商务英语试题库progresstest3.doc
BEC第三辑test3真题(试题仅阅读部分)及参考答案
这是我根据文库里的一份资料单独整理出来的BEC第三辑TEST3，可能又不完整及缺漏之处，望大家能够理解。
谢谢! PART 11 This businessman has successfully targeted a different group of consumers.2 With careful forward planning, this businessman is helping the company survive a difficult period.3 The company is now more open to change because of this businessman's way of thinking.4 This businessman has made and implemented certain decisions despite opposition to them.5 This businessman has achieved some success by misleading people about his intentions.6 The abilities of this businessman were previously doubted by the company that employs him.7 This businessman is admired for his ability to manage a number of business interests.'Businessman of the Year' AwardA :James King: Chief Executive of Fentons FinanceKing was nominated for the quality of his leadership, with the judges claiming that the Fentons Finance boss is almost revered by his team. He is credited with reinventing Fentons Finance - revitalising its culture of inflexibility, removing outdated pre-merger barriers and playing a brilliant tactical game. He led everyone to believe he was opposed to large mergers and then jumped on the Westcombe Bank opportunity at just the right moment. History will be the judge, but for now the markets consider King to be a star.B Keith Nash: Chief Executive of Hamley's SupermarketsNash took over as CEO when Hamley's systems and distribution were out of date and the brand badly needed freshening up. He began refocusing the brand at the higher quality end of the food market and launched several own-brand initiatives for the health conscious. As a result, the share price has gone up nearly 80 per cent. This should be extremely satisfying for Nash, who had left the retailer in 1986, disappointed after failing to secure the top job.C Jorge Marquez: Chairman of the Kenwick GroupMarquez was a popular choice for his achievements at Kenwick. The judges say he has been courageous in pushing through the appointment of controversial or inexperienced chief executives to companies within the group, and then sponsoring them as they transformed their businesses. He operates as a 'virtual' chairman, without a permanent office in any one company. He phones his CEOs regularly, and several of them have acknowledged the vital contribution he makes to their effectiveness. Everyone is impressed at how he also finds the time to be chairman of two other large companies.D Richard Jenkins: Finance Director of Centron AdvertisingLabouring in the shadow of a high-profile boss can sometimes draw attention away from the finance director, and the judges considered it was high time Jenkins got that attention. The CEO may be the public face of Centron, but Jenkins is the one who makes it run smoothly. Behind the scenes, he is constantly demonstrating that budgets and forecasts are what is needed to make a company successful, particularly now that the advertising market has been hit by recession. It is largely thanks to him that Centron is in much better shape than its rivals.Part 2(这个可能分段有错误)Setting up an appraisal schemeAppraisals can be a wonderful opportunity for your staff to focus on their jobs and make plans to develop their unused potential. (0) ..........So, if you have decided that an appraisal scheme should be set up in your company, you need to establish some formal procedures and make some decisions before you begin. Even if your company already has a scheme, you need to consider what you want to achieve and how you are going to do this.First of all, you need to decide on your key objectives and the real purpose of your scheme.(8).............A scheme should never be introduced at a time of redundancies, or simply for profit or competitive edge, because this will create fear and alienate staff. The next step is to decide how the scheme can most successfully be managed. It is essential that all senior staff are committed to the process and willing to make a positive contribution.The person given responsibility for designing the scheme and the appraisal forms needs to have knowledge of all roles within the organisation. He or she must also be aware of employees' potential needs. (9).............It should be someone who is trusted and whom staff will turn to if they are concerned about their appointed appraiser or the appraisal interview. The design of the scheme should indicate who will be appraising whom. This needs great tact and sensitivity. First, remember that no manager can effectively appraise more than seven or eight people. It is equally important to remember that, if significant numbers of staff are appraised by someone they dislike, or by a person whose values they do not share, the success of your scheme may be threatened.(10) ............. So bear this in mind from the beginning and, if necessary, establish an appeals procedure.Having decided on your policy and who will appraise which members of staff, you need to communicate this in the simplest possible way. Avoid lengthy documents - few people will read them. (11).............Most organisations choose a person's line manager to be the appraiser. This can be seen as an opportunity or a threat, so be ready to consider alternatives if necessary.Once you have established the appraisal process, make sure that appraisal interviews take place at a convenient time, and ideally on neutral ground. It should be borne in mind that some appraisals may involve the disclosure of confidential information. (12) .............These will show the decisions that were taken during the interview and will also indicate any new performance targets that have been agreed.A It is important to select a manager who can deal effectively with any suspicions staff may have about appraisals.B Such a measure can also reduce insecurity and unite staff in recognising the positive elements of appraisal.C Having even one staff member in such a position may affect how others respond to the process.D Ideally, this should be to provide a supportive framework that aids staff development.E Simply make sure that staff know who will appraise them and why, and what form the interview will take.F It is therefore important to decide who will have access to written records of the appraisal.G They can also be a means of getting the best out of staff, both as individuals, and as team members.PART 3(这个可能分段也有错误)SHEER GENIUS - OR A W ASTE OF TIME?Encourage your original thinkers and live with their strange habits, says Alan Worthin. If one of your research staff announced that he had worked out a way to propel a vehicle on a cushion of air, would you tell him to concentrate on something practical, or suggest taking it further? If a member of your development team asked if she could come in late because she had her best ideas at 3 am would you insist that she is in the office at 9 am like everyone else?Current business wisdom is that companies need creative, innovative people to beat competitors. The reality is that companies have always needed new ideas to survive and progress, but in the past they weren't particularly good at encouraging the people who produced them.Original thinkers don't always fit easily into the framework of an organisation. However, the advice from managing director, John Serrano is, 'Get rid of the dull people and encourage the unusual ones'. Essentially, he believes that companies need to learn how to manage their original thinkers in order to ensure that the business profits from their contribution. He also says, 'Original thinkers often find it difficult to drive change within the organisation, so they resign, feeling angry and disappointed. It is essential to avoid this.''You can't recognise original thinkers by the way they look,' says Ian Freeman. An apparently ordinary exterior can conceal a very creative thinker.' His consultancy, IBT Personnel, has devised a structured way to identify original thinkers. 