旅游饭店职业英语高级 UNIT ONE

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旅游饭店职业英语高级 UNIT ONE

旅游饭店职业英语高级 UNIT ONE

Exercise one●选择填空1.this hotel is on a mountain range with many high _______and fertile valleys.A. peaksB. hillsC. grassesD. rocks2.the ______industry has three supporting parts: hospitality, travel agency and transportationA. hospitalityB. tourismC. cateringD. transportationk, butter, and cheese in the restaurant are _____ here from the farms.A. importedB. transferredC. transformedD. transported4.we all _____ your coming to help us.A. appropriateB. appreciateC. admitD. affect5.what they are _____ about is which comes first: the chicken or the egg?A. summingB. strikingC. stirringD. arguing6.I certainly didn’t intend to _____ your plans for the hotel’s operation next month.A. upsetB. shakeC. shaveD. drag7.If you want a pen, look inside the ______ of the desk.A. boxB. drawerC. bagD. top8.Under no ______ will I go there again.A. circumstancesB. situationC. giantD. happen9.This supermarket developed rapidly under his _____ .A. administrationB. suggestionC. approachD. appearance10.That hotel management company is so big that is has many _____ in foreign countries.A. introducersB. instructorsC. conductorsD. sales agents选词填空In some cases in a great hurry appear to beLack of first of all get acquainted withIn common with find out lie in instead of1.They are old friends, and so they have a lot of things __________ each other.2.__________, I’d like to introduce myself to you.3.he __________ a lot of foreign friends when he was in England4.the professor is very busy so he does everything __________.5.they are trying to __________ the answer to the question.6.what’s the matter with mary? She __________ unhappy7.this text shows a __________ logic.8.foreigners may misunderstand you __________.9.your mistake __________ your carelessness.10.he will become a teacher __________ a doctor.●阅读理解Passage1Every year a great many visitors go to paris, the capital of france. Its beauty makes people want to see it. Besides, it has many historic treasures. It is also a leader in art and music, and isone of the fashion centers of the world.In 1889, paris held a world’s fair. The Eiffel tower, 984 feet high, was built for that fair. It still stands. Visitors often go to the top of this tower to view pairs. They see below them the river seine flowing through the city. On both sides of the river stand handsome government buildings. In the river lies a boat-shaped island. Here about 2,000 years ago paris began as a little fishing village.In paris there are no skyscrapers like those in American cities, but above the treetops rise the roofs and towers of royal palaces, ancient and modern universities, museums, theaters, and churches. They are reminders that paris, for many centuries, was the most powerful and cultured city in Europe.1.Why do people want to visit paris?2.why was the Eiffel tower built?_________________________________________________________3.What was paris like 2,0000 years ago?_________________________________________________________4.what difference do you find between buildings in paris and those in American cities?_________________________________________________________5.what do the royal palaces and ancient churches remind us of?_________________________________________________________Passage 2Museums are places where collections of objects are preserved and displayed. The objects may be anything found in nature or made by man. There are museums devoted to art, science, history, industry, and technology. But museums are no longer just storehouses for collections. Today nearly all museums, large or small, carry on educational program. Museums offer guided tours, lectures, films, music recitals, art lessons, and other attractions.Museums work constantly to improve their collections and ways of displaying them. All museums are always on the watch for new additions to their collections. Works of art are bought from art dealers and private collectors or at auctions. Museums also accept gifts and bequests, but the large museums no longer accept everything that is offered to them. They accept only objects or collections that meet their high standards.What is to be gained from visiting museums? Museum exhibits can teach us about the world in which we live---the materials it is made of, the trees and plants that cover it, and the animals that have lived on it since its beginning. We can learn about the activities of man---his history and development and his accomplishments in arts and crafts.1.The first paragraph deals with _________.A.what museums preserveB.what kind of objects museums displayC.where museums obtain their objectsD.how museums function2.which statement is not true?A.Museums are not just storehouses for collections.B.Museums are places where you can learn something.C.Museums preserve and display only things found in nature.D.Museums carry on educational and research program.3.where do objects at museums usually come from?A.From auction sales.B.From art dealers and private collectors.C.From gifts and bequests.D.All the above.4.the large museums accept______。

