商务英语情景口语之日常事务第十四章——Hotel situations旅馆情景
Hotel situations 旅馆情景Useful expressions 常用表达法Beginner 初级1, I have a reservation. 我预订过房间。
2, I reserved a double bed, non-smoking room. 我预订了一个有双人床的无烟房间。
3, What name was the reservation made under? 以谁名义预订的？4, Here’s the confirmation number. 这是确认号。
5, What time is check out? 什么时间结账退房？6, What time is breakfast served? 什么时候供应早饭?7, Here’s your room key. 给你房间钥匙。
8, Could you call me a taxi, please? 请问，你能帮我叫辆出租车吗？9, I would like to change rooms. 我想换个房间。
Intermediate 中级1, My secretary called and booked the room a couple weeks ago. 一两周之前我的秘书打过电话并订了房间。
2, I had the room booked with a visa gold card a few weeks ago. 几周前我用VISA金卡预订的房间。
3, You have a standard double room, non-smoking, on the third floor. 你订的是标准双人间，无烟室，在三层。
4, I just need to see some identification, and the credit card you booked the room with. 我只需要看一下一些身份证明以及你用了订房间的信用卡。
5, Would it be possible to check out and pay the bill in the morning? 有没有可能在早上退房结账呢？6, There’s a continental breakfast buffet from 6 am-10 am, it’s in the lobby. 早晨6点到10点在大厅有自助早餐，有面包和热饮料。
7, If at all possible, I’d like a room that doesn’t overlook the street. 如果可能的话，我想要个不临街的房间。
8, I can put you in to a room on the 17th floor, it has a balcony and it doesn’t face the highway. 我把你安排到17层的一个房间，有阳台，而且也没有对着高速公路。
Advanced 高级1, It seems there’s no Johnson listed for a room for tonight, is there any other name that your reservation may be listed under? 好像今天晚上没有叫约翰逊的人登记过房间，有没有用其他人名预订？2, You can settle your bill in the morning, but we require a twenty percent deposit upfront, but I can just keep a record of your credit card. 你还可以早上结账，但我们要求提前支付20%的订金，不过我也可以只记录一下你的信用卡号。
3, I couldn’t sleep at all last night because the people in the room next to mine were making a lot of noise. 昨天晚上因为隔壁房间的人老大声喧闹，我根本没睡着。
4, Just this morning I called someone up to fix the light fixture in the bathroom, it didn’t work, and it still doesn’t work. 就在今天早上，我打过电话请人来修浴室的灯架，它坏了，根本不管用。
5, You’ll have to sign here, and acknowledge these changes and also the charges to your previous room. 你得在这里签字，确认这些调整，还要支付以前的房间费用。
Dialogue 1 对话1A: Hello, welcome to Prescott hotel, how may I help you? 你好，欢迎来到普雷斯科特旅馆，有什么需要帮忙的吗？B: Hi, yes, I had a reservation. My secretary called and booked the room a couple weeks ago. The reservation should be for a double bed, non-smoking room. 是的，你好，我预订了房间。
一两周之前我的秘书打过电话并订了房间。
应该是有双人床的无烟房间。
A: And what name was the reservation made under? 以谁的名义预订的？B: It should be under Steve Johnson. 应该是史密夫·约翰逊。
A: Hmm…. Let me see…. It seems there’s no Johnson listed for a room for tonight, is there any other name that your reservation may be listed under? 让我看看……好像今天晚上没有叫约翰逊的人登记过房间，有没有用其他人名预订？B: No…. Here’s the confirmation number, will that help? It’s H98007. I had the room booked with a VISA gold card…. 没有……我这儿有确认号，这有用吗？是H98007。
我用VISA金卡预订的房间……A: Oh, yes, here it is…. You have a standard double room, non-smoking, on the third floor. I just need to see some identification, and the credit card you booked the room with, if you don’t mind.噢，是的，在这儿呢……你订的是标准双人间，无烟室，在三层。
如果你不介意的话，我只需要看一下一些身份证明以及你用来订房间的信用卡。
B: Sure, here it is…. Would it be possible to check out and pay the bill in the morning? Also, what time is breakfast served? 当然可以，给你……有没有可能在早上退房结账呢？此外，什么时候供应早饭？A: There’s a continental breakfast buffet from 6 am-10 am, it’s in the lobby. Also, you can settle your bill in the morning, but we require a twenty percent deposit upfront, but I can just keep a record of your credit card on file. Okay, I’ve got you all set up, if you could just sign here, and initial here…. Here’s your room key. Anything else I can do for you? 早晨6点到10点在大厅有自助早餐，有面包和热饮料。
此外，你还可以早上结账，但我们要求提前支付20%的订金，不过我也可以只记录一下你存档的信用卡号。
好了，只要你在这儿签字，用首字母就行，这样就全部办好了。
给你房间钥匙。
还有什么需要我做的？B: Yes. Could you call me a taxi, please? 是的，你能帮我叫辆出租车吗？Dialogue 2 对话2A: Excuse me, can you help me? i would like to change rooms if possible. I couldn’t sleep at all last night because the people in the room next to mine were making a lot of noise. Also, if at all possible, I’d like a room that doesn’t overlook the street. Between the noisy neighbors and the highway outside, I didn’t sleep a wink! 打扰一下，你能帮我个忙吗？如果可能的话，我想换个房间。
昨天晚上因为隔壁房间的人老大声喧闹，我根本没睡着。
而且如果可能的话，我想要个不临街的房间。
一边是喧闹不休的邻居，一边是外面的高速公路，我一晚上都不曾合过眼。
B: I’m so sorry to hear that, sir. Let me check and see what is available. What room are you in now? 先生，听到这些我很抱歉。
我来查一下有没有空房。
你现在在哪个房间？A: I’m on the sixth floor, room 698 . I’ve had so many problems with that room. Just this morning I called someone up to fix the flight fixture in the bathroom, it didn’t work, and it still doesn’t work. 我在6楼698房间。
商务英语酒店工作场景对话
商务英语酒店工作场景对话English:Guest: Hello, I would like to check in for my reservation.Front Desk Agent: Good afternoon! Of course, I can help you with that. May I have your name and reservation number, please? Guest: My name is John Smith, and my reservation number is . Front Desk Agent: Thank you, Mr. Smith. I see that you have a deluxe room booked for three nights. Could you also provide a credit card for incidentals and the security deposit?Guest: Sure, here is my credit card.Front Desk Agent: Perfect, everything seems to be in order. You're all set to go. Enjoy your stay!中文翻译:客人: 你好，我想办理入住手续。
前台接待员: 下午好！当然，我可以帮您办理。