'We define employees as champions, free-wheelers, bystanders and weak links, and most original thinkers come into the category of free-wheelers. They may miss deadlines if they become involved in something more interesting. They are passionate and highly motivated but have li ttle or no understanding of business directions and systems.'Headhunter George Solomon also thinks original thinkers have their disadvantages. 'They may have a bad influence within an organisation, especially given the current management trend for working in teams. The original thinkers themselves may be unaware of any problem, but having them around can be disruptive to colleagues. who have to be allowed to point out when they are being driven crazy by the original thinkers' behaviour.' Yet, in his opinion, the 'dream team' in any creative organisation consists of a balanced mixture of original thinkers and more practical, .realistic people.So, having identified your original thinkers, how do you handle them? One well-known computer games company has a very inventive approach. 'We encourage our games designers by creating an informal working environment,' says director Lorna Marsh. 'A company cannot punish risk-takers if it wants to encourage creativity. Management has to provide support, coaching and advice - and take the risk that new ideas may not work. Our people have flexible working hours and often make no clear distinction between their jobs and their home lives.'Original thinkers may fit into the culture of 21st century organisations, but more traditionalorganisations may have to change their approach. Business psychologist Jean Row believes that the first step is to check that original thinkers are worth the effort. 'Are the benefits they bring worth the confusion they cause? If so, give them what they want, allow plenty of space, but set clear limits. Give them extremely demanding targets. If they fail to meet them, then the game is up.But if they succeed, your organisation stands only to gain.'13 It is important for a company to encourage original thinkers because_____A this allows it to promote innovative products.B this enables it to stay ahead of its rivals.C they are very flexible about their working hours.D their talents are ideally suited to the market.14 John Serrano thinks that original thinkers should be_____A helped to develop better people management skills.B asked to manage change within the organisation.C supported so they can perform well for the company.D encouraged to follow company procedures.15 What does Ian Freeman say about original thinkers?A They are unenthusiastic and poorly motivated.B Their work standards are impossibly high.C Their abilities are hard to recognise.D They lack awareness of commercial processes.16 What problems can be observed when there are original thinkers in the workforce?A They may have a negative effect on other workers.B They dislike the concept of teamwork.C They rush tasks through to completion.D They cannot work with less creative colleagues.17 In what way is the games company's approach to original thinkers special?A It allows them to work from home whenever they wish.B It uses different forms of disciplinary action for them.C It promotes a relaxed atmosphere in the workplace.D It encourages them to reduce the risks that they take.18 A traditional organisation wishing to employ original thinkers needs to _____A provide them with projects they are interested in.B assess whether their contribution makes up for any problems.C have a flexible approach if goals are not always achieved.D be prepared to handle any negative feedback from colleagues.PART 4Who Benefits Most from Company Training?According to recent research, the better educated and the higher up the socio.economic scale you are, the more likely you are to be offered workplace training. And, incidentally, the more likely you are to then turn (19) the offer, pleading family and personal commitments or (20) of work. Less qualified staff, on the other hand, are offered fewer training opportunities, but are more eager to (21) them up. In fact, people with few or no educational qualifications are three times morelikely to accept training when it is offered.In the majority of companies, more (22) are allocated to management training than to other areas. Employers (23) their better qualified staff as more important to the business, so they pay them accordingly and invest more in them in (24) of training. This is (25) by the fact that organisations are dependent on properly (26) managers making the right decisions. But this (27) may mean that companies are (28) other parts of the workforce down.The researchers found a growing demand for training among the lower-skilled.Unfortunately this demand is not being (29)by employers, even though there are strong indications that companies would benefit from doing so. They also discovered that, despite the substantial (30) between the training provided for managers and that offered to other staff, there was still widespread endorsement of training.For the purposes of the research, training was defined as any (31) of planned instruction or tuition provided by an employer with the aim of helping employees do their work better. It therefore included a wide variety of approaches. On-the-job and classroom training (32) to be used equally by employers. But learning on the job, which involved observing a certain procedure and then practising it, was easily the most popular method for all categories of employee. While many felt that learning from colleagues was best,very few (33) the internet as an effective way to train.19 A back B over C down D off20 A force B pressure C strain D load21 A pick B keep C take D put22 A means B reserves C finances D resources23 A imagine B regard C suppose D know24 A requirements B specifications C states D terms25 A allowed B approved C justified D accepted26 A understanding B intelligent C informed D knowledgeable27 A stress B emphasis C weight D strength28 A letting B cutting C breaking D setting29 A reached B achieved C gained D met30 A space B gap C hole D room31 A frame B structure C form D order32 A showed B appeared C demonstrated D presented33 A rated B thought C marked D believedPART 5 没有找到答案PART 1 答案《‘Businessman of the Year' Award》年度企业家奖。
国际商务英语口语实训Test 3-文档资料11页
Part one Interview
Test 3
Examiner’s questions
(1) Do you usually buy the brand-name goods？ (2) Do you think the goods with international brand are always the quality goods? (3) How important is it to build a brand image? (4) How important is the reputation of the brand?
Test 3
Part Two Mini-presentation
I think three things are important when marketing a new brand. The first thing to consider is the age of target customers. This is a part of market positioning. Second, according to the age of target customers, we can design the appropriate logo to publicize the product. The young may like the lively and novel logo. Third, how to advertise the brand is also important. We must decide where to make advertisement. It will be on TV, magazine or newspaper. So these three things need to be taken into consideration.