《新理念职业英语 旅游英语》Unit One Meeting Service 阅读译文

《新理念职业英语 旅游英语》Unit One Meeting Service 阅读译文

Unit One Meeting ServiceReading A迎接服务地接导游是旅行社的形象。

在与游客或旅游团见面之前,导游要做好准备,设法给游客留下良好的第一印象。

见面的第一眼,或者说在最初的接触中,游客会对地接导游形成自己的看法,推断出导游是什么样的人,有什么样的特点。

这些最初的判断必然会在一定程度上影响他们与地接导游未来的合作与互动。

因此,对于地接导游而言,迎接服务是非常重要的环节,也是后续带团成功的关键。

以下是迎接服务的一些小秘诀:※材料准备。

地接导游应准备好必要的材料,如旅游计划、接站牌、导游旗、IC卡、扬声器等。

※形象准备。

地接导游着装应整洁得体,以便创造良好的印象,并赢得游客的信任和尊重。

淡妆是必要的。

严禁穿背心或拖鞋。

※心理准备。

一些游客可能会对地接导游存有偏见,或对导游做出不负责任的评论,甚至说一些粗俗的话。

地接导游要做好准备,妥善处理这些问题。

※服务准备。

在旅游团到达之前,地接导游应仔细阅读旅游计划和有关资料,以了解该团服务内容及要求。

导游应做到:1.确认团队抵达的确切时间,并提前到站(车站、机场、码头等)等待;2尽快确定旅游团的位置。

导游可以通过游客的国家特征、服饰或徽章等来识别自己的团队。

3. 向团队领队做自我介绍,与领队或全陪导游一起召集并核实游客人数。

如果游客人数与旅行计划不符,导游应向地接社报告。

4.在车厢门口等候,帮助游客上车。

一定要提醒游客带好随身携带物品。

5. 再次清点人数,然后上车。

Reading B中国书法中国书法是一种赏心悦目的书写形式,是人类语言的一种有形的艺术表现形式。

这种表达方式在中国广泛使用,在中国文化界(历史上包括日本、韩国和越南)普遍受到高度尊重。

在这个传统中,各种风格的书法有一些普遍的规范。

中国书法和水墨画有着密切的联系:它们都是用相似的工具和技巧完成的,并且有着共同的悠久艺术历史。

中国绘画和书法的显著特点包括对动态运笔变化的强调。

书法还促进了中国许多艺术形式的发展,期中包括篆刻、华丽的纸镇和砚台。

旅游饭店职业英语 unit

旅游饭店职业英语 unit
2020/3/3
2020/3/3
ONE
• Clerk:This is your room,Sir. • 职员:先生,这就是您的房间。
• Guest:Thank you. By the way,where can I have my pants cleaned?
• 客人:谢谢。顺便问一下,到哪儿可以洗一下我的裤子 ?
• Sorry for the trouble. 很抱歉给您带来不便。在处理客人投诉 时,饭店员工要先行表示歉意。除了说“I’m sorry”, 还可以使 用以下几种表达方式: – I’m very sorry for that. – Sorry for the trouble. – We apologize for that.
• 4. door

• 5. window 窗户
• 6. light

• 7. washbasin 洗涤槽
• 8. faucet
水龙头
• 9. shower 淋浴
• 10. 2020/3/3 bulb
灯泡

• Listen to the sentences, repeat and translate:
2020/3/3
2020/3/3
One
• Clerk: Housekeeping. May I help you? • 职员:客房服务。我能帮您吗? • Guest: There’s something wrong with the toilet in
my room. • 客人:我房间的抽水马桶坏了。 • Clerk: I’m sorry. We’ll send someone to repair it
now. • 职员:很抱歉给您带来不便。我们马上就派人去修。

Unit One《饭店实用英语》

Unit One《饭店实用英语》
行的入店指导。
• 9.front of the house:services and functions of a hotel that involve management,the front desk,accounting,baggage handling,and so on.
• 10.back of the house:services and functions of a hotel that involve housekeeping,engineering,maintenance,food and beverage service,and so on.
will of people in the local community or of others who may help to bring convention business to the hotel. • 15.the Industrial Revolution:the development of machines and industry that took place in Europe in the late 18th and early 19th centuries,and brought great social changes. 工业 革命。
年级学生,本书各课对话皆围绕他在大观饭店各部门 的实习活动展开。 • 19.Rome was not built in a day.罗马非一日建成。 • 20.reputation first,customer foremost:信誉第一,顾客至 上。
• 6.bellman:bellboy,bellhop,a hotel employee who takes guests to their rooms,carries luggage,etc..