请问您的姓名和预订号码是多少？客人: 我的名字是约翰·史密斯，我的预订号是。
前台接待员: 谢谢，史密斯先生。
我看到您预订了豪华客房，共三晚。
您能提供一张信用卡用于杂费和押金吗？客人: 当然，这是我的信用卡。
前台接待员: 很好，一切看起来都挺好的。
您可以入住了。
祝您入住愉快！。
酒店的英语口语情景对话范文
【酒店英语口语情景对话】R:Good afternoon,Sir and Madam.May I help you?下午好,先生夫人,需要我帮忙吗?G:Good afternoon,I'm Jack Wilson.My wife and I have just arrived.We'd like to have a room at your hotel for tonight.下午好,我是杰克威尔逊.我和我的妻子刚刚抵达我们需要今晚在旅店住一晚R:Welcome to our hotel.Have you made any reservations?欢迎来到我们旅馆,你有预约吗?G:I'm afraid not.Could you arrange a twin-bed room with a bath for us?恐怕没有.你能安排一个可以洗澡的双人床房间吗?R:Wait a moment,please...Oh,Room 1111 is available,which commands a good view of Huangpu River.请等一下.哦,可以用1111室,它临黄浦江的景色 .G:Great,l'll take it.How much do you charge?太好了,我定了,多少钱?R:RMB 720 Yuan720元G:OK好的R:Please show me your passports and fill in this registration form.请让我看看你的护照,并填写登记表.G:I'll take care of it.我会搞定的.R:Thank you.Would you please pay RMB 1500 Yuan as deposit?需要付1500元.G:Here you are给你R:Thanks.This is the receipt,key and the room card to Room 1111.The bellman will show you up with your baggage.I hope you'll enjoy your stay with us.这是收据,这是1111房间的钥匙和房卡.侍者将带您和您的行李去你的房间.我希望您能在这里过得愉快.G:That's very kind of you.【酒店退房英语对话】A:What's the matter?A:有什么事情?B:Checking out, please.B:我要退房。
住酒店日常英语口语对话「四篇」Eschool旅游英语,商务英语
住酒店日常英语口语对话「四篇」Eschool旅游英语，商务英语A:Good morning, sir. How may I help you?A:早上好，先生。
有什么可以为您效劳的吗?B:Good morning! Do you have any rooms available at the moment?B:早上好，请问现在有空房吗?A:Yes, we do. What kind of room would you like?A:是的，先生。
您想要什么样的房间呢?B:I"d like a suite for four nights.B:我想要一间套房，住四晚。
A:Please wait a moment while I check availability. Ah, I"m sorry, sir. We only have a double room available now.A:请稍等。
我为您查一下。
啊!很抱歉，先生，我们现在只有双人间了。
B:That"s all right. How much do they cost?B:那也可以。
双人间是怎么收费的?A:Each night costs 320 RMB, but for a four night stay, we can offer a discount of 15% .A:每晚人民币320元。
但如果您住四天，可以打15%的折扣。
B:How much in total?B:一共需要多少钱?A:1088 RMB.A:人民币1088元。
B:Is breakfast included?B:这个费用里包括早餐的费用吗?A:Yes, it is. You also have free use of the leisure facilities here.A:是的，而且您还可以免费使用这里的休闲设施。
B:That"s fine. I"ll get it.B:很好，那我就住这了。
酒店情景对话200句
酒店情景对话200句1) Good morning (afternoon, evening),sir (madam).早上好(下午、晚上好)，先生(夫人)2) How do you do? (-- how do you do ?)您好！3) Hello (or hi )!您好！4) How is everything (with you )?(您的)一切都好吗？5) How are you getting on ( or along ) these days?这几天过得怎么样？6) How are you ? (- Fine, thank you. And you?)您的身体好吗？7) Glad (nice) to see you. 见到您很高兴。
8) Welcome to our hotel. 欢迎到我们的酒店来！9) It's nice to meet you again, Mr. Johnson. 再次见到您太好了，约翰逊先生。
10) Good –bye.(or bye-bye)再见！11) Good night.晚安(晚间告别用)12) Have a good rest.祝您休息好！13) See you later (tomorrow).以后(明天)见！14) Hope to see you again soon.希望不久再见到您！15) Have a good time.祝您过得愉快！16) We wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快！17) Please don't leave anything behind.请不要遗忘你的东西。
18) Mind (or watch) your step!请走好！19) We wish you a pleasant journey.祝您旅途愉快！20) Have a nice trip!一路平安！21) All the best!万事如意。
关于酒店详细情况介绍的英语情景对话
关于酒店详细情况介绍的英语情景对话酒店英语情景对话：关于酒店详细情况介绍酒店详细情况介绍前往酒店乘车路线O:Good moring,Jinjiang Hotel.May i help you?早上好，锦江饭店。
需要我帮忙吗?G:Yes,Could you tell me how to get to your hotel?是的，你能告诉我怎么去酒店?O:Where will you be coming from,sir?你从哪儿来的，先生?G:From the railway station.从火车站来的O:It's about a 20-minute walk.If you like,you can take No.20 Bus.It'll take you right here.大约20分钟的行程，如果你愿意可以在这里做20号巴士。
G:Good,thank you.好的，谢谢你。
O:You are welcome,sir.We look forward to serving you.欢迎您先生。
我们期待你的光临。
酒店详细情景介绍R:Changhong Hotel.May i help you ?长虹饭店。
需要我帮忙吗?G:I'm phoning from the U.S.A I want some information before making a reservation.我从美国打的电话。
我在我来之前想先订个酒店。
R:Yes,madam.How can i help you?是的，夫人，我怎样帮你呢?G:The first thing i want to know is how far the hotel is from the airport.第一，我想知道从机场到酒店要多久。
R:Only fifteen minutes drive.只需要15分钟。
G:Do you have a conference room?你会议室吗?R:We have a conference hall that seats four hundred.We also have eight meeting rooms which seat twenty persons sach.我们有分别可以容纳400人，还有8人，或者20人的会议室。
关于酒店服务的英语情景口语对话
关于酒店服务的英语情景口语对话一我打电话来取消旅馆预约AGood afternoon, Peace Hotel, what can I do for you下午好，这里是和平旅馆。
我能帮您吗BI have made a reservation for this Sunday. My name is Bobby 我已经预订了间周日的房间，我叫伯比。
AYes, thats right. Your room is a single one with a bath.没错。
您订了间有浴盆的单人间。
BI am calling to cancel it now. I cant go to your city this week.我打电话来想取消预约。
这周我没办法去你们的城市了。
AFine, we will cancel it.好的，我会取消的。
BThank you.谢谢。
二酒店的室内游泳池AWele to our hotels indoor swimming pool. What can I do for you 欢迎来到本酒店的室内游泳池。
请问有什么可以帮您的BYou see this is the first time for me to use the swimming pool. Ive got no idea about the water temperature of the pool. Im afraid it might be a little cold.这是我第一次来游泳池，我不知道水温是多少，我恐怕会有一点儿冷。
AYou dont need to worry about that. madam. We have a warm massage pool, and the temperature is 36℃.您不必担心这个，女士，我们有一个温水按摩池，水温是36℃。
BI see. But Im not a good swimmer. Can you tell me how deep the pool is知道了，但是我不太会游泳。
商务英语情景口语100主题完整文档