商务英语试题库progresstest2.doc
Progress test 210.1GrammarFill in the correct form of the verb in (brackets). Use short forms where possible.Last week I (1) (be) at a fair in Munich, but my assistant (2) ______ (not come) with me. She (3) _____ (be) on holiday.Next week I (4) ______ (go) on another business trip. This time my assistant (5) _________ (come) with me. We (6) ______ (fly) to Brussels and I (7) ________ (stay) at the Grand Hotel. First we (8) _____ (go) to the trade fair and then we (9) ________ (meet) some customers・ After that I (10) ______ (have) dinner with friends, but my assistant (11) ________ (not come) with me. She (12) _____ (catch) the evening flight home.X0.2 GrammarPut these words in the correct order to make sentences.1 a / week / once / have / we / a / meeting / salesl他have a sales meding once a wwwV2the / reports / my / boss / prepares / usually3rarely / nine / phone / calls /he / makes/before / c/clock4I / twice / on / trips / go / a / year / business5meet / clients / you / day / every / do?6we / normally / to / the / sales / go / conference1 A: What 9■B: Fm an accountant.2 A: Who 9■B: I work for a Japanese company.3 A: How 9•B: I drive.4 A: Where 9■B: In a little restaurant near my office・5 A: When 9■B: I finish work at seven o'clock.6 A: What 9■B: I go jogging or meet friends・Complete these sentences with at y in or on.1My flight is ______ h alf past four.2Is there a meeting ______ M onday?3The next workshop is ______ 31 July.4Do you go home early _____ Friday afternoon?5I make important phone calls ______ t he morning.6Do you mind working _____ the weekend?Write suitable responses to these sentences.1Did you have a good flight?2Are you doing anything tomorrow?3Pve got too much work.4Could you work late this evening?5What was the weather like in Seoul?6Would you copy this report, please?Read this telephone conversation and then complete it with suitable words.A: Sales department. Good morning・B:_____________________________A: Speaking. Can I help you?B:_____________________________A: A meeting? Sure. When?B:_____________________________A: Wednesday? Fm afraid I can" make Wednesday・ Wc'vc already got a meeting then. B:_____________________________A: Thursday at three・ Yes, that's fine・B:_____________________________A: Goodbye・B: Goodbye.Write the opposite of the word underlined.1.1finish work at six. start.2.The conference was boring. _____3.1never get to the office early. _____4.When are we leaving Madrid? _____5.The flight was early.6.The service was excellent.Barbara Pike is going on a business trip. Listen to her asking a colleague for information about the country and choose the correct answer.1.Where's the Welcome Inn?a. in the city centreb. near the airportc. in the suburbs2.What's the best way to get from the airport to the city centre?a. trainb. taxic. bus3.When do the banks open?a. 7.30b. &30c. 9.304.When do the shops close on Saturdays?a. 4.00b. 5.30c. 6.305.What's the weather usually like at this time of year?a. warmb. cold and dryc. cold and wet6.When is she going on the business trip?a. the middle of this monthb・ the 5th of next monthc. the 15th of next monthReferences10・l2didn?t come 3 was 4going 5 9 s coming 6 9re flying 7'm staying8 1 2 3 4 5 6rc going 9 Ic meeting 10'm having 11 's not coming / isn't coming 12's catching1 What do you do?/ What's your job?2 Who do you work for?3 How do you get to work?4 Where do you have lunch?5 When do you finish work?6 What do you do in the evening / at the weekend?la 2a 3b 4a 5a 6cPIKE: •…And where do you recommend I stay? What's the Welcome Inn like?MAN: It's nice there. It's central and has all the uaual business facilities that you'll need.PIKE: Oh, good. So Fll get a room there. Now, what's the best way to get into the city centre from the airport? Should I take a taxi?MAN: Well, you can, but you don't need to. There^s an excellent train service・ I think therea train at least once an hou匚PIKE: Mmm... Can you tell me something about the business hours? I mean, what time arc the banks open?10・22My boss usually prepares the reports.3He rarely makes phone calls before nine o'clock.4I go on business trips twice a yea匚5Do you meet clients every day?6We normally go to the sales conference.10・310.41at 2 on 3 on 4 on 5 in 6 at ( BE ) / on (AE )10.5Suggested answers1Yes, it was very pleasant.2going to a meeting・3You should take a holiday / vacation.4afraid not.5It was very hot.6Yes, of course・ / Yes, certainly.10.6Suggested answers1This is ( name ) from ( company name )・ Is that ( name )?2Yes, I'd like to arrange a meeting.3Arc you doing anything on Wednesday? / How about Wednesday?4Well, are you free on Thursday? At three o'clock?5Good. See you on Thursday at three.10.72 interesting3 always4 arriving in5 late6 awful / terrible10.8MAN: The banks? They open at half past eight and close at four thirty.PIKE: I see. And are they open on Saturday too?MAN: Fm afraid not. And Fd better warn you, the shops close early on Saturday. During the week they're open until half past six, but on Saturdays they close at four.PIKE: At four! Right. Now, what's the weather like at this time of year?MAN: Well, it's usually warm. But last week it was very cold and wet. So don't forget to take an umbrella with you! By the way, when are you going on this trip?PIKE: Oh, not until the middle of next month. The fifteenth, I think.。
《商务英语》考试试题及答案
《商务英语》考试试题及答案商务英语考试试题及答案商务英语考试（Business English Test，简称BET）是针对商务环境下英语语言能力的测试，涉及商务沟通、商务文化、商务礼仪等方面。
以下是BET的考试试题及答案，供读者参考。
一、选择题1、在商务场合中，下列哪个词汇属于更为正式的称呼？ A. guy B. sir C. mate D. boss 答案：B. sir2、在商务谈判中，下列哪个语句属于礼貌的表达方式？ A. No way B.I think so C. You're wrong D. It doesn't matter 答案：B. I think so3、在商务活动中，下列哪个行为符合商务礼仪？ A. 穿着休闲装参加谈判 B. 在会议上发表言论前先做笔记 C. 在商务场合频繁使用手机 D. 在商务宴请时点价格昂贵的菜品答案：B. 在会议上发表言论前先做笔记二、填空题4、在商务活动中，我们常常使用电子邮件进行沟通。
以下是一封商务邮件的示例： Dear [Name], I am writing to [purpose of email].If you have any questions or need more information, please [request]. Thank you. Best regards, [Your Name] 请问，在"[purpose of email]"处应填写什么内容？答案：填写邮件的目的，例如："invite you to a business meeting"（邀请您参加商务会议）等。
41、在商务谈判中，有时候会出现僵局。
以下是一个解决商务谈判僵局的示例： Person A: We cannot accept your price. It's too high. Person B: I understand your concern. We can offer a better discount if you purchase more items. 请问，Person B是如何解决谈判中的僵局？答案：Person B通过提供更多的优惠来打破谈判中的僵局，即提供更多的折扣给对方，以换取更多的购买量。
商务英语3(形考作业三)
商务英语3（形考作业三）一、选择填空，从A、B、C三个选项中选出一个能填入空白处的最佳选项。
（每题10分）题目1Most banks have a section ______ you set up payees.选择一项：A. thatB. whichC. in which题目2The only thing I have is this bill ______ the publisher’s name and address _____ it. 选择一项：A. with…onB. by…inC. in…on题目3I'll ______ the exchange rate and service charge and then type up the check for you. 选择一项：A. make upB. figure outC. carry out题目4You can send them gifts ______ your best clients.选择一项：A. in reply toB. in honor ofC. with regard to题目5This is the best business program ____ has been accomplished this year.选择一项：A. whichB. whatC. that题目6二、阅读理解（每题10分）Choose the best item to complete the dialog.Jenny comes to a bank to open an account. A clerk comes up to help her.A. Then please just fill in this form with your name and address in capital letters.B. I’m afraid I didn’t quite catch that.C. I’d like to open an account.D. Then you’d better open a current account.E. We’ll contact you as soon as it comes.Clerk: Good afternoon. Can I help you?Jenny: Yes,Clerk: A deposit account or a current account?Jenny: Er, I’m not sure. You see, I have monthly remittances sent to me from the Canada Embassy and I’d like to have the money paid into an account.Clerk:The bank will give you a check book and you can take money out when you need it.Jenny: Fine. What do I have to do?Clerk: Do you have any form of ID?Jenny: Will my passport do?Clerk: Sure.Jenny: No problem... It’s done.Clerk: And could you give me your signature here?Jenny: Sorry?Clerk: Please sign your name in the blank space below.Jenny: I see. Now here you are.Clerk: Thank you. It will take a few days for your check book to arrive. You can inform your embassy of your account number so that your money can be transferred directly. Jenny: Thank you very much.。
