2020年7月3938管理英语2试题及答案

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3938国开电大专科《管理英语2》历年期末考试(第二题词汇与结构)试题及答案

3938国开电大专科《管理英语2》历年期末考试(第二题词汇与结构)试题及答案二、词汇与结构(共计30分，每小题2分) 6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。

6.Let＇s_________our plan. A.start B.started C.starting [答案]A7.I didn’t do_________last week. A.nothing B.something C.anything [答案]C8.According to their feedback sheets， the participants are all with the training.A.satisfiedB.satisfyingC.satisfactory [答案]A 9.The Jiahe Community Service Center is about to service for residents. A.provided B.provide C.providing [答案]B 10.I＇d like to_________that the staff member who served me didn＇t really seem to know what he was doing. A.point out B.point at C.point in [答案]A 11.I have coffee_________breakfast time. A.at B.in C.on [答案]A 12.Hiring the right employee_________you_________a thousand times over in high employee morale. A.pays…off B.take…off C.pays…back [答案]C 13.Are you familiar_________the saying，“it＇s not what you know，but who you know”?In event planning， networking is key! A.with B.to C.in [答案]A 14.We should take the degree_________account when we recruit a new secretary. A.with B.into C.of [答案]B 15.The candidate should dress in a manner that isappropriate to the position_________he is applying. A.for which B.which C.that [答案]A 16.Participants have_________the Productivity Analysis Worksheet. pleting B.been completed pleted [答案]C 17.Under no circumstance_________to tell lies to the public. A.the companies are allowedB.are the companies allowedC.the companies will allow [答案]B18.We_________it very much that you＇ve come to give us a timely ride.Otherwise we would miss the train. A.appreciate B.expect C.promise [答案]A 19.We feel_________with the inconvenience the service center brought us.A.disappointedB.worriedC.surprised [答案]A 20.I would rather_________two weeks earlier. A.you should come here B.you came here C.you had come here [答案]C 2020年9月试题及答案二、词汇与结构(共计30分，每小题2分) 6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。

3938国开电大专科《管理英语2》期末纸质考试(第二题词汇与结构)题库[排序版]

