新职业英语1-基础篇-Unit 7
职一基础模块1 unit 7 period 1课件
( ) f. Ben and Wang Yang are playing table tennis.
Part 01
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Ben: OK, thanks. Please tell him to come to school this afternoon. I want to play basketball with him.
Wang Yang’s mother: All right. I’ll tell him. Ben: Thank you. Good-bye!
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Lemon drops oat cake oat cake sugar plum. Jelly beans macaroon I love topping danish cake
新职业英语1酒店英语--Unit 7
1. What are the main duties of the business center staff?
Suggested Answers
The main duties of the business center staff are the secretarial services, convention services and tickets services. The secretarial services include photocopying, sending faxes, typing documents, printing business cards, etc. Convention services are always related with meeting room rental, convention equipment rental, and sometimes catering service. Ticket service is to help the guests to book airline tickets, train tickets, concert tickets, and show tickets, etc.
新职业英语-第二版-职业综合英语1-教案unit7
新职业英语-第二版-职业综合英语1-教案unit7新职业英语-第二版-职业综合英语1-教案unit7新职业英语第二版职业综合英语1 Unit7教案1授课时间班周星期第节班周星期第节班周星期第节班周星期第节班周星期第节课次17 学时数 2授课形式（请打√）纯理论□纯实践□理实一体化□习题课□其他□授课题目Unit7 Customer ServiceReading A: I Really Want to Know教学目的Ss understand successfully measuring customer satisfaction Ss make and handle a complaint教学重点 1. The main idea and the structure of the reading A.2. Master the key words and language points.教学难点1.How to use the key words and expressions in reading A.2.Analysis on the text structure.使用的教具/多媒体Textbook; PPT; CD/仪器/仪表/设备等教学方法Pair-work; Discussing, lecturing 参考资料English for Careers (Book1)教学基本内容及设计Part I Warming-up 20 minutes Task 1 10 minutes Objective: Ss learn how to collect customer opinions through a survey. ? Explain briefly what a survey is. E.g. “A survey is a method of gathering information from a sample of individuals. The goal is to find out people’s stand or opinion on certain matters.”Task 2 10 minutes Objective: Ss can analyze data, find problems and give solutions.Divide the class into groups of 4-6 students and ask each group to collect and analyze the data.Ask some groups to present their conclusions and solutions to the class. Part II New words in Reading A 15 minutes Objective: Ss can get familiar with the new words and expressions, etc.. Steps:Ss listen to the new words and expressions, etc.Ss read the new words and expressions, etc.Part III Discussions before Reading A 10 minutes Objective: Ss can get familiar with the new words and expressions, etc.. Steps:Ss know something about Reading A.Ss discuss the followi ng two questions:1.Why did the writer and his wife go to their favorite restaurant fordinner?2.In order to successfully measure customer satisfaction, whatshould you pay attention to?Part IV Reading A Language points 35 minutes Paragraph 1 deserve: v. to have earned something by good or bad actions or behavior e.g. You’ve been working all the morning—I think you deserve a rest. gain: v. to increase in weight, speed, height or valuee.g. Last week I gained another five pounds.Paragraph 3admirable: a. having many good qualities that people respect and admire e.g. This essay is admirable in all respects.implement: v. to take action or put into practicee.g. We have decided to implement the president’s suggestion in full. establish: v. to start; to set upe.g. My grandfather established the family business in 1938.The relationships between the two companies were established two years ago.obtain: v. to get something especially by means of efforte.g. We wish to obtain first-hand information.particular: a. unusual, single and different from otherse.g. They have conducted a research in this particular field.Paragraph 4survey: n. a general examination or study (of conditions, opinions, etc.), especially carried out by asking people questionse.g. A recent survey shows that many teenagers spend threehours a dayplaying computer games.comment: n. opinion given briefly in speech or writing about something or someonee.g. Do you have any comments to make upon my story?Paragraph 5deposit: v. to put something down in a particular place; to put money or something valuable in a bank or other places where it will be safee.g. She deposited her case in the corner.You are advised to deposit your valuables in the hotel safe. Paragraph 6in place: in existence and ready to be usede.g. The new regulations are now in place.hand out: to give something to each member of a groupe.g. Could you start handing these books out, please?Paragraph 7distribution: n. the act of sharing things among a large group of people ina planned waye.g. The distribution of the food supplies in the earthquake area began two days ago.Part V After Reading ExercisesTask 1 5 minutes Objective:Ss can find some specific information in the passage.Task 2 5 minutes Objective:Ss can decide whether the statements are true or false.课后作业/思考题Prepare Reading B and Grammar of Unit 7 教学后记说明：1.课程教案应按授课次数编写；重复班授课不再另行编写教案。
新职业英语 职业综合英语1 Unit7 教案
tasks
Warming-up
Task 1 :
Complete the following survey form about campus
canteens.