商务英语专业试题库三
商务英语专业试题库（三）Part 1 Listening (25points)Section ADirections1. A.In a butcher shop. B.In a department store.C.In a bakery.D.In a restaurant.2. A.No taxi driver work when it rains. B.Taxi driver are on a strike.C.It is raining.D.There is a traffic jam.3. A.The man came late. B.The man forgot his wife's birthday.C.The man forgot to buy some flwers.D.The man forgot to come to the birthday party.4. A. A policeman. B.A plumber.C.A musician.D.A driver.5. A.He feels something wrong with his stomach.B.He feels like flying with some butterflies.C.He is very excited.D.He is very anxious.6. A.He prefers taking the woman's advice. B.He prefers taking a plane.C.He prefers taking a bus.D.He prefers a faster way of traveling.7. A.He hasn't had time to find another apartment.B.His mother dusted her apartment the day before last.C.He hasn't cleaned the apartment since his mother visited.D.His mother was the last person to come over to his apartment.8. A.She would go home immediately after work.B.She would go to a party.C.She would work overtime.D.She would work early in the morning.Questions 9 to 12 are based on the coversation you have just heard.9.A.At the first traffic light. B.At the corner of the store.C.At the next traffic light.D.At the last traffic light.10.A.The sign for the station. B.The sign for Route 16.C.The sign for Route 60.D.The sign for Route 6.11.A.Five miles from the intersection. B.Four miles from the bank.C.Four miles from the center.D.Five miles from the house.12.A.Because there was a lake nearby.B.Because there was a lake in front of the house.C.Because there was a lake in the back of the house.D.Because there was a lake near the house.Questions 13 to 15 are based on the coversation you have just heard.13.A.To be a baby-sitter. B.To mow the lawn.C.To look after the owner's pets.D.To be a house-sitter.14. A.They hired someone to stay in their home.B.They left their pets with neighbors.C.They rented their house to a student.D.They asked their gardener to watch their home.15. A.They attend a house-sitter's party.B.They check a house-sitter's references.C.They interview a house-sitter's friend.D.They look at a house-sitter's transcripts.Section BDirectionsPassage OneQuestions 16 to 18 are based on the passage you have just heard.16.A.Sports in different seasons. B.The most popular sport in the United States.C.Three popular sports in the United States.D.Sports in the United State17.A.In spring B.In summer C. In autumn D. In winter18.A.Baseball B. Basketball C. V olleyball D. FootballPassage TwoQuestions 19 to 21 are based on the passage you have just heard .19.A.420.A.Entertainment B.Business C.Medicine cation21.A.You can judge one social status by his/her age.B.People should go to school in a particular year.C.It is very rare for a 70years old man to have his first child today.D.;Act your age; has become out of date.Passage ThreeOuesstion 22 to 25 are based on the passage you have just heart.22.A.Kings and queens ,princes and princesses ,and lords and ladies built castles in order to get more land .B.Around the outside of a castle ,a moat was dug ,which was often filled with water.C.A castle was built behind a thick and high stonewall,which was strong enough to stand the possible attack of enemies.D.If a drawbridge was pulled up,there was no way for people to enter the castle.23.A,The rooms were large and comfortable.B.The rooms were warm because there were fireplaces in them.C.The rooms had large doors and windows for the smoke to go out.24.A.They lived a luxurious life and their diet was very delicate.B.They lived a highly civilized courte life.C.They lived a comparatively luxurious but not so civilized life.25.A.Castles structure and the eating habit in them.B.Castles structure and the people who lived in them .C.Castles structure and the life in them.D.Why people bulit castles and their structure.PART 2 READING （60）Section A （10 p）Directions：Choose the best answer for each statement from the four choices marked a，b，c，and d，and mark the corresponding letter on the answer sheetwith a single line through the center。
剑桥BEC高级真题第三辑TEST3(完整资料).doc
【最新整理，下载后即可编辑】BEC 第三辑高级T est 3 READING 1 hourPARTONEQuestions1-8Look at the statements below and at the five extracts on theopposite page from the annual reports of five mobile phonecompanies.Which company (A, B, C, D or E) does each statement (1-8) refer For each statement (1-8), mark one letter (A, B, C, D or E) on yourAnswer Sheet.You will need to use some of these letters more than once.There is an example at the beginning, (0).Example:A B C D E0 This company has no directcompetition.1 This company is still making afinancial loss.2 This company is having part of its business handledby an outside agency.3 This company has grown withoutundue expense.4 This company is trying to find out what the market responsewill be to a new product.5 This company continues tolose customers.6 This company aims to target a specificgroup of consumers.7 This company is finding it less expensive than before toattract new customers.8 This company hasrationalised its outlets.AOur management team is dedicated to delivering operational excellence and improved profitability. In the coming year, we will focus our marketing on professional young adults, who represent the high value segment of the market and who —according to independent research—are most likely to adopt our more advanced mobile data products. Customer retention is central to our strategy, and we have been successful in reversing the customer loss of recent years by loyalty and upgrade schemes. A restructuring programme, resulting from changingmarketing conditions, has seen our workforce scaleddown to 6,100 people.BAs the only network operator in the country, our marketing is aimed at expanding the size of the market. In the business sector, we have targeted small and medium-sized businesses by offering standardised services, and large customers by offering tailored telecommunications solutions. We have been at the forefront of introducing new telecommunications technology and services and have recently distributed 150 of our most advanced handsets tocustomers to assess the likely demand for advanced data services. Last year, the industry recognised our achievement when we won a national award for technological progress.CA new management team has driven our improved performance here. It is committed to bringing the business into profitability within three years after reaching break-even point in the next financial year. We are focused on delivering rising levels of customer service and an improvement in the quality and utilisation of our network. Good progress has been made on all these fronts. The cost of acquiring new subscribers has been reduced and new tariffs have been introduced to