3938国开电大专科《管理英语2》期末纸质考试(第二题词汇与结构)题库[排序版]说明：更新至2021年7月试题。

_________a company really wants is a candidate_________has the right skills.[2019年1月试题][答案]What...that_________a company really wants is a candidate_________has the right skills.[内部资料][答案]What…that_________f ace-to-face interviews,questionnaires are cheaper for collecting data from a large number of respondents.[2018年7月试题][答案]Compared to_________f ace-to-face interviews,questionnaires are cheaper for collecting data from a large number of respondents.[内部资料][答案]Compared to_________t he feedback is very helpful for planning future meetings and events.[2018年7月试题、2020年9月试题][答案]Getting_________t he feedback is very helpful for planning future meetings and events.[内部资料][答案]Getting_________t he fog,we should have reached the annual meeting site on time.[2019年7月试题、2020年7月试题][答案]But for_________t he fog,we should have reached the annual meeting site on time.[内部资料][答案]But for_________w e are from different countries,we all get along well.[内部资料][答案]though_________y ou prepare cross training plans,you need to consider both the company benefits and the employee benefits.[2018年7月试题、2020年7月试题][答案]As_________y ou prepare cross training plans,you need to consider both the company benefits and the employee benefits.[内部资料][答案]AsA new food market will_________in our community next month.[答案]be builtA ccording to their feedback sheets,the participants are all________with the training.[内部资料][答案]satisfiedA ccording to their feedback sheets,the participants are all________with the training.[2021年1月试题][答案]satisfiedA merican young people would rather,_________advice from strangers.[2020年1月试题、2021年7月试题] [答案]getA merican young people would rather,_________advice from strangers.[内部资料][答案]getA nyone who has worked here for over three years is_________for sick pay.[内部资料]A re you familiar_______the saying,“it's not what you know,but who you know”?In event planning,networking is key![2021年1月试题][答案]withAre you familiar_______the saying,“it's not what you know,but who you know”?In event planning,networking is key![内部资料][答案]withA t the end of the day,you want all attendees_________your event to remember this key message that you've spent a long time reinforcing.[2018年1月试题、2020年1月试题][答案]LeavingA t the end of the day,you want all attendees_________your event to remember this key message that you've spent a long time reinforcing.[内部资料][答案]leavingC ustomers_________refuse to filling the questionnaire are not permitted to buy the product.[2018年1月试题、2020年7月试题、2020年9月试题][答案]whoC ustomers_________refuse to filling the questionnaire are not permitted to buy the product.[内部资料][答案]Who-D id the medicine make you feel better?[2019年7月试题]-No.The more ________, ________I feel.[答案]medicine I take；the worseD oes his absence________to your work?[内部资料][答案]make a differenceH e investor should be aware of the limitations of the financial statement analysis_____the annual report.[2019年1月试题][答案]based onH e is _________this company.[2019年1月试题、2020年1月试题][答案]in charge ofH e is_________this company.[内部资料][答案]in charge ofH e keeps on his focus on,________money.[2019年7月试题][答案]makingH e keeps on his focus on,_________money.[内部资料][答案]makingH e says what he thinks and does what he wants to do,_________other people's feelings.[2018年1月试题] [答案]regardless ofH e says what he thinks and does what he wants to do,_________other people's feelings.[内部资料][答案]regardless ofH e was always_________in sharing his enormous knowledge.[2019年7月试题、2020年9月试题][答案]generousH e was always_________in sharing his enormous knowledge.[内部资料][答案]generousH er article is_________in her class.[2019年7月试题、2020年9月试题]H er article is_________in her class.[内部资料][答案]the bestH iring a good employ may cost much money and time,_________,it can win much more for the company in future.[2019年7月试题、2020年1月试题][答案]howeverH iring a good employ may cost much money and time,_________,it can win much more for the company in future.[内部资料][答案]howeverH iring the right employee_________you_________a thousand times over in high employee morale.[2019年1月试题、2021年1月试题][答案]pays...backH iring the right employee_________you_________a thousand times over in high employee morale.[内部资料][答案]pays…backH is action is always_________with his words.[2020年7月试题][答案]consistentH is action is always_________with his words.[2020年9月试题][答案]consistentH is action is always_________with his words.[内部资料][答案]consistentH ow many players does________a baseball team?[内部资料][答案]consist ofI didn't do_________last week.[2018年1月试题、2021年1月试题][答案]AnythingI didn't do_________last week.[内部资料][答案]anythingI don’t know_________.I just arrived here two minutes ago.[2018年7月试题、2020年7月试题][答案]what's going onI don't know_________.I just arrived here two minutes ago.[内部资料][答案]what's going onI forgot_________my music-book and borrowed one from Lily.[2021年7月试题][答案]to bringI have coffee_________breakfast time.[2018年1月试题、2021年1月试题][答案]atI have coffee_________breakfast time.[内部资料][答案]atI like cooking for my friends in_________free time.[2020年9月试题][答案]myI like cooking for my friends in_________free time.[内部资料][答案]myI would rather_________two weeks earlier.[内部资料][答案]you had come hereI would rather________two weeks earlier.[2019年7月试题、2021年1月试题][答案]you had come hereI'd like to_________that the staff member who served me didn't really seem to know what he was doing.[2021年1月试题][答案]point outI'd like to_________that the staff member who served me didn't really seem to know what he was doing.[内部资料][答案]point outI f I_________you,I_________more attention to the independent auditors' report and financial statements in the annual report.[内部资料][答案]were：would payI f I_________you,I_________more attention to the independent auditors’ report and financial statements in the annual report.[2018年1月试题][答案]were；would payI f I_________younger,I would buy the dress.[答案]wereI'm confident in these as long as we_________the needs of the community residents and improve our service quality.[内部资料][答案]keep an eye onI'm writing to_______________,a position as a computer engineer in your company.[2019年1月试题、2020年7月试题][答案]apply forI'm writing to_________a position as a computer engineer in your company.[内部资料][答案]apply forI t is only by agreeing with their view point and_________that you will resolve the situation and send the customer away happy.[内部资料][答案]suggesting a possible solutionI t is only by agreeing with their viewpoint and_________that you will resolve the situation and send the customer away happy.[2019年1月试题、2020年1月试题][答案]suggesting a possible solutionL et's_________our plan.[2018年1月试题、2021年1月试题][答案]startL et's_________our plan.[内部资料][答案]startL ook!_________.[2018年1月试题、2018年7月试题、2019年7月试题、2020年1月试题、2020年9月试题、2021年7月试题][答案]Here comes the bus.L ook!_________.[内部资料][答案]Here comes the busM elinda will discuss the matter with John,_________is the representative of Sunshine Medical Center.[2021年7月试题][答案]whoM ore than 30 people_________the position.[内部资料][答案]applied forM ore than 30 people_______the position.[2018年7月试题、2020年9月试题][答案]applied forO ne day,our dreams will_________reality.[内部资料][答案]turn intoO ne day,our dreams will_________reality.[2018年7月试题、2020年7月试题][答案]turn intoO ur company will_________the customers’ suggestions.[内部资料][答案]respond toO ur company will_________the customers’ suggestions.[2018年7月试题][答案]respond toO ur workers have been checking the heating system since you called us.I_________you it will perform well soon.[2019年1月试题、2020年7月试题][答案]assureO ur workers have been checking the heating system since you called us.I_________you it will perform well soon.