商务英语情景口语100主题目录Day today Office日常事务1 Faxes传真2 Telephone Calls电话3 Making Telephone Appointments电话预约4 Memos备忘录5 Business Correspondence商业信函6 Placing an Order下订单Office Talk办公室谈话7 Coworkers同事8 Bosses老板9 Brainstorming集体讨论10 Commuting乘公交车上下班11 The Working Lunch工作午餐Business Trip商务旅行12 International Business Travel国际商务旅行13 Dressing for Business商务着装14 Hotel Situations旅馆情景15 Negotiating the Subway乘地铁Client Reception接待客户16 Receiving Clients接待客户17 Entertaining Clients招待客户18 Accommodating Foreign Clients接待国外客户19 Factory Tours参观工厂Business Commune zations商务交流20 Personal Introductions个人介绍21 Small Talks聊天22 Delivering Bad News传达坏消息23 Polite Questions礼貌提问24 Farewells道别Negotiation谈判25 Clarifying the Stakes说明利害关系26 Making Concessions做出让步27 Discussing the Bottom Line讨论底线28 Accepting and Confirming接受和确认29 Hard Bargainers VS Soft Bargainers强硬的对手和温和的对手Company Organization公司结构30 CEO执行总裁31 Stockholders股东32 Board of Directors董事会33 Managers Staff管理人员34 Laborial Staff普通员工Meetings and Interviews会议和面谈35 Executing Meetings开会36 Performance Reviews业绩评估37 Agendas会议议程38 Making Requests提出要求Presentations业务陈述39 Preparation and Developing Your Topic准备和展话题40 Introductions and Beginnings介绍和开头41 Making Transitions in the Boay of the Presenta陈述中的过渡42 Conclusions结论43 O&A (Question and Answer Period)提问阶段Data数据处理44 Trends趋势45 Systems制度46 Schedufing日程安排47 SWOT An山sis态势分析48 Statistical Reports数据统计报告Technology技术49 Emad电子邮件50 Computer Technology计算机技术51 Running an Intemet Business网上做生意52 Electronic Gadgets数码产品53 Webbased Marketing网上营销Financial Topics财务话题54 Costing成本55 Budgets预算56 Auditing审计57 The Economy经济58 Fundraising集资Legal Topics法律话题59 Confidentiality机密60 Lawyers律师61 Contracts合同62 Copyright版权63 Patents专利64 Environmental Regulations环境条例Marketing Topics营销话题65 Marketing Surveys市场调查66 Target Audience目标消费者67 Print and Media Advertising印刷和媒体广告68 Promotional Events促销活动69 Developing the Market市场开发Sales Topics销售话题70 Selling Points卖点71 Trade Shows贸易展览72 Sales Reviews检查销售额73 Product Demonstrations产品演示74 FoUowing up on Leads线索追踪75 Customer Service顾客服务International Topics国际话题76 Sourcing得到供货77 Export／Import出口／进口78 Exchange Rates汇率79 International Greeting Methods国际问候方式Big Business跨国公司80 Mergers合并81 Competition竞争82 Climbing the Corpira te Ladder进入管理层83 Branch Offices分支机构84 Consulting咨询Employment Practices雇用惯例85 Fair Pay公平薪酬86 Recruiting Pe~onnel人员招聘87 Retirement退休88 Partnership合作关系89 R&um6s简历90 Job Interviews求职面试Social and Equality Issues社会和平等话题91 Women in the Workforce职业女性92 Discrimination歧视93 Weffare福利94 Labor Unions工会95 Strikes and Demonstrations罢工和示威游行Continuing Education继续教育96 Management Training管理人员培训97 Seminars／Workshops研究会／研讨会98 Company Retreats公司培训99 Teambuilding团队建设100 MBA工商管理硕士英语国际人——知性英语自信表达原生态的外企口语，白领精英的必修课；100个场景，200篇对话，帮助你成功应对多话题、深层次的商务交流。
酒店情景英语对话.doc
PARTⅠTHE FRONT OFFICEINTRODUCTIONThe manager’s RemarksThe aim of a hotel is to create a home away from home for all the travelling guests who need rest, food and drink.The front office of a hotel is not only its “shop window” but also its “nerve center” .The front office staff’s efficiency and personality are of great importance to guest’s vacation or business, and indeed, the hotel’s operation itself are made or ruined.The front office staff seem to “do it all” - receive reservations, register guests, assign rooms, distribute baggage, store guests’ valuables, provide information, deliver mails and messages, exchange foreign currencies, check room occupancies, check guests out and so on.In order to fulfil these tasks, the staff must have a neat and smart appearance, good manners, adaptability, knowledge of languages and a head for figures. The most important of all the qualities is a real liking for people and a warm desire to help them.Besides, front desk staff should encourage a nd settle the guests’ complaints. That will soothe an unhappy guest and reveal the hotel’s problems so that the operation can be bettered.In short, all staff ought to remember that the hotel will enjoy greater financial success only with the greater s atisfaction the guests receive from the “home away from home”.Word ListRemark n.陈述、言语Nerve n.神经efficiency n.效率personality n.个性Realization n.实现Operation n.经营Ruin υ.崩溃、毁灭Reservation n.预订Register υ.登记、注册Assign υ.分配、指定Baggage n.行李Distribute υ.分发Deliver υ.投递、递交Occupancy n.居住、占用Currency n.货币smart α.活泼的、精明的appearance n.外表good manners 彬彬有礼adaptability n.适应性figure n.数字settle υ.解决、安定complaint n.投诉、抱怨soothe υ.安抚reveal υ.显示financial α.财政的、财经的satisfaction n.满意Useful ExpressionsNo t only … but also … 不仅…而且…to seen to 似乎，好像……a liking for 对……喜爱So that …以便To check SB. Out 结某人的帐（以使之可离开旅馆）in order to 为了……ought to 应当……in short 简言之，总而言之UNIT 1Room Reservations1-1 A long Distance call ReservationScene:Henry Bellow (B) and Margaret Bellow (M), an American couple, are going to spend their Holidays in China. Now Mr. Bellow is making a reservation at Haitian Hotel in Shanghai through a long distance call.Reservations (R): Shanghai Haitian Hotel. Reservation Desk. Can I help you?B: I’m calling from New York. I’d like to book a room in your hotel.R: What kind of room would you like, sir? We have single rooms, double rooms, suites and Deluxe suites in Japanese, British, Roman, French and presidential styles.B: A British suite, please.R: Would you like breakfast?B: No, thanks.R: Can you give me your name please, sir?B: Bellow. B-E-L-L-O-W.R: Thank you, Mr. Bellow. And your arrival and departure dates?B: From May 26th to May 29th.R: Very well, Mr. Bellow. British suite without breakfast from May 26th to May 29th. Am I Correct, Mr. Bellow?B: Yes, thank you.R: What time will you be arriving, Mr. Bellow?B: Around 5:00 p.m.R: All right. You’ll be expected to be here then.B: That’s fine. Thank you, madam. Good-bye.R: Good-bye.1-2 A Group ReservationScene:The telephone rings. The Reservations (R) answers the phone.R: Reservations. May I help you?Client(C): Yes. The American People-to-people Education Delegation will be visiting Shanghai At the end of this month. I’d like to book 10 double rooms with twin beds for five days. R: For which dates?C: For May 23rd, 24th, … and 27th.R: One moment please, sir.