encourage greater use of the phone in the late evening.the consistency of our service. Our ambition is to give customersEHere, we are focused on continuously realising cost efficiencies as well as improving the level of customer satisfaction and retention. We have already taken effective measures to reduce customer lossand to strengthen our delivery of customer service. The quality of our network has improved significantly over the past year and an increase in the utilisation of our network is now a priority. The operation of our customer service centre has been outsourced to a call centre specialist and this has led to a substantial increase in the level ofservice.PART TW0Questions 9-14Read this text taken from an article about theimportance tocompanies of not losing their employees' knowledge.Choose the best sentence from the opposite page to fill each of the gaps.For each gap (9-14), mark one letter (A-H) on your Answer Sheet.Do not use any letter more than once.There is an example at the beginning, (0).Protectrhg the corporate memoryMany companies risk losing expertise through job cuts. But by analysing how staff interact, they may be able to minimise the damage.Many staff have knowledge which is essential to their company. So what can businesses do to avoid losing that expertise when staff leave, and to dis- suade employees from keeping their knowledge to themselves in the face of possible job cuts?First, they need to recognise the problem. A downturn in the economy exposes many companie s’ l ack of commitment to understanding and using their people’s knowledge.(0)....H.....Unless, that is, they’ve made it a routine or suffered because of losing knowledge in the past.Next, any attempt to stop knowledge walking out of the door must be handled sensitively. (9) ........ Employees would be extremely cynical and see it as an attempt to extract their unique knowledge, which they believe gives them job security.Strong incentives are needed to coax people into divulging their expertise when being dismissed. (10) ........ At first sight, this might seem excessive, but the disadvantages should be weighed against the benetits.Of course, not all knowledge can be captured by the organisation and tumed into a process. (11) ........ To {ind out who these ‘knowledge hotspot s’are, companies need to question their staff and analyse their social networks. Companies shou ldn’t ask employees what they know, but who they wouldA Organisations that reward people for sharing knowledge will know who falls into each of these two opposing categories.B This approach enables them to identify those with a limited number of network relationships.C Launching a knowledge-sharing initiative at a time when people are expecting redundancies would not be a good idea.D This provides evidence of the risk that such a policy will meet resistance.E Because of the difficulty of achieving this, it is far better not to lose the valuable sources of knowledge at all.F But a 'knowledge mapping' exercise might reveal that they play a critical role as mentors to the rest of the team.G The price may be an increase in their redundancy package, provision of career counselling, or an agreement to hire them back as consultants.H When companies feel they’re in a crisis, it is one of the things that goes by theboard.PARTTHREEQuestions15-20Read the following article about 'Go-Fast', a cost-savingprogramme introduced by the car manufacturer General Motors, and the questions on the opposite page.For each question (15-20), mark one letter (A, B, C or D) on yourAnswer Sheet.Somewhere today, a group of staff from General Motors will meet as part of the ‘Go-Fast’ p rogramme, and hammer out a new initiative to cut costs and bureaucracy. They may focus only on wiper-blades, or staff appraisal, or showroom design. But by this aftemoon, there should be an outline savings plan, which will, when implemented, be measured carefully for signs of success. The aim is to transform GM from a lumbering leviathan into the corporate equivalent of a sports car. The intention is not just to be big —GM is one of the biggest car manufacturers in the world —but to be fast, particularly in its responsiveness to the market. The success of the programme is reflected in the large number of suggestions being introduced —far more than in the old days, when every change had to come from senior , managers focusing on the ‘big pictu re’.The progress made has transformed investor perceptions of GM. Before the Go-Fast programrne was introduced, the conventional wisdom was that GM’s market share was in permanent l free fall and its organisation incapable of doing anything about it. Now, the decline has been turned around, and the senior manager s’change of approach has led to the company being energised with a winning spirit that has unlocked long-dormant capabilities. That it took a firm of consultants to help devise the programme is perhaps a sad reflection of the danger of corporate thinking becoming inflexible.The shareholder s’support of GM’s strategy to become more outward-looking and innovative is something of a luxury, though in the long run success would convince even the most sceptical shareholders.The strategy includes bearing down on costs and extracting maximum synergies from GM’s numerous alliance partners, such as its tooling suppliers, and exchanging ideas and management tools with other corporations of widely differing sizes, sectors and nationalities. Having such input is one thing, but its value would be undermined without a coherent mechanism to put ideas into practice, and this is where the consultants proved invaluable.other areas soon dissipated, as the ‘l eadership panels’responsible for approving and implementing changes took a broader view. But while internal management has improved dramatically, many analysts are sceptical that the initiatives can outweigh GM’s mountainous pension obligations. The company is still suffering the effects of poor decisions in the past, such as the choice of certain alliance partnerships, and a major change of strategy might be necessary to recover from these. If this were to take place, the company’s core car manufacturing would need to be much more firmly rooted than it is at present, to ensure i t didn’t suffer from lack of focus. However, the architects of the scheme are confident that GM will be far more outward-looking and innovative in the near future.