[内部资料][答案]assureP articipants have_________the Productivity Analysis Worksheet.[2020年9月试题、2021年1月试题] [答案]completedP articipants have_________the Productivity Analysis Worksheet.[内部资料][答案]completedP eople_________find useful information from the annual report.[2018年7月试题、2020年9月试题][答案]couldP eople_________find useful information from the annual report.[内部资料][答案]couldQ uestionnaires are easy to_________.[内部资料][答案]analyzeQ uestionnaires are not suitable_________some people.[2019年1月试题][答案]forQ uestionnaires are not suitable_________some people.[内部资料][答案]forT he candidate should dress in a manner that is appropriate to the position_________he is applying.[2020年9月试题、2021年1月试题][答案]for whichT he candidate should dress in a manner that is appropriate to the position_________he is applying.[内部资料] [答案]for whichT he enemy has strengthened their_________position.[内部资料][答案]defensiveT he enemy has strengthened their_________position.[2018年7月试题、2020年9月试题][答案]defensiveT he heating system of our apartment broke down so I made a call_________to the community service center.[2018年1月试题、2020年1月试题][答案]complaintT he heating system of our apartment broke down so I made a_________call to the community service center.[内部资料][答案]complaintT he investor should be aware of the limitations of the financial statement analysis_________the annual report.[内部资料][答案]based onT he Jiahe Community Service Center is about to_________service for residents.[内部资料][答案]provideT he Jiahe Community Service Center is about to_________service for residents.[2019年7月试题、2021年1月试题][答案]provideT he moment I got home,I found I_________my jacket on the playground.[2021年7月试题][答案]had leftT he more information you can get,_________in your field.[2019年1月试题、2020年1月试题、2021年7月试题][答案]the more competitive you will beT he more information you can get,_________in your field.[内部资料][答案]the more competitive you will beT he music_________like the singing of a bird.[2020年1月试题、2020年9月试题、2021年7月试题] [答案]soundsT he music_________like the singing of a bird.[2020年7月试题][答案]soundsT he music_________like the singing of a bird.[内部资料][答案]soundsT he name is familiar_________me.[2021年7月试题][答案]toT he new year is just_________.[2019年1月试题、2020年1月试题、2021年7月试题][答案]around the cornerT he new year is just_________.[内部资料][答案]around the cornerT he quality of questionnaire will_________how much information we know from our customers.[2020年1月试题][答案]affectT he quality of questionnaire will_________how much information we know from our customers.[内部资料] [答案]affectT he success of our event is_________to the sponsor.[2019年7月试题、2020年1月试题][答案]relatedT he success of our event is_________to the sponsor.[内部资料][答案]relatedT he training is_________positive results on the job they are presently_________.[内部资料][答案]bringing about,doingT hese tips may help you avoid_________bad employees for your company.[2018年1月试题][答案]hiringT hese tips may help you avoid_________bad employees for your company.[内部资料][答案]hiringT hey have disagreement_________the plan of celebrating the founding of the community.[2020年1月试题] [答案]onT hey have disagreement_________the plan of celebrating the founding of the community.[内部资料][答案]onT hey have learned about_________in recent years.[内部资料][答案]hundreds of English wordsT hey promised_________the car for us.[内部资料][答案]to repairedT hey promised_________the car for us.[2018年7月试题][答案]to repairedT hey_________since last night.They are about to finish the work.[内部资料][答案]have been cleaning the systemT hey________since last night.They are about to finish the work.[2019年7月试题][答案]have been cleaning the systemT his involves_________the high-level reasoning behind your intentions for the event.[内部资料][答案]identifyingT his involves_________the high-level reasoning behind your intentions for the event.[2018年7月试题][答案]identifyingU nder no circumstance_________to tell lies to the public.[2019年1月试题、2021年1月试题][答案]are the companies allowedU nder no circumstance_________to tell lies to the public.[内部资料][答案]are the companies allowedW e are under_________to finish the task within such limited time.[内部资料][答案]pressureW e feel_________with the inconvenience the service center brought us.[2018年1月试题、2019年1月试题、2020年7月试题、2021年1月试题][答案]disappointedW e feel_________with the inconvenience the service center brought us.[内部资料][答案]disappointedW e have to_________our annual work report to the manager next week.[2020年7月试题][答案]hand inW e have to_________our annual work report to the manager next week.[内部资料][答案]hand inW e need to carry out a proper of the new system.[内部资料][答案]evaluationW e should keep in mind________the feedback is very helpful for planning future meetings and events.[内部资料][答案]thatW e should keep in mind________the feedback is very helpful for planning future meetings and events.[2019年1月试题、2019年7月试题、2020年7月试题][答案]thatW e should take the degree_________account when we recruit a new secretary.[2018年1月试题、2021年1月试题][答案]intoW e should take the degree_________account when we recruit a new secretary.[内部资料][答案]intoW e think that Smith should be told about his_______condition as soon as possible.[内部资料][答案]physicalW e think that Smith should be told about his_______condition as soon as possible.[2018年7月试题、2020年7月试题][答案]physicalW e_________300 copies,and 240 were returned in the end.[2021年7月试题][答案]handed outW e_________it very much that you’ve come to give us a timely ride.Otherwise we would miss the train.[2020年1月试题、2020年7月试题、2021年1月试题][答案]appreciateW e_________it very much that you've come to give us a timely ride.Otherwise we would miss the train.[内部资料][答案]appreciateW hen reading the annual report,we should look out________the areas where the company did not comply with the regulations.[内部资料][答案]forW hen reading the annual report,we should lookout________the areas where the company did not comply with the regulations.[2019年7月试题][答案]forW hen stating problems,we can make a________with those from last year.[内部资料][答案]comparisonW hen stating problems,we can make a________with those from last year.[2019年7月试题][答案]comparisonW hen_________different cultures,we often pay attention only to the differences without noticing the many similarities.[2021年7月试题][答案]comparingW here are you used to_________vegetables? [2018年1月试题][答案]BuyingW here are you used to_________vegetables?[内部资料][答案]buying-W hose textbook is this?[2018年1月试题、2020年1月试题]-It_________John's.It has his name on it.[答案]must beW rite the telephone number down you forget.[内部资料][答案]in caseW rite the telephone number down_______ you forget.[2018年7月试题、2020年7月试题][答案]in caseY ou also should send a resume_________the employer know more information about you.[内部资料][答案]to letY ou can try these methods to keep your interview anxiety_______control.[内部资料][答案]underY ou can try these methods to keep your interview anxiety_______control.[2018年7月试题][答案]underY ou had better_________a doctor as soon as possible.[2021年7月试题][答案]seeY ou must_________the annual certification of employment online within 15 days.[2018年1月试题、2019年1月试题、2020年9月试题][答案]submitY ou must_________the annual certification of employment online within 15 days.[内部资料][答案]submitY ou need to_________those questionnaire papers for your company.[内部资料][答案]hand outY ou need to_______those questionnaire papers for your company.[2019年1月试题][答案]handoutY ou'd better have your hair_________before going to your friend's wedding.[2020年9月试题][答案]cutY ou'd better have your hair_________before going to your friend's wedding.[内部资料][答案]cutY our long-term success in event planning will be based________the experience you had.[内部资料][答案]onY our long-term success in event planning will be based________the experience you had.[2019年7月试题] [答案]on。