(The reservations check the list.)Yes, we can confirm 10 rooms for five days.C: Thank you. Is there a special rate for a group reservation?R: Yes, there is a 10 per cent discount.C: That’s fine.R: By the way, how will they be getting to Shanghai? Will they be coming by air?C: Yes.R: Could you give me the flight number, please, in case the plane’s late?C: Oh, sorry. I don’t know the flight number, but I’ll let you know by phone tomorrow.R: Thank you, sir.C: Oh, yes. According to the program, they’ll have a meeting on the 25th. Have you got a big?Conference hall?R: Yes, sir, we have a very nice multi-function hall, but you’ll have to speak to the manager About that. Please hold on a mome nt and I’ll see if I can put you through.1-3 A Local Call ReservationScene:The Reservations (R) answers the phone as soon as it rings.R: Reception. Can I help you?Client (C): I’d like to book a single room with shower for Mr. George Smith. He plans to arrive On the 20th of this month.R: How long will he be staying?C: I don’t know, but it could be anything from seven to tend.R: Then we can only confirm a room from the 20th to the 27th. I’m afraid we won’t be able to Guarantee him a room after the 27th. We usually have high occupancies in the peak seasons. C: What if there isn’t any room then?R: Don’t worry, sir. We can either put him on a waiting list or find him a room in a nearby Hotel.C: Fine. How much do you charge for a single room with breakfast?R: For one night, the hotel cost would be 200 yuan. How will he be paying, sir?C: His company will cover all the expenses. We’ll send you a check right away.R: Thank you, sir.C: Thank you. Good-bye.Word ListReservation n.保留、预定Suite n.套房Roman α.罗马的charge υ.收费reservationist n.预订处值班员deluxe n.豪华Presidential α.总统的Client n.顾客Confirm υ.进一步确定、证实Discount n.折扣Program n.议程、节目Reception n.接待，欢迎Expense n.花费、经费、费用list n.表、目录、名单rate n.价格等级flight n.飞行、航班conference n.会议guar antee υ.保证check n.支票Useful Expressionsto make a reservation 预订to check in 登记by the way 顺便in case 以防（万一），假使according 根据、按照eithe r…or…或者…或者right away 马上、随即UNIT 2At the reception Desk2-1 At the EntranceScene:A car pulls up in front of Huatian Hotel and a doorman (Dm) goes forwardto meet the guests, opening the door of the car for them .Dm: Good evening, sir and madam. Welcome to our hotel.Mr Bellow (B): Thanks. Good evening.Dm: (Opening the trunk out the baggage and looking at the name on the baggage tags) I’m the doorman, Mr. Bellow. So you have got altogether fou r pieces of baggage?B: Er… Maybe five, Margaret (M) ?Dm: Five? Oh, sorry. Let me have a check again.M: Oh, no, Henry. Always poor memory! We’ve got only four.B: I see.(To the doorman) Sorry, boy. You’re right. Four pieces.Dm: Never mind, Mr. Bellow. The Reception Deck is straight ahead.After you, please.B: Yes, thank you.2-2 The RegistrationScene:Mr. Bellow (B) checks in at the Reception Desk.Receptionist (R): Good evening. What can I do for you, sir?B: I booked a twin-bed room with bath three weeks ago.I’m Henry Bellow.R: Just a moment, please, Mr. Bellow. I’ll check the arrival list. …Sorry to have kept you waiting, sir. Yes, you have reserved a British suite from today to the 29th.B: Yes, exactly.R: Could I see your passports, please? (Checking the passports and giving them back)Thank you, sir. And would you mind filling in the registration form?B: I’ll take care of it. (Filling out the form)Here you are. Is it all right?R: Yes, thanks. How are you going to pay, in cash or by credit card?B: Could I pay with traveller’s checks?R: Certainly. Here’s the key to Room 908. Please keep it.And the bellman will show you up.(A bellman comes over.)Have a nice evening, sir. And enjoy your stay.B: Thank you.2-3 Receiving a Walk-in GuestScene: A gentleman steps in, trying to find a room for the night.Receptionist(R): Good afternoon, sir. May I help you?Client(C): Yes, please. I've just arrived from Hong Kong.Could you let me have a room for this evening?R: Have you made a reservation, sir?C: I’m afraid not.R: How many people do you have, please?C: Just one. I’m alone.R: Just a moment, please. I have to check if there’s a room available. … Oh, sorry,Sir.All the rooms are booked up. But I think we’ll be able to arrange for a room after six o’clock this evening. If you need a room right now, would you like me to get in touch with somewhere else for you?C: No, thanks. I should say I prefer to stay here. A friend of mine highlyrecommended y our hotel to me. I’ll just wait here till six.R: You are welcome, sir. Perhaps you might feel more comfortable to rest in our lobby after a tiring journey. And if you need any help, do let us know.C: Thank you. No problem.Word ListDoorman. 