\15 What point is made in the first paragraph about GM’s'Go-Fast' p r og ramme?A The intention behind it is to increase GM’s market share.B Suggestions need to be agreed by senior managers.C All areas of business are examined for possible improvements.D Senior managers are excluded from the initial discussions.16 In the second paragraph, the writer regards it as positive thatA the programme allows improvements to come from within.B certain senior managers have left the company and been replaced.C the consultants developed the ideas on the basis of companyproposals.D investor s’ continued confidence in the company has beenjustified.17 ln the third paragraph, the writer claims that the ’Go-Fast’process is successful because ofA the company’s alliances with many business partners. .B the method of implementing changes.C the positive attitude of investors.D the exchange of management thinking with other companies.18 When starting to set up the programme, the consultants expected thatA the size of the company might make it difficult to introducechanges.B senior managers might be unwilling to change their work style.C it might be difficult to change the company culture.D some of the workforce might resist the changes.19 What concern is expressed in the last paragraph about the ’Go-Fast’ programme?A It may not save enough to meet the company’s financialdemands.B Management is being distracted from the company’s coreactivities.C It has led the company to make unwise strategic decisions.D The company is focusing on changes in the wrong areas.20 What would be the best title for the article? iA Improving internal and external communications .B Choosing the most suitable consultants ·C Making a company more adaptableD Changing a company’s management structurePARTFOURQuestions21-30Read the text below about leadership.Choose the correct word to fill each gap from A, B, C or D on the opposite page.For each question (21-30), mark one letter (A, B, C or D) on your Answer Sheet.There is an example at the beginning, (0).LeadershipLeadership is the heart of the managerial process, because it (0) ........ initiating action. Other terms identifying the same idea are directing, executing, supervising, ordering, and guiding. Whatever term is used, the idea is to (21) ........ into effect the decisions, plans, and programs that have previously been worked (22) ........ for achieving the goals of the group.Leadership concerns the overall (23) ........ in which a manager influences the actions of subordinates. First, it includes the(24) ........ of orders that are clear, comprehensive, and within the capabilities of subordinates to accomplish. Second, it implies a continual training activity in which subordinates are given instructions to enable them to (25) ........ the particular assigmnent in the existing situation. Third, it necessarily involves the motivation of workers to try to (26) ........ the expectations of the manager. Fourth, it consists of maintaining discipline and rewarding those who (27) ........ properly. In short, leading is the final action of a manager in getting others to act after all preparations have been made.The manager’s style of direction depends upon his or her own personal traits and the situation in (28) ........ . In leadership, more than any other function, the manager must determine an approach alone, after surveying the (29) ........ that are available. In any event, each manager will (30) ........ well to act as an individual, and not to try to act asothers act or to proceed according tothe textbook.21 A set22 A in23 Amanner24 A telling25 A reach26 A please27 Aachieve28 A topic29 Avarieties 30 A go BplaceBoutBmethodBissuingBfinaliseBattainBexerciseBquestionBchancesBbeCgetCoverCmeansCcommittingCterminateCgratifyCperformCsubjectCoptionsC doDputDaroundDmodeDgrantingDcompleteDfulfilDexecuteDargumentDselectionsD workPART FIVEQuestions31-40Read the article below about problems of motivation at work.For each question (31-40), write one word in CAPITAL LETTERS on your Answer Sheet.There is an example at the beginning, (0).Example: 0 O N ERegain your motivationGetting out of bed to go to work is (0) ........ of life’s lesser pleasures. (31) ........ great the job is, most of us struggle on Monday morning. But when that feeling stretches through the entire week, something deeper may (32) ........ wrong. Sometimes it’s tempting to dismiss feelings of boredom or frustration (33) ........ part of working life. But if you’re constantly feeling uninterested, you need to ask yourself some questions. Demotivation is n’t just caused by major setbacks, like being passed (34) ........ for promotion, or refused a salary increase, but can be a product of far more subtle aspects. Try to define the most important aspects of your job for you personally –and (35) ........ action if you feel things ar en’t right. Talk to agencies or headhunters about your skills and find out (36) ........ you’re worth on the open market.It can be all (37) ........ easy to blame your job when you feel demotivated --when it can be just as easily down to you, as Sally Martin, a fundraising manager for a charity, discovered. ‘l had started to resent my job, the fact that I had no perks, no chances to travel - (38) ........ from visiting other dingy offices for meetings. But then some friends were talking about how superficial they felt their jobs were, and I suddenly realised I cou|dn’t say that about my job. In fact, I really felt (39) ........ was a point to it. I remembered that’s why l’d taken it in the (40) ........ place.’So remember; always give your old job a chance before starting to search for a new one.● ● ● ●PART SIXQuestions41-52 Read the text below about time management.In most of the lines (41-52) there is one extra word. lt is either grammatically incorrect or does not fit in with the sense of the text. Some lines, however, are correct.If a line is correct, write CORRECT on your Answer Sheet. If there is an extra word in the line, write the extra word in CAPITAL LETTERS on yourAnswer Sheet. The exercise begins with two examples, (0) and (00).Examples: 0 L I K E0 C O R R E C TEFFECTIVE TIME MANAGEMENT0 All too often, work seems like to take over a disproportionate part of our lives,00 with the result that we are not able to see our friends or families as often as41 we would like and we have little time for relaxation. Although one of the42 consequences of poor time management for many of us is that it tips over our43 lives out of balance so that we don't pay enough attention to the things that44 are really important to achieve them. But the paradox is that when work45 dominates on the horizon to such an overwhelming extent, weare probably46 being neither as efficient nor as effective at work as we could bewith a47 better organised lifestyle. If we constantly feel under thepressure and are48 always rushing to meet deadlines, we should take up a look atthe way we49 are organising our work. We all have limits on the amount oftime and within50 which we can do a good job; it’s more important to make usethat time well than51 to work more hours. There are various techniques, such asdelegating to each52 others and by reducing interruptions, that are commonlyused for managing time, and when we put these into practice, wewill soon notice the difference.WRITING 1 hour 10 minutesPARTONEQuestion 1The three charts below show a company's operating profit (in $ million), turnover (in$ million) and unit sales (i.e. number of products sold) in the threeyears 2001-2003.Using the information from the charts, write a short report describing the company's performance in the three years.Write 120-140 words.PART TWOWrite an answer to one of the questions 2-4 in this part. Write your answer in 200-250 words.Question 2You work for a supermarket chain and have been asked by the board of directors to write a report on a site where the company is considering building a new supermarket.Write your report for the board, including the following information:a description of the site, including its locationthe advantages and disadvantages of the siteyour opinion as to whether the site is suitable.Question 3A company you already do business with has recently created anew product line. Your department placed an order for the new product, but found that the product did not fulfil your requirements and that the after-sales service was poor. Your head of department has asked you to write a letter