2020MBA英语二真题+答案详解

2020MBA英语⼆真题+答案详解2020年全国硕⼠研究⽣⼊学统⼀考试管理类专业学位英语⼆真题解析说明：提醒⼤家，试题为梅花卷，同⼀道题⽬中，不同考⽣的选项顺序不同。

请在核对答案时注意题⽬和选项的具体内容。

Section I Use of EnglishDirections:Read the following text . Choose the best word(s) for each numbered blank and mark, A.B.C or D on ANSWER SHEET. (10 points)Being a good parent is, of course, what every parent would like to be. But defining what it means to be a good parent is undoubtedly very 1 , particularly since children respond differently to the same style of parenting.A calm, rule-following child might respond better to a different sort of parenting than, 2 , a younger sibling.3 , there’s another sort of parent that s a bit easier to4 : a patient parent. Children of every age benefit from patient parenting. Still,5 every parent would like to be patient, this is no easy6 . Sometimes parents get exhausted and frustrated and are unable to maintain a7 and composed style with their kids. I understand this.You’re only human, and sometimes your kids can 8 you just a little too far. And then the 9 happens: You lose your patience and either scream at your kids or say something that was a bit too 10 and does nobody any good. You wish that you could 11 the clock and start over. We’ve all been there:12 , even though it’s common, it’s important to keep in mind that in a single moment of fatigue. you can say something to your child that you may 13 for a long time. This may not only do damage to your relationship with your child but also 14 your child’s self-esteem.If you consistently lose your 15 with your kids, then you are inadvertently modeling a lack of emotional control for your kids. We are all becoming increasingly aware of the 16 of modeling tolerance and patience for the younger generation. This is a skill that will help them all throughout life. In fact, the ability to emotionally regulate or maintain emotional control when 17 by stress is one of the most important of all li fe’s skills Certainly, it’s incredibly 18 to maintain patience at all times with your children. A more practical goal is to try, to the best of your ability, to be as tolerant and composed as you can when faced with 19 situations involving your children. I can promise you this: As a result of working toward this goal, you and your children will benefit and 20 from stressful moments feeling better physically and emotionally.1. [A] tedious [B] pleasant [C] instructive [D] tricky2. [A] in addition [B] for example [C] at once [D] by accident3. [A] fortunately [B] occasionally [C] accordingly [D] eventually4. [A] amuse [B] assist [C] describe [D] train5. [A] while [B] because [C] unless [D] once6. [A] answer [B] task [C] choice [D] access7. [A] tolerant [B] formal [C] rigid [D] critical8. [A] move [B] drag [C] push [D] send9. [A] mysterious [B] illogical [C] suspicious [D] inevitable10. [A] boring [B] naive [C] harsh [D] vague11. [A] turn back [B] take apart [C] set aside [D] cover up12. [A] overall [B] instead [C] however [D] otherwise13. [A] like [B] miss [C] believe [D] regret14. [A] raise [B] affect [C] justify [D] reflect15. [A] time [B] bond [C] race [D] cool16. [A] nature [B] secret [C] importance [D] context17.[A] cheated [B] defeated [C] confused [D] confronted18. [A] terrible [B] hard [C] strange [D] wrong19. [A] trying [B] changing [C] exciting [D] surprising20.[A] hide [B] emerge [C] withdraw [D]escapeSection ⅡReading ComprehensionPart ADirections:Read the following four texts. Answer the questions below each text by choosing A, B, C or D. Mark your answers on ANSWER SHEET. (40 points)Text 1Rats and other animals need to be highly attuned to social signals from others so they can identify friends to cooperate with and enemies to avoid. To find out if this extends to non-living beings, Laleh Quinn at the University of Califormia, San Diego, and her colleagues tested whether rats can detect social signals from robotic rats.They housed eight adult rats with two types of robotic rat-one social and one asocial-for four days. The robot rats were quite minimalist, resembling a chunkier version of a computer mouse with wheels to move around and colourful markings. During the experiment, the social robot rat followed the living rats around, played with the same toys, and opened cage doors to let trapped rats escape. Meanwhile, the asocial robot simply moved forwards and backwards and side to side.Next, the researchers trapped the robots in cages and gave the rats the opportunity to release them by pressing a lever. Across 18 trials each, the living rats were 52 percent more likely on average to set the socialrobot free than the asocial one. This suggests that the rats perceived the social robot as a genuine social being. They may have bonded more with the social robot because it displayed behaviours like communal exploring and playing. This could lead to the rats better remembering having freed it earlier, and wanting the robot to return the favour when they get trapped, says Quinn."Rats have been shown to engage in multiple forms of reciprocal help and cooperation, including what is referred to as direct reciprocity-where a rat will help another rat that has previously helped them." says Quinn.The readiness of the rats to befriend the social robot was surprising given its minimal design .The robot was the same size as a regular rat but resembled a simple plastic box on wheels."We'd assumed we'd have to give it a moving head and tail, facial features, and put a scent on it to make it smell like a real rat, but that wasn't necessary, "says Janet Wiles at the University of Queensland in Australia, who helped with the research.The finding shows how sensitive rats are to social cues, even when they come from basic robots. Similarly, children tend to treat robots as if they are fellow beings, even when they display only simple social signals."We humans seem to be fascinated by robots, and it turns out other animals are too,"says Wiles.21. Quinn and her colleagues conducted a test to see if rats can_____.[A] distinguish a friendly rat from a hostile one[B] pick up social signals from non-living rats[C] attain sociable traits through special training[D] send out warning messages to their fellows22. What did the asocial robot do during the experiment?[A] It played with some toys.[B] It set the trapped rats free.[C] It moved around alone.[D] It followed the social robot.23. According to Quinn, the rats released the social robot because they_____.[A] expected it to do the same in return[B] considered that an interesting game[C] wanted to display their intelligence[D] tried to practice a means of escape24. Janet Wiles notes that rats_____.[A] respond more to actions than to looks[B] differentiate smells better than sizes[C] can be scared by a plastic box on wheels[D] can remember other rats' facial features25. It can be learned from the text that rats_____.[A] appear to be adaptable to new surroundings[B] are more socially active than other animals[C] are more sensitive to social cues than expected[D ]behave differently from children in socializingText 2It is true that CEO pay has gone up-top ones may make 300 times the pay of typical workers on average, and since the mid-1970s, CEO pay for large publicly traded American corporations has,by varying estimates, gone up by about 500%. The typical CEO of a top American corporation now makes about $ 18.9 million a year.The best model for understanding the growth of CEO pay is that of limited CEO talent in a world where business opportunities for the top firms are growing rapidly. The efforts of America's highest-earning 1% have been one of the more dynamic elements of the global economy. It's not popular to say, but one reason their pay hasgone up so much is that CEOs really have upped their game relative to many other workers in the U.S. economy.Today's CEO, at least for major American firms, must have many more skills than simply being able to " run the company . " CEOs must have a good sense of financial markets and maybe even how the company should, trade in them. They also need better public relations skills than their predecessors, as the costs of even a minor slip up can be significant. Then there's the fact that large American companies are much more globalized than ever before, with supply chains spread across a larger number of countries. To lead in that system requires knowledge that is fairly mind-boggling. Plus, virtually all major American companies are becoming tech companies,often with their own research and development. And beyond this, major CEOs still have to do all the day-to-day work they have always doneThe common idea that high CEO pay is mainly about ripping people off doesn't explain history very well. By most measures, corporate governance has become a lot tighter and more rigorous since the 1970s. Yet it is principally during this period of stronger governance that CEO pay has been high and rising. That suggests it is in the broader corporate interest to recruit top candidates for increasingly tough jobs.Furthermore, the highest CEO salaries are paid to outside candidates, not to the cozy insider picks. Another sign is that high CEO pay is not some kind of depredation at the expense of the rest of the company. And the stock market reacts positively when companies tie CEO pay to, say, stock prices, a sign that those practices build up corporate value not just for the CEO.26.which of the following has contributed to CEO pay rise?[A] Increased business opportunities for top firms.[B] Close cooperation among leading economics.[C]The general pay rise with a better economy.[D] The growth in the number of corporations.27 .Compared with their predecessors, today's CEOs are required to_____.[A] establish closer ties with tech companies.[B] operate more globalized companies.[C] finance more research and development.[D] foster a stronger sense of teamwork.28. CEO pay has been rising since the 1970s despite_____.[A] continual internal opposition.[B] conservative business strategies.[C] repeated governance warnings.[D] strict corporate governance.29. High CEO pay can be justified by the fact that it _____.[A] confirm the status of CEOs[B] increase corporate value.[C] boost the efficiency of CEOs[D] motive inside candidates.30. The most suitable title for this text would be_____.[A] CEO Traits: Not Easy to Define.[B]CEO Pay:Past and Present.[C]CEOs Are Not Overpaid.[D]CEOs' Challenges of Today.Text 3Madrid was haired as a public health guiding light last November when it rolled out ambitious restrictions on the most polluting cars. Seven months and one election day later, a newconservative city council suspended enforcement of the clean air zone, a first step toward its possible termination. Mayor Jose Luis Martinez-almeida made opposition to the zone a centerpiece of his election campaign, despite its success in improving air quality. A judge has nowoverruled the city’s decision to top levying fines, ordering them restored. But with legal battles ahead. the zone's future looks uncertain at best.Madrid's back and forth on clean air is a pointed reminder of the limits to the patchwork. city-by-city approach that characterizes efforts on air pollution across Europe, Britain very much Included.Among other weaknesses, the measures cities must employ when left to tackle dirty air on their own are politically controversial, and therefore vulnerable. That' because they inevitably putthe costs of cleaning the air on to individual drivers-who must pay fees or buy better vehicles-rather than on to the carmanufacturers whose cheating is the real cause of our toxic pollution. It's not hard to imagine a similar reversal happening in London. The new ultra-low emission Zone(Ulez)Is likely to be a big issue in next year’s mayoral election. And if Sandakan wins and extends it to the North and South Circular roads in 2021 as he intends, it is sure to spark intense opposition from the far larger number of motorists who will then be affected.It's not that measures such as London’s Ulez are useless. Far from it. Local officials are usingthe levers that are available to them to safeguard residents' health in the face of a serious threat.The zones do deliver some improvements to air quality, and the science tells us that means realhealth benefits.But mayors and councilors can only do so much about a problem that is far bigger than any one city or town. They are acting because national governments-Britain's and others across Europe-have failed to do so.Restrictions that keep highly polluting cars out of certain areas-city centers, "school streets",even individual roads-are a response to the absence of a larger effort to properly enforce existingregulations and require auto companies to bring their vehicles into compliance, Wales has introduced special low speed limits to minimize pollution. We’re doing everything but insist thatmanufacturers clean up their cars31. Which of the following is true about Madrid's clean air zone?