门卫人员Tag n.标签registration n.登记、注册receptionist n.接待员bellman n.应接员prefer v.喜欢recommend v.推荐、介绍、建议tiring a.使疲劳的trunk n.行李箱（汽车）baggage n.行李cash n.现金、现款credit n.信用贷款available a.可得到的highly ad.高度的lobby n.(剧院、旅馆等的）门廊、门厅Useful Expressionsto pull up （使）停下to have a check 检查、复核to fill in (out) 填写、填好to take care of 留心to show sb. Up 领某人上楼to be booked up 预订完了to get in touch with 与……取得联系to recommend … to 向……推荐……UNIT 3The Bellman3-1 Carrying BaggageScene: The bellman (Bm) does service for the Bellows.Bm : Good evening ,madam and sir.I’m the bellman.Mr Bellow(B)&.Mrs Bellow(M),Good evening.Bm: Very glad to have you here. I’ll get the baggage up to your room.B&m: Thank you.Bm: Let me carry your baggage. Are these all yours?M: Four pieces, Henry?B: Yes.(Laughs)Bm: Allow me, madam.(Mr. Bellow tries carry one of the suitcases up to the baggage cart.)Bm: Oh, leave it to me, I’ll do that for you.B: Thanks.Bm: It’s my pleasure. This way, please.(They are going to the elevator entrance.)Here we are. Please take this elevator to the ninth floor. The floor attendant will meet you at your elevato r entrance there and show you to Room 908.I’ll take the baggage elevator and get your suitcases up to the room.B: Very good. See you then.Bm: See you.3-2 Introducing Hotel ServicesScene: The Bellman (Bm) escorts a lady (L) to her suite along the corridor.Bm: This way, please. Room 308 is at the end of the long corridor.L: Oh, marvellous! The corridor looks lovely, so quiet and well decorated! Beautiful indeed!Bm: I’m glad that you like it. And I’m sure you’ll like your room.too.All our rooms ar e spacious and airy.L: Good.By the way, could you tell me about your hotel services?Bm: Certainly, madam. Our hotel is a first-rate hotel and chosen as the favourite place to stay in by VIPs, official guests and businessmen from many countries. There are over 300 roomsof international standard, including single rooms, double rooms and suites. There are fourspacious Chinese restaurants deluxe Western-style restaurant, large and small banquet halls bar, a 24-hour cafe and an indoor patio with drinks.L: How about other services?Bm: Also available are a beauty salon, a barbershop, a souvenir shop…L: Have you got an indoor swimming pool here?Bm: Yes, it’s on the first floor. And we’ve got a billiard room and bowling room as Well. They ready to serve the guests at their convenience.L: I’d like to have a brochure of your hotel. Where could I get one?Bm: You can take one from Reception Desk.If you don’t mind, I’ll come up again and bring you one. L: Oh, good. That’s very k ind of you.Bm: Not at all. I’m always at your service.Make up roomStaff : Good afternoon, Mrs Anderson. Can I clean your room now?Guest: Could you please come back again. I’m tied up at the moment. I’ve some visitors Staff : All right, no problem. When do you need me to come back?Guest: How about 6:00. is that all right?Staff : Sorry, I’ll be off then. I’ll finish working at 5:30., but don’t worry. One of my colleagues will come.Guest: OKStaff : By the way, do you need an adapter?Guest: Yes, I did ask for oneStaff : Here you are. I’ve got it for youGuest: Thank youStaff : Not at all.客人打DNDGuest : Good afternoon. Smith speakingAttendant : Good afternoon sir. This is Nicole speaking from the Housekeeping Department.I’m terribly sorry to disturb you, but when can we clean your room?Guest : Why do you ask? Is there a problem?Attendant : Well, your DND sign is still on your door.Guest : Is it? I’m sorry. I forgot to take it of the door knob. You can come whenever you want.Attendant : Oh. Thank you very much.开夜床服务：Attendant: Good evening, may I come in for turn down service?Guest: Yes, come in please.Attendant: Is there anything else I can do for you?Guest: Yes, I would like a few more towels.Attendant: Sure. Just a moment. I will go and get them at once.Here you are, sir.Guest: Thank you very much.Attendant: You’re welcome.Guest: Good night.Attendant: Good night.收取客衣：Attendant : Good afternoon. Laundry service. May I help you?Guest : Good afternoon. This is Mr. Morris speaking. I just checked-in and I’ll have a meeting in a few hours, but my suite is folded. Can I have it pressed?Attendant : That is no problem, sir. You need it within a few hours?Guest : Well, I’d rather have it within an hour.Attendant : OK, but there is a surcharge fro express service.Guest : I know, but that is fine with me. I need it to be pressedAttendant : All right. I will send someone to pick it up in a few minutes.Guest : I won’t be in my room then because I have to leave right away. I’ll put my suite onthe doorAttendant : What is your room number, sir?Guest : My room number is 318送回客衣：Attendant : Good evening. Laundry office. May I help you?Guest : Good evening. This is Ms. Taylor in room 548. Today I had my laundry done, but Ithink it has not been returned.Attendant : That is strange, because we’ve already returned all the laundry.Whick items did you have as laundry?Guest : Well, in fact it was not laundry. I had two slacks and a jacket for dry cleaning. Attendant : Aha. Did you check your wardrobe. Because normally we hang it back there. Guest : No. I did not. One moment, I’ll check it. They are back. Sorry for bothering you. Attendant : No problem at all, Ms Taylor. Good night.