Task 2
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Warming-up
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• Suppose you are the CEO of the Campus Canteen Corporation. According to the completed survey above, are your customers satisfied? How could you make improvements?
v. to have earned something by good or bad actions or behavior e.g. You’ve been working all the
morning—I think you deserve a rest.
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Reading A
gain
v. to increase in weight, speed, height or value
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Reading A
尽管我很满意这家餐馆 的服务，我也不打算把一份已 由别人完成了的调查问卷放到 意见箱里。然而，很多人却会 不假思索就将这种问卷交回。
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Reading A
The owner of the restaurant is only fooling himself by keeping the current customer satisfaction measurement program in place. If he “really wants to know”, he would be better off asking someone to hand out postage-paid questionnaires to people as they left the restaurant.
新职业英语 职业综合英语1 Unit7 教案
pounds.
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Reading A
admirable
a. having many good qualities that people respect and admire e.g. This essay is admirable in all
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A-Trans-4
Reading A
话说我们喝完咖啡之后，侍者拿来了账单。与账 单附在一起的，还有一份简要的顾客满意度调查问卷。问 卷的一面是餐馆老板的一份说明，开头写着“我真的很想 知道”；另一面是一些标准的测量项目，以及顾客填写意 见的空白处。有一点不同的是，这份调查问卷已经由侍者 填完了。在“很好”、“好”和“有待提高”三个级别上 ，侍者已经在所有“很好”的方框内划了一条线。
entire
a. whole; complete e.g. It was the worst day in my
entire life.
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Readinቤተ መጻሕፍቲ ባይዱ A
implement
v. to take action or put into practice
e.g. We have decided to implement the
v. to have earned something by good or bad actions or behavior e.g. You’ve been working all the
morning—I think you deserve a rest.
精品课件
Reading A
gain
v. to increase in weight, speed, height or value
2024年新时代职业英语《通用英语1》教学精彩课件U7
2024年新时代职业英语《通用英语1》教学精彩课件U7一、教学内容本节课我们将学习《通用英语1》第七单元（Unit 7），重点内容包括：日常交流中的基本句型、常用词汇以及相关的语法点。
具体章节内容为：1. 会话篇——日常生活中的基本英语对话；2. 词汇篇——与日常生活相关的50个基本英语单词；3. 语法篇——一般现在时和一般过去时的基本用法。
二、教学目标1. 学生能够熟练运用本单元所学的日常英语句型和词汇进行基本交流。
2. 学生能够理解并运用一般现在时和一般过去时描述日常生活。
3. 培养学生的英语口语表达能力，提高他们的英语学习兴趣。
三、教学难点与重点重点：日常英语对话、基本词汇和语法点（一般现在时和一般过去时）的学习与运用。
难点：一般现在时和一般过去时的区别与正确运用。
四、教具与学具准备1. 教具：PPT、录音机、磁带、黑板、粉笔。
2. 学具：教材、笔记本、练习本、字典。
五、教学过程1. 导入：通过播放一段关于日常生活的英语视频，引导学生关注并模仿其中的英语表达。
2. 新课内容展示：展示PPT，讲解本节课的教学目标和内容，引导学生学习。
3. 互动环节：教师与学生进行对话练习，让学生运用新学的句型和词汇进行交流。
4. 例题讲解：讲解一般现在时和一般过去时的例题，让学生理解并掌握语法点。
5. 随堂练习：布置与新课内容相关的练习题，让学生巩固所学知识。
7. 作业布置：布置课后作业，提醒学生按时完成。
六、板书设计1. Unit 7 Daily Life2. 主体内容：常用句型常用词汇语法点：一般现在时和一般过去时七、作业设计1. 作业题目：（1）根据所给图片，用一般现在时或一般过去时完成句子。
（2）模仿本节课所学的对话，编写一段关于自己日常生活的对话。
2. 答案：（1）略（2）略八、课后反思及拓展延伸1. 反思：关注学生的学习反馈，针对学生的薄弱环节进行针对性教学。
2. 拓展延伸：推荐学生观看与日常生活相关的英语电影、电视剧，提高他们的英语听说能力。
新职业英语1酒店英语--Unit 7
Unit 7 Business Center
Warming-up
its
Suggested Answers
Task 1 Match each service item with
corresponding picture.
copying and printing documents – E sending fax - D typing documents - C booking a- B
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Unit 7 Business Center
Reading
2. What are the efficiency-oriented customers’ requirements of the meeting rooms? Suggested Answers Meeting rooms are usually equipped with 24 hours Internet access and direct-dial multi-line telephones with voice mail to meet the requirements of efficiency-oriented customers. The modern office equipment will greatly save guests’ time in dealing with their works effectively.