[A] Its effects are questionable.[B] It has been opposed by a judge.[C]Its fate is yet to be decided.[D] It needs tougher enforcement.32. Which is considered a weakness of the city-level measures to tackle dirty air?[A] They are biased against car manufacturers.[B] They prove impractical for city councils.[C]They are deemed too mild for politicians.[D] They put too much burden on individual motorists.33. The author believes that the extension of London's Ulez will_____.[Al arouse strong resistance(B)ensure Khan's electoral success[C]improve the city's traffic[D] discourage car manufacturing34. Who does the author think should have addressed the problem?[A] Local residents.IB] Mayors.[C]Councilors.[D] National governments35. It can be inferred from the last paragraph that auto companies_____.[A] will raise low-emission car production[BI should be forced to follow regulation[C] will upgrade the design of their vehicles[D] should be put under public supervisionText 4Now that members of Generation Zs are graduating college this spring-the most commonly-accepted definition says this generation was born after 1995, give or take a year-the attention has been rising steadily in recent weeks, Gen Zs are about to hit the streets looking for work in a labor market that's tighter than it's been in decades. And employers are planning on hiring about 17 percent more new graduates for jobs in the U.S. this year than last, according to a survey conducted by the National Association of Colleges and Employers, Everybody wants to know how the people who will soon inhabit those empty office cubicles will differ from those who came before them.If"entitled" is the most common adjective. fairly or not, applied to millennial (those born between 1981 and 1995), the catchwords for Generation Z are practical and cautious. According to the career counselors and experts who study them, Generation Zs are clear-eyed, economic pragmatists. Despite graduating into the best economy in the past 50 years, Gen Zs know What an economic train wreck looks like. They were impressionable kids during the crash of 2008, when many of their parents lost their jobs or their life savings or both. They aren't interested in taking any chances.The booming economy seems to have done little to assuage this underlying generational sense of anxious urgency, especially for those who have college debt. College loan balances in the U.S. now stand at a record $1 5 trillion, according to the Federal Reserve.Once survey from Accenture found that 88 percent of graduating seniors this year chose their major with a job in mind. In a 2019 survey of University of Georgia students, meanwhile, the career office found the most desirable trait in a future employer was the ability to offer secure employment (followed by professional development and training, and then inspiring purpose). Job security or stability was the second most important career goal (work-life balance was number one), followed by a sense of being dedicated to a cause or to feel good about serving the greater good.That's a big change from the previous generation. Millennial wanted more flexibility in their lives," notes Tanya Michelson, Associate Director of Youth Sight. a UK-based brand manager that conducts regular 60-day surveys of British youth, in findings that might just as well apply to American youth. "Generation Zs are looking for more certainty and stability, because of the rise of the gig economy. They have trouble seeing a financial future and they are quite risk averse."36 Generation Zs graduating college this spring_____.[A] are recognized for their abilities[B] are optimistic about the labor market[C] are in favor of office job offers.[D] are drawing growing public attention.37. Generation Zs are keenly aware_____.[A] What their parents expect of them[B] How valuable a counselor' s advice is[C] What a tough economic situation is like[D] How they differ from past generation38. What does the word “assuage (line 9 paragraph 2)”mean?[A] deepen[B] define.[C] maintain.[D] relieve39. It can be learned from Para. 3 that Generation 2s_____.[A] give top priority to professional training[B] have a clear idea about their future jobs[C] care little about their job performance[D] think it hard to achieve work-life balances40. Michelsen thinks that compared with millennial, Generation Zs are______.[A] less adventurous[B] less realistic[C] more generous[D] more diligentFive Ways to Win Over Everyone in the OfficeIs it possible to like everyone in your office? Think about how tough it is to get together 15 people, much less 50, who all get along perfect. But unlike in friendships, you need coworkers You work with them every day, and you depend on them just as they depend on you. Here are some ways that you can get the whole office on your side. 41. _________________________If you have a bone to pick with someone in your workplace, you may try to stay tight-lipped around them. But you won't be helping either one of you. A Harvard Business School study foundthat observers consistently rated those who were frank about themselves more highly, while those who hid lost trustworthiness. The lesson is not that you should make your personal life an open book, but rather, when given the option to offer up details about yourself or painstakingly conceal them you should just be honest.42._____________________________Just as important as being honest about yourself is being receptive to others We often feel the need to tell others how we feel, whether it's a concern about a project, a stray thought, or a compliment. Those are all valid, but you need to take time to hear out your coworkers, too. In fact,rushing to get your own ideas out there can cause colleagues to feel you don't value their opinions.Do your best to engage coworkers in a genuine, back-and-forth conversation, rather than prioritizing your own thoughts.43._________________________________Its common to have a"cubicle mate"or special confidant in a work setting. But in addition to those trusted coworkers, you should expand your horizons and find out about all the people around you Use your lunch and coffee breaks to meet up with colleagues you don't always see. Find out about their lives and interests beyond the job. It requires minimal effort and goes a long way. This will help to grow your internal network, in addition to being a nice break in the work day.44.__________________________________Positive feedback is important for anyone to hear. And you don't have to be someone’s boss totell them they did an exceptional job on a particular project This will help engender good will inothers. But don't overdo it or be fake about it. One study found that people responded best tocomments that shifted from negative to positive, possibly because it suggested they had wonsomebody over.45.____________________________This one may be a bit more difficult to puff of but it can go a long way to achieving results. Remember in dealing with any coworker what they appreciate from an interaction. Watch out forhow they verbalize with others, Some people like small talk in a meeting before digging into important matters, while others are more straightforward, Jokes that work on one person wont necessarily land with another. So,adapt your style accordingly to type. Consider the person that you' re dealing with in advance and what will get you to your desired outcome.[A] Give compliments, just not too many[B] Put on a good face, always(C) Tailor four interactions[D] Spend time with everyone[E] Reveal, don't hide information(F) Slow down and listen[GI Put yourselves in other's shoesSection III Translation46. Directions:In this section there is a text in English. Translate it into Chinese. Write your translation on ANSWER SHEET.(15 points)It's almost impossible to go through life without experiencing some kind of failure. But the wonderful thing about failure is that it's entirely up to us to decide how to look at it. We can choose to see failure as "the end of the world "or we can look at failure as the incredible learning experience that it often is. Every time we fail at something, we can choose to look for the lesson we're meant to learn. These lessons are very important; they are how we grow, and how we keep from making that same mistake again.Failure stop us only if we let them. Failure can also teach us things about ourselves that we would never have learned otherwise. For instance, failure can help you discover how strong a person you are. Failure at something can help you discover your truest friends, or help you find unexpected motivation to succeed.47. Suppose you are planning a tour of historical site for a group of internationalstudents1.)Say something about the site2.)give some tips for the tour48. Write an essay based on the following chart. In you writing, you should1）interpret the chart and2）give your comments.You should write at least 150 words.Write your essay on ANSWER SHEET. (15points)2020英语⼆答案解析：完形填空1.tricky2.for example3.fortunately4.assist5.while6.task7.tolerant8.push9. inevitable10.harsh11.turnback12.however13.regret14.affect15.cool16.importance17.confronted18.hard19.changing20.escapetext 121.A.pick up social signals from non-living rats22.D.It moved around alone.23.B.expected it to do the same in return24.C.respond more to actions to looks25.D.are more sensitive to social than expected text 226.D.increased business opportunities for top firms27.B.operate more globalized companies28.C.strict corporate governance29.A.increase corporate value30.A.CEOs are not overpaidtext 331. B. Its fate is yet to be decided32.C.They put the burden on individual motorists.33.D.arouse strong resistance34.D.national governance35.A.should be forced to follow regulationstext 436.D.are drawing growing attention37.C.what a tough economic situation is like38.D.relieve39.B.have a clear idea about future jobs.40.A. Less adventurous新题型阅读41.Reveal,don't hide information42. Slowdown & listen43. Spend time with everyone44.Give compliment just not too often45.tailor your interaction46.翻译It's almost impossible to go through life without experiencing some kind of failure. But the wonderful thing about failure is that it's entirely up to us to decide how to look at it. We can choose to see failure as "the end of the world "or we can look at failure as the incredible learning experience that it often is. Every time we fail at something, we can choose to look for the lesson we're meant to learn. These lessons are very important; they are how we grow, and how we keep from making that same mistake again.Failure stop us only if we let them. Failure can also teach us things about ourselves that we would never have learned otherwise. For instance, failure can help you discover how strong a person you are. Failure at something can help you discover your truest friends, or help you find unexpected motivation to succeed.⼏乎不可能不经历某种失败就度过⼀⽣。