寻找客衣：Guest: Hello, Madam. They’ve just returned my laundry but I’m missing a pair of socks. Attendant: Oh, I’m sorry. Can you tell me what colour your socks are? Then I’ll see if I can find them.Guest: My socks are blue with greenAttendant: Blue with green. One moment please.Hello, sir. I found two pairs of blue with green socks. Both with a different room number. Guest: Well, my room number is 465.Attendant: 465. Well, then I have your socks here too. I’ll send them to your room as soon as possible.Guest: Thank you very much.Attendant: You’re welcome, and dory again.3-3 Ticket-booking ServiceScene:At the Bell Captain’s Disk (BC), the Bellows try to make a flight reservation.BC: Good morning. May I help you?Mr. B ellow (B): Yes, I’d like to fly to Guilin on Saturday.Could you book tickets for me?BC: You have to book the tickets five days in advance.Now it’s the busy season for travelling, you know.Sorry to say all the tickets are booked up.B: No ticket s! What luck! But I …BC: I wonder if you’d consider going there by train instead. You can have train tickets and they’re much cheaper. actually.B: Well, it seems we’ll have to take the train.BC: What time would you like to leave?B: At noon, if possible.BC: How many tickets do you need?B: Two soft berths, please.BC: (Looking at the timetable)Will 2:15 be all right?B: Yes, that’ll be fine.BC: Just a moment, while I call the station.…(After the call)I’m sorry, there aren’t any more seats left on the 2:15 train, but there is a train leaving on Saturday morning. That’s No.79 special express. It will leave at 7 a.m.. What do you think of it, sir?B: Well, I suppose I’ll have to take that one. My name is Henry Bellow. And here’s the money for booking.BC: I wish you a wonderful trip to Guilin.B: Thank you. They say Guilin leads the world in beautiful scenery. To tell the truth, my wife has been dying to go there.Mrs. Bellow (M): (Appearing) and so have you.Word listSuitcase n.衣箱Cart n. 小推车Suppose v. 假定、猜想Elevator n. 电梯Entrance n. 入口处Attendant n. 侍者、服务员Corridor n. 走廊、通路Decorate v.装饰Airy a. 通风的Favourite a. 特别喜爱的Standard n.标准、规格Banquet n. 宴会、盛宴Patio n. 院子（连屋）室外就餐处Brochure n.小册子Consider v.考虑Timetable n. 时刻表Duty n. 责任Service n. 服务Choose v. 挑选、选择Spacious a. 广阔的、宽敞的Souvenir n. 纪念品Official a. 官方的、公务上的Restaurant n. 饭店、餐馆Indoor a. 室内的Salon n.沙龙、美容室Convenience n. 便利、方便Instead ad. 代替Trip n. 旅程Useful ExpressionsTo do service forTo leave … to …To escort … to …At the end ofAt one’s convenience As wellIn advanceIf possibleTo think ofTo tell the truthTo be dying to do sth 为……服务，效劳把……留给……陪同……去……在……的尽头在……方便时也预先如果可能的话想到说实话，老实说迫不及待（干某事）UNIT 4At the Information Desk4-1 Mail ServiceScene: Mr. Bellow (B) is going to the Information Desk with a letter in his hand.Receptionist(R): Good aftrenoon, sir.B: Good afternoon. Could you please mail a letter for me?R: Yes. Have you stuck on the stamps yet?B: No. I need to buy some.R: (Looking at the letter)Is it to San Francisco?B: Yes. And I’d like to send it by ordinary air mail.R: (Weighing the letter on the scales)Two yuan and sixty fen…B: Overweight?R: Yes.R: Two-yuan and sixty fen.B: Thank you. Here it is.(Giving the money)R: Here are your stamps. Please stick them on together with the air mail sticker on the front of the envelope.B: All right. One more thing, I want to send a telex and a fax to New York.Can you arrange it for me? R: Oh, yes, sir, We have telex and fax service in our hotel.Would you please go to the business center? You can send your telex and fax there.B: Well, I’ll be going there. Thank you for your information.R: You are welcome.4-2 Introducing Some Scenic SpotsScene:The Bellows plan to go around town. The Receptionist(R) gives them some suggestions.R: Good morning!Mr. Bellow (B): Good morning! Today we can afford a whole day for sightseeing. Could you tell us some places of historical interest in Shanghai?R: Have you ever been is Shanghai before?B: No, this is our first trip here.R: I’m very pleased to suggest that you go to visit the Yu Yuan Garden and the Jade Buddha Temple, the main attractions in Shanghai. They are often visited by foreign guests.Mrs. Bellow (M): And why are those places so popular?R: Because they are of typical Chinese national style. The Yu Yuan Garden is not only the pearl of Shanghai, but also called the “No.1 Vista in East China”. You can see beautiful pavilions, terraces, rockeries, ponds, as well as buildings decorated with fine brick designs and wood carvings.B: Good, I’ll take some p ictures. Then, how about the temple?R: The Jade Buddha Temple is one of the most famous temples in China. There are two white jade statues of Sakyamuni brought from Burma more than a hundred years ago.M: Oh, great! We’ll have a good chance to feast our eyes.R: What’s more, the construction of the Grand Hall is magnificent.B: I think I’ll enjoy the architecture of the temple, too.M: Both places sound worth visiting. Henry, let’s go.4-3 Showing the wayScene:The Bellows are asking the way at the Reception Desk.Receptionist(R): Good morning, sir.Mr. Bellow (B): Good morning. Excuse me, but could you tell me how to go to the Friendship Store? I can’t find the exact spot on the map.R: Yes, of course. Our hotel is located on Ming Y uan Road in the western district of Shanghai. But the Friendship Store is within easy reach. You can take No.27 Trolley Bus and get off at Sichuan Road. Go ahead along the road and turn left at the first crossing. Then go straight on until you find the second crossing. At the corner of the street, you’ll find a high-rise. That’s the shop.Mrs. Bellow (M): Henry, it seems too complicated. We’ll get lost, I’m afraid. Shall we try another shop? B: What are you worrying about? I want to buy a Chinese-style dress for you for your birthday. They say foreigners are offered the best service there, at the Friendship Store.M: Then, why not take a taxi, my dear.B: All right, let’s go.