to the company informing them of your dissatisfaction.Write your letter, including the following information:what the order was for and when it was placedwhy you are dissatisfied with both the product and the after-sales servicea reminder of business done with them in the pastwhat you expect in response to your complaint.Question 4Your company has recently experienced a drop in sales, and your Managing Director has asked you to write a short proposal about improving the advertising of your company’s products or services.Write your proposal for the Managing Director:commenting on the effectiveness of the advertising you are currently usingrecommending one or two changes to your advertisingexplaining how these changes would affect sales.LISTENING Approximately 40 minutes (includingONE Questions 1-12PART10 minute s’ t ransfer time)You will hear part of a talk to a group of business studentsabout the role of free gifts in product promotion.As you listen, for questions 1-12, complete the notes, using up to three words or a number.After you have listened once, replay the recording.FREEGIF T S1 Sue Barnard works as afreelance .............................................................................................2 One of her clientsproduces .....................................................................................................3 Last week she was working iniVVales, at aclient’s ..................................................................4 She noticed that Prime magazine was offeringa ......................................................... as a gift.5 The magazine was contained ina ..............................................................................................6 The magazines marketing policy involved carrying outa ........................................................7 Rival magazines are offering gifts such as a book,a ........................................... or a ...............8 All the free gifts are being offered in response toincreasing ....................................................9 Magazines can get trapped in what Sue callsa .........................................................................10 Advertising is a more important source of profits for magazinesthan the .............................11 Free gifts need to reflect thereal ................................................................ of the mag azine.12 A gift may increase magazine sales by up to ...........................................................................PART TWOQuestions13-22You will hear five different people talking about workshops they have recently attended.For each extract there are two tasks. For Task One, choose thelaim of the workshop from the list A-H. For Task Two, choose theoutcome of the workshop from the list A-H .After you have listened once, replay the recording.Task One - AimFor questions 13-17, match the extracts with the aims, listed A-H.For each extract, choose the aim of the workshop.Write one letter (A-H) next to the number of the extract.13 .......................... .......14 .......................... .......15 .......................... .......16 .......................... .......17 .......................... ....... A to develop marketing strategiesB to improve co-operation between two departmentsC to decide on a programme for reorganising the companyD to discuss a takeover bid by another companyE to develop manager s’ interpersonal skillsF to suggest ways of increasing profitability Gto modify decision-making proceduresH to improve teamwork withinone departmentTask Two -OutcomeFor questions 18-22, match the extracts with the outcomes, listed A-H.For each extract, choose the outcome of the workshop.Write one letter (A-H) next to the number of the extract.18 .......................... .......19 .......................... .......20 .......................... .......21 .......................... .......22 .......................... ....... A More information will be passed down regularly.B A topic was chosen fora future training course.C A procedure for dealing with emergencies was introduced.D Staff recruitment will be reduced.E One of the participants decided to leave the company.F A future meeting will review progress.G Senior management was persuaded to reverse a decision.H The company ’s appraisal system was abolished.PARTTHREE .Questions23-30You will hear a conversation between Suzanne, a personnelmanager, and Kevin, her assistant, about recruiting new staff for a new factory.For each question (23-30), mark one letter (A, B or C) for the correct answer.After you have listened once, replay the recording.23 W hat do Suzanne and Kevin think will attract staff to the new factory?A the possibility of rapid promotionB the location of the new factoryC the flexible working hours24 When do they hope to begin advertising for staff?A when the new factory is almost finishedB before the senior board meetingC after the holiday period is over25 Who does Kevin suggest should be in charge of the recruitment process?A an external consultantB a person from Head OfficeC the manager of the new factory26 Suzanne feels that new staff ought to be people whoA have the particular skills required.B have experience in a related industry.C want to stay in the job for a long time.27 Which existing staff benefit have they decided to abolish at the new factory?A the subsidised canteenB the travel allowanceC the discount on company products28 Which staff are likely to move from Head Office to the new factory?A staff who have worked for the company for a long timeB staff who think it will give them more chance of promotionA a larger salary.B a bonus scheme.C a share option.30 What will be the purpose of Suzanne and Kevin's next meeting?A to agree a timetable for recruitmentB to discuss the contract details for new staffC to finalise salary levels for the new jobsThat is the end of the Listening test. You now have tenminutes to t r ans feryour answers to yourAnswer S hee t.SPEAKING 16 minutesSAMPLESPEAKINGT ASKSPART ONEIn this part, the interlocutor asks questions to each of the candidates in turn. You have to give information about yourself and express personal opinions.PART TWOIn this partof the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minuteto prepare your ideas.A Staff relations: the importance of a company providing a range offacilities for all staff ·B Technology: the importance to a company of regularlyupgrading its technological equipmentC Strategic planning: the factors involved in managing changeeffectively within anorganisationPARTTHREEln this part of the test, you are given a discussion topic. You have 30 seconds to look at the task prompt, an example of which is below, and then about three minutes to discuss the topic with your partner. After that, the examiner will ask you more questions related to the topic.For twocandidatesEducational SponsorshipThe company you work for is considering funding aregional educational project for 16 to 18-year-old studentsinterested in following a business course. You have beenasked to make recommendations for this scheme.Discuss and decidetogether:how the project could be used to promote thename of the companyhow to monitor the progress andoutcomes of the project.For three candidatesEducational SponsorshipThe company you work for is considering funding aregional educational project for 16 to 18-year—old studentsinterested in following a business course. You have beenasked to make recommendations for this scheme.Discuss and decidetogether:how the project could be used to promote the name of the companywhat the long-term aims of theproject might behow to monitor the progress andoutcomes of the project.F oIIow·on questionsIn what other ways can a company promote its name more widely? (Why?)How should companies select young people foreducational projects? (Why?/Why not?)What do you think arethe benefits to young people oftaking part in company training projects? (Why?/Whynot?)Do you think it is important for companies to beinvolved in educationalprojects? (Why?/Why not?)How important do you think it is to havenational training projects for business people? (Why?/Why not?)Part1BEC 第三辑高级K ey Test 3 Reading1 C2 E3 D4 B5 E6 A7 C8 DPart29 C 10 G 11 E 12 B 13 F14 APart315 C 16 A 17 B 18 D 19 A20 CPart4 21 D 22 B 23 A 24 B 25 D26 D 27 C 28 B 29 C 30 C Part531 HOWE32 BE 33 AS34 OVER/3536 WHAT37 TOO 38 APAR39 THERE40 FIRSTPart641 ALTHOUGH 42 O VER43 CORRECT 44 THEM 45 ON46 CORRECT 47 THE 48 UP49 AND 50 MAKE 51 EACH52 BY。