2021国开大学电大专科《管理英语2》期末试题及答案(试卷号：3938)

国家开放大学电大专科《管理英语2》期末试题及答案（试卷号：3938）2022盗传必究一、交际用语（共计10分，每小题2分）1 一5题：选择正确的语句完成下面对话，并将答案序号写在答题纸上。

1.—Would you mind filling the questionnaire for me?A.No problem.B.Sorry,I can't go there.C・ I really appreciate that.2.— Can you stay here longer?—______ , but 1 have to be back tomorrow.A.I'd love toB.No, thank youC・ I'm afraid not3.Our company is doing a customer service questionnaire. May I take you a moment?A.It doesn't matter.B.By all means.C.I have no idea.4.— 1 am sorry. Now what were we talking about?A.Never mind.B.That's OK.C.You were saying that you used to be a teacher.5.—Hello, is that service center? The elevator of our apartment doesn't work.A.Oh, J don't know what's wrong with it.B.Sorry, F11 have it checked out at once.C.OK, I see. Thank you.二、词汇与结构（共计30分，每小题2分）6—20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。

2020年7月3938管理英语2试题及答案

2020年7月3938管理英语2试题及答案一、交际用语(共计10分，每小题2分)1-5题选择正确的语句完成下面对话，并将答案序号写在答题纸上。

--Should I leave earlier tomorrow morning --__________________A.Yes，it’s better to leave earlier to avoid the morning traffic.B.Yes， you will.C.No， you shouldn＇t. [答案]A --How are you feeling now --__________________ A.Much better. B.It＇s OK. C.Thank you. [答案]A --What time does the train leave --__________________ A.On Tuesday. B.In the morning. C.At half past five. [答案]C --Good morning， Sunshine Community Center!May I help you --__________________ A.I＇d like to book one air ticket. B.I＇m glad to introduce myself to you. C.I need a plumber to repair the water pipe in my kitchen. [答案]C --Would you mind filling the questionnaire for me --__________________ A.No problem. B.Sorry， I can＇t go there.C.I really appreciate that. [答案]A 二、词汇与结构(共计30分，每小题2分) 6-20题阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。