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Unit 7 Business Center
Reading
The Business Center
1. In the early 1990s, when business centers only existed in the
新职业英语 职业综合英语1 unit 7 Customer Service 电子教案
Unit 7Specific Procedures :Step One 1. Ask the students to recall the layout of a letter2. Summarize some useful expressions of servicing customers.Step Two student satisfaction survey (task 1 )complete the following survey form about campus canteens.(work in groups)Step Three Reading A I really want to know (the most important part)1 words & expressions2 Ss read the text by themselves and then ask someone read out and translate.3 read again and try to finish task 1&2.4 teacher read and explain some language points.Language point:Friday night I went off my diet. I dare say I deserved a good meal after losing the twenty pounds I gained from too many trips to Manhattan restaurants last year. My wife and I went to one of our favorite Houston restaurants to celebrate the successful conclusion of my diet.go off: to stope.g. He went off driving after the accident.deserve: v. to have earned something by good or bad actions or behaviore.g. You’ve been working all the mo rning—I think you deserve a rest.gain: v. to increase in weight, speed, height or valuee.g. Last week I gained another five pounds.It is admirable for an organization to want to measure customer satisfaction. However, to do so correctly, the entire measurement process must be properly designed and implemented from start to finish. Proper questionnaire design is just the first step in the process. Equally as important is establishing a process of gathering data which will obtain a representative sample of customers, and which keeps bias to a minimum. This is where many organizations fail. This is where this particular restaurant failed.admirable: a. having many good qualities that people respect and admiree.g. This essay is admirable in all respects.measure:v. to judge the importance or value of somethinge.g. Education shouldn’t be measure only by examination results.entire: a. whole; completee.g. It was the worst day in my entire life.implement:v. to take action or put into practicee.g. W e have decided to implement the president’s suggestion in full.establish:v. to start; to set upe.g. 1. My grandfather established the family business in 1938.2. The relationships between the two companies were established two years ago. obtain:v. to get something especially by means of efforte.g. We wish to obtain first-hand information.particular: a.unusual, single and different from otherse.g.They have conducted a research in this particular field.After we had finished our coffee, the waiter brought over the check. With the check was a brief customer satisfaction survey. One side of the questionnaire contained a note from the owner,beginning with the words “I really want to know”. The other side of the questionnaire contained a few standard measurement items and room for comments. What was a little different about this survey was that the questionnaire had already been filled out by the waiter. On a scale of “excellent”, “good”, and “needs improvement”, the waiter had drawn a line through all the “excellent” boxes. Survey:n. a general examination or study (of conditions, opinions, etc.), especially carried out by asking people questionse.g. A recent survey shows that many teenagers spend three hours a day playing computer games.comments:n. opinion given briefly in speech or writing about something or someonee.g. Do you have any comments to make upon my story?filled out :to complete (a form) by answering the questions in the spaces providede.g. Could you fill out this application form quickly?As much as I enjoyed the service, I was not about to deposit a questionnaire that somebody else had completed into a ballot box. However, many people would return such a questionnaire without thinking twice.deposit: v. to put something down in a particular place; to put money or something valuable in a bank or other places where it will be safee.g. 1. She deposited her case in the corner.2. You are advised to deposit your valuables in the hotel safe.thinking twice:to think very carefully about somethinge.g. The teacher advised him to think twice before deciding to quit school.The owner of the restaurant is only fooling himself by keeping the current customer satisfaction measurement program in place. If he “really wants to know”,he would be better off asking someone to hand out postage-paid questionnaires to people as they left the restaurant.in place:in existence and ready to be usede.g. The new regulations are now in place.hand out:to give something to each member of a groupe.g. Could you start handing these books out, please?If you have a customer satisfaction measurement program in place, or if you are thinking of implementing one, we urge you to give as much attention to the distribution and collection process as you do to the questionnaire design.urgedistribution: n. the act of sharing things among a large group of people in a planned waye.g. The distribution of the food supplies in the earthquake area began two days ago. Step four Business Know-howConducting a surveyEstablish the goal of the project----What to learn;●Determine what