Yes, we have for year 2017 and 2018.2. 公司的经营计划是如何编制的（制订计划的依据）？质量目标有没有考虑到计划中？根据总公司的规定？根据过往的实际、行业的水平、市场的需求等参考要素，包含质量目标（如：内部质量成本）2.What’s the company's business plan based on? IF The company's business plan comtain qualityobjectives?According to the regulations of the general company? The quality objectives (such as internal quality cost) are included in the reference elements of past reality, industry level, and market demand.3. 公司的相关方有哪些？具体有什么要求和期望？如何满足相关方的期望？我司进行过相关方识别评审活动，详见《相关方与期望要求识别表》、《相关方需求与期望评审表》What are the needs and expectations of company's interested parties? What are the specific requirements and expectations? How to meet the expectations of the parties concerned?How to meet it?We have conducted relevant party identification and review activities, including the relevant party and expectation requirements identification form, the relevant party's requirements and expectations assessment table.4. 如何理解公司的环境（介绍一下）？How to understand the environment of the company?我司进行过公司环境分析详见SWOT分析。

--john5. 公司面临哪些风险和机遇？针对这些风险和机遇有没有制订什么措施？What are the risks and opportunities that the company faces? Are there any measures to deal with these risks and opportunities?我司进行过风险和机遇评审活动，针对风险和机遇制作了《风险和机遇分析表》We have conducted risk and opportunity assessment activities and made the "risk and opportunity analysis list" for risks and opportunities.6. 公司为达成目标，制订了什么样的激励措施？有没有对目标进行定期的评审？What incentive measures have been made by the company to achieve its goals? Is there a regular review of the target?人力资源部制定了一系列的员工激励措施来促使公司目标达成，我们每月会回顾KPI指标的完成情况。

The human resources department has set up a series of employee incentives to achieve the goal of the company. We will review the completion of the KPI indicators each month.7. 公司的客户有哪些？这些客户的特殊要求是什么？如何获取客户的特殊要求？如何将客户的要求转化为公司内部的要求？公司主要的客户是SGM&CJLR，SGM的客户特殊要求是《上汽通用汽车对供应商质量要求的规定》；CJLR的客户客户特殊要求是《供应商质量要求手册》8. 针对体系的变更是如何管理的？How to manage the change of quality system?除了IATF16949转版外，公司目前没有体系方面的变更，但策划了相应的变更流程，针对顾客及其要求的变更、公司组织架构、公司管理层或者公司所处的内外部环境等方面，一旦发生变更会进行相应的措施，如职责权限重新分配，体系文件重新调整，经营环境重新策划等。

In addition to the IATF16949 transition, the company has no system change, but the change planning process, internal and external environment for our customers and their requirements change, organizational structure, management of the company or the company's, once a change occurs will be the corresponding measures, such as the authority of re allocation system the file to re adjust the operating environment, re planning.9. 组织的质量方针是什么？是如何制定出来的？制定的依据是什么？有书面的质量方针吗？是否沟通到组织的全体员工吗？What is the quality policy of the organization? How did it come out? What is the basis for making? Do you have a written quality policy? Do you communicate to all employees of the organization?我司的质量方针是玛汀瑞亚致力于Martinrea is dedicated to maintaining a Quality Culture with：运用精益工具进行持续改进Continuous improvement using lean tools使用积极主动的绩效评估Using proactive performance measures主导产品和制程创新Leading product and process innovations组建团队以解决问题Team based problem solving利用文件化系统Utilizing documented systems激励员工参与Rewarding employee involvement超越客户期望Exceeding customer expectations制定依据martinrea honsel 的愿景以及集团总部给予的要求。

我司新员工培训的内容中包含质量方针内容，并且在一些公开场合进行悬挂宣传如走廊、食堂。

10. 组织的质量目标有哪些？是否包含组织总目标？各职能部门目标和各个层级的目标？制定质量目标的依据是什么？目标是否可以测量？制定的质量目标是否在期限内达到？制定的质量目标是否符合顾客的期望？What are the quality objectives of the organization? Does it contain the overall organizational goal? The objectives of the functional departments and the goals at all levels? What is the basis for making quality goals? Can the target be measured? Are the quality goals set up within the deadline? Are the quality goals set up in accordance with the expectations of the customers?质量目标包括：“内部质量”“外部质量”“顾客抱怨”“售后问题”“及时反馈率”等，包含组织总目标。

我司质量目标分解到各个部门，制定目标依据过往实际和集团公司要求，指定的目标我司会定期评审制定纠正预防措施。

我们持续满足顾客要求。

The quality objectives include: "internal quality", "external quality", "customer complaint", "after-sale problem", "timely feedback rate", etc., including the overall organizational goals. Our quality objectives are decomposed to all departments, and the objectives are set out according to past requirements and group requirements. Our company will regularly review and formulate corrective and preventive measures. We continue to meet the demands of our customers.11. 最高管理者如何理解以顾客为中心的理念？是通过什么途径，什么方式了解顾客的满意度？对于顾客不满意项是如何处理的？我司的愿景中有一条customer is king 我们把它作为公司的核心文化进行推行，每年我们会分发供应商调查表调查顾客的满意度，对于顾客的抱怨、退赔以及服务等要求，我们致力于第一时间解决整改答复顾客。