管理学英语2试题及答案

管理学英语2试题及答案一、选择题（每题1分，共10分）1. Which of the following is not a characteristic of a successful manager?A. Effective communication skillsB. Strong leadership qualitiesC. Inability to delegate tasksD. Ability to motivate a team2. The term "SWOT analysis" stands for:A. Strengths, Weaknesses, Opportunities, ThreatsB. Strategic, Weaknesses, Opportunities, TacticsC. Situational, Weaknesses, Opportunities, TacticsD. Specific, Weaknesses, Opportunities, Threats3. In a business context, "B2B" refers to:A. Business to BusinessB. Business to ConsumerC. Business to GovernmentD. Business to Society4. The process of setting goals and making plans to achieve them is known as:A. Strategic planningB. Operational planningC. Financial planningD. Human resource planning5. A company's "mission statement" typically includes:A. The company's long-term financial goalsB. The company's purpose and core valuesC. The company's market share targetsD. The company's product line6. Which of the following is an example of a financial ratio?A. Return on Investment (ROI)B. Price-to-Earnings Ratio (P/E)C. Debt-to-Equity Ratio (D/E)D. All of the above7. The acronym "CEO" stands for:A. Chief Executive OfficerB. Chief Executive AssistantC. Chief Executive AnalystD. Chief Executive Accountant8. In project management, "PERT" is a method used for:A. Risk assessmentB. SchedulingC. Cost estimationD. Quality control9. The "5S" methodology is commonly used in:A. Financial managementB. Inventory managementC. Quality controlD. Workplace organization10. The "balanced scorecard" is a tool used for:A. Measuring financial performance onlyB. Evaluating a company's overall performanceC. Tracking daily salesD. Monitoring employee productivity二、填空题（每空1分，共10分）11. The acronym "HR" in business typically refers to ________.12. A ________ is a document that outlines the steps to be taken to achieve a project's goals.13. The process of identifying and solving problems is knownas ________.14. In marketing, "4Ps" stands for Product, Price, Place, and ________.15. The term "blue ocean strategy" refers to creating a new market space that is not in direct competition with existing________.16. A ________ is a person who is responsible for the overall financial health of a company.17. The "Theory X" and "Theory Y" were proposed by Douglas McGregor to describe different management styles regarding employee ________.18. The "Maslow's Hierarchy of Needs" is a psychologicaltheory that explains human motivation in terms of a hierarchy of ________ needs.19. In business, "outsourcing" refers to the practice ofhiring another company to perform ________ that were traditionally performed in-house.20. The "Porter's Five Forces" model is used to analyze the competitive forces within an ________.三、简答题（每题5分，共20分）21. Explain the concept of "corporate social responsibility" (CSR).22. What are the key components of a strategic plan?23. Describe the role of a project manager in a business setting.24. Discuss the importance of effective communication in a team environment.四、案例分析题（每题10分，共20分）25. Case Study: ABC Company is facing a decrease in sales. The management team is considering various strategies to improve the situation. Analyze the situation and suggest possible strategies based on the SWOT analysis.26. Case Study: XYZ Corporation has recently implemented a new performance management system. Describe the potential benefits and challenges of such a system and how it can impact employee motivation and performance.五、论述题（每题15分，共30分）27. Discuss the impact of globalization on management practices and how companies can adapt to this changing landscape.28. Elaborate on the concept of "emotional intelligence" in leadership and its significance in today's business world.六、答案一、选择题答案1. C2. A3. A4. A5. B6. D7. A8. B9. D 10. B二、填空题答案11. Human Resources12. Project Plan13. Problem-solving14. Promotion15. Competition16. CFO (Chief Financial Officer)17. Motivation18. Basic19. Tasks20. Industry。

3938国开电大专科《管理英语2》期末纸质考试(第四题翻译))题库[排序版]

3938国开电大专科《管理英语2》期末纸质考试(第四题翻译)题库[排序版]说明：更新至2021年7月试题。

A bad hire not just wastes your time and money,but also impacts the team spirit and company morale.[2018年7月试题、2020年9月试题][答案]招聘到不合格的员工即浪费时间和金钱,而且还会影响整个团队精神和公司士气。

A bad hire not just wastes your time and money,but also impacts the team spirit and company morale.[内部资料][答案]招聘到不合格的员工即浪费时间和金钱,而且还会影响整个团队精神和公司士气。

A few minutes later the doctor came out of his room for the third time.[2018年1月试题、2019年1月试题] [答案]几分钟后,医生第三次从他的房间走出来。

A few minutes later the doctor came out of his room for the third time.[内部资料][答案]几分钟后,医生第三次从他的房间走出来。

A man and his wife had a small restaurant near a station.[内部资料][答案]一个男人和他的妻子在靠近车站的地方开了家小饭馆。

A new food market will be built in our community next month.[2018年1月试题][答案]下个月我们社区将新建一个菜市场。

A new food market will be built in our community next month.[内部资料][答案]下个月我们社区将新建一个菜市场。