旅游饭店职业英语中级(共4篇)

旅游饭店职业英语中级(共4篇)

旅游饭店职业英语中级(共4篇)以下是网友分享的关于旅游饭店职业英语中级的资料4篇,希望对您有所帮助,就爱阅读感谢您的支持。

旅游饭店职业英语初级lesson1篇1旅游饭店职业英语初级教材1Lesson 1 Welcome to our hotel! 欢迎来到我们酒店T alking to the Guest(情景对话)一、Key words(关键词汇)1. welcome / ‘welkəm / v. 欢迎2. doorman /‘dɔ:mən / n. 门童3. luggage /‘lʌɡidʒ / n.行李Doorman: Good morning, Sir. Welcome to our hotel.门童:先生,早上好。

欢迎来到我们酒店。

Guest:Good morning。

客人:早上好。

Doorman:I’m the doorman. Let me help you with your luggage. 门童: 我是这个饭店的门童。

让我来帮您拿行李吧。

Guest:Thank you客人:谢谢Notes(注释)Let me help you with your luggage.句中的help… with… 是连用结构,意思是“帮某人干某事”。

例如:let me help you with your work. 我来帮您做这项工作吧。

二、Key Words(关键词汇)1.very /‘veri / adv. 非常2.glad /ɡlæd / adj. 高兴的3.problem /‘prɑbləm / n. 问题4.follow /‘fɑlo / v. 跟随Doorman: Good afternoon, Madam. Very glad to have you here. 门童:女士,下午好。

很高兴您来我们饭店。

Guest: Good afternoon. Can you help me with my luggage? 客人:下午好。

旅游饭店职业英语

旅游饭店职业英语
C: Ok. I’ll send you the confirmation letter. G: Thank you very much. C: It’s my pleasure. We look forward to your
coming.
你现在浏览的是第七页,共36页
Notes:
Wait a moment,please. 请稍等. 类似的说法: Wait a minute/ second ,please.
C:
.
G: A single room with double beds.
C:
.
你现在浏览的是第十二页,共36页
2. C: Good afternoon, sir.
.
G: Good afternoon. I’m calling from
America.
.
C:
.
G: I’d like to reserve a double room.
你现在浏览的是第十八页,共36页
TWO
R: Good evening, Madam. May I help you? G: Yes, I’d like to have a single room. R: Do you have a reservation? G: No, I’m afraid not. R: Wait a moment, please. Let me see. Oh,
Notes:
Oh, there is one single room available. 有一个空的单人间。 Is there any ticket available for tonight? 今晚的票还有吗?
Sorry, all rooms are taken/full. 抱歉,所有的房间都满了

新职业英语旅游英语Unit 1

新职业英语旅游英语Unit 1

旅游 Unit 1 Marketing and Preliminary Work 英语
Reading A
Task 1 Match each type of tourism with its corresponding picture.
Try to describe them in English briefly.
A______(__1_)____________
B_____(__3_)________

C____(__2_)______
(1) Get familiar with the itinerary. (2) Call the tour bus driver to confirm the time of picking up tourists and call to confirm the reservation with the hotel. (3) Get familiar with the basic information of the tourists and learn about the country from which they come.
Cultural tourism
Adventure tourism
Agritourism
(a)
(b)
(c)
旅游 Unit 1 Marketing and Preliminary Work 英语
Reading A
Task 1 Suggested Answers
(a)— Adventure tourism: It is a type of niche tourism involving exploration or travel to remote areas, where the traveler may experience many exciting activities such as mountaineering, hiking, rafting and rock climbing, etc.