(To the Receptionist) Could you order a taxi cab for us?R: Yes, I’d be glad to. (Calls a taxi by phone)The car is expected to come within five minutes, sir.By the way, the Friendship Store is near the Huangpu River and if you could afford time, do walk along the Bund and see the beautiful scenery and the harbor. It’s alive with activity.B: That sounds like a very good idea.R: And there’s the Old Men’s Jazz Band at the Peace Hotel Cafe.It’s well-known even abroad and much appreciated by foreign guests. If you are interested in that, you might go there and have a cup of coffee.M: Wonderful! Thank you for your nice suggestions.R: It’s my pleasure.Word ListOrdinary a.普通的Sticker n.粘纸Telex n. 电传Fax n.传真电报Sightseeing n.观光Typical a.典型的Pavilion n.亭子、楼阁Rockery n. 石头假山Decorate v.装饰Carving n. 雕刻、雕刻品Buddha n. 佛Magnificent a.宏伟的Sakyamuni n. 释迦牟尼Pearl n. 珍珠Terrace n. 平台、阳台Pond n. 池塘Brick n. 砖头Statue n. 雕像、塑像Buddhist a.Architecture n. 建筑式样，风格Burma n. 缅甸（国名）Envelope n. 信封Spot n. 点、地点、场所District n. 地区Trolley-bus n. 无轨电车Scenery n. 风景、景色Band n. 乐团Appreciate v. 欣赏Afford v. 抽得出（时间）Exact a. 确切的Locate v. 座落于、位于High-rise n. 多层高楼Complicated a. 复杂的Jazz n. 爵士音乐Mass a.群众性的Scenic a.风景的Useful Expressionsto stick … on 把……粘贴在……上places of historical interest 名胜古迹one more thing 还有一件事within easy reach 很近to be located(on) 座落于、位于at the corner of 在……拐角处to get lost 迷路to be decorated with 由……装饰to take pictures 照相what’s more还有UNIT 5The Cashier5-1 Foreign Currency ExchangeScene:Mr. Bellow (B) is making his way to the foreign exchange counter. He wants to change some US. dollars for FEC.Cashier(C): Good afternoon, sir. Can I help you?B: I’d like to change some US dollars and I’d like to know today’s exchange rate.C: According to today’s exchange rate, every US dollar in cash is equivalent to 5.32 yuan, FEC. How much would you like to change, sir?B: Well, I’ll change one hundred and here’s the money.C: Would you please fill in this form?B: All right.C: Please write your name, passport number and room number on the slip.B: Here you are.C: Thank you. You’ll have it right away. Will you sign your name here on th is memo?B: OK, Will you please give me some one-yuan notes? I need some small change.C: All right.(Changing the money)Mr. Bellow, here it is. Please have a check and keep the exchange memo.B: Oh, yes, thanks. By the way, can you tell me what I should do with the FEC left?With me?C: You’ll have to go to the Bank of China or the airport exchange office to change It backs into dollars.B: I see. Thanks.C: You are welcome.5-2 Checking OutScene:Mr. Bellow (B) checks out at the Cashier’s Desk.Cashier(C): Good morning, sir. May I help you?B: Is this where I can pay my hotel bills?C: Yes, please tell me your room number and when you are checking out.B: My room number is 902 and I’d like to check out now.C: Just a moment, please. (Checks files)Are you Mr. Bellow?B: Yes.C: Did you have breakfast this morning?B: Yes, but I paid cash for it.C:And have you used any hotel services since breakfast?B: Yes. I used the mini-bar. I drank a can of Coca-Cola.C: All right…(Giving Mr. Bellow the bill)Here you are sir. Please check it.B: I’m sorry . What’s this for?(Pointing to a figure)C: That’s for the drinks and phone calls you made from your room.B: Oh, I see. Thank you. Can I pay with traveller’s checks?C: Certainly, sir.(Mr. Bellow fills out checks and gives them and his passport to the cashier.)Here are your bill and receipt, Mr. Bellow. We hope you enjoyed your stay with us here andthat you’ll have a pleasant trip home.B: Thank you. And we’ll have a trip to Guil in before we go home.5-3 Mis-calculationScene:Mr. Bellow (B) goes back to the Cashier’s Desk, thoughtfully and hurriedly.Cashier(C): Good morning, sir. May I help you?B: Just now I checked out here. But back in my room, I found that there might be something wrong with the bill.C: Oh, yes?B: I checked in on the 26th and will leave this morning. That’s exactly three days, I think. But I paid for three days and a half.C: Well, let me see. The 26th,the 27th,the 28th…Ah yes, you checked out in the morning, so you only stayed here for three days, no more. Sorry, sir. I do apologize for my mis-checking.B: That’s all right.C: Now let me give you another receipt and please check it. Here is the money you overpaid.B: Thank you.C: I’m awfully sorry to have caused you so much trouble.I’ll try to be more careful another time.Word ListCashier n.出纳员Sign n.符号、招牌、迹象；v.签名、示意Count v.数Bill n.帐单Mini-bar n.