国开电大专科《管理英语2》期末考试题库及答案

3938国开电大专科《管理英语2》期末考试第二题词汇与结构题库a company real l y wants is a candidate has the right skills.［答案]Wh a t... tha tD id the medicine make you feel better?--N o. The more I feel.［答案]m e di c in e T t a k e; the worsef ace-to-face interviews, questionnaires are cheaper for collecting data from a large number of respondents.［答案]C o m pared tot he feedback is very helpful for planning future meetings and events.［答案]G e t t in gt he fog, we should have reached the annual meeting site on time.［答案]Bu t forw e are from different countries, we all get along well.［答案]t hou g hy ou prepare cross training plans, you need to consider both the company benefits and the employee benefits.［答案]AsA new food market will 1n our commum ty next month.［答案]be builtA c cording to their feedback sheets, the participants are all with the training. ［答案]satisf i e dAm erican young people would rather, advice from strangers.［答案]g e tA nyone who has worked here for over three years is for sick pay.［答案]e li gi bl eAr e you familiar he saying," it's not what you know, but who you know"? In event planning, networking is key!［答案]wi t hA t the end of the day, you want al l attendees your event to remember this key message that you've spent a long time reinforcing.［答案]LeavingC ustomers refuse to filling the questionnaire are not permitted to buy the product. ［答案]w hoD oes his absence to your work?［答案]make a d ifferenceH e investor should be aware of the limitations of the financial statement analysis the annual report.［答案]b ase d on3938国开电大专科《管理英语2》期末考试第三题阅读理解判断题库［试题]An annual report of a company provides information about its business performance for certain people. These people include the investors, potential investors and other stakeholders. From the report, people can understand the company's business scope, recent situation and future development. The main parts of an annual report usually include chairman's letter, financial statements and operation analysis.e Cl·l AIR Mi权S LETTERUsually, an annual report should contain a letter from the chairman. The letter should provide details about the successes and the challenges of the past year. It should also include the future outlook for the company.e OPERATION ANALYSISThe operation analysis is an overview of the business in the past year. It usually includes new hires and new product introductions. At the same time, it will introduce business acquisitions and other important issues.e FINANCIAL STATEMENTSThe financial statements are very important for an annual report. People can know the company's performance in the past from the statements. It usually consists of the following three aspects. The first one is the profit and loss statement. The second one is the balance sheet. And the third one is the cash flow statement.1.An annual report of a company provides some information about its business performance for certain people. [答案]T2.People can know everything of the company from the annual report. [答案]F3.An annual report usually includes chairman's letter, financial statements and operation analysis. [答案]T4.A chairman's letter should include the strategic direction moving forward. [答案]T5.This passage is mainly about the main parts of an annual report. [答案]T［试题]C ross training is training an employee to d o a也fferent part of the orga nization's work. Training worker A to do the task that worker B does and training B to do A's task is cross training. Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done. On the other hand, cross training has some benefits for the employees as well. It lets them learn new skills, makes them more valuable, keeps them stimulated and reduces worker boredom.Cross training can be used in almost any position in almost any industry. I cross trained some of my design engineers to go on field instal l ation trips and get firsthand knowledge of how their designs worked, or didn't work, in the field. Cashiers can be trained to stock shelves and stockers trained to cashier. This allows you to quickly open additional registers if the customer queue gets too long. As you prepare cross training plans, you need to consider both the company benefits and the employee benefits. Carefully select the employees to be cross trained. Some people like to learn new things. Some are more comfortable sticking to what they know. Don't decide which employees are ready for a change based on their age or performance.26.Cross training is training an employee to do a different job in a different company. [答案]F27.Cross training is beneficial not only for managers but also for employees. [答案]T3938 国开电大专科《管理英语 2》期末考试第四题翻译题库A bad hire not just wastes your time and money, but also impacts the team spirit and company morale.［答案］招聘到不合格的员工即浪费时间和金钱，而且还会影响整个团队精神和公司士气。

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2020年7月3938管理英语2试题及答案一、交际用语(共计10分，每小题2分) 1-5题：选择正确的语句完成下面对话，并将答案序号写在答题纸上。

1.--Should I leave earlier tomorrow morning? --__________________ A.Yes，it’s better to leave earlier to avoid the morning traffic. B.Yes， you will.C.No，you shouldn＇t. [答案]A 2.--How are you feeling now? --__________________ A.Much better. B.It＇s OK. C.Thank you. [答案]A 3.--What time does the train leave? --__________________ A.On Tuesday. B.In the morning. C.At half past five. [答案]C 4.--Good morning， Sunshine Community Center!May I help you? --__________________ A.I＇d like to book one air ticket.B.I＇m glad to introduce myself to you.C.I need a plumber to repair the water pipe in my kitchen. [答案]C 5.--Would you mind filling the questionnaire for me? --__________________ A.No problem. B.Sorry， I can＇t go there. C.I really appreciate that. [答案]A 二、词汇与结构(共计30分，每小题2分) 6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。

6.One day， our dreams will_________reality. A.turnout B.turn into C.turn away [答案]B7.I don’t know_________. I just arrived here two minutes ago.A.what＇s going onB.how is going onC.who is going on [答案]A 8.Write the telephone number down_________you forget. A.on case B.in case C.under case [答案]B 9._________you prepare cross training plans， you need to consider both the company benefits and the employee benefits. A.Although B.Even if C.As [答案]C 10.We think that Smith should be told about his_________condition as soon as possible. A.physic B.physic C.physical [答案]C 11.We should keep in mind_________the feedback is very helpful forplanning future meetings and events. A.what B.that C.when [答案]B 12.I＇m writing to_________a position as a computer engineer in your company. A.thank for B.wait for C.apply for [答案]C 13.We_________it very much that you’ve come to give us a timely ride.Otherwise we would miss the train.A.appreciateB.expectC.promise [答案]A 14.We feel_________with the inconvenience the service center brought us. A.disappointed B.worried C.surprised [答案]A 15.Customers_________refuse to filling the questionnaire are not permitted to buy the product. A.what B.which C.Who [答案]C 16.The music_________like the singing of a bird. A.hears B.sounds C.listens [答案]B 17.Our workers have been checking the heating system since you called us.I_________you it will perform well soon. A.argue B.affect C.assure [答案]C 18._________the fog， we should have reached the annual meeting site on time. A.Because of B.In spite of C.But for [答案]C 19.His action is always_________with his words. A.constant B.consistent C.continuous [答案]B 20.We have to_________our annual work report to the manager next week. A.hand in B.handout C.hands up [答案]A 三、阅读理解(共40分，每小题4分) 21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。

Passage l Angry customers tend to aim their dissatisfaction and complaints at staff members.If this happens to you，you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual.But if you wish to be successful in any business，then you have to learn how to handle angry customers.Listed below area few guidelines to help you develop your own personal strategy for dealing with angry customers： Never argue back.You must stay calm and aim to satisfy the customer even in the most difficult situations.It is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve thesituation and send the customer away happy. Use your ears more than your mouth.Make sure you listen more than you speak.By listening carefully， you will be able to understand why the customer is complaining，so that satisfactory steps can be taken. Show that you care：Use every opportunity to express your apology and understanding.You have to show that you will do everything within your power to try and resolve the situation.This exhibition of your concern will win the customer over.There will be a significant change in their behaviour. Control your anger and be patient.Learn to relax and calm yourself.Having patience with your customers and with yourself will go along way in winning over hostile customers. The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them.If you follow the above tips， you are on your way to succeeding in your career. 21.At whom do angry customers tend to aim their dissatisfaction and complaints? A.Staff members. pany managers. C.Those who accompany them. [答案]A 22.When a customer shouts rudely at you， you should_______. A.argue back and protect yourself B.keep quiet and leave the customer alone C.keep calm and listen carefully to the customer [答案]C 23.The underlined sentence“Use your ears more than your mouth”means_______. A.Your mouth is not more important for you than your ears B.You should listen more than you speak C.You should talk more than you listen [答案]B 24.When dealing with an angry customer， which is NOT the right attitude? A.Be concerned. B.Be patient. C.Beam used [答案]C 25.Which of the following statements is true according to the passage? A.When the customers complain， you needn＇t listen carefully. B.You needn＇t say sorry to those angry customers. C.You should relax yourself and try to understand the angry customers. [答案]C 26-30题：请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。