商务英语3作业3(新)
商务英语（3）作业3(综合测试)本作业由四部分组成，第一部分：交际用语；第二部分：词汇语法；第三部分：阅读理解；第四部分：写作。
建议在90分钟内完成本作业。
写作部分要求写在给定的位置上。
每次作业满分为100分。
一、交际用语（每题2分，共10分）1-5题：阅读下面的小对话，选择恰当的答案。
1. ----Can you show me the schedule?----_________________.A. Don’t worry. I can help you with thatB. You won’t miss the planeC. Sure, a tight schedule as usual2. ----What can I do for you, Madam?----______ 500 yuan in cash to my son in Beijing University.A.You’d better remitB. I’d like to remitC. I’d rather remit3. ----You are right. How do you analyze our weaknesses?----________ we put less emphasis on the overall design.A. I’m afraidB. I tell youC. I see4. ----I think a bus stop advertisement is a very wise chance to promote our products.----__________.A. Our products are polular.B. You said it.C. I don’t like advertisement.5. ----Hello, this is Steven Smith. Nice to hear your voice again.----Hi, Mr. Smith. _________ the coverage of your freight forwarding business?A. Do you knowB. Please tell meC. I would like to know about二、词汇用法（共计30分，每小题2分）6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项。
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get start Progress test 315.1GrammarComplete this paragraph with the past simple of the verbs in the box.leave go be come sell joinSir Tom Farmer (1)school when he (2) 15 and (3)a job with a local tyre firm. At 2() he (4)Goodyear as a salesman. At 24 he (5)his own business. He (6)this four years later and (7)to the USA. But at 31 he (8) back to the UK to start a motor vehicle business called Kwik-Fit. The business now has almost 2,000 centers in the UK and mainland Europe and a turnover of £515 million.15.2GrammarHere are the answers to some questions* What are the questions?1A: When?B: I joined the company six years ago.2A: What?B: I was an office assistant.3A: Which?B: They worked in After-sales.4A: How long?B: She worked in that department for eighteen months.5A:? B: Yes, we have some rooms free.6A:?B: No, we don't have any T-shirts in stock.15.3GrammarComplete the sentences with the correct comparative or superlative form of the adjective in (brackets).1A typewriter is(cheap) than a computer.2IBM is the(big) computer company in America.3A notebook computer is(expensive) than a desktop one.4I think a desktop computer is(good) than a notebook one.5In my opinion, a telephone is the(important) piece of office equipment.6The(fast) way to contact a client is by phone.15.4Grammarfrom $63.00 (1)8001 Very good quality typist chair, gas lift, fully adjustable, rounded front seat. Black or grey from stock (2). Colors are an extra $9 (3) with blue or red from stock.From $101 (4)3001 Very comfortable and practical operator chair. Gas lift height adjustment. Black or grey from stock (5). Colors are an extra $11 (6) with blue or red from stock.1A: Is there (1)paper in the photocopier?B: No, there isn't (2).2We need (3)pens and pencils, and we don't have (4)scissors?3A: I'm going to Paris tomorrow, but there aren't (5)seats available on the train.B: You should try airlines. They might have (6)seats.4A: Are there (7)clients I should visit in Paris while I'm there?B: There are (8), but they are located quite far from the center.15.5Vocabulary1office furniture: chair, ____________________________________________________2Fruit: orange, ________________________________________________________3Colors: black, ________________________________________________________4Materials: plastic, ______________________________________________________15.6Language in useCLERK: Sales department. Good morning.YOU: (1).CLERK: Certainly. What exactly would you like to know about our filing cabinets/YOU: (2).CLERK: They cost $199 each.YOU: (3).CLERK: No, I'm sorry, they're not available in black.YOU: (4).CLERK: We can deliver by the end of the week.YOU: (5).CLERK: You're welcome. Thank you for calling.15.7qij) ListeningRead this information from an office supplier's catalogue. Then listen to a phone conversation between a customer and the supplier and check if the numbered information in the catalogue is correct. Write any corrections in the blanks below.1_____________________2________________________3________________________4_______________________5_______________________6_______________________References15.11left 2 was 3 got 4 joined 5 started 6 sold 7 went 8 came15.21When did you joined the company?2What was your position? / What did you do?3Which department did they work in?4How long did she work in that department?5Do you have any rooms free?6Do you have any T-shirts in stock?15.31cheaper 2 biggest 3 more expensive 4 better 5 most important 6 fastest15.41 any2 any3 some4 any5 any6 some7 any8 some15.5Possible answers1Office furniture: desk, table, bookcase, shelves2Fruit: apple, cherry, melon, strawberries3Colors: red, white, yellow, green, blue4Materials: wood, nylon, glass, metal15.6Possible answers1Good morning. Fd like some information about your filing cabinets. 2How much do they cost?3Are they available in black?4When can you deliver the goods?5Thank you for your help.15/71 $75.002 not grey3 $104 correct5 correct6 $14SUPPLIER: Office Furniture. Good morning.CUSTOMER: Hello. This is Patricia Exton from Barker and Watson. Fd like some information about office chairs.SUPPLIER: Right. Er, what exactly would you like to know?CUSTOMER: Well, we need some chairs for our new office. I've got a copy of your catalogue ...rd just like to confirm the details. Now catalogue number 8001 ・■■- that's thetypist chair?SUPPLIER: Yes, that's right. It costs from $75.CUSTOMER: $75. Right. And it's available in black and grey from stock?SUPPLIER: Well, in black, yes, but not in grey; I'm afraid the manufacturers have discontinued it in grey. You see, it wasn't very popular.CUSTOMER: Oh, that's a pity. Well, what about in red?SUPPLIER: Yes, and we can deliver from stock..CUSTOMER: Fine. And that costs an extra $9?SUPPLER: Er (10)CUSTOMER: An extra $10. And what about the operator chair? The one with arms. Er... that's catalogue number 3001. Does that still cost from $101?SUPPLIER: Yes, it does. All colors are available from stock.CUSTOMER: And in red that's an extra $11?SUPPLIER: I'm afraid not. That should be $14. it sounds to me as if you've got a copy of last year's catalogue. Would you like me to send you a new one?CUSTOMER: Ah, yes, if you would. Thank you very much. Let me give you our address. It's ...。