people are targeted and how many are to be interviewed;●Choose how to interview(face to face, telephone, etc.);●Design the questionnaire;●Pretest the questionnaire, if practical;●Conduct interviews and collect data;●Analyze the data-----produce the findings.Step five reading B Motorola Limited WarrantyStudents do it by themselvesStep six Listening & speakingWarm-up1. Ask the students to recall the words in readingA&B2. Read aloud the text3 preview some new words in listening.listeningTask 1 --------listen for details (missing words)Task 2 --------listen for details (choose the best answer)Task 3 --------listen and judge (true or false)Task 4 --------listen for details (numbers)Task 5 --------listen and fill in blanks with short sentencesspeakingWork in pairs. practice making and handling a complaint with the given information Role B Role AGreet the customer. Greet and say you have a complaint to make.Ask what happened. State the problem in detail.Express your regret. Refuse to accept the suggested solutionOffer a solution and propose yours..Express your regret again. Accept a satisfactory solution.Offer other solutions.Work AssignmentsReview words and text of unit sevenFinish workbookStep seven Letter of Adjustment IntroductionReplies to letters of complaint, often called “letters of adjustment”, must be handled carefully. Here are some suggestions that may help you write letters of adjustment:1 Refer to the letter of complaint by date.2 Identify the item or problem that the customer has encountered.3 If your company is at fault, apologize.4 Explain how the error occurred.5 State exactly how you intend to solve the problem.6 If you cannot solve the problem as they wish, try to make a slight adjustment.Step Eight writingTask 1 Complete the following letter of adjustment with the given expressions.Task 2 suppose you are the customer service manager of your company . write a letter of adjustment to the letter of complaint in task 1 on page 90.Step Nine Mini-ProjectCustomer Satisfaction QuestionnaireGender: male / female1 what is the brand of your mobile phone?2 how long have you had the phone?3 how do you like the overall performance of the phone?4 which function of the phine do you like most?5 have you ever used the phone’s after-sales service?Work in groups. Each group asks several Ss to fill in the questionnaire about their use of mobile phones and then draft a summary of the survey results.Step ten language labTask 1 vocabulary(meaning)Task 2 vocabulary(using)Task 3 sentence(structure)Task 4 choose the best answer (words & phrases)Task 5 translateStep eleven Work AssignmentsReview Unit seven thoroughly and carefully。
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1
Warming-up
2
Reading A
3
Reading B
4 Listening & Speaking
5
Writ7
Language Lab
Warm-1-1
Task 1 Complete the following survey form about campus canteens.
ReaTedxt ing A A-5
As much as I enjoyed the service, I was not about to deposit a questionnaire that somebody else had completed into a ballot box. However, many people would return such a questionnaire without thinking twice.
ReadTeixnt g A A-3
It is admirable for an organization to want to measure customer satisfaction. However, to do so correctly, the entire measurement process must be properly designed and implemented from start to finish. Proper questionnaire design is just the first step in the process. Equally as important is establishing a process of gathering data which will obtain a representative sample of customers, and which keeps bias to a minimum. This is where many organizations fail. This is where this particular restaurant failed.
ReaTdexit ng A A-2
The food, as always, was wonderful. The service was even better than usual. I really would have given the restaurant top marks on every item—but I didn't. Why? We'll see in a moment.
ReadReiadni g A ng A
Text Task 1 Task 2 Business Know-how
ReadTexitng A A-1
I Really Want to Know
Friday night I went off my diet. I dare say I deserved a good meal after losing the twenty pounds I gained from too many trips to Manhattan restaurants last year. My wife and I went to one of our favorite Houston restaurants to celebrate the successful conclusion of my diet.
ReaTedxt ing A A-6
The owner of the restaurant is only fooling himself by keeping the current customer satisfaction measurement program in place. If he “really wants to know”, he would be better off asking someone to hand out postage-paid questionnaires to people as they left the restaurant.
War m1-2
Task 2
Suppose you are the CEO of the Campus Canteen Corporation. According to the completed survey above, are your customers satisfied? How could you make improvements?
ReaTedxt ing A A-4
After we had finished our coffee, the waiter brought over the check. With the check was a brief customer satisfaction survey. One side of the questionnaire contained a note from the owner, beginning with the words “I really want to know”. The other side of the questionnaire contained a few standard measurement items and room for comments. What was a little different about this survey was that the questionnaire had already been filled out by the waiter. On a scale of “excellent”, “good”, and “needs improvement”, the waiter had drawn a line through all the “excellent” boxes.