小冰箱Can n.听头、罐头Mis-check v.计帐出错equivalent a.相等的、相当的memo n.备忘录、（商）便笺、便函file n.汇订的文件、卷宗、档案receipt n.收到、收据、收条Coca-Cola n.可口可乐（饮料）apologize v.道歉、谢罪overpay v.多付（钱款）Useful Expressionsto be equivalent to right awayto check outto point toto apologize for just now 相当于、等价于立刻结帐指抱歉、致歉刚才UNIT 6Settling Guests’ Complaints6-1 Changing a RoomScene: Mr. Bellow (B) Wants to change a room. He goes to the assistant manager (AM).AM: Good morning, sir. What can I do for you?B: I’m Bellow, I’m in Room908.Can you change the room for me? It’s too noisy. My wife was woken up several times by the noise the baggage elevator made. She said it was too much forher.AM: I’m awfully sorry, sir. I do apologize. Room 908 is at the end of the corridor. It’s possible that the noise is heard early in the morning when all is quiet.B: Anyhow, I’d like to change our room.AM: No problem, sir. We’ll manage it, but we don’t have any s pare room today. Could you wait till tomorrow? The American People-to-people Education Delegation will be leaving tomorrow morning. There’ll be some rooms for you to choose from.B: All right. I hope we’ll be able to enjoy our stay in a quiet suite tomo rrow evening and have a sound sleep.AM: Be sure. I’ll make a note of that. Every thing will be taken care of. And of there is anything more you need, please let us know.6-2 At the Lost and Found DeskScene:Mr. Bellow (B) complains to the Assistant Manager (AM) about the slowness in service.B: Hello, my watch was lost. You promised me to look for it right away. Now, two hours have passed and I still haven’t heard from you. What’s the matter?AW: Mr. Bellow, we are sorry to have kept you waiting, but you said that this morning you had changed money at the Currency Exchange Desk, bought a tourist map at the newspaper stand, had your hair cut at the barber’s and had your lunch at the restaurant. Because you have been to several places, we need more time to find it.B: Well, I was wondering whether you were still working on it.AM: Yes, we are. Two porters are still busy checking around.B: I’m sure the watch is here. I hope you’ll try to find it for me as soon as possible.AM: Of course. We’ll let you know as soon as we find it. Please don’t be worried.B: All right. Thank you.6-3 Charging MoreScene:At the Reception Desk, a guest (G) insists on staying longer without paying more. Employee (E): Good morning. May I help you?G: My fl ight doesn’t leave till 5:45 p.m.and I don’t want to wait around at the airport all day. Could I still rest in the room this afternoon?E: Excuse me, sir. According to our regulations, a half day’s rent is charged against a room this afternoon, we’ll have to charge you 50% or the price.G: (Angrily) What? Ask for money again? I have settled accounts. I won’t pay more for the two or three hours. No more! Do you hear?E: We’d like to help you as we can. You may leave your baggage here until 4:30.Just speak to the porter and he’ll take care of it…free of charge, of course.G: But damn it! I won’t give you one more cent!F: The porter will keep your baggage free of charge, sir, and you’re welcome, to rest in the lobby. G: No, I insist on having a rest in the room.E: Then, if you’ll wait a mo m ent, please, sir? I’ll ask our manager to come and take care of your request.Word Listawfully ad. 非常、很、十分anyhow ad. 不管怎样、无论如何promise n.& v. 应诺、诺言、保证worried a.烦恼的、焦虑的regulation n. 规则、规章、法规account n. 帐目、帐insist v. 坚持request n.& v. 请求、要求quiet a.安静的vacate v. 使空出、腾出、搬出Useful Expressions。
酒店英文情景对话阅读.doc
酒店英文情景对话阅读，，xx英语教学中利用情景对话的方式,能有效地把创设情景和小组活动结合起来对学生进行口语训练,能激发学生的学习兴趣。
我整理了酒店英文情景对话，欢迎阅读!酒店英文情景对话篇一R:Good afternoon,Sir and Madam.May i help you?下午好，先生夫人，需要我帮忙吗?G:Good afternoon,i'm Jack Wilson.My wife and i have just arrived.We'd like to have a room at your hotel for tonight.下午好，我是杰克威尔逊。
我和我的妻子刚刚抵达我们需要今晚在旅店住一晚R:Welcome to our hotel.Have you made any reservations?欢迎来到我们旅馆，你有预约吗?G:I'm afraid not.Could you arrange a twin-bed room with a bath for us?恐怕没有。
你能安排一个可以洗澡的双人床房间吗?R:Wait amoment,please...Oh,Room 1111 is available,which commands a good view of Huangpu River.请等一下。
哦，可以用1111室，它临黄浦江的景色G:Great,l'll take it.How much do you charge?太好了，我定了，多少钱?R:RMB 720 Yuan720元G:OK好的R:Please show me your passports and fill in this registration form.请让我看看你的护照，并填写登记表。
G:I'll take care of it.我会搞定的。
R:Thank you.Would you please pay RMB 1500 Yuan as deposit?谢谢您。
商务英语口语：酒店住宿-2
商务英语口语：酒店住宿-2在国际贸易中，作为一个商务人士，日常的口语沟通是必备的工具之一，由于我们面对的大多数是都是外国人，所以这是必需的要会使用的工具哟，那么关于酒店住宿该如何表达?以下是我给大家整理的关于酒店住宿-2商务英语口语，盼望可以帮到大家1、这个周末你们还有空房吗?A: Do you have a room available for this weekend?这个周末你们还有空房吗?B: Yes, we have several rooms available.是的，有几间。
Id like to have a single room, preferably facing south.我想订一个单人间，最好是朝南。
Could you find out for me whether they have any rooms available?你能帮我问一问是否有空房吗?Are there any vacant room in this hotel?这家旅馆有空房吗?I urgently need a room for tomorrow night, and do you have any vacancies?我想预定明天晚上的房间。
你们到时会有空房吗?2、我们可以给您打九折。
2、我们可以给您打九折。
A:Then how much do you charge for that?那你们怎么收费的?B:The original price is 300 Yuan, but since we are in asales-promotion period, we can give you 10% off. Thats 270 Yuan.原价是300元一个晚上。
现在在搞促销，我们可以给您打折也就是270元一个晩上We give 5% discount or one week, 10% for two weeks and over.住一周我们给5%的折扣，两周和两周以上给10%的折扣。