职高英语基础模块1-Lesson-one---Nice-to-meet-you.ppt课件

职高英语基础模块1-Lesson-one---Nice-to-meet-you.ppt课件

• vocational/vəu`keiʃənl/ 职业的
• nurse/nə:s/ 护士
• name card 名片
• vocational school 职业学校可编辑课件PPT
2
Listen and repeat
• Sara: Good morning ,I’m Sara Smith. • Li: Good morning , Miss Sara. • Sara: Well, Sara is my first name .My last name is Smith, s-m-i-t-h.
Here is my name card.
• Li: Thank you, Miss Smith. • Sara: What’s your name ? • Li: Li Xiaonian. • Sara: Is your last name Xiaonian? • Li: No, my last name is Li. • Sara: I see. Where are you from? • Li: I’m from Hunan. Where are you from? • Sara: I’m from the US.
可编辑课件PPT
10
Pronunciation practice
• /i:/ /mi:t/ /i:t/ /di:d/ /pi:t/ /bi:d/ / di:m/ • /i/ /it/ /did/ /pit/ /bid/ /dim/ • /ə:/ /pə:s/ /də:t/ /bə:n/ /fə:/ /gə:l/ • /ə/ /`peipə/ /mi:tə/ /ə`baut/ /ə`wei/ • /s/ /æ s/ /ði:s/ /si:l/ /sip/ • /z/ /æ z/ /ði:z/ /zi:l/ /zip/ • /m/ /neim/ /kʌm/ /`mætə/ • /n/ /sin/ /nɔ:t/ /rʌn/
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Exercise one●选择填空1.this hotel is on a mountain range with many high _______and fertile valleys.A. peaksB. hillsC. grassesD. rocks2.the ______industry has three supporting parts: hospitality, travel agency and transportationA. hospitalityB. tourismC. cateringD. transportationk, butter, and cheese in the restaurant are _____ here from the farms.A. importedB. transferredC. transformedD. transported4.we all _____ your coming to help us.A. appropriateB. appreciateC. admitD. affect5.what they are _____ about is which comes first: the chicken or the egg?A. summingB. strikingC. stirringD. arguing6.I certainly didn’t intend to _____ your plans for the hotel’s operation next month.A. upsetB. shakeC. shaveD. drag7.If you want a pen, look inside the ______ of the desk.A. boxB. drawerC. bagD. top8.Under no ______ will I go there again.A. circumstancesB. situationC. giantD. happen9.This supermarket developed rapidly under his _____ .A. administrationB. suggestionC. approachD. appearance10.That hotel management company is so big that is has many _____ in foreign countries.A. introducersB. instructorsC. conductorsD. sales agents选词填空In some cases in a great hurry appear to beLack of first of all get acquainted withIn common with find out lie in instead of1.They are old friends, and so they have a lot of things __________ each other.2.__________, I’d like to introduce myself to you.3.he __________ a lot of foreign friends when he was in England4.the professor is very busy so he does everything __________.5.they are trying to __________ the answer to the question.6.what’s the matter with mary? She __________ unhappy7.this text shows a __________ logic.8.foreigners may misunderstand you __________.9.your mistake __________ your carelessness.10.he will become a teacher __________ a doctor.●阅读理解Passage1Every year a great many visitors go to paris, the capital of france. Its beauty makes people want to see it. Besides, it has many historic treasures. It is also a leader in art and music, and isone of the fashion centers of the world.In 1889, paris held a world’s fair. The Eiffel tower, 984 feet high, was built for that fair. It still stands. Visitors often go to the top of this tower to view pairs. They see below them the river seine flowing through the city. On both sides of the river stand handsome government buildings. In the river lies a boat-shaped island. Here about 2,000 years ago paris began as a little fishing village.In paris there are no skyscrapers like those in American cities, but above the treetops rise the roofs and towers of royal palaces, ancient and modern universities, museums, theaters, and churches. They are reminders that paris, for many centuries, was the most powerful and cultured city in Europe.1.Why do people want to visit paris?2.why was the Eiffel tower built?_________________________________________________________3.What was paris like 2,0000 years ago?_________________________________________________________4.what difference do you find between buildings in paris and those in American cities?_________________________________________________________5.what do the royal palaces and ancient churches remind us of?_________________________________________________________Passage 2Museums are places where collections of objects are preserved and displayed. The objects may be anything found in nature or made by man. There are museums devoted to art, science, history, industry, and technology. But museums are no longer just storehouses for collections. Today nearly all museums, large or small, carry on educational program. Museums offer guided tours, lectures, films, music recitals, art lessons, and other attractions.Museums work constantly to improve their collections and ways of displaying them. All museums are always on the watch for new additions to their collections. Works of art are bought from art dealers and private collectors or at auctions. Museums also accept gifts and bequests, but the large museums no longer accept everything that is offered to them. They accept only objects or collections that meet their high standards.What is to be gained from visiting museums? Museum exhibits can teach us about the world in which we live---the materials it is made of, the trees and plants that cover it, and the animals that have lived on it since its beginning. We can learn about the activities of man---his history and development and his accomplishments in arts and crafts.1.The first paragraph deals with _________.A.what museums preserveB.what kind of objects museums displayC.where museums obtain their objectsD.how museums function2.which statement is not true?A.Museums are not just storehouses for collections.B.Museums are places where you can learn something.C.Museums preserve and display only things found in nature.D.Museums carry on educational and research program.3.where do objects at museums usually come from?A.From auction sales.B.From art dealers and private collectors.C.From gifts and bequests.D.All the above.4.the large museums accept______。

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